On 03/07/2016, Mr. [redacted] purchased the Prescott 4-piece sectional. The merchandise was delivered to Mr. [redacted]’s residence on 03/14/2015. On 03/15/2015, Mr. Palmeiri notified Store Personnel regarding a small mark on the Prescott 4-piece sectional. Mr. Palmeiri also notified Store Personnel on...
08/17/2015 problems with the cushions and springs on the Prescott power reclining sofa. After speaking with the General Manager has advised M. [redacted] purchased the Pure Promise warranty which covers any manufacturer issues. The General Manager advised that per the Pure Promise warranty we are required to attempt a repair. If the merchandise is not able to be repaired per the Pure Promise warranty Mr. [redacted]’s merchandise will be replaced. If Mr. [redacted] is not satisfied with the merchandise replacement we will offer in store credit to select different merchandise. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 1/14/2006, Ms. [redacted] purchased the Posture Pillow Sup mattress and foundation set. The merchandise was delivered to Ms. [redacted]’s residence on 1/14/2006. Ms. [redacted] contacted the General Manager regarding problems Ms. [redacted] were having with the Posture Pillow Sup mattress. The General Manager...
allowed Ms. [redacted] credit to select a new mattress. Ms. [redacted] selected the Royal Serinity Deluxe mattress. The merchandise was exchanged at Ms. [redacted]’s resideince on 3/1/2008. On 12/21/2009 Ms. [redacted] notified store personnel that the Royal Serenity Deluxe mattress was dipping in the middle. We set Ms. [redacted] up for service call to view the damage. The General Manager allowed Ms. [redacted] another credit to select a new mattress. Ms. [redacted] selected the Royal Serenity Gold mattress and Gold HP boxspring exchanged on 1/23/12010. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has contacted Ms. [redacted] and set up for a service technician to go out to her residence. Ms. [redacted] can anticipate a service technician at her home on 2/24/2016. Ms. [redacted] will receive a call from the store on 2/23/2016 advising her of the time frame for her service appointment. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Saturday I received a call with regards to the photos that were take of the furniture in question. VCF's Nick R[redacted] told me to go and choose furniture of equivalent value. I went straight away and chose another set that seemed to be of better quality and was told that it would be exchanged on the 18th! Thank you so much for helping in the resolution that I was unable to reach!
On 8/21/14, Mrs. [redacted] purchased the Santa Monica 2 piece living room set, the Carson rectangular cocktail table, the Mosaic chest, and the Mosaic 5 piece bedroom set. Mrs. [redacted] received the furniture on 8/28/14 and 9/23/14.Upon reviewing Mrs. Neargardner’s inquiry through the Better...
Business Bureau, we have contacted the General Manager. In the interest of customer service, the General Manager has decided to replace the seat cushion that is damaged. Store Personnel will contact Mrs. [redacted] to schedule a date for a service technician to go to the residence to inspect the seat cushion that is damaged.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] was contacted via telephone on 11/21/16. The pick up of her sectional, chair, and ottoman is scheduled for 11/29/16. On the same day, the furniture will be replaced with brand new furniture of the same style and color. Ms. [redacted] will be contacted by both 1-800-GOT-JUNK and the store location’s Customer Service Department prior to the date that is scheduled to inform her of an exact time that the teams will be at her residence.We understand Ms. [redacted]’s frustrations and deeply appreciate her patience while we work to get this issue resolved for her.
On 04/25/2015, Ms. [redacted] purchased the Chandler Beige 2-piece sectional. This merchandise was delivered to Ms. [redacted]’s residence on 05/03/2015.I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. Ms....
[redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. Again, we apologize for the inconvenience, and wish to thank Ms. [redacted] for taking the time to reach out to us with her concerns. I have contacted Ms. [redacted] and advised that I will need the last 8 digits of her Synchrony Credit Card to process her delivery refund. I have provided my direct contact information for her to reply with the requested information.
On 01/01/2011, Mr. [redacted] purchased the King 1000 Count bed sheets and the Ultra II Miracle king foam split foundation mattress set. The merchandise was delivered to Mr. [redacted]’s residence on 01/13/2011. Mr. [redacted] notified delivery of the Ultra II Miracle king foam mattress sagging. Store...
Personnel advised on 10/15/2013 that the mattress had a 1” dip in the mattress and is not considered a manufacturer defect unless it is at a 2” dip. On 10/18/2013, Store Personnel advised Mr. [redacted] that they would offer him credit for the Ultra II Miracle king foam mattress set to select a new mattress set. Mr. [redacted] selected the Meadow Glen firm king mattress set and the Iprotector king sleep protector. The merchandise was delivered to Mr. [redacted]’s residence on 10/26/2013. At that time we picked up the Ultra II Miracle king foam mattress set. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager contacted Mr. [redacted] to offer credit to select new merchandise. Mr. [redacted] will need to go into the store to select new merchandise and set up the exchange. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Ms. [redacted] is going to receive a box spring at no cost with her delivery on 04/25/2015. This will add height to her mattress and Ms. [redacted] should be pleased. She has my contact information if anything else is needed regarding her complaint or future needs.
Upon receiving Ms. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the merchandise for a full in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] choose merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. Jennkins has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
Ms. [redacted]’s Legal Release has been signed by both Ms. [redacted] and the General Manager. The refund for her furniture has been submitted through our store location and the refund for reimbursement for the extermination costs has been submitted to our Accounts Payable department. Once we receive both checks, we will contact Ms. [redacted] via email or telephone to notify her and have them mailed to her via FedEx.
On 5/28/16, Mr. [redacted] purchased the Galveston Chocolate 2 piece sofa and chair set, and the Beckett king size bed. Mr. [redacted] received a partial delivery on 6/3/16, with the remaining furniture being delivered on 6/4/16.Upon reviewing Mr. Stafiej’s complaint through the Revdex.com,...
the General Manager was contacted. In the interest of customer service, the General Manager has offered an apology and has included the matching dresser and mirror to the Beckett King bed to the order at no cost. The dresser and mirror are scheduled to be delivered on 6/15/16.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 4/25/15, Mr. [redacted] purchased the Maverick Brown 3 piece living room set, which included the reclining sofa, reclining loveseat, and the rocker recliner. Mr. [redacted] also purchased the Audra cocktail table and the Audra end table. The furniture was delivered to Mr. [redacted] on 4/30/15. The...
Pure Promise warranty was purchased for all of the furniture on the invoice.Upon receiving Mr. [redacted]’s inquiry through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager will refund Mr. [redacted] the amount that was paid for the warranty. Mr. [redacted] can contact the General Manager at 330-929-2111 to have the refund processed to his Value City credit card or to discuss other options.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/21/2015, Ms. [redacted] purchased the 5-piece Adventura III Grey sectional and the additional Pure Promise warranty. The sectional was delivered on 7/08/15. In reviewing this claim with our Uniters represented, we uncovered that in March 2017, Ms. [redacted] filed a warranty claim on her sectional. The...
technician made an appointment, took photos, and fixed the only visible damage on the sectional. For the additional issues Ms. [redacted] reported on, a denial letter was sent, advising that those damages were normal wear and tear. If Ms. [redacted] would like to dispute this claim, she may do so in writing by emailing [email protected]. If Ms. [redacted] would like a refund on her warranty, we are able to offer $129.99 plus tax to be refunded to her original method of payment. Ms. [redacted] may accept this offer by responding to the Revdex.com complaint. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
On 07/02/2011, Mr. [redacted] purchased the 3-piece Ciera Brown sectional. This merchandise was delivered to Mr. [redacted]’s residence on 7/20/2011. Mr. [redacted] also purchased that 7-year Leather Protection Warranty.On 06/10/2015, Mr. [redacted] contacted [redacted] NA (the warranty administrator) to...
file a Claim. According to Mr. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 07/20/2015. I have also attached the warranty for review.Under “Coverage” it states that this limited warranty covers staining from household food and beverages or human and pet bodily fluids. It also covers rips, tears, burns and ballpoint pen ink or lipstick. Unfortunately, Mr. [redacted]’s warranty does not cover cracking and peeling. However, in the interest of Customer Service, the General Manager is willing to offer a refund for the warranty purchase. We want to make shopping easy for our Customer’s and apologize if the warranty caused any confusion.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/8/17 Ms. [redacted] purchased the 5-piece Destin Sangria outdoor patio set. The order has since been cancelled and a refund is being processed for Ms. [redacted]. While we strive for accuracy in the pricing displayed on this website we provide, errors can occur. In cases where such errors do occur, we...
expressly reserve the right not to honor pricing errors on this website when accepting an order online. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I am not ok with my information being flagged and locked indefinitely for their mistake of running my credit card information to often. I did everything that was asked of me and offered multiple forms of payment and proof of identity, therfore there is no excuse to lock my account. it is true I never made it to the store but that is because I don't have a car as I live in a city and the store is 20+ miles away. [redacted]@gmail.com form of compensation for this inconvenience was to take $100 off of a $2300 order. to rent a car alone would've cost me $40 just to get there. essentially that means they offered me $60 off of $2300 or less then 2.5% off, to compensate me for locking my account for over a year. it is un acceptable that despite being willing to provide identifying information they "can't unlock my information" it is there system and therefore their responsibility to correct their mistake.
On 10/31/2015, Mr. [redacted] visited the Store in Waldorf, MD to add merchandise to our 90 day price lock program. I apologize for any miscommunication or confusion Mr. [redacted] may have experienced regarding our policies. At this time, Mr. [redacted] may place his merchandise in a price...
lock status for as long as he needs to pay off the furniture. Please note; the price lock program does not hold inventory. In the event Mr. [redacted]’s merchandise is discontinued before he has paid it off, he can choose new merchandise or receive a full refund.Additionally, if Mr. [redacted] decides to utilize the price lock program and the purchase is inactive for 180 days; Value City has the right to deduct a non-refundable $10 service fee every month. Mr. [redacted] may visit his local store to initiate his price lock and they would be happy to answer any additional questions he may have.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]
On 03/07/2016, Mr. [redacted] purchased the Prescott 4-piece sectional. The merchandise was delivered to Mr. [redacted]’s residence on 03/14/2015. On 03/15/2015, Mr. Palmeiri notified Store Personnel regarding a small mark on the Prescott 4-piece sectional. Mr. Palmeiri also notified Store Personnel on...
08/17/2015 problems with the cushions and springs on the Prescott power reclining sofa. After speaking with the General Manager has advised M. [redacted] purchased the Pure Promise warranty which covers any manufacturer issues. The General Manager advised that per the Pure Promise warranty we are required to attempt a repair. If the merchandise is not able to be repaired per the Pure Promise warranty Mr. [redacted]’s merchandise will be replaced. If Mr. [redacted] is not satisfied with the merchandise replacement we will offer in store credit to select different merchandise. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 1/14/2006, Ms. [redacted] purchased the Posture Pillow Sup mattress and foundation set. The merchandise was delivered to Ms. [redacted]’s residence on 1/14/2006. Ms. [redacted] contacted the General Manager regarding problems Ms. [redacted] were having with the Posture Pillow Sup mattress. The General Manager...
allowed Ms. [redacted] credit to select a new mattress. Ms. [redacted] selected the Royal Serinity Deluxe mattress. The merchandise was exchanged at Ms. [redacted]’s resideince on 3/1/2008. On 12/21/2009 Ms. [redacted] notified store personnel that the Royal Serenity Deluxe mattress was dipping in the middle. We set Ms. [redacted] up for service call to view the damage. The General Manager allowed Ms. [redacted] another credit to select a new mattress. Ms. [redacted] selected the Royal Serenity Gold mattress and Gold HP boxspring exchanged on 1/23/12010. After receiving Ms. [redacted]’s Revdex.com complaint the General Manager has contacted Ms. [redacted] and set up for a service technician to go out to her residence. Ms. [redacted] can anticipate a service technician at her home on 2/24/2016. Ms. [redacted] will receive a call from the store on 2/23/2016 advising her of the time frame for her service appointment. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
Saturday I received a call with regards to the photos that were take of the furniture in question. VCF's Nick R[redacted] told me to go and choose furniture of equivalent value. I went straight away and chose another set that seemed to be of better quality and was told that it would be exchanged on the 18th! Thank you so much for helping in the resolution that I was unable to reach!
On 8/21/14, Mrs. [redacted] purchased the Santa Monica 2 piece living room set, the Carson rectangular cocktail table, the Mosaic chest, and the Mosaic 5 piece bedroom set. Mrs. [redacted] received the furniture on 8/28/14 and 9/23/14.Upon reviewing Mrs. Neargardner’s inquiry through the Better...
Business Bureau, we have contacted the General Manager. In the interest of customer service, the General Manager has decided to replace the seat cushion that is damaged. Store Personnel will contact Mrs. [redacted] to schedule a date for a service technician to go to the residence to inspect the seat cushion that is damaged.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Ms. [redacted] was contacted via telephone on 11/21/16. The pick up of her sectional, chair, and ottoman is scheduled for 11/29/16. On the same day, the furniture will be replaced with brand new furniture of the same style and color. Ms. [redacted] will be contacted by both 1-800-GOT-JUNK and the store location’s Customer Service Department prior to the date that is scheduled to inform her of an exact time that the teams will be at her residence.We understand Ms. [redacted]’s frustrations and deeply appreciate her patience while we work to get this issue resolved for her.
On 04/25/2015, Ms. [redacted] purchased the Chandler Beige 2-piece sectional. This merchandise was delivered to Ms. [redacted]’s residence on 05/03/2015.I would like to apologize to Ms. [redacted] for not being provided the level of service that our store associates take pride in offering every day. Ms....
[redacted]’s continued business is so very important to us. We never want to alienate a customer due to our lack of providing the exceptional service each customer deserves. Again, we apologize for the inconvenience, and wish to thank Ms. [redacted] for taking the time to reach out to us with her concerns. I have contacted Ms. [redacted] and advised that I will need the last 8 digits of her Synchrony Credit Card to process her delivery refund. I have provided my direct contact information for her to reply with the requested information.
On 01/01/2011, Mr. [redacted] purchased the King 1000 Count bed sheets and the Ultra II Miracle king foam split foundation mattress set. The merchandise was delivered to Mr. [redacted]’s residence on 01/13/2011. Mr. [redacted] notified delivery of the Ultra II Miracle king foam mattress sagging. Store...
Personnel advised on 10/15/2013 that the mattress had a 1” dip in the mattress and is not considered a manufacturer defect unless it is at a 2” dip. On 10/18/2013, Store Personnel advised Mr. [redacted] that they would offer him credit for the Ultra II Miracle king foam mattress set to select a new mattress set. Mr. [redacted] selected the Meadow Glen firm king mattress set and the Iprotector king sleep protector. The merchandise was delivered to Mr. [redacted]’s residence on 10/26/2013. At that time we picked up the Ultra II Miracle king foam mattress set. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager contacted Mr. [redacted] to offer credit to select new merchandise. Mr. [redacted] will need to go into the store to select new merchandise and set up the exchange. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards, [redacted]
Ms. [redacted] is going to receive a box spring at no cost with her delivery on 04/25/2015. This will add height to her mattress and Ms. [redacted] should be pleased. She has my contact information if anything else is needed regarding her complaint or future needs.
Upon receiving Ms. [redacted] information through the Revdex.com, I contacted the General Manager. In the interest of customer service, the General Manager has agreed to allow Ms. [redacted] to return the merchandise for a full in-store credit. Ms. [redacted] will need to go to the store to choose replacement merchandise and arrange the exchange. If Ms. [redacted] choose merchandise that costs more than her original purchase, she will be responsible for paying the difference. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. Jennkins has any further questions or concerns she may contact me direct. Sincerely, Kedeanna R[redacted]
Value City Furniture sent a man to repair my chair on May 20, 2016. Thank you for helping me.[redacted]
Ms. [redacted]’s Legal Release has been signed by both Ms. [redacted] and the General Manager. The refund for her furniture has been submitted through our store location and the refund for reimbursement for the extermination costs has been submitted to our Accounts Payable department. Once we receive both checks, we will contact Ms. [redacted] via email or telephone to notify her and have them mailed to her via FedEx.
On 5/28/16, Mr. [redacted] purchased the Galveston Chocolate 2 piece sofa and chair set, and the Beckett king size bed. Mr. [redacted] received a partial delivery on 6/3/16, with the remaining furniture being delivered on 6/4/16.Upon reviewing Mr. Stafiej’s complaint through the Revdex.com,...
the General Manager was contacted. In the interest of customer service, the General Manager has offered an apology and has included the matching dresser and mirror to the Beckett King bed to the order at no cost. The dresser and mirror are scheduled to be delivered on 6/15/16.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 4/25/15, Mr. [redacted] purchased the Maverick Brown 3 piece living room set, which included the reclining sofa, reclining loveseat, and the rocker recliner. Mr. [redacted] also purchased the Audra cocktail table and the Audra end table. The furniture was delivered to Mr. [redacted] on 4/30/15. The...
Pure Promise warranty was purchased for all of the furniture on the invoice.Upon receiving Mr. [redacted]’s inquiry through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager will refund Mr. [redacted] the amount that was paid for the warranty. Mr. [redacted] can contact the General Manager at 330-929-2111 to have the refund processed to his Value City credit card or to discuss other options.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/21/2015, Ms. [redacted] purchased the 5-piece Adventura III Grey sectional and the additional Pure Promise warranty. The sectional was delivered on 7/08/15. In reviewing this claim with our Uniters represented, we uncovered that in March 2017, Ms. [redacted] filed a warranty claim on her sectional. The...
technician made an appointment, took photos, and fixed the only visible damage on the sectional. For the additional issues Ms. [redacted] reported on, a denial letter was sent, advising that those damages were normal wear and tear. If Ms. [redacted] would like to dispute this claim, she may do so in writing by emailing [email protected]. If Ms. [redacted] would like a refund on her warranty, we are able to offer $129.99 plus tax to be refunded to her original method of payment. Ms. [redacted] may accept this offer by responding to the Revdex.com complaint. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted]
On 07/02/2011, Mr. [redacted] purchased the 3-piece Ciera Brown sectional. This merchandise was delivered to Mr. [redacted]’s residence on 7/20/2011. Mr. [redacted] also purchased that 7-year Leather Protection Warranty.On 06/10/2015, Mr. [redacted] contacted [redacted] NA (the warranty administrator) to...
file a Claim. According to Mr. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 07/20/2015. I have also attached the warranty for review.Under “Coverage” it states that this limited warranty covers staining from household food and beverages or human and pet bodily fluids. It also covers rips, tears, burns and ballpoint pen ink or lipstick. Unfortunately, Mr. [redacted]’s warranty does not cover cracking and peeling. However, in the interest of Customer Service, the General Manager is willing to offer a refund for the warranty purchase. We want to make shopping easy for our Customer’s and apologize if the warranty caused any confusion.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 6/8/17 Ms. [redacted] purchased the 5-piece Destin Sangria outdoor patio set. The order has since been cancelled and a refund is being processed for Ms. [redacted]. While we strive for accuracy in the pricing displayed on this website we provide, errors can occur. In cases where such errors do occur, we...
expressly reserve the right not to honor pricing errors on this website when accepting an order online. I apologize for any inconvenience this may have caused Ms. [redacted]. If Ms. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
I am not ok with my information being flagged and locked indefinitely for their mistake of running my credit card information to often. I did everything that was asked of me and offered multiple forms of payment and proof of identity, therfore there is no excuse to lock my account. it is true I never made it to the store but that is because I don't have a car as I live in a city and the store is 20+ miles away. [redacted]@gmail.com form of compensation for this inconvenience was to take $100 off of a $2300 order. to rent a car alone would've cost me $40 just to get there. essentially that means they offered me $60 off of $2300 or less then 2.5% off, to compensate me for locking my account for over a year. it is un acceptable that despite being willing to provide identifying information they "can't unlock my information" it is there system and therefore their responsibility to correct their mistake.
On 10/31/2015, Mr. [redacted] visited the Store in Waldorf, MD to add merchandise to our 90 day price lock program. I apologize for any miscommunication or confusion Mr. [redacted] may have experienced regarding our policies. At this time, Mr. [redacted] may place his merchandise in a price...
lock status for as long as he needs to pay off the furniture. Please note; the price lock program does not hold inventory. In the event Mr. [redacted]’s merchandise is discontinued before he has paid it off, he can choose new merchandise or receive a full refund.Additionally, if Mr. [redacted] decides to utilize the price lock program and the purchase is inactive for 180 days; Value City has the right to deduct a non-refundable $10 service fee every month. Mr. [redacted] may visit his local store to initiate his price lock and they would be happy to answer any additional questions he may have.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]