Vizio

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number VIZIO takes any complaint reported to the Revdex.com very seriously
VIZIO has
reviewed this complaint and has determined that Mr***s' VIZIO television was out of warranty prior to him contacting VIZIO regarding this matter. Further, VIZIO did review pictures of Mr***s' VIZIO television and has determined that there does not appear to be a defect with the VIZIO television
We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

I purchased a Vizio smart TV from *** on line with my preferred credit card and it was invoiced on 06/28/I was very happy with the purchase until the leg broke on the right front side of the TVThis caused the TV to fall to the floor, damaging the TV and the new TV stand that I had just purchasedI was in another room, heard a noise and went into the living roomFirst I contacted *** to return the TV, but they have a days return policy for damaged goods, and this happened on 07/29/They said that I needed to contact Vizio and that they would take care of the problemI contacted Vizio the following Monday, and sent them pictures, invoice, and told them about the damage done to the TV and new standThey sent an email stating they would review my claim and try to contact me within two business daysI did not heard anything, so I contacted them on Friday of this last weekThey said that they had reviewed my case and the problem was not covered under their warrantyT

The television I purchased is broken, Vizio refuses to repair it although there is still a warranty on the productIt was purchased in October and still has a warranty on the television
Comcast says the issue is not there repair issue

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question suffered a non-manufacturing defect Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that based upon VIZIO’s review of
the product in questionVIZIO has determined that the product sustained a non-manufacturing defect.Non-manufacturing defects are not covered under VIZIO’s warrantyThe pictures sent to VIZIO by the customer clearly show an impact point on the televisionPlease note that VIZIO’s televisions have a thick plastic exterior in front of the true panel glass. Upon impact the thick plastic exterior will typically not break, but the interior panel glass will be damagedThe pictures sent to VIZIO are enclosed for your reviewVIZIO’s warranty may be reviewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely onand appreciate product feedback from our customers and encourage anyone who hasquestions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I purchased a Vizio Tv from walmart years agoBack lights burnt out on the tv, so I called the Vizio companyThey said that they would send me a new tv as long as I send the old one back and they would put $on hold from my card until they receive the broken tvSo I received the new tv which was a refurbished tv and has mechanical problemsOn top of that I was supposed to receive a shipping bar-code with the new tv to send back the broken tv I never got that it looked like the bar-code was accidentally ripped off during shippingI called the company to let them know about the new tv and about the bar-code being missingThey said that they would email me the bar-code so I could print it out but I never recieved itand I called about times after that to ask them to send it to me via email again and again and I still never recieved itFrom that point I called them and said I just want my $back and they said I could not have my money back buecause I did not returne the t

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** i'm fully aware of the warranty but the warranty is not fixing the problem I m paying close to for a tv that isn't working and after reading all reviews I m not happy with a tv that's brand new breaking down like this and want to send another one that has been refurbish a tv of the same make and model to eventually do the same or worse and i'm out of my hard earned money I will accept a different make model that's new I bought a new and I should have a new one replaced or was this new?i don't want a open box tv as soon as the tech guy seen it and open it and shut it at the same time he even know this set is full of problems and after the so call days warranty it does this again then their goes my tvthese tv are been distributed to all this local places in hopes that it last the year cause they know its a problem with themplease read reviews

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I bought a brand new M501d-A2R (50" 3D/Smart TV) on May 28, from Best Buy in Towson, MD for $On 1/24/16, the screen went black and the TV no longer functions at allThis is a common issue, according to many other online reviews & complaintsI contacted Vizio, and they refuse to provide any repair or replacement services since the year Manufacturer's Warranty has expiredI understand that the warranty period may have lapsed, but I also believe that a TV that costs over $should operate as intended for more than monthsWhile it's very unfortunate that Vizio has chosen to ignore what is clearly a common and costly issue, I wanted to provide this info so others can be aware of the risks involved when purchasing a Vizio TV

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to usWe rely
on and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

I purchased a Vizio TVIt worked properly for 3+ monthsThen while it was on and working screen got lines in it and no more pictureTv under warrantyThey told me after took and sent them pics that it was an internal crack in screenI had not touched it nor did anyone elseI live by myselfThere customer service was awfulBasically called me a listThis is Not my fault

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of the complaint
VIZIO has determined that this
complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.
VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed.At
VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meVizio contacted me and agreed to replace the TV with a newer version of the same tv However, when the company they hired to deliver, uninstall the old one and install the new one, it arrived at my house, they told me they could not install it because they didn't have enough men and they left with the television set I contacted vizio again and I'm waiting for their new resolution
Regards,
*** ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I have always enjoyed the Vizio brandI placed on online order on 14OCTOnce the order was placed I was informed that delivery would take 7-daysWhat was not made clear was that Vizio uses a company by the name of *** to handle the deliveryAt first this company wanted me to wait till 05NOVto receive my productI made a complaint with both Vizio and ***Vizio then stated that there was nothing they could be as *** was responsible for the shipping of the itemI then contacted *** to complain about the speed at which my product would arrive, the customer service representative was not helpful at all and stated that they would try to have it to me on the 29th of OctoberWhen I then re contacted Vizio to inquire on how to lodge a formal complaint I was just told that they would file it with the correct department and that my order was processed on the 15th so the delivery would fall right on the day windowThe Vizio customer service was of no assistance and just passed the buck to the shipping company taking no ownership for using a sub par shipping companyNow the product I ordered is less then one hour from my home however I have to wait an additional days for the delivery company to come to my areaBottom line Vizio makes good products but has horrible customer service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedVizio has provided shipping to send the faulty TV replacement back and will be refunding my purchase price after they receive itThank you Revdex.com for your assistance in resolving this matter that was going nowhere through VIZIO customer serviceThank you!
Regards,
*** *** ***

I just got off the phone with Vizio Support I explained my issue which is the left half of my screen is darker then the right side to the point where I cannot see clearly what is showing on the left side On the right side, the upper right quadrant flickers making it difficult to view and may be affecting my eyesight The TV was purchased March and has not been dropped or banged It is a living room tv with virtually no movement I went through all of the trouble shooting steps to no avail The person helping advised that it was out of warranty and that I will have to purchase a new one I find this unacceptable considering this is a none problem that has been going on for years The gentleman offered a 65" at the cost of $ What happens if years passes and this happens again? Rhetorical I have other TV's in my house, of them are Vizio's that I are older then this one that have given me no problems I respectfully request a replacement 60" or greater with

I purchased a television approximately months agoI understand they have a 12-month manufactures warrantyAfter spending $for a television, you expect to be able to enjoy that television for at least a couple yearsI contacted the company, and reached an extremely rude and condescending support rep from VizioThey must have a lot of complaints about this issue, because she was very quick to tell me they won’t offer any support for my deviceAnd as a “courtesy” she would see if she could offer me a discount on a new television insteadThe discount amount offered, was MORE expensive than what I could purchase that TV again from a local retailerThat is incredibly unethical business practiceI have asked for other options from the company, and have not received any other responseWill never purchase another TV from Vizio againNeed a solution from a higher level customer support member