Vizio

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully
investigate this complaint without additional information from the customer VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Serial number for the VIZIO ProductAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questionsabout or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I own three Vizio television displays (Models M75-E1, M70-D3, and E65-E0)I use these devices with audio equipment (onkyo sr-353, onkyo sr-373, and sharp htsb603)Prior to a firmware update 4.0.23.2, which was automatically applied to my televisions by vizio on or around 03/23/2018, these devices all functioned properlyThis update supposedly provided "CEC Auto Naming", but all this update did was create intermitten issues with the CEC/ARC functionality in the televisionsNow, these devices no longer function correctly and the tv constantly needs to be restarted, unplugged and restarted, or reset to factory settings to get it to work temporarilyIf I turn off the displays, I must repeat these steps to get it to work for a temporary period of time, thereby causing undue frustration on my part
I have contacted vizio several times to get assistance with this issue and their troubleshooting issues are not a permanent solution as the issues returnThey simply advise me to wait for

Spoke twice to customer service about my television powering off randomlyThe last time I spoke to ***, a supervisorI informed him that my televison Serial # *** Model # ***-** purchased on and asked for consideration for an extension to my warranty since it was just over a yearI was told that no exception could be made and that I could go to ITI to get it fixedI contacted ITI and was told it is a minimum of $to just look at it

I ordered the "VIZIO SmartCast™ P-Series™ 75” Class Ultra HD HDR Home Theater Display " on November25th After much delay a TV was delivered to my house As part of the delivery the delivery guys were to setup the TV When they opened the box they noticed that the TV was cracked I called Visio multiple times and nobody could tell me when the TV would come They did say they refused to expedite the delivery and also refused on providing any discount for my trouble
When the second TV come today (January 7th, 2017) the TV sent this time was also cracked The delivery guys blamed the packaging Of course they took the 2nd cracked TV that was delivered from my house with them Again I called VIzio and they would only say that someone would get back to me in to business days They again said they would not expedite the delivery of a 3rd TV and they also would not provide any discount for my trouble
To make all of this worse, they used a different order number for th

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately year and months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer]. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowIf you look at the broken leg, it is not a straight break, but shapedThis would tell me that it was not done by dropping the TV and damaging the leg, but by a factory defeict by the making of the legs of the TVThey have offered me first $240.00, then $for a new TV, but why should I buy my TV and double for it? Something is wrong, or they would not keep callingAs I stated before, they have had faulty stands before, why not now
Regards,
*** ***

We have refunded the customer as of March 16, Please see below

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This is not an acceptable offerThey even said on the phone that things can happen to a tv during packaging or in shipmentThey might not feel that this is a manufacturing defect by looking at a photo, but whatever has occurred to this tv did not come from any direct impact in this householdThere is not one mark any where on this tvAs I stated to them previously, the tv picture had problems before hand, but was resolved by unplugging the tv and plugging back in Trying to sell me another tv for $less than what I paid is not an offerAs I stated previously, Vizio has a long history of not honoring their warrantiesThey should look online themselves to see how customers feel about themWhen you can't find a review above star, you have a problemIf they don't fix that problem, their success as a company will fail.
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint is out of warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I purchased a 4k Vizio television from Best BuyThe model number is *** After just over a year, the screen is beginning to deteriorateDark shadows are appearing in spots all over the screen and are only getting worseI looked this problem up and it seems that two years ago, Vizio had this same problem with two other model televisionsThey ended up extending everybody's warranty who owned these televisions to a 24-month warranty and replaced themI feel that, because this is the same problem that's happening with my tv, Vizio should replace itI spent nearly a thousand dollars on this and it is slowly becoming useless because of the black spots that continue to worsenI spoke with them and they said that they wouldn't do anything for me other than offer me a slight discount on another tvAfter I looked up the model they told me I could have the discount on, I discovered that the discount price was the same price has what their website is selling it for; there was no discoun

They would not cover my TV under warranty and the tv is not even a year old, because of a spot that appeared on the TV after a ton of lines started on the screenIt was like they think I broke the TV but it was their horrible build quality that was cause of my not even a year old TV to fail and they refused to replace itThey are scam artist and somehow they are aloud to continue to rip people offBAD COMPANY AND BAD CUSTOMER SERVICE

I bought my inch vizio tv a year and a half ago and it has done nothing but sit on my wall never moved or messed withNo out of no where from the middle of the tv to the left side is darkI called vizio and after giving them the serial number to their tv they did nothing to help fix but say to hold the power button for seconds which did nothingSo now I am pretty sure I have led lights out on my tv that I paid for and they will do nothing at allI will never buy another vizio again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with Harley from the Executive resolutions deptand all he managed to do was repeat what the previous rep said nearly word for wordthey refuse to repair my TV under warranty, yet they want to offer me a discount on a new TVWhy would I want another inferior product with a worthless warranty. I will not accept their offer nor will I recommend their brand to anyone looking to purchase electronics
Regards,
*** ***

I bought a Sound Bar from *** that is a Vizio productI've always stayed away from Vizio due to their reputation as being cheap junk and I should have for this productAfter purchase the product was broken within monthsI called Vizio to get a replacement and was told that I would have to pay in advance to get a replacement systemReluctantly I went on the site and provided my informationTwo days later I had heard nothing back so I called VizioThey said my bank card was declined(Please note I had to call VizioThey didn't email or call me.) After checking with my bank the authorization did indeed go through without a problemI was then told to do a second payment online(The first authorization dropped off of my account.) So I went in and did a second timeThe same thing happenedThe bank said it cleared and Vizio said it didn'tI asked to talk to a supervisor and they said they would instead send me a return label for my defective product and I could ship it in that wayThen a day later they call me and asked if I had decided what process I wanted to take! Are you joking? The "supervisor" said they would handle itI went to *** and complained and they took it back in two seconds because they have problems with Vizio all the timeI'll never give Vizio a second lookNext time I'll pay someone money on the street to just speak Hindi and punch me in the faceThat's the other thing...it's an "American" company but nobody spoke English! I love immigrants but maybe phone service isn't the best idea for a job? Just saying

I ordered a television to be deliveredI took time off from work to receive He television on the schedule day of deliveryVizio printed a label with the wrong address and sent the item to ups to be deliveredUps delivered it to that addressI called ups and they referee me to vizioI spoke with two people on the day of the scheduled deliveryThe first said they would send out ups to retrieve the item and deliver it to me that dayThe second, her supervisor indicated that she would not make promises she could not keepThey would not deliver it that dayI was frustrated at that point that half a day off from work resulted in wasted timeThe second person also told me that nothing would be resolved for 1-business daysAdditionally that any supervisor would not be available to speak to me for 1-daysShe again believed ups would deliver it to me if it was recoveredThe following day the item was delivered, without vizio calling me first as they had indicated they would once

I purchased a Vizio TV at my local *** and it came with problems the ethernet port on the TV was not working so I called Vizio support for help and they told me they would set up for a new TV to be sent to me because it was within the first months of getting the TV it's considered Dead on Arrival so they set up or a TV to be sent to meThat was on March 14th and I have yet to receive the TV because the delivery date keeps getting rescheduled and rescheduled and rescheduled I have waited almost a month and now my TV that I have is getting worse one of the HDMI Port stopped working in the TV won't stay connected to the internet wirelessly now eitherThis is getting ridiculous and I am so done with Vizio after this if I knew all this was going to happen I would have just returned the TV to *** and purchased a different TVI have stayed in contact with Vizio through this whole thing and today April 6th I contacted them again because I got a call saying my delivery wa

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty. VIZIO has contacted this
customer and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

I purchased a Vizio 70" P Series P702ui-Btv During the warranty period the tv blacked out (1st tv) They replaced the tv, then a few weeks that tv blacked out (2nd tv) They replaced that tv and then a few months later that tv had a red line down the screen (3rd) They replaced that tv then months later that tv now has a red line down the screen (4th tv)
Each time they replace the tv with same model, which clearly after tv's malfunctioning they have a defective and flawed product They will only offer to give me a cheaper model tv, but not replace it with an equivalent value newer P Series tv, or simply give me a refund I've even offered to exchange my current tv and pay any cost difference for the current equivalent P Series tv They refuse to do anything now but give me a cheaper model tv

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The issue still isn't resolved
Regards,
*** ***

DO NOT BUY THERE PRODUCTS ,,
THEY WILL BREAK WITHIN WARRANTY TIME FRAME AND THEY WILL DO NOTHING
TO HELP EXCEPT KEEP YOUR MONEY AND GIVE YOU THE RUN AROUND !!!