Walmart.com

Initial Business Response /* (1000, 5, 2014/09/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that a communication error between our system and the carrier caused Mr. [redacted]'s order shipment to be delayed. We also confirmed that our [redacted] care group was unable to fulfill Mr. [redacted]'s request to immediately cancel his order since it was already in transit with the carrier. However, our [redacted] care team was able to process an intercept request that caused his order delivery to be returned at our returns center in Bentonville Arkansas on September 5, 2014. We processed a refund for Mr. [redacted]'s Pressure Washer order on September 9, 2014 that will be credited back to his original method of payment within 3-5 business days.
On September 9, 2014, we spoke with Mr. [redacted] directly over the phone. We apologized for the inconvenience and assured him that his concerns have been forwarded to the appropriate management groups to improve our service quality. We also explained the details above and offered to discount his next order along with issuing a refund for the shipping cost. Mr. [redacted] accepted our offer and processed a new order XXXXXXXXXXXXX that we discounted along with refunding him for his shipping cost. We provided our direct number should he still need assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] M. From Walmart.com said he would cancel pressure washer order and Refund Money to Credit card. He Also offered a discount on Item & shipping on my next order that I accepted. I want to thank the Revdex.com for there help. [redacted] M from Walmart.com who turned me around from not ever wanting to order from Walmart.com again, to using Walmart.com again & again. Great job to all who that helped. The system works.

Initial Business Response /* (1000, 15, 2015/02/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for The Sims 3 Roaring Expansion Pack. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We apologized to Ms. [redacted] as she did not receive the activation code in a timely manner. We apologized for the inconvenience this caused her and issued her a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

I placed an order for a tv paid for it and received confirmation from Walmart and Fed ex with a tracking number stating items will arrive on 12/23/16. Today is 12/27 I called Fed ex they stated they never received the item....I called walmart and was informed that is got lost and that they will refund me my money in 5 business days.....Walmart has already had my money for 5 business days. I reached a tier 2 supervisor that offered me a $10 gift card.....I am confused as to what I am going to do with the $10. I let the tier 2 supervisor know that is not customer service and she proceeds to tell me that I can wait the 5 business days to get my refund then if I didn't receive it then I could call back and[redacted]plain. I am pissed off at the level of your customer service especially a tier 2 supervisor she didn't have any other options to give me and her attitude sucks. First off why did I have to call in to be informed my order got lost noone ever contacted me no email phone calls text nothing. And now I am waiting 5 days for my money that you guys have already had for 5 days and I am [redacted] out of luck. I can respect policy however there should be options that your tier 2 supervisor can offer not basically eat [redacted] and wait on your refund. If I would have received my money back in a timely manner I would have simply went into a store and purchased a tv now that I have to wait. I will ask you do you know [redacted] return policy or even [redacted] do better when you fail your customers. I paid for a product that never came and now I have to wait to get a refund it is my money and everyone I have spoken to in your [redacted] customer service dept reads from that same script. I work in customer service and there is always another option when we fail our customers. I was not even made until I spoke with your tier 2 (that means I went up from one) and I guess those are the hard as that offer out $10 gift cards and tell your customers that is our policy and that is it. Lead with a purpose I will never shop at Walmart again I will drive the extra mile to [redacted] and [redacted] just because I am pretty sure their tier 2 supervisors will have better options not get nasty with your customers you guys suck. So I will now take my refund and go buy a tv at [redacted] over principle you have had my money for 5 days so why in the hell do I need to wait another 5 to get it back. Happy Holidays so when your out on New Years Celebrating remember I am waiting 5 days for my refund. Thanks alot Walmart[redacted]

Final Consumer Response /* (2000, 12, 2016/02/25) */
The complaint against Walmart has been settled to my satisfaction. Please close this case.
Thank You,
[redacted]

Initial Business Response /* (1000, 5, 2015/08/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his account. We thank you for the opportunity to address Mr. **'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. **'s complaint, we reviewed his Walmart.com account and order history. On August 3, 2015, Mr. ** placed an order for phone cards. The order did not pass [redacted] finance checking and the order was cancelled. We have contacted our billing team and they have made adjustments in his account, so he can place orders. We have tried contacting Mr. ** via email at [redacted]@yahoo.com and via phone at XXX XXX-XXXX, but we have not heard back from him. As such, Walmart.com considers this matter closed, but Mr. ** can contact us directly if he needs further assistance.
Again, we thank Mr. ** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/26) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for a 8x11 Custom Book. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We received confirmation that **. [redacted]'s order will ship today. We spoke with **. [redacted] and apologized for the delay. We also issued him a $10.00 eGift Card for the inconvenience. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/03/17) */
We are working with ** regarding this complaint but are requesting additional time to post our response.

Initial Business Response /* (1000, 15, 2015/11/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On October 11, 2015 Mr. [redacted] ordered Blood Glucose Test Strips. He realized that his order was for the incorrect item and contacted us to have the order corrected. However the items had already shipped. Per the Walmart.com Returns Policy, diabetic supplies are non-returnable and non-refundable. As a onetime courtesy Mr. [redacted] was offered a refund for the item in the form of gift card. Due to a system error, Mr. [redacted] was not refunded the full amount and the gift cards were sent out in $5.00 increments and needed to be activated. When this was brought to our attention, we sent Mr. [redacted] a gift card for the remaining amount and helped activate the $5.00 gift cards he received. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 11, 2014/11/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a TV she purchased on Black Friday 2013. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] was out of the return policy with Walmart. We worked with the manufacturer, Funai and they have issued Ms. [redacted] a replacement TV. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a refund request for a laptop. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. The return timeframe for the laptop Ms. [redacted] purchased was 15 days. Although Ms. [redacted] was outside of the return window, as a one-time courtesy, we processed a refund and scheduled FedEx to pick up the laptop. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/31) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted].We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order XXXXXXXXXXXXX was shipped to an incorrect store. We also confirmed that her order XXXXXXXXXXXXX was refunded due to remorse. On July 31, 2015, we spoke with Ms. [redacted] directly at (XXX) XXX-XXXX. We apologized for the inconvenience and issued her a refund for her order XXXXXXXXXXXXX. As a courtesy for the inconvenience, we processed a new order of the same garden hose for Ms. [redacted] at no charge to her. During our conversation, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
His response is full of lies. And instead of helping was only retaliatory actions. He promised to submit a tracking number for the "gift" hose he was sending me for showing them many of the problems with their website. But he did not do now I do not have his name as of yet to refer to. Also the promised gift never came. I need it for a medical problem. He erroneously cancelled my correct order for a water hose for no apparent reason. I believe retaliation is the reason. Waiting in pain for a water hose.I will request information about needed website improvements since I dare not use for fear it might cheat me again. And [redacted] care still not being productive towards helping me in any way. Only aggravating me!! I am a shut in and shipped on the first waiting for my water hose to supposedly be delivered soon. On the 4th but it was not and I have not been able to get one. Walmart a response here was a TOTAL FABRICATION!!!
Final Business Response /* (4000, 11, 2015/08/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com compalint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. After we received Ms. [redacted]'s rebuttal, we reviewed her Walmart.com account and order history. We have confirmed that our arrangement was to only issue Ms. [redacted] one courtesy hose at no charge to her. Unfortunately, an error with our system caused the original order we processed to be shipped to Ms. [redacted]. We issued Ms. [redacted] an $80 egift card to her email address so she can purchase two of the same hoses with rush shipping. This egift card will arrive within 24 hours from today. Lastly, please be assured that Ms. [redacted]'s concerns regarding canceled were heard and we are making every effort to improve our cancellation process. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for #XXXXXXXXXXXXX for Sterilite 13.2 Gallon Trash Can - White, set of 4. We thank you for the opportunity to address her concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Due to a site error on our web site Ms. [redacted] received one can. We apologize to Ms. [redacted] for the inconvenience this has caused her. Ms. [redacted] was issued a $36.00 eGift Card on July 31st to rectify this error. We tried reaching out to Ms. [redacted] and have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the status of her order and refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised she has received her order and the refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/24) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing an incorrect description listing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Mr. [redacted] was inconvenienced after he received the correct amount of the Brita Soft Squeeze Water Filter Bottles he ordered. That is why we have arranged to issue Mr. [redacted] a one-time courtesy $75 egift card. On October 24, 2014, we spoke with Mr. [redacted] directly over the phone. We apologized for the inconvenience and explained our arrangement to send him a courtesy $75 egift card. Mr. [redacted] accepted our offer to send him a $75.00 egift card that we have processed under order XXXXXXX-XXXXXX. Lastly, we issued Mr. [redacted] a refund of $18.91 back to his original method of payment for the bottles he never received at his local Walmart store. During our conversation, we confirmed that Mr. [redacted] advised he no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart explained how/why the situation happened, credited my Credit Card, and compensated me for the error and inconvenience.

Initial Business Response /* (1000, 10, 2014/11/28) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We confirmed that due to severe weather conditions, deliveries were rescheduled or not delivered. We communicated [redacted]'s concerns with the Walmart Grocery management group and they have issued her a $5 eVoucher and Free Delivery eVouchers. On November 28, 2014, we spoke with [redacted] directly over the phone and explained these details. During our conversation, we confirmed that [redacted] no longer needed assistance. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/12/28) */
Walmart.com received a Revdex.com complaint from regarding Ms. [redacted] regarding her recent order. We thank you for the opportunity to address
Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 19, 2015, Ms. [redacted] placed an order for Disney Mickey 2 Power of Illusion for Nintendo 3DS to be delivered to her local store. We contacted Ms. [redacted] to discuss her concerns. She advised us that her issues had been resolved by her local store and she no longer needed assistance. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for gift card. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed with our gift card department the funds have been added to Mr. [redacted]'s gift, and a refund was issued to his credit card. We truly apologize for the inconvenience this has caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are lying again. They didn't refund me the full amount instead they charged me for the refund. They didn't admit their mistake and kept on cheating customers. Ask for full refund which is $54.13.
Final Business Response /* (4000, 9, 2015/01/23) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Our records indicate Mr. [redacted]'s shopping card has been refunded for the $25.00 and he was refunded $54.13 when he never paid. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/01/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Of course, I made the payment and had all the receipt from my bank. Otherwise, why walmart gave me money back? Really a disgusting company. Low efficiency and put all her fault to the customers. Anyway, you made the refund and I don't want to discuss more about it. Please be more honest when you do business!

Initial Business Response /* (1000, 5, 2015/01/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
On December 17, 2014, our [redacted] care department communicated with Ms. [redacted] and confirmed her refund was processed. We advised Ms. [redacted] to contact her credit card provider to verify the refund we processed. In addition, Ms. [redacted] is more than welcome to have her credit card provider contact us to verify the information. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] can contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no refund on my credit card on or about Dec. 17, 2014 from Wal Mart. I have called my financial institution and they have confirmed that a charge was paid to Wal Mart on Nov. 3 and there has been NO refund transaction received. My credit card is contacting Wal Mart also to duspute their claim of a refund being made by WalMart.
Final Business Response /* (4000, 9, 2015/01/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. After reviewing Ms. [redacted]'s account records again, we have confirmed that the refund that was originally processed for her order did not complete. We have issued Ms. [redacted] a refund back to her original method of payment. We also sent Ms. [redacted] a courtesy $20 egift card to help her with her next purchase. On January 28, 2015, we sent Ms. [redacted] an email explaining these details. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] can contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
[redacted]
Final Consumer Response /* (2000, 11, 2015/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com. WalMart has finally refunded my account after almost three months for their incorrect shipment on a order that was placed on Oct. 31, 2014. Finally resolution.

Complaint: [redacted]I am rejecting this response because: Walmart and AMI Ventures did not credit my account in a timely manner. Nobody seems to acknowledge this problem.  I have to date 27 email correspondence dating back to 11/10/16 in my attempt to get Walmart/AMI Venture to cancel my order, but then post my refund since they did not honor their cancellation confirmation from AMI Ventures.  Each of them (AMI Ventures and Walmart) seemed to indicate the other was the hold up. Neither posted the refund in their stated refund window of time.  As I made the order through Walmart.com, I hold Walmart accountable.  Also, the refund was ultimately entered as a Walmart refund.Sincerely,[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history. On February 28, 2016, [redacted] placed an order for a trampoline to be shipped to her local store. The trampoline was shipped in two boxes, however, the store only received one box. We do apologize for the inconvenience this has caused [redacted]. A replacement was issued for the missing box, but was cancelled. Generally, when a replacement is cancelled, a refund is issued for the original item. Unfortunately, due to a system issue, this did not happen. A refund has been issued and will be credited back to [redacted] original form of payment. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted]Walmart.com