Vizio

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has
determined that the VIZIO television in question in this complaint has been out of warranty by approximately yearA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement stand free of charge]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear
Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review
of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty.
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO
has contacted this customer and has handled this complaint under the terms of
VIZIO’s warranty. Accordingly, VIZIO
considers this matter closed.At
VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance. Sincerely, VIZIO, Inc

Buyer beware VizioI have owned many LCD/LED TVs over the years; from *** to ***I have NEVER had issues with any of them until I purchased a Visio 70inch Model E
I purchased this TV on Black Friday from *** for what I thought was an amazing deal at the timeSince then I've had nothing but problemsThe first TV simply died and had to be replacedMy replacement TV has developed a LAGRE amount of white pixels less than a year later and Vizio is refusing to fix the issue, instead offering me a discount to buy another Vizio
Learning from my experiences with Vizio I would never purchase another Vizio product nor could I ever recommend it in good consciousnessI work in IT and have a deep knowledge of electronicsI follow tech and gadget blogs religiouslyI understand that issues occur but the frequency by which they've occurred with Vizio and their treatment of the issue is unacceptableUnfortunately this has been an expensive lesson learned: Never purchase another Vizio product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I was told a refund request was put in, then vizio tried to ask me if it was my hdmi wiresIm assuming this means no refund will happenI offered to give them back there televison tooThus I am not satisfied with the buisness response.
Regards,
*** ***

We contacted Vizio support on 1/18/in regards to the Vizio Smart TV model #055-C1, the problem that it has was that the TV would make cracking sounds on the screen, and the screen would have multiple lines, the tv screen continues to crack while we watch and turns off suddenly and wont turn on anymoreThe second problem that it is having is with the HDMI ports that don’t allow 4k HD since I have purchased it, you are selling a product that does not support 4k HD, I believe that you are misleading your customersWe have photos of the tv if necessary, I can send them electronically when this complaint has been received.TRANSLATED BY Revdex.com EMPLOYEE

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist the customerThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I purchased a 60" Vizio TV and it has a manufacturing flaw that they do not want to fix The T.VModel number is D60N-E When the T.Vis receiving over the air broadcasting the sound does not come in on some channels and sometimes the spoken language is Spanish Please search for this model number at Walmart.com and look at other user comments concerning the no sound on certain channel issues, there are many complaints similiar to mine I've called Vizio customer support at 1(855) 833-and spoken to separate customer service individuals escalating it each time and each level says its not a Vizio issue I have other T.V.s in my house and I do not have this issue with any of them My VIZIO case number is:This was a black friday T.Vand I would like the T.Vto be fixed or a replacement of similar value $ Can you please help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
hi, they come out to repair my tv,put they put a motherboard in it for a in tv not a in like I have and what was in it before they came out.it shows a different model number and serial number it shows in stats in the tv info.and it says dtv not hdtv.they tell me the parts are interchangeable,but why not put the right part in for a in tv.the guy that came out to fix our tv told us his next job would be easier it was a in tv,so I think he put there part in our tv and ours in there tv.I contacted vizio to let them know they tell me there is nothing they can do.I told them if they sent the guy back out to put the in part in I would be very happy.I did not pay for a tv that shows tv stats.it had the right stats before they came out so it should have the same stats now.they make a motherboard for that tv with the right statsif you want to call my number is *** thanks *** ***

I first want to start off by saying that I have been a Vizio customer for about yearsI have had Vizio TVs since thenI had an issue with one of the TVs going black and this was happening RIGHT after I purchased itI requested service but apparently the issue was intermittent so I was told there was nothing wrong with it It happened again and again I was not offered a replacement nor serviceSo I just dealt with itIt would cut off here and there but come right back onFast forward after the warranty expired, the issue got even worse to the point that it was going black for days at a time Now, I spoke to customer service again, and was told now at this point there is nothing that can be done and it cannot be repaired and they will not replace it since it was over warrantyI was very disappointed being that I had requested service in the past and nothing was doneNow I go to searching on google and apparently this is a known issue with my Vizio model: E550i-BI ended f

I purchased a 50” in smart tv approximately years ago because of all yhe installed apps and ability to access the internetNow most apps are no longer available or supported by “older models”Instead of Vizio offering a resolution instead they are advising customers to purchase Roku, fire stick or Apple TvWe have already paid lots of money for this TV and now they want us to pay more money for something to add to their product when this is what their product was supposed to do initiallyI feel that Vizio should atleast offer resolution such as an opportunity to trade up, create updates or provide a gift card towards a Roku, fire stick, etc

I purchased a 58" Vizio 4K TV from Best Buy September I did not purchase the extended warranty, I have previously purchased Samsung TV's that are well over years old and are still working fine with no issues In June I turned on the TV and there were vertical moving lines of different colors and the background was a rainbow of colors and lines that made viewing any of the picture impossible I unplugged all of the wires, did a reset, and tried various sources with no improvement I called Vizio and they confirmed my warranty was out, they told me to call their service center I called the center and explained the issue and they told me that the entire screen would need to be replaced, they agreed that it was a malfunction and not damaged as the lines and colors are constantly moving around, not in one place as you would get from damage They told me that the cost would exceed the value of the TV and I should just replace the TV I called Vizio back and told them th

Hello,
My name is Andrea *** and I am writing this complaint against VIZIO products I purchased a television for my son in April and per Walmart the television is still under a 1-year manufactured warranty My son is currently in school at Montana State University were the television was purchased, he is currently recovering from a labrum tear is his arm from an accident playing sports While moving the television he made a mistake and press the bottom of the television and a crack appeared and cause the television to completely stop working I contacted VIZIO on August 25, and was transferred from manager to manager with no results I finally got thru to a supervisor in technical support name Jesse, he stated that the television was not repairable and that the only thing they could do was sell me a television exactly like what I purchased but an upgrade for $which would also have all the features as the previous tv being a Ultra 4K Smart TV, he gave me a call ba

Our 65" TV that is year old stopped working weeks agoWe have a year warrantyWe call Vizio, they sent out a tech that said it was not repairableVizio said they will send us a "like new" TVThey don't even replace your defective TV with a new TVI've been without a TV for weeks, I call every few days to find out the status of our TV delivery and they keep saying they have "no tracking information, call back in a couple days" Tonight I called and talked to a supervisor named Bryson, he still had no information for me, told me to wait another week!! weeks!!! Terrible, terrible customer serviceI told him how upset I am, he said "can I help you with anything else?" Ughhhh!!!! I WILL NEVER BUY ANOTHER VIZIO EVER!! They should be ashamed of their customer service but I don't think they care enough to be ashamed

I purchased a Vizio television months ago and now there are lines going through the middle of the screenI am still within the year manufacturer warrantyI reached out to Vizio warranty and followed all of their directions only for them to say they won't repair or replace my item because they think there was damage that occurredThere was NO damage caused by us whatsoeverI told them that and sent pictures proving that there was no physical damage and they refused to repair or replace it.This tells me that the television was defective to begin with or built very poorlyI am dumfounded due to the fact that I've only had it for months and paid around $for it

A bottle of Osiyo TV from Walmart at that time the amount was $plus taxes when I first purchased the TV I noticed a white line at the top I called *** in the man that I spoke with told me you could just be that channel it's on the channel and it went away although it has appeared multiple times ThereafterThe tv was also cutting off by itself! I asked Walmart if the tv had been used they answered no even though the box was retapedAfter trouble shooting with Vizio several times to no avail I gave upWalmart wouldn't take the tv back because I lost my recieptBut I obviously have a manufacturer problem and Vizio has been careless RUDE and unresponsive! I have 70" in my home and I will NEVER BUY another Vizio! Customer service sucked and they basically told me I don't matter! During tech support the man didn't tell me to turn off the circuit causing the tv to shock me pretty badHe laughed like it was funny and continued his instructions SAD COMPANY

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately yearA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer a repair at no additional costThis is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did receive a phone call from Vizio to begin a warranty exchange of the television, but the issue with the soundbar is not yet resolvedVizio said it would take up to business days for the replacement television to arriveThere was also some confusion from Vizio with regards to the warranty on the soundbarI know that the soundbar was under warranty when I first reported the issue to Vizio, but now they were saying that it was a computer errorThe item was purchased at Costco, and I provided Vizio with this information when I first contacted them about the issue in late AprilVizio has attempted to repair and replace the TV, but so far they have not serviced the soundbarThe representative from Vizio did say they would look into exchanging it with a slightly different model, but so far that has not been arranged.
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyUnfortunately, the customer has declined to respond to
our numerous phone calls and e-mailsAs we have been unable to discuss the matter with the customer directly we have been unable to offer any resolution. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO
takes any complaint reported
to the Revdex.com very seriously
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled
this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc