Walmart.com

Initial Business Response /* (1000, 6, 2015/12/24) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 5, 2015, Ms. [redacted] placed an order for an Xbox One Gears of War Ultimate Edition for same day pick up at her local Walmart store. All orders placed go through our orders verification process. Ms. [redacted]'s order did not pass [redacted] verification process and was canceled.
An authorization hold is placed on the funds at the time an order is placed. If the order cannot be fulfilled or is canceled that hold is released. We apologize for any inconvenience that this has caused. We have attempted to reach Ms. [redacted] at (XXX) XXX-XXXX and by email to discuss the hold being release, however we have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for a gift card. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] did not receive her gift card as she entered the wrong email address. Our billing was not able to change the email address once it is entered incorrectly. Ms. [redacted] was issued a $50.00 refund in full on November 18, 2014. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the incorrect items she received. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. The Moonrays XXXXXMC Solar Powered Color-Changing LED Umbrella Party Lights, Set of 8 is currently out of stock. For Ms. [redacted]'s inconvenience, we have refunded her $45.88 and provided a $25.00 eGift card to ensure satisfaction. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/10/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that Ms. [redacted] placed an order for four gift cards on October 1, 2015. Due to a system error, three of the four gift cards did not ship. We apologize for the issues she has had and have escalated coaching opportunities as needed. A refund has been issued for the three gift cards in the amount of $161.64. For Ms. [redacted]'s inconvenience, we also issued a $25 Walmart eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/11/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I have been trying to cancel an order that "got stuck in their system" since October 2015. With repeated calls and emails, I have received many empty apologies and promises of a resolution. I finally got someone today, Belle, who decided to issue me an $18 gift card since they couldn't seem to fix the computer issue and refund my [redacted] account. All their responses were very scripted and when I asked to speak to a supervisor, I was told they were all busy and someone would call me back. That never happened. I am a frequent customer of Walmart but I will rethink bringing my business there, especially online. After my years of customer service, I expect escalated issues to be resolved within weeks not months. This is the worst customer service I've experienced. Certainly not world class service. It took a threat to contact [redacted] in order to get anything moving toward a resolution. I am appalled that they think issuing a gift card for a dollar or two above the original charged is worthy of all the hassle I've been through and still not removing the order from my account. I had to place another order for the same item since my intention was to have site to store pickup for convenience which ended up quite the opposite. I have requested the order to be cancelled back in October 2015 and no one knows how to fix that? I find that hard to believe. So shameful. Walmart.com is more hassle than it's worth especially since there is rarely anyone staffing the area to actually pick up the item. If the item isn't in the store, I'd rather go through [redacted]. I've never had s problem with them.

Initial Business Response /* (1000, 10, 2015/11/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her Walmart.com account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On October 2, 2015 an unauthorized order was placed using a gift card that was stored on Ms. [redacted]'s Walmart.com account. We have advised Ms. [redacted] that Walmart.com was not impacted by a security breach and provided her with recommendations on preventing her account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. As a onetime courtesy we provided Ms. [redacted] a $50.00 replacement gift card. Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 6, 2015/05/08) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted]'s order was shipped out on time. However, due to delivery issues with the carrier, Ms. [redacted]'s order was delayed. On April 29, 2015, we communicated with Ms. [redacted]. We apologized for the inconvenience Ms. [redacted] experienced and assured her that we are making every effort to prevent this issue from happening again in the future. In addition to the courtesy refund of $49.24 we refunded Ms. [redacted], we issued her a $50 egift card to help her with her next online or in-store purchase. During our communication, we confirmed Ms. [redacted] no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her Swing set order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] ordered her swing set three times and three times the order was cancelled due to being out of stock. Walmart.com does not have an estimated date on new stock for this particular swing set, however we did offer three comparable swing sets to Ms. [redacted]. We advised her that if she placed a new order, we would match her original sale price of $129.00 and offer a 20% discount for the inconvenience. Ms. [redacted] placed a new order and we have adjusted it reflect the agreed price. We also worked with our Fulfillment center to ensure a speedy and efficient delivery. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is ridiculous that I had to go to such lengths to get this resolved but I am happy with the outcome.

Walmart[redacted] received Ms. [redacted] Revdex.com complaint regarding a problem we recently experienced on our website, which due to a technical error, resulted in a Summer Waves Elite Swimming Pool showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to...

investigate and rectify the error. Unfortunately, due to fulfillment limitations we are unable to add the missing components to [redacted]'s order. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience and to show our appreciation for our customers, [redacted] should have received an email with a $100 eGift Card. We have reviewed [redacted]'s order and based on the information found, we have assisted [redacted] in placing a new order for the pool using the eGift Cards that were given as a one time courtesy. Again, we sincerely apologize for this and hope that [redacted] will give us the opportunity to serve her again.If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted]Walmart[redacted]

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for 2 video games for same day pick up at her local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Ms. [redacted]. We have issued an eGift card in the amount of the difference between the item's current price and the Black Friday price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/23) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a return. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We tried reaching out to Ms. [redacted] at the number we have on file and it has been disconnected. We emailed her on October 22nd and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2014/10/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As indicated in my complaint, I would like to be contacted by email.
Why did Walmart email me asking me to call them? That is not a response to my complaint by email.
If I had asked Walmart to contact me by phone, would they have called me and asked me to contact them at their email address?
Please ask Walmart to email me their response to my complaint.
Final Business Response /* (4000, 15, 2014/11/24) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] was issued a refund in full for $23.77 back to her original payment method. We apologize for the inconvenience she experienced. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/13) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for a Netgear Dual-Bank WiFi Range Extender, White. He received a refurbished black one. Mr. [redacted] reordered three times and received the wrong order. We have escalated his concerns to the proper department for review. We apologized to Mr. [redacted] and issued a $30.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/09/23) */
Walmart.com received a Revdex.com complaint from Lauren Holt regarding her order for an Igloo Refrigerator and Freezer. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received [redacted] complaint, we reviewed her Walmart.com account and order history. [redacted] purchased the above item in April of 2014 and advised us the cooling mechanism is not working. She contacted the manufacturer and they were not able to help her. We apologized to [redacted] and have issued her a replacement refrigerator. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2015/09/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his canceled orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and advised that due to his return history, his account has been closed. As such, any future orders will be canceled.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/09/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was contacted by a Walmart Escalations Agent a day after submitting my compliant. The agent left me a voicemail stating that my Walmart.Com account was not suspended. I contacted her back to inform her I wasn't referring to my Dot Com account, rather my Walmart To Go account. The company continues to have confusion regarding which account I'm referring to. [redacted]'s response doesn't make any sense, as there are no returns with Walmart To Go. The [redacted] either contacts [redacted] service about grocery issues or returns the items to the store. Therefore, I do not accept the response as it doesn't address my Walmart To Go account. Despite this information being included in my original compliant, Walmart continues to overlook the correct account.
Final Business Response /* (4000, 11, 2015/09/15) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. At this time, our resolution remains the same and there is nothing further we can provide. We do apologize for this. Due to Mr. [redacted]'s return history, both accounts Walmart.com and Walmart Grocery have been closed. As such, any future orders will be canceled. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 13, 2015/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This response provided remains vague and does not address the issue. I do not consider this to be a reasonable resolution

Initial Business Response /* (1000, 5, 2015/01/02) */
Dear Dispute Resolution Specialist,
This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Stores escalation team. Please be informed that this concern has...

been forwarded to their attention and they will respond directly to your agency with a response. We would like to request an extension for complaint XXXXXXXX, to give the Walmart Stores escalation team additional time to work toward a resolution of her issue.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/01/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They took care of the problem.

Initial Business Response /* (1000, 10, 2015/02/12) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a Backyard Discovery Wooden Swing Set. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to Ms. [redacted] and apologized for the inconvenience and troubles she experienced with this order. We apologized to Ms. [redacted] and issued her a full refund for her order. We have escalated the issues Ms. [redacted]'s experience to the proper department for review. Again, we apologize for the troubles she experienced. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/22) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s ottoman order was picked up at his local Walmart store on March 13, 2015. We also confirmed that Mr. [redacted]'s TV stand order was delivered to his local Walmart store on March 20, 2015. On March 20, 2015, we attempted to reach Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left him a message explaining these details and provided our direct number so he could contact us if he still needed assistance. In addition, we sent Mr. [redacted] an email with these details and advised him to contact us. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received no communication. I have not received my ottoman. I paid for it. I did not receive it. The last time I called to talk to someone she laughed at me.
Final Business Response /* (4000, 9, 2015/04/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s ottoman order was picked up at his local Walmart store on March 13, 2015. We are still investigating how Mr. [redacted]'s order was picked up at his local store. However, we understand the time and frustration this has caused him. That is why we have issued him a refund for his order while we investigate the matter. In light of this, Walmart.com considers this case closed. Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/01) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the order he attempted to place for an Element TV. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Unfortunately, our records indicate that the item quickly went out of stock and his order was canceled. Please note, while we try to keep our website updated at all times, there may be instances where some items are briefly listed as available, when in fact, they are no longer available. We have issued Mr. [redacted] a $183.00 eGift Card for the difference of the TV to put towards the purchase of a new one. We left Mr. [redacted] a message with this information. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/12/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received the gift certificate for $183.00 and used it to purchase a comparable TV for approximately the same price I would have paid had the other TV been available. I am satisfied this resolution. Thank you.

Initial Business Response /* (1000, 5, 2015/01/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. In December 2014, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Mr. [redacted] was inconvenienced after he received the true quantity of the Dixie Coffee Cups. That is why we have issued Mr. [redacted] a refund for his orders and allowed him to keep the Coffee Cups he received at no charge. In addition, as a courtesy, we sent Mr. [redacted] a $10 egift card under order XXXXXXXXXXXXX. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart does have the ability to "refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information)." -However once they fill an order and don't deliver what they said they would it is considered Bait & Switch. When I purchased this deal it was along side many other deals from a Walmart reseller who was going out of business "Circuit City". I had no reason to believe it was an error rather than a going out of business close out. I pledged the products I ordered to a nonprofit that constantly needs cups. In order to deliver on my pledge it will now cost me $4,000 to do so. A $10 Walmart gift card is a slap in the face when they sent me cups and a tracking number without notifying me of any error and now I am left with a $4000 loss due to Walmarts bait and switch. Had Walmart taken any responsibility and offered me a reasonable solution perhaps a $2,000 gift card I would see that they at least care about the situation they caused.
Final Business Response /* (4000, 9, 2015/01/23) */
RE: [redacted]/Revdex.com Case
Walmart.com Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. As we stated in our previous response, after we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. In December 2014, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). For the inconvenience, we have issued Mr. [redacted] a refund for his orders and allowed him to keep the Coffee Cups he received at no charge. In addition, as a courtesy, we sent Mr. [redacted] a $10 egift card under order XXXXXXXXXXXXX. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 11, 2015/01/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have stated previously this is a classic case of bait and switch. Walmart does have the right to "refuse or cancel" any order. This is only the case when an order is not yet shipped to the [redacted]. Once a [redacted] receives and order that they paid for and it is for a diffrent quantity of items it is considered bait and switch.
I was this issue resolved as much as Walmart does but a $10 gift card when they've shorted me thousands of dollars in goods is a slap in the face.
Either Walmart can honor the order that they partially sent me or they can up the value of the gift card significantly to offset my damages caused by this bait and switch case.
Thank you for your time.

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with his/her feedback and...

comments.After Walmart.com received [redacted] complaint, we reviewed her account and order history. On November 2, 2016, [redacted] contacted our Customer Service team to request a price match. Her request was approved and she was advised to place her order for the item. Unfortunately, [redacted] encountered difficulty while attempting to checkout and contacted us for assistance. We spoke with [redacted] on November 10, 2016 and she advised she has purchased her item from another retailer. We apologize for the inconvenience that she experienced and assured [redacted] we will address the needed training opportunities with our agents. [redacted] stated the concern is resolved. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com