Walmart.com

Initial Business Response /* (1000, 5, 2014/07/31) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
On...

July 31, 2014, we have attempted to contact Mr. [redacted] via phone at (XXX) XXX-XXXX and (XXX) XXX-XXX, but have been unable to speak with him directly. After further reviewing this matter with our Billing group, we have confirmed his gift card could not be refunded since it was already redeemed. Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com account. Customers are solely responsible for keeping the password for their Walmart.com account safe and for any activity conducted under their account. However, as a one-time courtesy, we have arranged to issue him a one-time courtesy $100 Walmart egift card in place of a refund. We advised Mr. [redacted] to contact us directly so we can complete our arrangement to send him the $100 egift card and will do so upon hearing back from him. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/07/03) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted] . We will continue to work with Mr. [redacted], but need additional time to work toward a resolution of his issue.

Initial Business Response /* (1000, 10, 2015/03/03) */
Thank you for the opportunity to address Ms. [redacted]'s concerns. We appreciate the time she has taken to provide us with her feedback and comments.
We are very sorry to hear of the difficulty Ms. [redacted] experienced with her...

order. Our records indicate Ms. [redacted] has been refunded in full for all three orders. We have confirmed that with Ms. [redacted] and apologized for the inconvenience this has caused her.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/03/09) */
Thank you for looking into this.
Walmart resolved the issue now.
[redacted]

Initial Business Response /* (1000, 7, 2015/03/16) */
Monday March 16th, 2015
Filed Electronically
Revdex.com
1000 Broadway, Suite 625
Oakland, CA XXXXX
RE: Revdex.com Case# 57316080 [redacted] Ticket# XXXXXXXX
To whom it may concern,
I am writing you in response to...

the above referenced complaint.
We sent the matter regarding [redacted] to our Savings Catcher Tier 2 Team to further address and research his complaint. Our Savings Catcher team is happy to report that they have resolved this issue to the customers satisfaction. The Savings Catcher tier 2 team will be sending Mr. [redacted] an egift card for the amount of $112.65. They report that this Gift Card is scheduled to be sent to Mr. [redacted] today.
We appreciate Mr. [redacted] for bringing this matter to our attention and we will consider this matter closed.
With regard,
[redacted] T.
Risk Resolution Coordinator
Walmart Stores, Inc
Initial Consumer Rebuttal /* (2000, 9, 2015/03/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his bike order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] placed a new order and his order was adjusted to reflect his original sale price, in addition he received free shipping. As compensation for the issues surrounding his order, we sent Mr. [redacted] a $20 egift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/07) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received [redacted]' complaint, we reviewed his [redacted] account and order history. We have contacted Fedex to get details of his order delivery. They have confirmed that [redacted]' order was delivered on November 24, 2014. As a courtesy, a refund was issued back to [redacted]' original method of payment for his order on November 26, 2014 and November 27, 2014. As such, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 12, 2015/02/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the gift card activation issues of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and confirmed that her email address was incorrect for this order. We made necessary updates and corrections so that Ms. [redacted] could successfully receive the activation instructions. MS. [redacted] has confirmed that she has successfully activated the gift cards of her order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request and experience with order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she has advised us that when she spoke with [redacted] Service on March 4, 2015 all of her issues had been resolved. Ms. [redacted] confirmed she has received replacement order#XXXXXXXXXXXXX for the Starter - Boys' No-Show Socks, 20 Pairs; Color: White; Size: Small, total $68.91 refund for the Xbox Live Gold Card ($39.96) and $28.95 for the inconvenience. Ms. [redacted] also confirmed she has picked up the Eureka Upright Vacuum, at her local store. Ms. [redacted] has also been issued a $25.00 eGift card for all of the inconveniences and delays for [redacted] satisfaction. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for McAfee Total Protection. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] was unable to use her item as the item was expired and used. We have escalated this issue to the proper department for review. We apologize to Ms. [redacted] and have issued her a full refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the store advertised Mainstays Easy Assembly Crossman Gazebo, item#XXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time...

he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Researching the item above, I was not able to locate it on our website. I contacted Mr. [redacted] and he advised me that the item was advertised in his local Walmart store of Macon, GA. Mr. [redacted] also advised me that his issue was resolved by Mr. [redacted] Store Manager. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/25) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the difficulty he experienced with the sofa he ordered from Walmart.com. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the...

time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that our [redacted] Care Center sent him a replacement sofa and arranged to pick up the defective item. For the inconvenience, we provided Mr. [redacted] with a $25 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After reviewing Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Earlier last month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Ms. [redacted] was inconvenienced after she received the correct amount of the trash can she ordered. That is why we issued her a courtesy $36 egift card on July 31, 2014 to compensate her for the inconvenience. On August 6, 2014, we attempted to reach her at (XXX) XXX-XXXX, but she was not available. We left her a detailed message to call us if she still needed assistance. At this time, we have not heard back from her. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/05/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We verified with the store that a refund shows processed and has been refunded to the original payment method. We issued Mr. [redacted] a $20.00 eGift Card for his troubles. Mr. [redacted] advised that he filed a chargeback with his credit card company as he has not received the refund. We apologized for the trouble this has caused and issued Mr. [redacted] an additional $10.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Since I filed complaint with Revdex.com, Walmart.com has responded promptly. However, they continually have stated that a refund was issued to my credit card, and never was. I filed a dispute on this charge with Capital One, and they quickly reversed the charges stemming from it. I spoke in Person to local store Asst mgr. [redacted] who actually showed me the computer screen she had on this transaction, pointing out that the "R" on page reflected a refund. She also said that her limited view of information from online transaction prevented her from calling me directly to inform me of problem with item not actually in stock. Ultimately, there seems to be a huge disconnect between Walmart.com online and their local stores concerning in-store pick ups, and refunds associated when transaction cannot be fulfilled. Because of this experience, I would not use the walmart.com online service again at this time.
Thank you to the Revdex.com for getting action on this situation. Best regards. [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 10, 2014/08/12) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Final Business Response /* (4000, 17,...

2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart To Go account and order history. Our records indicate that we received an email from Mr. [redacted] on June 22, 2014, advising us that a watermelon and lotion he received were of unsatisfactory product quality. Our customer service agents advised him that a refund in the amount of $11.15 would be issued for the inconvenience. On July 24, 2014, we received a follow up call from Mr. [redacted] advising us that the order had been missing items. The items she advised us were missing totaled $18.32. A refund in this amount was issued on the day of the call. Our records do not indicate that a refund for the entire order was offered. As a one-time courtesy, free shipping and a $25 eVoucher were issued to his account which he can apply towards his next order. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 6, 2014/12/03) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted] complaint, we reviewed her [redacted] account and order history. We have confirmed [redacted] order was canceled by the distributor. We issued [redacted] a courtesy $30 egift card under order [redacted] to help her with her next purchase. On December 3, 2014, we attempted to call [redacted] at [redacted], but she was not available. We left her a message and sent her an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2014/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted via email by [redacted] from [redacted]. He did not touch on the fact that I was lied to on my first call as to why my order was cancelled. I have responded to his email he sent me. I have accepted his $30 gift card. Although, it does not correct the real issue. I feel it is only a small pacifier. I suggest the representatives involved be trained on how to handle a situation like this in the future. Lying to a customer is never acceptable.

Initial Business Response /* (1000, 5, 2014/10/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her online order issue. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Our records indicate that we refunded Ms. [redacted] $5.65 and gave her a $10 gift card for the inconvenience. We have escalated Mrs. [redacted] concerns to the appropriate department for review. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Business Response /* (1000, 16, 2014/11/14) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. After reviewing her account records, we updated Ms. [redacted]' account so her orders could successfully process. In addition, we issued her a courtesy $50 egift card under order XXXXXXXXXXXXX. We advised Ms. [redacted] to contact us if she still needs assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, we will continue to assist Ms. [redacted] if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/29) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /* (3000,...

12, 2014/06/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no need for an extension. The problem is there was NEVER an item receive and in your email, you even stated that a refund would be given back to my gift card. You never file a claim with fedex and the package was never receive. Its not hard to refund the customer. This does not make sense. REFUND MY GIFT CARD TODAY!!
Final Business Response /* (4000, 14, 2014/06/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that Mr. [redacted] ordered "Everybody Hates Chris: The Complete Series" on DVD on April 26, 2014. Per the tracking information we received, the package was delivered to the shipping address on 5/1/14 at 9:52am. As such, we will not be issuing a refund at this time. Additionally, due to the reported loss history, Mr. [redacted]'s account has been closed. As such, any future orders will be canceled.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I dont care about the account being closed. YOU DIDN'T ADDRESS THE ISSUE. Where is my money for an item not receive. When I contacted Fedex, they told me to contact walmart to do a tracer and to file a claim. Walmart has never done this and is a joke. You are a ripped off. I never got my item and this is how you treat me when I order 1 item. This is my first purchase with walmart and this was a very horrible experience. You people need to be fired for not doing your job which is to help and resolve customer issues.

Initial Business Response /* (1000, 8, 2015/11/23) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]' order was from pcRUSH, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy.
We notified the team at pcRUSH about Mr. [redacted]' concerns and arranged for them to issue him a refund. Today, we contacted Mr. [redacted] and explained the refund arrangement. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his return and refund request for order#XXXXXXXXXXXXX and XXXXXXXXXXXXX for the Colemen Queen Elevated Airbed with 120v Electric Pump. We thank you for the opportunity to...

address Mr. **'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. **'s complaint, we reviewed his Walmart.com account and order history. For [redacted] satisfaction on March 18, 2015 we refunded Mr. ** $81.16 for order number XXXXXXXXXXXXX and $81.72 for order number XXXXXXXXXXXXX .Due to health reasons, we are not expecting the items back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. ** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com