Vizio

To Whom It May
Concern:
 
VIZIO, Inc.
(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification
regarding Revdex.com complaint number [redacted].  VIZIO takes any complaint reported to the Revdex.com
very seriously.
 
In the interest of
providing customer satisfaction, a representative from VIZIO has attempted to
contact the complainant to further discuss this complaint; however, we have not
been able to reach the complainant at this time. VIZIO will attempt to contact
the complainant again in an effort to try and to come to a resolution regarding
this complaint.
 
At VIZIO, the
quality of our products is very important to us.  We rely on and appreciate product feedback
from our customers and encourage anyone who has questions about or problems
with our products to contact us at https://vizio.custhelp.com/ for information
and assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,
[redacted]

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the...

VIZIO television in question in this complaint has been out of warranty by approximately 8 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer our courtesy repair service to assist the customer with the repair of their VIZIO product.  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number 11750495. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 year.  A copy of VIZIO’s warranty can be viewed online at[redacted].  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at[redacted] for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes...

any complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Copies of pictures VIZIO received from the customer are attached for your review.  Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at [redacted].  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price. This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely, VIZIO, Inc.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has determined that the VIZIO television in question
suffered a non-manufacturing defect. 
Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered the customer a
replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make
at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  The issue is not resolved until today, kindly find below all the email that I cc'd also your office. As mentioned below, I would like now to get my money back as they already wasted most of the warranty period of 2 years as since October I contacted them of that bad quality TV. I really don’t know how to deal with such companies with bad quality products. Kindly advice with what you think I should do next. Best regards, [redacted]

I just want to alert anyone who is thinking about buying a TV to please avoid buying Vizio. It's a waste. The customer service representatives are useless and doesn't give a darn thing about the customers. The executive manager "[redacted]" as he call himself is unprofessional and nasty. I have brought a Sony TV at about the same time I brought the Vizio. I never have any issue with my Sony, but that piece of garbage I brought started given me issue in less than a year. They replaced it with a refurbished TV which now is given me the same exact problem in less than 4 months. The thing they called [redacted] told me that it is my problem what I do with the TV after I asked him " what does he expect me to do with the defective TV that they had sent me?" I regret the very first day I brought that piece of trash. The TV is a clear image of [redacted] who represents Vizio. SAVE YOURSELF SOME HEADACHES, DO NOT BUY ANY VIZIO PRODUCTS. I hope [redacted] rots in hell.

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that upon review of the complaint VIZIO has determined that this
complaint is covered under VIZIO’s warranty. 
A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. 
VIZIO has contacted this customer and has handled this complaint under
the terms of VIZIO’s warranty. 
Accordingly, VIZIO considers this matter closed.At
VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution was satisfactory to me. The business has performed this action and I consider this complaint resolved.
Regards,
[redacted]

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)notice regarding complaint number [redacted]. As always, VIZIO takes anycomplaint reported to the Revdex.com very seriously.Please be...

advised that VIZIO has determined that the VIZIO television in question suffered a non-manufacturing defect. Non-manufacturing defects are not covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer a replacement VIZIO television at a discounted price.  This is the only offer VIZIO is able to make at this time.At VIZIO, the quality of our products is very important to us.  We rely onand appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue. A representative from VIZIO spoke with the complainant, and has resolved this issue. 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I AM WRITING TO YOU TO LET YOU KNOW THAT THIS PROBLEM HAS BEEN SOLVED.  I spoke with [redacted] on 01/19/2016 at 1:08 pm when he called my house. He is sending me a brand new Vizio 70 inch television to replace the defective television. It is a brand new television with a 1 year warranty on it. It is a less expensive television but at least I get a new television from Vizio. I am very happy that Vizio has ordered a new TV for me. We have been without a working TV since the previous TV died.
Regards,
[redacted]

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification regarding Revdex.com complaint number 10005155. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the...

interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue. A representative from VIZIO spoke with the complainant over the phone, and is working with the complainant to resolve this issue.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.

To Whom It May Concern:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) rebuttal regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
In the interest of providing customer satisfaction VIZIO has contacted the complainant in an effort to resolve this issue. A representative from VIZIO spoke with the complainant over the phone, and made an offer.
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.VIZIO did contact me to try and resolve the matter, but as I stated on the phone several times was it was a brand new 40"  VIZIO Smart Flat Screen TV which had the registration card in the box and I filled it out did it online and never recieved any type of notice stating that warranty would be accepted or not due to the item being bought outside a retail establishment and infact the place I bought the TV brand new is a retail establishment. The two year warranty should be honored and the TV shall be replaced as a customer rep from VIZIO had told me several times that it would be not a problem and this rep knew that the TV in question was from a Pawn Shop and said that wouldn't be a problem, as long as I had the proper information that they requested which was proof of purchase and the model, and serial number from the TV and had all proper documents but then was told later by another rep and supervisor I'm out of luck and we can do nothing for me. The only resolution is a replacement Smart TV of the same size or bigger. It was told and promised to me by a rep of VIZIO and now they don't want to honor there word. What kind of service and business is this that take there word back on something, if it wasn't allowed then why tell a customer that it won't be a problem EVEN after the customer tells the Rep its from a pawn shop. The TV has white lines going through the screen and its only 5 months old. This has been a continuous problem by the company by reading online reports of the same issue and the company not wanting to cover the problem for some reason or other to avoid replacement costs on the company.
]
Regards,
[redacted]

VIZIO, Inc. (“VIZIO”) is in receipt of [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that the VIZIO product in question in this complaint is covered under VIZIO’s manufacturer’s warranty.  A copy of the warranty...

can be viewed online at http://www.vizio.com/warranty. A VIZIO customer service representative has contacted the customer and per VIZIO's warranty offered the customer a replacement VIZIO product, which the customer has accepted.  Accordingly VIZIO considers this matter closed. 
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product  feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I do not have the receipt. This company has done nothing to help me. They want more money after selling me a defective item. This is unacceptable.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. The business has performed this action and, I will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. and if this tv is a used set I will be back in touch with Revdex.com i'm going to take it but as soon as it show the first sign of going out it will be back to Mr [redacted]  I bet he don't have one of these in his home they are just ripping people off but you can believe me of my family will never buy a tv of this much money this tv should not show signs of repair this is a bad batch of tv's he knows it and I know it he will be hearing from me again so Revdex.com thanks for your continued support and I will be in touch thanks....
Regards,
[redacted]