On 01/02/2016, Ms. [redacted] purchased the Mandalay Chocolate 4-piece sofa, loveseat, ottoman and chair and half. Ms. [redacted] also purchased the Monterey cocktail table and two Monterey end tables. The merchandise was delivered by our contract delivery team to Ms. [redacted]’s residence on...
02/06/2016. On 02/08/2016, Ms. [redacted] notified Store Personnel regarding the front door to her residence was taken down. Ms. [redacted] advised that contract delivery did not assemble the front door back on the hinges and also caused damage to her floors. After receiving Ms. [redacted]’s Revdex.com complaint we sent this to the General Manager. The contract delivery team has reached out to Ms. [redacted]. Ms. [redacted] has advised that she is awaiting the estimate and will notify contract delivery once she receive the estimate to repair. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was told my sofa and love seat could not be repaired until February 20th this is unacceptable and the furniture can not be used therefore I am forced to now go out and buy another set of living room furniture to use or sit on the floor this is unacceptable to me
I emailed Mr. [redacted] regarding his refund and letter this morning, 06/22/2015. I have confirmed that his refund was processed and that I will share his feedback and concerns.
On 9/2/2013, Ms. [redacted] made her purchase with Value City Furniture. The order was delivered to Ms. [redacted]’s residence on 9/6/2013.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. We are asking that Ms. [redacted] please contact our Delivery Center...
at 614-449-4495 or Customer Care at 1/888-751-8552 to schedule a service call. We will need to inspect the furniture prior to presenting any offers for resolution. Sincerely,Ashley H[redacted]Phone: 888-751-8552Fax: 614-449-4834ashley.h[redacted]@americansignature.com
On10/11/2015, Ms. [redacted] purchased the Neo Classic Cherry 7-Piece queen bedroom set, Neo Classic Cherry chest, Alisa Lux queen mattress, and queen boxspring. Ms. [redacted] received delivery of the Alisa Lux queen mattress, Neo Classic Cherry dresser and Chest on 10/24/15. Ms. [redacted] was notified that the...
remaining merchandise was delayed by the manufacturer and would be delivered on 10/29/15. After speaking to the General Manager has advised Ms. [redacted] received the remaining merchandise delivered on 10/31/15. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms [redacted] has any further questions or concerns she may contact me direct.
On 8/21/14, Mrs. [redacted] purchased the Santa Monica 2 piece living room set, the Carson rectangular cocktail table, the Mosaic chest, and the Mosaic 5 piece bedroom set. Mrs. [redacted] received the furniture on 8/28/14 and 9/23/14.Upon reviewing Mrs. Neargardner’s inquiry through the Better...
Business Bureau, we have contacted the General Manager. In the interest of customer service, the General Manager has decided to replace the seat cushion that is damaged. Store Personnel will contact Mrs. [redacted] to schedule a date for a service technician to go to the residence to inspect the seat cushion that is damaged.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Saturday I received a call with regards to the photos that were take of the furniture in question. VCF's Nick R[redacted] told me to go and choose furniture of equivalent value. I went straight away and chose another set that seemed to be of better quality and was told that it would be exchanged on the 18th! Thank you so much for helping in the resolution that I was unable to reach!
I will not be accepting a credit to the credit one account. I will need a check for that amount. When I paid for installation, it was paid on my debit card. So, they received cash and I want cash back. Further compensation is definitely warranted. All this time has passed and this company has not resolved my issues and NEVER addressed the last delivery per dumping garbage in my bushes. If I have to take this to court, I will and I will be contacting all local news stations. Send my money the same way it was originally paid!
On 01/01/2011, Mr. [redacted] purchased the King 1000 Count bed sheets and the Ultra II Miracle king foam split foundation mattress set. The merchandise was delivered to Mr. [redacted]’s residence on 01/13/2011. Mr. [redacted] notified delivery of the Ultra II Miracle king foam mattress sagging. Store...
Personnel advised on 10/15/2013 that the mattress had a 1” dip in the mattress and is not considered a manufacturer defect unless it is at a 2” dip. On 10/18/2013, Store Personnel advised Mr. [redacted] that they would offer him credit for the Ultra II Miracle king foam mattress set to select a new mattress set. Mr. [redacted] selected the Meadow Glen firm king mattress set and the Iprotector king sleep protector. The merchandise was delivered to Mr. [redacted]’s residence on 10/26/2013. At that time we picked up the Ultra II Miracle king foam mattress set. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager contacted Mr. [redacted] to offer credit to select new merchandise. Mr. [redacted] will need to go into the store to select new merchandise and set up the exchange. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 8/03/2014 Mrs. [redacted] purchased a 2-piece Legend Brown sectional. The item was delivered to her residence on 9/20/2014. Cracking and peeling is not covered by the additional warranty that Mrs. [redacted] purchased. Value City understands that bonded leather is a problem for our customers, and...
therefore we offer a prorated amount to help cover the cost of replacing her item. We can offer Mrs. [redacted] 60% of what she has paid for this item, as well as the 129.99 that she paid for her warranty as an in-store credit, for the total amount of 658.48. Should Mrs. [redacted] like to accept this offer, she may contact the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 10/31/2015, Mr. [redacted] visited the Store in Waldorf, MD to add merchandise to our 90 day price lock program. I apologize for any miscommunication or confusion Mr. [redacted] may have experienced regarding our policies. At this time, Mr. [redacted] may place his merchandise in a price...
lock status for as long as he needs to pay off the furniture. Please note; the price lock program does not hold inventory. In the event Mr. [redacted]’s merchandise is discontinued before he has paid it off, he can choose new merchandise or receive a full refund.Additionally, if Mr. [redacted] decides to utilize the price lock program and the purchase is inactive for 180 days; Value City has the right to deduct a non-refundable $10 service fee every month. Mr. [redacted] may visit his local store to initiate his price lock and they would be happy to answer any additional questions he may have.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]
I am not ok with my information being flagged and locked indefinitely for their mistake of running my credit card information to often. I did everything that was asked of me and offered multiple forms of payment and proof of identity, therfore there is no excuse to lock my account. it is true I never made it to the store but that is because I don't have a car as I live in a city and the store is 20+ miles away. [redacted]@gmail.com form of compensation for this inconvenience was to take $100 off of a $2300 order. to rent a car alone would've cost me $40 just to get there. essentially that means they offered me $60 off of $2300 or less then 2.5% off, to compensate me for locking my account for over a year. it is un acceptable that despite being willing to provide identifying information they "can't unlock my information" it is there system and therefore their responsibility to correct their mistake.
On 11/23/2012, Mr. [redacted] purchased the Ventana Mist 2-Piece sectional sofa and chaise. Mr. [redacted] picked up the merchandise on 11/29/2012. Mr. [redacted] filed a claim with Uniters and was denied coverage for “Cracking and Peeling” which is not stated as covered under the 7 year Fabric and Leather...
Protection Warranty. After speaking with the General Manager, has agreed to refund the 7 year Fabric and Leather Protection Warranty. Mr. [redacted] can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com.
On 11/30/2014 Mrs. [redacted] purchased the 2 piece Grove Park Mocha living room set with the Grove Park Mocha Recliner. The merchandise was delivered to Mrs. [redacted]’s residence on 12/10/2014Upon receiving Mrs. [redacted]’s Revdex.com I would like to inform Mrs. [redacted] that she was provided a...
one year manufactures warranty that expired on 12/10/2015. Mrs. [redacted] would need to contact Uniters to report any accidental or structural damages done to her merchandise.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact Uniters directly at 877-901-1382
On 4/25/15, Mr. [redacted] purchased the Maverick Brown 3 piece living room set, which included the reclining sofa, reclining loveseat, and the rocker recliner. Mr. [redacted] also purchased the Audra cocktail table and the Audra end table. The furniture was delivered to Mr. [redacted] on 4/30/15. The...
Pure Promise warranty was purchased for all of the furniture on the invoice.Upon receiving Mr. [redacted]’s inquiry through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager will refund Mr. [redacted] the amount that was paid for the warranty. Mr. [redacted] can contact the General Manager at 330-929-2111 to have the refund processed to his Value City credit card or to discuss other options.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted]’s Legal Release has been signed by both Ms. [redacted] and the General Manager. The refund for her furniture has been submitted through our store location and the refund for reimbursement for the extermination costs has been submitted to our Accounts Payable department. Once we receive both checks, we will contact Ms. [redacted] via email or telephone to notify her and have them mailed to her via FedEx.
On 11/25/15, Mrs. [redacted] purchased the Cordoba Gray 3 piece sectional and the Sapphire desk. Mrs. [redacted] received her delivery of the sectional on 11/30/15 and the desk on 12/15/15.Upon review by the Store Manager, an agreement was made to send a service technician to Mrs. [redacted]’s residence to ensure...
that the furniture is in good condition. Once the service technician confirms the condition of the furniture, Mrs. [redacted] will be scheduled a date for a delivery team to pick up the furniture. When the furniture has arrived at the store, a refund can be processed to her credit card. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 07/02/2011, Mr. [redacted] purchased the 3-piece Ciera Brown sectional. This merchandise was delivered to Mr. [redacted]’s residence on 7/20/2011. Mr. [redacted] also purchased that 7-year Leather Protection Warranty.On 06/10/2015, Mr. [redacted] contacted [redacted] NA (the warranty administrator) to...
file a Claim. According to Mr. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 07/20/2015. I have also attached the warranty for review.Under “Coverage” it states that this limited warranty covers staining from household food and beverages or human and pet bodily fluids. It also covers rips, tears, burns and ballpoint pen ink or lipstick. Unfortunately, Mr. [redacted]’s warranty does not cover cracking and peeling. However, in the interest of Customer Service, the General Manager is willing to offer a refund for the warranty purchase. We want to make shopping easy for our Customer’s and apologize if the warranty caused any confusion.If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 01/02/2016, Ms. [redacted] purchased the Mandalay Chocolate 4-piece sofa, loveseat, ottoman and chair and half. Ms. [redacted] also purchased the Monterey cocktail table and two Monterey end tables. The merchandise was delivered by our contract delivery team to Ms. [redacted]’s residence on...
02/06/2016. On 02/08/2016, Ms. [redacted] notified Store Personnel regarding the front door to her residence was taken down. Ms. [redacted] advised that contract delivery did not assemble the front door back on the hinges and also caused damage to her floors. After receiving Ms. [redacted]’s Revdex.com complaint we sent this to the General Manager. The contract delivery team has reached out to Ms. [redacted]. Ms. [redacted] has advised that she is awaiting the estimate and will notify contract delivery once she receive the estimate to repair. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms. [redacted] has any further questions or concerns she may contact me direct.
I was told my sofa and love seat could not be repaired until February 20th this is unacceptable and the furniture can not be used therefore I am forced to now go out and buy another set of living room furniture to use or sit on the floor this is unacceptable to me
I emailed Mr. [redacted] regarding his refund and letter this morning, 06/22/2015. I have confirmed that his refund was processed and that I will share his feedback and concerns.
On 9/2/2013, Ms. [redacted] made her purchase with Value City Furniture. The order was delivered to Ms. [redacted]’s residence on 9/6/2013.We understand Ms. [redacted]’s concerns and apologize for the experience that she has had with our company. We are asking that Ms. [redacted] please contact our Delivery Center...
at 614-449-4495 or Customer Care at 1/888-751-8552 to schedule a service call. We will need to inspect the furniture prior to presenting any offers for resolution. Sincerely,Ashley H[redacted]Phone: 888-751-8552Fax: 614-449-4834ashley.h[redacted]@americansignature.com
On10/11/2015, Ms. [redacted] purchased the Neo Classic Cherry 7-Piece queen bedroom set, Neo Classic Cherry chest, Alisa Lux queen mattress, and queen boxspring. Ms. [redacted] received delivery of the Alisa Lux queen mattress, Neo Classic Cherry dresser and Chest on 10/24/15. Ms. [redacted] was notified that the...
remaining merchandise was delayed by the manufacturer and would be delivered on 10/29/15. After speaking to the General Manager has advised Ms. [redacted] received the remaining merchandise delivered on 10/31/15. I apologize for any inconvenience Ms. [redacted] may have experienced. If Ms [redacted] has any further questions or concerns she may contact me direct.
On 8/21/14, Mrs. [redacted] purchased the Santa Monica 2 piece living room set, the Carson rectangular cocktail table, the Mosaic chest, and the Mosaic 5 piece bedroom set. Mrs. [redacted] received the furniture on 8/28/14 and 9/23/14.Upon reviewing Mrs. Neargardner’s inquiry through the Better...
Business Bureau, we have contacted the General Manager. In the interest of customer service, the General Manager has decided to replace the seat cushion that is damaged. Store Personnel will contact Mrs. [redacted] to schedule a date for a service technician to go to the residence to inspect the seat cushion that is damaged.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
Saturday I received a call with regards to the photos that were take of the furniture in question. VCF's Nick R[redacted] told me to go and choose furniture of equivalent value. I went straight away and chose another set that seemed to be of better quality and was told that it would be exchanged on the 18th! Thank you so much for helping in the resolution that I was unable to reach!
Value City Furniture sent a man to repair my chair on May 20, 2016. Thank you for helping me.[redacted]
I will not be accepting a credit to the credit one account. I will need a check for that amount. When I paid for installation, it was paid on my debit card. So, they received cash and I want cash back. Further compensation is definitely warranted. All this time has passed and this company has not resolved my issues and NEVER addressed the last delivery per dumping garbage in my bushes. If I have to take this to court, I will and I will be contacting all local news stations. Send my money the same way it was originally paid!
On 01/01/2011, Mr. [redacted] purchased the King 1000 Count bed sheets and the Ultra II Miracle king foam split foundation mattress set. The merchandise was delivered to Mr. [redacted]’s residence on 01/13/2011. Mr. [redacted] notified delivery of the Ultra II Miracle king foam mattress sagging. Store...
Personnel advised on 10/15/2013 that the mattress had a 1” dip in the mattress and is not considered a manufacturer defect unless it is at a 2” dip. On 10/18/2013, Store Personnel advised Mr. [redacted] that they would offer him credit for the Ultra II Miracle king foam mattress set to select a new mattress set. Mr. [redacted] selected the Meadow Glen firm king mattress set and the Iprotector king sleep protector. The merchandise was delivered to Mr. [redacted]’s residence on 10/26/2013. At that time we picked up the Ultra II Miracle king foam mattress set. After receiving Mr. [redacted]’s Revdex.com complaint the General Manager contacted Mr. [redacted] to offer credit to select new merchandise. Mr. [redacted] will need to go into the store to select new merchandise and set up the exchange. I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
On 8/03/2014 Mrs. [redacted] purchased a 2-piece Legend Brown sectional. The item was delivered to her residence on 9/20/2014. Cracking and peeling is not covered by the additional warranty that Mrs. [redacted] purchased. Value City understands that bonded leather is a problem for our customers, and...
therefore we offer a prorated amount to help cover the cost of replacing her item. We can offer Mrs. [redacted] 60% of what she has paid for this item, as well as the 129.99 that she paid for her warranty as an in-store credit, for the total amount of 658.48. Should Mrs. [redacted] like to accept this offer, she may contact the store Manager at ###-###-####. I apologize for any inconvenience this may have caused Mrs. [redacted]. If Mrs. [redacted] has any other questions or concerns, please feel free to contact me directly. Sincerely, Marian H[redacted] Phone: ###-###-#### Fax: ###-###-#### [redacted]
On 10/31/2015, Mr. [redacted] visited the Store in Waldorf, MD to add merchandise to our 90 day price lock program. I apologize for any miscommunication or confusion Mr. [redacted] may have experienced regarding our policies. At this time, Mr. [redacted] may place his merchandise in a price...
lock status for as long as he needs to pay off the furniture. Please note; the price lock program does not hold inventory. In the event Mr. [redacted]’s merchandise is discontinued before he has paid it off, he can choose new merchandise or receive a full refund.Additionally, if Mr. [redacted] decides to utilize the price lock program and the purchase is inactive for 180 days; Value City has the right to deduct a non-refundable $10 service fee every month. Mr. [redacted] may visit his local store to initiate his price lock and they would be happy to answer any additional questions he may have.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct. Sincerely,Jenna C[redacted]
I am not ok with my information being flagged and locked indefinitely for their mistake of running my credit card information to often. I did everything that was asked of me and offered multiple forms of payment and proof of identity, therfore there is no excuse to lock my account. it is true I never made it to the store but that is because I don't have a car as I live in a city and the store is 20+ miles away. [redacted]@gmail.com form of compensation for this inconvenience was to take $100 off of a $2300 order. to rent a car alone would've cost me $40 just to get there. essentially that means they offered me $60 off of $2300 or less then 2.5% off, to compensate me for locking my account for over a year. it is un acceptable that despite being willing to provide identifying information they "can't unlock my information" it is there system and therefore their responsibility to correct their mistake.
On 11/23/2012, Mr. [redacted] purchased the Ventana Mist 2-Piece sectional sofa and chaise. Mr. [redacted] picked up the merchandise on 11/29/2012. Mr. [redacted] filed a claim with Uniters and was denied coverage for “Cracking and Peeling” which is not stated as covered under the 7 year Fabric and Leather...
Protection Warranty. After speaking with the General Manager, has agreed to refund the 7 year Fabric and Leather Protection Warranty. Mr. [redacted] can contact the General Manager directly at ###-###-#### and advise that he is following up on his claim with the Revdex.com.
On 11/30/2014 Mrs. [redacted] purchased the 2 piece Grove Park Mocha living room set with the Grove Park Mocha Recliner. The merchandise was delivered to Mrs. [redacted]’s residence on 12/10/2014Upon receiving Mrs. [redacted]’s Revdex.com I would like to inform Mrs. [redacted] that she was provided a...
one year manufactures warranty that expired on 12/10/2015. Mrs. [redacted] would need to contact Uniters to report any accidental or structural damages done to her merchandise.I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact Uniters directly at 877-901-1382
On 4/25/15, Mr. [redacted] purchased the Maverick Brown 3 piece living room set, which included the reclining sofa, reclining loveseat, and the rocker recliner. Mr. [redacted] also purchased the Audra cocktail table and the Audra end table. The furniture was delivered to Mr. [redacted] on 4/30/15. The...
Pure Promise warranty was purchased for all of the furniture on the invoice.Upon receiving Mr. [redacted]’s inquiry through the Revdex.com, the General Manager has been contacted. In the interest of customer service, the General Manager will refund Mr. [redacted] the amount that was paid for the warranty. Mr. [redacted] can contact the General Manager at 330-929-2111 to have the refund processed to his Value City credit card or to discuss other options.I apologize for any inconvenience Mr. [redacted] may have experienced. If Mr. [redacted] has any further questions or concerns he may contact me direct.
I was unable to locate an invoice for Mr. [redacted] regarding his complaint. In order to investigate his complaint further, I will need additional information. Name on Invoice Phone Number on Invoice City and State of Purchase Invoice Number Once I am able to locate the appropriate invoice, I will...
follow up with an offer of resolution. If Mr. [redacted] has any further questions or concerns he may contact me direct.
Ms. [redacted]’s Legal Release has been signed by both Ms. [redacted] and the General Manager. The refund for her furniture has been submitted through our store location and the refund for reimbursement for the extermination costs has been submitted to our Accounts Payable department. Once we receive both checks, we will contact Ms. [redacted] via email or telephone to notify her and have them mailed to her via FedEx.
On 11/25/15, Mrs. [redacted] purchased the Cordoba Gray 3 piece sectional and the Sapphire desk. Mrs. [redacted] received her delivery of the sectional on 11/30/15 and the desk on 12/15/15.Upon review by the Store Manager, an agreement was made to send a service technician to Mrs. [redacted]’s residence to ensure...
that the furniture is in good condition. Once the service technician confirms the condition of the furniture, Mrs. [redacted] will be scheduled a date for a delivery team to pick up the furniture. When the furniture has arrived at the store, a refund can be processed to her credit card. I apologize for any inconvenience Mrs. [redacted] may have experienced. If Mrs. [redacted] has any further questions or concerns she may contact me direct.
On 07/02/2011, Mr. [redacted] purchased the 3-piece Ciera Brown sectional. This merchandise was delivered to Mr. [redacted]’s residence on 7/20/2011. Mr. [redacted] also purchased that 7-year Leather Protection Warranty.On 06/10/2015, Mr. [redacted] contacted [redacted] NA (the warranty administrator) to...
file a Claim. According to Mr. [redacted]’s invoice, the Leather Protection warranty certificate was enclosed in the warranty kit delivered on 07/20/2015. I have also attached the warranty for review.Under “Coverage” it states that this limited warranty covers staining from household food and beverages or human and pet bodily fluids. It also covers rips, tears, burns and ballpoint pen ink or lipstick. Unfortunately, Mr. [redacted]’s warranty does not cover cracking and peeling. However, in the interest of Customer Service, the General Manager is willing to offer a refund for the warranty purchase. We want to make shopping easy for our Customer’s and apologize if the warranty caused any confusion.If Mr. [redacted] has any further questions or concerns he may contact me direct.