Walmart.com

Initial Business Response /* (1000, 5, 2014/05/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding billing errors and his returns. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have refunded Mr. [redacted] $125.75 as promised and have removed him from our collections accounts. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are resolving the issue in total and fixing the mistake. They are no longer charging me for the items I have returned to the store. Thank you

Initial Business Response /* (1000, 10, 2016/01/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 29, 2015, Mr. [redacted] placed an order a Better Homes and Gardens Ashwood Road Media Electric Fireplace to have shipped to his local store. Mr. [redacted] paid for the item at his local store. An intent to cancel was placed on the order and Mr. [redacted] did not receive his refund. If an order is paid for in store, a check in the amount of the refund would be mailed or the refund will be given at store level. We do apologize for the inconvenience this has caused Mr. [redacted]. We have escalated all coaching opportunities to the appropriate level to make sure those are reviewed and addressed. Our records show that Mr. [redacted] opened a dispute with his financial institution for the order. The dispute was closed in Mr. [redacted]'s favor and therefore was refunded on his bank's end. We contacted Mr. [redacted] and advised him of this and to contact his financial institution regarding his refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
However just to clarify one thing that Walmart falsely reported in reference to my bank closing the matter in my favor. Initially the bank credit my account during the dispute. Unfortunately since Walmart didn't want to work with my bank to get the money refunded, the bank withdrew the credit and it wasn't until I had to contact Walmart several times thereafter to resolve the matter on my own. So Walmart really needs to focus on their [redacted] Service if they want to retain loyal and honest customers, but apparently they don't care which is evident in this case. Thank you.

Initial Business Response /* (1000, 10, 2014/03/17) */
We are working with ** regarding this complaint but are requesting additional time to post our response.

Initial Business Response /* (1000, 15, 2014/03/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his Better Business Complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We reached out to Mr. [redacted] on March 4th and March 7th at XXX-XXX-XXXX and have not heard back from him. If Mr. [redacted] would like to speak with us, he can reach us at the number below. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/03/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On March 5, 2015 Ms. [redacted] placed an order for a table. It was delivered damaged. She states she had an unsatisfactory experience when trying to contact our [redacted] service team for assistance. We have reviewed this and escalated all coaching opportunities to the appropriate team to address. Our records show that a replacement was issued for the table and was delivered on March 12, 2015. For the inconvenience, we have issued a $10 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/26) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for a 8x11 Custom Book. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We received confirmation that **. [redacted]'s order will ship today. We spoke with **. [redacted] and apologized for the delay. We also issued him a $10.00 eGift Card for the inconvenience. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 11, 2015/03/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his orders that were cancelling. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. We have reviewed Mr. [redacted]'s account and order history. Our records indicate that the orders did not pass [redacted] finance screenings and caused his orders to cancel. There was a dispute on a past order due to a fraudulent transaction after having issues with shipping. We have escalated this to our billing team and they have put his account in a positive state. He can now process orders using the same email address and computer he used. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart blocked my order in vengeance after I complained that they insisted of sending a previous order to the wrong address. Because I complained about that, that they decided to block my new orders. They need to admit their attempted payback. There has never been a "fraudulent order" on any of my bank cards.
Yes they have okayed new orders, after two months of wasting my time. The new order charges me extra for Saipan, but but won't arrive until late April. That's Walmart "[redacted] Service"
Final Business Response /* (4000, 15, 2015/03/11) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. If an order within one's account has a report of an unauthorized charge, this puts a flag within our billing system. This helps us make sure our [redacted]'s information is protected. Sometimes it may be blocking or cancelling an order in error where it is not fraud. Walmart.com wants to make sure to take great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. We do apologize for any inconvenience this may have caused Mr. [redacted]. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com
Final Consumer Response /* (4200, 17, 2015/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart tells me they finally approved the order, however, what I received was a tapestry of Tom Brady in the wrong jersey and the wrong background. He is supposed to be in a red "throwback" jersey as per Walmart's description. Now I have to accept it or mail it back from Saipan at my own expense. Again, I find this is another form of vengeance, when out of 2 items I wanted two months ago, what comes is NOT as described.
1. For a previous complaint Walmart issued a credit it refuses to honor and
2. Then blocks all mo orders and now
3. Sends the wrong merchandise
I want the right, red uniform, tapestry, the coupon restored

Initial Business Response /* (1000, 10, 2014/09/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his issue with a charge from Walmart. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our billing team has researched and they do not see anything charge to his account. We tried reaching out to Mr. [redacted] on the number he provided in his complaint and cannot reach him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a copy of the statement from my CC company shows Walmart and the Chagre came in under Emery Hayward my son who is disabled it is belived that Walmart is attempting to conceal a major security breach that has occurred
Final Business Response /* (4000, 15, 2014/10/06) */
Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint. We have set [redacted] three emails asking him to send the credit card statement for us to review. The emails were sent on September 25th, 29th & 30th. We have not received any response. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order for a Portable Air Conditioner. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed his order Site to Store. When Mr. [redacted] went to pick up his item he had trouble getting help as no one was available and after 26 minutes he left. Mr. [redacted] received a refund in full on August 25th for $356.13. We apologize to Mr. [redacted] and have escalated his concerns to the proper department for review. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart is too big and would do so much better if customers were not treated like numbers. You are what you surround yourself by. Walmart tends to employee bottom of the barrel people that do not care. It is great that you employee the handicap and retired vets. I respect that but they should be able to do a job well.

Initial Business Response /* (1000, 5, 2015/02/12) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for Vizio 60"4K Smart TV. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
Walmart.com received Mr. [redacted]' complaint regarding a problem we recently experienced on our website which due to a technical error, resulted in the Vizio 60" 4K Smart TV showing incorrect pricing. Once we became aware of this issue, we immediately removed it from our website. As a one time-courtesy we allowed Mr. [redacted] to place an order with the incorrect price. We apologized for the inconvenience he experienced. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

[redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will do. I was issued a small gift card and she said she would give me her DIRECT contact information, not just some [redacted] number but I don't feel like fighting with them anymore so I'll drop it. Thank you for your help.
Sincerely, [redacted]

Initial Business Response /* (1000, 15, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding the cancelled Four; Format: CD of order#[redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. For the inconvenience we have issued [redacted] a $10.00 eGift card. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 17, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They satisfied my request.

Initial Business Response /* (1000, 5, 2014/09/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that a communication error between our system and the carrier caused Mr. [redacted]'s order shipment to be delayed. We also confirmed that our [redacted] care group was unable to fulfill Mr. [redacted]'s request to immediately cancel his order since it was already in transit with the carrier. However, our [redacted] care team was able to process an intercept request that caused his order delivery to be returned at our returns center in Bentonville Arkansas on September 5, 2014. We processed a refund for Mr. [redacted]'s Pressure Washer order on September 9, 2014 that will be credited back to his original method of payment within 3-5 business days.
On September 9, 2014, we spoke with Mr. [redacted] directly over the phone. We apologized for the inconvenience and assured him that his concerns have been forwarded to the appropriate management groups to improve our service quality. We also explained the details above and offered to discount his next order along with issuing a refund for the shipping cost. Mr. [redacted] accepted our offer and processed a new order XXXXXXXXXXXXX that we discounted along with refunding him for his shipping cost. We provided our direct number should he still need assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] M. From Walmart.com said he would cancel pressure washer order and Refund Money to Credit card. He Also offered a discount on Item & shipping on my next order that I accepted. I want to thank the Revdex.com for there help. [redacted] M from Walmart.com who turned me around from not ever wanting to order from Walmart.com again, to using Walmart.com again & again. Great job to all who that helped. The system works.

Initial Business Response /* (1000, 10, 2015/01/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. To protect our customers, each order must go through a normal verification process. Our records indicate that Mr. [redacted]'s account did not pass [redacted] payment verification. As a result, his orders were being canceled. However, we have updated Mr. [redacted]'s account to help his orders process successfully. On January 28, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After weeks of being told to do the same things over again and being given horrible [redacted] service, I was told the problem is fix. But, after being told this problem is fixed I just placed a new order and it was, AGAIN, immediately canceled! This has placed a new $300 authorization on my card that will prevent me from trying to place this order again even if I wanted to. I'm fed up.
They've done nothing for nearly two months of trouble. They haven't offered me anything for my trouble and my troubles continue.
Final Business Response /* (4000, 19, 2015/03/23) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr [redacted]'s rebuttal arising from his original Revdex.com complaint. As we stated in our previous response, we have confirmed that Mr. [redacted] used different computers for each of his orders. This triggered our system to detect fraudulent activity and prevented his account from passing [redacted] normal verification process. Each order must go through a normal verification process. We do this to protect our customers. We have made another update to Mr. [redacted]'s account to help his orders process successfully. On February 24, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 21, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Some progress made - too little too late - from Walmart but I am waiting to see if this order I placed yesterday successfully processes. It is still processing many hours later so I'm just holding off on calling this "resolved".
I'm hopeful that Walmart has corrected course and we will see soon.

Initial Business Response /* (1000, 10, 2015/09/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the unauthorized purchases made on Walmart.com using gift cards saved on his Walmart.com account. We thank you for the opportunity to address Mr. [redacted]'s...

concerns and appreciate the time he has taken to provide us with his feedback and comments.

After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Per the Terms and Conditions for Walmart.com Gift Cards, we are unable to issue a refund for gift cards that are used without the [redacted]'s authorization. I have spoken with Mr. [redacted] and advised him that he will need to contact his financial institution to dispute the charge for the original purchase of the cards that were used as payment. As such, Walmart.com considers this matter closed.

Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.


Sincerely,

[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted]'s order was from Tasharina Corporation, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. We notified the Tasharina Corporation support team about Ms. [redacted]'s concerns. Ms. [redacted] was able to provide her bank statement showing 2 charges for the item she ordered. A refund has been issued for the order.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] A. [redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THIS IS NOT TRUE!!!! A refund has not been issued!!!! I was double billed for a Hoverboard and I am still waiting for $399 to be credited to my MasterCard.
Final Business Response /* (4000, 10, 2016/01/25) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have issued a refund for one transaction for $399.99. We have investigated the matter further and determined that for order XXXXXXXXXXXXX Ms. [redacted] was only charged once in the amount of $399.99. Our records do not indicate that she was charged twice for the order. We have advised Ms. [redacted] to submit a claim with her financial institution if she is still seeing two charges on her statement. As such, Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 12, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After a month of going back and forth with Walmart, I was finally given a credit. I tried to call, email, and chat with Walmart about 30 times over a 6 week period. I was sent to so many different representatives who forwarded me to other representatives including managers. In that time, I was also told I had to contact another company to get my credit for the merchandise. The company's name was Tasarina Corp. I called that company many times and I got an answering machine. They NEVER called me back. Instead I got many emails that had a lot of spelling and grammar mistakes. Tasarina Corp. told me I had to speak to Walmart. Walmart told me I had to speak to Tasarina Corp.
This has been the WORST customer service experience I have ever had in my whole life! Nobody should have to go through this to stop a shipment/get a return!!!! You would think Walmart would offer a gift card or something for all of this trouble and stress they put me through. ABSOULUTELY AND TOTALLY DISORANGIZED AND UNPROFESSIONAL!!!!!

I placed an order on there Marketplace website for a Ipad. The seller was listed as [redacted]. When my package came in it was for a tablet protective case thats not even compatible with the actual Ipad that I originally ordered...And it just gets worse from there, Walmart told me to contact [redacted] and gave me a number that didnt even have all digits.. At the end of several phone calls and no way to reach [redacted] by me or walmart. A walmart manager told me that my dispute would be escalated to a higher dept. I called days later because there was still no resolution, they told me someone would contact me within 24 to 48 hrs...and guess what happened? still no communication from walmart. Also I place an order for a different ipad because this time it showed that the seller was walmart.. after I place my order walmart sent me a email stating that I had cancelled my order myself and I would be refunded. When checking that ipad the seller switched from walmart to a different seller...this to me sounds like fraud. I have been shopping with walmart for years and have never experienced something like this... please beware...

Initial Business Response /* (1000, 5, 2014/06/16) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /*...

(2000, 7, 2014/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
you can take all the time you need , I would like some kind of conversation of what is going on , this has been the first response since I filled this , and since then I have to cancel all my credit cards due to my personal information being exposed , so if you would not mind please keep me informed thank you
Consumer Response /* (-5, 10, 2014/06/30) */
since this case was closed , Walmart said they need more time , I have not heard from anyone regarding this case , I dont believe it is being worked on and I would like it re-opened
Consumer Response /* (-5, 13, 2014/07/10) */
Thank you for the attempts to get in touch with walmart , I still have yet to hear anything , I dont know how else to get there attention on this matter , I am shock of the lack of attention to this case , I will attempt to get in touch with CEO's and executives of Walmart , in the mean time ill use legal proceedings to get there attention , thank you again
Business Response /* (-10, 15, 2014/07/17) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. We have tried to contact Mr. [redacted] at XXX-XXX-XXXX on 7/12/14 and also sent him multiple emails [redacted]@gmail.com, but have not heard back from him. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Consumer Response /* (-5, 17, 2014/07/19) */
I have no e-mails from Walmart on 7/12/14 , they think this case is closed , im getting an attorney from here on out , to see what legal standing I have on the privacy issue , and that this has been going on for years , and walmart has failed to address the matter , or to make there site any safer from hackers , they ignored this for years , there web site is unsafe , and anyone who uses it has the right to know that , thank you Revdex.com for all the help , walmart we will be in touch

Initial Business Response /* (1000, 10, 2014/08/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that her gift cards were used to purchase replacement gift cards under order XXXXXXXXXXXXX on July 30, 2014. On August 13, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX, but her voicemail was not setup to accept messages. Therefore, we sent her an email explaining these details and provided our direct number so she could call us if she still needs assistance. At this time, we have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for two tablets. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records show [redacted] was issued a refund on November 30th and a new order was processed on November 28th. We apologize to [redacted] for the inconvenience this caused her. We tried reaching out to [redacted] and have not heard back. We issued [redacted] a $25.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]