Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Vizio is insisting on replacing the television for a second timeThis process will take several weeks to completeVizio says that my TV is not communicating with it's servers to download the proper firmwareThe tv I purchased, the replacement, and the repaired tv all exhibited the same issue when connected to the soundbarThe audio modes rapidly switch on and off, causing the picture to flash and turn offThere is also a green patch of pixels in the top left of the screen that won't turn off I've asked Vizio to just replace it with a different model, and I even offered to cover the cost difference, if anyInstead, they are sending another one of these problematic, end of life modelsVizio says that it will be a new TV, and there will be a new boxHowever, the paperwork I was sent refers to a brown box swap.Vizio has been very friendly, but I am still no further along with this problem than I was in late April when I first contacted VizioI really just want this to be resolved, but I cannot agree with Vizio that the case is closed.
Regards,
*** ***

I purchased a new new Vizio 60-inch tv on Amazon on August 2, 2015, which is still under warranty: http://www.amazon.com/VIZIO-M60-C3-60-Inch-Ultra-Smart/dp/B00T63YMGK
About two months ago, the tv started freezing up once a weekThe picture stops moving, and a minute later, the sound stops as well (and whatever image was on the screen remains there frozen)No buttons on the TV or remote work; I need to unplug the TV from the wall to reset itUnfortunately, I only use this TV at night, when Vizio's technical support is closed
I contacted Vizio on April 3rd, 2016; they updated the firmware on my TV and told me to call back if it froze up again, and said if it happens again they would send out a technicianIt froze again, so I called back on April 11th, and they then told me there are more troubleshooting steps by phone, so I should call back when it's frozenWhich, unfortunately I can't do, since I only use the TV at night when Vizio is closedI asked to speak with the manag

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I bought a Vizio 60in TV and have had it for a little over two years The screen has gone black and now it only has audio It is a common problem with these TV's as I have found out on my internet research Vizio refuses to acknowledge this product as a recall and has told me to take it to a tv repair person I will never buy from this company again, and if you don't believe this post checkout their facebook with all the negative comments Their TV's are crap and they do not honor them at all

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately month. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a full courtesy repair service to assist the customer with the repair of their VIZIO product]This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I purchased a inch vizio smart TV from Sam's club in auburn hills, MI in December of Since purchasing I have had to call vizio on numerous occasions, due to the TV not turning on or having horizontal lines I was told that an on site swap could not occur due to me not having pictures of the lines, so they instead did an onsite repair The repair man came to my house on May 13th and replaced the two board inside the TV I was told that if the lines happened again to take a picture in order to do an on site swap Well, it happened again to a tv that is less than months old! So today, May 23,2016, I called to get an on site swap of a NEW TV and was told that can't happen because they need more information WHAT! I provided pictures like I was originally told and was still rudely told NO! Plus, they told me that I would be getting a reconditioned TV, not a new one if this on site swap were to happen after I provided more information, like if the menu button works when

I purchased a (first) P55-Con 11/26/and the TV was defective (restarting bug) after 1/weeks of use I exchanged it for for the same model on 12/07/(second P55-C1) and in three weeks this tv was also defective and was unable to display a movie without freezing every hour At this time the return window has closed and I warranty the second P55-C Vizio sent me a replacement P55-C(Third P55-C1) that was delivered on 1/6/which came pre broken and had horrific black lines/spots throughout the entire screen
Vizio wants to send another P55-Cbut I won't accept a 4th TV of this model as it seems the ips panels are a problem with these TVsI wouldn't mind exchanging it for the P65-Cwhich uses a VA panel or a refund at this point

I purchased an M50-Cfrom *** *** on November 11th About a month into owning the TV, I had little white horizontal lines on the right side of the screenCalled Vizio twice and was told it was signal in the TV and to hold the power button down and it would go awayThe white lines went away for a few weeks and would come backSaturday, June 4th 2016, I was playing PS4, the bottom left corner of the screen started to get discolored and in the middle of this discoloration, these pixels formed, then the screen went blackI could still here the PSon through the Vizio soundbarI called Vizio but their customer service was closedI called Sunday and spoke with a customer service repWe went through the trouble shooting steps and the screen was still blank, but sure enough PSsound was coming throughThe rep sent me and email and had me take pictures of the screen, all corners, and the trouble areaI took the pictures and sent them inToday, June 8th at 2:30pm EST, I

Revdex.com:
I was able to resolve this complaint through the retailer (Best Buy), even though it was not their responsibility, since Vizio would not resolve it for us. Thank you for your assistance
Regards,
*** ***

I purchased a brand new inch Vizio TV from my local Fred ***/*** in March In July it stopped workingVizio replaced it after making me wait weeksThe replacement TV lasted only a couple of weeks before it also stopped workingNow I just want my money backVizio refusesWants me to wait to send them broken TV before they will send me another replacement or they want my credit card info to send out a replacement to make sure I’ll send back the broken one I guessJustin in Executive Resoltuon Dept was most rude and unprofessional customer service rep I have ever encountered

We bought our Vizio TV (Model NoE65-E1) on March 8, from Walmart in Janesville, WI Unfortunately for us, we did not get a warranty through WalmartFor about a month now, we have been in contact with Vizio's customer support because our tv started showing black, vertical lines that eventually turned white (with a few red, green, and yellow lines) and black circles at the bottom of our television screen, accompanied occasionally by the screen flickeringVizio claims this is due to physical damage, but there has been no physical damage to this TVVizio says our television isn't covered under a manufacturer's warranty due to thisHowever, these lines, as well as the circles, appeared while the television was on and being watched with no one/nothing near it(Please note the circles did not appear at the same time as the lines)They gave two or three suggestions of things we could try, which were appreciated, and then claimed it was just because we physically damaged the

Dear Customer Support, Purchased a *** *** *** *** *** *** *** ** ** *** *** *** ** *** ***.com on June 1st I’m starting to notice green pixels on the tv and the tv is taking as long as up to minutes just to turn onI paid $for this TV and it’s extremely inconvenient to have paid so much for something that won’t work properly and isn’t even a month old!! I would like to either be refunded or sent an exchangeI can send a copy of my invoice but please do something about this issue

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear beloware not satisfied with this resolution
The representative did contact me and said there is nothing that can do to repair the television screen but the could offer me a pay inch TV for a charge of 700 dollarsFirst I should not have to pay in additional money for a defected productSecond I have a inch television so they are offering something subpar to what I have at a priceThird the representative I spoke with was very rude, stating, "He did not have to offer anything."
Regards,
*** ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at *** VIZIO has contacted this customer and is handling this complaint under the terms of VIZIO’s warranty. VIZIO is still working with the customer to resolve this complaint. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc

Vizio tv model E470i-A Tv purchased in LCD screen is no longer functional and needs to be replaced Vizio says they no longer have a replacement part What is customer to do? Left without direction

Vizio company are knowledgeable that their t.v.'s have defaults and that they tell businesses to push extending warranties knowing that their product have defects and that the product will experience defects after one year of purchaseThey tell consumers that if you didn't buy the extended warranty there is nothing they can doThis company does not stand behind their products please do not buy vizio products

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint is out of warranty as it was purchased from a non-authorized reseller. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be
advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Did not honor recall or notify about a recall

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has
determined that the VIZIO television in question in
this complaint is out of warranty because the customer threw the unit awayA
copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc