Vivint Solar

Complaint: ***
I am rejecting this response because:
It was never resolved. As usual they have not come back to put the panels back. It is now going on months
Sincerely,
*** ***

Vivint Solar called the customer on 2/16/and will move forward with a mutually agreed upon plan of action

Vivint Solar has attempted to reach out to the customer, but we have not yet made contact with himWe hope to hear from him soon so that we can find the best solution to his concerns and will continue our attempts to make contact

Complaint: ***
I am rejecting this response because: As recently as 10/20, some of my neighbors were approached by the same Vivint sales representative who also told them he was NOT there to sell them anything having to do with solar energy On c;loser questioning, he acknowledged that Vivint would like to install solar panels on their houses If a company's sales representatives actively lie to potential customers, and the company then refuses to acknowledge that the sales representative is actively lying, then that company cannot be trusted My call to the Westminster City Clerk's office revealed that, while Vivint has a permit to solicit business within the city limits, they have received numerous complaints about the sales representatives lying about the true nature of their calls.Resolution requested: Discipline existing sales staff for lying to prospective customers and publicly acknowledge that sales staff has actively lied to prospective customers in an effort to obtain contracts for installation of solar panels
Sincerely,
*** ***

Vivint Solar has been in communication with the customer regarding the animal guardsAn assessment has been performed on the panels to determine if there have been any damage pertaining to the systemWe are working to provide the next steps with the customer on installing the animal guardsWe
have left a Voicemail to them and advised they call in to discuss their accountVivint Solar will continue working with the customer until their concerns are resolved.

The consumer has received permission to operate the system and was provided this information via email on June 12th,

Vivint Solar is currently working to address our customers concerns A technician was at the home today 4/4/performing further diagnostic work, a follow up appointment has been scheduled for 4/12/ A consistent effort will continue to be put forward as we work to address all
customer concerns

Vivint Solar has attempted to contact the customer via telephone and via email on 12/8/ with no responseVivint Solar will continue to contact the customer regarding their complaint to discuss a resolution within the terms of the agreement

Vivint Solar is in the process of investigating Mr***'s claimWe attempted to reach Mr*** via telephone, as well via email on 08/02/We have requested Mr*** return our call, as we need to obtain additional information from himVivint Solar will continue to try and reach Mr
***

Vivint Solar has spoken with the customer to discuss their concerns, and will continue to work with them until all their issues are resolvedVivint Solar has scheduled an appointment for August 12th8-11amOnce the system is connected, the customer's billing will update to their actual
production, and the proper credits will be applied to the customer's account if necessary.

Vivint Solar has reached out to the customer to schedule an appointment to make sure that the system is hooked up properlyVivint Solar is waiting for the customer to confirm a time for the appointment

Vivint Solar is investigating the complaint brought forth and is in contact to address and resolve their concernsAn appointment has been scheduled for 6/to install a new Envoy for the customerThe Damage Resolutions department is working to ensure that the mismatch paint on the side of the
home is addressedVivint Solar will continue to work with the customer until their concerns are resolved.

Complaint: ***
I am rejecting this response because: According to their rep Phil, Vivint refused the redo as soon as the 2nd week in May said we just had to except what we got even if it wasn't what was contracted! After stringing us along for months believing a redo was gonna happened it never did! We were promised by Jason LEast Coast Rep there would be an uninstall date! An unnstall process was started according to a Cecilia B damage claims manager on the phone and by e-mail Then all communications stoppedWhat I still don't get Vivint didn't deliver what was written in the contract even admitted to you all and the work was not done by the time frame May written in the contract! So why are we still having these conversationsThe company went against what was agreed upon in a wriiten contract! It's taken me almost a year to get anything, but empty promises with this company until I contacted the Revdex.comAs I told one Jason L*** on Sept13th, when he asked what we want after all that we have been through? I told him I have no faith in the integrity of this company, the integrity of their people, integrity of thier product, and or integrity of thier workmanship! I would like for the solar system to be removed from our house, a new roof and new siding installed! This is the only acceptable option! Vivint along with the lawyers and you at the Revdex.com know this is not only the right thing' but the only thing that should be done for us at this point and time! Thank You for your time in this matter! Have a good day and better tomorrow!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Vivint Solar has spoken with the customer and scheduled an appointment for 12/14/with an arrival window of 8-11amWe will continue to work with the customer until their concerns have been addressed

Complaint: ***
I am rejecting this
response because: They have the ability to look at all our bills, SDGE and their own and are refusing to collect that informationThey are not cooperative with their clientsI am still waiting for a response from them regarding our invoices
Sincerely,
*** * *** ***

Vivint Solar has reached out to the customer and has explained the billing process and how the customer is saving money

We have provided copies of the letters sent to the credit bureaus to the customerCustomer has been given a direct contact at VSLR in case any issues arise

Vivint Solar has reached out to the customer to address their concerns, we left a voicemail on 9/and sent the customer an email with the contact information of a member of our Resolution Management departmentVivint Solar will continue to reach out to the customer to help resolve their concerns