Vizio

Dear Customer Support, Purchased a *** *** *** *** *** *** *** ** ** *** *** *** ** *** ***.com on June 1st I’m starting to notice green pixels on the tv and the tv is taking as long as up to minutes just to turn onI paid $for this TV and it’s extremely inconvenient to have paid so much for something that won’t work properly and isn’t even a month old!! I would like to either be refunded or sent an exchangeI can send a copy of my invoice but please do something about this issue

I purchased an M50-Cfrom *** *** on November 11th About a month into owning the TV, I had little white horizontal lines on the right side of the screenCalled Vizio twice and was told it was signal in the TV and to hold the power button down and it would go awayThe white lines went away for a few weeks and would come backSaturday, June 4th 2016, I was playing PS4, the bottom left corner of the screen started to get discolored and in the middle of this discoloration, these pixels formed, then the screen went blackI could still here the PSon through the Vizio soundbarI called Vizio but their customer service was closedI called Sunday and spoke with a customer service repWe went through the trouble shooting steps and the screen was still blank, but sure enough PSsound was coming throughThe rep sent me and email and had me take pictures of the screen, all corners, and the trouble areaI took the pictures and sent them inToday, June 8th at 2:30pm EST, I

days without a TV and manager tells me I'm just unlucky the other tells me they're going to send another tech to fix a DEMO replacement TV, just be patientAfter spending over $1,for a new TV I have a DEMO broken TVJust on their website there are a number of complaints with the same issue that I amI have requested a different model replacement and they have refused, seems like they want to put a band aide on it until the warranty expires

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at *** VIZIO has contacted this customer and is handling this complaint under the terms of VIZIO’s warranty. VIZIO is still working with the customer to resolve this complaint. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Harley from the Executive resolutions deptand all he managed to do was repeat what the previous rep said nearly word for wordthey refuse to repair my TV under warranty, yet they want to offer me a discount on a new TVWhy would I want another inferior product with a worthless warranty. I will not accept their offer nor will I recommend their brand to anyone looking to purchase electronics
Regards,
*** ***

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty. VIZIO has contacted this
customer and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

I bought my inch vizio tv a year and a half ago and it has done nothing but sit on my wall never moved or messed withNo out of no where from the middle of the tv to the left side is darkI called vizio and after giving them the serial number to their tv they did nothing to help fix but say to hold the power button for seconds which did nothingSo now I am pretty sure I have led lights out on my tv that I paid for and they will do nothing at allI will never buy another vizio again

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint is out of warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

We have refunded the customer as of March 16, Please see below

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowIf you look at the broken leg, it is not a straight break, but shapedThis would tell me that it was not done by dropping the TV and damaging the leg, but by a factory defeict by the making of the legs of the TVThey have offered me first $240.00, then $for a new TV, but why should I buy my TV and double for it? Something is wrong, or they would not keep callingAs I stated before, they have had faulty stands before, why not now
Regards,
*** ***

I ordered a television to be deliveredI took time off from work to receive He television on the schedule day of deliveryVizio printed a label with the wrong address and sent the item to ups to be deliveredUps delivered it to that addressI called ups and they referee me to vizioI spoke with two people on the day of the scheduled deliveryThe first said they would send out ups to retrieve the item and deliver it to me that dayThe second, her supervisor indicated that she would not make promises she could not keepThey would not deliver it that dayI was frustrated at that point that half a day off from work resulted in wasted timeThe second person also told me that nothing would be resolved for 1-business daysAdditionally that any supervisor would not be available to speak to me for 1-daysShe again believed ups would deliver it to me if it was recoveredThe following day the item was delivered, without vizio calling me first as they had indicated they would once

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is not an acceptable offerThey even said on the phone that things can happen to a tv during packaging or in shipmentThey might not feel that this is a manufacturing defect by looking at a photo, but whatever has occurred to this tv did not come from any direct impact in this householdThere is not one mark any where on this tvAs I stated to them previously, the tv picture had problems before hand, but was resolved by unplugging the tv and plugging back in Trying to sell me another tv for $less than what I paid is not an offerAs I stated previously, Vizio has a long history of not honoring their warrantiesThey should look online themselves to see how customers feel about themWhen you can't find a review above star, you have a problemIf they don't fix that problem, their success as a company will fail.
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately year and months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer]. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I purchased a Vizio 70" P Series P702ui-Btv During the warranty period the tv blacked out (1st tv) They replaced the tv, then a few weeks that tv blacked out (2nd tv) They replaced that tv and then a few months later that tv had a red line down the screen (3rd) They replaced that tv then months later that tv now has a red line down the screen (4th tv)
Each time they replace the tv with same model, which clearly after tv's malfunctioning they have a defective and flawed product They will only offer to give me a cheaper model tv, but not replace it with an equivalent value newer P Series tv, or simply give me a refund I've even offered to exchange my current tv and pay any cost difference for the current equivalent P Series tv They refuse to do anything now but give me a cheaper model tv

I got a new television from this company and within weeks the TV would just shut offI watch a lot of recorded TV and I would watch one show erase it and click on a new one to watchThe TV then just shuts off Or I would be watching a show and fast forward through the commercials and when I went to watch the show after the fast forward the TV will shut off I can hit the button to turn it on and the light will come on and then shut offSometimes the light will come on and the main screen will come up and then shut offI contacted their online support but they want to charge me to get help to try to fix the tvDoesn't seem fair to have to pay to have them fix their product when it is only weeks oldI have it connected to a brand new surge protector and the TV is the only thing plugged into itI am not sure I want the same television again but will give it a shotI just want a replacementI don't feel that I should have to pay anything for thatTheir online customer suppo

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The issue still isn't resolved
Regards,
*** ***

They would not cover my TV under warranty and the tv is not even a year old, because of a spot that appeared on the TV after a ton of lines started on the screenIt was like they think I broke the TV but it was their horrible build quality that was cause of my not even a year old TV to fail and they refused to replace itThey are scam artist and somehow they are aloud to continue to rip people offBAD COMPANY AND BAD CUSTOMER SERVICE

I purchased a 4k Vizio television from Best BuyThe model number is *** After just over a year, the screen is beginning to deteriorateDark shadows are appearing in spots all over the screen and are only getting worseI looked this problem up and it seems that two years ago, Vizio had this same problem with two other model televisionsThey ended up extending everybody's warranty who owned these televisions to a 24-month warranty and replaced themI feel that, because this is the same problem that's happening with my tv, Vizio should replace itI spent nearly a thousand dollars on this and it is slowly becoming useless because of the black spots that continue to worsenI spoke with them and they said that they wouldn't do anything for me other than offer me a slight discount on another tvAfter I looked up the model they told me I could have the discount on, I discovered that the discount price was the same price has what their website is selling it for; there was no discoun

I purchased a TV from Vizio directly and it arrived damaged Vizio has requested that I return the set to them and would have UPS (the original shipper) pick it up They told me UPS would make three attempts at pick up beginning Monday October 9th but UPS turned up on the evening of Oct6thshortly after I had received the call from Vizio The TV wasn’t reboxed yet (no time) and UPS couldn’t wait but told me another driver would come as from Monday to pick it up I volunteer and am not home all of the time and both UPS and Vizio told me to place the box outside for pick up Since then I have been hauling this large box (with large signs that say “For pick up by UPS”) in and out and nobody has come to pick it up I have called and emailed Vizio and they say just to continue doing this but they will not reimburse me the purchase amount until they receive the TV back They do not seem to be making any attempt to get UPS to return to collect the TV and I have to move this large

I bought a Sound Bar from *** that is a Vizio productI've always stayed away from Vizio due to their reputation as being cheap junk and I should have for this productAfter purchase the product was broken within monthsI called Vizio to get a replacement and was told that I would have to pay in advance to get a replacement systemReluctantly I went on the site and provided my informationTwo days later I had heard nothing back so I called VizioThey said my bank card was declined(Please note I had to call VizioThey didn't email or call me.) After checking with my bank the authorization did indeed go through without a problemI was then told to do a second payment online(The first authorization dropped off of my account.) So I went in and did a second timeThe same thing happenedThe bank said it cleared and Vizio said it didn'tI asked to talk to a supervisor and they said they would instead send me a return label for my defective product and I could ship it in that wayThen a day later they call me and asked if I had decided what process I wanted to take! Are you joking? The "supervisor" said they would handle itI went to *** and complained and they took it back in two seconds because they have problems with Vizio all the timeI'll never give Vizio a second lookNext time I'll pay someone money on the street to just speak Hindi and punch me in the faceThat's the other thing...it's an "American" company but nobody spoke English! I love immigrants but maybe phone service isn't the best idea for a job? Just saying