Vizio

I purchased a vizio tv 3 years ago for my kitchen counter. I had a panasonic old style tv in that location for 15 years but upgraded to thinner tv with Vizio. I rarely watch tv so must have used it, at most, 20 times in 3 years. In fact I still have the original batteries in the remote which are in excellent condition according to my battery tester. The tv would not turn on last week and when I contacted Vizio they said it is out of the warranty period. I said it was hardly used and I would send it to them, at my own cost, for confirmation of this so they could send me a new tv. There was obviously something wrong with the one I purchased and they could inspect it themselves. They refused so I threw out this TV since the cost of repair would exceed the $200 I paid for it. DO NOT BUY FROM THIS COMPANY SINCE THEY DO NOT STAND BEHIND THEIR PRODUCTS.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any...

complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 ½ years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer].  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[I am dissatisfied with this proposed offer due to the following reasons: (1) The offer does not correct the company's error, which is to simply repair the television (2) The company is once again asking me, the consumer, to pay for a defect that I did not cause.  (3) [redacted], Vizio's resolution manager, did not keep his promise, which should have been two proposed actions to resolve the matter. (4) I am not asking Vizio to sale me a television, I am ONLY asking for a repair.Regards,[redacted]

I bought a 60in vizio tv in 2013. I read online that there was a recall on the 60in with my model number. I called and they said there was nothing they could do because the warranty was up. My tv is doing everything the that the recall states. In my personal opinion a tv that is only a year and a half old should not be already screwing up. Especially when the tv is not the main one in our house. It's pretty sad when my older tv outlasts this tv. I wont ever buy a vizio product again and I will tell everyone else never to buy one. Expensive products and there is nothin vizip cI bought a 60in vizio tv in 2013. I read online that there was a recall on the 60in with my model number. I called and they said there was nothing they could do because the warranty was up. My tv is doing everything the that the recall states. In my personal opinion a tv that is only a year and a half old should not be already screwing up. Especially when the tv is not the main one in our house. It's pretty sad when my older tv outlasts this tv. I wont ever buy a vizio product again and I will tell everyone else never to buy one. Expensive products and there is nothin vizio can do but say "sorry.an do but say "sorry.

Revdex.com:
Vizio has went forward with a response to replace the TV under their warranty guidelines.  I have received the new product and am satisfied with Vizio's response.  Thank you for the help.  This issue has been resolved, and I am satisfied. 
Regards,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Yesterday on 05-16-2015 (Sat), I received a phone call from Vizio Customer Relations Manager ( a female voice) and was surprised to hear what she said. She will not exchange or repair the broken T.V  I have and was offering she can help me find another T.V on discounted price. I do not want to spend a single penny on a Vizio product as I have already paid price of the T.V. I asked her; is it listed somewhere on the box to open the box at the store to make sure it is not broken and she had no answer. She was just circling back saying damage is not covered in waranty. I told her this means going forward whenever I buy an electronic item, I should open it at the store in front of the Sales person so that no-one blames any one afterwards, which is not a usual practice the customers follow. I remember when I purchased this T.V; many other customers loaded their T.V in the trunk of their vehicles and half of the box was hanging out of the truck of others  customer vehicles. This means all should have damaged their T.V. I brought this T.V home in a very safe way, keeping it standing straight in my van; rapped in a blanket and my wife was holding the box all the time sitting on a single seat in one corner of my van. I kept the box secured in a separate room on a carpeted floor, which stays locked. I told Vizio Customer Relations Manager I am an honest person and what I telling is 100% true and ready to sign any legal document to assure Vizio, I did not cause any damage to this T.V. Seems like Vizio Customer Relations Manager does understand my concern but do not want to open the door if they exchange this T.V, other customers could claim the same way. I also mentioned to the Vizio Customer Relations Manager if I had opened the T.V box at Wal-Mart during purchase, this T.V would have been retuned back to Vizio or Wal-Mart would have kept it depending upon their business process with Vizio. I am just loosing my money as did not open the box during due course of time. If Vizio will not replace or repair this T.V , I will never buy a Vizio product in my whole life. I mentioned this to Vizio Customer Relations Manager that you will loose a customer for my entire life and my other family members , relatives and friends would also come to know as  everyone knew I bought a  big screen T.V and was waiting for my basement to finish and then install. Thank you for your efforts. Sincerely,
 [redacted]

Issue has been resolved. I have received a full refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. this is the third time that I have filed a complaint against vizio about my defective television that was purchased two years ago from [redacted] the television just stopped working due to a power issue that vizio is not taking full responsibility for. I am not the maker of the product I am the displeased consumer who purchased the product. Can someone please contact vizio and ask them for a written response to why they are not taking responsibility for the product. Mr. [redacted] from vizio's corporate office stated that it would be unfair to replace my out of warranty television because of a power issue, because it would not be fair to people with warranties and it could cause them to be sued.I would like my television to be replaced with a new one.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  Inthe interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very...

seriously.Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. The customer has informed VIZIO that they returned the unit to Amazon. Accordingly, VIZIO considers this matter closed.At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear
Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to...

the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty.  Accordingly, VIZIO is working towards a resolution to close this matter.
 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative:
 
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be...

advised that based upon VIZIO’s review of the product in question VIZIO has determined that the warranty on this product expired prior to the customer contacting VIZIO regarding this matter.
 
In the interest of providing customer satisfaction VIZIO has contacted the customer and made her an offer to purchase a replacement VIZIO product at a discounted price.  This is the only offer VIZIO is able to make to the customer at this time. 
 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
 
Sincerely,
VIZIO, Inc.
 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback
from our customers and encourage anyone who has questions about or problems
with our products to contact us at https://vizio.custhelp.com/ for information
and assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The tv was purchased new around Christmas 2013, it was supposed to be a high end tv yet in January 2015 it failed, frustrated with VIZIO's response at the time I took it down and boxed it up hoping to have it fixed although VIZIO customer service when I called yet they told me it was out of warranty and there was nothing they could do. Fast forwarding to present, I was cleaning my garage out and the tv being in my garage brought back old angry memories so I went online and found out the issues are known far and wide by VIZIO for this particular tv model and an extended 1 year warranty was given out which I knew nothing about because I was never notified of that resolution. I purchased the tv new at [redacted], I have looked high and low for my receipt but cannot find it, as I recall it may have been provided back to VIZIO during the first go around or left on a scanner by accident when it was scanned to send the receipt on. The fact remains no product is worth $3000 for only 13 months of use only to fail and be told I am on my own while others with the exact same problem had theirs repaired under full warranty. I turn it on, the back light and sound are there but no picture, I have gone through hours of extensive troubleshooting to no avail, it is time for VIZIO to make this right for me as a consumer of their product as well being that it is a well know issue for this particular model, I will accept a repair or a replacement but I am not going to throw away a $3000 tv even though I believe that is what is expected by VIZIO for this matter. IT would be like buying a new car, driving it 1000 miles and junking it, it is a totally unreasonable solution! The tv has been sitting in its original box since January 2015 with no resolution.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please...

be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  VIZIO offered the customer a refund and the customer accepted. Unfortunately, we had a previous address on file for the customer and the check was mailed to the wrong address. VIZIO has since spoken to the customer and received the correct address. The customer has been informed that once VIZIO receives the check back we will send it to the correct address. The customer has stated that he will no longer speak to VIZIO on this matter. At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.Tell us why here...

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online
at http://www.vizio.com/warranty. VIZIO has contacted this customer and has
handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.
 
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at
https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any...

complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 5 years.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price to assist the customer with the repair of their VIZIO product/other offer.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The issue was not weather or not the TV would be covered under the warranty as the TV was less than a year old it was. The issue became we were told many times by multiple representatives that the process from the initiation of the warranty process until the delivery of the TV would be 7-10 days. I called Vizio on 9/11/16 because the TV failed to turn on. The representative set it up so someone would come to our house to fix it. 9/12/16 received a call from Vizio that was cancelled and Vizio was shipping a tv, and again confirmed with the rep several times the process would take 7-10 days.
9/18/16 called Vizio again and received confirmation that [redacted] received the TV. 9/22/16 received a call from [redacted] that they were not delivering the TV until 9/28/16.
Called 9/22/16 called Vizio again and received confirmation that the TV was processed through [redacted] system on the 19th. poke to the Super [redacted] and he stated once the TV goes to the delivery service there is nothing he can do except send an escalation email as it is out of his hands. It could take 48 hours for [redacted] to respond to the escalation email. The supervisor gave tracking number and number for us to call [redacted]. Tracking number given en[redacted]
 
9/22/16 called [redacted] at [redacted] gave her the tracking number given by [redacted] at Vizio. [redacted] confirmed my information and said I was sent up for Delivery on 9/23/16 between 12pm-4pm. 9/23/16 no delivery.
9/23/16 called [redacted] gave him the tracking same tracking number. He pulled up someone else's information and they were scheduled for a Delivery on 9/23/16 instead of me. [redacted] gave the correct tracking number and said that my delivery was still on 9/28/16. Which was out of the timeframe of the 7-10 business days that was given.
 
9/24/16 [redacted] from Vizio called and said that he would see about getting the TV on Monday or Tuesday (9/26-9/27) and that if [redacted] would not deliver it those days then he would look into other avenues for me to get the TV. He was supposed to follow up to see if the TV was going to be delivered in that timeframe and never did.
 
9/26 received a call from [redacted] at [redacted] and she said she just received an escalation regarding the TV and as the Trucks were already out the TV could not be delivered on 9/26. She was working on a delivery for 9/27. She stated that [redacted] had 7-10 days from when they received the TV to deliver it. She is the second person at [redacted] to tell me this. I told her that Vizio promised 7-10days from the start of the process and she said it wasn't true.
 
I had to call Vizio again and again the issue had to be escalated and [redacted] again called back and was able to get a delivery for 9-27 and the TV has been delivered. I am upset with the process and miscommunication that we had to go through to finally get this TV. Not to mention that when I called the representative agree that the TV was being delivered out of the time frame promised yet no one could do anything. The deliver process was stressful as [redacted] will schedule a day but not give a time frame for delivery until the day before the delivery. To expect people to take a day off of work for an item that may or may not be delivered is upsetting.
Regards,
[redacted]

Today I moved my other Vizio Smart TV from the bedroom to the living room.  I hung this TV on the same wall, and removed the console stanchion from the bottom of the TV in the same manner as I did the other one.  Of course I used more caution in doing so this time because I didn't want two...

broken TV's in the house, but I clearly used the same technique (i.e. setting the TV on the carpet and turning it over onto its side to detach the bottom, then hanging it on the wall).  Attached are the photos with no visible issue or problems (e.g. no horizontal, vertical, or diagonal lines) on this one.  If Vizio will not replace my broken TV then is it possible to correct the horizontal and vertical lines on it which are under warranty, but not the diagonal line?  At least that would clear up most of the picture that I cannot see now.  If this is still not acceptable to Vizio then what is the out of pocket cost to me to have Vizio repair this TV out of warranty?  I want to compared the cost of repairing it vice buying a new one. I want to get this problem resolved ASAP either through Vizio or not.Thanks,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ the tv was shipped about two weeks ago and I still have yet to receive my refund. Someone from corporate has contact me but there still is jo estimated time of when my refund will be completed.  Vizio tried to blame the shipping company for why it took so long to pick up the TV and continue the process of my refund. Like I stated below I was supposed to be advised when the TV was received, and I will assume it hasn't because I have not been notified. Which I know they haven't even gone through receiving the TV, it hasn't been inspected,  which will still take time for them to process the refund and then depending on how they send me my refund. A process this simple should not take longer than month which is the time frame I was given this should be completed, and it already has been past two months. This is unacceptable, especially  from such a large company.]
Regards,
[redacted]