Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I truly feel like I have been robbed of my money, because I have went a month with no television but they already have my moneyIn no way does anyone care when I call customer servicePeople from corporate called me and still came to no acceptable agreement but to pay more money for a warranty extensionI am still waiting on a NEW replacement TV, that was supposed to be here days ago but it's NOTI have actually been waiting on a TV since April 6, Im just tired of this hassling process that is not benefiting me in any way
Regards,
*** ***

Vizio has been sending me countless emails for salesI have followed the unsubscribe procedures that show I am not subscribedI have tried to modify any account that exists to unsubscribe yet no account existsI have personally contacted Vizio customer support on numerous occasions to be removed from the marketing list and have been promised I will no longer get an email advertisement from themThe email advertisements have not stopped despite repeated notifications to Vizio to cease email advertisementsI am filing a complaint against vizio for failure to unsubscribe me from their emailing advertisements when initiated by myself and by them on numerous occasions

We purchased a inch Vizio TV at Walmart in Marion, NC A year after the purchase the TV starts going dark I contacted Vizio and they sent me a refurbished replacement months after we received the replacement it developed colored lines through the picture I contacted Vizio and they sent me a brand new replacement Within an hour of the delivery men leaving the new TV developed colored lines through the picture I contacted Vizio and they send me yet another one of the same exact model TVs I sent them an email before they mailed this one out and asked Vizio to send me a different model or give me a longer warranty to give us peace of mind Vizio never responded to my email and sent us the same TV with a month warranty I contacted Vizio on Facebook and they asked me for the case number, when I gave them the case number, they deleted my comments and never responded I have been VERY nice with Vizio and they have ignored me throughout this ordeal I am asking them for

The Department purchased a Vizio SmartCast Monitor on June for use in our new training room When the monitor was used for the first time, it did not work We reported the problem to Vizio Customer Service on June 26, They stated they would sent a replacement monitor On July 9, the replacement monitor arrived There was a hole in the box and when the monitor was removed from the box, the monitor screen was broken and totally unusable When Vizio was contacted again, we have been told that a replacement monitor will not be delivered until July In the meantime the Department cannot provide any training to its staff, The Department paid for a monitor and to date we have none

Vizio TV went badAfter figuring out it was the TV itself, contacted Vizio directlyThey explained to me that the TV is covered under warrantyThey was going to ship replacement TV to their shipping companyA company by the name of *** called me on January 29th/30th and stated they had the replacement TV and wanted to set up delivery dateThey agreed to have TV delivered on February 2ndOn February 1st, company called Show Me called and said they can not deliver TV on Friday, the 2nd as promised by ***They said it would have to be Monday, the 5thI explained to them that Monday would not work due to me being out of town on MondayThey told me they would have to call me backAfter waiting several hours with no return call, I called them and they explained to me that they do not even have the replacement TV so not sure why they were setting up deliveryFinally on February 3rd, I contacted Vizio directlyThey explained to me that they *** was closed and I would have to

I purchased a new inch TV for a new home on October 26, I paid to have the TV mounted and when the cable company came to install cable discovered that the TV had an electronic problem I immediately called customer service gave them the information and was told that because the purchase was less than days I could have them come repair the TV or request a replacement I informed them that I would like a replacement and that I was off of work for two weeks to receive a replacement I was informed it would be 7-working days before one would be received After hearing nothing from VIZIO about the situation I again contacted them on Monday, November 19th to see what the status was Again informed I would not hear anything until the end of the week as the 7-days was still in place Contacted them again on November 23rd to find out what the status was of the new delivery After a request to speak with someone in person was called and informed the delivery would be T

I purchased a vizio smart TVTVs warranty is still not expired
TV screen has gotten damadgedTV has never been dropped, hitten, damaged, moved since bought
Nor has been in a UN safe placeI called vizio to come and take a look and send a technicianVizio said to just send them pictures of the tv and they're diagnosing the TV problem based on picturesI asked for a actual in person visit to see what was wrong with the TV since TV is in great condition never had any issues with it, never had any problems until now and warranty is almost dueTV still has plastic on itIt's like new with no scratches nor dentes nor anything I could not move since drHas me restricted on weight due to my healthNever have I moved tV since bought
I feel that vizio is not doing as promised on warrant also they are specific about what it covers and what it doesn't cover
Vizio is not taking actual action about resolving issueI feel that pictures are no use in diagnosing tV problem

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and is being handled under the terms of VIZIO’s warrantyHowever the replacement display has not yet been deliveredWe are actively working with the customer at this time to facilitate the delivery At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I am paying the $price of a new television that died after yearsGoogle "backlight failure" and "power board failure" for Vizio and you will find thousands of complaintsYes, I admit, my warranty expired, but this is pretty much a class action lawsuit waiting to happen based upon how frequent the problems are with these systems in Vizio televisionsI called their customer service and they basically laughed at me and directed me to third party repair shopsTHAT was their solutionThey basically told me to eat poopSo, this is an expensive lesson that I learnedBuy a *** or *** and spend a little extra on the extended warrantyJust don't buy a Vizio....EVERSince Vizio doesn't give a crap about me as a long term customer, I am sharing my experience with all my friends and family and fellow service membersSTAY AWAY FROM VIZIO!

In late March I ordered a Vizio TV from *** Upon receipt I noticed that the tablet remote was not included in the package along with the TV not working The next day I called Vizio to advise them of my issues They indicated they were sorry for the experience and would have a new TV shipped with a remote They also offered "white glove" delivery since I had mounted my TV After weeks of delayed shipping, I finally received my TV today! However, they refused to mount the TV and did not provide the remote as promised I just spent hour and minutes with VIZIO on the phone, ultimately talking to *** Employee ID *** who listened to my issues He explained that on 4/the Vizio employee misspoke and I will not receive a remote as promised To help out, since it has been days since the nightmare started, I am not able to return to *** to get what I paid for The first interaction with Vizio caused me to brag to my friends about their customer service, now reali

Dear Revdex.com Representative:
VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s
(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any
complaint reported to
the Revdex.com very seriously
Please
be advised that VIZIO has determined that the VIZIO television in question in
this complaint was purchased from an unauthorized reseller. A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warrantyThe VIZIO television in question is
currently operating normally and the customer is aware of VIZIO’s warranty
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.
Sincerely,
VIZIO, Inc

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that
the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has attempted to reach out to the customer however we have not been able to contact themWe would be happy to offer the customer a replacement VIZIO television at a discounted priceHowever after several calls and emails we have been unsuccessful in communicating with our customerThis would be only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect Non-manufacturing defects are not covered under VIZIO’s warranty.A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

I purchased a Vizio tv from *** about years agoThe TV stopped working, when I went back to *** to resolve my issue, the representative informed that my warranty of days with *** had expired but if I called Vizio, they have a year warrantyI called Vizio and they told me they only have a year warrantyThe Vizio customer service rep offered me the phone number for one of their repair shops but told me that since my warranty with them had expired that I would be responsible to pay for the repairs of the TVHe made NO EFFORT TO HELP ME and was very dismissiveI WILL NEVER BUY ANOTHER PRODUCT FROM THIS COMPANY AGAIN

The backlights went out on our television after months, apparently a known issue with this model It was still under warranty and they replaced it The problem is that they replaced it with the same model, and the same thing is happening again Now that the warranty is no longer in effect, they refuse to fix the problem It is like they just put on a band-aid until the warranty ran out When there is a known issue like this, they should make it right This is an 80" television, not a cheap 40" that we can afford to replace every months

To whom it may concern,
We got some of the sorriest customer service todayWe had an issue with our tv that isn't even a year oldWe had a red line in it to the left of the TV and my wife called in to see what we needed to doShe talked with someone name *** he walked her thru the steps of doing a factory reset I unplugged the TV pressed the button behind the TV for the seconds plugged the TV back up and turned the TV back onAt that point he told me to see if I could press the menu button on the remote and find out what it would do, it did nothing black screen at that time I told him that there was a weird spot at the bottom of the TV he said at that point I needed to get the receipt to show a purchase date and take picturs of the TV to send the information to VIZIOWe have sent in all the required information and they state it's not a factory issue

Bought a in Vizio TV that had power issuesThe TV kept turning off unexpectedlyI contacted Vizio Support and every other agent kept telling me something different and giving me the run aroundIts been over weeks since my TV has been delivered and the issue has been discovered and Im still waiting for a Tech to come out and fix the problemLast time I ever purchase a TV from VizioFor future reference just avoid Customer Support agent named StormiShe or he is rude and could care less about any of your problems

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Vizio has stated that my refund check is in the mail, but as of the end of today I have not received it yet
Regards,
*** ***

We bought a 4K television and a year and days later it no longer worksIt will not power on and the button dimsWe spent $on a brand new tv and they told us that this is an isolated incident yet offered us no other solution than spending $more of our hard earned dollars on this televisionAfter looking online I found that this is not an isolated incident

Dear Revdex.com Representative
:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***
As always, VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that upon review of the complaint
VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at ***. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc