Vizio

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist the customerThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

We contacted Vizio support on 1/18/in regards to the Vizio Smart TV model #055-C1, the problem that it has was that the TV would make cracking sounds on the screen, and the screen would have multiple lines, the tv screen continues to crack while we watch and turns off suddenly and wont turn on anymoreThe second problem that it is having is with the HDMI ports that don’t allow 4k HD since I have purchased it, you are selling a product that does not support 4k HD, I believe that you are misleading your customersWe have photos of the tv if necessary, I can send them electronically when this complaint has been received.TRANSLATED BY Revdex.com EMPLOYEE

My VIZIO TV acts up Often, the screen freezes up when you turn it on It displays the VIZIO logo all fuzzy and the TV won’t fully turn on
Also, *** will sometimes load a movie to 25% and then stop I have to turn the TV off and back on to get it to work again
I called *** *** at VIZIO numerous times on the following dates below
-12/10/2:33PM
-12/9/12:06PM
-And other days and times
I called Jesse Dorn at VIZIO numerous times as well on the following days and times:
-12/16/4:58PM
-12/16/9:13AM
-12/15/5:13PM
None of these times have I reached either of these individuals at VIZIO
I’m not calling anymore VIZIO needs to replace the TV with a new TV of the same model number VIZIO can e-mail me to resolve

I purchased a 50” in smart tv approximately years ago because of all yhe installed apps and ability to access the internetNow most apps are no longer available or supported by “older models”Instead of Vizio offering a resolution instead they are advising customers to purchase Roku, fire stick or Apple TvWe have already paid lots of money for this TV and now they want us to pay more money for something to add to their product when this is what their product was supposed to do initiallyI feel that Vizio should atleast offer resolution such as an opportunity to trade up, create updates or provide a gift card towards a Roku, fire stick, etc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at ***. VIZIO has contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty by offering the customer [an on-site diagnostics.] however, the customer is unwilling to accept this offer and schedule a diagnostics. If the customer changes their mind and would like to accept our offer VIZIO requests that the customer contact VIZIO’s customer service department. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance. Sincerely,VIZIO, Inc

I purchased a (recertifed/refurbished) Vizio 42" soundbar on 2/17/from AmazonThe unit arrived the next day on 2/18/and said recertified on the side of the boxI tried to sthe unit and found that the bar and subwoofer would not pair - so I called Vizio tech support - Exxxxx attempted to get the unit working with my help over the phone - we could not get the unit working - then I was instructed to provide a receipt for proof of purchase - so I emailed the receiptWhen they received the receipt they sent me an email saying they received the receipt with instructions for me to call them - so I called and got Lxxxxxx on the phone - Lxxxxxx kept putting me on hold and thanking me for my patience - so I was bored with all the waiting and then plugged the bar and subwoofer back in to find it paired right away - So I was excited and when Lxxxxxx finally came back on the phone I told her it was working - but soon after getting off the phone it stopped pairing again - attempting for several hours to get it to work - I came to the conclusion that when you unplug both units from A/C power - it will pair for a few minutes upon plugging them in and turning them on - then lose pairing and will not pair again without unplugging them both from A/C power again - so I called Vizio again and Dxxx from Missouri answered the phone - Dxxx said that they would email a shipping label and to box up the complete unit for they would replace the whole thing with a NEW unit that would come with a day warranty - honestly I felt like maybe I hit the lottery - and told me to write down an SR number of SRxxxxxx - I then took the next hour to carefully repack and tape up the unit - so by lunch time the next day (Friday 2/19/16) I still hadn't received the email (shipping label) and was anxious to ship the unit off so that Vizio would receive it and then ship me a replacement - so I called Vizio again and got Bxxxxx from South Dakota on the phone - Bxxxxx wasn't as polite as previous Vizio employees - and told me that looking at my file there was absolutely no record of the phone call with Dxxxx - and the only information they had was the last they heard from me it was a working unit - she even got sarcastic with me when I told her that Dxxx had already told me to box up the entire unit for a new unit replacement because Bxxxx was now telling not to send everything back, just the defective parts - she copped an attitude and asked me - why would we send you a new unit when you bought a recertified one? and reiterating the fact that they had no record of the call with Dxxx, as if to accuse me of making up a story - so Bxxxx then instructed me to keep all the accessories such as the wiring and remote because they will only be replacing the main parts - so now I have to unpack the box again and re-tape it upBxxxx then said that the shipping label they would email could take up to business days to receiveBxxxx gave me a SR number of SRxxxxxx
I received the shipping label via email on Monday 2/22/Sent the package on Tuesday 2/23/Fed ex tracking said it was delivered Friday 2/26/at 9:30am local time in California
I waited all day for some response as to how they were going to jump into action and send me replacement parts, nothing, so I called Vizio customer Service Friday night, waited minutes on hold before Cxxxxxxx from South Dakota answered the phoneCxxxxxxx told me all the policies and procedures of their customer service and said everything takes from 1-days to get anything done at Vizio - while I'm being told the entire time they have best in class Support - Cxxxxxxx then told me that I bought a recertified unit (he went off my serial number) and not a refurbished unit - and then said the recertified unit comes with a day warranty instead of a day warranty a refurbished unit comes with, and then he emailed the day warranty information
So, on Monday February 29th, I receive an email from Vizio stating that in the next 1-days they will be shipping me my replacement
I am writing this on March 1st, because I received a call from Vizio, message from Rxxxxxx to call Vizio, so I called Vizio and honestly was just happy to hear that they were sending me my unit that I instantly forgot the woman's name on the phone
Then came the bomb - she told me that whole reason that they called me was to inform me that they shipped out c unit - I said ok - not having a clue what she meant by c unit - but for some reason she mentioned it again - and then I had to ask - what is a c unit? there are three levels - new - recertified and c/refurbished - she said that the unit I originally purchased had a c in the serial number and that I would receive the same c/refurbished unit with possible blemishes, and now I have to wait for 5-business days to receive my unitThe unit that I originally received was in perfect condition
I am years old and have never written a complaint to the Revdex.com in my life, and/or had to wait for such long periods for any customer service to do something about their defective productThis is terrible customer service, to make someone wait such long periods of time, to deal with each and every aspect of satisfying the customerThere's an old saying - just because you can justify your actions with words, doesn't mean you're doing the right thing - shame on you Vizio, for putting your lackadaisical procedures ahead of customer satisfaction
I dissassembled a complete full surround sound system to make room for what was supposed to be a remarkable sound barNow, after days with dealing with Vizio customer support, and could be at least another week before I receive this unit, I am left with a super sour taste of Vizio - which will most likely be my first and last Vizio product

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has
determined that the VIZIO television in question in this complaint has been out of warranty by approximately yearA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyIn the interest of providing customer satisfaction VIZIO has offered the customer [a replacement stand free of charge]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always,
VIZIO takes any complaint reported
to the Revdex.com very seriously
Please be advised that VIZIO has determined that the VIZIO television in question
suffered a non-manufacturing defectCopies of pictures VIZIO received from the
customer are attached for your review. Non-manufacturing defects are not covered
under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. In the interest of providing customer satisfaction
VIZIO has tried to contact the customer several times to offer the customer
[a replacement VIZIO television at a discounted price to assist the customer]
VIZIO has been unable to reach the customer regarding this matter. This is
the only offer VIZIO is able to make at this time
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

I purchased a 58" Vizio 4K TV from Best Buy September I did not purchase the extended warranty, I have previously purchased Samsung TV's that are well over years old and are still working fine with no issues In June I turned on the TV and there were vertical moving lines of different colors and the background was a rainbow of colors and lines that made viewing any of the picture impossible I unplugged all of the wires, did a reset, and tried various sources with no improvement I called Vizio and they confirmed my warranty was out, they told me to call their service center I called the center and explained the issue and they told me that the entire screen would need to be replaced, they agreed that it was a malfunction and not damaged as the lines and colors are constantly moving around, not in one place as you would get from damage They told me that the cost would exceed the value of the TV and I should just replace the TV I called Vizio back and told them th

I purchased a Vizio television months ago and now there are lines going through the middle of the screenI am still within the year manufacturer warrantyI reached out to Vizio warranty and followed all of their directions only for them to say they won't repair or replace my item because they think there was damage that occurredThere was NO damage caused by us whatsoeverI told them that and sent pictures proving that there was no physical damage and they refused to repair or replace it.This tells me that the television was defective to begin with or built very poorlyI am dumfounded due to the fact that I've only had it for months and paid around $for it

I first want to start off by saying that I have been a Vizio customer for about yearsI have had Vizio TVs since thenI had an issue with one of the TVs going black and this was happening RIGHT after I purchased itI requested service but apparently the issue was intermittent so I was told there was nothing wrong with it It happened again and again I was not offered a replacement nor serviceSo I just dealt with itIt would cut off here and there but come right back onFast forward after the warranty expired, the issue got even worse to the point that it was going black for days at a time Now, I spoke to customer service again, and was told now at this point there is nothing that can be done and it cannot be repaired and they will not replace it since it was over warrantyI was very disappointed being that I had requested service in the past and nothing was doneNow I go to searching on google and apparently this is a known issue with my Vizio model: E550i-BI ended f

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Vizio technician from HD Repair had contacted me and wanted to come repair the unit I already stated at the very start that since I bought a brand new TV and the problem was already there when first out of the box, I want Vizio to replace it with a bug free brand new same model TV I do not want a repaired unit, nor a re-certified nor a refurbished unit On top of the previously reported problems, now, the TV is exhibiting intermittent, or sec"shuddering" on the picture at power up
Regards,
*** **

Our 65" TV that is year old stopped working weeks agoWe have a year warrantyWe call Vizio, they sent out a tech that said it was not repairableVizio said they will send us a "like new" TVThey don't even replace your defective TV with a new TVI've been without a TV for weeks, I call every few days to find out the status of our TV delivery and they keep saying they have "no tracking information, call back in a couple days" Tonight I called and talked to a supervisor named Bryson, he still had no information for me, told me to wait another week!! weeks!!! Terrible, terrible customer serviceI told him how upset I am, he said "can I help you with anything else?" Ughhhh!!!! I WILL NEVER BUY ANOTHER VIZIO EVER!! They should be ashamed of their customer service but I don't think they care enough to be ashamed

Buyer beware VizioI have owned many LCD/LED TVs over the years; from *** to ***I have NEVER had issues with any of them until I purchased a Visio 70inch Model E
I purchased this TV on Black Friday from *** for what I thought was an amazing deal at the timeSince then I've had nothing but problemsThe first TV simply died and had to be replacedMy replacement TV has developed a LAGRE amount of white pixels less than a year later and Vizio is refusing to fix the issue, instead offering me a discount to buy another Vizio
Learning from my experiences with Vizio I would never purchase another Vizio product nor could I ever recommend it in good consciousnessI work in IT and have a deep knowledge of electronicsI follow tech and gadget blogs religiouslyI understand that issues occur but the frequency by which they've occurred with Vizio and their treatment of the issue is unacceptableUnfortunately this has been an expensive lesson learned: Never purchase another Vizio product

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
Vizio immediately reached out to me in an attempt to resolve my problem I was informed that they had a 'fix' for the problem and sent the fix to my tv, via internet downlaod however, that did not fix the problem I was then informed that a technician would be sent to my house to address the problem.
A technician called me, scheduled a time to come out and did come out to address the problem After several test and seeing the problem himself, he determined that this brand new television needed a new motherboard After replacing the motherboard, they tested the television again and the problem appeared to be resolved on the channels I watched since they changed the motherboard...until today I notice the problem again on one channel (The Weather Channel) today I didn't notice it on any other channels so far The problem in determining if the problem is resolved is hard because it doesn't happen on all channels, every day It may occur on one channel today and all other channels are fine Then another day that channel would be ok but other channels would have the problem
Since I'm just seeing the problem again, I haven't had yet reached out to the repair company or Vizio to let them know the problem hasn't been resolved I will do so today
Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have sent them proof of purchase which they say will
take 3-weeks to check out receipt
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did receive a phone call from Vizio to begin a warranty exchange of the television, but the issue with the soundbar is not yet resolvedVizio said it would take up to business days for the replacement television to arriveThere was also some confusion from Vizio with regards to the warranty on the soundbarI know that the soundbar was under warranty when I first reported the issue to Vizio, but now they were saying that it was a computer errorThe item was purchased at Costco, and I provided Vizio with this information when I first contacted them about the issue in late AprilVizio has attempted to repair and replace the TV, but so far they have not serviced the soundbarThe representative from Vizio did say they would look into exchanging it with a slightly different model, but so far that has not been arranged.
Regards,
*** ***