Vizio

On 6/23/I ordered a soundbar(SB3630-E6) on www.vizio.com; The shipping charge of $did not appear until after I placed the orderVizio already had my address, so there was no reason not to list the shipping charges before the option to click on “Place Order”I tried to cancel the order immediately after placing it, but there was no option on Vizio’s website when I logged into my accountI then called Vizio right away on 6/23/18(***-***-***) to cancel the order of the soundbarThe customer representative(Roland) said that the order did not appear in his system yet and thus he could not cancel it at that timeHe put in a note(case #: ***) that I called to cancel and said that someone would get back to me by phone within 24-hoursNo one got back to me and I called back on 6/25/and spoke with another customer representative (Venus)She said that she did see my order in the system and created a service req

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. The customers TV is registered with VIZIO and the customer was emailed their case number to the email address provided in this complaintThe customers phone number is also linked to their case numberAccordingly, VIZIO considers this matter closedAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes
any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information: (1) Proof of purchase or receipt for the VIZIO Product (2) Pictures of the purported issue with the VIZIO Product (3) The customer’s name and phone number that was used when the customer initially contacted VIZIOAgain, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The tech rep that I spoke with on the phone stated "the problem can be caused by dust getting between the screens and causing the inner screen to crack, the glass is quite fragile and it doesn't take much pressure to crack it"That I feel would be a manufacturing defect and therefore should be covered by the warrantyThe Executive Resolutions rep stated "the tech should have never told you that, I will review the call and speak to the tech about it"She did offer a discount on a new tv, I refused it because I have a new tv that has a defect and is still under warrantyI just want mine fixed or replaced.there is no mention in the warranty or used manual about how to avoid getting dust inside the unitI have seen where other owners have had the same issue, and based on the reaction from the Executive Resolutions rep, I have to assume the manufacturer knows it is an issue and they also know the average consumer doesn't have the ability to prove it,so they refuse to honor the warranty
Regards,
*** ***

We recently purchased a brand new VIZIO 4k TV from a local *** *** locationTV sat unopened for days before being unboxed at which point we learned the TV has a crack in the screenAttempted to return the TV to *** *** but were told they could not exchange a damaged TV and that we would need to have it refunded/replaced by VIZIO directly
Contacted VIZIO customer support and was told in no uncertain terms that VIZIO would not be repairing, refunding or replacing the damaged setI protested the decision and requested escalation to managementManagement called me back promptly but was short and clear; no relief would be provided and we were simply out $with no recourse

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”)notice regarding complaint number ***As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the
VIZIO television in questionsuffered a non-manufacturing defectNon-manufacturing defects are not coveredunder VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information andassistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have received a phone call but nothing is resolvedThe tv I have has developed a new issue with the wifiI have been told I will receive a new television but that has yet to be receivedOnce this is received and works properly I will consider the matter resolvedUntil then I still have a television that doesn't function properly
Regards,
*** *** ***

I purchased a Vizio 4K TV (M50-C1) in Costco last January, Last week, the TV screen died on me so I contacted Costco but informed me since the 90-day replacement policy have elapsed, they can only forward me to Vizio for support Vizio technical support tried troubleshooting the issue and have decided the TV will need to be replaced Vizio issued me a case# and informed me that someone from their depot department would contact me to arrange time to replace the TV at home
Here lies the problem: The TV I purchased is an M50-Cbut because Vizio no longer have the model available, they can only replace it with the "closest" specs they can match it with, which is an D50u-D
I have done my research and found huge difference between both TVs
1) The material alone (bezel) is thicker and looks plastic
2) The contrast ratio and colors is significantly lesser on the replacement TV (D50u-D1) vsmy TV (M50-C1) that is dead
a) See links below for details:

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
/>
notification regarding Revdex.com complaint number ***. VIZIO takes any
complaint reported to the Revdex.com very seriously
In the interest of providing customer satisfaction VIZIO has contacted the
complainant in an effort to resolve this issueA representative from VIZIO
spoke with the complainant over the phone, and is working with the complainant
to resolve this issue
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance

Buyer beware VizioI have owned many LCD/LED TVs over the years; from *** to ***I have NEVER had issues with any of them until I purchased a Visio 70inch Model E
I purchased this TV on Black Friday from *** for what I thought was an amazing deal at the timeSince then I've had nothing but problemsThe first TV simply died and had to be replacedMy replacement TV has developed a LAGRE amount of white pixels less than a year later and Vizio is refusing to fix the issue, instead offering me a discount to buy another Vizio
Learning from my experiences with Vizio I would never purchase another Vizio product nor could I ever recommend it in good consciousnessI work in IT and have a deep knowledge of electronicsI follow tech and gadget blogs religiouslyI understand that issues occur but the frequency by which they've occurred with Vizio and their treatment of the issue is unacceptableUnfortunately this has been an expensive lesson learned: Never purchase another Vizio product

My Vizio 70E series is years oldThe back light went out causing half the screen to go outIt is not watchableI contacted the manufacturer with no resolutionThey minimized the problem and offered a smaller TV at almost the price of a new unitI would like them to replace my inch TV with a inch TV I researched online and discovered this is a common known problem

I bought this in vizio and moAfter buying tv there started to get very small black spot at bottom of screen I called vizio they admitted theres a issue with this but id need original receipt couldnt find and the store doent keep records that longSo I just accepted I lost just recently the spot has gotten large and now I started look on Internet for help to maybe fix it myself what I found was many site with many complimentsIm going to link at least one site that shows a tv just like the damage on mineI would send a picture if I couldThis is a US tv company I only buy vizio because of this and I can not get my tv repaired when I am loyal to US product

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO
takes any complaint reported to the Revdex.com very
seriously
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled
this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had the television repaired locally for a fraction of the cost offered initially Please end our correspondence with Vizio
Thank you for your effort on my behalf
Regards,
*** ***

days after the delivery date of a *** the backlights on the TV stopped workingI have called *** support times at this point trying to get a resolution, this has been going on for seven daysTwo days in I was told that they could approve a refund and that I would need to return the TV and would be contacted within days on pick up informationNow trying to get information from them I keep getting told different information each time I callThey have told me that the refund is ready to go, but the story keeps changing on who is coming to pick up the TV, when they're coming, when they'll be calling me to schedule it, and just recently I was told that sometimes customers are responsible to send in their productsI don't have any shipping information if that's the caseI'm supposed to call back tomorrow morning to find out what's going on with thatI only called so late tonight because I was told by two agents yesterday that someone would call me todayI then called at

Revdex.com:
I have spoken with Josh, Executive Resolution Team Manager for Vizio, in reference to complaint ID ***He has agreed to send me a pro-rated refund of $for the damage caused to my blu ray player by the Vizio updateI should receive the refund within the next two to three weeks
Provided the refund is received, this resolution is satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I purchased a 60" TV Model E60-CI started to notice the left side of the screen starting to Dim about months agoNow the left side of the screen is dim and almost unwatchableI called support and they said that they will not do anything because it was outside of warrantyI went online ( VIZHDTV.COM ) and looked on the forumI see that there are hundreds of complaints about the same model with the same problemThe back lighting is defective and VIZIO knows it and will do nothing about thisI saved up to buy this TV and cant afford to buy a new TV every 1-yearsplease help meThis is not fair for Vizio to sell products that they know will not last more that 1-years so you will have to buy another oneI am sure you have heard about this problem and I hope that someone will take this company to court and make them change their business practices
I also looked on line and they have several websites on how to fix this issueI spoke to a parts company and they are say

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As of this date, this television still hasn't been repaired
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the VIZIO television in question in this complaint is out of warrantyAs such, we are not able to offer warranty service A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted priceThis is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc