Vizio

Dear
Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com very seriously.Please
be advised that VIZIO has...

determined that the VIZIO television in question in
this complaint has been out of warranty by approximately 1 year.  A copy of VIZIO’s warranty can be viewed
online at http://www.vizio.com/warranty.  In
the interest of providing customer satisfaction VIZIO has offered the customer our
split cost repair service to assist the customer with the repair of their VIZIO
product.  This is the only offer VIZIO is
able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage anyone who has
questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and
assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes...

any complaint reported to the Revdex.com very seriously. Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s return policy for purchases on vizio.com.  A copy of VIZIO’s warranty and return policy can be viewed online at http://www.vizio.com/warranty.  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s return policy.  Accordingly, VIZIO considers this matter closed.   At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely, VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Complaint was not about the warranty of the old TV but with the replacement. Customer service person I talk to and I went thru the specs of the new TV on Vizio's website. TV I received was an older model not the one listed on their website. The Customer service person did not give me a model number and there is no model number listed on their website so I did not know that they intended to give me an older model. I only found out after receiving the replacement TV that the spec did not match what I was told I would get.]
Regards,
[redacted]

Dear Revdex.com Representative:   VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.   Please be advised that VIZIO cannot fully...

investigate this complaint as we have been unsuccessful in reaching the customer. We have attempted to both call and email the customer without success. We would love to speak with the customer, and see how we can assist in this matter. We would like the Revdex.com’s assistance in updated contact information for the customer.    At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.     Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number[redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty.  Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely,VIZIO, Inc.

Dear Revdex.com Representative:VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s(“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any complaint reported to the Revdex.com very seriously.Please be advised that upon review of the...

complaint VIZIO has determined that this complaint is covered under VIZIO’s warranty. A copy of VIZIO’s warranty can be viewed online at [redacted].  VIZIO has contacted this customer and has handled this complaint under the terms of VIZIO’s warranty. Accordingly, VIZIO considers this matter closed. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at [redacted] for information and assistance.   Sincerely,VIZIO, Inc.

To Whom It May Concern:
Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the RevDex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. VIZIO takes any complaint reported to the Revdex.com...

very seriously.
Please be advised that based upon VIZIO’s review of the product in question VIZIO has determined that the warranty on this product expired prior to the customer contacting VIZIO regarding this matter.
In the interest of providing customer satisfaction VIZIO has contacted the customer and made her an offer to purchase a replacement VIZIO product at a discounted price.  This is the only offer VIZIO is able to make to the customer at this time.  
At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   
Sincerely,
VIZIO, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I was told that I would have a refund in 7 business days after my TV was finally picked up. It has been 9 business days and still no word from VIzio. This is unacceptable. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,  I have sent pics several times along with calls. I been in the hospital 3 or 4 days so no contact recently
[redacted]

Revdex.com:
I hav
black;">e received a reply from Vizio regarding my complaint.
The resolution was one of satisfaction.  They extended my manufacture warranty for 90 days beyond the purchase date of the original equipment. 
 
 
[redacted]
 
 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I just purchased a vizio 55 in "Smartcast" tv (E55-D0) thinking I was purchasing a smart tv similar to others I already own. I am completely and utterly disgusted with this purchase. The ad for this tv is EXTREMELY misleading. This is not a smart tv! And now in hindsight looking at the ad, vizio doesn't claim that it is. Its a smart'cast' tv.

You can only cast or stream to this tv using google enabled cast capable apps. But you can save yourself the extra money this tv cost when compared to regular plain LED tvs by purchasing a $35 google cast adapter from Walmart. It will transform your no frills LED into a smart'cast' tv and save you a few hundred dollars in the process!!!And to make matters worse I purchased the tv with a no refund clause attached (something I did not realize at the time. Fine print). This is my 1st and last vizio purchase!

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s
(“Revdex.com”) notice regarding complaint number [redacted].
As always, VIZIO takes any complaint reported to the Revdex.com very seriously.
Please be advised that VIZIO has determined that the VIZIO television
in question in this complaint has been out of warranty by approximately
8 months.  A copy of VIZIO’s warranty can be viewed online at
http://www.vizio.com/warranty. In the interest of providing customer
satisfaction VIZIO has offered the customer [a replacement VIZIO
television free of charge to assist the customer with the repair of their
VIZIO product].  This is the only offer VIZIO is able to make at this time.
At VIZIO, the quality of our products is very important to us.  We rely on
and appreciate product feedback from our customers and encourage
anyone who has questions about or problems with our products to contact
us at https://vizio.custhelp.com/ for information and assistance.  
Sincerely,
VIZIO, Inc.

To Whom It May Concern:
 
VIZIO, Inc.
(“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notification
regarding Revdex.com complaint number [redacted]. As always, VIZIO takes any
complaint reported to the Revdex.com...

very seriously.
 
In the
interest of providing customer satisfaction VIZIO has contacted the complainant
in an effort to resolve this issue. A representative from VIZIO spoke with the
complainant over the phone, and has resolved this issue.
 
At VIZIO,
the quality of our products is very important to us.  We rely on and appreciate product feedback
from our customers and encourage anyone who has questions about or problems
with our products to contact us at https://vizio.custhelp.com/ for information
and assistance.

Dear Revdex.com Representative: VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”) notice regarding complaint number [redacted]. As always, VIZIO takes any...

complaint reported to the Revdex.com very seriously. Please be advised that VIZIO has determined that the VIZIO television in question in this complaint has been out of warranty by approximately 1 year and 7 months.  A copy of VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty.  In the interest of providing customer satisfaction VIZIO has offered the customer [a replacement VIZIO television at a discounted price/our split cost repair service to assist the customer with the repair of their VIZIO product/other offer].  This is the only offer VIZIO is able to make at this time. At VIZIO, the quality of our products is very important to us.  We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at https://vizio.custhelp.com/ for information and assistance.   Sincerely, VIZIO, Inc.

Dear Revdex.com Representative:
VIZIO, Inc. (“VIZIO”) is in receipt of the Revdex.com’s (“Revdex.com”)
notice regarding complaint number [redacted]. As always, VIZIO takes any
complaint reported to...

the Revdex.com very seriously.
Please be advised that upon review of the complaint VIZIO
has determined that this complaint is covered under VIZIO’s warranty. A copy of
VIZIO’s warranty can be viewed online at http://www.vizio.com/warranty. VIZIO
has contacted this customer and has handled this complaint under the terms of
VIZIO’s warranty. Accordingly, VIZIO considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate
product feedback from our customers and encourage anyone who has questions
about or problems with our products to contact us at https://vizio.custhelp.com/ for
information and assistance.
Sincerely,
VIZIO,Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I really am very dissatisfied with Vizio and how this is being handled. They sent me another tv to replace the broken one. This  RECERTIFIED TV LASTED 5 DAYS. they are in the process of sending me another tv to replace the tv they replaced!!!
I have now been without a tv for over 30 days (minus the 5 days).  I wish they would just refund my money and we be out of each others hair for good! A company that is so successful and boost of customer satisfaction has really dropped the ball.
Regards,
[redacted]

Revdex.com:I have not received any correspondence from Vizio concerning my TV's warranty.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My original complaint was for two vizio televisions that have issues. Both televisions were given a "complimentary" repair from Vizio. Neither of which worked. One television a 50" was found to be un-repairable and the other was thought to be repaired but three weeks after the repair the issue returned. After researching the issues we are having with both televisions I found that there are over 1800 complaints through consumer protection and over 450 complaints with the Revdex.com. This does not appear to be a unique situation as it was explained to me by the Vizio resolution manager. There average cost of a 50" vizio television is at this time $400. With the number of complaints regarding this product my calculation is $900,000 dollars spent by consumers in the united states alone and vizio wants to say that because the 1 year warranty on their product expired that they should be not be held responsible to resolve the issues. I repeat my statement that there needs to be fair value for money spent. Vizio corporation is located in California. California has the Song Beverly Consumer Warranty Act (1793.03.) says that all electronics with a purchase priceof a $100  are to be warrantied against defect for a period of seven years. I feel that considering the number of complaints against vizio and the loss to consumers that a thorough investigation of the quality of this product should be considered. Too many people have put their faith and dollars into a company who four years ago was making a quality product today has lowered its standards of performance and in my opinion is defrauding american consumers. Their product only survives the 1 year warranty it provides and once the warranty has expired too many consumers are left with a product that does not operate as specified for its use. Vizio spent years building a product you could count on. A very good value for money spent and built a reputation that made it one of the top televisions in the country. That reputation is the reason consumers have continued purchasing this product. This is why when the resolution manager calls you to set up a complimentary repair and tells you that your situation is unique you believe him. But today and for the past few years Vizio has become a substandard product and no longer provides even moderate value for money spent. Using parts that are not even manufactured by Vizio as I saw when the back was taken off the television for the repair that didn't work. Vizio has turned into a throw away product and I do not consider spending another dime on this product money well spent. I am praying that the 55" 4K television I purchased a year ago November 27th doesn't crap out on me as the other two televisions have. But I will not be surprised if it does and expect Vizio to respond with the same level of appreciation for my customer loyalty as they have regarding the two televisions that are both LESS than two years old not almost two years old as they have stated in all of their responses. My hope is that all consumers will be protected by Corporations like Vizio.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My name is [redacted] and we just saw this email in our spam. The representative I initially spoke with told me to push and reset TVI did this and thatis when the other issue started. When I spoke with thelast person 2 weeks ago he would not acknowledge that the issue was anything they told me to do. This TV is less than a year old . Offering me of paying $250.00 is not a feasible option.
Regards,
[redacted]