Walmart.com

Initial Business Response /* (1000, 10, 2014/10/07) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with shipping charges on his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have reviewed Mr. [redacted]'s account and see that a full refund has been issued for the sales tax and shipping charges. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I already explained my refusal to accept this solution yesterday, 10/8/14. Although walmart.com offered a refund on the shipping, it was not a FULL refund. As a federal employee and a government purchase card holder, it is my duty and responsibility to dispute any discrepancies on credit card charges. Walmart.com has a policy of offering FREE shipping on purchases of $50.00 or more. Instead, they charged us $4.97 and later offered a refund of $4.85. We were still charged $0.12 for shipping. Although, that is a nice gesture, it still does not fulfill walmart.com's promise of FREE shipping. I had attached the invoices to show thids difference in shipping charges.
Final Business Response /* (4000, 15, 2014/10/15) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have issued Mr. [redacted] a .12 cent refund. We apologize for this error. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 17, 2014/10/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her experience shopping on Walmart.com. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 4, 2015, Ms. [redacted] placed an order for a Sceptre TV to be shipped to and picked up at her local Walmart store. Unfortunately, the TV was lost in transit and a full refund has been issued for the order. On October 15, 2015, a second order was placed for same day pick up from her local store. This order was cancelled when Ms. [redacted] requested to purchase a TV directly from the store. We're very sorry for the difficulties with her orders and have ensured that all of the opportunities have been addressed. For the inconvenience, we have sent Ms. [redacted] a $25 eGift Card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok, I want to address what took place on 10/15/2015. The reason I place an order online for the same day pick-up on 10/15, was due to my original order being delayed and I needed a tv right away. I was told that there were 2 tvs in the store before I made the purchase, so I went ahead and paid more for a second tv to get it right away.I did not come into the store just to cancel an order to buy another tv. That is a lie and it makes no sense. I got there to pick up my order and I was told that my tv was not in the store and it wouldn't arrive til 10/29.They said that walmart.com got the tvs mixed up with a different tv they had in the store for a different price. Then I asked to have my order cancelled and I was told I couldn't cancel it, because it was still showing in the system as "Store Pickup for that day" It wasn't until I demanded to see a store supervisor, who called walmart.com, that they cancelled both of my orders. After being in the store 2 hours, when it was time to leave, my husband saw the tv I ORDERED (that walmart said wasn't in the store) on display under the wrong name and price.This was after the order was cancelled, so I had to buy MY TELEVISION all over again. This just proves my point about Walmart. You guys are liars and when you do wrong, you would rather put the blame on the consumer instead of admitting your fault. Yes I got your measly gift card, but it doesn't do me any justice, for what I had to go thru with you guys. I was embarrassed, and I wasted alot of unnecessary time that I will not be able to get back over an error on YOUR part. Thanks for the lies and nothing.
Final Business Response /* (4000, 14, 2015/11/10) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We apologize if there was any misunderstanding in our previous response. We contacted Ms. [redacted] and discussed her follow up concerns in detail. We assured her that all of the opportunities with her orders were being addressed. We truly apologize for the inconvenience. In light of these events, Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the order for the Little Tikes 4-in-1 Baby Born Nursery Play Set. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have researched her order and it does appear her item was lost in store. The store issued a refund back to us for the lost item on February 11, 2014. The refund of 21.69 was processed back to Ms. [redacted]'s original form of payment. We see the Little Tikes 4-in-1 Baby Born Nursery Play Set is now $10 more, so we have issued a $15 Egift Card if Ms. [redacted] is still interested in purchasing the item. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart has now refunded my money AND they sent me a gift card for the difference in price that the item is now listed. I am satisfied with the outcome and appreciate the Revdex.com being able to help resolve this issue.

Initial Business Response /* (1000, 5, 2016/01/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she has advised us that she was refunded $42.39 by a previous agent on December 20. 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The money was refunded but to the incorrect card. Luckily the card was mine and I was able to see the refund.they had to refund another item I had bought over a year ago to get the money back. So yes the matter is resolved but to the incorrect card.

Initial Business Response /* (1000, 12, 2015/10/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On August 27, 2015, Ms. [redacted] placed an order for a Parsons Desk.
On September 1, 2015, Ms. [redacted] contacted us to inform us that the desk was damaged. At that time, a replacement order was processed. Unfortunately, the original desk had not been checked back into our returns center and a charge was collected for the replacement order. Due to the fact that Ms. [redacted] has advised that she returned the desk, a full refund for the charge has been issued. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received [redacted] additional rebuttal arising from her original [redacted] complaint. We apologize for any confusion regarding our original response. As the transaction in question has been disputed with [redacted] financial institution, we are unable to issue a refund. [redacted] has advised that she is out of the country and unable to discuss the issue over the phone. In order to reach a final resolution, we invite [redacted] to give us to call to discuss this issue further. We would be happy to make a conference call with her and her financial institution to research the dispute with them further. If either of you have any further questions or comments please feel free to contact us.  Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 15, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for an NB-11LH Battery & amp; Charger Essential Bundle, from one of our Marketplace retailers, Cameta Camera. When products are ordered from a Marketplace Retailer, all claims for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer.
The description for the product Mr. [redacted] purchased stated a Spare NB-11L/NB-11LH Battery for Canon would be included in the bundle. The posting online indicated either NB-11L or NB-11LH would be sent to the [redacted] with the bundle. We contacted Mr. [redacted] and went over the description with him. Mr. [redacted] was not happy with the item sent and as a one-time courtesy, a full refund was issued for the item. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart refunded my money. It was painful for me in getting this corrected. The third party Cameta Camera never did offer any help or admit their error. Cameta Camera should be avoided.

Initial Business Response /* (1000, 7, 2015/02/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have forwarded Ms. [redacted]'s concerns regarding the wash cloths she order from the Marketplace retailer SalonSupplyStore.com and batteries she ordered from Altatac.com. As a courtesy, we issued Ms. [redacted] a refund for the wash cloths she ordered from SalonSupplyStore.com. We confirmed that the Duracell batteries the marketplace retailer Altatac sold Ms. [redacted] were legal within the U.S. Unfortunately, we could not issue a refund for the batteries Ms. [redacted] ordered through Altatac. However, we arranged to issue her an egift for her batteries in place of a refund. On February 10, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We were able to communicate with Ms. [redacted] via email. We apologized for the inconvenience and explained the details above. Ms. [redacted] accepted the course of action we have taken to resolve her issue and she no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
While I appreciate the refund and gift card, I do not see a plan for Walmart to better monitor it's marketplace sellers. A VISIBLE disclaimer should be posted within the listing of each item stating that it is not being sold or supplied in any way by Walmart. I still feel the use of the walmart website by these sellers is misleading to consumers. I thought I was buying from a trusted name like Walmart.
Furthermore, a public feedback system should be available to report bad sellers since Walmart is not monitoring them and walmart [redacted] service just rudely and repeatedly told me they couldn't help and I'd have to contact the sellers directly. I had no idea I wasn't buying from Walmart.
Finally, [redacted], how did you check that repackaged battered sold in ziploc bags are legal in the US? Please provide that agencies name and the investigators contact info.
Thank you

Initial Business Response /* (1000, 10, 2014/11/24) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her account records. Unfortunately, Ms. [redacted]'s order was delayed due to a communication error with our system and the store. On November 24, 2014, we communicated with Ms. [redacted] via email under incident XXXXXX-XXXXXX. We apologized for the inconvenience offered to send Ms. [redacted] a courtesy $25 egift card to help her with her next purchase. Ms. [redacted] accepted our offer to send her a $25 egift card and we confirmed she no longer needed assistance. As such, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a refund. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed with our billing team that Mr. [redacted] has not been charged and was issued a $100.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time he has taken to provide us with her feedback and...

comments.
After further reviewing this matter with our Billing group, we have confirmed that Ms. [redacted]'s gift card could not be refunded since it was already redeemed. Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com account. Customers are solely responsible for keeping the password for their Walmart.com account safe and for any activity conducted under their account. However, as a one-time courtesy, we have arranged to issue Ms. [redacted] a one-time courtesy $25 Walmart egift card in place of a refund. We left a messate for Ms. [redacted] to contact us directly so we can complete our arrangement to send her the $25 egift card and will do so upon hearing back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Complaint: [redacted]I am rejecting this response because: it does not clear me  and I returned the table by fedx which was set up with Walmart by Walmart who should have the tracking information because they set it up. I signed a release but was not given any tracking or other info. I have never had a problem like this nor do I think it fair to automatically assume that the customer still has an item just because somehow it is lost in the system. The item is somewhere. It is not here because fed x picked it up so where is it?Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. Our records show that Mr. [redacted] placed an order on September 30, 2015 for a Wintec FileMate microSDHC Memory Card to be picked up at his local Walmart store. Due to an error in fulfillment, the Memory Card was not included in the box. We have spoken with Mr. [redacted] and apologized for this inconvenience. Since the card he had purchased was out of stock, we have issued a refund for the order. Mr. [redacted] placed a new order for a different memory card on October 22, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/27) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] due to an unauthorized purchase on his Walmart.com account. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. However, as a one-time courtesy, we provided Mr. [redacted] with a $50.00 Gift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/11/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart did the write thing.

Initial Business Response /* (1000, 10, 2014/03/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Rubbermaid 21-Gallon (84-Quart) Clever Store Totes she purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased three Rubbermaid 21-Gallon (84-Quart) Clever Store Totes which were advertised as a set of 5. When she received her order, there were only 3 storage totes instead of 15. The ad has been removed from the site as it is incorrect. We contacted Ms. [redacted] and offered a comparable storage tote. We have issued an Egift Card to make the purchase for the comparable storage totes and placed a new order to have the storage totes shipped to Ms. [redacted]. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2015/02/06) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding incorrect items of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have made several attempts to reach Mr. [redacted] and have not heard back. In order to provide the best resolution possible, we will need to speak with Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 11, 2014/04/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s letter, we reviewed her Walmart account and order history. Our records indicate that she originally placed a Pick Up Today order and not a Ship to Store order. In addition, we were unable to locate any errors that caused her order to change from a Ship to Store order to a Pick Up Today order. On April 21, 2014, we spoke with Ms. [redacted] and informed her of these details. We issued her a $25 egift card to compensate her for the inconvenience and confusion. We provided our direct number so she could call if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was very efficient at handling my complaint. It would be nice for changes to be made to the Site-to-Store so orders can be made for items not stocked, but that is an issue someone else can fight. I do not plan on using it again.
Thank you, [redacted], for all you did.
Thank you to the Revdex.com for helping to resolve the money part of this issue.

Initial Business Response /* (1000, 10, 2014/08/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a bundle package. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed and order for a Lego EV3. In the ad it stated a $35.00 gift card came with it. Mr. [redacted] did not receive the gift card. We have issued Mr. [redacted] a $35.00 eGift Card today. We also sent him an email with this information. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received Ms. [redacted]’s additional rebuttal arising from her original [redacted] complaint. We apologize for any misunderstanding in our prior response. We were not provided with a contact phone number for [redacted] on her complaint. We have provided [redacted] via email information on our price matching policy and explained why prices may be different on Walmart.com vs Walmart stores. In addition, we have also offered to verify in which store she saw the price difference, and to assist her with ordering this product if she was still interested. We have yet to receive this information from [redacted] and we are unable to provide her with the best resolution possible without speaking to her. We would be happy to discuss this matter further if [redacted] would like to contact us. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted].Walmart.com

Initial Business Response /* (1000, 15, 2015/01/15) */
RE: [redacted] /Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received **. [redacted]' complaint, we reviewed his [redacted] account and order history. We fully refunded **. [redacted] for his order on December 28, 2014. In addition, we have issued him a courtesy $25 egift card to help him with his next purchase. On January 14, 2015, and January 15, 2015, we sent **. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 17, 2015/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Not thrilled with the service or the manner this was done. However the matter has been resolved as stated above