Walmart.com

Initial Business Response /* (1000, 12, 2015/02/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the gift card activation issues of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and confirmed that her email address was incorrect for this order. We made necessary updates and corrections so that Ms. [redacted] could successfully receive the activation instructions. MS. [redacted] has confirmed that she has successfully activated the gift cards of her order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 12, 2016/01/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding issues she experienced when trying to place an order on Walmart.com. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken...

to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate that her order was canceled because it did not pass all of our security checks. We're very sorry for the difficulty she experienced with our customer service department when attempting to get assistance and have addressed the coaching opportunities with our agents. Separately, we have reviewed Ms. [redacted]'s account and it has been closed. As such, all future orders placed on Walmart.com will be canceled. If Ms. [redacted] has outstanding Walmart gift cards that were provided by customer service, she is welcome to use them at her local Walmart store. Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart is engaging in erroneous and illegal acitvity. The person who reponded to this complaint, "[redacted]" was the utmost rude and unprofessional and belligerent behavior she displayed while talking down to me on the phone. She and subsequently Walmart has closed my account without my knowledge in retaliation to the this complaint that I have filed. I will follow up this complaint with a complaint with the Consumer Affairs Bureau. I want the Revdex.com to take note of how Walmart handles these matters in an unethical and even illegal way. Resorting to 'cancellation' of accounts with the account holders knowledge or consent. "[redacted]" was the absolute worst advocate on Walmart's behalf, and again canceled my account without issuing a refund that Walmart promised, out of retaliation. Walmart cannot continue to hold itself above the law. Just like any other business, organization or corporation, Walmart must adhere to the laws. Also, please keep in mind that Walmart has since taken down the gift card option from the checkout when looking to purchase a gift card with a gift card. In doing so Walmart has acknowledged that was in violation of Consumer Protection laws and as a result has removed the option to prevent any legal penalization. This was done after this complaint was filed and note that in the complaint I stated " I was lied to about it being a "system glitch" by one rep, then the next rep stated they do not accept giftcards, despite it not stating so under Walmart Gift Cards Terms and Conditions.", This matter is not closed, I will be pursuing this complaint further.
Final Business Response /* (4000, 18, 2016/02/18) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have reviewed Ms. [redacted]'s contacts with our customer service department and addressed all of the coaching opportunities with our agents. As we previously advised, Ms. [redacted]'s order did not pass our security checks. It was not canceled due to a system glitch. Due to the fact that Ms. [redacted]'s Walmart.com account has been closed, her future orders will be canceled as well. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 20, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart is an unscrupoulous business because it hires people like "[redacted]" who are affront for their unethical practices. They pretend that they have looked into the matter or are seeking a solution, when they have done absolutely nothing of value to rectify the situation. "[redacted]" herself, who is supposed to be a representative of Walmart, was completely rude, uncaring and bitter throughout her communications with me. She couldn't even keep her lies correct. She first stated that my account has been closed (by Walmart) she then goes on to state "I have closed my account and all future orders will be canceled" Which one is it. It is my sincere hope that the Revdex.com stay steadfast in investigating Walmart and that this complaint is visible to the public so that everyone may know exactly what kind of company Walmart is. The matter has not been resolved.

Initial Business Response /* (1000, 7, 2015/09/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his canceled orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and advised that due to his return history, his account has been closed. As such, any future orders will be canceled.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted by a Walmart Escalations Agent a day after submitting my compliant. The agent left me a voicemail stating that my Walmart.Com account was not suspended. I contacted her back to inform her I wasn't referring to my Dot Com account, rather my Walmart To Go account. The company continues to have confusion regarding which account I'm referring to. [redacted]'s response doesn't make any sense, as there are no returns with Walmart To Go. The [redacted] either contacts [redacted] service about grocery issues or returns the items to the store. Therefore, I do not accept the response as it doesn't address my Walmart To Go account. Despite this information being included in my original compliant, Walmart continues to overlook the correct account.
Final Business Response /* (4000, 11, 2015/09/15) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. At this time, our resolution remains the same and there is nothing further we can provide. We do apologize for this. Due to Mr. [redacted]'s return history, both accounts Walmart.com and Walmart Grocery have been closed. As such, any future orders will be canceled. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 13, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response provided remains vague and does not address the issue. I do not consider this to be a reasonable resolution

Initial Business Response /* (1000, 5, 2015/03/22) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s ottoman order was picked up at his local Walmart store on March 13, 2015. We also confirmed that Mr. [redacted]'s TV stand order was delivered to his local Walmart store on March 20, 2015. On March 20, 2015, we attempted to reach Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left him a message explaining these details and provided our direct number so he could contact us if he still needed assistance. In addition, we sent Mr. [redacted] an email with these details and advised him to contact us. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received no communication. I have not received my ottoman. I paid for it. I did not receive it. The last time I called to talk to someone she laughed at me.
Final Business Response /* (4000, 9, 2015/04/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s ottoman order was picked up at his local Walmart store on March 13, 2015. We are still investigating how Mr. [redacted]'s order was picked up at his local store. However, we understand the time and frustration this has caused him. That is why we have issued him a refund for his order while we investigate the matter. In light of this, Walmart.com considers this case closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/08/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for order# XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have emailed Mr. [redacted] requesting a police report for his lost item for resolution, and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Clearly Walmart was advised about the police report not only in the Revdex.com complaint but also on 08/09/2015. I can make the local police department take a report. Additionally [redacted] response contains no new information. All she stated was what I already stated in the Revdex.com complaint. Per the Saint Peters Police Department they will not take a police report for the following reasons. Reporting that I didn't receive my package when I got home from work does not constitute a crime. By department policy, they don't take reports on misdemeanors ($500.00 or less) with no suspect info. I was also advised that I have no proof that it was actually delivered. Based upon the past they have had situations where UPS and FedEx have stated they delivered something and it was later discovered it wasn't delivered, delivered to the wrong address, left on the truck, and even still at their warehouse. I would like to also add that had Walmart requested a signature on such order then I wouldn't have to go through such a hassle. Walmart failed to request a signature.
Final Business Response /* (4000, 14, 2015/08/24) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. If Mr. [redacted] cannot send a police report for this lost after delivery shipment, he will need to either dispute the charges with his financial provider or contact the carrier and file a claim due to non-receipt. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (4200, 16, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How is Walmart claiming the package was lost after delivery? How do Walmart know it was even delivered considering I didn't get it? I will never do any business with Walmart again. I cant make my police department override their policies to accommodate Walmart.

Initial Business Response /* (1000, 6, 2015/05/08) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted]'s order was shipped out on time. However, due to delivery issues with the carrier, Ms. [redacted]'s order was delayed. On April 29, 2015, we communicated with Ms. [redacted]. We apologized for the inconvenience Ms. [redacted] experienced and assured her that we are making every effort to prevent this issue from happening again in the future. In addition to the courtesy refund of $49.24 we refunded Ms. [redacted], we issued her a $50 egift card to help her with her next online or in-store purchase. During our communication, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her activation issue for her gift cards of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and we escalated her issue to our gift card team. Both gift cards of her order were activated on December 5, 2015 . As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 7, 2015/03/16) */
Monday March 16th, 2015
Filed Electronically
Revdex.com
1000 Broadway, Suite 625
Oakland, CA XXXXX
RE: Revdex.com Case# 57316080 [redacted] Ticket# XXXXXXXX
To whom it may concern,
I am writing you in response to...

the above referenced complaint.
We sent the matter regarding [redacted] to our Savings Catcher Tier 2 Team to further address and research his complaint. Our Savings Catcher team is happy to report that they have resolved this issue to the customers satisfaction. The Savings Catcher tier 2 team will be sending Mr. [redacted] an egift card for the amount of $112.65. They report that this Gift Card is scheduled to be sent to Mr. [redacted] today.
We appreciate Mr. [redacted] for bringing this matter to our attention and we will consider this matter closed.
With regard,
[redacted] T.
Risk Resolution Coordinator
Walmart Stores, Inc
Initial Consumer Rebuttal /* (2000, 9, 2015/03/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/12) */
RE: [redacted]/ Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed her issue is regarding the Walmart Savings Catcher program. We have communicated [redacted]'s concerns with the Savings Catcher support team and confirmed they will be contacting her directly to resolve her issue. On December 12, 2014, we notified [redacted] that a member from the Savings Catcher team will be contacting her to provide a resolution. We advised [redacted] to contact us if she had any follow up questions or concerns. We will make sure that the Savings Catcher team will provide [redacted] with a resolution. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with his/her feedback and...

comments.After Walmart.com received [redacted] complaint, we reviewed her account and order history. On November 2, 2016, [redacted] contacted our Customer Service team to request a price match. Her request was approved and she was advised to place her order for the item. Unfortunately, [redacted] encountered difficulty while attempting to checkout and contacted us for assistance. We spoke with [redacted] on November 10, 2016 and she advised she has purchased her item from another retailer. We apologize for the inconvenience that she experienced and assured [redacted] we will address the needed training opportunities with our agents. [redacted] stated the concern is resolved. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the incorrect items she received. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. The Moonrays XXXXXMC Solar Powered Color-Changing LED Umbrella Party Lights, Set of 8 is currently out of stock. For Ms. [redacted]'s inconvenience, we have refunded her $45.88 and provided a $25.00 eGift card to ensure satisfaction. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his return and refund request for order#XXXXXXXXXXXXX and XXXXXXXXXXXXX for the Colemen Queen Elevated Airbed with 120v Electric Pump. We thank you for the opportunity to...

address Mr. **'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. **'s complaint, we reviewed his Walmart.com account and order history. For [redacted] satisfaction on March 18, 2015 we refunded Mr. ** $81.16 for order number XXXXXXXXXXXXX and $81.72 for order number XXXXXXXXXXXXX .Due to health reasons, we are not expecting the items back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. ** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his bike order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] placed a new order and his order was adjusted to reflect his original sale price, in addition he received free shipping. As compensation for the issues surrounding his order, we sent Mr. [redacted] a $20 egift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/23) */
Walmart.com received a Revdex.com complaint from Lauren Holt regarding her order for an Igloo Refrigerator and Freezer. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received [redacted] complaint, we reviewed her Walmart.com account and order history. [redacted] purchased the above item in April of 2014 and advised us the cooling mechanism is not working. She contacted the manufacturer and they were not able to help her. We apologized to [redacted] and have issued her a replacement refrigerator. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Initial Business Response /* (1000, 10, 2014/12/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a trampoline. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize for the experience Mr. [redacted] had with his order. Our records indicate Mr. [redacted] was issued a $100.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/21) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that he received an incorrect item for his recent order for the Ozark Trail 6-Person Instant Cabin Tent. We thoroughly reviewed Mr. [redacted]'s Walmart.com account and due to his excessive return history, his account has been closed. Any future Walmart.com orders will be canceled. He will need to dispute the charges for his recent order. As such, Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They keep on sending wrong items to me. Why would not I return it ?
Final Business Response /* (4000, 9, 2015/07/30) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. At this time, our resolution remains the same and there is nothing further we can provide. We do apologize for this. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com
Final Consumer Response /* (4200, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart ship me those with a Walmart.com tag
Attached. I'm not the one who is shipping those out. Where do I get a Walmart tag? They are responsible to pay me back

Initial Business Response /* (1000, 15, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the store advertised Mainstays Easy Assembly Crossman Gazebo, item#XXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time...

he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Researching the item above, I was not able to locate it on our website. I contacted Mr. [redacted] and he advised me that the item was advertised in his local Walmart store of Macon, GA. Mr. [redacted] also advised me that his issue was resolved by Mr. [redacted] Store Manager. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the delayed activation for her $200 Classic American Express Gift Card. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We partnered with our shopping card team in order to resolve the activation issues. Ms. [redacted]'s $200 Classic American Express Gift Card was successfully activated on Tuesday, August 11, 2015. We have spoken with Ms. [redacted] and she has confirmed the successful activation. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I have been trying to cancel an order that "got stuck in their system" since October 2015. With repeated calls and emails, I have received many empty apologies and promises of a resolution. I finally got someone today, Belle, who decided to issue me an $18 gift card since they couldn't seem to fix the computer issue and refund my [redacted] account. All their responses were very scripted and when I asked to speak to a supervisor, I was told they were all busy and someone would call me back. That never happened. I am a frequent customer of Walmart but I will rethink bringing my business there, especially online. After my years of customer service, I expect escalated issues to be resolved within weeks not months. This is the worst customer service I've experienced. Certainly not world class service. It took a threat to contact [redacted] in order to get anything moving toward a resolution. I am appalled that they think issuing a gift card for a dollar or two above the original charged is worthy of all the hassle I've been through and still not removing the order from my account. I had to place another order for the same item since my intention was to have site to store pickup for convenience which ended up quite the opposite. I have requested the order to be cancelled back in October 2015 and no one knows how to fix that? I find that hard to believe. So shameful. Walmart.com is more hassle than it's worth especially since there is rarely anyone staffing the area to actually pick up the item. If the item isn't in the store, I'd rather go through [redacted]. I've never had s problem with them.