Vizio

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the...

VIZIO television in question
suffered a non-manufacturing defect. 
Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make
at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
 
As previously stated, based upon VIZIO’s review of the product in question VIZIO has determined that the warranty on this product expired prior to Ms. Upton contacting VIZIO regarding this matter.
In the interest of providing customer satisfaction VIZIO has contacted Ms. Upton and made her an offer to purchase a replacement VIZIO product at a discounted price.  Should Ms. Upton wish to take VIZIO up on this offer we encourage her to contact us at her earliest convenience.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The tv was delivered and set up. The picture does not have the sharpness or clarity as the previous one. despite the installers trying to clear it up. Also the picture chops off the top of their heads. Also the horizon is off making the side look awkward or abnormal. I was told by the Vizio representative that this is NOT a new tv but one that may have been in the warehouse a while OR may have been returned (for what????) and they checked it over to make it like new. (again????) The representative from Vizio said to call her if there were problems, but no new tv or refund. Rather than go thru another 2 weeks with no tv and no compensation for the inconvenience of another "recertified tv that is just like new", If I call Comcast to see what they can do, that is $40 out of my pocket. No, I am not pleased or satisfied at all!!!! 
regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Vizio's last message on this complaint on 9/12 was a exact duplicate of the message they sent on 9/2 asking for a copy of my receipt and photos showing the issue, which I have already provided.  Their 9/12 response was a repeat of an ask for information I already provided thru the Revdex.com and should NOT count as an answer to my complaint.  I did answer this, and they should not count as responding by repeating the Exact same message.  I honestly thought it was a mistake and didn't bother typing in my response again because I already answered it once.
I have worked with Vizio through this process spending 45 minutes on the phone with their tech support to prove the TV does not turn on.  During the Revdex.com complaint process I have called their designated contact 5 times on 9/13 and 2 additional times without a call back.  They don't leave substantive voicemails either.  They have systematically stonewalled on fulfilling their warranty and giving me my money back on their defective product.
Please don't let them skimp out and make me start this whole process over because they submitted a duplicate form letter that I already answered to exactly as they asked.  I just want to get my money back.
Thanks you,
[redacted]Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I working with Vizio on a discounted model as reflected in there reply; however, until the replacement model is delivered and inspected, this ticket should not be closed.  I need to ensure I'm receiving what was discussed with Vizio.
Regards,
[redacted]

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of the complaint...

VIZIO has determined that this
complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and the customer has informed VIZIO
that they exchanged the unit at the local store. Accordingly, VIZIO considers
this matter closed.At
VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 2 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance. Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO cannot fully investigate...

this complaint without additional information from the customer.  VIZIO has been unable to reach the customer regarding this matter.  VIZIO is requesting that the Revdex.com contact the customer and ask them to provide VIZIO with the following information:   (1)   Proof of purchase or receipt for the VIZIO Product and Serial number of the unit (2)   Pictures of the purported issue with the VIZIO Product (3)   The customer’s name and phone number that was used when the customer initially contacted VIZIO. Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me if the technician can fix the television.  I will wait for the business to perform this action and, if it does with satisfactory results, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While at a meeting on monday evening, I received a call from a Vizio Representative. I believe he said his name is [redacted].  I asked him to call the next day as I was otherwise occupied. He said he would.  I have not heard from anyone since.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Still is making the same motion blurr suggested they upgrade the seris to 960 clear motion tv so that have highest refresh rate. also this is making me want to go to arbitration over tv order and fix until the tv is corrected or replaced I will not close out
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer nothing, as customer refused a pricing offer. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

I bought a 60in vizio tv in 2013. I read online that there was a recall on the 60in with my model number. I called and they said there was nothing they could do because the warranty was up. My tv is doing everything the that the recall states. In my personal opinion a tv that is only a year and a half old should not be already screwing up. Especially when the tv is not the main one in our house. It's pretty sad when my older tv outlasts this tv. I wont ever buy a vizio product again and I will tell everyone else never to buy one. Expensive products and there is nothin vizip cI bought a 60in vizio tv in 2013. I read online that there was a recall on the 60in with my model number. I called and they said there was nothing they could do because the warranty was up. My tv is doing everything the that the recall states. In my personal opinion a tv that is only a year and a half old should not be already screwing up. Especially when the tv is not the main one in our house. It's pretty sad when my older tv outlasts this tv. I wont ever buy a vizio product again and I will tell everyone else never to buy one. Expensive products and there is nothin vizio can do but say "sorry.an do but say "sorry.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any...

complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 ½ years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer].  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com, Vizio has resolved the situation and is sending me a new TV free of charge. Thank you for filing my complaint! It was a tremendous help to me and my family! [redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number
font-family: Verdana, sans-serif;">[redacted].  As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 ½ years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a full courtesy repair.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Issue has been resolved. I have received a full refund

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Yesterday on 05-16-2015 (Sat), I received a phone call from Vizio Customer Relations Manager ( a female voice) and was surprised to hear what she said. She will not exchange or repair the broken T.V  I have and was offering she can help me find another T.V on discounted price. I do not want to spend a single penny on a Vizio product as I have already paid price of the T.V. I asked her; is it listed somewhere on the box to open the box at the store to make sure it is not broken and she had no answer. She was just circling back saying damage is not covered in waranty. I told her this means going forward whenever I buy an electronic item, I should open it at the store in front of the Sales person so that no-one blames any one afterwards, which is not a usual practice the customers follow. I remember when I purchased this T.V; many other customers loaded their T.V in the trunk of their vehicles and half of the box was hanging out of the truck of others  customer vehicles. This means all should have damaged their T.V. I brought this T.V home in a very safe way, keeping it standing straight in my van; rapped in a blanket and my wife was holding the box all the time sitting on a single seat in one corner of my van. I kept the box secured in a separate room on a carpeted floor, which stays locked. I told Vizio Customer Relations Manager I am an honest person and what I telling is 100% true and ready to sign any legal document to assure Vizio, I did not cause any damage to this T.V. Seems like Vizio Customer Relations Manager does understand my concern but do not want to open the door if they exchange this T.V, other customers could claim the same way. I also mentioned to the Vizio Customer Relations Manager if I had opened the T.V box at Wal-Mart during purchase, this T.V would have been retuned back to Vizio or Wal-Mart would have kept it depending upon their business process with Vizio. I am just loosing my money as did not open the box during due course of time. If Vizio will not replace or repair this T.V , I will never buy a Vizio product in my whole life. I mentioned this to Vizio Customer Relations Manager that you will loose a customer for my entire life and my other family members , relatives and friends would also come to know as  everyone knew I bought a  big screen T.V and was waiting for my basement to finish and then install. Thank you for your efforts. Sincerely,
 [redacted]