Walmart.com

Initial Business Response /* (1000, 5, 2014/12/14) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for a PS4 bundle package. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records indicate [redacted] was issued a $50.00 refund on December 10th. We apologize to her for the experience with customer service at the store and with .com. We have escalated her issues to the appropriate department for review. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Of course you have no valid response for how I was treated and what I was put through, nor do I believe this will be "escalated" to the appropriate department. I made it clear that I would be returning everything if my matter was not resolved by 12/8. It was not and I returned the PS4 and controller to the store. As I was returning it, I received and email stating the $50 gift card re-shipped. Why would you ship out something to an undeliverable address?? I was told my problem was "escalated" to the appropriate department and nothing happened (that is why I do not believe that).I was told the finance department would be in contact with me and instead of that, it was re-shipped. Still no call back from a manager. The only time I received good customer service from this place was when I called to get a refund for the gift card. So yes everything got returned, but the customer service issue is not resolved. There is no excuse for how I was treated. I will never waste another second of my life calling Walmart and will never step foot or make a purchase online ever again. My money is better else where.
Final Business Response /* (4000, 9, 2014/12/21) */
[redacted] received [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We are truly sorry to hear the customer service experience she had with her order. Her concerns have been escalated for review. We have issued [redacted] a $20.00 Egift Card for her troubles. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]
Final Consumer Response /* (2000, 11, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Case is closed, someone from this company finally contacted me. It is very sad that I had to go through the Revdex.com for that to happen. I'm still not going to shop there, but I am glad that their staff will be re-trained to handle situations better.

Initial Business Response /* (1000, 5, 2015/08/14) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding Mad Max Fury Road pre-order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]' order does include Instawatch and a secondary email containing the Instawatch instructions was sent to Mr. [redacted]'s email address. On August 14, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left a message with these details. We included the support number for VUDU should Mr. [redacted] need another email sent to his email address. We sent Mr. [redacted] an email with these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Following my complaint to the Revdex.com, Walmart added the instawatch film to my Vudu library. What's more, I even saw another advertisement that actually led to a site where customers could purchase the product that I thought I purchased.

Initial Business Response /* (1000, 10, 2014/10/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his orders that were cancelling. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Unfortunately, unauthorized or fraudulent charges occur. We have reviewed Mr. [redacted] account and order history. Our records indicate that the orders did not pass our finance screenings and caused his orders to cancel. We have escalated this to our billing team and they have put his account in a positive state, so he is able to process orders. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her damaged Sceptre U500CV-UMK 49" 4K Ultra HD 60Hz Class LED HDTV of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised us that she did not open her shipment within the return policy timeframe and when she did the item was damaged. We have issued Ms. [redacted] a replacement and picked up the damaged item. Ms. [redacted] has until February 23, 2016 to return the replacement As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for he feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All I wanted was a replacement for the damaged television and Walmart had the damaged television picked up and replaced the damaged television with a new one. I am satisfied. Thank you Revdex.com for all of your assistance.

Initial Business Response /* (1000, 10, 2015/11/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 4, 2015, Ms. [redacted] placed an order for store pick up. There was a system issue and due to this, the order did not process through and therefore the store could not find the order. We do apologize for the inconvenience this has caused. When the order was placed, we put an authorization hold in the amount of the order on the form of payment used. The authorization hold should have fallen off within 7-10 days depending on her bank policies. We have tried to contact Ms. [redacted] via email at [redacted]@yahoo.com and via phone at XXX-XXX-XXXX, but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/05/23) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. Daleo but need additional time to work toward a resolution of his issue.

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for a Grand Theft Auto V for same day pick up at his local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused. We were able to contact Mr. [redacted] and advised him that we would honor the Black Friday price on a new order. However after several attempts to reach him at (XXX) XXX-XXXX and by email we have not been able to connect with him to place his new order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 10, 2014/09/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] was issued a full refund for his purchase of Sterilite Quart Boxes, Set of 6. Mr. [redacted] was refunded $10.00 on August 26th and $37.80 on August 28th. We have left Mr. [redacted] a message on August 29th and sent him an email on September 2nd and have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe Walmart.com should give me the lower price the first time I ordered, by refunding me the $4.8 difference in the two prices.
Final Business Response /* (4000, 14, 2014/09/09) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have refunded Mr. [redacted] $4.80 on September 9, 2014. This refund went back to his original payment method. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2014/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com refunds the difference in prices.

Initial Business Response /* (1000, 8, 2015/02/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s refund was ready for her to pick up at her local Walmart store. On February 12, 2015, we spoke with Ms. [redacted]'s husband directly over the phone at (XXX) XXX-XXXX. Mr. [redacted] advised us that the refund was already received and considered the matter resolved. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 10, 2015/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We finally received the refund after all the back and forth saga which is unbelievably stressful. Had we not resorted with writing to Revdex.com the tone and the truth of their words in their emails will not be realized. I noted, in a matter of 3 minutes from saying your refund will be processed in 24/48 hours became...you can NOW get your refund. I believe Revdex.com did an excellent job! And am no longer ever buying at Walmart.com.

Initial Business Response /* (1000, 10, 2014/08/26) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for Mainstays 5-Piece Counter Height Dining Set. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order and received the wrong item. She returned the item to the store. She received her replacement order, but was charged again. When we spoke with Ms. [redacted] she advised us she has received her refund. She was unhappy with the experience she had with customer service. We advised her we will be escalating her concerns to the proper department for review. We also issued Ms. [redacted] a $30.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was advised that the gift card would be for $40,not $30 and I have yet to receive an email with the giftcard.
Final Business Response /* (4000, 14, 2014/08/28) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] will be receiving a $40.00 eGift Card. We apologize for the delay as we have been having system issues. We have left a message for Ms. [redacted] with this information. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/09) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her Mainstays rug orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After receiving Ms. [redacted]'s letter, we forwarded her concerns to the appropriate department to review her concerns for the rugs she purchased. We have confirmed that the Mainstays rugs are manufactured with the white backing and can be machine washed. On April 9, 2014, we contacted Ms. [redacted] at (XXX) XXX-XXXX and informed her of these details. We advised her to call us if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of his questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Business Response /* (4000, 13, 2014/05/01) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. On April 29, 2014, we spoke with Ms. [redacted] directly over the phone. We assured her that our first call with her was not disconnected intentionally and may have been the result of a poor connection. In addition, we advised that the material from the backing of the rug she ordered was only available with the latex material and offered to help her locate a similar rug with a different backing. Unfortunately, she did not accept our offer and advised she no longer needed assistance. We offered her a $25 egift card to compensate her for the inconvenience she experienced and she accepted. We processed a $25 egift card for her under order #XXXXXXX-XXXXXX. We provided our direct number and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate that on May 1, 2015, an order was placed on Ms. [redacted]'s account. An order confirmation was sent to the email address on file. On June 1, 2015, Ms. [redacted] notified us of the unauthorized charge and her account was closed at that time. All of the items that were ordered were shipped and delivered before we were notified of the charge. As such, Ms. [redacted] will need to dispute the charge with her Financial Institution. We have tried contacting Ms. [redacted] via phone at XXX XXX-XXXX on June 23, 2015 and June 29, 2015, but have not heard back from her. As such, Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/02) */
The business in Question has returned my funds.
Yesterday, Siskiyou Credit Union REFUNDED the $153.00 that was wrongfully deducted from my Checking account supposedly by Walmart.com.
At this point, it appears that I will NOT require any Additional Assistance in this matter.
Personally, this was a learning experience for me. I live in the Mountains and I depend greatly on Walmart.com and Amazon;com to be able to LIVE my daily LIFE. ALL of a SUDDEN the moment I reported something was amiss to them, my accounts with them were closed withholding all my purchasing information, from Me. I can no longer check any of my previous purchases, basically I have to start over from Scratch. I always thought the Buyer was protected? In this situation, it seemed that I was out of control, all these bad things happening, yet I did nothing wrong?
Even tho I think I am Ok? THANK HEAVENS for the Revdex.com.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/02/13) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXX-XXXXXX. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After reviewing Mr. [redacted]’s account records, we have confirmed a refund for his order was issued to him on February 2, 2014. We contact him under incident XXXXXX-XXXXXX and advised him to contact us if he still needed assistance. We have not heard back from him. However, Mr. [redacted] is always welcome to contact us if he has any follow questions or concerns.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 6, 2014/10/22) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Initial Consumer Rebuttal /* (2000,...

11, 2014/11/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received credit for the defective laptop. I received a prepaid label to return the item.
Thank you for the help. I greatly appreciate it!

Initial Business Response /* (1000, 6, 2014/09/25) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for Electronic Scooter. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for a scooter for Pick up Today. Ms. [redacted] advised us the scooter is not working properly. We left a message for Ms. [redacted] advising her she will need to return the scooter to her local Walmart store for a replacement. Ms. [redacted] also inquired about an authorization hold on her account and we advised Ms. [redacted] the authorization has been removed. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the latest browser and java. I do NOT understand what is taking them so long. It will soon be five months. [redacted]
Final Business Response /* (4000, 19, 2014/10/21) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We spoke with Mr. [redacted] and she claims she has not received her refund. We advised Mr. [redacted] to send us her credit card statements. She also advised us that the scooter is not working properly and may need help with the return or a new battery. She was going to our information to her granddaughter to contact us. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 21, 2014/10/30) */
Walmart has Not solved the problem. The broken (bad battery) will be returned to the Ponchatoula walmart store before11/01/2014. I do not have any statements to send. I had Walmart Discover card, they have switched to Walmart MasterCard. They can check my order that were placed in May.

Initial Business Response /* (1000, 10, 2014/08/28) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that a few products from her order were delivered a few days after the original expected delivery date. We have issued Ms. [redacted] a refund of $17.20 back to her account on August 28, 2014 as a courtesy for the inconvenience. We attempted to reach her at (XXX) XXX-XXXX, but she was not available. We left her a message with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/02) */
8/31/14
[redacted]
Walmart has refunded my shipping charges. Actually they have refunded me $17.20. Walmart left a message on my answering machine (XX-XX-XX), plus they emailed me (XX-XX-XX) that they were going to issue the additional amount due to this incident. The $17.20 refund has now posted to my credit card. I consider this case now closed.

Initial Business Response /* (1000, 5, 2016/01/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 10, 2015, Mr. [redacted] placed an order for two Digital Electronic Hotel Style Safe Boxes. These items were sold through our Marketplace Retailers. Our Marketplace Retailers are third parties who sell on the Walmart.com platform. Our Marketplace Retailers have different pricing than Walmart.com as they operate independently as well as have their own return policy. We have escalated this over to the Marketplace Retailer, Best Choice Products and they have assisted in issuing a Fedex call tag to have Mr. [redacted] return the items. Once the items are picked up, a refund will be processed to Mr. [redacted]'s original form of payment. For the inconvenience, we have issued a $25 EGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The boxes were picked up by FedEx and returned. I have not seen a credit on my card yet but am sure that will happen soon.

Initial Business Response /* (1000, 10, 2014/02/24) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we immediately took corrective action to rectify her issue. We contacted her under incident XXXXXX-XXXXXX and apologized for the inconvenience. We forwarded her concerns to the appropriate department to correct the listing of the product she ordered. In addition, we issued her a $30 egift card to help her with her next purchase and to compensate her for the inconvenience. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been contacted from the business and accept their apology and resolution to my complaint. I consider the matter resolved and appreciate the assistance of the business and the assistance of the Revdex.com for sending my complaint to get my issue addressed.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her cancelled order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate that Ms. [redacted]'s Walmart.com account has been closed due to an extensive return and claims history. As such, all of her future Walmart.com orders will be cancelled. When her order was placed on January 19, 2016, her payment information was authorized but the funds were not collected. When an order is cancelled, Walmart.com immediately releases the authorization hold and at that point, it is up to the customer's financial institution to determine how long the hold remains on their account. Ms. [redacted] will need to speak with her bank if the hold has not been removed. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know what account you are looking at. BUT I have one order on my account and it was not returned.
I have never even shopped on Walmart.com.
I did so that day because the store I work in didn't have what I needed and it was the closest one.
So to make something up after you hoarded my funds for over a week is appalling.
Final Business Response /* (4000, 9, 2016/02/18) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. As we advised in our previous response, Ms. [redacted]'s Walmart.com account has been closed. As such, when an order is placed in the future, it will not be successfully processed and will be canceled. Her payment information will be authorized at the time the order is placed but funds will not be collected and will be released back to her account in accordance with the policy at her financial institution. Ms. [redacted] is welcome to purchase items directly at her local Walmart store. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Matter is not closed because I haven't been refunded

Initial Business Response /* (1000, 5, 2014/08/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding funds on her gift card. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Per our billing team Ms. [redacted]'s card was refunded $25.00 on August 13th and then used to purchase an order on August 14th. If Ms. [redacted] has any additional questions, she may contact us at the number below. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/18) */
They have refunded my money. You guys really get things done. Thanks so much!!
[redacted] J [redacted]