Vizio

70" Vizio "M" Class LED flat screen: About 2.5yrs of to light usage has caused three black lines to run across the length of the screenI contacted Vizio several times to discuss this and they recommended that I but a new flat screen because they could not help meI was disappointed that the most advanced and costly TV that I had ever purchased was the only one that I have had issues with I have much older screens with thousands more hours of usage that are still operating without issues

The television I purchased is broken, Vizio refuses to repair it although there is still a warranty on the productIt was purchased in October and still has a warranty on the television
Comcast says the issue is not there repair issue

I purchased a 65" TV from vizio less than a year later the TV is showing dark spots every where which we could barely see the TV We google the model# of the TV and saw that almost everyone that has purchased the same TV is having the same problems as well Also vizio has the same problem with the 70" TV's and they extended the warranty for those specific ones but they refuse to address the issues with the 65" even after they are aware of the problem We been trying to get this problem resolve by them fixing the TV or replacing it and they continue to give me the run around and when they transfer me to a supervisor he tells me he is calling us back and never does This problem been going on for the past months and still no results

In December I purchased a sound bar may be Vizio Within months the soundbar stopped working I called in to have it replaced My customer service experience was awful but they promised they would send a box to replace it after two months I had not received anything so I decided to call back in They advised that they never sent the box and that they would send one right away After waiting another period of time I still had not received the box, I called back Once again they promised to send the box This repeated for more times before I finally received the box about months after I had opened the original case Once I received the box I shipped the unit back and received a new one Within months this unit also failed When I called in to have the second unit replaced I was told that the new unit was not covered under the warranty and since it was more than days old I would have to but a new one which they could sell me at a discountNeedless to say, I re

After my television received a software update it has not run properly sinceI get either a blue screen or a "No signal" error on the displayI have to unplug the cable box and plug it back in to get the issue resolvedI have exchanged numerous emails with Vizio customer service and the outcome was they insisted it was just a coincidence my television was doing this and I should have it repaired at my expense since it is out of warrantyI am insisting that my television worked perfectly until their software or firmware updateIt is NOT a coincidence

I ordered a television directly from Vizio.com on Oct After many wasted hours on calls and emails it is Nov and the item has not been deliveredThey blamed me for them having the wrong number, not calling me on the number I gave them over the phone, and them not responding to my emails
Reply via email only please

I purchased a Vizio smart TV from *** on line with my preferred credit card and it was invoiced on 06/28/I was very happy with the purchase until the leg broke on the right front side of the TVThis caused the TV to fall to the floor, damaging the TV and the new TV stand that I had just purchasedI was in another room, heard a noise and went into the living roomFirst I contacted *** to return the TV, but they have a days return policy for damaged goods, and this happened on 07/29/They said that I needed to contact Vizio and that they would take care of the problemI contacted Vizio the following Monday, and sent them pictures, invoice, and told them about the damage done to the TV and new standThey sent an email stating they would review my claim and try to contact me within two business daysI did not heard anything, so I contacted them on Friday of this last weekThey said that they had reviewed my case and the problem was not covered under their warrantyT

Like others here have mentioned, Customer Service is a joke They don't value their customers I bought a 43" 4k Ultra HD which failed within warranty but due to evacuation for hurricane Irma I neglected to contact them until it was one month past the warranty expiration date Supervisor just kept saying "it's out of warranty" Best he could do is offer $off retail price of a new oneSorry but won't be throwing good money after bad

I bought a brand new M501d-A2R (50" 3D/Smart TV) on May 28, from Best Buy in Towson, MD for $On 1/24/16, the screen went black and the TV no longer functions at allThis is a common issue, according to many other online reviews & complaintsI contacted Vizio, and they refuse to provide any repair or replacement services since the year Manufacturer's Warranty has expiredI understand that the warranty period may have lapsed, but I also believe that a TV that costs over $should operate as intended for more than monthsWhile it's very unfortunate that Vizio has chosen to ignore what is clearly a common and costly issue, I wanted to provide this info so others can be aware of the risks involved when purchasing a Vizio TV

I AM DISABLED AND ON DISABILITY, ENTERTAINMEMY WORLD! I, AM ON MY SECOND TV IN UNDER TWO YEARSMY, FIRST WENT OUT MONTHS AFTER PURCHASEGOT, MY SECOND, WHICH TOOK WEEKS! NOW, THEY ARE THREATENING, TO REMOVE MY *** APP, FROM MY TELEVISIONWHICH, I HAVE A LOT OF TIME AND MONEY INVESTED! INCLUDING, ADD-ONS (PREMIUM CHANNELS) TO MOVIES (ON VIDEO)! JUST, WITH MY MOVIES THROUGH VIDEOS, I HAVE OVER 50! I, REALLY LOVE MY ***! AND, DO NOT WATCH, ON ANY OTHER DEVICES!! SO, THIS WOULD BE A GREAT LOSS!! THESE, PEOPLE HAVE BEEN SO UNCARING AND CRUEL! WHEN, I ASKED WHY, NO RESPOSE! EX CEPT, FOR THEM BOTH TELLING ME, THAT I CAN WATCH ***, ON OTHER DEVICES!! WHICH, LIKE I SAID ABOVE, I DO NOT DO! I, MEAN-HOW CAN YOU WATCH A MOVIE ON A TINY DEVICE, WITH VERY LOW SOUND?? OR, A LAPTOP-WITH THE SAME PROBLEM? I, SHOULD NOT HAVE TO DO THAT, IN THE FIRST PLACE! THIS, IS NOT RIGHT! ESPECIALLY, FOR SOMEONE WHO IS DISABLED, TO THE POINT THAT I DO NOT DRIVE!! MY MO

We purchased this Vizio TV 55" Smart TV for over $in December of 2015, in July of the screen doesn't come on but we can still hear sound I contacted Vizio customer care who asked me to send proof of purchase or a picture of the TV, I explained to them that we can not find the receipt since we have since relocated to from Arizona to Illinois
The representative tells me that there is nothing they can do without the Proof of Purchase, meanwhile I am stuck with a brick for a TV that cost over $

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc.Tell us why here

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I have always enjoyed the Vizio brandI placed on online order on 14OCTOnce the order was placed I was informed that delivery would take 7-daysWhat was not made clear was that Vizio uses a company by the name of *** to handle the deliveryAt first this company wanted me to wait till 05NOVto receive my productI made a complaint with both Vizio and ***Vizio then stated that there was nothing they could be as *** was responsible for the shipping of the itemI then contacted *** to complain about the speed at which my product would arrive, the customer service representative was not helpful at all and stated that they would try to have it to me on the 29th of OctoberWhen I then re contacted Vizio to inquire on how to lodge a formal complaint I was just told that they would file it with the correct department and that my order was processed on the 15th so the delivery would fall right on the day windowThe Vizio customer service was of no assistance and just passed the buck to the shipping company taking no ownership for using a sub par shipping companyNow the product I ordered is less then one hour from my home however I have to wait an additional days for the delivery company to come to my areaBottom line Vizio makes good products but has horrible customer service

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I purchased a vizio TV in December On August 4, my TV came crashing to the floor due to a defective leg provided by vizioThe customer service department kept insisting that it was an external force that made the TV fallThis occurred at 4am when myselfHusband and dog were all asleep in bedThey offered me a discounted price on another TVI never found out how much they were going to discount as this is not the resolution I wantedI do not trust this product at this point and do not want another vizio product where the legs do not even screw into the unitThis company should stand behind their products and take care of their customersI have now spent hours dealing with this issue with vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meVizio contacted me and agreed to replace the TV with a newer version of the same tv However, when the company they hired to deliver, uninstall the old one and install the new one, it arrived at my house, they told me they could not install it because they didn't have enough men and they left with the television set I contacted vizio again and I'm waiting for their new resolution
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will not accept Vizio's dismissal excuse. They do not help consumers and it is just too convenient tor them to use the out of warranty clause when I tried prior to this to get a solution to the problem. *** ***

VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that the VIZIO product in question in
this complaint is covered under VIZIO’s manufacturer’s warranty. A copy of the warranty can be viewed online at http://www.vizio.com/warranty. As the customer stated in their complaint, VIZIO did offer to take back the VIZIO product from the customer and refund the customer for the cost of the VIZIO product. The refund check was scheduled to be mailed out to the customer on September 9th, 2014. Accordingly the customer should have by now received the refund check. If the customer has not received the refund check VIZIO is requesting that the customer call our customer service department to let us know as soon as possible so that we can look into this matter to ensure that the check makes it to the customer
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

I purchased a Vizio TVIt worked properly for 3+ monthsThen while it was on and working screen got lines in it and no more pictureTv under warrantyThey told me after took and sent them pics that it was an internal crack in screenI had not touched it nor did anyone elseI live by myselfThere customer service was awfulBasically called me a listThis is Not my fault