Vizio

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very...

seriously.
Please
be advised that VIZIO has determined that the VIZIO television in question in
this complaint was purchased from an unauthorized reseller.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. The VIZIO television in question is
currently operating normally and the customer is aware of VIZIO’s warranty.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO. Previously VIZIO had determined that the VIZIO television in question suffered a non-manufacturing defect. In theinterest of providing customer satisfaction VIZIO would like to offer the customer a replacement VIZIO television at a discounted price. Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At VIZIO, thequality of our products is very important to us.  We rely on andappreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have all already purchased a brand new tv from Vizio that did not last over 18 months. I am not spending any more money on a Vizio product,  whether it be refurbished and discounted or new and discounted. The first one did not work and I am not in a position financially to buy anything else.  I am not the only person who has had this problem from my research. If this tv was not practically new, I would not be so upset. Thank you.
Regards,
[redacted]

[redacted], go ahead and close it.  I finally got the retailer to take the TV back.  I just will not buy another Vizio product due to them not backing their product.  I still want to have the complaint listed on your website for them, so other consumers will know what to expect with this product.
 
Thanks again,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed 
After speaking with Harley at Vizio and expressing that I was not happy with his resolution either as he stated it would cause legal issues if I was given the refund as offered originally and I accepted I am still not happy with the response of legal issues being brought up if they gave me a refund as I was offered.  What legal issues ?  People go outside the warranty all the time especially if customer service offered it to begin with.
I'm not satisfied with this resulition attempt by Vizio and would like to know who else I can write a letter too at Vizio.  
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported...

to the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has determined
that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s
warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. VIZIO has offered to repair my TV at not cost to me. A repair has been scheduled. However, this matter isn't fully resolved until the repair actually takes place.
 
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully...

investigate this complaint without speaking to the customer.  VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to contact VIZIO.Again, VIZIO cannot further comment on this complaint without speaking to the customer.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is obviously a "copy and paste" by the company, of their prior message/response.  I reject this as the issue is not just monetary, but having to do with customer service lacking by their company. I would be happy to hear any attempt at an apology or explanation, as this was not a standard "warranty coverage" as their recent response suggest, but rather a long "battle" I was forced to undergo in order to be made whole due to their third party (HD Repair), damaging my television and causing me a lot of stress and countless hours of dealing with this.
Regards,[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO cannot fully...

investigate this complaint without additional information from the customer. VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information:(1)   Proof of purchase or receipt for the VIZIOProduct(2)   The customer’s name and phone number that wasused when the customer initially contacted VIZIO.Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At VIZIO, thequality of our products is very important to us.  We rely on andappreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. 
Regards,
[redacted]

Tell us why here...Dear Revdex.com Representative:  VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.  Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.  At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  Sincerely,  VIZIO, Inc.

I purchased a 70" tv 2.5 years ago. Within the first few months we got the blue screen with sound. /The store exchanged it for another one. within 6 months that tv Model E701I-A3 same exact problem no screen just sound. Vizio replaced it and gave us a 1 year warranty now one month over the one year warranty we have a blue screen and sound once again. Contracted them they refuse to help but the will discount another 70" tv by a few hundred dollars!! The tv repair people said they can try to fix it but the T con in these TVs are junk so it may not be repairable and if it is repaired cant guarantee it will last.
Contacted Vizio again and same response.
We have a two smaller Vizios We had purchased earlier together One a 42" and a 55" one is already in the garbage and the other one needs turned off and on because it looses its sound. Those tv worked good for the first 2 years. So we purchased the 70 and now we know VIZIO tvs are junk.
I WILL NEVER BUY ANOTHER VIZIO PRODUCT AND I ADVISE YOU NOT TO BUY ONE EITHER!! Unless you dont care that it will be garage within the first 3 yrs.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the...

interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue. A representative from VIZIO spoke with the complainant over the phone, and has resolved this issue.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint...

VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]tv. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

When I bought my house I bought a 70 Vizio smart tv from Walmart. After 15 the screen went black. According to Vizio this TV has been recalled since chip issue and screen will go black. I have got the run around for months about this issue and recall. Knowing there is a recall on my model, they refused to fix my TV nor will they replace it. So I have a 70 inch, $1,600 boat anchor. I will never do business with Vizio ever again. Terrible customer service.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. VIZIO has been unable to reach the customer regarding...

this matter. Please be advised that VIZIO has previously determined that the VIZIO television in question in this complaint has been out of warranty by approximately 2 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has previously offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has...

determined that the complaint is not covered under
the manufactures warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered to send the
customer a universal wall mount. This is the only offer VIZIO is able to make
at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.