Vizio

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to...

the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be
viewed online at http://www.vizio.com/warranty. VIZIO has contacted this
customer and has handled this complaint under the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/
for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO Blu Ray Player in question in this complaint has been out of warranty by approximately 2 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty.  VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us. We
rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our
products to contact us at https://vizio.custhelp.com/ for information
and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Unfortunately, we have been unable to make direct...

contact with the customer. As of this moment we have had no response to any of our attempts at contact, both by phone and e-mail. As such we have not had the opportunity to resolve this issue in any way. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest of...

providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue. A representative from VIZIO spoke with the complainant over the phone, and has made a offer to the complainant to resolve this issue.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue. A representative from VIZIO spoke with the complainant, and has made an offer to the complainant to resolve this issue.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.On February 24, I received a call from [redacted] with Vizio's corporate escalations group. Rather than apologize for the way Vizio handled my issue, [redacted] attempted to neogtiate with me about purchasing another television from Vizio. I told him I was a longtime Vizio customer with multiple other Vizio televisions in my house. Rather than thank me for my patronage, he said he would "take me at my word" for that. He attempted to shift blame to me for the damaged television and told me that it would be too cumbersome for Vizio to instruct their customers that they only have a certain amount of days to open a package and to make a claim on damaged products. I told him this would likely take about 10 seconds to do. [redacted] still could not tell me how long the customer has to report damage to products they receive from Vizio. [redacted] ultimately offered me a telelvision for $140; I paid $208 for the original television. I told him I could go to Costco and get a brand new 32" TV from a different manufacturer for not much more than $140, so why would I give more money to Vizio when they have so inadqueately and unprofessionally handled my problem. Rather than attempt to make the situation right, [redacted] treated me like another problem he had to get off his desk. Vizio continues to handle this situation improperly and clearly does not value their longtime customers. If this issue is not resolved to my satistfaction, I will never give the company another penny. And I will not stop litigating this matter until it is resolved properly.
Regards,
[redacted]

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that VIZIO has determined that the VIZIO television in
question in this complaint has been out of warranty by approximately 2
months.  A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty. In the interest of providing customer
satisfaction VIZIO has offered the customer [a replacement VIZIO television
at a discounted price to assist the customer with the replacement of their VIZIO
product].  This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, at this time I can not consider this complaint resolved as the promised replacement television has not been delivered.  I was contacted on Tuesday 1/10/17 by [redacted], an executive at Vizio stating that my replacement television was entered incorrectly into their system and that there would be a delay in delivery.  An email containing a the tracking number ([redacted]) was provided to me by Vizio.  This tracking number does not seem to be valid as it says (Error: No Shipment Specified) once the link is clicked.  As of today I am not sure of the status of the replacement television. I have not been contacted with a delivery date as of today.  The replacement television is promised to be delivered within a 7 to 10 day period.  Until the replacement television is delivered I can not consider this complaint closed.Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[After calling several times I finally spoke to someone in Vizio's escalated resolutions manager department. I was told the same silly response that the only option is to get a second tv at a discounted rate. This rate is more expensive than what I can find the same TV online. So I have 2 of their TVs at this point. They recognize that I was told that I would receive a refund and now they are simply retracting that statement, this is not acceptable nor are their practices good customer service. I own a company and if my customer service team told someone they would receive a refund I would stand behind it, retrain them on this process and move forward. My experience with Vizio from the beginning has been nothing short of terrible as I have received 3 bad TVs from Vizio.]
Regards,
[redacted]

VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that the VIZIO product in question in this...

complaint is covered under VIZIO’s manufacturer’s warranty.  A copy of the warranty can be viewed online at http://www.vizio.com/warranty.  As the customer stated in their complaint, VIZIO did offer to take back the VIZIO product from the customer and refund the customer for the cost of the VIZIO product.  The refund check was scheduled to be mailed out to the customer on September 9th, 2014.  Accordingly the customer should have by now received the refund check.  If the customer has not received the refund check VIZIO is requesting that the customer call our customer service department to let us know as soon as possible so that we can look into this matter to ensure that the check makes it to the customer.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of the complaint...

VIZIO has determined that this
complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and would like to resolve this matter
under the standard terms of VIZIO’s warranty by offering the customer free
replacement unit. However, the customer is unwilling to accept this offer.  If the customer changes their mind and would
like to accept our offer VIZIO requests that the customer contact VIZIO’s
customer service department.  At
VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1.5 years.  A copy of VIZIO’s warranty can be viewedonline at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price to assist the customer in replacing of their VIZIO product]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number[redacted]. As always, VIZIO
takes any complaint reported to the Revdex.com very seriously.
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Please be advised that VIZIO has determined that the VIZIO television in question is covered under VIZIO’s standard warranty.  VIZIO has reached out the customer and both VIZIO and the customer have come to an agreement regarding this matter.  VIZIO is following the standard terms of our warranty to assist the customer.  A copy of our warranty is available online at http://www.vizio.com/warranty.
The customer’s replacement unit was to have been delivered on Thursday, September 18.  If the customer has not yet received their replacement unit please have the customer contact our customer service department as soon as possible.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that...

the VIZIO television in question in this complaint has been out of warranty by approximately 4 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price]. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My new Vizio TV had three major issues within six months of purchase which clearly means there is a problem with Vizio TVs.    I will never buy another Vizio TV and will tell all my friends on social media to do the same.  My Vizio warranty did not state that my expensive TV would be replaced with a used demo TV that had been "recertified".   There is no telling how many months my used TV was playing 12 hours per day at the retail store before it was boxed up and sent to me.    In addition, my replacement TV only has a 90 day warranty.   The replacement TV should have a full one year warranty as well.
Regards,
[redacted]

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the...

VIZIO television in question
suffered a non-manufacturing defect. 
Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make
at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by Vizo in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio did send me a printed copy of the manual in English. HOWEVER, Vizio DID NOT give me any confirmation that they did register my TV under it's warranty. I gave the woman , who called me, all the information that would have been put on the registration card but I have received nothing to confirm that my TV is now registered and covered under Vizio's warranty program. I did not contact Vizio because of a letter I received from the office of the State Attorney General in South Dakota dated DEC.17,2015 telling me NOT TO contact Vizio for at least 20 days. It seems like  was quite a co-incidence that I did not receive the manual until after the Attorney Generals Office got involved. Now if Vizio will send me a confirmation that my TV is registered I will consider this matter closed but not until this happens.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO Blu Ray Player in question in this complaint has been out of warranty by approximately 1 year and 10 months.  A copy of VIZIO’s warranty canbe viewed online at http://www.vizio.com/warranty.  VIZIO has been unable to reach the customer regarding this matter. There is nothing further that VIZIO can offer the customer at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.