Walmart.com

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his gift card order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Walmart.com partnered with the USPS and it was determined the cards were lost in transit. We attempted to contact Mr. [redacted] to offer a replacement or a refund, however, we were unable to reach him despite various attempts via telephone and email. We issued a full refund for Mr. [redacted] and have offered a $25 eGift card. Walmart.com considers this matter closed but we encourage Mr. [redacted] to contact us directly if he needs further assistance or would like us to process the gift card for him.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/06) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have made several attempts to reach Ms. [redacted] regarding this matter and have not heard back. In order to provide the best resolution possible, we will need to speak with Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered a Gold's Gym 420 Treadmill to be delivered to her local Walmart store. Our records indicate that the item was lost in transit and a refund was initiated for her order. Due to a system error, the refund failed to process and was issued manually on September 10, 2015. We have spoken with Ms. [redacted] and confirmed that she has been fully refunded for her order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Initial Consumer Rebuttal /* (2000, 12, 2015/10/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I confirm the issue is resolved.

Initial Business Response /* (1000, 8, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted]'s original order was stuck in processing and she was advised to place a second order to ensure delivery for Christmas. Ms. [redacted]'s first order suddenly shipped and Ms. [redacted] received two razors. Ms. [redacted] requested we adjust her second order and refund shipping charges and she would return the duplicate order to her local Walmart store for a full refund. We processed the adjustment for $4.97 and sent Ms. [redacted] a $25 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 10, 2016/01/04) */
EMAIL FROM CONSUMER:
Thank you so much for getting in touch with me. Luckily I was able to resolve this issue with a Walmart representative and they have followed through with everything they were supposed to do. Thank you for all of your help along the way.
[redacted]

Initial Business Response /* (1000, 6, 2015/08/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a recent Walmart.com order he had placed. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] placed an order for several books and a Bookcase on July 30, 2015. The order was shipped in two boxes. Per the tracking details, both boxes were delivered to Mr. [redacted]'s home address on August 4, 2015. We're sorry to hear he didn't receive the items. Due to Mr. [redacted]'s return history, we will not be issuing refunds for this order. He will need to dispute the charges with his financial institution. Mr. [redacted]'s account has been closed and any future Walmart.com orders will be canceled. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I never received packages. I want my refund. you are lying to justify your theft of my gift card money. I have no history like you claim. I returned an item to store that was damaged by your poor packing skills in 1st order. 2nd order was never received.
Final Business Response /* (4000, 11, 2015/08/14) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted] placed an order for several books and a Bookcase on July 30, 2015. The order was shipped in two boxes. Per the tracking details, both boxes were delivered to Mr. [redacted]'s home address on August 4, 2015. We're sorry to hear he didn't receive the items. Due to Mr. [redacted]'s return history, we will not be issuing refunds for this order. Mr. [redacted]'s account has been closed and any future Walmart.com orders will be canceled. Walmart.com considers this matter closed. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com
Final Consumer Response /* (2000, 12, 2015/08/17) */
Had to go to [redacted] walmart and they finally refunded. Y'all [redacted] service people need to learn to take responsibility for yourself not push it on another walmart. Lazy SOBs

Was contacted by walmart yesterday and may have a resolution to our conflict, the nice woman I spoke to [redacted], will be calling me again today. I'm not sure how this will end yet, but will keep you updated.

Initial Business Response /* (1000, 10, 2015/01/14) */
RE: [redacted] /Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that **. [redacted]'s order became lost in transit and a refund was issued to him on December 21, 2014 and December 28, 2014. We issued **. [redacted] a $50 egift card under order [redacted] to help him place a new order for the same HDTVs he ordered or to simply help him with his next order. On January 14, 2015, we sent **. [redacted] an email explaining these details and advised him to contact us directly if he still needs assistance. We have not heard back from him. In light of this, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although repeated attempts were made to resolve this before my complaint was made to Revdex.com, I was finally issued refunds for my purchases. After my complaint was made to Revdex.com, [redacted] sent a personalized email message and gave me a $50 Walmart gift card which, I presume, I can use in one of their stores (instead of online) as part of their apology. Although I am still disappointed with the fact that I had to contact Revdex.com before this matter was addressed, I accept their apology and consider this matter closed.

I placed an order on there Marketplace website for a Ipad. The seller was listed as [redacted]. When my package came in it was for a tablet protective case thats not even compatible with the actual Ipad that I originally ordered...And it just gets worse from there, Walmart told me to contact [redacted] and gave me a number that didnt even have all digits.. At the end of several phone calls and no way to reach [redacted] by me or walmart. A walmart manager told me that my dispute would be escalated to a higher dept. I called days later because there was still no resolution, they told me someone would contact me within 24 to 48 hrs...and guess what happened? still no communication from walmart. Also I place an order for a different ipad because this time it showed that the seller was walmart.. after I place my order walmart sent me a email stating that I had cancelled my order myself and I would be refunded. When checking that ipad the seller switched from walmart to a different seller...this to me sounds like fraud. I have been shopping with walmart for years and have never experienced something like this... please beware...

Initial Business Response /* (1000, 10, 2016/02/09) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On January 28, 2016, Mr. [redacted] placed an order an Element ELEFWXXX XX" 720p 60Hz Class LED HDTV for same day pick up at his local store. We do apologize for the inconvenience and the experience Mr. [redacted] had the store. This was escalated to the store to review and address. They have advised that Mr. [redacted] has picked up the TV and a 10% discount was given. They have tried to reach Mr. [redacted] , but have been unsuccessful. For the inconvenience, we issued $50 off his order. The refund will be credited back to his original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/12) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for Vizio 60"4K Smart TV. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
Walmart.com received Mr. [redacted]' complaint regarding a problem we recently experienced on our website which due to a technical error, resulted in the Vizio 60" 4K Smart TV showing incorrect pricing. Once we became aware of this issue, we immediately removed it from our website. As a one time-courtesy we allowed Mr. [redacted] to place an order with the incorrect price. We apologized for the inconvenience he experienced. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/01/14) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding his order for Dixie Wise Size 16 Ounce Plastic PETE Cups. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We sincerely apologize for the error on the website and have issued **. [redacted] a $10.00 eGift Card. Also, we apologize for the inconvenience he had in trying to resolve his issue. We have directed his concerns to the appropriate department for review. In light of these events, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/02/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his receipt request for order#XXXXXXXXXXXXX and XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have been in contact with Mr. [redacted] and we have emailed the requested receipts for the orders above. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 15, 2014/03/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his Better Business Complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We reached out to Mr. [redacted] on March 4th and March 7th at XXX-XXX-XXXX and have not heard back from him. If Mr. [redacted] would like to speak with us, he can reach us at the number below. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/05/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding billing errors and his returns. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have refunded Mr. [redacted] $125.75 as promised and have removed him from our collections accounts. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are resolving the issue in total and fixing the mistake. They are no longer charging me for the items I have returned to the store. Thank you

Initial Business Response /* (1000, 10, 2015/03/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On March 5, 2015 Ms. [redacted] placed an order for a table. It was delivered damaged. She states she had an unsatisfactory experience when trying to contact our [redacted] service team for assistance. We have reviewed this and escalated all coaching opportunities to the appropriate team to address. Our records show that a replacement was issued for the table and was delivered on March 12, 2015. For the inconvenience, we have issued a $10 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order for a Portable Air Conditioner. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed his order Site to Store. When Mr. [redacted] went to pick up his item he had trouble getting help as no one was available and after 26 minutes he left. Mr. [redacted] received a refund in full on August 25th for $356.13. We apologize to Mr. [redacted] and have escalated his concerns to the proper department for review. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart is too big and would do so much better if customers were not treated like numbers. You are what you surround yourself by. Walmart tends to employee bottom of the barrel people that do not care. It is great that you employee the handicap and retired vets. I respect that but they should be able to do a job well.

[redacted]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will do. I was issued a small gift card and she said she would give me her DIRECT contact information, not just some [redacted] number but I don't feel like fighting with them anymore so I'll drop it. Thank you for your help.
Sincerely, [redacted]

Initial Business Response /* (1000, 10, 2015/12/21) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 6, 2015, Ms. [redacted] placed an order for Personalized Snow Cap Christmas Stockings. We do apologize that the stocking was incorrect. We have escalated this over to our merchandising team to review. We are not able to send out a replacement for the stocking as it is a personalized item. The item has been refunded back to Ms. [redacted]'s original form of payment. For the inconvenience, we have issued a $25 EGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate the $25 gift card.

Initial Business Response /* (1000, 5, 2014/06/16) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Initial Consumer Rebuttal /*...

(2000, 7, 2014/06/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
you can take all the time you need , I would like some kind of conversation of what is going on , this has been the first response since I filled this , and since then I have to cancel all my credit cards due to my personal information being exposed , so if you would not mind please keep me informed thank you
Consumer Response /* (-5, 10, 2014/06/30) */
since this case was closed , Walmart said they need more time , I have not heard from anyone regarding this case , I dont believe it is being worked on and I would like it re-opened
Consumer Response /* (-5, 13, 2014/07/10) */
Thank you for the attempts to get in touch with walmart , I still have yet to hear anything , I dont know how else to get there attention on this matter , I am shock of the lack of attention to this case , I will attempt to get in touch with CEO's and executives of Walmart , in the mean time ill use legal proceedings to get there attention , thank you again
Business Response /* (-10, 15, 2014/07/17) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. We have tried to contact Mr. [redacted] at XXX-XXX-XXXX on 7/12/14 and also sent him multiple emails [redacted]@gmail.com, but have not heard back from him. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Consumer Response /* (-5, 17, 2014/07/19) */
I have no e-mails from Walmart on 7/12/14 , they think this case is closed , im getting an attorney from here on out , to see what legal standing I have on the privacy issue , and that this has been going on for years , and walmart has failed to address the matter , or to make there site any safer from hackers , they ignored this for years , there web site is unsafe , and anyone who uses it has the right to know that , thank you Revdex.com for all the help , walmart we will be in touch

Initial Business Response /* (1000, 10, 2015/01/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. To protect our customers, each order must go through a normal verification process. Our records indicate that Mr. [redacted]'s account did not pass [redacted] payment verification. As a result, his orders were being canceled. However, we have updated Mr. [redacted]'s account to help his orders process successfully. On January 28, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/02/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
After weeks of being told to do the same things over again and being given horrible [redacted] service, I was told the problem is fix. But, after being told this problem is fixed I just placed a new order and it was, AGAIN, immediately canceled! This has placed a new $300 authorization on my card that will prevent me from trying to place this order again even if I wanted to. I'm fed up.
They've done nothing for nearly two months of trouble. They haven't offered me anything for my trouble and my troubles continue.
Final Business Response /* (4000, 19, 2015/03/23) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr [redacted]'s rebuttal arising from his original Revdex.com complaint. As we stated in our previous response, we have confirmed that Mr. [redacted] used different computers for each of his orders. This triggered our system to detect fraudulent activity and prevented his account from passing [redacted] normal verification process. Each order must go through a normal verification process. We do this to protect our customers. We have made another update to Mr. [redacted]'s account to help his orders process successfully. On February 24, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 21, 2015/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Some progress made - too little too late - from Walmart but I am waiting to see if this order I placed yesterday successfully processes. It is still processing many hours later so I'm just holding off on calling this "resolved".
I'm hopeful that Walmart has corrected course and we will see soon.