Walmart.com

Initial Business Response /* (1000, 5, 2014/03/11) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her account records and confirmed she received a refund for order XXXXXXX-XXXXXX on February 28, 2014. We attempted to call her at (XXX) XXX-XXXX on March 10, 2014 and left her a detailed message. We also sent her an email under incident XXXXXX-XXXXXX and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/03/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, there was a refund issued(which is their policy if a [redacted] fails to pick up product ordered online.) The fact remains that this took nearly 4 weeks to obtain a refund on a product I cancelled the same day I ordered. They had no problem charging me, and holding onto my money for a month. I will never give another dime of my business to this monopoly.

Initial Business Response /* (1000, 10, 2015/04/10) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding quality issues and concerns for the DHI Buchannan Microfiber Sectional Sofa with Chaise, Taupe of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms....

[redacted]'s concerns and appreciate the time she has taken to provide us with [redacted] feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed [redacted] Walmart.com account and order history. We have spoken with Ms. [redacted] and she has provided us with images of the product that we requested. We have escalated this to the manufacturer, Dwell Home for further investigation and resolution. We have also honored Ms. [redacted]'s request and she has been refunded. We have also issued a $50.00 eGift card for the inconvenience and delay. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for [redacted] feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/04/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 8, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted]'s original order was stuck in processing and she was advised to place a second order to ensure delivery for Christmas. Ms. [redacted]'s first order suddenly shipped and Ms. [redacted] received two razors. Ms. [redacted] requested we adjust her second order and refund shipping charges and she would return the duplicate order to her local Walmart store for a full refund. We processed the adjustment for $4.97 and sent Ms. [redacted] a $25 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 10, 2016/01/04) */
EMAIL FROM CONSUMER:
Thank you so much for getting in touch with me. Luckily I was able to resolve this issue with a Walmart representative and they have followed through with everything they were supposed to do. Thank you for all of your help along the way.
[redacted]

Initial Business Response /* (1000, 6, 2015/08/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a recent Walmart.com order he had placed. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] placed an order for several books and a Bookcase on July 30, 2015. The order was shipped in two boxes. Per the tracking details, both boxes were delivered to Mr. [redacted]'s home address on August 4, 2015. We're sorry to hear he didn't receive the items. Due to Mr. [redacted]'s return history, we will not be issuing refunds for this order. He will need to dispute the charges with his financial institution. Mr. [redacted]'s account has been closed and any future Walmart.com orders will be canceled. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received packages. I want my refund. you are lying to justify your theft of my gift card money. I have no history like you claim. I returned an item to store that was damaged by your poor packing skills in 1st order. 2nd order was never received.
Final Business Response /* (4000, 11, 2015/08/14) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted] placed an order for several books and a Bookcase on July 30, 2015. The order was shipped in two boxes. Per the tracking details, both boxes were delivered to Mr. [redacted]'s home address on August 4, 2015. We're sorry to hear he didn't receive the items. Due to Mr. [redacted]'s return history, we will not be issuing refunds for this order. Mr. [redacted]'s account has been closed and any future Walmart.com orders will be canceled. Walmart.com considers this matter closed. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (2000, 12, 2015/08/17) */
Had to go to [redacted] walmart and they finally refunded. Y'all [redacted] service people need to learn to take responsibility for yourself not push it on another walmart. Lazy SOBs

Initial Business Response /* (1000, 10, 2014/11/24) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her account records. Unfortunately, Ms. [redacted]'s order was delayed due to a communication error with our system and the store. On November 24, 2014, we communicated with Ms. [redacted] via email under incident XXXXXX-XXXXXX. We apologized for the inconvenience offered to send Ms. [redacted] a courtesy $25 egift card to help her with her next purchase. Ms. [redacted] accepted our offer to send her a $25 egift card and we confirmed she no longer needed assistance. As such, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/12/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/01/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s account records, we confirmed her order was placed on December 31, 2014, and processed for shipment on January 2, 2015. Unfortunately, Ms. [redacted]'s request to cancel her order that was placed on December 31, 2014 did not complete before the order was processed for shipment. Intent to cancel requests can take up to 3 business days to process and does not guarantee cancellation. Our [redacted] care department has already informed Ms. [redacted] regarding the steps she can take to return her item. On January 18, 2015, we sent Ms. [redacted] an email explaining these details. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund he was waiting for. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we contacted Mr. [redacted], we advised him he was refunded in full for $98.35 on October 9th 2013. Mr. [redacted] contacted his credit card provider, and confirmed he did receive the refund. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2014/04/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s letter, we reviewed her Walmart account and order history. Our records indicate that she originally placed a Pick Up Today order and not a Ship to Store order. In addition, we were unable to locate any errors that caused her order to change from a Ship to Store order to a Pick Up Today order. On April 21, 2014, we spoke with Ms. [redacted] and informed her of these details. We issued her a $25 egift card to compensate her for the inconvenience and confusion. We provided our direct number so she could call if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] was very efficient at handling my complaint. It would be nice for changes to be made to the Site-to-Store so orders can be made for items not stocked, but that is an issue someone else can fight. I do not plan on using it again.
Thank you, [redacted], for all you did.
Thank you to the Revdex.com for helping to resolve the money part of this issue.

Initial Business Response /* (1000, 15, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for an NB-11LH Battery & amp; Charger Essential Bundle, from one of our Marketplace retailers, Cameta Camera. When products are ordered from a Marketplace Retailer, all claims for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer.
The description for the product Mr. [redacted] purchased stated a Spare NB-11L/NB-11LH Battery for Canon would be included in the bundle. The posting online indicated either NB-11L or NB-11LH would be sent to the [redacted] with the bundle. We contacted Mr. [redacted] and went over the description with him. Mr. [redacted] was not happy with the item sent and as a one-time courtesy, a full refund was issued for the item. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart refunded my money. It was painful for me in getting this corrected. The third party Cameta Camera never did offer any help or admit their error. Cameta Camera should be avoided.

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his gift card order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Walmart.com partnered with the USPS and it was determined the cards were lost in transit. We attempted to contact Mr. [redacted] to offer a replacement or a refund, however, we were unable to reach him despite various attempts via telephone and email. We issued a full refund for Mr. [redacted] and have offered a $25 eGift card. Walmart.com considers this matter closed but we encourage Mr. [redacted] to contact us directly if he needs further assistance or would like us to process the gift card for him.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
On April 16, 2014, we attempted to contact Ms. [redacted] by phone and left a message on her voicemail. In addition, we sent her an email and advised her to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/04/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart's response is actually not great because they do not address the fact that they actually resolved my issue, but they did, in fact, get the card activated the day after I filed the Revdex.com complaint. So, while I think that their response to this complaint is corporate nonsense speech, I have no further complaint because my issue is resolved.

Initial Business Response /* (1000, 6, 2014/05/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his lost after delivery order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have verified that the order was not delivered to FedEx Office#XXXXX. We have also processed a replacement order for Mr. [redacted] shipping to his home at his request. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/05/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received qa replacement shipment with expedited shipping. The representative was helpful and assured me that those involved prior would be coached as to their opportunities.

Initial Business Response /* (1000, 10, 2015/11/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered a $200.00 Visa Gift card on October 22, 2015 with expedited shipping. She contacted [redacted] service and was told she would receive an activation email. When Ms. [redacted] notified us she did not receive the activation email, we resent the email again. At this time we confirmed Ms. [redacted]'s gift card is active and available for use. We are very sorry about the conflicting information provided by our [redacted] service department and the delay in activating her card. We have sent her a $25.00 gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will start by first saying I am Mr. [redacted] not Ms. [redacted], more proof that you do not pay attention to customers. I was sent an email about a $25 gift card for my inconveniences but of coarse I never received one. It seems as if Walmart just doesn't care about it's customers.
Final Business Response /* (4000, 14, 2015/12/23) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We truly apologize for the inconvenience Mr. [redacted] experienced while trying to get his gift card activated and also apologize for the mix-up in his name. After several attempts, we were able to reach Mr. [redacted] by email, confirm his gift card was active and provided him with a $25.00 eGift card for the inconvenience. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a game order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. As a courtesy, we reached out to the Game Manufacturer, Electronic Arts Inc. who provided a free copy of the game to Mr. [redacted] and we provided him with a refund for his Walmart.com order. At this time. Electronic Arts has taken over assisting the [redacted] and has already been in contact to help get it resolved. We can confirm that Electronic Arts has provided Mr. [redacted] with their contact information should they require further assistance regarding this issue. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While it took several more calls and over a week to get a resolution, it was finally fixed.

Initial Business Response /* (1000, 10, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] was initially denied a refund as he was out of his return time frame, per our returns policy regarding Air Mattresses and Airbeds (Unopened air mattress or airbeds may be returned within 15 days, Defective airbeds may be returned within 90 days). As a one-time courtesy, we have refunded Mr. [redacted] for the air mattress and sent him a $25 gift card to compensate for him having to ship the mattress to our store at his expense. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The case was initially mishandled by Walmart Central SC and Walmart.com. The order confirmation specified "eligible for return until Nov 13" and that is what I went by as a [redacted]. There isn't really a way for customers like me to escalate complaints and would advise that Walmart reviews their complaint handling process, as I was very close to going to small claims court before I thought of Revdex.com. I'm satisfied with the resolution.

Was contacted by walmart yesterday and may have a resolution to our conflict, the nice woman I spoke to [redacted], will be calling me again today. I'm not sure how this will end yet, but will keep you updated.

Initial Business Response /* (1000, 10, 2015/09/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered a Gold's Gym 420 Treadmill to be delivered to her local Walmart store. Our records indicate that the item was lost in transit and a refund was initiated for her order. Due to a system error, the refund failed to process and was issued manually on September 10, 2015. We have spoken with Ms. [redacted] and confirmed that she has been fully refunded for her order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Initial Consumer Rebuttal /* (2000, 12, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I confirm the issue is resolved.

Walmart[redacted] has third party sellers who put the tracking information on the website to be the same as the Order Number of the purchase which then cannot be tracked.
On top of that the third party sellers do not respond to any contact attempts made.
I purchased the "[redacted] for my grandson as a Christmas gift on Nov 30 and it was originally stated to be delivered 19 - 22 Dec 2016, but just in the last two weeks that has changed to 19-26 Dec 2016. When I call Walmart, they advised they cannot do anything because it was a thrid party seller ([redacted] and provided a number of [redacted] to contact them.
However, when I contacted the number, you are told all are not available.
This is poor customer service at the very least. At the most, this shows a lack of responsibility by Walmart to ensure the sellers they use are putting correct information in.

Walmart.com received [redacted] additional rebuttal arising from her original [redacted] complaint. We apologize for any confusion regarding our original response. As the transaction in question has been disputed with [redacted] financial institution, we are unable to issue a refund. [redacted] has advised that she is out of the country and unable to discuss the issue over the phone. In order to reach a final resolution, we invite [redacted] to give us to call to discuss this issue further. We would be happy to make a conference call with her and her financial institution to research the dispute with them further. If either of you have any further questions or comments please feel free to contact us.  Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2014/04/22) */
At Sam's Club, we continually strive to exceed the expectations of our Members and work hard to improve our service to them. After full review of Mr. [redacted]'s case, Sam's Club has tried on numerous occasions to reach Mr. [redacted] with...

information provided to us; we were unable to successfully reach our Member. We extend a sincere apology to our Member and will be happy to look back in to her concerns if provided with additional contact information or the best time to contact him.