Walmart.com

Initial Business Response /* (1000, 5, 2015/04/01) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] LeAnne [redacted] regarding her refund request for order# XXXXXXXXXXXXX and request for NSF charges. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On March 22, 2015 we refunded Ms. [redacted] $367.50 for her order. On March 25, 2015 we also refunded Ms. [redacted] $360.00 in order to cover her non-sufficient funds charges. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/04/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding issues she experienced with a baby bouncer she purchased on December 17, 2015. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records indicate that Ms. [redacted] was offered a $10 eGift Card and we have processed one for her as a one-time courtesy. She is welcome to use this gift card at any Walmart store. Due to Ms. [redacted]' return history, her account has been closed. As such, if she wishes to return the bouncer, she will need to take it to her local Walmart store. Any future Walmart.com orders will be canceled. Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2014/03/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Titanfall (Xbox One) game he purchased. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] pre ordered the Titanfall (Xbox One) game on January 4, 2014. He was concerned because he has not received it. Our records show that Mr. [redacted] contacted our [redacted] service team on January 14, 2014 requesting to cancel the order because of the delay. We contacted Mr. [redacted] and advised that the Titanfall (Xbox One) game has a release date of March 11, 2014, which is why it showed at that time not shipped. We have also advised Mr. [redacted] that his order for the Titanfall (Xbox One) game has been cancelled as of March 6, 2014. For the inconvenience, we issued a $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 13, 2014/03/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied with Walmart's response. Thank you.

Initial Business Response /* (1000, 5, 2015/12/28) */
Walmart.com received a Revdex.com complaint from regarding Ms. [redacted] regarding her recent order. We thank you for the opportunity to address
Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 19, 2015, Ms. [redacted] placed an order for Disney Mickey 2 Power of Illusion for Nintendo 3DS to be delivered to her local store. We contacted Ms. [redacted] to discuss her concerns. She advised us that her issues had been resolved by her local store and she no longer needed assistance. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/24) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing an incorrect description listing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Mr. [redacted] was inconvenienced after he received the correct amount of the Brita Soft Squeeze Water Filter Bottles he ordered. That is why we have arranged to issue Mr. [redacted] a one-time courtesy $75 egift card. On October 24, 2014, we spoke with Mr. [redacted] directly over the phone. We apologized for the inconvenience and explained our arrangement to send him a courtesy $75 egift card. Mr. [redacted] accepted our offer to send him a $75.00 egift card that we have processed under order XXXXXXX-XXXXXX. Lastly, we issued Mr. [redacted] a refund of $18.91 back to his original method of payment for the bottles he never received at his local Walmart store. During our conversation, we confirmed that Mr. [redacted] advised he no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart explained how/why the situation happened, credited my Credit Card, and compensated me for the error and inconvenience.

Initial Business Response /* (1000, 11, 2014/10/30) */
We are still reviewing Ms. [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.
Final Business Response /* (1000, 22, 2014/11/20) */
Walmart.com received a...

Revdex.com complaint from Mr. [redacted] regarding an order he placed on Walmart.com. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that on July 24, 2014, he placed an order from ArtofDeals, one of Walmart.com's Marketplace Retailers. Unfortunately, due to a system error, the order was stuck in processing and was not shipped. On 11/3/2014, we canceled the order. When Mr. [redacted] placed the order, his Credit Card was authorized for the full amount. However, since the order was not shipped, funds were not collected. The authorized amount for the luggage he purchased should be been returned to his account. We're very sorry for the inconvenience. At this time, Walmart.com considers this matter closed but Mr. [redacted] is more than welcome to contact us directly if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (4000, 15, 2014/07/21) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. In reviewing our records we see that Mr. [redacted] was refunded in full for the 3 Year Service Plan and for Cargo Shorts on July 18th,...

2014. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: Walmart and AMI Ventures did not credit my account in a timely manner. Nobody seems to acknowledge this problem.  I have to date 27 email correspondence dating back to 11/10/16 in my attempt to get Walmart/AMI Venture to cancel my order, but then post my refund since they did not honor their cancellation confirmation from AMI Ventures.  Each of them (AMI Ventures and Walmart) seemed to indicate the other was the hold up. Neither posted the refund in their stated refund window of time.  As I made the order through Walmart.com, I hold Walmart accountable.  Also, the refund was ultimately entered as a Walmart refund.Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2015/11/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that Ms. [redacted] placed an order for an item to be fulfilled by one of our Marketplace retailers, Christmas Central. Ms. [redacted] called in to our [redacted] Service and requested a price match for the item with Michaels.com. Unfortunately, we do not offer price matching for merchandise purchased through our Marketplace retailers. However, Ms. [redacted] was informed by one of our agents that we would honor the price match. Because of this, we have matched the price with Michaels.com as a one-time courtesy. We have issued a refund for the amount of the price difference. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/26) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. *** *** regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. ***'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After receiving Mr. ***'s complaint, we thoroughly reviewed his account records. We have confirmed that his gift card was redeemed on December 22, 2013. Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com account. Customers are solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their account. We attempted to contact Mr. *** at (XXX) XXX-XXXX on March 26, 2014, but he was not available. In addition, we sent him an email and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. *** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
*** M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
On December 17, 2014, our [redacted] care department communicated with Ms. [redacted] and confirmed her refund was processed. We advised Ms. [redacted] to contact her credit card provider to verify the refund we processed. In addition, Ms. [redacted] is more than welcome to have her credit card provider contact us to verify the information. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] can contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/01/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is no refund on my credit card on or about Dec. 17, 2014 from Wal Mart. I have called my financial institution and they have confirmed that a charge was paid to Wal Mart on Nov. 3 and there has been NO refund transaction received. My credit card is contacting Wal Mart also to duspute their claim of a refund being made by WalMart.
Final Business Response /* (4000, 9, 2015/01/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. After reviewing Ms. [redacted]'s account records again, we have confirmed that the refund that was originally processed for her order did not complete. We have issued Ms. [redacted] a refund back to her original method of payment. We also sent Ms. [redacted] a courtesy $20 egift card to help her with her next purchase. On January 28, 2015, we sent Ms. [redacted] an email explaining these details. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] can contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
[redacted]
Final Consumer Response /* (2000, 11, 2015/02/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you Revdex.com. WalMart has finally refunded my account after almost three months for their incorrect shipment on a order that was placed on Oct. 31, 2014. Finally resolution.

Initial Business Response /* (1000, 10, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for TV. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]' complaint, we reviewed his [redacted] account and order history. We apologized for the inconvenience this has caused him. We have issued [redacted]' a $200.00 eGift Card to put towards a comparable TV. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted]' for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/11/28) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We confirmed that due to severe weather conditions, deliveries were rescheduled or not delivered. We communicated [redacted]'s concerns with the Walmart Grocery management group and they have issued her a $5 eVoucher and Free Delivery eVouchers. On November 28, 2014, we spoke with [redacted] directly over the phone and explained these details. During our conversation, we confirmed that [redacted] no longer needed assistance. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2014/04/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed, and received the wrong item. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We see that Ms. [redacted] placed an order for a Spa Sensations Memory Foam Mattress. We show two orders were returned for a full refund. We apologize for the inconvenience this caused. We have reached out to Ms. [redacted] on April 22nd & 24, at XXX-XXX-XXXX and sent her an email on April 24th and we have not heard back from her. If Ms. [redacted] would like to speak with us, she may contact us at the number below. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a complete lie. My walmart credit card was not refunded in full I just reviewed my credit statements from walmart. Also, I never received an email from walmart either and that phone number of mine they have listed is an old phone number. Email is the best way to reach me or responding to this Revdex.com complaint. How can the matter be closed when nothing has been resolved?
Final Business Response /* (4000, 20, 2014/05/22) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have scheduled a pick up for the mattress to be picked up. We have sent Ms. [redacted] all the information regarding the pickup. We have apologized to Ms. [redacted] and issued a $50.00 eGift Card for her troubles. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Consumer Response /* (-5, 25, 2014/06/20) */
Nothing was ever taken care of with this case.
Business Response /* (4000, 28, 2014/07/07) */
We are requesting an extension for the additional rebuttal filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Consumer Response /* (4200, 30, 2014/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have still not received the credit to my walmart card.
Business Response /* (-10, 31, 2014/07/08) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Our records indicate that Seko attempted a pick-up of the mattress on May 28th and the address given for the pick-up was a UPS store. A representative from Seko sent an email to Ms. [redacted] on May 30th to verify the address. She never received a response. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Consumer Response /* (4200, 33, 2014/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all the bed was delivered to [redacted] pa XXXXX not the ups store and secondly I told the person who set it up I was going out of town and I put it on my porch and when I came back it was gone the building and apartment building I already told him that I don't think the that's would be safe left out there but they told me to put it out there anyway and thirdly I did not get email from any company why is just dragging out so long?
Business Response /* (4000, 35, 2014/07/10) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have issued Ms. [redacted] a refund for $338.53 on July 10th. The refund was issued to her original payment method. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us at XXX-XXX-XXXX.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the defective RCA 7" Tablet with 8GB Memory & Google Mobile Services; Color: Purple she wanted to return. We thank you for the opportunity to address Ms. [redacted]’s...

concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]’s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] went to her local store to return the RCA 7" Tablet, but was denied. We have escalated this incident to the appropriate level to review and address. We contacted Ms. [redacted] and advised that we can issue a refund to her. We issued a call tag that she will print out and bring to her local UPS Store to return the defective RCA 7" Tablet to us. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

(The consumer indicated he/she ACCEPTED the response from the business.)Was handled immediately after the Revdex.com complaint was filed, but the time and effort that went into even having to get to this point with multiple unsuccessful attempts with customer service (online and phone), Twitter and a snail mail letter to Arkansas and California was ridiculous.

Initial Business Response /* (1000, 5, 2014/06/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund she didn't receive. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased a Mainstays Twin Mates Bed and it was delivered to her damaged. The Mainstay Twin Mates Bed came in two boxes. A refund for only one box was processed. We have processed the refund for the second box. Our records show that the refund of $83.87 has been processed back to Ms. [redacted]' original form of payment. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any sort of refund for the first box and had provided evidence of my bank statements, which was emailed to [redacted]@dms.wal-mart.com. I never heard a response from this email address, which was given to me over the phone by a representative of walmart.
I will not accept this respose because I never recieved the 1st refund. I emailed my bank statements on 1/17/14. I am requesting the refund from the first box, since I have never received it.
Final Business Response /* (4000, 10, 2014/07/14) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We have received her bank statement and are currently reviewing it. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Final Consumer Response /* (4200, 12, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will let them extend until there is a resolution

Initial Business Response /* (1000, 11, 2014/09/23) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a purchase she made from eBay purchase. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke with Ms. [redacted] she advised us her complaint was with eBay and Estes. As such, Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history. On February 28, 2016, [redacted] placed an order for a trampoline to be shipped to her local store. The trampoline was shipped in two boxes, however, the store only received one box. We do apologize for the inconvenience this has caused [redacted]. A replacement was issued for the missing box, but was cancelled. Generally, when a replacement is cancelled, a refund is issued for the original item. Unfortunately, due to a system issue, this did not happen. A refund has been issued and will be credited back to [redacted] original form of payment. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,[redacted]Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
We confirmed [redacted] was already issued a refund for her order on December 15, 2014. However, we understand that [redacted] would still like to be guaranteed the price she originally paid. That is why we have arranged to price match the price she paid for her original order towards a new order. On December 16, 2014, we sent [redacted] an email explaining these details and advised her to contact us so we could move forward with this arrangement. We will honor the price match once [redacted] contacts us and places a new order.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Consumer Rebuttal /* (2000, 12, 2014/12/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] did issue a refund for the items I did not receive. He then stated I could get the products for the same price as when I ordered them. I am totally satisfied with the way [redacted] handled my situation.
Thank you very much for your help in this matter.
[redacted]