Vizio

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO
television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review Non-manufacturing defects are not covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed online at *** In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price and was accepted This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at *** for information and assistance Sincerely,VIZIO, Inc

A television I purchased within the warranty parameters is defective and I would like a new television as a replacement The only resolution being offered is a refurbished television without any extension of the warranty

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyWe have been unsuccessful in reaching the customer directly, however our records do confirm that warranty service was completed successfully, and that VIZIO has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I did speak with a Vizio representative who indicated they would talk with their second party provider as part of their contracted review process They (Vizio) believe that my complaint was handled under their warranty and I believe their warranty is part of the problem While they will review with their second party provider, it doesn't change anything about the time I was without the use of the product nor the frustration I had to deal with in trying to get the product fixed No compensation was offered by Vizio for that No promise that this would not happen again, only that I could call their supervisor directly if I had anymore problems Based on my experience with their warranty, I will not purchase a Visio product in the future nor would I recommend such to anyone
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

purchased a Vizio flat screen 43' TV 2-15-TV was stored in shipping box till 07-19-Open and connected tv and powered on, tv shows internal problem (cracked internal screen)Wal-mart advises they will exchange after months advises Vizio has one (1) year exchange warranty for defective appliancesVisio now advises cannot honor warranty as purchase was with Wal-Mart ?? I've contacted Vizio times and Wal-Mart timesOne passes me back to the other with each callThis is my 6th Vizio purchase in years, Please advise as I am the new piñata

I purchased a Vizio 75” M75-c4K HD LED Smart TV on 03/06/I bought this TV from Sam’s ClubNow at the Mar I started to experience problems with the TVOnce the TV was turn on, the HDMI would lose signal repeatedlyI tried different inputs and noticed that on HDMI and were the most frequentWhile the TV was on I could see the picture but could not hear the sound or I would hear the sound and no picture (black screen or screen skipping)I would get a strange discoloration of the entire TVWhen I purchased the TV from Sam’s, I purchased a Protection plan, and the TV came with a year warranty from VizioThe only downfall for me was that my protection plan doesn’t take effect until my year warranty expires with VizioSo this is where all my headaches began, by having to call VizioOnce I noticed all the problems with my TV in May, I had no choice but to contact VizioThey sent out a technician to look and repair what they believed the problem wasA month later

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriouslyPlease be advised that VIZIO has determined that the
VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***tvAs always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defectNon-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

In Oct I purchased this item from ***: *** * *** *** ** *** *** *** *** ** *** The item is still under warranty but *** *s refusing to honor their warrantyThe TV has been installed high on a wall and has been working great until a few weeks ago when a digital crack appeared in the screenNo one has touched the TV since install (we can't even reach it from the floor) and the screen is perfectly pristineThe crack is 100% digital - no physical cracks on the screen are showingNo one has hit or touched the television - it is simply faultyI contacted ***; since the return timeframe has passed, they connected me with ***, who issued case number *** and said they'd get back with me within hoursAfter a week of silence from ***, I called them againThey had required I send in the following items, which I did: Photos of the digital crack in my *** TV, Photo of the serial number on the back of the TV, Copy of my order with *** *** *** ***

When watching my television, the screen flickers and then turns black
Several months ago, I contacted Vizio via e-mail They provided me with a series of steps to perform I performed these steps and the TV was working However, on July 14, 2016, I chatted online with *** She provided me with case number *** After the chat, I received an email requesting a copy of my receipt OR photographs of the television I promptly emailed photographs of the television
To date, I have not received any telephone call from Vizio and my television continues to experience problems

So I had bought a Vizio Tv about 8-months ago and it had started showing dark spots in the screenCalled them and sent them picturesThey had then sent me a replacement tvAfter about weeks they came and swapped tv's outHad the tv on for hours and the screen starting freezingHave to unplug the tv then it will work againGave them a callThey said they will replace it againI do not want the same tvI then asked for a different model and said I would pay the difference if it's more expensiveThey said they cannot do thatSo then I asked for a refundThey will not give me oneThey will only replace it againI don't want to keep waiting for another tv while mine is brokenI want them to refund me and take the tv backThey will not help me in any way except keep sending replacementsIt's still under warranty and have all the receiptsThe tv they had sent me was refurbished, not brand newWould like them to do what's right and refund my money

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I had the television repaired locally for a fraction of the cost offered initially Please end our correspondence with Vizio
Thank you for your effort on my behalf
Regards,
*** ***

I have purchase a Vizio 60" smart TV in July Late July early August had the TV replace do to different problemsone of the problems I had on the 1st TV I am having right now with my second TVI have called a TV rep[air shop (pro Video TV Repair)explained what the problem that I was havingbefore I could finish they have stated the problem is a manufacture issue LED lights are badthey have burned outbecause of a defect issue they haveThey gentlemen stated he has seen this in a lot of Vizio big TV's that should replace the TV it cost over $to replace the LED lights Here are reports of recalls
Vizio Issues a Recall On Large Screen LED LCD HDTVs | HD Guru
https://hdguru.com/vizio-issues-a-recall-on-large-screen-led-lcd-hdtvs/
Apr 4, - *** *** *** *** *** *** ** *** *** *** * * *** ** *** ***
Jun 6, - wobble, and Vizio even had to recall a couple hundred thousand modelsThose models have even more LEDs behi

Purchased *** inch Vizio in March 2016, it started turning off in the middle of watching a show across all devicesThe only way to get it back on was to unplug it from the wallWas told multiple times it was our internet connectionAfter almost a year of going back and forth they finally replaced our TV with another same model, which after a full day of using we noticed a huge defect in the upper cornerLooked like the screen on the inside was warpedFinally got a brand new 4K TV in September In December the top backlight went completely outCalled AGAIN and since the original purchase date was more than years they were NOT going to helpAbsolutely the worst experience I’ve ever hadWill NEVER buy another Vizio product againI want them to refund us what we originally paid so that we are able to buy another working TV

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO backPlease be advised that VIZIO has previouslydetermined that the VIZIO television in question suffered a non-manufacturing defectIn the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.Again, VIZIO cannot further comment on this complaint without speaking to the customer. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with ourproducts to contact us at https://vizio.custhelp.com/ for information andassistance. Sincerely,VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately year. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a courtesy repair at no cost. This is the only offer VIZIO is able to make at this timeAt VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Recently I contacted the BBC in reference to my vizio smart television that was purchased years ago the tv is just out of warranty and stop working.vizio contacted me after I filed the complaint and sent a technician out on Dec to repair the television after replacing parts the technician stated that the television is not able to be repaired because something is wrong with the main system After receiving this information I contacted Josie the vizio rep who contacted me after the complaint and she stated that at this time she is aware of the problem and the only thing vizio can do at this time is offer me a tv for dollars a new version of my television.I did not except this offer because my television is broken because of default from the maker not because f damage on my behalf vizio should take full responsibility of the productAnd why should I put out more money for a product that might have the same problem. replace the television and I will purchase the ext warranty

I bought *** tv from this company hoping for a quality long time useSpent over $500! It broke down after years and the warranty expiredYou have sound but no picture!! Company says It can't be fixed and we will sell you another oneAfter checking it seems this is happening to a lot of the same tv'sThe back lights went outChecking with an electronics repairman and found out that it's a faulty part and they should know about itLot's of them are failing in a year or Some even faster!! All everyone gets is buy a new one when you callThere should by a buy back or recall on these nightmaresYou can see on *** and your webpage all the complaints about the same problems!!!

Dear
Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”)
notice regarding complaint number ***As always, VIZIO takes any
complaint reported to the Revdex.com very
seriously
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty Accordingly, VIZIO is working towards a resolution to close this matter
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc