Walmart.com

Initial Business Response /* (1000, 5, 2014/06/26) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


On June 26, 2014, we spoke with Ms. [redacted] directly. We apologized for the inconvenience and arranged to send her a $30 egift card to compensate for the refund she did not receive. We advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/06/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/10/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his orders that were cancelling. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Unfortunately, unauthorized or fraudulent charges occur. We have reviewed Mr. [redacted] account and order history. Our records indicate that the orders did not pass our finance screenings and caused his orders to cancel. We have escalated this to our billing team and they have put his account in a positive state, so he is able to process orders. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/14) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding Mad Max Fury Road pre-order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]' order does include Instawatch and a secondary email containing the Instawatch instructions was sent to Mr. [redacted]'s email address. On August 14, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left a message with these details. We included the support number for VUDU should Mr. [redacted] need another email sent to his email address. We sent Mr. [redacted] an email with these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Following my complaint to the Revdex.com, Walmart added the instawatch film to my Vudu library. What's more, I even saw another advertisement that actually led to a site where customers could purchase the product that I thought I purchased.

Initial Business Response /* (1000, 15, 2015/01/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she placed for an Evenflo Play yard. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We would like to apologize to Ms. Popovic for the inconvenience she experienced with her order. Our records indicate she was issued a refund of $42.71 on January 11th. We have also issued Ms. [redacted] a $25.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 20, 2015/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the refund and a $25 Walmart gift card.
Hopefully their [redacted] support will be improved as [redacted] assured me that my concerns have been escalated to the proper department.
Thank you!

Initial Business Response /* (1000, 10, 2015/11/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 4, 2015, Ms. [redacted] placed an order for store pick up. There was a system issue and due to this, the order did not process through and therefore the store could not find the order. We do apologize for the inconvenience this has caused. When the order was placed, we put an authorization hold in the amount of the order on the form of payment used. The authorization hold should have fallen off within 7-10 days depending on her bank policies. We have tried to contact Ms. [redacted] via email at [redacted]@yahoo.com and via phone at XXX-XXX-XXXX, but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/13) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] L [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have contacted FedEx to receive details of her order delivery. They have confirmed that it was delivered on February 21, 2014, at 11:24AM and signed for at her residence. Due to this information, we are unable to issue her a refund for her order. We attempted to call Ms. [redacted] at (XXX) XXX-XXXX, but we were unable to reach her. We also sent her an email under incident XXXXXX-XXXXXX and advised her to contact us if she still needed assistance. We have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/03/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not got a phone call at all from them and I have not recieved any email. I am still very upset and this matter is not closed that is my $625.00 your messing with so I am mot happy with this response. They have my number and address send me a new one or give me my money back. Thanks [redacted] and again I never signed for it..
Final Business Response /* (4000, 15, 2014/03/28) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms. [redacted]' rebuttal arising from her original Revdex.com complaint. We spoke with her on March 28, 2014 and explained that we did not receive new results from her order delivery that would require us to refund her. As a result, we are unable to issue her a refund for her order. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 17, 2014/04/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Im still not satisfied I want my money back or my phone I was suppose to get a call from walmart.com on April 1,2014. Well I never got a call back so im pretty ill right now. So this case is not closed til I get my money or my phone. Thank you

Initial Business Response /* (1000, 11, 2015/04/21) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of her orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and advised she can dispose of the defective flip chair. A refund for the order has been processed back to the original form of payment. Additionally, Ms. [redacted] has advised that she completed the contact us form on the Walmart site and did not hear back. We have escalated this over to the appropriate team to review and rectify. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/04/21) */
I was contacted by [redacted] from Walmart and they sincerely apologized that no one returned my emails and processed a total refund to my Walmart credit card. She was absolutely wonderful and resolved my complaint. Thank you so much for your help!

Initial Business Response /* (1000, 10, 2014/11/18) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted]'s order was delivered to the shipping address he entered for his Walmart.com account. As a courtesy, we have issued Mr. [redacted] a refund for his order back to his original method of payment. The refund will be credited back into his original method of payment within 3-5 business days. On November 18, 2014, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX, but he was not available. We left him a message along with sending him an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. As such, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have issued a credit which is all I had asked for initially. This could have been resolved 4 months ago but better late than never. Thank you for your help.
Final Consumer Response /* (3000, 17, 2015/07/14) */
Company made another empty promise - promised a credit to my account which was never made. More of the same with this company. Empty promises.
Final Business Response /* (4000, 19, 2015/07/17) */
RE: David [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com compalint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. On July 17, 2015, we issued Mr. [redacted] a refund of $47.25 back to his original method of payment after learning he was not refunded. On this day, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. As such, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with placing orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our billing team has review her account and suggests Ms. [redacted] place a new order using the same device/payment method and the order should go to our team for review. We apologize for the inconvenience this caused Ms. [redacted]. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/05/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his concerns with his recent Walmart.com order and his experience with an Escalation's Specialist. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On May 2, 2015, we received an email request from Mr. [redacted] asking us to remove his email address, [redacted]@gmail.com, from our mailing list and computer systems. Mr. [redacted] asked us to stop sending emails or he advised he will file Harassment complaints. Per his request, his email address was unsubscribed from marketing emails. Customers who are unsubscribed from marketing emails will continue to receive emails about the orders they place, including order confirmations and shipping notifications.
On May 1, 2015, Mr. [redacted] placed an order for an RCA Outdoor Antenna with Value Shipping. A confirmation email was sent on the day the order was placed. Orders placed with Value Shipping can take 6-9 business days to arrive. The antenna was shipped on May 5th, at which time a ship confirmation email was sent, and was delivered to Mr. [redacted] on the original expected delivery date, May 6th. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If you have any further questions or comments, please feel free to contact me.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 16, 2015/06/01) */
Dear [redacted]
Revdex.com
Case:XXXXXXXX:Walmart.Com/ Ken [redacted]
Re: Order:XXXXXXX-XXXXXX or XXXXXXXX-XXXXXX
Re:$49.78 Refund Payment Adjustment never received and Refund never given.
Re: Dispute $49.XX - XX-XX-XX
Please be advised,that [redacted] and CFS Bank does not consider this matter closed nor resolved against Walmart. Com.
On May 5th , 2015 The defective RCA outdoor Antenna was returned and shipped backed to walmart.com , and received by Walmart.com on May 6th,2015 with confirmation on my walmart.com account . But payment adjustment and refund of $49.78 was never given and was not placed back into [redacted] bank account.
On O5-21-2015, [redacted] receives email from Walmart. Com that payment adjustment and refund has already been placed of $49.78 on Mr.[redacted] bank account, But according to Cfs Bank - Branch Manager [redacted] A [redacted] , States there still is no refund nor payment adjustment made by Walmart. Com on [redacted] bank account and there are no blocks on [redacted] bank account stopping Walmart.com from refunding the $49.78 back through the debit card visa XXXX-XXXX-XXXX-XXXX.
So Walmart.com has stolen the $49.78 from [redacted] ,since Mr. [redacted] already returned the merchandise already back to walmart.com and this could result in [redacted] getting the police involved to press criminal charges in criminal court with a small claims civil suit action against Walmart. Com and Mr. [redacted] getting his attorney involved if this is not resolved by Walmart.com through the Revdex.com Office by having the $49.78 returned to [redacted].
Please be advised that Mr. [redacted] is very upset with Walmart. Com and Their executive escalations Dept and Abilgail who have been very rude and disrespectful, harassed via phone and emails and now has stolen money from Mr .[redacted] and Walmart.com choose to remove Mr.[redacted] off their mailing list in retaliation towards mr [redacted]. So we dispute [redacted], s false statements to the Revdex.com Office and walmart.com has Mr. [redacted] bank account number too that's not good at all.
I will include all paperwork and evidence in this case for the Revdex.com Office.
[redacted]
[redacted] Ave,Apt B
[redacted],XXXXX
XXX-XXX-XXXX
[redacted]@gmail.com
Cc: Attorney General Office
Cc: Cfs Bank
Cc: ftc- Ms. Stevenson
Cc: Pa State Police
Fwd. Maite Buenrostro
Revdex.com Case: XXXXXXXX- Walmart. Com
From [redacted]
On May 21, XXXX XX:XX PM, "Walmart.com" wrote:
Dear [redacted],
A refund of $49.78 has been made to the original form of payment for order XXXXXXXXXXXXX as shown below:
Note: The payment for this order was adjusted due to: Returned.
==========================================================================
ITEM Qty Refund Reason
RCA Suburban Mini Yagi Digital Outdoor Antenna 1 See note above
with Mast
==========================================================================
Timeline for Refund:
Credit or Debit Card: The refund should appear on your statement within two billing cycles.
Track the status of any remaining items by visiting the Order Details page:
https://www.walmart.com/cservice/ph_detail.gsp?order_id=XXXXXXXXXXXXX
If you have any further questions, please visit http://help.walmart.com/ or reply to this email and let us know how we can help.
Sincerely,
Your Walmart.com [redacted] Service Team
http://www.walmart.com
Final Business Response /* (4000, 20, 2015/06/04) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our records show that the RCA Suburban Mini Yagi Digital Outdoor Antenna with Mast he purchased was returned to store #[redacted]. It was scanned into our returns center on 5/13/2015. A refund was not processed once it was returned back to us, as the refund was already processed at the store when the item was returned. We contacted the store manager at store #[redacted], and they have provided us the return receipt for the cash refund in the amount of $49.78 and the video surveillance screen shot of the transaction that took place on 5/6/15 at 8:16 PM. Mr. [redacted] is not due any refund. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com
Final Consumer Response /* (4200, 24, 2015/06/11) */
Re: Case XXXXXXXX. Walmart.com
First off walmart.com and walmart stores inc need to get their [redacted] together, Why send Mr.[redacted] a email on XX-XX-XX from walmart.com stating they are going to refund Mr.[redacted] $49.78 back onto his debit card? if the money was already refunded in the store. Walmart don't make no sense in the [redacted] that they do to their customers.
Now the lady at the [redacted] Service Desk at the Walmart store in [redacted] PA,XXXXX , had told Mr [redacted] at first that he would have to get his refund through walmart com , when Mr .[redacted] had returned the Walmart com defective item Rca suburban mini yagi digital outdoor antenna to the store. The lady gave Mr.[redacted] a hard way to go and argued with him about getting a refund. The lady stated Walmart.com items are refunded through walmart.com and not the stores.
Mr.[redacted] had purchased other items that day at the store at that time and I guess the lady refunded the $49.78 without Mr.[redacted],s Knowledge when she gave him change that Day. But Mr.[redacted] was not aware of the refund. We consider this matter closed.
Attorney Chait
[redacted]
[redacted],XXXXX

Initial Business Response /* (1000, 10, 2014/09/04) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order was returned back to our fulfillment center since it was damaged while in transit with the carrier. As a result, a refund for Ms. [redacted]'s damaged product was credited back to her original method of payment on September 3, 2014. On September 4, 2014, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and assured her that her concerns regarding the order shipment and difficulty in reaching a [redacted] care agent was forwarded to the appropriate departments to be reviewed. We offered to send Ms. [redacted] a $30 egift to help her with a new order and she accepted. Additionally, we have confirmed in our conversation that she no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 8, 2015/02/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s refund was ready for her to pick up at her local Walmart store. On February 12, 2015, we spoke with Ms. [redacted]'s husband directly over the phone at (XXX) XXX-XXXX. Mr. [redacted] advised us that the refund was already received and considered the matter resolved. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 10, 2015/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We finally received the refund after all the back and forth saga which is unbelievably stressful. Had we not resorted with writing to Revdex.com the tone and the truth of their words in their emails will not be realized. I noted, in a matter of 3 minutes from saying your refund will be processed in 24/48 hours became...you can NOW get your refund. I believe Revdex.com did an excellent job! And am no longer ever buying at Walmart.com.

Initial Business Response /* (1000, 10, 2014/04/09) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her Mainstays rug orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After receiving Ms. [redacted]'s letter, we forwarded her concerns to the appropriate department to review her concerns for the rugs she purchased. We have confirmed that the Mainstays rugs are manufactured with the white backing and can be machine washed. On April 9, 2014, we contacted Ms. [redacted] at (XXX) XXX-XXXX and informed her of these details. We advised her to call us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of his questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Business Response /* (4000, 13, 2014/05/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. On April 29, 2014, we spoke with Ms. [redacted] directly over the phone. We assured her that our first call with her was not disconnected intentionally and may have been the result of a poor connection. In addition, we advised that the material from the backing of the rug she ordered was only available with the latex material and offered to help her locate a similar rug with a different backing. Unfortunately, she did not accept our offer and advised she no longer needed assistance. We offered her a $25 egift card to compensate her for the inconvenience she experienced and she accepted. We processed a $25 egift card for her under order #XXXXXXX-XXXXXX. We provided our direct number and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/16) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for an Igloo Chest Freezer. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We would like to apologize for the service [redacted] experienced at the store. We have escalated her issues to the appropriate department for review. Our records indicate [redacted] was issued a $44.28 refund to her order. We have also issued [redacted] a $25.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for taking the time to respond however I would like to point out that the ONLY reason I got the $44.28 refund was because customer service canceled my online order and resubmitted my order so I was able to pick it up in the store. I had to purchase the item at full price and then they did a credit so I was able to have the item at the Black Friday price. Ultimately, it was not a refund. I paid the same amount I did as on Black Friday.
Final Business Response /* (4000, 14, 2014/12/23) */
[redacted] received [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We appreciate her additional information. We are happy to hear she was able to purchase her item at the Black Friday price. She was issued a $25.00 eGift Card for the inconvenience she experienced. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]
Final Consumer Response /* (2000, 16, 2014/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/11/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her damaged Sceptre U500CV-UMK 49" 4K Ultra HD 60Hz Class LED HDTV of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she did not open her shipment within the return policy timeframe and when she did the item was damaged. We have issued Ms. [redacted] a replacement and picked up the damaged item. Ms. [redacted] has until February 23, 2016 to return the replacement As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for he feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was a replacement for the damaged television and Walmart had the damaged television picked up and replaced the damaged television with a new one. I am satisfied. Thank you Revdex.com for all of your assistance.

Initial Business Response /* (1000, 10, 2014/09/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with an order he placed for a Fisher Price Power Wheels. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s received an email that his order was damaged in transit and he would receive a full refund for the order. We apologized for the inconvenience this has caused him. Mr. [redacted] placed a new order and we credited him $100.00 and issued him a $50.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reordered item cannot be located in the fulfillment center and the item is now showing out of stock. According to [redacted], she is still researching as to where the item is and how to ship it to me.
Final Business Response /* (4000, 14, 2014/09/10) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Mr. [redacted] received his item. He advised us that it arrived dented and with scratches, but will keep the item. We have issued Mr. [redacted] a $100.00 eGift Card and issued him a full refund for his order. We apologize for the inconvenience this has caused him. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2014/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/01/28) */
RE: [redacted]s/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted] We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] order was canceled on January 8, 2015. Therefore, we did not collect the funds for Ms. [redacted]s' order. However, Ms. [redacted]s' bank may have placed an authorization hold on her account. Some banks may request an authorization release form from us in order to release an authorization hold. On January 16, 2015, we faxed Ms. [redacted]s' bank an authorization release letter at (XXX)) XXX-XXXX. On January 27, we sent Ms. [redacted]s an email explaining these details and advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. However, we will continue to assist Ms. [redacted]s if she still needs assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 9, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response since I requested to cancel the item that was not in stock walmart should have voided the purchase or fax the authorization to release the hold per the response they say the authorization was faced but that is false because I was told repeatedly they do not and cannot fax in the future they should create better practices walmart was my favorite place to shop it I'm afraid to place an order online in fear of the same issue it won't be in stock although it says it is and due to their mistake I still cannot be refunded. [redacted] service and their supervisors needs to be properly trained on one accord and should not be able to mistreat customers by keeping them on hold with no expectations and then just disconnecting the line with no return call or follow up
Final Business Response /* (4000, 11, 2015/02/06) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. I spoke with her today, February 6, 2015 and confirmed that the amount that was authorized has been returned to her credit card. Additionally, I advised Ms. [redacted] that I will review her contacts with [redacted] Care and will ensure that appropriate actions are taken, if needed. For the inconvenience, I have sent her a $10 eGift Card that can be used online or in the store. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/02/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding orders he placed for Lego sets. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised us he is receiving his Lego orders with a shipping label affixed to the actual Lego box. We have escalated this issue to the distribution center. We apologized to Mr. [redacted] and advised him this should not happen anymore. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/24) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that there is no clear details from the item description that specifies the tablet is 3G and 4G compatible or can be used with a sim card. However, we have found that the "What's a tablet PC?" section from the item page details that a tablet PC is an ideal for use on the go with a mobile broadband connection. We have notified our site content team to update the "What's a tablet PC?" section. On October 24, 2014 we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and assured her concerns with the [redacted] care she received were communicated with the appropriate management groups. We issued Ms. [redacted] a courtesy $50 egift card to compensate her for her inconvenience under order XXXXXXXXXXXXX. We also provided Ms. [redacted] our contact information so she could contact us if she had any follow up questions or concerns. During our conversation, we have confirmed she no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that us the best they could offer and im fine with it I hope that they change this advertising because it is very misleading

Initial Business Response /* (1000, 5, 2016/01/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 10, 2015, Mr. [redacted] placed an order for two Digital Electronic Hotel Style Safe Boxes. These items were sold through our Marketplace Retailers. Our Marketplace Retailers are third parties who sell on the Walmart.com platform. Our Marketplace Retailers have different pricing than Walmart.com as they operate independently as well as have their own return policy. We have escalated this over to the Marketplace Retailer, Best Choice Products and they have assisted in issuing a Fedex call tag to have Mr. [redacted] return the items. Once the items are picked up, a refund will be processed to Mr. [redacted]'s original form of payment. For the inconvenience, we have issued a $25 EGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The boxes were picked up by FedEx and returned. I have not seen a credit on my card yet but am sure that will happen soon.