Vivint Solar

Vivint Solar has addressed this concern with the customerThe customer was made aware that Vivint Solar can only send the necessary documentation required by the credit bureauVivint Solar can not personally remove the inquiryThe credit bureau is the one who will decide if the inquiry will be removed from the customer's credit reportThe customer will need to follow up with the credit bureau for further resolution.

Complaint: ***
I am rejecting this response
because: There is no pending resolution as of this pointThey expect me to sign a legally binding document in lieu of completing the service which I feel I should not have to be forced to doSo as of now I am not happy with the response
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have not received anything in writing from vivantI have requested numerous timesThey won't show me any billsOr any credit information that they state I haveThey refuse to provide any documentation that my system is even workingI continue to call and they still continue to deny my requestI am asking for the Revdex.com or anyone to assist me in thus matter.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar has been working with the customer to come to a resolution within the terms and conditions of the agreementA site survey has been scheduled to verify if the new home is capable of supporting the systemSeveral factors are considered when pricing of the relocation occurs, some of
these include distance from the original home, labor costs, new permits and inspections among other factors

Vivint Solar spoke with the customer on 12/04/We informed the customer we are working on a resolutionThe customer was emailed direct contact information for the Specialist assigned to his account.

Vivint Solar has attempted to contact the customer to address the complaint but has been unable to speak with themA panel removal was scheduled for 5/15, and the appointment was completedVivint Solar will continue to reach the customer until the concerns are addressed and resolved.

Section 5.E of the customer's Power Purchase Agreement, signed 03/16/and solidified by installation and signing of the Installation Work Order on 08/27/states:"After the fifth (5th) anniversary of the In Service Date, if You provide Us with at least thirty (30) days’ prior written notice,
then We will temporarily remove and reinstall the System at Your request to allow for such repair or improvement (a “Customer Requested Temporary Shutdown”)You will be required to (1) pay to Us a fee equal to Four Hundred and Ninety-Nine Dollars ($499) before We remove the System; (2) securely store the System components during the Customer-Requested Temporary Shutdown; and (3) pay the Shutdown Payment if the System is not reinstalled within thirty (30) days of removalA Customer-Requested Temporary Shutdown during the first five (5) years of the Agreement will be done at Our sole discretion and at a cost mutually agreed before We remove the System"The customer signed a Prospective Customer Consent Form 03/16/which asks:Is Your roof in good condition, without defects, sufficient for Us to install and operate a solar system?To which the customer answered "Yes"Vivint Solar called the customer leaving a voicemail and sent a follow up email on 1/12/2018

Vivint Solar is fixing the issues that the customer brought upAll invoices that are incorrect will be corrected for the customer and any outstanding compensations will be sent out

Complaint: ***
I am rejecting this response because: Iam still awaiting them to review my bills and system to see what the
problem isI have not heard back since they contacted me on Tuesday so I need more time to see what they are actually going to say and do
Sincerely,
*** ***

Vivint Solar has reached out to the customer regarding the complaintWe have addressed the agreement and they years of the agreementWe have also explained to the customer his utility bills that the usage is trending the same as it originally wasHe is saving by not going into the higher tiersFleet Performance is currently working with the customer on any possible compensation for estimated billing,which is in the term of his contract, for two monthsVivint Solar is still working with the customer to come to a resolution within the terms of the signed agreement

Vivint Solar is actively working with the Customer to come to a
resolution that does not violate the agreement Vivint Solar and the Customer
entered into but also positively helps the Customer in
this situation

Vivint Solar has contacted the customer to discuss their concerns with production and billingThere is no compensation due for the customer as we find the system is operating normallyThe customer is receiving energy credits from their utility provider for the production of the solar panel system,
thus also confirming normality of the solar panelsThe customer's utility provider, APS, has an On-Peak and Off-Peak period, as the rates are different during both timesMost of the production occurs during the On-Peak period, and APS restrictions do not permit the customer to utilize their credits in their On-Peak bank for their Off-Peak periodThis is not something that Vivint Solar has control over, and the customer has been advised to speak with their utility provider to settle their credits with them.

Vivint Solar has requested an invoice from the customerOnce the invoice has been provided to Vivint Solar, we will be able to proceed with the next step

Vivint Solar has removed the customer's solar panels and is currently working with a third party contractor to make repairs to the customer's roofVivint Solar has spoken to the customer regarding their concerns, and will continue to work with the customer until their damage concerns are resolved
Once the repairs are completedVivint Solar will work with the customer to ensure the panels are reinstalled and the roof is sealed to a watertight condition

The specialist assigned to ***'s case attempted to reach the customer by phone and email on 8/15, and by phone again on 8/16, with no responseWe are still awaiting the completion of the appointment scheduled for 8/in order to advance toward a resolutionAt the current time, we need to have the system communicating so we can accurately evaluate its performanceAt that point, we will be able to determine the best course of action to take, as the results of the evaluation are pertinent to moving forwardVivint Solar's specialist will continue to reach out by phone and email to work with the customer to come to a resolution

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Dean M***

Vivint Solar contacted the customer 7/14/to address their concernsAfter speaking with the customer, a plan was made to work out a resolution within the terms and conditions of the agreementVivint Solar and the customer will remain in constant communication regarding the complaint

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar reached out to the customer on 2/to discuss the customer's concernsVivint Solar requested the customer send in recent utility bills, to review the customer's concerns regarding the performance of his systemVivint Solar has also made the customer aware that we will continue to
enforce the Power Purchase Agreement signed by both parties and will not be removing the system installed at the customer's propertyVivint Solar will continue to work to resolve the customer's concerns