Walmart.com

Initial Business Response /* (1000, 11, 2014/11/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a TV she purchased on Black Friday 2013. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] was out of the return policy with Walmart. We worked with the manufacturer, Funai and they have issued Ms. [redacted] a replacement TV. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the status of her order and refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised she has received her order and the refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her purchase of a Bean Bag. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On June 30, 2015, Ms. [redacted] placed an order for an XXL 7' Suede Bean Bag. When she received the item, she noticed it was damaged and contacted us to let us know. Due to an error, an incorrect item was sent as a replacement. We issued a full refund for the order. Since the item she had originally attempted to purchase is no longer available, we provided Ms. [redacted] with a $55 gift card to compensate towards the price difference of a different item. A call tag was issued for the replacement item and was picked up by our carrier on September 17, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did not receive replacement yet.
Final Business Response /* (4000, 9, 2015/10/08) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted]'s replacement order will be shipped to her directly from the supplier on October 21, 2015. We contacted Ms. [redacted] and provided her with this information. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/09/05) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] was unable to return his laptop with our customer care department since it was 27 days past the 15 day return window. However, as a courtesy, we have issued a refund for the full amount of his laptop back to his original method of payment. On September 5, 2014, we attempted to contact Mr. [redacted] at (XXX) XXX-XXXX to discuss this matter. Unfortunately, he was not available. We left a message on his voicemail explaining the above details and provided our direct number so he could contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I made a purchase at Walmart straight Talk $45 phone card I cancelled straight Talk service because I was unhappy and could not use the service and I returned also the phone as well Walmart has refused to refund me do not purchase any phone cards from Walmart a employee told me that he would have a supervisor come to customer service at the store and talk to me I stood there waiting over 30 minutes to speak to that supervisor no one came when I finally asked to speak to a supervisor again then it took a nother 10 minutes for someone to come speak with me and I asked to speak to a store manager they said the store manager was not available that she was the only manager that was there that was available at that time she told me it would be another 30 minutes before I could speak to the other manager the highest manager that was there on that day but I would have to wait for him to come back from lunch because he was on his lunch break that doesn't make any sense because it wasn't near 6 o'clock in the afternoon that is not lunch that is dinner time I left the store empty handed they refused to refund me my $45 College Park Georgia Walmart was the location that I went to

This is the second time I've had a problem with ordering from Walmart[redacted]. They are quick to take your money and slow to provide you with the items you purchased. I decided to purchase a video game for my daughter today. It said this store had it in stock. They charged my card and stated order should be ready at 5:42pm. Well I figured I would pick it up when I got off work. Before leaving to go get my order I decided to check the status of the order and it read it was cancelled. Now there is no reason for cancellation or anything. I got no notification of them cancelling the order. I call and its a 20 minute hold time in which I waited the 20 minutes only for them to tell me that the representative couldn't be reached and they hung up. I did the live chat. The guy informed order was cancelled because item not in stock. It's Christmas time, the money is taken out of my account, well pending against my account and I have no video game to give my daughter for Christmas. I'm a single mom and I don't have the extra for this nonsense. I'm only reporting this because I had a similar issue with them this past April when I purchased my niece a bike. It ended so horribly. After this I don't think I even want to be a customer of Walmart anymore.

Initial Business Response /* (1000, 5, 2014/08/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for #XXXXXXXXXXXXX for Sterilite 13.2 Gallon Trash Can - White, set of 4. We thank you for the opportunity to address her concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Due to a site error on our web site Ms. [redacted] received one can. We apologize to Ms. [redacted] for the inconvenience this has caused her. Ms. [redacted] was issued a $36.00 eGift Card on July 31st to rectify this error. We tried reaching out to Ms. [redacted] and have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 13, 2015/01/26) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have issued Ms. [redacted] a refund of $9.05 on January 2, 2015. In addition, we issued her a courtesy $20 egift card under order XXXXXXX-XXXXXX to help her with her next purchase. On January 14, 2015, we sent Ms. [redacted] an email explaining these details and advised her to contact us directly if she still needs assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 15, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/08/18) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for order# XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have emailed Mr. [redacted] requesting a police report for his lost item for resolution, and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Clearly Walmart was advised about the police report not only in the Revdex.com complaint but also on 08/09/2015. I can make the local police department take a report. Additionally [redacted] response contains no new information. All she stated was what I already stated in the Revdex.com complaint. Per the Saint Peters Police Department they will not take a police report for the following reasons. Reporting that I didn't receive my package when I got home from work does not constitute a crime. By department policy, they don't take reports on misdemeanors ($500.00 or less) with no suspect info. I was also advised that I have no proof that it was actually delivered. Based upon the past they have had situations where UPS and FedEx have stated they delivered something and it was later discovered it wasn't delivered, delivered to the wrong address, left on the truck, and even still at their warehouse. I would like to also add that had Walmart requested a signature on such order then I wouldn't have to go through such a hassle. Walmart failed to request a signature.
Final Business Response /* (4000, 14, 2015/08/24) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. If Mr. [redacted] cannot send a police report for this lost after delivery shipment, he will need to either dispute the charges with his financial provider or contact the carrier and file a claim due to non-receipt. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (4200, 16, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
How is Walmart claiming the package was lost after delivery? How do Walmart know it was even delivered considering I didn't get it? I will never do any business with Walmart again. I cant make my police department override their policies to accommodate Walmart.

Initial Business Response /* (1000, 10, 2015/01/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding emails he is receiving. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that Mr. [redacted] should not be receiving any emails from Walmart. If this continues, we would like him to call the number below. We would also like to apologize for the inconvenience this has caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response. I was told it might take a week for the results to show up, and I am glad to say that after a week it appears that I have stopped receiving their emails.
Thank you for your help.

Initial Business Response /* (1000, 5, 2015/12/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her activation issue for her gift cards of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and we escalated her issue to our gift card team. Both gift cards of her order were activated on December 5, 2015 . As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/08/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the delayed activation for her $200 Classic American Express Gift Card. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We partnered with our shopping card team in order to resolve the activation issues. Ms. [redacted]'s $200 Classic American Express Gift Card was successfully activated on Tuesday, August 11, 2015. We have spoken with Ms. [redacted] and she has confirmed the successful activation. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I ordered an MP3 player from web site and it quit playing a month later. I purchased the extended warranty from them also. Wal- Mart will not replace the MP3 player, they say I have to return it to SanDisk. If you call Wal-Mart they say it is cover by extended warranty but when they transfer you to warranty department they say it is covered by SanDisk, who by the way you can not call because it is all automated. If a company can not back the product it sells and take care of its customers then they need to close their doors. My family will never step foot in a Wal-Mart or order anything from them again. Wal-Mart is a [redacted] poor company with [redacted] poor customer service.

Initial Business Response /* (1000, 5, 2015/07/21) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that he received an incorrect item for his recent order for the Ozark Trail 6-Person Instant Cabin Tent. We thoroughly reviewed Mr. [redacted]'s Walmart.com account and due to his excessive return history, his account has been closed. Any future Walmart.com orders will be canceled. He will need to dispute the charges for his recent order. As such, Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They keep on sending wrong items to me. Why would not I return it ?
Final Business Response /* (4000, 9, 2015/07/30) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. At this time, our resolution remains the same and there is nothing further we can provide. We do apologize for this. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com
Final Consumer Response /* (4200, 11, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart ship me those with a Walmart.com tag
Attached. I'm not the one who is shipping those out. Where do I get a Walmart tag? They are responsible to pay me back

Initial Business Response /* (1000, 10, 2014/12/12) */
RE: [redacted]/ Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed her issue is regarding the Walmart Savings Catcher program. We have communicated [redacted]'s concerns with the Savings Catcher support team and confirmed they will be contacting her directly to resolve her issue. On December 12, 2014, we notified [redacted] that a member from the Savings Catcher team will be contacting her to provide a resolution. We advised [redacted] to contact us if she had any follow up questions or concerns. We will make sure that the Savings Catcher team will provide [redacted] with a resolution. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/12/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a trampoline. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize for the experience Mr. [redacted] had with his order. Our records indicate Mr. [redacted] was issued a $100.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 12, 2016/01/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding issues she experienced when trying to place an order on Walmart.com. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken...

to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate that her order was canceled because it did not pass all of our security checks. We're very sorry for the difficulty she experienced with our customer service department when attempting to get assistance and have addressed the coaching opportunities with our agents. Separately, we have reviewed Ms. [redacted]'s account and it has been closed. As such, all future orders placed on Walmart.com will be canceled. If Ms. [redacted] has outstanding Walmart gift cards that were provided by customer service, she is welcome to use them at her local Walmart store. Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 14, 2016/02/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart is engaging in erroneous and illegal acitvity. The person who reponded to this complaint, "[redacted]" was the utmost rude and unprofessional and belligerent behavior she displayed while talking down to me on the phone. She and subsequently Walmart has closed my account without my knowledge in retaliation to the this complaint that I have filed. I will follow up this complaint with a complaint with the Consumer Affairs Bureau. I want the Revdex.com to take note of how Walmart handles these matters in an unethical and even illegal way. Resorting to 'cancellation' of accounts with the account holders knowledge or consent. "[redacted]" was the absolute worst advocate on Walmart's behalf, and again canceled my account without issuing a refund that Walmart promised, out of retaliation. Walmart cannot continue to hold itself above the law. Just like any other business, organization or corporation, Walmart must adhere to the laws. Also, please keep in mind that Walmart has since taken down the gift card option from the checkout when looking to purchase a gift card with a gift card. In doing so Walmart has acknowledged that was in violation of Consumer Protection laws and as a result has removed the option to prevent any legal penalization. This was done after this complaint was filed and note that in the complaint I stated " I was lied to about it being a "system glitch" by one rep, then the next rep stated they do not accept giftcards, despite it not stating so under Walmart Gift Cards Terms and Conditions.", This matter is not closed, I will be pursuing this complaint further.
Final Business Response /* (4000, 18, 2016/02/18) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have reviewed Ms. [redacted]'s contacts with our customer service department and addressed all of the coaching opportunities with our agents. As we previously advised, Ms. [redacted]'s order did not pass our security checks. It was not canceled due to a system glitch. Due to the fact that Ms. [redacted]'s Walmart.com account has been closed, her future orders will be canceled as well. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 20, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart is an unscrupoulous business because it hires people like "[redacted]" who are affront for their unethical practices. They pretend that they have looked into the matter or are seeking a solution, when they have done absolutely nothing of value to rectify the situation. "[redacted]" herself, who is supposed to be a representative of Walmart, was completely rude, uncaring and bitter throughout her communications with me. She couldn't even keep her lies correct. She first stated that my account has been closed (by Walmart) she then goes on to state "I have closed my account and all future orders will be canceled" Which one is it. It is my sincere hope that the Revdex.com stay steadfast in investigating Walmart and that this complaint is visible to the public so that everyone may know exactly what kind of company Walmart is. The matter has not been resolved.

Initial Business Response /* (1000, 10, 2014/08/25) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that he was able to reach a customer care agent who helped him receive a replacement. On August 22, 2014, we spoke with Mr. [redacted] directly over the phone. We apologized for the inconvenience he experienced with the incorrect item he received and the difficulties he faced trying to retrieve the customer care phone number from our site. We assured him that his concerns have been forwarded to the appropriate departments. We issued him a $25 egift card to compensate him for the inconvenience he experienced. Lastly, during our conversation over the phone with Mr. [redacted], we confirmed he no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/14) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for a PS4 bundle package. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records indicate [redacted] was issued a $50.00 refund on December 10th. We apologize to her for the experience with customer service at the store and with .com. We have escalated her issues to the appropriate department for review. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Of course you have no valid response for how I was treated and what I was put through, nor do I believe this will be "escalated" to the appropriate department. I made it clear that I would be returning everything if my matter was not resolved by 12/8. It was not and I returned the PS4 and controller to the store. As I was returning it, I received and email stating the $50 gift card re-shipped. Why would you ship out something to an undeliverable address?? I was told my problem was "escalated" to the appropriate department and nothing happened (that is why I do not believe that).I was told the finance department would be in contact with me and instead of that, it was re-shipped. Still no call back from a manager. The only time I received good customer service from this place was when I called to get a refund for the gift card. So yes everything got returned, but the customer service issue is not resolved. There is no excuse for how I was treated. I will never waste another second of my life calling Walmart and will never step foot or make a purchase online ever again. My money is better else where.
Final Business Response /* (4000, 9, 2014/12/21) */
[redacted] received [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We are truly sorry to hear the customer service experience she had with her order. Her concerns have been escalated for review. We have issued [redacted] a $20.00 Egift Card for her troubles. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]
Final Consumer Response /* (2000, 11, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Case is closed, someone from this company finally contacted me. It is very sad that I had to go through the Revdex.com for that to happen. I'm still not going to shop there, but I am glad that their staff will be re-trained to handle situations better.

I ordered a Weslo Treadmill from Walmart for delivery to my address, and paid extra for shipping. The arrival date came and went. I called two days later, and was informed that they did not have the product ready. They offered to ship it to me expedited, which would arrive a week after my initial expected date. I accepted. They then put me on hold for thirty minutes, and said they could send it to me expedited for just $70 more dollars. I said that was absurd, and to cancel the order. I ordered myself a treadmill from a competitor.
They then ordered the product in my name anyway. Without my authorization.
As soon as I got the "confirmation" of my order, I called them to cancel (again) and they said "bad news, it's already shipped." I had to follow up two-three more times before they finally agreed to refund the money they unlawfully took from my account. At this point, they just dropped the treadmill on my doorstep and told me I could "just take it to a Wal-Mart" and try to return it.
All in all, it took me nearly a month to resolve, and more than 10 hours worth of phone calls. They consistently mislead me, lied to me, and tried to stick me with purchasing a product that they could not provide as advertised, leading to my purchasing of a replacement product based on their representations. They frequently misstated the law, and tried underhanded tactics and misdirection including making an unauthorized withdraw from my account directly against my express interest.