Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[What Vizio says and does do not match Yes, two agents have "verified" a refund check However, I still have no refund, and as a result, have been without a TV for all this time The USPS does not take this long, even if the check was coming from the East coast Please do not close this complaint until the issue is truly resolved, that is, the check is mailed and in hand Until then, I consider this fraud, as the TV is in their possession and no money returned.]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
7/21/15: Todd *** at Vizio contacted me and advised if I sent my receipts which by the way could not have been purchased later than 2013; they would review my complaint. I called to let him know I had purchased the
blue rays in but I also found a note in my file wherein I had contacted
them prior to now about the blue ray not being able to play new movies. Mr***
returned my call and left me a tensed voice message about how he told me they
could not help me if the blue ray was purchased in and why was I calling
him since he had made it very clear they could not help me if I purchased in 2012. Why he left two more voice messages
afterwards, I don’t know. He made it
very clear in his 1st voice message Vizio was not interested in my complaint nor wanted to help resolve my issue. I’m not a two year old and he did not have to
speak to me in a stern chastised manner. I am not satisfied
with Vizio’s answer as this is not the first time I contacted them in regard to
the same blue rays not being able to play current blue rays movies. The
first time I was told it was nothing they could do for me because they didn’t
have an update. If they search their records they will find
correspondence from me prior to now or was it to convenient to pretend this is my first time contacting them. I can't help but think Vizio was aware of this
costly issue with their blue rays and decided they would ignore the problem. When I came back to express my
dissatisfaction, it worked for them to say my blue ray was out of warranty.
I want my complaint to stay in their file so consumers can see how it works
with them. It was unprofessional the way I was dismissed. I have worked with more profession companies
that believe in the consumer being satisfied and happy. It is truly ashamed how customer service has
gone down in the past years

My TV was purchased months ago and out of nowhere a black line showed up on the picture of my TVI contacted *** as I know its still under warranty, I know there has been no damage to it as I am the only person living in my apartmentI was just watching TV and the black line showed up no damage or pressure was applied to the deviceThey claim that from the picture I sent them they see that the device has physical damage therefore not covered by warrantyI paid a lot of money for this TV and can assure that I did not damage the TV, the problem is internal

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of the complaint
VIZIO has determined that this
complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.
VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty. Accordingly,
VIZIO considers this matter closed.At
VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

I purchased a $speaker system from VizioAfter months it malfunctioned and needed to be replacedI was given two optionsThe 1st was to have a $hold placed on my CC while they sent me a new device and once I returned the broken device, the hold would be releasedThe 2nd was to box it up myselflug it to a UPS and once they received it, they would send out a replacement that was "not suitable for resale"After a discussion with a supervisor we agreed that they would send me proper packaging and I would return it at their expenseAlso, I asked that they send me a new device and not a previously owned or open box itemAfter hours on chat and phone conversations they agreedI was flexible, understanding and we worked with each other to resolve the issuemonth after receiving the replacement device I experienced an issue with a faulty optical audio portThe part caved in and now the device is basically uselessAfter a few more hours on the phone I was given the same

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customerand has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Purchased a Vizio inch flat screen smart tv exactly years agoRecently experienced issues with the screen going black, sound still audibleFollowed troubleshooting tips online, to no availCalled Vizio customer service, and while pleasant on the phone, they provided no assistance beyond what the online troubleshooting could provideTheir assumption was the backlight is going out or went out, which is not an 'economically wise repair'Only a year warranty of course, so they offered no restitution other than an apology Miserable product, don't buy oneAbsolute waste of money despite the initial savingsSpend a few extra bucks and get something that lasts longer than yearsHorrible

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[
The “Non-manufacturer defect” Vizio refers to still does not
explain how the television was working when we left the home and was not
working we when returned homeAs I stated over-and-over no one was in the home
to have caused an impact point to the televisionWe have a motioned security
system at our home
As for the “less than retail” deal that was offered to me;
it was a Visio *** for $even (including Shipping) I have found the
same deal on-line for Amazon Prime customers and once on New-egg and Tiger Direct
This was after I was assured by a Supervisor *** I would be meet half way
So-much for “split” the cost
I still desire to work with Vizio to try and work out a fair
arrangementI have seen other reviews of people with similar situationsVizio
claims there is a barrier that prevents damage from the inside and implies the “CUSTOMER
MUST BE LYING!” Meanwhile I have a 60”
television downstairs still just sitting there
This entire situation has been causing me undo stress plus
being 90% disabled having to go constantly up and downstairs to watch TV in my
bedroom now has been causing be more physical pain
I pray Vizio corporate from California will reconsider and
reopen my case and do the right thing
]
Regards,
*** ***

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of
the Revdex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint
number ***As always, VIZIO takes any complaint reported to the Revdex.com
very seriously
In the interest of providing customer
satisfaction VIZIO has contacted the complainant in an effort to resolve
this issueA representative from VIZIO spoke with the complainant over
the phone, and has resolved this issue
At VIZIO, the quality of
our products is very important to us. We rely on and appreciate
product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance

My family and I made the mistake of purchasing a inch Vizio monitor in September Since then it has been replaced twice in the last monthsThe third television just went out and it hasn't even been here two weeksVizio has proven to be a company that knowingly sells defective products and refuses to refund purchasers money by playing the warranty game with each buyer that has made the poor decision of choosing VizioI am no longer interested in doing business with Vizio

This morning my month old 75” 4K hdtv flashed and then produced vertical colored lines on the right side and what appears to be an internal thermal screen crackI contacted Vizio and emailed pictures who say that the tv was damaged by impactThis is not the case there is no physical damage whatsoever nor was the tv hit with anythingIt is mounted on top of a fireplace high upI have researched interna thermal cracking which seems to be a problem with Vizios larger screen models and are a hardware issue not consumer fault

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
In the interest of providing customer
satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant, and has made an offer to the complainant to resolve this issue
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

Not only have all of our experiences with the quality of Vizio TV's been awful, the customer service was atrocious I bought a TV and years later the screen went black This was a known issue with the TV's and Vizio told me "I was out of luck" and I needed to buy a new TV I understood it was out of warranty, so I did not put up a fight and purchased a new TV from the company I knew I was moving and wanted VIzio to send the TV to my new house They would only send it to my old house I kept it in the package away from other objects I kept it upright I did everything to make sure this TV was safe We opened the package, plugged in the TV and there was a bunch of black across the screen There was no physical damage to the TV The screen was not working I called to find out what they could do for me They were rude, dismissive, and did not care about the damage on the TV "It was not their problem." They would only sell me a "discounted" TV A whopping $off a

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) complaint number ***VIZIO takes any complaint reported to the Revdex.com very seriously
At VIZIO, the quality of our
products is very important to us. VIZIO works diligently to bring the best possible experience to our customersIn order to deliver the same experience with our app partners, this requires hard work and collaboration among VIZIO and the app partners.
Amazon is working hard to update the Amazon Instant Video app on the VIZIO Internet Apps Plus platform and deliver an improved user experience. Once the update is available, the Amazon Instant Video App will automatically update on the internet-connected VIZIO smart TV.
We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,

I purchased inch flat screen tv in april from *** ***tv failed in jan picture went outtv was replaced under warrantyalthough tv was replaced with a reburbished tvsecond TV has failed in sept of same problem with replacement tv Vizio wont take any steps any correcting a product problemreplacement tv that my orginal tv was replaced with only comes with a day warrantyI don't think anybody with any sense t all would expect a TV to fail in such a short period of time, let alone tv within monthsnot acceptable

We bought a 4K television and a year and days later it no longer worksIt will not power on and the button dimsWe spent $on a brand new tv and they told us that this is an isolated incident yet offered us no other solution than spending $more of our hard earned dollars on this televisionAfter looking online I found that this is not an isolated incident

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowlets get the facts correct, yes the original TV was out of warranty by months, but this is the second TV that has failed with the same problemfirst TV was replaced in April of with a remanufactured tv {somebody else's broken TV that was repaired} the second TV has a day Add to dictionary come with the same warranty.second tv failed in septwhich was months out of warrantyI don't think anybody in their right mind would expect two TV's to fail in monthsand lastly Vizio is saying that I should have purchased a extended warrantyfirst of all there is no such thing as a extended warranty as a extension of the manufacture's original warrantythey are called a service contract with a third party insurance companies that always have loop holes and deductibles'bottom line its poor quality to have two large flat screens fail in a short time
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This response from Vizio further emphasizes how utterly disingenuous they are They claim that I was unreachable, yet They and Myself were able to make arrangements for technician (Ray Flowers, Ticket # 878180) to come out and address the problems with the audio settings and performance (successfully I might add.) I even added a post/comments to their Facebook page I am angry with the company because their refusal to compensate, in spite of acknowledging the fact that THEIR Customer Service Representative; Purposefully Misinformed me Which in turn Robed me of the opportunity to exchange the Vizio TVs for others that were Skype Capable! I diligently made attempts to find a resolution to an issue that THEY KNEW could not be resolved! She knew full well that the Skype cameras had to be brand specific, but she PURPOSEFULLY MISREPRESENTED that the application would work with a generic brand
Regards,
*** ***