Walmart.com

Initial Business Response /* (1000, 5, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a game order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. As a courtesy, we reached out to the Game Manufacturer, Electronic Arts Inc. who provided a free copy of the game to Mr. [redacted] and we provided him with a refund for his Walmart.com order. At this time. Electronic Arts has taken over assisting the [redacted] and has already been in contact to help get it resolved. We can confirm that Electronic Arts has provided Mr. [redacted] with their contact information should they require further assistance regarding this issue. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While it took several more calls and over a week to get a resolution, it was finally fixed.

Initial Business Response /* (1000, 6, 2014/05/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his lost after delivery order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have verified that the order was not delivered to FedEx Office#XXXXX. We have also processed a replacement order for Mr. [redacted] shipping to his home at his request. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received qa replacement shipment with expedited shipping. The representative was helpful and assured me that those involved prior would be coached as to their opportunities.

Initial Business Response /* (1000, 5, 2014/03/11) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her account records and confirmed she received a refund for order XXXXXXX-XXXXXX on February 28, 2014. We attempted to call her at (XXX) XXX-XXXX on March 10, 2014 and left her a detailed message. We also sent her an email under incident XXXXXX-XXXXXX and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/03/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, there was a refund issued(which is their policy if a [redacted] fails to pick up product ordered online.) The fact remains that this took nearly 4 weeks to obtain a refund on a product I cancelled the same day I ordered. They had no problem charging me, and holding onto my money for a month. I will never give another dime of my business to this monopoly.

Walmart[redacted] has third party sellers who put the tracking information on the website to be the same as the Order Number of the purchase which then cannot be tracked.
On top of that the third party sellers do not respond to any contact attempts made.
I purchased the "[redacted] for my grandson as a Christmas gift on Nov 30 and it was originally stated to be delivered 19 - 22 Dec 2016, but just in the last two weeks that has changed to 19-26 Dec 2016. When I call Walmart, they advised they cannot do anything because it was a thrid party seller ([redacted] and provided a number of [redacted] to contact them.
However, when I contacted the number, you are told all are not available.
This is poor customer service at the very least. At the most, this shows a lack of responsibility by Walmart to ensure the sellers they use are putting correct information in.

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for NBA 2K16 and Madden NFL 16 for same day pick up at her local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Ms. [redacted]. We contacted Ms. [redacted] who placed a new order for the games and we honored the Black Friday price As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you!

Initial Business Response /* (1000, 10, 2014/12/26) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order placed on December 7th. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records indicate her items were picked up on December 18th. The items were picked up at 2:49 p.m. and then at 8:13 p.m. We have reached out to **. [redacted] and have not heard back from her. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/09/26) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]' was having issues logging into her Savings Catcher account. We have confirmed that the Savings Catcher web page was running properly. On September 26, 2014, we spoke with Ms. [redacted] directly over the phone and apologized for the inconvenience. In addition, we assured Ms. [redacted] that the website was working properly and advised her to log in to check if she was still having difficulties. Ms. [redacted] advised that she would try to log in over the weekend and would follow up with us by Wednesday, October 1, 2014 if she was still having difficulties. Lastly, we have arranged to have the Savings Catcher support group contact Ms. [redacted] by phone on Wednesday October 1, 2014. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They fixed there web site after complaining. They did call me and apologize for the problems that they were having. Thou the savings catcher support never contacted me on Oct.1, 2014 even though it is working now. But, the main thin is its working after all this time.

Initial Business Response /* (1000, 10, 2015/01/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s account records, we confirmed her order was placed on December 31, 2014, and processed for shipment on January 2, 2015. Unfortunately, Ms. [redacted]'s request to cancel her order that was placed on December 31, 2014 did not complete before the order was processed for shipment. Intent to cancel requests can take up to 3 business days to process and does not guarantee cancellation. Our [redacted] care department has already informed Ms. [redacted] regarding the steps she can take to return her item. On January 18, 2015, we sent Ms. [redacted] an email explaining these details. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 17, 2015/02/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] was both undercharged and overcharged for a few of the Lego sets he ordered. Mr. [redacted] was undercharged $4.45 and overcharged $8.55. We have issued a refund in the amount of $4.01 back to his original method of payment. As a courtesy for the inconvenience, we have issued Mr. [redacted] a $20 egift card under order XXXXXXX-XXXXXX. On February 12, 2015, we attempted to call Mr. [redacted] at ((XXX) XXX-XXXX and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] was initially denied a refund as he was out of his return time frame, per our returns policy regarding Air Mattresses and Airbeds (Unopened air mattress or airbeds may be returned within 15 days, Defective airbeds may be returned within 90 days). As a one-time courtesy, we have refunded Mr. [redacted] for the air mattress and sent him a $25 gift card to compensate for him having to ship the mattress to our store at his expense. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The case was initially mishandled by Walmart Central SC and Walmart.com. The order confirmation specified "eligible for return until Nov 13" and that is what I went by as a [redacted]. There isn't really a way for customers like me to escalate complaints and would advise that Walmart reviews their complaint handling process, as I was very close to going to small claims court before I thought of Revdex.com. I'm satisfied with the resolution.

Initial Business Response /* (1000, 10, 2016/01/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 12, 2015, Ms. [redacted] placed an order for two Mainstays No Tools 3-Cube Storage Entertainment Center for same day pick up at her local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Ms. [redacted]. Our records show that the order was refunded on November 20, 2015. For the inconvenience, we have issued a $25 EGift card to Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 15, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her purchase of a Black and Decker Weed Eater. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Due to an error at the store, she was erroneously given a refurbished item instead of a new item. This has been addressed to ensure it does not happen again. We refunded Ms. [redacted] for her order and provided a $65 gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/04/22) */
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review of Mr. [redacted]'s case, Sam's Club has tried on numerous occasions to reach Mr. [redacted] with...

information provided to us; we were unable to successfully reach our Member. We extend a sincere apology to our Member and will be happy to look back in to her concerns if provided with additional contact information or the best time to contact him.

Initial Business Response /* (1000, 10, 2014/04/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
On April 16, 2014, we spoke with Ms. [redacted] by phone. We apologized for the inconvenience and advised her to send us her bank statement to help us investigate the charge and find a resolution. She advised that our assistance was not needed since she already filed a dispute for the charge with her bank. We advised her to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I already filed a dispute with my bank and there is an ongoing investigation as to what happened. They are going to give me a copy of the case once it is resolved. And my bank refunded the money and that is the most important. Thank you so much for your help. It really made a big difference . Otherwise, I might stillbe chasing Walmart .

Initial Business Response /* (1000, 5, 2016/02/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 23, 2015, Mr. [redacted] placed an order for a Canon Black Digital Camera. The camera did not meet his needs and Mr. [redacted] attempted to return it at his local store. However due to a system issue the camera could not be returned in the store and had to be returned to Walmart.com by mail. We apologize for any inconvenience that this has caused. We contacted Mr. [redacted], confirmed he was fully refunded and apologized for his experience at his local store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/11/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered a $200.00 Visa Gift card on October 22, 2015 with expedited shipping. She contacted [redacted] service and was told she would receive an activation email. When Ms. [redacted] notified us she did not receive the activation email, we resent the email again. At this time we confirmed Ms. [redacted]'s gift card is active and available for use. We are very sorry about the conflicting information provided by our [redacted] service department and the delay in activating her card. We have sent her a $25.00 gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will start by first saying I am Mr. [redacted] not Ms. [redacted], more proof that you do not pay attention to customers. I was sent an email about a $25 gift card for my inconveniences but of coarse I never received one. It seems as if Walmart just doesn't care about it's customers.
Final Business Response /* (4000, 14, 2015/12/23) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We truly apologize for the inconvenience Mr. [redacted] experienced while trying to get his gift card activated and also apologize for the mix-up in his name. After several attempts, we were able to reach Mr. [redacted] by email, confirm his gift card was active and provided him with a $25.00 eGift card for the inconvenience. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Don't let the cheap prices suck you in! Delivery was awful, large box with patio chairs was mangled everywhere, bottom of box was missing. I should not have taken delivery of this box, but even worse than confirming the contents were all damaged is the horrible experience of trying to get it returned. It was delivered via third party freight, I left the mangled mess on the skid, but Walmart wouldn't pick it up the same way, I feel bad for the [redacted] people. Attempt to straighten out this replacement (on which I gave up and changed to a return) was completely frustrating and confusing. When I called to say it was damaged, I was asked to return it in the original box. When I explained parts of the box were missing, I was told to put a piece of tape on it - this box is 43L x 51H x 27W - a piece of tape? Patio table came in a separate, smaller box, that was fine. When the replacement for the damanged chairs arrived, it was the wrong box, so now there were two table boxes and the original large mangled chair box to return. This experience has soured me toward this company and I no longer want a replacement for this merchandise. They did no[redacted]municate well on who would pick up and deliver, nor did the delivery dates match what I was told. To take delivery, I had to schedule my own time. For pick-up, they scheduled a [redacted] pick-up date withou[redacted]municating that to me, so the package was not outside/available to [redacted]. I tried email, and never got the same response twice. One person would say we have your replacement in process, the next would say I didn't hit the 'agree' button and needed to do that to start the replacement process. Some emails said to look for and click on a pre-paid return label "below" and there was nothing there. When I asked about it, no response from Walmart. I had to piece together what I heard from them and what I got separately from [redacted] and Pilot Freight. I missed two days of work, since I had to be here to sign for delivery, now I have to wait a third day, for [redacted] to come back, so I can open my garage for them. They train their staff to apologize repeatedly. I understand, the staff are friendly and trying to help, but I don't have all these issues with other companies. I just want these boxes gone and this transaction to be over, so I never have to deal with them again! At this point, they're spending more money on shipping than the damaged pieces are worth. It would have saved us all a lot of trouble to just put the damaged merchandise out for my trash collector. I took pictures of the merchandise immediately after delivery, but no one seemed interested in seeing them. Steer clear of Walmar[redacted]

Initial Business Response /* (1000, 10, 2014/02/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund he was waiting for. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we contacted Mr. [redacted], we advised him he was refunded in full for $98.35 on October 9th 2013. Mr. [redacted] contacted his credit card provider, and confirmed he did receive the refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/17) */
RE: [redacted] / Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After reviewing [redacted]'s account records and purchase history, we have confirmed that her complaint is directed towards the Marketplace retailer [redacted] is a 3rd party retailer that lists on our website to provide the customer a larger variety of products to choose from. [redacted] is not a [redacted]pany and they manage their own products, inventory, and support group. Therefore, [redacted] will need to contact the Marketplace retailer [redacted] directly. We understand that you were having difficulties receiving assistance from this Marketplace retailer and that is why we have arranged for a member of their escalation team to contact you directly to discuss this matter. Please be assured that a member of the [redacted] escalation team will be contacting you shortly. In light of this, [redacted] considers this matter closed. However, [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/04/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
On April 16, 2014, we attempted to contact Ms. [redacted] by phone and left a message on her voicemail. In addition, we sent her an email and advised her to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/04/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart's response is actually not great because they do not address the fact that they actually resolved my issue, but they did, in fact, get the card activated the day after I filed the Revdex.com complaint. So, while I think that their response to this complaint is corporate nonsense speech, I have no further complaint because my issue is resolved.