Vizio

E701i-Aand E701i-A3E LED/LCD panel failures If you are fortunate to have the defective panel on your 70" TV fail within the year extended warranty period you are in Luck VIZIO will replace the entire TV free of charge, but don't expect that to happen if you are even the slightest out of the warranty VIZIO will however, offer the two following TV’s at a reduced price as a replacement You will be able to purchase the replacement for approximately what you originally paid for your original TV just a couple years earlier The E70u-Dwhich normally sells for $1,can be purchased for $1,or the D70u-Dwhich sells for $1,can be purchased for $ Both replacements fail to offer tuners as the recalled units The LED/LCD panel is the main part of the TV, much like the engine in a carWhen it fails it seldom pays to repair it, that's why they replace it in warranty When I originally purchased the TV it never crossed my mind it would not last longer than two years Who wants to pay $1,every year for a new TV?
VIZIO built these TV’s, then discovered the panel used to build them was defective but only extended the warranty year Why should it matter if they fail in or out of warranty? They were still built with a defective panel VIZIO knows after discovering the defective panels that they will eventually fail Why did VIZIO fail to notify their registered customer base of the defective panels so they could do something about it while they were still in warranty? Is this really how VIZIO should conduct everyday business? How is this, building innovations that last?, as they state on their website and ads? How is VIZIO building products with their customers in mind? When they knowing fail to honor a TV built with a defective part
I wrote an e-mail to VIZIO customer support and a registered letter to the CFO of VIZIO on my experience with their TV I never received so much as an e-mail, apology or even an acknowledgment of the failure I did buy a new TV but I am sorry to say it was not a VIZIO I just can’t purchase a product knowing the company that manufactured it fails to stand behind it

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warrantyA copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warrantyVIZIO has contacted this customer and has handled this complaint under the terms ofVIZIO’s warrantyAccordingly, VIZIO considers this matter closed At VIZIO, the quality of our products is very important to usWe rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us athttps://vizio.custhelp.com/ for information and assistance Sincerely, VIZIO, Inc

TV wont power up happen at least once in the first yearI have to unplug it from the wall and plug it back inmonths of owning this tv and it happens every other day nowI have had no name tv's that work betterNever will I buy another vizio and I tell everyone to stay away

I called VIZIO to try and get a new remoteThey disabled mine while I was deployed, and I didn't have time to order a free one because I was deployed during their offer, but this is simply background information and not the real issueTwice the problem was not resolved to my satisfaction and I decided to answer their survey saying why I was unhappyAfter a service call VIZIO emails customers a link to a brief survey about their VIZIO support experienceWhen I initially tried to forward my dissatisfaction, the survey alerted me that I couldn't submit feedback without being logged inI then proceeded to try to log in, but it repeated that my username and password was incorrectI then logged in on their main site to confirm my log in information and it worked fineI saved that email and password into my browser so that there wouldn't be any user error when I tried to log in againI attempted to submit my survey again and was repeatedly told that my login information was incorrect,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They called and stated we heard about a complaint the Revdex.com got in touch with usThey finally had the tv shipped but says it will take 2-weeksfor me to get it back, when another person with company informed me would only take 3-days. So, now I am without a tv for over a month or more. I just want my full refund to get another tvThey would not have contacted me if I would not have made a complaint to the Revdex.com.
Regards,
*** ***

To Whom It May Concern:
VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously
In the interest of providing customer
satisfaction VIZIO has contacted the complainant in an effort to resolve this issueA representative from VIZIO spoke with the complainant over the phone, and has resolved this issue
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance

I bought a Vizio E65-Eless then a year ago, within that year, the TV shut off and does not want to turn onI filed a warranty claim with Vizio indicating the issueat first, they were very cordial to handle my issuethen, it began to declineVizio indicates that the reasons why the tv just "shut off'" and nobody was touching it, or even around it was because I physically broke the tvi indicated that this was incorrect, and I had a private television mechanic inspect the tv and validated that the capacitors blew and ruptured the control board on the television, which Vizio even builds a safety to prevent this from happening, but it did not work as designed
This TV was sold as a defective product, and I'm simply asking for a replacement E65-Eor newer model to replace this defective set Visio continues to remain defensive to avoid replacing the TV, and blaming the customerI have documentation by a trained Vizio tech to prove the TV was broken due to manufacturer defe

I am so disappointed in Vizio's low quality 55" TV model #E241-A Purchased this tv years ago turned it on one day and no picture or sound Vizio customer service stated the tv is out of warranty and call ITT Customer Support We have been trying to reach them for over a week with no success No one answers and no one returns voice mail messages We were happy to support an American company and now we are very frustrated with the product and service What a shame! Our family has owned three Vizio tv's, we will never purchase or recommend this product to anyone!!

Dear Revdex.com Representative:VIZIO, Inc(“VIZIO”) is in receipt of the RevDex.com’s(“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the
complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty VIZIO has previously contacted this customer and would like to resolve this matter under the standard terms of VIZIO’s warranty by offering the customer a replacement unitHowever, the customer is unwilling to accept thisoffer. If the customer changes their mind and would like to accept our offer VIZIO requests that the customer contact VIZIO’s customer service departmentSince the customer filed the complaint with the Revdex.com, VIZIO has been unable to reach the customer regarding this matter. VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely,VIZIO, Inc

We have a inch Vizio television purchased 2/16/in Naples and used until 4/15/when we went home to Mass Returned to Florida 1/14/and Vizio is dead Tech came and reported it's dead Still under warranty Vizio wants to send us a RECERTIFIED (???) Vizio instead of a new one and only will give us a day warranty Technician said they would bring the RECERTIFIED set and take the dead one back, but would set it up and make sure it worked right Delivery man said they would only plug it in to see if it works

I call vizio to have my tv repaired after the repair another problem started had them come back and repair the tv again the problem is still going on
Asked them to either replace the tv or refund my money and they refused to do eitherSaid I would have to buy another 4k device and try it to see it the problem was still thereI ask them to send said device so I could try it and they refused

The TVs I purchased were Chromecast only, with a simple remoteWithout opt-in, Vizio has "upgraded" my TV to a new ad-based interface, promoting shows like " *** in front of my childrenA Chromecast interface shows me lovely pictures, now I see adsI did not oto this change and I wish to have the product I purchasedI am told by Vizio, including an escalation manager, there is NO possible way to revert this software changeI am also told that I need to order a new, larger remoteThe small and simple remote, no junkware or ads, is why I purchased this TVThe company has offered no solution to this problem

I purchased a Vizio E70-cTV and Vizio SB4051-co soundbarThe TV and and soundbar do not work correctly when connected via the HDMI cableThe TV had a large patch of green pixels that were always on the screenVizio replaced the TV with a re-certified TVThe new TV still exhibits the same issue with the soundbar, and there is a persistent green pixel in the top left corner that will not go awayVizio sent a technical to the house to repair the replacement TV that I just received a few days priorI originally reported these problems to Vizio over a month agoI patiently waited for the TV to be replaced, then repairedI have spent several hours on the phone with Vizio support going through endless troubleshooting steps and re-explaining my issue to uninformed repsThe TV was less than days old when it was first replaced, and now I am stuck with a TV that randomly turns on, doesn't work properly with the sound, and has a stuck pixelThe TV flashes back and forth trying to de

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I feel that the solution offered to purchase another Vizio television at a discounted price is unacceptableThe television was purchased on February 3, We paid over $for it and feel that there should be a fair value expected for money spentVizio's original offer was to provide a "complimentary repair" however their attempt at this was to ship two random parts and attempt to replace them without knowing what the exact problem was to actually repair the problem, which according to the vizio representative could only be the "LCD" screen (the tv that we purchased has an LED screen according the our proof of purchaseAnd since the cost to replace the screen cost more than to replace the television an actual repair could not be accomplishedSo NO complimentary repair was actually providedWhen discussed with the original rep he stated that the chance that a repair could not be done was very minimal so with good faith that the problem would be resolved I accepted their solutionWhen it was not accomplished I emailed the rep right after the repair tech left and he extended the offer to sell us a discounted television for $which I could purchase at a retail store for $I also contacted Vizio prior to my initial complaint and was told that the cost to repair the televsion would run about $and that I would have to pay this since the television was out of warrantyThe parts were sent back to Vizio since the repair did not correct our problemI do not understand why if they were willing to absorb the cost of the repair of estimated $why will they not replace the tv that would cost $340? If their true concern was customer satisfaction that would be the approach they should take and not to pacify me with a complimentary repair without actually repairing the television since it was not worth doing because of the cost to replace the screenAs of now we paid $500+ dollars for a television that only lasted year and monthsThat is not fair value for money spentI repeat that I would like the television repaired properly or replaced
Regards,
*** ***

Called 1/4/and spoke to several people The CS is very unprofessional, seems like a stoner answering phone calls in his basement and taking bong tokes in between calls Anyways, called and said I need to get my tv fixed I bought the tv (dec 12th) from *** from Vizio and is a day vizio warranty product *** said to call vizio for the warranty issue I spoke to several people from vizio and they started a claim to get the tv fixed Then I spoke to *** on and he was very rude He basically said that vizio wasn't liable for the warranty and I had to speak to *** I called *** and they said that yes I have a day warranty with vizio and they are looking into this issue No wonder why the Korean and Japanese companies are kicking our tails in electronics I need my stupid tv fixed

Dear Revdex.com Representative: VIZIO, Inc(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number ***As always, VIZIO takes any complaint reported to the Revdex.com very seriously Please be advised that VIZIO has determined that
the VIZIO television in question suffered a non-manufacturing defectCopies of pictures VIZIO received from the customer are attached for your review. Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc

I purchased a Vizio TV with a day warranty as it was refurbished from the manufacturer (Vizio) It was sold to me through *** who I have a separate complaint on I went to Vizio to see if they would address the defective issues with the TV received since *** pointed me to Vizio Vizio says there is no warranty on this TV

I'm not satisfied with my product purchase with Vizio They claimed their TV was a smart TV featuring cast technology but it instead has many apps that are not compatible which they don't tell you prior to purchasing (Amazon Prime and Fox News to simply name two) I wanted a Smart TV when I purchased this back in July I have had other issues with the TV as well and want to return the TV for a refund immediately

I purchased a Vizio TV two years agoMy first one had issues within the first six months and was replaced with a refurbished one which was supposed to have no issuesThe same problem started occurring with the refurbished model within a monthIt was then replaced a second time with a brand new TV which then was having the same problem within three monthsThey came out to replace the TV, yet again, with another brand new one and, yes, you guessed it, the same problem againThis leaves my TV unusable and it is now out of warranty and there is nothing that can be doneI've now called their repair company times over the past days with no return to my inquiries

Purchased a Vizio TV that had issues dealing with 4k content at hrz from day one, despite allegedly handling such fineUpon report of said issue to Vizio, with a couple months of purchase was told the issue was somehow one of "compatibility" and not a TV issueComplaint was followed up multiple times, including sending video documenting the issueVizio was insistent that despite trying multiple cables and multiple sources devices, the issue was somehow not theirsIssue eventually got bad enough so as to make the TV unusable, and upon report Vizio confirmed the issue was actually with the TV, but that they couldn't do anything about since it was now out of warrantyUpon talking to an elevated support person Vizio said they would take care of the issue, assuming I agreed to emailed terms, which I didThey stated they would send a tech out to look at the TV and attempt repair, and if that was unsuccessful would replace the TVThe tech documented the issue, that it was a TV fault