Vizio

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes...

any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 year 8 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 8 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported...

to the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty.  VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us. We
rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our
products to contact us at https://vizio.custhelp.com/ for information
and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at [redacted].  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO Blu Ray Player in question in this complaint has been out of warranty by approximately 2 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 5 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc

Dear Revdex.com Representative:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number
[redacted]. As always, VIZIO takes any complaint reported to
the Revdex.com very...

seriously.
 
In the interest of providing customer satisfaction VIZIO has
contacted the complainant in an effort to resolve this issue.
A representative from VIZIO spoke with the complainant over
the phone, and the issue is resolved.
 
At VIZIO, the quality of our products is very important to us.
We rely on and appreciate product feedback from our customers
and encourage anyone who has questions about or problems with
our products to contact us at https://vizio.custhelp.com/ for
information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) complaint number [redacted] VIZIO takes any complaint reported to the Revdex.com very seriously.
At VIZIO, the quality of our...

products is very important to us.  VIZIO works diligently to bring the best possible experience to our customers. In order to deliver the same experience with our app partners, this requires hard work and collaboration among VIZIO and the app partners. 
Amazon is working hard to update the Amazon Instant Video app on the VIZIO Internet Apps Plus platform and deliver an improved user experience.  Once the update is available, the Amazon Instant Video App will automatically update on the internet-connected VIZIO smart TV.   
We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that VIZIO has determined that the VIZIO
television in question in this complaint has been out of warranty
by approximately 5 months.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. In the interest of providing
customer satisfaction VIZIO has offered the customer [a full courtesy repair
service to assist the customer with the repair of their VIZIO product]. This
is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us. We rely on
and appreciate product feedback from our customers and encourage anyone
who has questions about or problems with our products to contact us
at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the...

VIZIO television in question in
this complaint has been out of warranty by approximately 1 year.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price.  The customer accepted the offer extended by
VIZIO. Accordingly,
VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported to the Revdex.com very...

seriously.
Please be advised that VIZIO has determined that the VIZIO television in question in
this complaint has been out of warranty by approximately 3 years.  A copy of VIZIO’s
warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of
providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO
product free of charge to the customer].  This is the only offer VIZIO is able to make
at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer were attached on the initial response.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer].  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
A Vizio rep by the name of [redacted] contacted me and said they would accept my return and pay the return postage, He said I should expect an e-mail with a postage paid return label attached, I did receive a e-mail from Vizio with a RMA number of [redacted] but no return label was attached.
I contactedVizio custoner support about the return postage label and spoke with [redacted], He said he would check with the shipping department and find out why I didnt receive the postage paid label, A day later [redacted] sent me several very vague e-mails that I couldnt understand, One email simply said we are sending you the label UPS, I asked him to clarify the meaning of this, He then sent me an email saying that the shipping department had sent me the label  (which they never did) 
I have come to the conclusion that if I want a refund I will have to pay the return shipping myself, When they issue my refund I will drop this complaint, below is the conversation I had with [redacted].
[redacted] (VIZIO)
Feb 21 03:05 PM
Dear [redacted],
We have emailed you the shipping company to resolve this issue. If you need our assistance again in the future you can contact us by chat at http://chat.vizio.com or by phone at 877-878-4946.
Thanks and have a great day!
[redacted]
VIZIO
800 Stevens Port Drive Suite DD750
Dakota Dunes SD 57049
Phone 877-878-4946
visit us: www.vizio.com
Facebook: www.facebook.com/vizio
Twitter : www.twitter.com/VIZIO

[redacted]
Feb 21 02:23 PM
Does this mean that you actually mailed me a return shipping label via UPS ? Or will the UPS driver attach the label when they pick up the soundbar?
Sent from my Motorola ATRIX™ 4G on AT&T
-----Original message-----



 

[redacted]
Feb 21 02:11 PM
Does this mean that you actually mailed me a label UPS or that UPS has the label and I need to have the soundbar setting outside my door for UPS to pick up?
Sent from my Motorola ATRIX™ 4G on AT&T
-----Original message-----



 

[redacted] (VIZIO)
Feb 21 01:44 PM
Dear [redacted],
The shipping label has been sent out as of last night. You will receive this label via UPS. I do apologize for the delay. If you need our assistance again in the future you can contact us by chat at http://chat.vizio.com or by phone at 877-878-4946.
Thanks and have a great day!
[redacted]
VIZIO
800 Stevens Port Drive Suite DD750
Dakota Dunes SD 57049
Phone 877-878-4946
visit us: www.vizio.com
Facebook: www.facebook.com/vizio
Twitter : www.twitter.com/VIZIO




[redacted] (VIZIO)
Feb 20 06:03 PM
Dear [redacted],
I am contacting our shipping department and am going to find out where your label is. Sorry for the delay!
If you need our assistance again in the future you can contact us by chat at http://chat.vizio.com or by phone at 877-878-4946.
Thanks and have a great day!
[redacted]
VIZIO
800 Stevens Port Drive Suite DD750
Dakota Dunes SD 57049
Phone 877-878-4946
visit us: www.vizio.com
Facebook: www.facebook.com/vizio
Twitter : www.twitter.com/VIZIO




[redacted]
Feb 18 09:19 PM
I have checked my e-mail, I dont have a return postage label attached to any of the e-mails I have received from Vizio, I also checked my trash can, deleted and junk file and I have found no return prepaid postage label.
If [redacted] in customer service has already sent it could someone please resend it to me?
Thanks...[redacted]/dreamcatcher[redacted]



 

[redacted] (VIZIO)
Feb 18 07:22 PM
Dear [redacted],
Thank you for your recent inquiry with VIZIO. I would be more than happy to help you. Here at VIZIO we do offer best in class technical support.
Can I have you check your email for this pre-paid label? If you need our assistance again in the future you can contact us by chat at http://chat.vizio.com or by phone at 877-878-4946.
Thanks and have a great day!
[redacted]
VIZIO
800 Stevens Port Drive Suite DD750
Dakota Dunes SD 57049
Phone 877-878-4946
visit us: www.vizio.com
Facebook: www.facebook.com/vizio
Twitter : www.twitter.com/viziotv




[redacted]
Feb 18 06:53 PM
I was told by your customer service rep [redacted] that Vizio would send me a postage paid return label, I have not received it yet.
Please advise......[redacted]
From: [email protected]
To: [redacted]
Date: Fri, 14 Feb 2014 15:00:32 -0800
Subject: Vizio Customer Service: Service Request has been created. Service Request # [redacted]
 
Dear Valued Customer,
Thank you for contacting VIZIO. Here is your Service Request #: RC1[redacted]

We have provided a tracking link below allowing you to track your Service Request:
http://crmsupport.vizio.com/WebStatus.aspx
If you need to contact VIZIO support again, please reference your
Service Request # provided above.
If you are shipping a VIZIO product:
Package the product that needs returned:
Product returns to VIZIO’s service centers must utilize either the original casrton box and shipping material or packaging that affords an equal degree of protection.
VIZIO Technical Support will provide instructions for packing and shipping the covered Product to the VIZIO service center.
VIZIO’s one-year limited warranty only covers defects in materials and workmanship. This warranty does not cover, for example: cosmetic damage, normal wear and tear, improper operation,
improper voltage supply or power surges, signal issues, damages from shipping, acts of God, any type of customer misuse, modifications or adjustments, as well as installation and set-up issues
or any repairs attempted by anyone other than by a VIZIO authorized service center.
If an item is received damaged due to improper packaging, you will be responsible for the damages.
Write the Service Request # that you were assigned on the outside of the box.
We will notify you via email when the product is shipped and/or received.
Thank you for your business,
 
VIZIO Support Team


America's Number One Hi-Def TV Company and home of Entertainment Freedom for All
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If you have questions or need further assistance, please visit http://vizio.custhelp.com/app/home
© 2002-2011 VIZIO and/or its affiliates. All rights reserved.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint underthe terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted] . As always,
VIZIO takes any complaint...

reported to the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty.  VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to
contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below:
Sorry for the late reply. I have been busy with work. I'm not sure why this was closed. I was communicating with the company and sent pictures they requested. I never heard back from them. Please help! This is definitely not resolved. The company requested I send pictures and I did so. They have not followed up since. I would like to re-open this isn't possible. 
[redacted]

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the...

interest of providing customer satisfaction, a representative from VIZIO has attempted to contact the complainant to further discuss this complaint; however, we have not been able to reach the complainant at this time. VIZIO will attempt to contact the complainant again in an effort to try and to come to a resolution regarding this complaint.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.