Vizio

Bought vizioe601I-adate 3/29/at best buy tv developed large black spot in screen paid contacted vizioThey were extending the warranty to two years but only certain serial numbers, not mineThey offered to sell me another viziobucks offa tv lasting less than yearsI feel very ripped off here and have read many other reviews about vizioit will never happen again in this householdbuyer beware

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always,VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. Inthe interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

E701i-Aand E701i-A3E LED/LCD panel failures If you are fortunate to have the defective panel on your 70" TV fail within the year extended warranty period you are in Luck VIZIO will replace the entire TV free of charge, but don't expect that to happen if you are even the slightest out of the warranty VIZIO will however, offer the two following TV’s at a reduced price as a replacement You will be able to purchase the replacement for approximately what you originally paid for your original TV just a couple years earlier The E70u-Dwhich normally sells for $1,can be purchased for $1,or the D70u-Dwhich sells for $1,can be purchased for $ Both replacements fail to offer tuners as the recalled units The LED/LCD panel is the main part of the TV, much like the engine in a carWhen it fails it seldom pays to repair it, that's why they replace it in warranty When I originally purchased the TV it never crossed my mind it would not last longer than two years Who wants to pay $1,every year for a new TV?
VIZIO built these TV’s, then discovered the panel used to build them was defective but only extended the warranty year Why should it matter if they fail in or out of warranty? They were still built with a defective panel VIZIO knows after discovering the defective panels that they will eventually fail Why did VIZIO fail to notify their registered customer base of the defective panels so they could do something about it while they were still in warranty? Is this really how VIZIO should conduct everyday business? How is this, building innovations that last?, as they state on their website and ads? How is VIZIO building products with their customers in mind? When they knowing fail to honor a TV built with a defective part
I wrote an e-mail to VIZIO customer support and a registered letter to the CFO of VIZIO on my experience with their TV I never received so much as an e-mail, apology or even an acknowledgment of the failure I did buy a new TV but I am sorry to say it was not a VIZIO I just can’t purchase a product knowing the company that manufactured it fails to stand behind it

I bought a Vizio 60inch Smart Television E601i-Athat has been having pixels all in the middle of the Television messing up the quality of the brand name VizioI'm asking for a brand new Vizio 60inch Smart Television not a refurbished one since this is still under warrantyPlease have a repairman come pick up the defective Television and send me out a new oneI have never had problems with Vizio products until this defective product

on 9/10/16- I was having issues with my Vizio inch ultra4k HD D series TVThe tv would not power onThe TV is still in warranty Spoke with Dominic and he state it was a power board issue and that someone would be scheduled to repair the tv9/11/spoke with *** and someone had cancelled the service repair and it was decided to do an on site swapConfirmed with *** times that the whole process to get the new tv would take 7-business days 9/18/per sierra techs at *** received the TVPer *** on 9/22/the TV was processed in *** system on the 19thCalled Vizion because *** stated they would not be delivering the TV until September 28th and this was well after the 7-business days we were promisedTransferred from *** to his super *** and he gave *** direct number and gave a tracking number9/22/Called *** confirmed with *** that the TV would be scheduled to arrive between 12-4pm on 9/23/TV never arrived on 9/23/Called

TV faulty and not working since purchased ...contact Vizio keep getting the run around
after days of getting the run around from Vizio and walmart ...I am frustrated and mad that this company is getting rich
off of feeling faulty products to hard working people and never refund or replace there product !

I purchased a 65" Vizio 4K TV last year Nov 27,
I never watch the TV because it is in a guest bedroom I recently noticed that the TV randomly cuts off and goes to the Vizio Logo I am sure this TV has been defective from day one but I just never noticed it because I rarely use it I called Vizio and they said the TV was out of warranty This is obviously a manufactures defect and they should stand by their product
The Magnuson-Moss Warranty Act is the federal law that governs consumer product warrantiesPassed by Congress in states that if a product has a manufactures defect the consumer must be made whole even if outside the stated warranty period
I have connected my TV to the internet and Vizio has sent me two firmware updates This has not resolved the problem There is a faulty power board on the TV that was installed during manufacturing
I have contacted Vizio customer support several times and the issue still has not been resolved My Vizio case

We purchased a Vizio E60li-A TV on November 22, The tv had a problem and the company was replacing them because the video was going out on them, a known defect in the television We called during the warranty period of one year to see about ours being replaced and to report problems with our tv set We were told the company would extend the warranty another year Our tv went out about a month ago and feel as though they should repair it free because of the known defect, and the fact we called them during warranty to try to get a replacement as other buyers were doing Customer service said all they could do was offer a small discount on another tv For Vizeo to know they had a problem with these sets and to not replace our tv was not good business practice Other customers got new sets because of the defect, but we were not able to because ours happened outside of warranty The fact remains our tv should have been repaired or replaced when we called during warranty I do not recommend Vizeo because they do not treat their customers fairly

I received a VIZIO SmartCast 50" Class E-Series - (E50-D1) months agoI first noticed white spots in my screen.The screen started dimming and flashing off to blackAfter two weeks I started seeing vertical lines so I decided to call Vizio to get some help because the Tv was still under warrantyThe first lady I spoke with was from TexasShe asked me to send pictures of the TV screen plus proof of purchaseI received a phone call days later saying my TV had a cracked screen that was not coveredThey could see that from the picture'sI explain that my TV screen was not cracked and she would transfer me to a supervisorHarley reviewed the picture's and was sticking with the cracked screen.I informed him that my screen had no cracksSo then he said he couldn't really tell for sure because the pictures had a light reflection could I send more picturesSo I had people tell me I had a cracked screen but then tell me they weren't really sure because the pictures had a light ref

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This company has zero customer service skills whatsoever and did absolutely nothing to help us resolve the issues under warranty or any other meansThey treated us as if we were trying to scam them out of a free unit referencing another company who scammed them years agoWe had better luck with the retailer who went over and above and broke policy to refund us our moneyVizio did nothing.
Regards,
*** ***

VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s manufacturer’s warranty. A copy of the warranty can be viewed online at http://www.vizio.com/warranty.
In the interest of providing customer satisfaction VIZIO has contacted the customer and has offered the customer a partial refund
on their purchase of a replacement VIZIO television. In order for VIZIO to issue the partial refund we need to obtain a proof of purchase for the replacement VIZIO product that was purchased by the customer. At this time we have not received the necessary proof of purchase
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.
Sincerely,
VIZIO, Inc

Hello,
I was told by customer service representative I would be refunded for my 70" E series TV that was already replaced timesThe first time it was replaced I was told I would receive a different model TV than what they brought to my residenceWhen they installed it they also took my PlayStation cables with them, thanks2nd TV they brought has had many glitches and constantly has to be rebootedSometimes it can't keep the internet connection, the volume will not change, the screen freezes or other random glitches
I was told by a customer service rep that I would be refundedThe supervisor went back to the recorded conversation to confirm thisHe then came back to me and said yes I am correct that's what I was told but I will not be refundedEvery TV I have received from Vizio has been beyond defective and very low quality

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of the complaint
VIZIO has determined that this
complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at ***. VIZIO
has contacted this customer and has handled this complaint under the terms of
VIZIO’s warranty. Accordingly, VIZIO
considers this matter closed.At
VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at *** for information and
assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately yearsA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO contacted the customer to discuss the complaintThe issue is application specific and is not an issue with the VIZIO televisionThe customer would need to speak with the application provider to resolve the complaintVIZIO has been unable to reach the customer after several attempts since receiving the second complaintAccordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am dissatisfied with their decision stating they covered their end of the VIZIO warranty and consider the case closed. The case is not closed because we have not yet received our warranty refund of $399+ tax refund as stated by VIZIO on Oct 2, under reference code # ***. They were issuing us a check and we could call back to check on it within a week. It's been well over two weeks and still no check in the mail. I did receive an email from them stating they were sending "something" out on Oct 7th but when I checked the "shipped" date, I kept getting a notice stating it was not yet shipped out. So, we called tonight and they asked us if we still needed a box. We told Presley that we had not yet received our check for the refund; she said they can't issue the refund without them receiving the TV first. So, she is now sending out another attempt for a box, same exact email was received as the first one on Oct and is below (from VIZIO)
I am not happy about having to box up and ship out the package not knowing if they will actually receive it, claim it might be lost, or damaged during shipping. I will not be held accountable once it leaves my house and to further aggravate the situation, they won't send my refund back until they receive the TV
So, my question and plea now is NOW WHAT?
Appreciate your assistance, but in any circumstance, no one would feel comfortable doing this. They can't even tell me WHEN they will mail the refund out. And I was under the assumption it was already mailed out. Unacceptable. I would appreciate the refund FIRST and then they can send out a box to be picked up by Manna Shipping
stomer Service: Service Request has been createdService Request # RC(2)
[email protected]
To
Me
Oct
Dear Valued Customer,
Thank you for contacting VIZIO
Your Service Request# is: ***
Click on the link below to track your Service Request:
http://crmsupport.vizio.com/WebStatus.aspx
If you need to contact VIZIO support again, please reference your
Service Request# provided above
If you are shipping a VIZIO product:
We will notify you via email when the product is shipped and/or received
Thank you for choosing VIZIO
VIZIO Support Team
**This is a system generated messagePlease do not reply to this e-mail as this is an unmonitored address
If you have questions or need further assistance, please visit
http://VIZIO.custhelp.com/app/home
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The issue still isn't resolved
Regards,
*** ***

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has
determined that the VIZIO television in question in
this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make
at this timeAt VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

I called to receive a tv under warranty 3/the tech was suppose to call 3/to setup an appthe called 3/and setup the apt for 10am 3/he never showed upI called him at and he said he would call later after he got the belt fixed on his carhe never called and I missed easter dinner with my family waiting for himhe was to call Monday but did not so we called to hear that vizio support was told he already delivered the tv which he has notdays later support called and told us he would be calling thrus to set something uphe called thrus and told me he would be out 3/at 4pmI left work early and he again never showedI called support and again was told he would be out at 4pm 4/and yet again no call no showSupport said they would escalate this to upper mgmt and I would receive a call back on 4/and never did I contacted support again Monday evening and here is the transcript from support: Burt: Good afternoon, I have reviewed your case notesA person from

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Regards,
*** ***