Walmart.com

Initial Business Response /* (1000, 15, 2015/11/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 11, 2015 Mr. [redacted] ordered Blood Glucose Test Strips. He realized that his order was for the incorrect item and contacted us to have the order corrected. However the items had already shipped. Per the Walmart.com Returns Policy, diabetic supplies are non-returnable and non-refundable. As a onetime courtesy Mr. [redacted] was offered a refund for the item in the form of gift card. Due to a system error, Mr. [redacted] was not refunded the full amount and the gift cards were sent out in $5.00 increments and needed to be activated. When this was brought to our attention, we sent Mr. [redacted] a gift card for the remaining amount and helped activate the $5.00 gift cards he received. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Final Consumer Response /* (2000, 12, 2016/02/25) */
The complaint against Walmart has been settled to my satisfaction. Please close this case.
Thank You,
[redacted]

Initial Business Response /* (1000, 10, 2015/01/11) */
RE: [redacted] / Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We have confirmed Mr. [redacted] attempted to return his item after confirming his computer did not meet the minimum requirements to use the game. Per our Walmart.com Returns Policy, we only accept opened video games if they are defective. Mr. [redacted]'s product is not defective. However, as a one-time courtesy, we have arranged to issue him a refund for his game. On January 10, 2015, and January 11, 2015, we sent Mr. [redacted] an email explaining these details and advised him to contact us with the order number and email associated with the Walmart.com account used to place the video game order, so we can move forward with a refund. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2015/01/22) */
It is NOT a walmart.com problem is a WALMART IN STORE problem due to corporate instructions
Final Business Response /* (1000, 19, 2015/02/06) */
Saturday, January 31, 2015
Filed Electronically
Revdex.com
XXXXX [redacted] Road
[redacted] XXXXX
RE: Revdex.com Complaint Case [redacted] Ticket No. XXXXXXXX
Dear [redacted],
Thank you for your correspondence regarding Mr. [redacted]'s recent experience at one of our Walmart stores.
Our goal is to assist him and research his concern. We would request at this time the store's four digit ID number found on any receipt from the store or the correct store address along with a contact number for Mr. [redacted] so that we can react to his concerns with more specificity.
We appreciate your assistance in obtaining this information.
Thank you,
[redacted]
Resolution Specialist
Walmart Stores, Inc.

Initial Business Response /* (1000, 10, 2016/02/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On January 28, 2016, Mr. [redacted] placed an order an Element ELEFWXXX XX" 720p 60Hz Class LED HDTV for same day pick up at his local store. We do apologize for the inconvenience and the experience Mr. [redacted] had the store. This was escalated to the store to review and address. They have advised that Mr. [redacted] has picked up the TV and a 10% discount was given. They have tried to reach Mr. [redacted] , but have been unsuccessful. For the inconvenience, we issued $50 off his order. The refund will be credited back to his original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an ad on the website. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] saw an ad on our website showing a 48" RCA TV LED for $299.00. The price today is $329.00. We issued Ms. [redacted] a $30.00 eGift Card for the difference. We apologize for the troubles this caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company representative called and left me a voice mail of what they were going to do to resolve situation. I called rep back and left her a voice mail to call me back. She never called back. She must have assumed I accepted their resolution because she issued a gift card that same day for the difference of the price ( I received an email to alert me of the egift card). Now I have to return the original tv to the store and order the tv I should have received in the first place. I am not satisfied with the way it was handled but I have resigned myself of this issue.

Initial Business Response /* (1000, 5, 2014/05/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with an order he placed for Pilot G2 Limited Roller Ball Retractable Gel Pens, Black - 36-Pack. We thank you for the opportunity to address Mr. [redacted]'s concerns...

and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize to Mr. [redacted] regarding a problem we recently experienced on our website which due to a technical error, resulted in an incorrect pricing. Once we became aware of this issue, we immediately took corrective action to rectify the error. We issued a full refund to Mr. [redacted], and issued him a $50.00 eGift Card for the inconvenience this has caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On February 4, 2016, Mr. [redacted] placed an order for a HP Black 15.6" 15-f211wm Laptop for same day pick up at his local store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. When an order is placed online, an authorization hold for the amount of the order is held on the form of payment used. Once an order cancels, the authorization hold falls off in accordance to the financial institution's bank policies. We contacted Mr. [redacted] and found a comparable item. We have issued a $100 EGift card to match the price of his original order and Mr. [redacted] placed a new order using the Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart response was good and I believe fair.

Initial Business Response /* (1000, 10, 2015/11/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his bike purchase. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On March 18, 2015, Mr. [redacted] purchased a bike with a 3 year protection plan through Asurion. We put Mr. [redacted] in contact with Asurion and he was provided with an eGift Card to cover the cost of the bike. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 19, 2016/01/14) */
Case not closed as consumer was never contacted!!!
Final Business Response /* (4000, 27, 2016/02/15) */
Proposed response for: [redacted]
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received Mr. [redacted]'s additional rebuttal. We have provided Mr. [redacted] with the Bank Response ID for the refund that we issued to him. We advised Mr. [redacted] to contact his financial institution should he have any further questions in regards to his refund. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 29, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Don't really have much choice, pretty clear there not going to give me a refund and I'm tired of dealing with them. At this point I just like to let it go, hopefully they'll quit calling me non stop.

Initial Business Response /* (1000, 10, 2015/11/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a refund request for a laptop. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. The return timeframe for the laptop Ms. [redacted] purchased was 15 days. Although Ms. [redacted] was outside of the return window, as a one-time courtesy, we processed a refund and scheduled FedEx to pick up the laptop. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 12, 2016/04/01) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund she has not received. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she never picked up her Site to Store order# XXXXXXXXXXXXX for the Bissell PowerForce PowerBrush Carpet Cleaner and needed to be refunded. On March 30, 2016 we refunded Ms. [redacted] $95.23. Ms. [redacted] has confirmed she has received the refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2016/04/07) */
EMAIL FROM CONSUMER:
Case was resolved and money refunded.

Initial Business Response /* (1000, 5, 2014/06/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s account records, we have confirmed her order was delivered at her correct shipping address on May 30, 2014 at 10:48am. Unfortunately, she was unable to locate her package after returning home. We confirmed she filed a similar claim with us with the same shipping address for order XXXXXXXXXXXXX that we refunded. We advise our customers to use a different shipping address or use the Ship-ToStore option when a shipping address becomes problematic. As a courtesy, we issued her a refund for her order, but urge Ms. [redacted] to avoid using her current shipping address going forward. On June 18, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX but have been unable to speak with her directly. We sent her an email with these details and advised her to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2014/11/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. Yen [redacted] regarding his Site to Store order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted]'s order was delivered to the FedEx office on October 13, 2014 and returned back to our distribution center by Fed Ex for "non-pick up". We called Mr. [redacted] and advised him that we cannot re-order this item because the sale price expired. During our conversation we arranged to send Mr. [redacted] a $25.00 eGift card that we processed under order XXXXXXXXXXXXX to cover the difference. We confirmed Mr. [redacted] placed a new order and applied the $25 egift towards his purchase. Lastly, we refunded his last order on October 29, 2014, which will take 7-10 business days to process. As such, Walmart.com considers this matter closed.
Again, we thank Mr.[redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 9, 2014/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/10/03) */
Ms. [redacted],
On September 29th, we forwarded your Revdex.com complaint to the store team for review. They will respond further to you as well as the Revdex.com.
If you have any questions, please contact us at XXX-XXX-XXXX.

Initial Business Response /* (1000, 5, 2015/07/31) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted].We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order XXXXXXXXXXXXX was shipped to an incorrect store. We also confirmed that her order XXXXXXXXXXXXX was refunded due to remorse. On July 31, 2015, we spoke with Ms. [redacted] directly at (XXX) XXX-XXXX. We apologized for the inconvenience and issued her a refund for her order XXXXXXXXXXXXX. As a courtesy for the inconvenience, we processed a new order of the same garden hose for Ms. [redacted] at no charge to her. During our conversation, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
His response is full of lies. And instead of helping was only retaliatory actions. He promised to submit a tracking number for the "gift" hose he was sending me for showing them many of the problems with their website. But he did not do now I do not have his name as of yet to refer to. Also the promised gift never came. I need it for a medical problem. He erroneously cancelled my correct order for a water hose for no apparent reason. I believe retaliation is the reason. Waiting in pain for a water hose.I will request information about needed website improvements since I dare not use for fear it might cheat me again. And [redacted] care still not being productive towards helping me in any way. Only aggravating me!! I am a shut in and shipped on the first waiting for my water hose to supposedly be delivered soon. On the 4th but it was not and I have not been able to get one. Walmart a response here was a TOTAL FABRICATION!!!
Final Business Response /* (4000, 11, 2015/08/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com compalint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. After we received Ms. [redacted]'s rebuttal, we reviewed her Walmart.com account and order history. We have confirmed that our arrangement was to only issue Ms. [redacted] one courtesy hose at no charge to her. Unfortunately, an error with our system caused the original order we processed to be shipped to Ms. [redacted]. We issued Ms. [redacted] an $80 egift card to her email address so she can purchase two of the same hoses with rush shipping. This egift card will arrive within 24 hours from today. Lastly, please be assured that Ms. [redacted]'s concerns regarding canceled were heard and we are making every effort to improve our cancellation process. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 7, 2015/07/06) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding our return policy and his refund request. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that he thought the return policy for laptops was 90-days. Mr. [redacted] also advised me that due to his disability he did not return the item right away. We have educated and advised Mr. [redacted] regarding our return policy for laptop. We advised that the laptop falls under the category for computers, which is 15-days of the receipt. Mr. [redacted] can review our returns policy on our website below. As such, Walmart.com considers this matter closed. http://help.walmart.com/app/answers/[redacted]
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 11, 2015/07/23) */
Walmart resolved my complaint and refunded my money. I took their refurbished laptop that had some operating symptoms. I still continue to be a loyal [redacted]. Thank You.

Initial Business Response /* (1000, 10, 2015/02/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her most recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for two HP laptops. It was scheduled to be delivered on 2/16/2015. The HP laptops were shipped out two days later than expected. This caused a delay in the delivery time. Ms. [redacted] states she did not receive the laptops. As per the tracking, it shows both laptops were delivered to her at her [redacted] address on 2/18/2015 at 11:26 AM. We have tried to contact Ms. [redacted] by phone at XXX-XXX-XXXX on 2/20/2015 and 2/24/2015, as well as email on 2/23/2015 and 2/25/2015. We have not heard back from Ms. [redacted] confirming that she did receive the laptops. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an issue he had with an order he tried to place on Black Friday. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] tried to place an order for a 32"TV that was advertised for $125.00. This item was never on site to purchase. We apologized to Mr. [redacted] for the inconvenience this caused him. We issued a $75.00 eGift card as Mr. [redacted] purchased the TV elsewhere for $200.00. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

I preordered the limited edition of the Warcraft movie as outlined by a link from Blizzard. This was a Walmart exclusive item. I ordered it on Sept. 18th, movie to be released on Sept 26th, I was to have my order shipped to my home by Oct 4th. When it did not come I checked the order status and it said processing. I proceeded to go through about 15 different customer service people who danced around the problem without ever giving me an answer to why the order was not processed properly. Their offer to 'satisfiy' me is a joke for a limited edition that now is being resold on [redacted] etc for almost twice what it cost when you preordered it. Walmart in general no longer cares for it's customers. The customer service people in the majority were not helpful or down right rude. I was hopefully that the online store would be better than the regular store but they are worse.

Initial Business Response /* (1000, 5, 2015/01/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for gift card. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed with our gift card department the funds have been added to Mr. [redacted]'s gift, and a refund was issued to his credit card. We truly apologize for the inconvenience this has caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are lying again. They didn't refund me the full amount instead they charged me for the refund. They didn't admit their mistake and kept on cheating customers. Ask for full refund which is $54.13.
Final Business Response /* (4000, 9, 2015/01/23) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Our records indicate Mr. [redacted]'s shopping card has been refunded for the $25.00 and he was refunded $54.13 when he never paid. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Of course, I made the payment and had all the receipt from my bank. Otherwise, why walmart gave me money back? Really a disgusting company. Low efficiency and put all her fault to the customers. Anyway, you made the refund and I don't want to discuss more about it. Please be more honest when you do business!

Initial Business Response /* (1000, 10, 2014/03/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund she didn't receive. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased two bags of Iams ProActive Health Dog Food Mini Chunks, Years 1-6, 30 lbs. Our records show she contacted our customer service team and they have issued a replacement for the two bags Iams ProActive Health Dog Food Mini Chunks, Years 1-6, 30 lbs. The original order was returned back to us. The replacements show has cancelled, but the refund was not processed. We have processed the refund of $55.94 back to Ms. [redacted]'s original form of payment. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com