Vizio

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that
the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has attempted to reach out to the customer however we have not been able to contact themWe would be happy to offer the customer a replacement VIZIO television at a discounted priceHowever after several calls and emails we have been unsuccessful in communicating with our customerThis would be only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I truly feel like I have been robbed of my money, because I have went a month with no television but they already have my moneyIn no way does anyone care when I call customer servicePeople from corporate called me and still came to no acceptable agreement but to pay more money for a warranty extensionI am still waiting on a NEW replacement TV, that was supposed to be here days ago but it's NOTI have actually been waiting on a TV since April 6, Im just tired of this hassling process that is not benefiting me in any way
Regards,
*** ***

I purchased a vizio smart TVTVs warranty is still not expired
TV screen has gotten damadgedTV has never been dropped, hitten, damaged, moved since bought
Nor has been in a UN safe placeI called vizio to come and take a look and send a technicianVizio said to just send them pictures of the tv and they're diagnosing the TV problem based on picturesI asked for a actual in person visit to see what was wrong with the TV since TV is in great condition never had any issues with it, never had any problems until now and warranty is almost dueTV still has plastic on itIt's like new with no scratches nor dentes nor anything I could not move since drHas me restricted on weight due to my healthNever have I moved tV since bought
I feel that vizio is not doing as promised on warrant also they are specific about what it covers and what it doesn't cover
Vizio is not taking actual action about resolving issueI feel that pictures are no use in diagnosing tV problem

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very
seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect Non-manufacturing defects are not covered under VIZIO’s warranty.A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

Recently I contacted the BBC in reference to my vizio smart television that was purchased years ago the tv is just out of warranty and stop working.vizio contacted me after I filed the complaint and sent a technician out on Dec to repair the television after replacing parts the technician stated that the television is not able to be repaired because something is wrong with the main system After receiving this information I contacted Josie the vizio rep who contacted me after the complaint and she stated that at this time she is aware of the problem and the only thing vizio can do at this time is offer me a tv for dollars a new version of my television.I did not except this offer because my television is broken because of default from the maker not because f damage on my behalf vizio should take full responsibility of the productAnd why should I put out more money for a product that might have the same problem. replace the television and I will purchase the ext warranty

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and is being handled under the terms of VIZIO’s warrantyHowever the replacement display has not yet been deliveredWe are actively working with the customer at this time to facilitate the delivery At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

Vizio TV went badAfter figuring out it was the TV itself, contacted Vizio directlyThey explained to me that the TV is covered under warrantyThey was going to ship replacement TV to their shipping companyA company by the name of *** called me on January 29th/30th and stated they had the replacement TV and wanted to set up delivery dateThey agreed to have TV delivered on February 2ndOn February 1st, company called Show Me called and said they can not deliver TV on Friday, the 2nd as promised by ***They said it would have to be Monday, the 5thI explained to them that Monday would not work due to me being out of town on MondayThey told me they would have to call me backAfter waiting several hours with no return call, I called them and they explained to me that they do not even have the replacement TV so not sure why they were setting up deliveryFinally on February 3rd, I contacted Vizio directlyThey explained to me that they *** was closed and I would have to

In late March I ordered a Vizio TV from *** Upon receipt I noticed that the tablet remote was not included in the package along with the TV not working The next day I called Vizio to advise them of my issues They indicated they were sorry for the experience and would have a new TV shipped with a remote They also offered "white glove" delivery since I had mounted my TV After weeks of delayed shipping, I finally received my TV today! However, they refused to mount the TV and did not provide the remote as promised I just spent hour and minutes with VIZIO on the phone, ultimately talking to *** Employee ID *** who listened to my issues He explained that on 4/the Vizio employee misspoke and I will not receive a remote as promised To help out, since it has been days since the nightmare started, I am not able to return to *** to get what I paid for The first interaction with Vizio caused me to brag to my friends about their customer service, now reali

We purchased a inch Vizio TV at Walmart in Marion, NC A year after the purchase the TV starts going dark I contacted Vizio and they sent me a refurbished replacement months after we received the replacement it developed colored lines through the picture I contacted Vizio and they sent me a brand new replacement Within an hour of the delivery men leaving the new TV developed colored lines through the picture I contacted Vizio and they send me yet another one of the same exact model TVs I sent them an email before they mailed this one out and asked Vizio to send me a different model or give me a longer warranty to give us peace of mind Vizio never responded to my email and sent us the same TV with a month warranty I contacted Vizio on Facebook and they asked me for the case number, when I gave them the case number, they deleted my comments and never responded I have been VERY nice with Vizio and they have ignored me throughout this ordeal I am asking them for

Vizio has been sending me countless emails for salesI have followed the unsubscribe procedures that show I am not subscribedI have tried to modify any account that exists to unsubscribe yet no account existsI have personally contacted Vizio customer support on numerous occasions to be removed from the marketing list and have been promised I will no longer get an email advertisement from themThe email advertisements have not stopped despite repeated notifications to Vizio to cease email advertisementsI am filing a complaint against vizio for failure to unsubscribe me from their emailing advertisements when initiated by myself and by them on numerous occasions

I bought *** tv from this company hoping for a quality long time useSpent over $500! It broke down after years and the warranty expiredYou have sound but no picture!! Company says It can't be fixed and we will sell you another oneAfter checking it seems this is happening to a lot of the same tv'sThe back lights went outChecking with an electronics repairman and found out that it's a faulty part and they should know about itLot's of them are failing in a year or Some even faster!! All everyone gets is buy a new one when you callThere should by a buy back or recall on these nightmaresYou can see on *** and your webpage all the complaints about the same problems!!!

I am paying the $price of a new television that died after yearsGoogle "backlight failure" and "power board failure" for Vizio and you will find thousands of complaintsYes, I admit, my warranty expired, but this is pretty much a class action lawsuit waiting to happen based upon how frequent the problems are with these systems in Vizio televisionsI called their customer service and they basically laughed at me and directed me to third party repair shopsTHAT was their solutionThey basically told me to eat poopSo, this is an expensive lesson that I learnedBuy a *** or *** and spend a little extra on the extended warrantyJust don't buy a Vizio....EVERSince Vizio doesn't give a crap about me as a long term customer, I am sharing my experience with all my friends and family and fellow service membersSTAY AWAY FROM VIZIO!

I purchased a new inch TV for a new home on October 26, I paid to have the TV mounted and when the cable company came to install cable discovered that the TV had an electronic problem I immediately called customer service gave them the information and was told that because the purchase was less than days I could have them come repair the TV or request a replacement I informed them that I would like a replacement and that I was off of work for two weeks to receive a replacement I was informed it would be 7-working days before one would be received After hearing nothing from VIZIO about the situation I again contacted them on Monday, November 19th to see what the status was Again informed I would not hear anything until the end of the week as the 7-days was still in place Contacted them again on November 23rd to find out what the status was of the new delivery After a request to speak with someone in person was called and informed the delivery would be T

Dear Revdex.com Representative
:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***
As always, VIZIO takes any complaint reported to the Revdex.com very seriously
Please be advised that upon review of the complaint
VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at ***. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I purchased a Vizio tv from *** about years agoThe TV stopped working, when I went back to *** to resolve my issue, the representative informed that my warranty of days with *** had expired but if I called Vizio, they have a year warrantyI called Vizio and they told me they only have a year warrantyThe Vizio customer service rep offered me the phone number for one of their repair shops but told me that since my warranty with them had expired that I would be responsible to pay for the repairs of the TVHe made NO EFFORT TO HELP ME and was very dismissiveI WILL NEVER BUY ANOTHER PRODUCT FROM THIS COMPANY AGAIN

I bought a Vizio E65-Eless then a year ago, within that year, the TV shut off and does not want to turn onI filed a warranty claim with Vizio indicating the issueat first, they were very cordial to handle my issuethen, it began to declineVizio indicates that the reasons why the tv just "shut off'" and nobody was touching it, or even around it was because I physically broke the tvi indicated that this was incorrect, and I had a private television mechanic inspect the tv and validated that the capacitors blew and ruptured the control board on the television, which Vizio even builds a safety to prevent this from happening, but it did not work as designed
This TV was sold as a defective product, and I'm simply asking for a replacement E65-Eor newer model to replace this defective set Visio continues to remain defensive to avoid replacing the TV, and blaming the customerI have documentation by a trained Vizio tech to prove the TV was broken due to manufacturer defe

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Vizio has stated that my refund check is in the mail, but as of the end of today I have not received it yet
Regards,
*** ***

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms ofVIZIO’s warrantyAccordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us athttps://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
In the interest of providing customer
satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and has resolved this issue
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

We bought a 4K television and a year and days later it no longer worksIt will not power on and the button dimsWe spent $on a brand new tv and they told us that this is an isolated incident yet offered us no other solution than spending $more of our hard earned dollars on this televisionAfter looking online I found that this is not an isolated incident