Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have sent them proof of purchase which they say will
take 3-weeks to check out receipt
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyWe are still actively working internally and with the consumer to reach a resolution on this complaint. As of yet we have not completed our work on this caseAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO product in question in this complaint was sold by a non-authorized reseller, and as such does not carry a manufacturer’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO product at a discounted price. This is the only offer that VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.In the interest of providing customer satisfaction, a VIZIO customer service representative attempted to call Ms*** three timesWe were unable to reach the customerWe were able to confirm with ouraccounting department that Ms*** cashed her refund check on March 23rd, Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe relyon and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined
that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
Vizio immediately reached out to me in an attempt to resolve my problem I was informed that they had a 'fix' for the problem and sent the fix to my tv, via internet downlaod however, that did not fix the problem I was then informed that a technician would be sent to my house to address the problem.
A technician called me, scheduled a time to come out and did come out to address the problem After several test and seeing the problem himself, he determined that this brand new television needed a new motherboard After replacing the motherboard, they tested the television again and the problem appeared to be resolved on the channels I watched since they changed the motherboard...until today I notice the problem again on one channel (The Weather Channel) today I didn't notice it on any other channels so far The problem in determining if the problem is resolved is hard because it doesn't happen on all channels, every day It may occur on one channel today and all other channels are fine Then another day that channel would be ok but other channels would have the problem
Since I'm just seeing the problem again, I haven't had yet reached out to the repair company or Vizio to let them know the problem hasn't been resolved I will do so today
Thank you
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I was called by Vizio and offered a new TV for $shipping and allIf they told you that they offered to replace the defective part, then they have liedOne more thing about Vizio & inch is in they had to recall 245,TV's because of a stand that can fall and lead to the TV tipping overI want a new TV and damages on my $plus tv stand

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I sent pictures and proof of purchase for the product, and was informed by Vizio that my problem was not economically feasible to repairI was offered a discount on a replacement product, which is simply not good enoughI have already paid almost $on a faulty product from this company and refuse to spend another dime more on anything manufactured by VizioA company that prides itself on it's claim of a low failure rate that refuses to replace a product when it does fail is not one I would continue to do business withDoing the right thing by standing by their products and accepting responsibility when they perform below standard used to be the norm for corporations in the pastNow, the bottom line is more important than their customers and even their own reputationI can ill afford to purchase another television even at a discount, while covering this cost would cause no fiscal harm to VizioMy duty as a consumer is to make sure that other consumers are fully informed
before making a purchase of a product that is poorly manufacturedI will ensure that everyone I know personally and follow through social media become aware of my experience with this company and it's products
Regards,
*** ***

I purchased a Vizio in television from Sams club.The model # is ***.I had to return the set days after purchase as the television just went completly black,no picture at all.Sams club exchaged it for a new one.The television is just over yrs and now this one has done the same thing.I called Vizio to report this issue.I informed the operator ""***" about this issue and what had happened to the first one and Asked Mr*** if this brand and/or model was not a good one.In response to this information that I reported,Mr*** replied"Can I help you with something ma'am",as if he had no interest in the slightest of what I had just said.I informed him then that I went on the Vizio website and tried the trouble shooting options they suggested but that nothing worked.He told me there was nothing he could do but give me the phone number to the place they use so that I could pay to get it fixed.He gave me the number of a place called ITI REPAIR.I called them and were told t

I bought a VIZIO 60” E60-Esmart TV in march of The TV worked very well until the first part of June of and one day I turned it on and half of the screen was white and the other half was partially white with lines running through it for no reasonI knew it was past my one year warranty but I though a $TV should last a longer than a year and months So I called VIZIO and they said since I was out of my warranty they would not stand behind their product I started sharing my experience with VIZIO on the social media and they responded to me that they would sell me the same TV at a discount of $but they still would not make it right with my broken TV I told them if I was going to spend anymore money it wasn't going to be on a VIZIO brand I researched this issue and there has been many other people with this issue I do not recommend anyone to buy this brand name Look towards *** and *** flat screen TVs

We purchased a Vizio D50-EtelevisionWhen looking at this tv on their website they show that it has the ability to have the *** prime as an appHere is a link https://www.vizio.com*** When trying to find it, after hours and phone calls with Vizio tech support, I was informed that it is not available and can not be addedI find this absolutely ridiculous and misleadingI currently have Vizio TV's that have this appWhen purchasing this last tv, having the ability to watch *** prime was the basis for buying this tV I feel that during this holiday season, there will be many people purchasing this tv as presents, thinking that this App (one of the largest streaming companies) is available based on Vizio's advertisements It is flat out misleading and taken advantage of us

We purchased our Vizio 4k Ultra on 11/21/However this past week we came home and turned it on and to no avail no video was visible but sound was presentThere are nothing but lines that are showing , it flickers in and out then went all the way blackWhen I called Vizio they told me that it was not covered in warranty and if they paid to send someone out then it would be the cost of a brand new televisionThey immediately hung up and did not respond anymore after thatMind you this wasn't the first time we had this problem with the same device, when we called trouble shooting about the screen they told us to do a hard reset by pressing and holding power button, this no longer solves the problem now

THE WORST TELEVISIONS ON THE MARKETCheap plastic, poor visual quality ( I have the 65" Model E65-E0)It doesn't come with a real remoteThey force you to use all of the smartphone apps for this TV which, by the way, NEVER WORK RIGHTNot only that, the remote they give you is cheap plastic at bestThat broke within a month of VERY gentle useThen they sent us a more "advanced" remote that broke even soonerJust got off the phone with customer service who refused to do anythingTake it from someone who has GOOD TV's from ***If you want a solid, high-quality, great pictureTV......DO NOT BUY VIZIOBUY SAMSUNG INSTEADITS WORTH EVERY PENNY, WHEREAS VIZIO IS NOT

Revdex.com:
I have spoken with Josh, Executive Resolution Team Manager for Vizio, in reference to complaint ID ***He has agreed to send me a pro-rated refund of $for the damage caused to my blu ray player by the Vizio updateI should receive the refund within the next two to three weeks
Provided the refund is received, this resolution is satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. The customers TV is registered with VIZIO and the customer was emailed their case number to the email address provided in this complaintThe customers phone number is also linked to their case numberAccordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes
any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Proof of purchase or receipt for the VIZIO Product (2) Pictures of the purported issue with the VIZIO Product (3) The customer’s name and phone number that was used when the customer initially contacted VIZIOAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO
takes any complaint reported to the Revdex.com very
seriously
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled
this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Proof of purchase or receipt for the VIZIO Product and Serial number of the unit (2) Pictures of the purported issue with the VIZIO Product (3) The customer’s name and phone number that was used when the customer initially contacted VIZIOAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc