Walmart.com

Initial Business Response /* (1000, 15, 2014/10/22) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted]'s TV was purchased on July 31, 2013. [redacted] indicated in his letter that the damage occurred 11 1/3 months of owning his TV. The damage to [redacted]'s TV occurred nearly 8 months beyond our 90 day return window. Therefore, [redacted] would need to contact the manufacturer of his TV for further assistance. In addition, there are no records in our system indicating [redacted] has reported his TV damage with our customer care department. On October 22, 2014, we contacted [redacted] directly at [redacted]. Unfortunately, before we could provide [redacted] any assistance, he immediately proceeded with the call in a very unprofessional manner by yelling and using abusive language. [redacted] continued with this behavior on each attempt of us trying to explain our return policy and giving us a chance to assist him. Due to this information, we will not be assisting [redacted] with this issue and advise that he contact the manufacturer of his TV since it is eight months past our 90 day return window. In light of this, [redacted] considers this case closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific [redacted]e.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 28, 2014/12/23) */
Final Business Response /* (4000, 30, 2014/12/28) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from his original Revdex.com complaint. As stated in our previous responses, [redacted] failure to cooperate with us over the phone prevented us from assisting him. Walmart's return window for televisions is 90 days. Therefore, [redacted] would need to contact the manufacturer [redacted] at [redacted] to receive manufacturer warranty support as he stated the issue resulted on the 11th month of owning his television. In light of this, Walmart considers this case closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific [redacted]e.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/05/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his concerns with his recent Walmart.com order and his experience with an Escalation's Specialist. We thank you for the opportunity to address Mr. [redacted]'s concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On May 2, 2015, we received an email request from Mr. [redacted] asking us to remove his email address, [redacted]@gmail.com, from our mailing list and computer systems. Mr. [redacted] asked us to stop sending emails or he advised he will file Harassment complaints. Per his request, his email address was unsubscribed from marketing emails. Customers who are unsubscribed from marketing emails will continue to receive emails about the orders they place, including order confirmations and shipping notifications.
On May 1, 2015, Mr. [redacted] placed an order for an RCA Outdoor Antenna with Value Shipping. A confirmation email was sent on the day the order was placed. Orders placed with Value Shipping can take 6-9 business days to arrive. The antenna was shipped on May 5th, at which time a ship confirmation email was sent, and was delivered to Mr. [redacted] on the original expected delivery date, May 6th. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If you have any further questions or comments, please feel free to contact me.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 16, 2015/06/01) */
Dear [redacted]
Revdex.com
Case:XXXXXXXX:Walmart.Com/ Ken [redacted]
Re: Order:XXXXXXX-XXXXXX or XXXXXXXX-XXXXXX
Re:$49.78 Refund Payment Adjustment never received and Refund never given.
Re: Dispute $49.XX - XX-XX-XX
Please be advised,that [redacted] and CFS Bank does not consider this matter closed nor resolved against Walmart. Com.
On May 5th , 2015 The defective RCA outdoor Antenna was returned and shipped backed to walmart.com , and received by Walmart.com on May 6th,2015 with confirmation on my walmart.com account . But payment adjustment and refund of $49.78 was never given and was not placed back into [redacted] bank account.
On O5-21-2015, [redacted] receives email from Walmart. Com that payment adjustment and refund has already been placed of $49.78 on Mr.[redacted] bank account, But according to Cfs Bank - Branch Manager [redacted] A [redacted] , States there still is no refund nor payment adjustment made by Walmart. Com on [redacted] bank account and there are no blocks on [redacted] bank account stopping Walmart.com from refunding the $49.78 back through the debit card visa XXXX-XXXX-XXXX-XXXX.
So Walmart.com has stolen the $49.78 from [redacted] ,since Mr. [redacted] already returned the merchandise already back to walmart.com and this could result in [redacted] getting the police involved to press criminal charges in criminal court with a small claims civil suit action against Walmart. Com and Mr. [redacted] getting his attorney involved if this is not resolved by Walmart.com through the Revdex.com Office by having the $49.78 returned to [redacted].
Please be advised that Mr. [redacted] is very upset with Walmart. Com and Their executive escalations Dept and Abilgail who have been very rude and disrespectful, harassed via phone and emails and now has stolen money from Mr .[redacted] and Walmart.com choose to remove Mr.[redacted] off their mailing list in retaliation towards mr [redacted]. So we dispute [redacted], s false statements to the Revdex.com Office and walmart.com has Mr. [redacted] bank account number too that's not good at all.
I will include all paperwork and evidence in this case for the Revdex.com Office.
[redacted]
[redacted] Ave,Apt B
[redacted],XXXXX
XXX-XXX-XXXX
[redacted]@gmail.com
Cc: Attorney General Office
Cc: Cfs Bank
Cc: ftc- Ms. Stevenson
Cc: Pa State Police
Fwd. Maite Buenrostro
Revdex.com Case: XXXXXXXX- Walmart. Com
From [redacted]
On May 21, XXXX XX:XX PM, "Walmart.com" wrote:
Dear [redacted],
A refund of $49.78 has been made to the original form of payment for order XXXXXXXXXXXXX as shown below:
Note: The payment for this order was adjusted due to: Returned.
==========================================================================
ITEM Qty Refund Reason
RCA Suburban Mini Yagi Digital Outdoor Antenna 1 See note above
with Mast
==========================================================================
Timeline for Refund:
Credit or Debit Card: The refund should appear on your statement within two billing cycles.
Track the status of any remaining items by visiting the Order Details page:
https://www.walmart.com/cservice/ph_detail.gsp?order_id=XXXXXXXXXXXXX
If you have any further questions, please visit http://help.walmart.com/ or reply to this email and let us know how we can help.
Sincerely,
Your Walmart.com [redacted] Service Team
http://www.walmart.com
Final Business Response /* (4000, 20, 2015/06/04) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Our records show that the RCA Suburban Mini Yagi Digital Outdoor Antenna with Mast he purchased was returned to store #[redacted]. It was scanned into our returns center on 5/13/2015. A refund was not processed once it was returned back to us, as the refund was already processed at the store when the item was returned. We contacted the store manager at store #[redacted], and they have provided us the return receipt for the cash refund in the amount of $49.78 and the video surveillance screen shot of the transaction that took place on 5/6/15 at 8:16 PM. Mr. [redacted] is not due any refund. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com
Final Consumer Response /* (4200, 24, 2015/06/11) */
Re: Case XXXXXXXX. Walmart.com
First off walmart.com and walmart stores inc need to get their [redacted] together, Why send Mr.[redacted] a email on XX-XX-XX from walmart.com stating they are going to refund Mr.[redacted] $49.78 back onto his debit card? if the money was already refunded in the store. Walmart don't make no sense in the [redacted] that they do to their customers.
Now the lady at the [redacted] Service Desk at the Walmart store in [redacted] PA,XXXXX , had told Mr [redacted] at first that he would have to get his refund through walmart com , when Mr .[redacted] had returned the Walmart com defective item Rca suburban mini yagi digital outdoor antenna to the store. The lady gave Mr.[redacted] a hard way to go and argued with him about getting a refund. The lady stated Walmart.com items are refunded through walmart.com and not the stores.
Mr.[redacted] had purchased other items that day at the store at that time and I guess the lady refunded the $49.78 without Mr.[redacted],s Knowledge when she gave him change that Day. But Mr.[redacted] was not aware of the refund. We consider this matter closed.
Attorney Chait
[redacted]
[redacted],XXXXX

Initial Business Response /* (1000, 10, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his cancelled order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. We agreed to honor Mr. [redacted]' original order price if he placed a new order. Because this was a Sony Playstation purchase, we were unable to issue a refund to his credit card so we offered a gift card in the amount of the price difference. In addition, a $25 eGift card was sent to Mr. [redacted] for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I am not happy that I had to contact Walmart repeatedly to get an honest resolution I am content that they acknowledged the mistake and made an effort to partially compensate for the time/effort that I had to make to get this sorted out.

Initial Business Response /* (1000, 5, 2014/04/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled order and incorrect item and pricing on our mobile application. We thank you for the opportunity to address Ms. [redacted]\'s concerns and appreciate...

the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]\'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]\'s order was cancelled because it did not meet our security checks. As a one-time courtesy, we have cared for the [redacted] with the requested VIZIO E701i-A3E 70" 1080p 120Hz Razor LED Smart HDTV with Ematic Wireless Headphones and Transmitter with FM Radio. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] has been wonderful to work with, we have not yet received our order its where abouts are currently being disputed between the carrier and walmart.com it had a promise date of 05/05/14, but we do not see this occuring, [redacted] is looking into this matter as it shows shipped 04/23/14, we hope it will not be another 2 week wait to receive the order, again [redacted] has been a great [redacted] service oriented associate. Unlike everyone else we have had to work with at walmart.com We will not consider this closed unil we physically receive our Order. But we are happy that they are honoring the order and level of service we have received from this outstanding young lady.
In regards to security, I simply had to contact my bank and let them know it was an approved online purchase and purchase was processed by [redacted] without any further issue.
Final Business Response /* (4000, 9, 2014/05/15) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.

Initial Business Response /* (1000, 5, 2015/12/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to be refunded for her Avery XXXXX Eco Friendly White Shipping Label, 3-1/3" x 4", 600 Labels/Pack of order#XXXXXXXXXXXXX. We thank you for the opportunity...

to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We researched and Ms. [redacted]'s order shows scanned in on October 2, 2015 at Neighborhood Market of Farmers Branch, TX. Ms. [redacted] should have been automatically refunded once the order was not picked up after 7 days. We refunded Ms. [redacted] on December 2, 2015. She should receive this refund within the next 3-5 business days. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 6, 2015/12/08) */
EMAIL FROM CONSUMER:
From: [redacted] [mailto:[redacted]@yahoo.com]
Sent: Saturday, December 05, XXXX X:XX PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX)
Thank you for your assistance in this matter, Walmart has this week issued the refund to my credit card. This case can be closed. Thank you much,
[redacted]

Initial Business Response /* (1000, 10, 2014/09/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with an order he placed for a Fisher Price Power Wheels. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s received an email that his order was damaged in transit and he would receive a full refund for the order. We apologized for the inconvenience this has caused him. Mr. [redacted] placed a new order and we credited him $100.00 and issued him a $50.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reordered item cannot be located in the fulfillment center and the item is now showing out of stock. According to [redacted], she is still researching as to where the item is and how to ship it to me.
Final Business Response /* (4000, 14, 2014/09/10) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Mr. [redacted] received his item. He advised us that it arrived dented and with scratches, but will keep the item. We have issued Mr. [redacted] a $100.00 eGift Card and issued him a full refund for his order. We apologize for the inconvenience this has caused him. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2014/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding his account. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to...

provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed his account and order history. On September 24, 2016, an unauthorized order was placed using [redacted] Walmart.com account. We spoke with [redacted] and advised him that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. The order was cancelled and his account has been closed for future use. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Walmart.com received a [redacted] complaint from [redacted] regarding. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history[redacted] placed an order for the [redacted] 3.1 cu ft Compact Refrigerator Black, this shipment was damaged in transit and was shipped back to our returns center. We issued a replacement order, which delivered on September 2, 2016. We have heard from [redacted] and she advised us that she received the shipment, but there were a few damaged areas. We have offered to discount this order, but we have not heard back. As such, Walmart.com considers this matter closed until [redacted] contacts us back.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 15, 2015/01/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order she placed for an Evenflo Play yard. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We would like to apologize to Ms. Popovic for the inconvenience she experienced with her order. Our records indicate she was issued a refund of $42.71 on January 11th. We have also issued Ms. [redacted] a $25.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 20, 2015/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the refund and a $25 Walmart gift card.
Hopefully their [redacted] support will be improved as [redacted] assured me that my concerns have been escalated to the proper department.
Thank you!

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to be refunded. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and advised her to dispute the charges with her financial provider for resolution. We also advised her that due to her return history, her account has been closed. As such, any future orders will be canceled.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe I already responded but appears that response was may not have been received? I wil
Final Business Response /* (4000, 11, 2016/01/26) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. At this time, our resolution remains the same and there is nothing further we can provide. We do apologize for this. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 13, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please make sure others are aware of what Walmart can do and how they choose to treat customers- Thank u again for all your help!
[redacted]

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 24, 2015, Mr. [redacted] placed an order for Hatch NR209 Water Rescue Gloves. This item was processed and shipped by our marketplace vendor, Botach Inc. All returns or refunds need to be handled by Botach Inc. We contacted Botach Inc. regarding the wrong size Mr. [redacted] has received. They have advised that the order shows size XS that was placed. Mr. [redacted] did contact Botach Inc via email regarding this issue. Botach Inc has emailed Mr. [redacted] the return instructions, so Mr. [redacted] can return the gloves and get a refund. Additionally, we have sent all coaching opportunities to the appropriate team to review and address. For the inconvenience, we issued a $10 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2015/12/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order for a Little Tikes Dunk n Toss Inflatable Bouncer to pick up in her local store. We have escalated this to the store and they were able to locate Ms. [redacted]'s item. US and the store have attempted to reach Ms. [redacted] at X-XXX-XXX-XXXX and as well as emailed her, but have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 6, 2015/07/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On May 18, 2015, Mr. [redacted] purchased a Frigidaire FRA054XT7 High Efficiency 5,000-BTU Room Window Air Conditioner w/Remote Control. After Mr. [redacted] installed the the unit, he noticed cold air was not coming out, therefore, he wanted to return the item. The return policy for air conditioners is 30 days. However, as a one time courtesy, we will be more than happy to replace or refund the item. We have tried contacting Mr. [redacted], but have not heard back from him. Walmart.com considers this matter closed, but we encourage Mr. [redacted] to contact us if he requires additional assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the missing items from her order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to our Marketplace vendor who fulfilled and shipped Ms. [redacted]'s order. We were advised that Ms. [redacted]'s order did not include the additional Canon 75mm-300mm f/4-5.6 III EF Zoom Lens and Canon EOS 100ES shoulder bag. At the item Ms. [redacted] placed her order we also listed another bundle which did include the additional items listed above. For all of the inconvenience and one-time courtesy we have issued Ms. [redacted] a $240.00 eGift card so that she can purchase the additional items. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com has resolved the issue by issuing me a $240 amount in an Egiftcard to cover the additional purchases I have to make. They were quick in their response and rectified the situation. Thank you!
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 6, 2015/01/28) */
RE: [redacted]s/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted] We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] order was canceled on January 8, 2015. Therefore, we did not collect the funds for Ms. [redacted]s' order. However, Ms. [redacted]s' bank may have placed an authorization hold on her account. Some banks may request an authorization release form from us in order to release an authorization hold. On January 16, 2015, we faxed Ms. [redacted]s' bank an authorization release letter at (XXX)) XXX-XXXX. On January 27, we sent Ms. [redacted]s an email explaining these details and advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. However, we will continue to assist Ms. [redacted]s if she still needs assistance. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 9, 2015/01/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't accept the response since I requested to cancel the item that was not in stock walmart should have voided the purchase or fax the authorization to release the hold per the response they say the authorization was faced but that is false because I was told repeatedly they do not and cannot fax in the future they should create better practices walmart was my favorite place to shop it I'm afraid to place an order online in fear of the same issue it won't be in stock although it says it is and due to their mistake I still cannot be refunded. [redacted] service and their supervisors needs to be properly trained on one accord and should not be able to mistreat customers by keeping them on hold with no expectations and then just disconnecting the line with no return call or follow up
Final Business Response /* (4000, 11, 2015/02/06) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. I spoke with her today, February 6, 2015 and confirmed that the amount that was authorized has been returned to her credit card. Additionally, I advised Ms. [redacted] that I will review her contacts with [redacted] Care and will ensure that appropriate actions are taken, if needed. For the inconvenience, I have sent her a $10 eGift Card that can be used online or in the store. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2015/04/21) */
Walmart.com received a Revdex.com complaint from [redacted] regarding one of her orders. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and advised she can dispose of the defective flip chair. A refund for the order has been processed back to the original form of payment. Additionally, Ms. [redacted] has advised that she completed the contact us form on the Walmart site and did not hear back. We have escalated this over to the appropriate team to review and rectify. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/04/21) */
I was contacted by [redacted] from Walmart and they sincerely apologized that no one returned my emails and processed a total refund to my Walmart credit card. She was absolutely wonderful and resolved my complaint. Thank you so much for your help!

Initial Business Response /* (1000, 10, 2014/09/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for a Black & Decker Drill. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] checked with Customer Service to see if this item came with a second battery. He received an email that it did. When he received the item in only came with one battery. We advised Mr. [redacted] to send us the email, and have assured him this will be escalated to the proper department. We also issued him a $50.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. Hartzell for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/24) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that there is no clear details from the item description that specifies the tablet is 3G and 4G compatible or can be used with a sim card. However, we have found that the "What's a tablet PC?" section from the item page details that a tablet PC is an ideal for use on the go with a mobile broadband connection. We have notified our site content team to update the "What's a tablet PC?" section. On October 24, 2014 we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and assured her concerns with the [redacted] care she received were communicated with the appropriate management groups. We issued Ms. [redacted] a courtesy $50 egift card to compensate her for her inconvenience under order XXXXXXXXXXXXX. We also provided Ms. [redacted] our contact information so she could contact us if she had any follow up questions or concerns. During our conversation, we have confirmed she no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/10/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that us the best they could offer and im fine with it I hope that they change this advertising because it is very misleading

Initial Business Response /* (1000, 10, 2015/06/26) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and she has stated her concerns. Ms. [redacted] states that we have charged her in the amount of $131.11 on 6/10/2015. She advised that she closed the card because the charge of $131.11 was not by her and she suspected it was fraud. The charge was for an order that she placed back in May 10, 2015. There were issues with the order that caused this charge to go through 30 days after the original order was placed. We have escalated all coaching opportunities to the appropriate level to review and address. For the inconvenience, we have issued a $300 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Of course I dont accept it! Walmart needs to prove why they're entitled to, at the very least, $88.66! What was it for? Order number & date please? Doesn't exist! I explain below that they may have collected $16.91 too. I have a receipt showing so. I will be checking my balance repeatedly (like I have been) to ensure that they didnt keep it & refunded it. I just want my $88.66!
NO MATTER HOW LONG THIS IS IT NEEDS TO BE FULLY READ!
The original order was for $142.73 for order #XXXXXXX-XXXXXX. The charge was pending then disappeared several times. A new total for credits/discounts would be "wrangled" as their way of "apologizing" for mishaps in that order & orders in the past. I didn't ask, they offered. And yes, I found that odd. Generally, gift cards are offered to customers as a form of apology so the offer was odd. If they want to charge me the full $142.73 for that order instead of honoring the offer, fine by me! But what about the additional $88.66 & the $3.97 then? Those two amounts were what was taken out of my account for the SAME order XXXXXXX-XXXXXX. So for an order that totaled $142.73, they paid themselves $3.97, $88.66 and $131.11 for sure! Possibly $16.91 too. The $88.61 is my main concern. DO THE MATH!
I not only screenshot my Walmart order history, but I also used recording software to record as I go through my order history. I dont have any orders that I placed with Walmart that equaled $88.66. The $3.97 is explained below.
FACT: Order #XXXXXXX-XXXXXX placed on May 10th, 2015 was for $142.73. Portions of that order were shipped & other things were stuck in "processing" for days. Some didnt make it all. I called Walmart to discuss why the rest of my baby wipes order was stuck showing "processing" for days & I was told that she didnt know why & what she could do to "speed it up." That I'd have to place another order for those baby wipes & pay for them at FULL PRICE (they were on sale on May 10th) but as time passed ** & waited for them to get out of "processing", the price increased. She said I would have to pay the full price for them, & S&H, but that it would be refunded back to me. She said that I would be refunded $3.97, the "on sale price" (part of $142.73 total) & they would collect the new price + S&H, ($16.91) then refund THAT amount back to me & then re-collect $3.97 all over again. CONFUSING! But, I regretfully agreed.
On May 16th, 2015, Walmart collected $3.97 of the $142.73 & thats it. I waited & waited. Then, on May 21st, 2015, Walmart collected $88.66 & both of these amounts were for order number XXXXXXX-XXXXXX that totaled $142.73. I had not made a purchase for $88.66. After collecting both amounts, I spoke with Walmart after they collected the amounts on May 16th and May 21st, & all reps acknowledged my show of appreciation.
So after an entire month from placing order number XXXXXXX-XXXXXX on May 10th, 2015 & about 20 days after they collected the $3.97 & the $88.66, they decided to treat themselves to$131.11. If you add up $131.11 + $88.66 + $3.97, you will see that exceeds $142.73. They collected $223.74 for an order that totaled $142.73 though! Considering the matter "closed" is so arrogant! Keep in mind I also paid the $16.91 to "re-order" the baby wipes that I was told would be refunded back to me & that they would only collect the amount for which I was originally charged, or should of been charged I should say, when I placed the May 10th order of XXXXXXX-XXXXXX that totaled $142.73.
I will be going back over my balance history to be 100% sure about the $16.91 amount of babywipes + S&H to be sure that amount was refunded back to me. One thing is for certain, & my financial institution agrees 100%, I WAS charged $3.97 + $88.66 + $131.11 & none of those amounts have been refunded. The most Walmart is owed would be $142.73.
I would like to know how Walmart came up with $131.11 in the 1st place? If Walmart had not collected the $3.97 + $88.66 and only collected $131.11, then that would mean I would owe them $11.62 to total $142.73 since they decided against the "discounts." Perhaps the rep was out of line for offering?
I will reinterate, I made sure I recorded myself going through my Walmart order history with computer software & screenshot it too. I did this because they can manipulate the order history screen & to appear like something it isn't. Example: Cust-service reps "claim" they do not have the authority nor the means to "change" or "manipulate" my order history but thats not true. They did it while I was on the phone with them. In fact, it logged me out & I had to log back in. When I did, my order history was showing that I returned 3 bags of cat food & it was even dated! DATED! That's how detailed the lie was. Deception cant be sugarcoated. I have never returned anything to Walmart. It's just their "policy" & "standard practice" they claim. IT'S A LIE THOUGH! It reflected Walmart in a good light as it appears they did their part by shipping it, but creates a phony "return history" for me! Not cool. They even expect customers to partake in the lie & electronically sign paperwork agreeing to the "TOS!" Horrible. You got 7 days to sign & return TOS to them. Some cust-reps make exceptions for upset customers though. This is Walmarts policy & how they handle situations when they fail to ship you items. Orders stuck in "processing" will only be sent to the [redacted] IF they enter into that bogus agreement. Crazy! I find it crazy that when Walmart makes mistakes, be it human error, or computer error, they have a hard time admitting it & want the [redacted] to share in the blame for it. Or, take the full blame. They're major blame deflectors.
So on one end it's Walmart reps lying to me saying they limit me to one 30lb bag of cat food per order to "combat" the epidemic of people making illegal drugs out of cat food to the extreme which is now "theft" since they wont return my $.
So I say ALL OF THAT to say that right after THAT incident, it went downhill fast! If Walmart fails to ship an order, or part of that order, & its stuck in processing, they just might try to force U to sign an agreement to their TOS to "return it." How can you return something you never got? But, it's just "their policy" LOL! When they do ship out your items, but accidently ship out the wrong cat food flavor, their response just might be "What do you care? You're not eating it!" "It's the same brand, weight and cost, Ma'am!" That is what I was told! But prior to that rep telling me that nonsense about the drugs and cat food, I was a happy camper! I do find it odd that after that, it got real bad. I wish it wasn't so! Below is my order history minus when JJ (supervisor) used a giftcard to get my cat food out to me that was also stuck in "processing"
May 29th, 2015- $124.96 -Order #[redacted] ( I DO NOT DISPUTE THIS ORDER)
May 15, 2015- Order total $3.97 - Order #[redacted] (this was given a new order number for the "baby wipes" situation but it was most certainly NOT a seperate order for baby wipes for $3.97. These baby wipes ARE part of the May 10th, 2015 Order #XXXXXXX-XXXXXX! I have never placed an order with Walmart for a balance that small. My orders are 99% of the time $50 and above. I have a receipt showing that I was charged $16.91 for those wipes as well as $3.97 but as of right now, that amount ($16.91) may have been been refunded back to me. Again, I will be going over my transaction history and making sure my balance it right for that because I am NOT seeing where that amount was in fact refunded back to me)
May 10, 2015- Order total $142.73 - Order #XXXXXXX-XXXXXX
Apr 20, 2015- Order total $121.17 - Order #XXXXXXX-XXXXXX
Apr 3, 2015- Order total $137.01 - Order #XXXXXXX-XXXXXX
Mar 26, 2015- Order total $131.05 - Order #XXXXXXX-XXXXXX
Mar 26, 2015- Order total $7.99 - Order #[redacted] (I DID NOT order these silicone tongs as a "seperate order!" They're part of the March 26th for order #[redacted] (SEE ABOVE)& advertised on Walmarts site but sold by another merchant. Guess thats why)
Mar 11, 2015- Order total $155.31 - Order #XXXXXXX-XXXXXX
Feb 28, 2015- Order total $133.26 - Order #XXXXXXX-XXXXXX
Feb 3, 2015- Order total $239.32 - Order #XXXXXXX-XXXXXX
[redacted] 29, 2015- Order total $110.71 - Order #XXXXXXX-XXXXXX
[redacted] 13, 2015- Order total $60.06 - Order #XXXXXXX-XXXXXX
Additionally, I can prove OTHER odd things like sending me "shipment emails" for items that I already got a month before yet the two dates shown for "purchase" are June 11 & 12th which was AFTER I reported my card stolen. That makes THAT impossible! LOL! I can paint a pattern/history of this type of stuff.
[redacted]
Final Business Response /* (4000, 17, 2015/07/20) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have contacted Ms. [redacted] on June 30, 2015 regarding her rebuttal for charges that were made on her card and additional concerns regarding her account. Ms. [redacted] addressed that she received a ship confirmation email on June 13, 2015 for gloves that she purchased and received back in May. We have escalated this to the appropriate team to research to see why she received the ship confirmation for that order. Additionally, I have requested a copy of Ms. [redacted]'s bank statement showing the charges that were made on her card. On July 6, 2015, Ms. [redacted] states that she was advised by her financial institution to not speak to us about those charges until they confirm it's ok. We have not heard back from Ms. [redacted] since then. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com