Walmart.com

Initial Business Response /* (1000, 5, 2014/11/26) */
[redacted] received a Revdex.com complaint from [redacted] regarding her issue with her bill she received. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Our billing team has reviewed [redacted]'s account and do not see any discrepancies in the charges. [redacted] has been refunded $13.99. The order numbers she has been charged for are: 2677124487640, [redacted] & [redacted]. We have left [redacted] two messages and have not heard back from her. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 15, 2014/12/23) */
[redacted] received a Revdex.com complaint from [redacted] regarding the cancelled Four; Format: CD of order#[redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. For the inconvenience we have issued [redacted] a $10.00 eGift card. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 17, 2014/12/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They satisfied my request.

Initial Business Response /* (1000, 5, 2014/12/18) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
On...

December 18, 2014, we communicated with [redacted] and issued him the correct packing slip to help him receive his rebate. We advised [redacted] to contact us if he had any follow up questions or concerns. We have not heard back from him. In light of this, [redacted] considers this case closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (3000, 7, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted], [redacted] agent, provided me the packing slip today, 12/19/2014. As a matter of this complaint, it is closed with deep unsatisfaction and inconvenience to me. From my point of view, the customer service representatives of [redacted] all chose the easiest way for themselves, but not for the customers. The whole thing cost me more than 20 emails communicating with their customer service, several phone calls, and also a complaint to Revdex.com. Please make a note on my case that I am not happy with [redacted] at all.

Initial Business Response /* (1000, 5, 2015/04/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed two orders and he has not received them. Our records show that both orders have been refunded back to his original form of payment. For order, XXXXXXXXXXXXX it has been refunded back in the amount of $173.34 to the Visa card ending in 6327. For order XXXXXXXXXXXXX, this also has been refunded back in the amount of $308.60 back to the Payal account that was used. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that her gift cards were used to purchase replacement gift cards under order XXXXXXXXXXXXX on July 30, 2014. On August 13, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX, but her voicemail was not setup to accept messages. Therefore, we sent her an email explaining these details and provided our direct number so she could call us if she still needs assistance. At this time, we have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2016/02/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On February 4, 2016, Mr. [redacted] placed an order for a HP Black 15.6" 15-f211wm Laptop for same day pick up at his local store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. When an order is placed online, an authorization hold for the amount of the order is held on the form of payment used. Once an order cancels, the authorization hold falls off in accordance to the financial institution's bank policies. We contacted Mr. [redacted] and found a comparable item. We have issued a $100 EGift card to match the price of his original order and Mr. [redacted] placed a new order using the Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart response was good and I believe fair.

Initial Business Response /* (1000, 10, 2015/11/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his bike purchase. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On March 18, 2015, Mr. [redacted] purchased a bike with a 3 year protection plan through Asurion. We put Mr. [redacted] in contact with Asurion and he was provided with an eGift Card to cover the cost of the bike. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 19, 2016/01/14) */
Case not closed as consumer was never contacted!!!
Final Business Response /* (4000, 27, 2016/02/15) */
Proposed response for: [redacted]
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received Mr. [redacted]'s additional rebuttal. We have provided Mr. [redacted] with the Bank Response ID for the refund that we issued to him. We advised Mr. [redacted] to contact his financial institution should he have any further questions in regards to his refund. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 29, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Don't really have much choice, pretty clear there not going to give me a refund and I'm tired of dealing with them. At this point I just like to let it go, hopefully they'll quit calling me non stop.

Initial Business Response /* (1000, 10, 2014/11/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with an ad on the website. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] saw an ad on our website showing a 48" RCA TV LED for $299.00. The price today is $329.00. We issued Ms. [redacted] a $30.00 eGift Card for the difference. We apologize for the troubles this caused her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/12/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Company representative called and left me a voice mail of what they were going to do to resolve situation. I called rep back and left her a voice mail to call me back. She never called back. She must have assumed I accepted their resolution because she issued a gift card that same day for the difference of the price ( I received an email to alert me of the egift card). Now I have to return the original tv to the store and order the tv I should have received in the first place. I am not satisfied with the way it was handled but I have resigned myself of this issue.

Initial Business Response /* (1000, 11, 2015/03/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his orders that were cancelling. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. We have reviewed Mr. [redacted]'s account and order history. Our records indicate that the orders did not pass [redacted] finance screenings and caused his orders to cancel. There was a dispute on a past order due to a fraudulent transaction after having issues with shipping. We have escalated this to our billing team and they have put his account in a positive state. He can now process orders using the same email address and computer he used. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart blocked my order in vengeance after I complained that they insisted of sending a previous order to the wrong address. Because I complained about that, that they decided to block my new orders. They need to admit their attempted payback. There has never been a "fraudulent order" on any of my bank cards.
Yes they have okayed new orders, after two months of wasting my time. The new order charges me extra for Saipan, but but won't arrive until late April. That's Walmart "[redacted] Service"
Final Business Response /* (4000, 15, 2015/03/11) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. If an order within one's account has a report of an unauthorized charge, this puts a flag within our billing system. This helps us make sure our [redacted]'s information is protected. Sometimes it may be blocking or cancelling an order in error where it is not fraud. Walmart.com wants to make sure to take great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. We do apologize for any inconvenience this may have caused Mr. [redacted]. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com
Final Consumer Response /* (4200, 17, 2015/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart tells me they finally approved the order, however, what I received was a tapestry of Tom Brady in the wrong jersey and the wrong background. He is supposed to be in a red "throwback" jersey as per Walmart's description. Now I have to accept it or mail it back from Saipan at my own expense. Again, I find this is another form of vengeance, when out of 2 items I wanted two months ago, what comes is NOT as described.
1. For a previous complaint Walmart issued a credit it refuses to honor and
2. Then blocks all mo orders and now
3. Sends the wrong merchandise
I want the right, red uniform, tapestry, the coupon restored

Initial Business Response /* (1000, 5, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for two tablets. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records show [redacted] was issued a refund on November 30th and a new order was processed on November 28th. We apologize to [redacted] for the inconvenience this caused her. We tried reaching out to [redacted] and have not heard back. We issued [redacted] a $25.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2016/01/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 29, 2015, Mr. [redacted] placed an order a Better Homes and Gardens Ashwood Road Media Electric Fireplace to have shipped to his local store. Mr. [redacted] paid for the item at his local store. An intent to cancel was placed on the order and Mr. [redacted] did not receive his refund. If an order is paid for in store, a check in the amount of the refund would be mailed or the refund will be given at store level. We do apologize for the inconvenience this has caused Mr. [redacted]. We have escalated all coaching opportunities to the appropriate level to make sure those are reviewed and addressed. Our records show that Mr. [redacted] opened a dispute with his financial institution for the order. The dispute was closed in Mr. [redacted]'s favor and therefore was refunded on his bank's end. We contacted Mr. [redacted] and advised him of this and to contact his financial institution regarding his refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
However just to clarify one thing that Walmart falsely reported in reference to my bank closing the matter in my favor. Initially the bank credit my account during the dispute. Unfortunately since Walmart didn't want to work with my bank to get the money refunded, the bank withdrew the credit and it wasn't until I had to contact Walmart several times thereafter to resolve the matter on my own. So Walmart really needs to focus on their [redacted] Service if they want to retain loyal and honest customers, but apparently they don't care which is evident in this case. Thank you.

Initial Business Response /* (1000, 5, 2014/02/18) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After reviewing Mr. [redacted]’s account records, we were unable to locate the refund errors he stated in his letter. Per the request of our billing team, we contacted Mr. [redacted] under incident XXXXXX-XXXXXX and advised him to send us his bank statement showing these charges to help us find a resolution. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have submitted copy of my bank statement. I have not heard from Walmart about the credit to my account. They have falsely charged my account and continue to refuse credit owed.
Final Business Response /* (4000, 9, 2014/03/16) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. After further reviewing Mr. [redacted]'s account records again, we were unable to locate the refund errors he stated in his letter. Per the request of our billing team, we contacted Mr. [redacted] under incident XXXXXX-XXXXXX and advised him to send us his bank statement showing these charges to help us find a resolution. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow questions or concerns.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2014/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On March 4, 2014 I emailed them a pdf copy of my bank statement that shows no credit. It shows the original amount charged. Walmart.com emailed me stating they never received it. I will email them another copy today March 18, 2014.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/04/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for the Filtrete 327DC-6 Dust Reduction Filters, 6-Pack. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for a Filtrete 327DC-6 Dust Reduction Filters, 6-Pack . When he picked up his item, the package only had 1 pack and not 6. He then attempted to place another order for the same product and again received only 1 pack. We have escalated this to our fulfillment center and they have stated that the item was not set up correctly in our distribution centers. This error has been corrected. We contacted Mr. [redacted] and informed him of this information. We have placed two new orders for the Filtrete 327DC-6 Dust Reduction Filters, 6-Pack to be shipped to his home. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed order#XXXXXXXXXXXXX on December 15, 2015. When this order was placed an authorization hold was placed on her credit or debit card to confirm the card is valid. The authorization hold should be release within 3 to 5 business days. Because Ms. [redacted] requested to cancel her order the authorization could take 3 to 5 days to be released. The length of the hold is determined by the bank or other financial institution for the card. Ms. [redacted] was not charged for this cancelled order. Ms. [redacted] advised this caused her to overdraft her account and her account was charged service/overdraft fees. We have advised, we do not refund overdraft/service fees. For all of the inconvenience we have issued Ms. [redacted] a $20.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I placed the order I asked 2 [redacted] service agents at Walmart if the money would be taken out of my account immediately they said no upon shipment.
I spoke to a [redacted] at Walmart who said that the terms are on their website that there would be a hold on my account.
I asked for my money back because I was given the wrong information from Walmart. She said no. It's not my fault I never would have place the order if they gave me the correct information.
Thank you
[redacted]
Final Business Response /* (4000, 14, 2016/01/08) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Because Ms. [redacted]'s order was cancelled we did not collect funds. If Ms. [redacted] needs more information regarding authorization holds, she can visit http://help.walmart.com/app/answers/detail/a_id/86. Ms. [redacted]'s financial institution has confirmed the authorization hold was released. Walmart.com has no further information to add and considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (2000, 16, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/05/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with an order he placed for Pilot G2 Limited Roller Ball Retractable Gel Pens, Black - 36-Pack. We thank you for the opportunity to address Mr. [redacted]'s concerns...

and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize to Mr. [redacted] regarding a problem we recently experienced on our website which due to a technical error, resulted in an incorrect pricing. Once we became aware of this issue, we immediately took corrective action to rectify the error. We issued a full refund to Mr. [redacted], and issued him a $50.00 eGift Card for the inconvenience this has caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the unauthorized purchases made on Walmart.com using gift cards saved on his Walmart.com account. We thank you for the opportunity to address Mr. [redacted]'s...

concerns and appreciate the time he has taken to provide us with his feedback and comments.

After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Per the Terms and Conditions for Walmart.com Gift Cards, we are unable to issue a refund for gift cards that are used without the [redacted]'s authorization. I have spoken with Mr. [redacted] and advised him that he will need to contact his financial institution to dispute the charge for the original purchase of the cards that were used as payment. As such, Walmart.com considers this matter closed.

Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.


Sincerely,

[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/11) */
RE: [redacted] / Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We have confirmed Mr. [redacted] attempted to return his item after confirming his computer did not meet the minimum requirements to use the game. Per our Walmart.com Returns Policy, we only accept opened video games if they are defective. Mr. [redacted]'s product is not defective. However, as a one-time courtesy, we have arranged to issue him a refund for his game. On January 10, 2015, and January 11, 2015, we sent Mr. [redacted] an email explaining these details and advised him to contact us with the order number and email associated with the Walmart.com account used to place the video game order, so we can move forward with a refund. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2015/01/22) */
It is NOT a walmart.com problem is a WALMART IN STORE problem due to corporate instructions
Final Business Response /* (1000, 19, 2015/02/06) */
Saturday, January 31, 2015
Filed Electronically
Revdex.com
XXXXX [redacted] Road
[redacted] XXXXX
RE: Revdex.com Complaint Case [redacted] Ticket No. XXXXXXXX
Dear [redacted],
Thank you for your correspondence regarding Mr. [redacted]'s recent experience at one of our Walmart stores.
Our goal is to assist him and research his concern. We would request at this time the store's four digit ID number found on any receipt from the store or the correct store address along with a contact number for Mr. [redacted] so that we can react to his concerns with more specificity.
We appreciate your assistance in obtaining this information.
Thank you,
[redacted]
Resolution Specialist
Walmart Stores, Inc.

Initial Business Response /* (1000, 14, 2015/01/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 19, 2014 her PayPal account was refunded $40.56. We have emailed Ms. [redacted] advising of the pending refund and that it could take up to 7 business days for the refund to post to her PayPal account. We have not heard back from Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted]'s order was from Tasharina Corporation, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. We notified the Tasharina Corporation support team about Ms. [redacted]'s concerns. Ms. [redacted] was able to provide her bank statement showing 2 charges for the item she ordered. A refund has been issued for the order.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] A. [redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
THIS IS NOT TRUE!!!! A refund has not been issued!!!! I was double billed for a Hoverboard and I am still waiting for $399 to be credited to my MasterCard.
Final Business Response /* (4000, 10, 2016/01/25) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have issued a refund for one transaction for $399.99. We have investigated the matter further and determined that for order XXXXXXXXXXXXX Ms. [redacted] was only charged once in the amount of $399.99. Our records do not indicate that she was charged twice for the order. We have advised Ms. [redacted] to submit a claim with her financial institution if she is still seeing two charges on her statement. As such, Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 12, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After a month of going back and forth with Walmart, I was finally given a credit. I tried to call, email, and chat with Walmart about 30 times over a 6 week period. I was sent to so many different representatives who forwarded me to other representatives including managers. In that time, I was also told I had to contact another company to get my credit for the merchandise. The company's name was Tasarina Corp. I called that company many times and I got an answering machine. They NEVER called me back. Instead I got many emails that had a lot of spelling and grammar mistakes. Tasarina Corp. told me I had to speak to Walmart. Walmart told me I had to speak to Tasarina Corp.
This has been the WORST customer service experience I have ever had in my whole life! Nobody should have to go through this to stop a shipment/get a return!!!! You would think Walmart would offer a gift card or something for all of this trouble and stress they put me through. ABSOULUTELY AND TOTALLY DISORANGIZED AND UNPROFESSIONAL!!!!!

Initial Business Response /* (1000, 10, 2014/09/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his issue with a charge from Walmart. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our billing team has researched and they do not see anything charge to his account. We tried reaching out to Mr. [redacted] on the number he provided in his complaint and cannot reach him. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have a copy of the statement from my CC company shows Walmart and the Chagre came in under Emery Hayward my son who is disabled it is belived that Walmart is attempting to conceal a major security breach that has occurred
Final Business Response /* (4000, 15, 2014/10/06) */
Walmart.com received [redacted] additional rebuttal arising from his original Revdex.com complaint. We have set [redacted] three emails asking him to send the credit card statement for us to review. The emails were sent on September 25th, 29th & 30th. We have not received any response. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com