Vizio

Spoke twice to customer service about my television powering off randomlyThe last time I spoke to ***, a supervisorI informed him that my televison Serial # *** Model # ***-** purchased on and asked for consideration for an extension to my warranty since it was just over a yearI was told that no exception could be made and that I could go to ITI to get it fixedI contacted ITI and was told it is a minimum of $to just look at it

I purchased a Vizio TV at my local *** and it came with problems the ethernet port on the TV was not working so I called Vizio support for help and they told me they would set up for a new TV to be sent to me because it was within the first months of getting the TV it's considered Dead on Arrival so they set up or a TV to be sent to meThat was on March 14th and I have yet to receive the TV because the delivery date keeps getting rescheduled and rescheduled and rescheduled I have waited almost a month and now my TV that I have is getting worse one of the HDMI Port stopped working in the TV won't stay connected to the internet wirelessly now eitherThis is getting ridiculous and I am so done with Vizio after this if I knew all this was going to happen I would have just returned the TV to *** and purchased a different TVI have stayed in contact with Vizio through this whole thing and today April 6th I contacted them again because I got a call saying my delivery wa

DO NOT BUY THERE PRODUCTS ,,
THEY WILL BREAK WITHIN WARRANTY TIME FRAME AND THEY WILL DO NOTHING
TO HELP EXCEPT KEEP YOUR MONEY AND GIVE YOU THE RUN AROUND !!!

I HAD BOUGHT A T.V IN JULY OF AND WITHIN THE FIRST MONTH THE T.V HAD BACKLIGHT ISUESTHEY CAME PUT AND REPLACED IT WITH A "REFURBISHED" T.V WICH ALREADY MADE ME UPSET AND THEN WITH IN SIX MONTHS THAT ONE BROKE WITH THE SAME ISSUESI HAD IT REPLACED AGAIN AS I WAS TOLD I COULD NOT GET MY MONEY BACK UNTIL IT WAS REPLACED TIMESNOW HERE I AM NOT EVEN A YEAR LATER WITHTHE SAME ISSUE.I CALLED VIZIO AND THEY HAD NO RECORD OF REPLACING MY TV THE LAST TWO TIMES AND STATED I WAS OUT OF WARRINTY SO OH WELLI ASKED FOR A MANAGER AND WAS DENIED THAT,I ASKED HER TO TELL ME WHEN IT WAS REPLACE THE FIRST TIME AND ALL SHE KEPT DOING WAS PUTTING ME ON HOLD.MORALE OF THE STORY IS THEY DID NOT HELP ME AND MADE NO EFFORT TO HELP ME.NOW I AM DEALING WITH THE WARRANTY FROM THNE STORE I HAD BOUGHT IT FROM AND ITS A BIGGER PROBLEM THAN VIZIO.I SENT IT OUT TO GET FIXED AND IT CAME BACK BROKEN AND THEY ARE OFFERING ME REPLACEMENT T.VS AT HALF THE PRICE MINE WAS.NO WAY!!VIZIO HAS LOST A CUSTOMER IN ME AND I WILL BE TELLING EVERYONE HOW BAD THEY ARE

I ordered the "VIZIO SmartCast™ P-Series™ 75” Class Ultra HD HDR Home Theater Display " on November25th After much delay a TV was delivered to my house As part of the delivery the delivery guys were to setup the TV When they opened the box they noticed that the TV was cracked I called Visio multiple times and nobody could tell me when the TV would come They did say they refused to expedite the delivery and also refused on providing any discount for my trouble
When the second TV come today (January 7th, 2017) the TV sent this time was also cracked The delivery guys blamed the packaging Of course they took the 2nd cracked TV that was delivered from my house with them Again I called VIzio and they would only say that someone would get back to me in to business days They again said they would not expedite the delivery of a 3rd TV and they also would not provide any discount for my trouble
To make all of this worse, they used a different order number for th

I purchased a inch Smart TV from Walmart in KYThis unit had been used as a display unitThe picture went out on the unit the other day and after contacting Vizio customer service they told me the unit was no longer under warrantyMy warranty period began the day I purchased the TV, not WalmartI completed the product registration with in days of the purchase, did everything I was suppose to do , yet the best Vizio would do was offer to sell me another (of their great products) at a discountI am also disappointed that after searching for information about this same issue, Vizio had even gone so far as to acknowledge the problem and had replaced tvs (with refurbished ones)I am the exception not the rule in this case because even though the tv is 1/years old I have not owned it more than the years the warranty coversMy recommendation is DO NOT SPEND YOUR MONEY ON VIZIO!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** We have received a recertified tv

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.VIZIO has been unable to reach the customer regarding this matterPlease be advised that VIZIO has previously determined that the VIZIO television in question in this complaint has been out of warranty by approximately months. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has previously offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I am writing to let the consumers know about how terrible the VIzio product is I purchased inch HDTV years ago months later the picture became very pixelated and unwatchable I contacted the corporate office and they sent me a refurbished TV to replace the broken TV that I purchased months earlier I came home today months later and turned on the replacement they sent me to colorful lines running vertically down the right side of the TV screen along with black lines running horizontally across the middle of the screen Also, the bottom left side of the screen is pixelated I called to ask if they are going to replace the piece of *** they sent me and since I am out of warranty, they said that they can give me a discount to another piece of *** I will never buy another Vizio and I will certainly tell everyone to stay away from this product I would gladly send pictures of the screen if anyone was interested before I throw it away Please don't waste your money buying Vizio and spend a couple extra bucks to buy a more reputable product that lasts longer than year

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO
takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO
television in question suffered a non-manufacturing defectIn the interest of
providing customer satisfaction VIZIO has offered the customer a replacement
VIZIO television at a discounted priceVIZIO has contacted the customer with
the offer and the customer will contact VIZIO back if they choose to accept the
offer.At VIZIO, the quality of our products is very important to usWe
rely on and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistanceSincerely, VIZIO

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information:
(1) Proof of purchase or receipt for the VIZIO Product
(2) Pictures of the purported issue with the VIZIO Product
(3) The customer’s name and phone number that was used when the customer initially contacted VIZIO
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I can't afford another inch vizio tv and the cost of the replacement tv is basically the same as just buying one at the store and refusing to do monthly payments cause not everyone has 1000s of dollars to be buying a new tv and forking out that cash all at onceHowever Vizio doesn't care about their customers satisfaction and have lost another customer due to lack of customer serviceNow I know why Aarons stopped carrying Vizio products cause Aarons is protecting their customers from wasting 1000s on defective tvs and products made by vizioVizio doesn't stand behind their products and are only worried about lining their pocketsI'm wanting a check or a replacement tv for freeUntil then I will continue to write to Revdex.com cause I'm not satisfied with the resolution.
Regards,
*** ***

I too purchased a very expensive inch TV from Visio I had the TV for about mos when I had to have it replaced because a black spot showed up (also common issue) Now I have the issue with the line going across the screen and when you call they are so rude! But I have read the complaints on this site as well as others and this issues is so common that the company should really do something These TV are poor quality I have learned my lesson and SAMSUNG will continue to get my business I take every opportunity to this I make sure I share this experience and refer them to read the reviews

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business has claimed they "contacted this customer and has handled this complaint under the terms of VIZIO’s warranty". In fact they have promised to reimburse me for a TV I had to purchase on my ownInitially, Vizio sent a repair company (HD Repair) to fix a covered TV, and that company caused damage, then HD Repair's representatives lied about it and would not accept responsibilityFurthermore, Vizio's representatives accused me of misrepresenting facts, and the only reason they later believed my side of the story, was because I provided proof that the company at fault (HD Repair), was in fact not being truthful.Vizio has also stated "Accordingly, VIZIO considers this matter closed.", when to date, I have only received a check in the amount of half the amount owed to me for the new TV I purchased, which was paid by HD RepairVizio's representatives have claimed that it takes them two weeks to process a check, so I am still waiting on the half they have promised
Regards,
*** ***

My VIZIO ESeries Class Diag LED 1080p 120Hz Smart HDTV
MODEL: E500I-BStopped working out of nowhereI called VizioThey tried to do a reset a few times (after calling times and holding for an hour per call (calls)
Because it wasn't a problem they had encountered, they said there was nothing they could do except give me a number to tryThe number was an instant generic voicemail that never called me back
The TV does not connect to the internetThe button on the back of the TV only works to turn the TV offThe remote ONLY works to turn the TV onOnce the TV is on, no other buttons workI can't access the menu, the settings, nor turn off the tvThe TV has to be turned off from the button on the back or unplugged

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported to the Revdex.com very
seriously
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty. VIZIO has contacted this
customer and has handled this complaint under the terms of VIZIO’s warranty.
Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response given by Vizio is not accurateThe attached warranty (attached to your email to me) is titled TV Warranty The product which failed is a sound barThe product was purchased in CaliforniaGuam is not outside the United States It is a United States territoryNowhere in the warranty policy does it state that the warranty is invalidated by taking the product 'outside the United States.'Failure to honor the warranty is a violation of the Magnuson-Moss federal warranty act
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** I accepted because they offered me a discount of $on a Vizio new tv model or same model and they also offered me free shipping

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’swarranty can be viewed online at http://www.vizio.com/warranty. VIZIO would like to extend an offer on a discounted TV to the customerVIZIO has been unable to reach the customer regarding this matter.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has attempted to
contact the end user in regards to their Revdex.com complaint on three separate occasions, and has been unsuccessful in having a discussion with the end userWe have left direct contact information for upper managementAs well as sent emails with our contact information to discuss the issue should the end user so wish to speak with us on this matter The end user had previously contacted VIZIO and provided pictures of the product in questionIt is based off of these pictures that VIZIO determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price in our previous discussions. This is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc