Vizio

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. this is the third time that I have filed a complaint against vizio about my defective television that was purchased two years ago from [redacted] the television just stopped working due to a power issue that vizio is not taking full responsibility for. I am not the maker of the product I am the displeased consumer who purchased the product. Can someone please contact vizio and ask them for a written response to why they are not taking responsibility for the product. Mr. [redacted] from vizio's corporate office stated that it would be unfair to replace my out of warranty television because of a power issue, because it would not be fair to people with warranties and it could cause them to be sued.I would like my television to be replaced with a new one.
Regards,
[redacted]

Revdex.com:
Vizio has went forward with a response to replace the TV under their warranty guidelines.  I have received the new product and am satisfied with Vizio's response.  Thank you for the help.  This issue has been resolved, and I am satisfied. 
Regards,
[redacted]

I purchased a 39" smart vizio tv 2 years ago from Sams club. I called vizio in regards to the tv malfunctioning. I literally bought the smart tv to only stream netflix in our bedroom. I purchased it and watched netflix for approx. 2 months before my show was over so I didn't use it for a good 5 months. Turned it back on and nothing worked. spent 3 days on the phone trying to solve it. Transferred multiple times and still nothing. Then finally was told there was nothing they could do because it was out of warranty! I'm extremely disappointed with not only the quality but the customer service!!! After ONLY owning Vizio's, I will not own another.
To me 1-3 years old is still NEW, stand behind your product and offer an exchange or replacement! After Calling Sams Club, they mentioned this is a HUGE issue with this exact tv so this to me is a RED FLAG! I want a replacement or mine repaired, free of cost!

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notification regarding Revdex.com complaint number [redacted].  VIZIO takes any
complaint reported to the Revdex.com very seriously.
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In the interest of providing customer satisfaction VIZIO has contacted the
complainant in an effort to resolve this issue. A representative from VIZIO
spoke with the complainant over the phone, and is working with the complainant
to resolve this issue.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.

We purchased a Vizio TV had it 2 years starting experiencing lines in the picture. I also looked online and found a lot of complaints with the same issue. I contacted Vizio they offered 49 dollars off a new TV. I will not invest in any other products from this company. The customer service area did not seem to care about customer satisfaction. Seems the company has had numerous complaints on picture quality but are unwilling to take responsibility for the issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
VIZIO customer service again contacted us with the same useless "offer" as before. Seems like a poor deal for consumers to purchase a product in good faith, receive the product damaged and then be given the option to spend MORE money on their products. This is unacceptable. Why would any consumer want to continue their business relationship with a company that treats them this way?The only viable solution to this is a refund (partial or complete) or replacement of the unit. Outside of that we are at an impasse, and VIZIO is not willing to negotiate in good faith. If VIZIO can't stand behind the quality of their products then I think their Revdex.com reputation should reflect that. Please file my experience with VIZIO products and customer service as a ZERO or an F or whatever grade can be given to warn off other potential suckers that might fall prey to VIZIO's predatory business practices.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  Inthe interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

I purchased a vizio tv 3 years ago for my kitchen counter. I had a panasonic old style tv in that location for 15 years but upgraded to thinner tv with Vizio. I rarely watch tv so must have used it, at most, 20 times in 3 years. In fact I still have the original batteries in the remote which are in excellent condition according to my battery tester. The tv would not turn on last week and when I contacted Vizio they said it is out of the warranty period. I said it was hardly used and I would send it to them, at my own cost, for confirmation of this so they could send me a new tv. There was obviously something wrong with the one I purchased and they could inspect it themselves. They refused so I threw out this TV since the cost of repair would exceed the $200 I paid for it. DO NOT BUY FROM THIS COMPANY SINCE THEY DO NOT STAND BEHIND THEIR PRODUCTS.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[I am dissatisfied with this proposed offer due to the following reasons: (1) The offer does not correct the company's error, which is to simply repair the television (2) The company is once again asking me, the consumer, to pay for a defect that I did not cause.  (3) [redacted], Vizio's resolution manager, did not keep his promise, which should have been two proposed actions to resolve the matter. (4) I am not asking Vizio to sale me a television, I am ONLY asking for a repair.Regards,[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined...

that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be...

advised that based upon VIZIO’s review of the product in question VIZIO has determined that the warranty on this product expired prior to the customer contacting VIZIO regarding this matter.
 
In the interest of providing customer satisfaction VIZIO has contacted the customer and made her an offer to purchase a replacement VIZIO product at a discounted price.  This is the only offer VIZIO is able to make to the customer at this time. 
 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
 
Sincerely,
VIZIO, Inc.
 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback
from our customers and encourage anyone who has questions about or problems
with our products to contact us at https://vizio.custhelp.com/ for information
and assistance.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always,
VIZIO takes any complaint reported...

to the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has
determined that this complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty.  VIZIO has contacted this customer
and has handled this complaint under the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us. We
rely on and appreciate product feedback from our customers and
encourage anyone who has questions about or problems with our
products to contact us at https://vizio.custhelp.com/ for information
and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number
[redacted]. As always, VIZIO takes any complaint reported to
the Revdex.com very...

seriously.
 
In the interest of providing customer satisfaction VIZIO has
contacted the complainant in an effort to resolve this issue.
A representative from VIZIO spoke with the complainant over
the phone, and the issue is resolved.
 
At VIZIO, the quality of our products is very important to us.
We rely on and appreciate product feedback from our customers
and encourage anyone who has questions about or problems with
our products to contact us at https://vizio.custhelp.com/ for
information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 5 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The tv was purchased new around Christmas 2013, it was supposed to be a high end tv yet in January 2015 it failed, frustrated with VIZIO's response at the time I took it down and boxed it up hoping to have it fixed although VIZIO customer service when I called yet they told me it was out of warranty and there was nothing they could do. Fast forwarding to present, I was cleaning my garage out and the tv being in my garage brought back old angry memories so I went online and found out the issues are known far and wide by VIZIO for this particular tv model and an extended 1 year warranty was given out which I knew nothing about because I was never notified of that resolution. I purchased the tv new at [redacted], I have looked high and low for my receipt but cannot find it, as I recall it may have been provided back to VIZIO during the first go around or left on a scanner by accident when it was scanned to send the receipt on. The fact remains no product is worth $3000 for only 13 months of use only to fail and be told I am on my own while others with the exact same problem had theirs repaired under full warranty. I turn it on, the back light and sound are there but no picture, I have gone through hours of extensive troubleshooting to no avail, it is time for VIZIO to make this right for me as a consumer of their product as well being that it is a well know issue for this particular model, I will accept a repair or a replacement but I am not going to throw away a $3000 tv even though I believe that is what is expected by VIZIO for this matter. IT would be like buying a new car, driving it 1000 miles and junking it, it is a totally unreasonable solution! The tv has been sitting in its original box since January 2015 with no resolution.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. The customer has informed VIZIO that they returned the unit to Amazon. Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes...

any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 year 8 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue was not weather or not the TV would be covered under the warranty as the TV was less than a year old it was. The issue became we were told many times by multiple representatives that the process from the initiation of the warranty process until the delivery of the TV would be 7-10 days. I called Vizio on 9/11/16 because the TV failed to turn on. The representative set it up so someone would come to our house to fix it. 9/12/16 received a call from Vizio that was cancelled and Vizio was shipping a tv, and again confirmed with the rep several times the process would take 7-10 days.
9/18/16 called Vizio again and received confirmation that [redacted] received the TV. 9/22/16 received a call from [redacted] that they were not delivering the TV until 9/28/16.
Called 9/22/16 called Vizio again and received confirmation that the TV was processed through [redacted] system on the 19th. poke to the Super [redacted] and he stated once the TV goes to the delivery service there is nothing he can do except send an escalation email as it is out of his hands. It could take 48 hours for [redacted] to respond to the escalation email. The supervisor gave tracking number and number for us to call [redacted]. Tracking number given en[redacted]
 
9/22/16 called [redacted] at [redacted] gave her the tracking number given by [redacted] at Vizio. [redacted] confirmed my information and said I was sent up for Delivery on 9/23/16 between 12pm-4pm. 9/23/16 no delivery.
9/23/16 called [redacted] gave him the tracking same tracking number. He pulled up someone else's information and they were scheduled for a Delivery on 9/23/16 instead of me. [redacted] gave the correct tracking number and said that my delivery was still on 9/28/16. Which was out of the timeframe of the 7-10 business days that was given.
 
9/24/16 [redacted] from Vizio called and said that he would see about getting the TV on Monday or Tuesday (9/26-9/27) and that if [redacted] would not deliver it those days then he would look into other avenues for me to get the TV. He was supposed to follow up to see if the TV was going to be delivered in that timeframe and never did.
 
9/26 received a call from [redacted] at [redacted] and she said she just received an escalation regarding the TV and as the Trucks were already out the TV could not be delivered on 9/26. She was working on a delivery for 9/27. She stated that [redacted] had 7-10 days from when they received the TV to deliver it. She is the second person at [redacted] to tell me this. I told her that Vizio promised 7-10days from the start of the process and she said it wasn't true.
 
I had to call Vizio again and again the issue had to be escalated and [redacted] again called back and was able to get a delivery for 9-27 and the TV has been delivered. I am upset with the process and miscommunication that we had to go through to finally get this TV. Not to mention that when I called the representative agree that the TV was being delivered out of the time frame promised yet no one could do anything. The deliver process was stressful as [redacted] will schedule a day but not give a time frame for delivery until the day before the delivery. To expect people to take a day off of work for an item that may or may not be delivered is upsetting.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at [redacted].  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely,VIZIO, Inc.