Walmart.com

This is the second time I've had a problem with ordering from Walmart[redacted]. They are quick to take your money and slow to provide you with the items you purchased. I decided to purchase a video game for my daughter today. It said this store had it in stock. They charged my card and stated order should be ready at 5:42pm. Well I figured I would pick it up when I got off work. Before leaving to go get my order I decided to check the status of the order and it read it was cancelled. Now there is no reason for cancellation or anything. I got no notification of them cancelling the order. I call and its a 20 minute hold time in which I waited the 20 minutes only for them to tell me that the representative couldn't be reached and they hung up. I did the live chat. The guy informed order was cancelled because item not in stock. It's Christmas time, the money is taken out of my account, well pending against my account and I have no video game to give my daughter for Christmas. I'm a single mom and I don't have the extra for this nonsense. I'm only reporting this because I had a similar issue with them this past April when I purchased my niece a bike. It ended so horribly. After this I don't think I even want to be a customer of Walmart anymore.

Initial Business Response /* (1000, 5, 2014/06/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s account records, we have confirmed her order was delivered at her correct shipping address on May 30, 2014 at 10:48am. Unfortunately, she was unable to locate her package after returning home. We confirmed she filed a similar claim with us with the same shipping address for order XXXXXXXXXXXXX that we refunded. We advise our customers to use a different shipping address or use the Ship-ToStore option when a shipping address becomes problematic. As a courtesy, we issued her a refund for her order, but urge Ms. [redacted] to avoid using her current shipping address going forward. On June 18, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX but have been unable to speak with her directly. We sent her an email with these details and advised her to contact us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund she didn't receive. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased a Mainstays Twin Mates Bed and it was delivered to her damaged. The Mainstay Twin Mates Bed came in two boxes. A refund for only one box was processed. We have processed the refund for the second box. Our records show that the refund of $83.87 has been processed back to Ms. [redacted]' original form of payment. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received any sort of refund for the first box and had provided evidence of my bank statements, which was emailed to [redacted]@dms.wal-mart.com. I never heard a response from this email address, which was given to me over the phone by a representative of walmart.
I will not accept this respose because I never recieved the 1st refund. I emailed my bank statements on 1/17/14. I am requesting the refund from the first box, since I have never received it.
Final Business Response /* (4000, 10, 2014/07/14) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We have received her bank statement and are currently reviewing it. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Final Consumer Response /* (4200, 12, 2014/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will let them extend until there is a resolution

Initial Business Response /* (1000, 5, 2015/04/01) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] LeAnne [redacted] regarding her refund request for order# XXXXXXXXXXXXX and request for NSF charges. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On March 22, 2015 we refunded Ms. [redacted] $367.50 for her order. On March 25, 2015 we also refunded Ms. [redacted] $360.00 in order to cover her non-sufficient funds charges. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/04/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 12, 2016/04/01) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund she has not received. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she never picked up her Site to Store order# XXXXXXXXXXXXX for the Bissell PowerForce PowerBrush Carpet Cleaner and needed to be refunded. On March 30, 2016 we refunded Ms. [redacted] $95.23. Ms. [redacted] has confirmed she has received the refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2016/04/07) */
EMAIL FROM CONSUMER:
Case was resolved and money refunded.

Initial Business Response /* (1000, 15, 2014/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the defective RCA 7" Tablet with 8GB Memory & Google Mobile Services; Color: Purple she wanted to return. We thank you for the opportunity to address Ms. [redacted]’s...

concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]’s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] went to her local store to return the RCA 7" Tablet, but was denied. We have escalated this incident to the appropriate level to review and address. We contacted Ms. [redacted] and advised that we can issue a refund to her. We issued a call tag that she will print out and bring to her local UPS Store to return the defective RCA 7" Tablet to us. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund she didn't receive. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased two bags of Iams ProActive Health Dog Food Mini Chunks, Years 1-6, 30 lbs. Our records show she contacted our customer service team and they have issued a replacement for the two bags Iams ProActive Health Dog Food Mini Chunks, Years 1-6, 30 lbs. The original order was returned back to us. The replacements show has cancelled, but the refund was not processed. We have processed the refund of $55.94 back to Ms. [redacted]'s original form of payment. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

I preordered the limited edition of the Warcraft movie as outlined by a link from Blizzard. This was a Walmart exclusive item. I ordered it on Sept. 18th, movie to be released on Sept 26th, I was to have my order shipped to my home by Oct 4th. When it did not come I checked the order status and it said processing. I proceeded to go through about 15 different customer service people who danced around the problem without ever giving me an answer to why the order was not processed properly. Their offer to 'satisfiy' me is a joke for a limited edition that now is being resold on [redacted] etc for almost twice what it cost when you preordered it. Walmart in general no longer cares for it's customers. The customer service people in the majority were not helpful or down right rude. I was hopefully that the online store would be better than the regular store but they are worse.

Initial Business Response /* (1000, 10, 2015/11/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records show that Ms. [redacted] placed an order for an item to be fulfilled by one of our Marketplace retailers, Christmas Central. Ms. [redacted] called in to our [redacted] Service and requested a price match for the item with Michaels.com. Unfortunately, we do not offer price matching for merchandise purchased through our Marketplace retailers. However, Ms. [redacted] was informed by one of our agents that we would honor the price match. Because of this, we have matched the price with Michaels.com as a one-time courtesy. We have issued a refund for the amount of the price difference. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 11, 2014/10/30) */
We are still reviewing Ms. [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.
Final Business Response /* (1000, 22, 2014/11/20) */
Walmart.com received a...

Revdex.com complaint from Mr. [redacted] regarding an order he placed on Walmart.com. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate that on July 24, 2014, he placed an order from ArtofDeals, one of Walmart.com's Marketplace Retailers. Unfortunately, due to a system error, the order was stuck in processing and was not shipped. On 11/3/2014, we canceled the order. When Mr. [redacted] placed the order, his Credit Card was authorized for the full amount. However, since the order was not shipped, funds were not collected. The authorized amount for the luggage he purchased should be been returned to his account. We're very sorry for the inconvenience. At this time, Walmart.com considers this matter closed but Mr. [redacted] is more than welcome to contact us directly if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

I made a purchase at Walmart straight Talk $45 phone card I cancelled straight Talk service because I was unhappy and could not use the service and I returned also the phone as well Walmart has refused to refund me do not purchase any phone cards from Walmart a employee told me that he would have a supervisor come to customer service at the store and talk to me I stood there waiting over 30 minutes to speak to that supervisor no one came when I finally asked to speak to a supervisor again then it took a nother 10 minutes for someone to come speak with me and I asked to speak to a store manager they said the store manager was not available that she was the only manager that was there that was available at that time she told me it would be another 30 minutes before I could speak to the other manager the highest manager that was there on that day but I would have to wait for him to come back from lunch because he was on his lunch break that doesn't make any sense because it wasn't near 6 o'clock in the afternoon that is not lunch that is dinner time I left the store empty handed they refused to refund me my $45 College Park Georgia Walmart was the location that I went to

Initial Business Response /* (4000, 15, 2014/07/21) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. In reviewing our records we see that Mr. [redacted] was refunded in full for the 3 Year Service Plan and for Cargo Shorts on July 18th,...

2014. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2014/07/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/04/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding issues she experienced with a baby bouncer she purchased on December 17, 2015. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records indicate that Ms. [redacted] was offered a $10 eGift Card and we have processed one for her as a one-time courtesy. She is welcome to use this gift card at any Walmart store. Due to Ms. [redacted]' return history, her account has been closed. As such, if she wishes to return the bouncer, she will need to take it to her local Walmart store. Any future Walmart.com orders will be canceled. Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2014/11/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. Yen [redacted] regarding his Site to Store order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted]'s order was delivered to the FedEx office on October 13, 2014 and returned back to our distribution center by Fed Ex for "non-pick up". We called Mr. [redacted] and advised him that we cannot re-order this item because the sale price expired. During our conversation we arranged to send Mr. [redacted] a $25.00 eGift card that we processed under order XXXXXXXXXXXXX to cover the difference. We confirmed Mr. [redacted] placed a new order and applied the $25 egift towards his purchase. Lastly, we refunded his last order on October 29, 2014, which will take 7-10 business days to process. As such, Walmart.com considers this matter closed.
Again, we thank Mr.[redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 9, 2014/11/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/04/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed, and received the wrong item. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We see that Ms. [redacted] placed an order for a Spa Sensations Memory Foam Mattress. We show two orders were returned for a full refund. We apologize for the inconvenience this caused. We have reached out to Ms. [redacted] on April 22nd & 24, at XXX-XXX-XXXX and sent her an email on April 24th and we have not heard back from her. If Ms. [redacted] would like to speak with us, she may contact us at the number below. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is a complete lie. My walmart credit card was not refunded in full I just reviewed my credit statements from walmart. Also, I never received an email from walmart either and that phone number of mine they have listed is an old phone number. Email is the best way to reach me or responding to this Revdex.com complaint. How can the matter be closed when nothing has been resolved?
Final Business Response /* (4000, 20, 2014/05/22) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have scheduled a pick up for the mattress to be picked up. We have sent Ms. [redacted] all the information regarding the pickup. We have apologized to Ms. [redacted] and issued a $50.00 eGift Card for her troubles. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Consumer Response /* (-5, 25, 2014/06/20) */
Nothing was ever taken care of with this case.
Business Response /* (4000, 28, 2014/07/07) */
We are requesting an extension for the additional rebuttal filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Consumer Response /* (4200, 30, 2014/07/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have still not received the credit to my walmart card.
Business Response /* (-10, 31, 2014/07/08) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Our records indicate that Seko attempted a pick-up of the mattress on May 28th and the address given for the pick-up was a UPS store. A representative from Seko sent an email to Ms. [redacted] on May 30th to verify the address. She never received a response. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Consumer Response /* (4200, 33, 2014/07/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all the bed was delivered to [redacted] pa XXXXX not the ups store and secondly I told the person who set it up I was going out of town and I put it on my porch and when I came back it was gone the building and apartment building I already told him that I don't think the that's would be safe left out there but they told me to put it out there anyway and thirdly I did not get email from any company why is just dragging out so long?
Business Response /* (4000, 35, 2014/07/10) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have issued Ms. [redacted] a refund for $338.53 on July 10th. The refund was issued to her original payment method. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us at XXX-XXX-XXXX.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2014/09/23) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a purchase she made from eBay purchase. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke with Ms. [redacted] she advised us her complaint was with eBay and Estes. As such, Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an issue he had with an order he tried to place on Black Friday. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] tried to place an order for a 32"TV that was advertised for $125.00. This item was never on site to purchase. We apologized to Mr. [redacted] for the inconvenience this caused him. We issued a $75.00 eGift card as Mr. [redacted] purchased the TV elsewhere for $200.00. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her purchase of a Bean Bag. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On June 30, 2015, Ms. [redacted] placed an order for an XXL 7' Suede Bean Bag. When she received the item, she noticed it was damaged and contacted us to let us know. Due to an error, an incorrect item was sent as a replacement. We issued a full refund for the order. Since the item she had originally attempted to purchase is no longer available, we provided Ms. [redacted] with a $55 gift card to compensate towards the price difference of a different item. A call tag was issued for the replacement item and was picked up by our carrier on September 17, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Did not receive replacement yet.
Final Business Response /* (4000, 9, 2015/10/08) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted]'s replacement order will be shipped to her directly from the supplier on October 21, 2015. We contacted Ms. [redacted] and provided her with this information. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2015/10/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/02/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her most recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for two HP laptops. It was scheduled to be delivered on 2/16/2015. The HP laptops were shipped out two days later than expected. This caused a delay in the delivery time. Ms. [redacted] states she did not receive the laptops. As per the tracking, it shows both laptops were delivered to her at her [redacted] address on 2/18/2015 at 11:26 AM. We have tried to contact Ms. [redacted] by phone at XXX-XXX-XXXX on 2/20/2015 and 2/24/2015, as well as email on 2/23/2015 and 2/25/2015. We have not heard back from Ms. [redacted] confirming that she did receive the laptops. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/26) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. *** *** regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. ***'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After receiving Mr. ***'s complaint, we thoroughly reviewed his account records. We have confirmed that his gift card was redeemed on December 22, 2013. Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com account. Customers are solely responsible for keeping the password *** their Walmart.com account safe and for any activity conducted under their account. We attempted to contact Mr. *** at (XXX) XXX-XXXX on March 26, 2014, but he was not available. In addition, we sent him an email and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. *** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
*** M.
Walmart.com