Walmart.com

Initial Business Response /* (1000, 10, 2014/03/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Rubbermaid 21-Gallon (84-Quart) Clever Store Totes she purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased three Rubbermaid 21-Gallon (84-Quart) Clever Store Totes which were advertised as a set of 5. When she received her order, there were only 3 storage totes instead of 15. The ad has been removed from the site as it is incorrect. We contacted Ms. [redacted] and offered a comparable storage tote. We have issued an Egift Card to make the purchase for the comparable storage totes and placed a new order to have the storage totes shipped to Ms. [redacted]. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2015/01/15) */
RE: [redacted] /Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received **. [redacted]' complaint, we reviewed his [redacted] account and order history. We fully refunded **. [redacted] for his order on December 28, 2014. In addition, we have issued him a courtesy $25 egift card to help him with his next purchase. On January 14, 2015, and January 15, 2015, we sent **. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 17, 2015/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Not thrilled with the service or the manner this was done. However the matter has been resolved as stated above

Initial Business Response /* (1000, 15, 2015/10/19) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her purchase of a Black and Decker Weed Eater. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Due to an error at the store, she was erroneously given a refurbished item instead of a new item. This has been addressed to ensure it does not happen again. We refunded Ms. [redacted] for her order and provided a $65 gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/10/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/02/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 23, 2015, Mr. [redacted] placed an order for a Canon Black Digital Camera. The camera did not meet his needs and Mr. [redacted] attempted to return it at his local store. However due to a system issue the camera could not be returned in the store and had to be returned to Walmart.com by mail. We apologize for any inconvenience that this has caused. We contacted Mr. [redacted], confirmed he was fully refunded and apologized for his experience at his local store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/02/06) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding incorrect items of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have made several attempts to reach Mr. [redacted] and have not heard back. In order to provide the best resolution possible, we will need to speak with Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time he has taken to provide us with her feedback and...

comments.
After further reviewing this matter with our Billing group, we have confirmed that Ms. [redacted]'s gift card could not be refunded since it was already redeemed. Per our Gift Card Terms and Conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com account. Customers are solely responsible for keeping the password for their Walmart.com account safe and for any activity conducted under their account. However, as a one-time courtesy, we have arranged to issue Ms. [redacted] a one-time courtesy $25 Walmart egift card in place of a refund. We left a messate for Ms. [redacted] to contact us directly so we can complete our arrangement to send her the $25 egift card and will do so upon hearing back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Walmart.com received Ms. [redacted]’s additional rebuttal arising from her original [redacted] complaint. We apologize for any misunderstanding in our prior response. We were not provided with a contact phone number for [redacted] on her complaint. We have provided [redacted] via email information on our price matching policy and explained why prices may be different on Walmart.com vs Walmart stores. In addition, we have also offered to verify in which store she saw the price difference, and to assist her with ordering this product if she was still interested. We have yet to receive this information from [redacted] and we are unable to provide her with the best resolution possible without speaking to her. We would be happy to discuss this matter further if [redacted] would like to contact us. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely, [redacted].Walmart.com

Initial Business Response /* (1000, 10, 2014/04/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for the Filtrete 327DC-6 Dust Reduction Filters, 6-Pack. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed an order for a Filtrete 327DC-6 Dust Reduction Filters, 6-Pack . When he picked up his item, the package only had 1 pack and not 6. He then attempted to place another order for the same product and again received only 1 pack. We have escalated this to our fulfillment center and they have stated that the item was not set up correctly in our distribution centers. This error has been corrected. We contacted Mr. [redacted] and informed him of this information. We have placed two new orders for the Filtrete 327DC-6 Dust Reduction Filters, 6-Pack to be shipped to his home. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/14) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding his order for Dixie Wise Size 16 Ounce Plastic PETE Cups. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We sincerely apologize for the error on the website and have issued **. [redacted] a $10.00 eGift Card. Also, we apologize for the inconvenience he had in trying to resolve his issue. We have directed his concerns to the appropriate department for review. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2015/02/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for The Sims 3 Roaring Expansion Pack. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We apologized to Ms. [redacted] as she did not receive the activation code in a timely manner. We apologized for the inconvenience this caused her and issued her a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his receipt request for order#XXXXXXXXXXXXX and XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have been in contact with Mr. [redacted] and we have emailed the requested receipts for the orders above. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 14, 2015/01/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 19, 2014 her PayPal account was refunded $40.56. We have emailed Ms. [redacted] advising of the pending refund and that it could take up to 7 business days for the refund to post to her PayPal account. We have not heard back from Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/26) */
[redacted] received a Revdex.com complaint from [redacted] regarding her issue with her bill she received. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Our billing team has reviewed [redacted]'s account and do not see any discrepancies in the charges. [redacted] has been refunded $13.99. The order numbers she has been charged for are: 2677124487640, [redacted] & [redacted]. We have left [redacted] two messages and have not heard back from her. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/04/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of his recent orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed two orders and he has not received them. Our records show that both orders have been refunded back to his original form of payment. For order, XXXXXXXXXXXXX it has been refunded back in the amount of $173.34 to the Visa card ending in 6327. For order XXXXXXXXXXXXX, this also has been refunded back in the amount of $308.60 back to the Payal account that was used. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/02/18) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After reviewing Mr. [redacted]’s account records, we were unable to locate the refund errors he stated in his letter. Per the request of our billing team, we contacted Mr. [redacted] under incident XXXXXX-XXXXXX and advised him to send us his bank statement showing these charges to help us find a resolution. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have submitted copy of my bank statement. I have not heard from Walmart about the credit to my account. They have falsely charged my account and continue to refuse credit owed.
Final Business Response /* (4000, 9, 2014/03/16) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. After further reviewing Mr. [redacted]'s account records again, we were unable to locate the refund errors he stated in his letter. Per the request of our billing team, we contacted Mr. [redacted] under incident XXXXXX-XXXXXX and advised him to send us his bank statement showing these charges to help us find a resolution. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter resolved. However, Mr. [redacted] is always welcome to contact us if he has any follow questions or concerns.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2014/03/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On March 4, 2014 I emailed them a pdf copy of my bank statement that shows no credit. It shows the original amount charged. Walmart.com emailed me stating they never received it. I will email them another copy today March 18, 2014.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/12/18) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
On...

December 18, 2014, we communicated with [redacted] and issued him the correct packing slip to help him receive his rebate. We advised [redacted] to contact us if he had any follow up questions or concerns. We have not heard back from him. In light of this, [redacted] considers this case closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (3000, 7, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted], [redacted] agent, provided me the packing slip today, 12/19/2014. As a matter of this complaint, it is closed with deep unsatisfaction and inconvenience to me. From my point of view, the customer service representatives of [redacted] all chose the easiest way for themselves, but not for the customers. The whole thing cost me more than 20 emails communicating with their customer service, several phone calls, and also a complaint to Revdex.com. Please make a note on my case that I am not happy with [redacted] at all.

Initial Business Response /* (1000, 5, 2015/08/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his account. We thank you for the opportunity to address Mr. **'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. **'s complaint, we reviewed his Walmart.com account and order history. On August 3, 2015, Mr. ** placed an order for phone cards. The order did not pass [redacted] finance checking and the order was cancelled. We have contacted our billing team and they have made adjustments in his account, so he can place orders. We have tried contacting Mr. ** via email at [redacted]@yahoo.com and via phone at XXX XXX-XXXX, but we have not heard back from him. As such, Walmart.com considers this matter closed, but Mr. ** can contact us directly if he needs further assistance.
Again, we thank Mr. ** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

I placed an order for a tv paid for it and received confirmation from Walmart and Fed ex with a tracking number stating items will arrive on 12/23/16. Today is 12/27 I called Fed ex they stated they never received the item....I called walmart and was informed that is got lost and that they will refund me my money in 5 business days.....Walmart has already had my money for 5 business days. I reached a tier 2 supervisor that offered me a $10 gift card.....I am confused as to what I am going to do with the $10. I let the tier 2 supervisor know that is not customer service and she proceeds to tell me that I can wait the 5 business days to get my refund then if I didn't receive it then I could call back and[redacted]plain. I am pissed off at the level of your customer service especially a tier 2 supervisor she didn't have any other options to give me and her attitude sucks. First off why did I have to call in to be informed my order got lost noone ever contacted me no email phone calls text nothing. And now I am waiting 5 days for my money that you guys have already had for 5 days and I am [redacted] out of luck. I can respect policy however there should be options that your tier 2 supervisor can offer not basically eat [redacted] and wait on your refund. If I would have received my money back in a timely manner I would have simply went into a store and purchased a tv now that I have to wait. I will ask you do you know [redacted] return policy or even [redacted] do better when you fail your customers. I paid for a product that never came and now I have to wait to get a refund it is my money and everyone I have spoken to in your [redacted] customer service dept reads from that same script. I work in customer service and there is always another option when we fail our customers. I was not even made until I spoke with your tier 2 (that means I went up from one) and I guess those are the hard as that offer out $10 gift cards and tell your customers that is our policy and that is it. Lead with a purpose I will never shop at Walmart again I will drive the extra mile to [redacted] and [redacted] just because I am pretty sure their tier 2 supervisors will have better options not get nasty with your customers you guys suck. So I will now take my refund and go buy a tv at [redacted] over principle you have had my money for 5 days so why in the hell do I need to wait another 5 to get it back. Happy Holidays so when your out on New Years Celebrating remember I am waiting 5 days for my refund. Thanks alot Walmart[redacted]

Initial Business Response /* (1000, 10, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed order#XXXXXXXXXXXXX on December 15, 2015. When this order was placed an authorization hold was placed on her credit or debit card to confirm the card is valid. The authorization hold should be release within 3 to 5 business days. Because Ms. [redacted] requested to cancel her order the authorization could take 3 to 5 days to be released. The length of the hold is determined by the bank or other financial institution for the card. Ms. [redacted] was not charged for this cancelled order. Ms. [redacted] advised this caused her to overdraft her account and her account was charged service/overdraft fees. We have advised, we do not refund overdraft/service fees. For all of the inconvenience we have issued Ms. [redacted] a $20.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I placed the order I asked 2 [redacted] service agents at Walmart if the money would be taken out of my account immediately they said no upon shipment.
I spoke to a [redacted] at Walmart who said that the terms are on their website that there would be a hold on my account.
I asked for my money back because I was given the wrong information from Walmart. She said no. It's not my fault I never would have place the order if they gave me the correct information.
Thank you
[redacted]
Final Business Response /* (4000, 14, 2016/01/08) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Because Ms. [redacted]'s order was cancelled we did not collect funds. If Ms. [redacted] needs more information regarding authorization holds, she can visit http://help.walmart.com/app/answers/detail/a_id/86. Ms. [redacted]'s financial institution has confirmed the authorization hold was released. Walmart.com has no further information to add and considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (2000, 16, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/12/21) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 6, 2015, Ms. [redacted] placed an order for Personalized Snow Cap Christmas Stockings. We do apologize that the stocking was incorrect. We have escalated this over to our merchandising team to review. We are not able to send out a replacement for the stocking as it is a personalized item. The item has been refunded back to Ms. [redacted]'s original form of payment. For the inconvenience, we have issued a $25 EGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the $25 gift card.