Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,*** ***
I do not have the receiptThis company has done nothing to help meThey want more money after selling me a defective itemThis is unacceptable

I had a Vizio SB4051-Dsoundbar kick the bucket in less than months from manufacturing date My experience with Vizio started out greatI did everything they asked me to do to trouble shoot the problemIn the end they told me the unit had to be replacedAll I had to was send them a copy of the sales recite and I didThis is when the fun startedIn the end they told me I had to return the product and they would decide if I would get a refund or notSo I pay for shipping to east bumblast so they can decide if I should get a refund not a replacementSo if they decide not to refund I don't have anything! $dollars for a soundbar that lasted weeks set it up right after Christmas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number
" background: white;">***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The most recent message from VIZIO is materially untrue. The television in question is NOT out of warranty by nearly and 1/years. The television was purchased in December 2016, which meant that the warranty expired in December 2017. This was also a refurbished or recertified television which was to be covered by the remainder of the original warranty which would have expired in December (less than months ago, not and 1/years ago). The most recent conversation I had with the VIZIO representative resulted in being told that the language:"The replacement TV comes with either a day warranty or the remaining balance of the manufacturer’s warranty, whichever is longer. You are eligible to purchase an extended warranty for this replacement TV before that warranty expires."imposed an affirmative duty upon me to contact VIZIO to check into purchasing an extended warranty, which they no longer offer. I was never informed of a website page where I could go to purchase an extended warranty. I was never provided with a phone number I could call to check into purchasing an extended warranty. I was never informed of any way I could go about purchasing an extended warranty. I was never informed the length of the remaining warranty or whether the day warranty on the replacement TV was going to be the effective warranty. This made it impossible for me to determine by what date I would apparently need to contact VIZIO, despite never being told that I now had an affirmative duty to contact VIZIO, to purchase such an extended warranty. Moreover, VIZIO now no longer offers an extended warranty. VIZIO's proposed resolution of purchasing a new VIZIO television at some sort of unspecified discount is unacceptable to me for a number of reasons. First, I was never informed how I could purchase an extended warranty, despite that offer being made explicit when the original television was replaced by their refurbished appliance. Second, I have now had a total of two VIZIO televisions (the defective original and its defective replacement) which have both manifested their defect within approximately six months of use. I, and any rational consumer would agree, refuse to throw additional money at a proven defective product from a company which has decided to rely on the vagueness of its customer service responses to avoid repairing or replacing their defective product. Three, it appears that VIZIO has recently recognized that their appliances have a durability problem and are no longer offering extended warranties where they agree to replace or repair their products beyond one year
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question in this complaint has been out of warranty by approximately year months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

The worst customer service I have ever experiencedI called from day one about the TV having a white line and having static, no picture quality and they still will not replace they TVThey "will sell me one" seriously? I even talked to a manager about itHe blamed the DVR, not the TVUnbelievable when you spend a grand on a TV

I purchased a Vizio television a little over a year ago and paid over dollarsWe've taken excellent care of this television in the short time we've had itIt's always been mounted to the wallNow the screen will not workWe have sound but no pictureI contacted the company and they told me I have to buy a new televisionThey didn't recommend a place to get it fixedThey didn't even offer an apologyJust told me that the television is done and there is nothing they can doAwful company

I paid cents for a Vizio tv that simply stopped workingI contacted them, they asked for the receipt, I eventually found it and they told me it was a few weeks out of warrantyThey then tried to sell me another unit at a discounted priceNeedless to say this was a tremendous amount of money to pay for something that just stops working and my current financial situation disallows me from making a purchase of any typeUpon investigation online, I found that I am far from the only person this has happened toI feel that the television itself is defective as I have found many others who's sets have also just stopped working weeks outside of their warranty due to a manufacturing issueMy set itself looks as new as it did the day I brought it home, mounted on the wall and literally never touchedI feel robbed or cheated that something I paid so much money for would suddenly just stop working without provocationVizio informed me that the store I purchased the set at only cam

Vizio violated the good faith agreement on the warrant of a purchased Vizio Smart TVWhen the TV stopped working, Vizio offered to send a replacementThey waited for four months before sending the replacementThe replacement was completely defunctThey sent another replacement that died within four hours of initial useThey sent a fourth TV, refusing to extend the warranty for their negligenceThe fourth TV does not work properly, but since Vizio ran out my warranty by sending dead products, they are refusing to handle my caseThey offered that they could help meif I pay an additional $on top of my original purchase price
BEWARE, total warranty scam!

I have a Vizio M60-Cand Vizio M55-CUltra HD Televisions Purchased 9-24-for $after apllying $of my Best Buy Rewards which is just like cach out of my pocket, with a Standard year parts and labor warranty from the manufacturerBoth TV's are receiving a signal from out local cable provider Paragould Light Water & Cable with a coax cable connected directly from the wall to TV and no external tuner box is required from our provider and they do not encrypt any signal they transmitProblems from day are Black screen with volume on boot up occasionally and have to turn off and back on and have a recording of the phone call where customer service admits the problemAlso after a channel scan is performed and all the channels are found, both TV's suddenly lose to channels and another scan has to be performed to get those channel back for a undetermined amount of time until they are gone again and you have to go back and delete all of the Standard Definition Chann

My husband and I purchased a Vizio television through *** (**) less than a year agoLast week the television screen began turning blackIt originated with a thin black line that over the coarse of three days became several black lines( varying in increasing size)On day three a black circle appeared at the bottom of said linesDaily the size of lines are getting bigger and at this point is almost become a solid black out on approximately 1/of the screenVizio is denying this as a manufacturing defectClaiming an outside trauma cause itThis is untrue and insulting

I recieved my tv months ago it's a E24-CVizio it's a 24in tv and I recieved it as a gift for christmas and I don't have a the reciept and I set it up 12/25/and they are informing me I'm incorrect and set it up 12/25/which they are telling me they have in their system and are not trying to give me warranty to have my unit replaced, so if it's showing that date in their system it can either be one out of the twoThe year was more than likely still set in and when I set it up I didn't realize that and corrected it later which seems more likely considering it christmas morning and you're spending time with family instead of paying attention to every little detail because you want to go back to enjoying the time you have off to get to know how their life is going and what's next in their life you don't want to just use a new gadget or device instead of cherishing family time that comes only twice throughout the year which is what makes it worth it, and the second o

I have twice been burnt by this company and made the mistake of forgiving the first offense
I bought a Vizio smart TV once before for $and after years the picture went out on it and I was told it was not a repairable issueI needed to replace the TV
I decided to buy another Vizio thinking this was just a freak incidentI spent $on a 55" smart TV years agoThe picture just went out on it and I contacted Vizio support and was offered another TV for $that I argued down to $
Buying a TV from Vizio is a scamThey last maybe years and you have to buy a new one
I gave them an opportunity to make it right and I felt taken advantage of insteadIt's very disappointing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Vizio technician from HD Repair had contacted me and wanted to come repair the unit I already stated at the very start that since I bought a brand new TV and the problem was already there when first out of the box, I want Vizio to replace it with a bug free brand new same model TV I do not want a repaired unit, nor a re-certified nor a refurbished unit On top of the previously reported problems, now, the TV is exhibiting intermittent, or sec"shuddering" on the picture at power up
Regards,
*** **

My VIZIO TV acts up Often, the screen freezes up when you turn it on It displays the VIZIO logo all fuzzy and the TV won’t fully turn on
Also, *** will sometimes load a movie to 25% and then stop I have to turn the TV off and back on to get it to work again
I called *** *** at VIZIO numerous times on the following dates below
-12/10/2:33PM
-12/9/12:06PM
-And other days and times
I called Jesse Dorn at VIZIO numerous times as well on the following days and times:
-12/16/4:58PM
-12/16/9:13AM
-12/15/5:13PM
None of these times have I reached either of these individuals at VIZIO
I’m not calling anymore VIZIO needs to replace the TV with a new TV of the same model number VIZIO can e-mail me to resolve

I purchased a (recertifed/refurbished) Vizio 42" soundbar on 2/17/from AmazonThe unit arrived the next day on 2/18/and said recertified on the side of the boxI tried to sthe unit and found that the bar and subwoofer would not pair - so I called Vizio tech support - Exxxxx attempted to get the unit working with my help over the phone - we could not get the unit working - then I was instructed to provide a receipt for proof of purchase - so I emailed the receiptWhen they received the receipt they sent me an email saying they received the receipt with instructions for me to call them - so I called and got Lxxxxxx on the phone - Lxxxxxx kept putting me on hold and thanking me for my patience - so I was bored with all the waiting and then plugged the bar and subwoofer back in to find it paired right away - So I was excited and when Lxxxxxx finally came back on the phone I told her it was working - but soon after getting off the phone it stopped pairing again - attempting for several hours to get it to work - I came to the conclusion that when you unplug both units from A/C power - it will pair for a few minutes upon plugging them in and turning them on - then lose pairing and will not pair again without unplugging them both from A/C power again - so I called Vizio again and Dxxx from Missouri answered the phone - Dxxx said that they would email a shipping label and to box up the complete unit for they would replace the whole thing with a NEW unit that would come with a day warranty - honestly I felt like maybe I hit the lottery - and told me to write down an SR number of SRxxxxxx - I then took the next hour to carefully repack and tape up the unit - so by lunch time the next day (Friday 2/19/16) I still hadn't received the email (shipping label) and was anxious to ship the unit off so that Vizio would receive it and then ship me a replacement - so I called Vizio again and got Bxxxxx from South Dakota on the phone - Bxxxxx wasn't as polite as previous Vizio employees - and told me that looking at my file there was absolutely no record of the phone call with Dxxxx - and the only information they had was the last they heard from me it was a working unit - she even got sarcastic with me when I told her that Dxxx had already told me to box up the entire unit for a new unit replacement because Bxxxx was now telling not to send everything back, just the defective parts - she copped an attitude and asked me - why would we send you a new unit when you bought a recertified one? and reiterating the fact that they had no record of the call with Dxxx, as if to accuse me of making up a story - so Bxxxx then instructed me to keep all the accessories such as the wiring and remote because they will only be replacing the main parts - so now I have to unpack the box again and re-tape it upBxxxx then said that the shipping label they would email could take up to business days to receiveBxxxx gave me a SR number of SRxxxxxx
I received the shipping label via email on Monday 2/22/Sent the package on Tuesday 2/23/Fed ex tracking said it was delivered Friday 2/26/at 9:30am local time in California
I waited all day for some response as to how they were going to jump into action and send me replacement parts, nothing, so I called Vizio customer Service Friday night, waited minutes on hold before Cxxxxxxx from South Dakota answered the phoneCxxxxxxx told me all the policies and procedures of their customer service and said everything takes from 1-days to get anything done at Vizio - while I'm being told the entire time they have best in class Support - Cxxxxxxx then told me that I bought a recertified unit (he went off my serial number) and not a refurbished unit - and then said the recertified unit comes with a day warranty instead of a day warranty a refurbished unit comes with, and then he emailed the day warranty information
So, on Monday February 29th, I receive an email from Vizio stating that in the next 1-days they will be shipping me my replacement
I am writing this on March 1st, because I received a call from Vizio, message from Rxxxxxx to call Vizio, so I called Vizio and honestly was just happy to hear that they were sending me my unit that I instantly forgot the woman's name on the phone
Then came the bomb - she told me that whole reason that they called me was to inform me that they shipped out c unit - I said ok - not having a clue what she meant by c unit - but for some reason she mentioned it again - and then I had to ask - what is a c unit? there are three levels - new - recertified and c/refurbished - she said that the unit I originally purchased had a c in the serial number and that I would receive the same c/refurbished unit with possible blemishes, and now I have to wait for 5-business days to receive my unitThe unit that I originally received was in perfect condition
I am years old and have never written a complaint to the Revdex.com in my life, and/or had to wait for such long periods for any customer service to do something about their defective productThis is terrible customer service, to make someone wait such long periods of time, to deal with each and every aspect of satisfying the customerThere's an old saying - just because you can justify your actions with words, doesn't mean you're doing the right thing - shame on you Vizio, for putting your lackadaisical procedures ahead of customer satisfaction
I dissassembled a complete full surround sound system to make room for what was supposed to be a remarkable sound barNow, after days with dealing with Vizio customer support, and could be at least another week before I receive this unit, I am left with a super sour taste of Vizio - which will most likely be my first and last Vizio product

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television in question
suffered a non-manufacturing defectCopies of pictures VIZIO received from the
customer are attached for your review. Non-manufacturing defects are not covered
under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. In the interest of providing customer satisfaction
VIZIO has tried to contact the customer several times to offer the customer
[a replacement VIZIO television at a discounted price to assist the customer]
VIZIO has been unable to reach the customer regarding this matter. This is
the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at ***. VIZIO has contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty by offering the customer [an on-site diagnostics.] however, the customer is unwilling to accept this offer and schedule a diagnostics. If the customer changes their mind and would like to accept our offer VIZIO requests that the customer contact VIZIO’s customer service department. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc