Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
We confirmed [redacted] was already issued a refund for her order on December 15, 2014. However, we understand that [redacted] would still like to be guaranteed the price she originally paid. That is why we have arranged to price match the price she paid for her original order towards a new order. On December 16, 2014, we sent [redacted] an email explaining these details and advised her to contact us so we could move forward with this arrangement. We will honor the price match once [redacted] contacts us and places a new order.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Consumer Rebuttal /* (2000, 12, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] did issue a refund for the items I did not receive. He then stated I could get the products for the same price as when I ordered them. I am totally satisfied with the way [redacted] handled my situation.
Thank you very much for your help in this matter.
[redacted]

Initial Business Response /* (1000, 10, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for TV. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]' complaint, we reviewed his [redacted] account and order history. We apologized for the inconvenience this has caused him. We have issued [redacted]' a $200.00 eGift Card to put towards a comparable TV. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted]' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/10/03) */
Ms. [redacted],
On September 29th, we forwarded your Revdex.com complaint to the store team for review. They will respond further to you as well as the Revdex.com.
If you have any questions, please contact us at XXX-XXX-XXXX.

Initial Business Response /* (1000, 7, 2015/07/06) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding our return policy and his refund request. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that he thought the return policy for laptops was 90-days. Mr. [redacted] also advised me that due to his disability he did not return the item right away. We have educated and advised Mr. [redacted] regarding our return policy for laptop. We advised that the laptop falls under the category for computers, which is 15-days of the receipt. Mr. [redacted] can review our returns policy on our website below. As such, Walmart.com considers this matter closed. http://help.walmart.com/app/answers/[redacted]
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 11, 2015/07/23) */
Walmart resolved my complaint and refunded my money. I took their refurbished laptop that had some operating symptoms. I still continue to be a loyal [redacted]. Thank You.

(The consumer indicated he/she ACCEPTED the response from the business.)Was handled immediately after the Revdex.com complaint was filed, but the time and effort that went into even having to get to this point with multiple unsuccessful attempts with customer service (online and phone), Twitter and a snail mail letter to Arkansas and California was ridiculous.

Initial Business Response /* (1000, 10, 2014/09/05) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] was unable to return his laptop with our customer care department since it was 27 days past the 15 day return window. However, as a courtesy, we have issued a refund for the full amount of his laptop back to his original method of payment. On September 5, 2014, we attempted to contact Mr. [redacted] at (XXX) XXX-XXXX to discuss this matter. Unfortunately, he was not available. We left a message on his voicemail explaining the above details and provided our direct number so he could contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2014/03/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Titanfall (Xbox One) game he purchased. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] pre ordered the Titanfall (Xbox One) game on January 4, 2014. He was concerned because he has not received it. Our records show that Mr. [redacted] contacted our [redacted] service team on January 14, 2014 requesting to cancel the order because of the delay. We contacted Mr. [redacted] and advised that the Titanfall (Xbox One) game has a release date of March 11, 2014, which is why it showed at that time not shipped. We have also advised Mr. [redacted] that his order for the Titanfall (Xbox One) game has been cancelled as of March 6, 2014. For the inconvenience, we issued a $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 13, 2014/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with Walmart's response. Thank you.

Initial Business Response /* (1000, 10, 2014/07/03) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted] . We will continue to work with Mr. [redacted], but need additional time to work toward a resolution of his issue.

Initial Business Response /* (1000, 5, 2014/10/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her online order issue. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Our records indicate that we refunded Ms. [redacted] $5.65 and gave her a $10 gift card for the inconvenience. We have escalated Mrs. [redacted] concerns to the appropriate department for review. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Business Response /* (1000, 16, 2014/11/14) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. After reviewing her account records, we updated Ms. [redacted]' account so her orders could successfully process. In addition, we issued her a courtesy $50 egift card under order XXXXXXXXXXXXX. We advised Ms. [redacted] to contact us if she still needs assistance. We have not heard back from her. In light of this, Walmart.com considers this case closed. However, we will continue to assist Ms. [redacted] if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 6, 2015/12/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 5, 2015, Ms. [redacted] placed an order for an Xbox One Gears of War Ultimate Edition for same day pick up at her local Walmart store. All orders placed go through our orders verification process. Ms. [redacted]'s order did not pass [redacted] verification process and was canceled.
An authorization hold is placed on the funds at the time an order is placed. If the order cannot be fulfilled or is canceled that hold is released. We apologize for any inconvenience that this has caused. We have attempted to reach Ms. [redacted] at (XXX) XXX-XXXX and by email to discuss the hold being release, however we have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 6, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that Ms. [redacted] placed an order for four gift cards on October 1, 2015. Due to a system error, three of the four gift cards did not ship. We apologize for the issues she has had and have escalated coaching opportunities as needed. A refund has been issued for the three gift cards in the amount of $161.64. For Ms. [redacted]'s inconvenience, we also issued a $25 Walmart eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her Swing set order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] ordered her swing set three times and three times the order was cancelled due to being out of stock. Walmart.com does not have an estimated date on new stock for this particular swing set, however we did offer three comparable swing sets to Ms. [redacted]. We advised her that if she placed a new order, we would match her original sale price of $129.00 and offer a 20% discount for the inconvenience. Ms. [redacted] placed a new order and we have adjusted it reflect the agreed price. We also worked with our Fulfillment center to ensure a speedy and efficient delivery. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is ridiculous that I had to go to such lengths to get this resolved but I am happy with the outcome.

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for 2 video games for same day pick up at her local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Ms. [redacted]. We have issued an eGift card in the amount of the difference between the item's current price and the Black Friday price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. In December 2014, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Mr. [redacted] was inconvenienced after he received the true quantity of the Dixie Coffee Cups. That is why we have issued Mr. [redacted] a refund for his orders and allowed him to keep the Coffee Cups he received at no charge. In addition, as a courtesy, we sent Mr. [redacted] a $10 egift card under order XXXXXXXXXXXXX. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart does have the ability to "refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)." -However once they fill an order and don't deliver what they said they would it is considered Bait & Switch. When I purchased this deal it was along side many other deals from a Walmart reseller who was going out of business "Circuit City". I had no reason to believe it was an error rather than a going out of business close out. I pledged the products I ordered to a nonprofit that constantly needs cups. In order to deliver on my pledge it will now cost me $4,000 to do so. A $10 Walmart gift card is a slap in the face when they sent me cups and a tracking number without notifying me of any error and now I am left with a $4000 loss due to Walmarts bait and switch. Had Walmart taken any responsibility and offered me a reasonable solution perhaps a $2,000 gift card I would see that they at least care about the situation they caused.
Final Business Response /* (4000, 9, 2015/01/23) */
RE: [redacted]/Revdex.com Case
Walmart.com Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. As we stated in our previous response, after we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. In December 2014, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). For the inconvenience, we have issued Mr. [redacted] a refund for his orders and allowed him to keep the Coffee Cups he received at no charge. In addition, as a courtesy, we sent Mr. [redacted] a $10 egift card under order XXXXXXXXXXXXX. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 11, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have stated previously this is a classic case of bait and switch. Walmart does have the right to "refuse or cancel" any order. This is only the case when an order is not yet shipped to the [redacted]. Once a [redacted] receives and order that they paid for and it is for a diffrent quantity of items it is considered bait and switch.
I was this issue resolved as much as Walmart does but a $10 gift card when they've shorted me thousands of dollars in goods is a slap in the face.
Either Walmart can honor the order that they partially sent me or they can up the value of the gift card significantly to offset my damages caused by this bait and switch case.
Thank you for your time.

Initial Business Response /* (1000, 5, 2014/11/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for a gift card. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] did not receive her gift card as she entered the wrong email address. Our billing was not able to change the email address once it is entered incorrectly. Ms. [redacted] was issued a $50.00 refund in full on November 18, 2014. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/01) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order he attempted to place for an Element TV. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Unfortunately, our records indicate that the item quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We have issued Mr. [redacted] a $183.00 eGift Card for the difference of the TV to put towards the purchase of a new one. We left Mr. [redacted] a message with this information. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the gift certificate for $183.00 and used it to purchase a comparable TV for approximately the same price I would have paid had the other TV been available. I am satisfied this resolution. Thank you.

Walmart[redacted] received Ms. [redacted] Revdex.com complaint regarding a problem we recently experienced on our website, which due to a technical error, resulted in a Summer Waves Elite Swimming Pool showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to...

investigate and rectify the error. Unfortunately, due to fulfillment limitations we are unable to add the missing components to [redacted]'s order. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, [redacted] should have received an email with a $100 eGift Card. We have reviewed [redacted]'s order and based on the information found, we have assisted [redacted] in placing a new order for the pool using the eGift Cards that were given as a one time courtesy. Again, we sincerely apologize for this and hope that [redacted] will give us the opportunity to serve her again.If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted]Walmart[redacted]

Initial Business Response /* (1000, 10, 2015/02/12) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Backyard Discovery Wooden Swing Set. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and apologized for the inconvenience and troubles she experienced with this order. We apologized to Ms. [redacted] and issued her a full refund for her order. We have escalated the issues Ms. [redacted]'s experience to the proper department for review. Again, we apologize for the troubles she experienced. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2014/12/03) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted] complaint, we reviewed her [redacted] account and order history. We have confirmed [redacted] order was canceled by the distributor. We issued [redacted] a courtesy $30 egift card under order [redacted] to help her with her next purchase. On December 3, 2014, we attempted to call [redacted] at [redacted], but she was not available. We left her a message and sent her an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 8, 2014/12/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was contacted via email by [redacted] from [redacted]. He did not touch on the fact that I was lied to on my first call as to why my order was cancelled. I have responded to his email he sent me. I have accepted his $30 gift card. Although, it does not correct the real issue. I feel it is only a small pacifier. I suggest the representatives involved be trained on how to handle a situation like this in the future. Lying to a customer is never acceptable.

I ordered a Weslo Treadmill from Walmart for delivery to my address, and paid extra for shipping. The arrival date came and went. I called two days later, and was informed that they did not have the product ready. They offered to ship it to me expedited, which would arrive a week after my initial expected date. I accepted. They then put me on hold for thirty minutes, and said they could send it to me expedited for just $70 more dollars. I said that was absurd, and to cancel the order. I ordered myself a treadmill from a competitor.
They then ordered the product in my name anyway. Without my authorization.
As soon as I got the "confirmation" of my order, I called them to cancel (again) and they said "bad news, it's already shipped." I had to follow up two-three more times before they finally agreed to refund the money they unlawfully took from my account. At this point, they just dropped the treadmill on my doorstep and told me I could "just take it to a Wal-Mart" and try to return it.
All in all, it took me nearly a month to resolve, and more than 10 hours worth of phone calls. They consistently mislead me, lied to me, and tried to stick me with purchasing a product that they could not provide as advertised, leading to my purchasing of a replacement product based on their representations. They frequently misstated the law, and tried underhanded tactics and misdirection including making an unauthorized withdraw from my account directly against my express interest.