Walmart.com

Initial Business Response /* (1000, 5, 2015/07/06) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have made several attempts to reach Ms. [redacted] regarding this matter and have not heard back. In order to provide the best resolution possible, we will need to speak with Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 12, 2015/10/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On August 27, 2015, Ms. [redacted] placed an order for a Parsons Desk.
On September 1, 2015, Ms. [redacted] contacted us to inform us that the desk was damaged. At that time, a replacement order was processed. Unfortunately, the original desk had not been checked back into our returns center and a charge was collected for the replacement order. Due to the fact that Ms. [redacted] has advised that she returned the desk, a full refund for the charge has been issued. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2015/02/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have forwarded Ms. [redacted]'s concerns regarding the wash cloths she order from the Marketplace retailer SalonSupplyStore.com and batteries she ordered from Altatac.com. As a courtesy, we issued Ms. [redacted] a refund for the wash cloths she ordered from SalonSupplyStore.com. We confirmed that the Duracell batteries the marketplace retailer Altatac sold Ms. [redacted] were legal within the U.S. Unfortunately, we could not issue a refund for the batteries Ms. [redacted] ordered through Altatac. However, we arranged to issue her an egift for her batteries in place of a refund. On February 10, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We were able to communicate with Ms. [redacted] via email. We apologized for the inconvenience and explained the details above. Ms. [redacted] accepted the course of action we have taken to resolve her issue and she no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the refund and gift card, I do not see a plan for Walmart to better monitor it's marketplace sellers. A VISIBLE disclaimer should be posted within the listing of each item stating that it is not being sold or supplied in any way by Walmart. I still feel the use of the walmart website by these sellers is misleading to consumers. I thought I was buying from a trusted name like Walmart.
Furthermore, a public feedback system should be available to report bad sellers since Walmart is not monitoring them and walmart [redacted] service just rudely and repeatedly told me they couldn't help and I'd have to contact the sellers directly. I had no idea I wasn't buying from Walmart.
Finally, [redacted], how did you check that repackaged battered sold in ziploc bags are legal in the US? Please provide that agencies name and the investigators contact info.
Thank you

Initial Business Response /* (1000, 5, 2016/01/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she has advised us that she was refunded $42.39 by a previous agent on December 20. 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The money was refunded but to the incorrect card. Luckily the card was mine and I was able to see the refund.they had to refund another item I had bought over a year ago to get the money back. So yes the matter is resolved but to the incorrect card.

Initial Business Response /* (1000, 10, 2014/10/07) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with shipping charges on his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have reviewed Mr. [redacted]'s account and see that a full refund has been issued for the sales tax and shipping charges. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already explained my refusal to accept this solution yesterday, 10/8/14. Although walmart.com offered a refund on the shipping, it was not a FULL refund. As a federal employee and a government purchase card holder, it is my duty and responsibility to dispute any discrepancies on credit card charges. Walmart.com has a policy of offering FREE shipping on purchases of $50.00 or more. Instead, they charged us $4.97 and later offered a refund of $4.85. We were still charged $0.12 for shipping. Although, that is a nice gesture, it still does not fulfill walmart.com's promise of FREE shipping. I had attached the invoices to show thids difference in shipping charges.
Final Business Response /* (4000, 15, 2014/10/15) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have issued Mr. [redacted] a .12 cent refund. We apologize for this error. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 17, 2014/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: it does not clear me  and I returned the table by fedx which was set up with Walmart by Walmart who should have the tracking information because they set it up. I signed a release but was not given any tracking or other info. I have never had a problem like this nor do I think it fair to automatically assume that the customer still has an item just because somehow it is lost in the system. The item is somewhere. It is not here because fed x picked it up so where is it?Sincerely,[redacted]

Initial Business Response /* (1000, 17, 2015/02/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] was both undercharged and overcharged for a few of the Lego sets he ordered. Mr. [redacted] was undercharged $4.45 and overcharged $8.55. We have issued a refund in the amount of $4.01 back to his original method of payment. As a courtesy for the inconvenience, we have issued Mr. [redacted] a $20 egift card under order XXXXXXX-XXXXXX. On February 12, 2015, we attempted to call Mr. [redacted] at ((XXX) XXX-XXXX and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. Our records show that Mr. [redacted] placed an order on September 30, 2015 for a Wintec FileMate microSDHC Memory Card to be picked up at his local Walmart store. Due to an error in fulfillment, the Memory Card was not included in the box. We have spoken with Mr. [redacted] and apologized for this inconvenience. Since the card he had purchased was out of stock, we have issued a refund for the order. Mr. [redacted] placed a new order for a different memory card on October 22, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/26) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]' was having issues logging into her Savings Catcher account. We have confirmed that the Savings Catcher web page was running properly. On September 26, 2014, we spoke with Ms. [redacted] directly over the phone and apologized for the inconvenience. In addition, we assured Ms. [redacted] that the website was working properly and advised her to log in to check if she was still having difficulties. Ms. [redacted] advised that she would try to log in over the weekend and would follow up with us by Wednesday, October 1, 2014 if she was still having difficulties. Lastly, we have arranged to have the Savings Catcher support group contact Ms. [redacted] by phone on Wednesday October 1, 2014. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They fixed there web site after complaining. They did call me and apologize for the problems that they were having. Thou the savings catcher support never contacted me on Oct.1, 2014 even though it is working now. But, the main thin is its working after all this time.

Initial Business Response /* (1000, 10, 2014/12/26) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order placed on December 7th. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records indicate her items were picked up on December 18th. The items were picked up at 2:49 p.m. and then at 8:13 p.m. We have reached out to **. [redacted] and have not heard back from her. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/08/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a bundle package. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed and order for a Lego EV3. In the ad it stated a $35.00 gift card came with it. Mr. [redacted] did not receive the gift card. We have issued Mr. [redacted] a $35.00 eGift Card today. We also sent him an email with this information. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/11/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a refund she had not received. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that on September 6, 2015, Ms. [redacted] placed an order to be shipped to her local Walmart store for pickup. Ms. [redacted] picked up one item from the order but requested to have the other items refunded. Ms. [redacted]'s credit card had never been billed successfully, which prevented the refund from processing. We spoke with Ms. [redacted] and apologized for the confusion. We informed her that she was not billed or refunded any amount for this order. For the inconvenience, we will stop our attempts to collect payment for the one item that was picked up. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The situation was resolved within a timely manner.

Initial Business Response /* (1000, 10, 2015/01/14) */
RE: [redacted] /Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that **. [redacted]'s order became lost in transit and a refund was issued to him on December 21, 2014 and December 28, 2014. We issued **. [redacted] a $50 egift card under order [redacted] to help him place a new order for the same HDTVs he ordered or to simply help him with his next order. On January 14, 2015, we sent **. [redacted] an email explaining these details and advised him to contact us directly if he still needs assistance. We have not heard back from him. In light of this, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although repeated attempts were made to resolve this before my complaint was made to Revdex.com, I was finally issued refunds for my purchases. After my complaint was made to Revdex.com, [redacted] sent a personalized email message and gave me a $50 Walmart gift card which, I presume, I can use in one of their stores (instead of online) as part of their apology. Although I am still disappointed with the fact that I had to contact Revdex.com before this matter was addressed, I accept their apology and consider this matter closed.

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 8, 2015, Ms. [redacted] placed an order for a CAP antimicrobial gym floor. Due to a system issue, the order did not process through and therefore no order number was generated and could not be found in our system. We have escalated this over our billing team and they have issued the refund of $5 back to Ms. [redacted]'s gift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I just wanted a refund which is what I got.

Initial Business Response /* (1000, 10, 2015/10/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] due to an unauthorized purchase on his Walmart.com account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. However, as a one-time courtesy, we provided Mr. [redacted] with a $50.00 Gift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart did the write thing.

Initial Business Response /* (1000, 5, 2014/10/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a refund. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed with our billing team that Mr. [redacted] has not been charged and was issued a $100.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the order for the Little Tikes 4-in-1 Baby Born Nursery Play Set. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have researched her order and it does appear her item was lost in store. The store issued a refund back to us for the lost item on February 11, 2014. The refund of 21.69 was processed back to Ms. [redacted]'s original form of payment. We see the Little Tikes 4-in-1 Baby Born Nursery Play Set is now $10 more, so we have issued a $15 Egift Card if Ms. [redacted] is still interested in purchasing the item. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart has now refunded my money AND they sent me a gift card for the difference in price that the item is now listed. I am satisfied with the outcome and appreciate the Revdex.com being able to help resolve this issue.

Initial Business Response /* (1000, 10, 2016/01/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 12, 2015, Ms. [redacted] placed an order for two Mainstays No Tools 3-Cube Storage Entertainment Center for same day pick up at her local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Ms. [redacted]. Our records show that the order was refunded on November 20, 2015. For the inconvenience, we have issued a $25 EGift card to Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for NBA 2K16 and Madden NFL 16 for same day pick up at her local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Ms. [redacted]. We contacted Ms. [redacted] who placed a new order for the games and we honored the Black Friday price As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!

Don't let the cheap prices suck you in! Delivery was awful, large box with patio chairs was mangled everywhere, bottom of box was missing. I should not have taken delivery of this box, but even worse than confirming the contents were all damaged is the horrible experience of trying to get it returned. It was delivered via third party freight, I left the mangled mess on the skid, but Walmart wouldn't pick it up the same way, I feel bad for the [redacted] people. Attempt to straighten out this replacement (on which I gave up and changed to a return) was completely frustrating and confusing. When I called to say it was damaged, I was asked to return it in the original box. When I explained parts of the box were missing, I was told to put a piece of tape on it - this box is 43L x 51H x 27W - a piece of tape? Patio table came in a separate, smaller box, that was fine. When the replacement for the damanged chairs arrived, it was the wrong box, so now there were two table boxes and the original large mangled chair box to return. This experience has soured me toward this company and I no longer want a replacement for this merchandise. They did no[redacted]municate well on who would pick up and deliver, nor did the delivery dates match what I was told. To take delivery, I had to schedule my own time. For pick-up, they scheduled a [redacted] pick-up date withou[redacted]municating that to me, so the package was not outside/available to [redacted]. I tried email, and never got the same response twice. One person would say we have your replacement in process, the next would say I didn't hit the 'agree' button and needed to do that to start the replacement process. Some emails said to look for and click on a pre-paid return label "below" and there was nothing there. When I asked about it, no response from Walmart. I had to piece together what I heard from them and what I got separately from [redacted] and Pilot Freight. I missed two days of work, since I had to be here to sign for delivery, now I have to wait a third day, for [redacted] to come back, so I can open my garage for them. They train their staff to apologize repeatedly. I understand, the staff are friendly and trying to help, but I don't have all these issues with other companies. I just want these boxes gone and this transaction to be over, so I never have to deal with them again! At this point, they're spending more money on shipping than the damaged pieces are worth. It would have saved us all a lot of trouble to just put the damaged merchandise out for my trash collector. I took pictures of the merchandise immediately after delivery, but no one seemed interested in seeing them. Steer clear of Walmar[redacted]