Vizio

I'm writing a complaint regarding inch Vizio purchased on December 17, for my 70yr old motherThe entire screen has turned to red,yellow, blue and orangeWhen Vizio was contacted I was asked to provide a picture of the screen and a purchase receipt from Target, of which I didMy mother states she turned TV on and something popped and the screen started showing all these crazy colorsI was told by Harley on the escalation team that it look as if someone threw something at itI told him my 70year old Mother lived alone and there was no way she could even reach the TVThis is my first and last purchase from Vizio I would'nt recommend them to my dog! And will advise others to not purchase one either.VIZIO E-Series™ 43" Class (42.5" Diag.) 4K HDR Smart TV - Black (E43-F1)

I purchased a Vizio inch smart TV year and months ago for $The model number is e65x-cLast week my family and I were watching TV when all of the sudden the power shut off on the TVI thought it may be the outlet, but that proved to be functioning appropriatelyI then called Vizio customer service The customer service representative that I spoke to walked me through a few power resets, which didn't work She told me that since the TV was out of warranty that I had two options She said she could give me contact information for a repair man in the area, or to go and buy another inch TV for $ She then stated, "I suggest that you just go out and buy new TV."
I don't feel that it is acceptable to pay this much for an item and have it only last a year and a half

Vizio issued a software update to some of their TVs sometime during the week of March This update has broken several functions of the TV as documented on their official reddit page as well as other forums discussing the productVizio has still not admitted the problem nor provided a plan to fix the problemsI have gone through customer support via email only to be asked the same questions multiple timesThe support staff has not shown that they understand the problem that I’ve brought to them or even that they are aware in general of the issues with this firmware update

I bought an ultra HD tv just over years ago nowThe original TV had display issues within the one year warranty time frame and was replaced with the same modelThe replacement TV also had a display issue and I notified Vizio before the year time was upThe first customer service rep advised that replacement TV's were only guaranteed for daysWhen I asked the rep where that was stated she advised that this policy information was only available to view on their end, which to my knowledge would be fraudulentI then wrote an email about weeks later to the company to tell them how disappointed I was with the treatment that I receivedA different rep contacted me to let me know that I contacted them outside the year warranty time frame so there was nothing that they could doThis not only differentiated from the original policy that I was given over the phone, but was not true as I did originally call within the one year time frameI provided proof that I did call within the one year and when the replacement TV was installed in my home and they were only willing to give me a 10% discount on a new TVThis model of TV has since been discontinued as it appears that they were having multiple display issues with itThe company refused to honor their warranty policy or even correctly acknowledge it

Vizio SB3821-Csoundbar would automatically and randomly raise it's volume to the maximum level
It stops responding to remote and physical buttons on soundbarIt does not facotry reset by pressing button combinations
When I called Vizio support at 855-833-3221, they admitted that it is defet in the product and they have never seen this kind of an issue before
Blatantly suggested me to replace it and by a new soundbarThis is a manufacturing defect with the soundbarI talked to the Vizio supervisor, he did not help me with replair or replacementHe also suggested me to buy a new one
I had purchased it from Costco wholesale (on 06/14/2015, item number using Amex credit card ending in 1002), called their tech support, they directed me to Vizio support, which already was of NO help
I talked to Costco Store manager, they offered NO help either
The randomly raised maximum volume on the soundbar at random times is posting health hazards due to loud noise to me and

I called tech support for help with a flat screen I purchased a couple years ago and they were no helpAfter reading other reviews, the issue my tv is having seems to be for Vizio productsI will NEVER purchase their products and any connected products to the companyI will also make sure I spread the word The products are to costly to need repairs so soonI never had this experience before with another brand!!

I purchased a brand new televisionUpon opening the box of the television I was missing the remote and power chordI contacted Vizio and I was sent a power chord and remote After receiving the items the television is not the same one that should be in the box! I contacted *** who told me I needed to go back to Vizio Be had constant problems and I just want my money back !

Vizio Television model D50u-Dclaims in the user guide claims the tv upscales 1080p HD to ultra 4k HD 2160p Just talked to customer service and told me the tv only displays ultra HD if the signal is in 4k ultra HD This is in direct conflict with what the book says

Purchased a 55” tvContacted VIZIO two days after purchasing due to tv speaking in Spanish during the football game VIZIO Tech stated it was networks issueNetwork stated it was a defective tv I resolved the issue by purchasing cable Two years later I’ve decided to rid of cable I only watch tv on weekends, when my daughter is here, and the Sunday football games Upon disconnecting cable the same issue is presentWhen football comes on it is in Spanish VIZIO sent a “complementary” repairman out to replace board in tv Problem is still present VIZIO can now only offer me a reduced rate on the purchase of a new tv Why on earth would I agree to do that??? Please be careful and know when a problem arises with a VIZIO product you may be stuck with a lemonThey are sticking to the “it’s out of warranty” line even though problem was documented two days after original purchase and a mid diagnosis from their tech I’m my opinion this clearly falls in that gray area where character and responsibility can win a customer for life or lead to someone feeling helpless and handled and the need to generate such a review Hope your experience is better than mine if you take the gamble

HelloBetween myself, my son, and my daughter we have purchased Vizio televisionsOut of the five two of them that are less than two years old are having the same problemWe contacted Vizio regarding the issue and was told that both television sets are out of warrantyI have read several complaints regarding this issue and feel that there should be a recall on this productIt is very concerning that a $television cannot be expected to last longer than a yearBoth televisions in question began having problems within a few months of the expiration of the year warrantyWhen one family purchases five televisions of the same brand and two of them have the same issue as many have reported there is obviously a manufacturing problem

I'm thoroughly disgusted with Vizio's complete lack of respect for their customers' time and impact when the shipping company they contract causes a horrible customer experience
I ordered a TV from Vizio's website, 7/I got an email 8/from a 3rd party shipping company I've never heard of that supposedly offers "white Glove" service to set up my deliveryI scheduled the delivery for 8/(their first available date)
I got another email 8/stating my window for 8/was 2p-6p
I made arrangements to be at home for that windowat 5:30p I had not heard from anyone and had no TV so I called this shipping company...it took minutes to reach someone, who tried to reach the "driver" and after another minutes on hold I was told he could not reach him...he'd try again in minutes and call me backI got no call back, it was 6:52p when I get a call from a guy who tells me that their truck broke down and they cannot deliver my TV until 8/in the same window of 2-After venting I said no that is not good for me and I'd need it delivered in the morning of 8/15...the guy said he "put a note" but could not promise anythingWe ended that call
I called Vizio to complain about their shipping company and they completely didn't care about my impact or situationThey said they cannot help it (which I certainly understand) however Vizio should be willing to DO SOMETHING for their customer who was impactedThey were not
I then stated that if they don't care enough about the customer to do something, I don't want their TV and wanted to cancel my orderAfter being placed on hold times for over another minutesI'm told I'll be transferred to another department to cancel the orderthen the rep comes back to say they cannot cancel the orderI need to refuse delivery of the TV, then once THEY (Vizio) gets the TV back THEN they will refund me
I'm completely astounded at how Vizio operates and completely ignores their customer experienceThey will never get any more of my dollars unless they make this right

I purchased a 55" M Series 4K Television in December of After months of use the screen started bleeding the colorsTech Support had me reboot the tvThat worked for a day or two until the screen went blackOf course they said so sorry, your warranty is up and your on your ownI spent $on this television and obviously its of VERY POOR QUALITY!!!
I received no assistance at all and recommend never purchasing Vizio products

I have purchased televisions from this brand in the past year (most within the last months) and this particular television was missing the stand in the box I called repeatedly, from several phones, only to be disconnected each time I used chat, and the 1st chat person, ***, disconnected from chat Then I talk to **, who says they can do nothing, and then have a manager be completely rude to me via telephone, telling me good luck returning the television to the store, and that he's worked in retail and that they are the reason that the stand isn't in the box, and he refused to send me one I'm going to be letting the store manager know that he accused them of doing this, and as a business owner, I was highly offended at the thought he was accusing their employees of being responsible, versus simply sending me a replacement (which he said Vizio "doesn't do that" which isn't true, because I had a replacement sent due to bad power cord

I own a Vizio M50-CtelevisionToday, I turned the television on and I heard a pop; and then lines appeared on the screenIt looks like the screen is cracked but there is no actual crackI tried changing channels and inputs and all I can see is the multi-colored "cracks"I checked online for a solution and found a multitude of reports from Vizio customers who experienced the same troubleUpon reading these reports, it seems that the problem is due to thermal expansion - i.ethe internal screen can not cool-off properly due to a manufacturing defect and the internal screen cracksI called the Vizio warranty line, as my television is under warranty until 7/30/(side note: many of the online reports stated that this trouble occurs around one year after purchase)The representative I spoke with immediately told me that this was physical damage and that my warranty is voidedI explained multiple times that there is no physical damage to the television and that there are numerous

On May 21, I bought a Vizio D32F-FTVI live in DallasTV worked fine until today, June Picture won't come onThere appears to be a crack in the darkened screen, but it's internalI called Vizio SupportTheir response was abysmalThey didn't offer to have a technician look at itRight off the bat, their rep told me I must have dropped the TV or struck it with somethingTelling her no one in the family did that was fruitlessTheir stand is that internal cracks can only occur by customer negligenceEnd of discussionWell, a quick scan of Google shows that hundreds of people have had similar complaints to mineNot all were Vizio customersMany were, thoughAnd all were told they were at fault
When I told the rep there surely would have to be external damage to the TV's exterior or the screen itself if I dropped it or slammed it with somethingShe told me that wasn't the caseClearly, there's no way to win with themThey've determined the customer is always wrong

Bought the Vizio D60n-eflat screen TV from ***A few weeks after I bought it and had it installed I found that during football games on one channel are broadcasted in Spanish and another will lose soundI called Vizio support and was told that they knew of the problem, but there was nothing they could doI was offered to 'BUY' a device that would supposedly fix the issueMy issue is why should I have to buy something to fix a problem there not willing to fix? I bought the TV in good faith that there was nothing wrong with it and I would be able to view my programs as I do on all my other TVsAlso, when I asked the managers at two different ***'s neither one had heard of or gotten any kind of notifications on the issue

Back in July I sent the following in an email to VIZIO:
To Whom It May Concern,
I purchased a VIZIO SmartCast E-series 32” tv from BJs Wholesale back on 2/22/
I live in a rural area and do not have the ability to get high-speed internet, therefore we use our cell phones as mobile hotspots for internet (just recently in the last few months) Having the app ON the phone and using the PHONE as the hotspot is causing quite a problem We cannot use the app on the phone because it does not understand that it IS the hotspot and it’s “confusing” the tv
We have had nothing but problems since our purchase in not being able to use any of the functions, including the sleep timer In the past few weeks now our tv turns on in the middle of the night We have installed a *** to stream *** on our tv and we even tried turning the *** off at night, changing the input to something other than the HDMI at night, with no success The tv continues to turn itself on so we now have resor

I purchased a Vizio TV set about a year agoAt some point, Vizio upgraded the software in the TV to require a new remote with extra navigation buttons in order to configure the TV setI stepped through the process to order a new (free) remoteThe process was difficult because the process required the buttons on the new remoteI never received the remoteLast week, the TV set stopped responding to the smartcast app on my iPhoneAfter numerous attempts to get the TV functional again, I followed the instructions on the Vizio web site to fix the problemThis involved doing a hardware reset of the TVFollowing that, I am unable to configure the TV as configuration requires the new remoteVizio refuses to ship me the new remoteVarious customer support people differ on whether it is possible or not to set up the TV without said remoteThose who claim that it is possible refuse to provide instructions on how to do soThe set up process on the TV implies that it is possible but tho

In February I purchased a TV from WalmartAfter a few months I started having issues with the DisplayA Manager at walmart informed me that I would have to seek a replacement from the manufacturerI've since contacted the Manufacturer with my issue and was informed that they are not willing to repair or replace my defective TV that is still under warrantyA member of the company that I originally dealt with to begin the claim was able to check the serial number and informed me that I am within the month window for warrantyAfter beginning the process and submitting photos as asked, I received a call from another person who was seeking a receipt from the place I purchased the unit fromI do not have one in my possession as it was lostUpon review of their warranty policy, it states nowhere that a receipt is required for warranty replacement of a device and only possibly needed for repairI was told initially that my device would be replacedNow I am being told there is

I got Vizio TVS as gifts, I called regarding a remote issue and was told it couldn't be replaced and so I hung upI'm sick of the remote back cover falls off and the batteries fall out everyday! Your product is expensive and the remote should last longer then this and should be replaced!
Model ***-**