Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for a Grand Theft Auto V for same day pick up at his local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused. We were able to contact Mr. [redacted] and advised him that we would honor the Black Friday price on a new order. However after several attempts to reach him at (XXX) XXX-XXXX and by email we have not been able to connect with him to place his new order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the missing items from her order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We reached out to our Marketplace vendor who fulfilled and shipped Ms. [redacted]'s order. We were advised that Ms. [redacted]'s order did not include the additional Canon 75mm-300mm f/4-5.6 III EF Zoom Lens and Canon EOS 100ES shoulder bag. At the item Ms. [redacted] placed her order we also listed another bundle which did include the additional items listed above. For all of the inconvenience and one-time courtesy we have issued Ms. [redacted] a $240.00 eGift card so that she can purchase the additional items. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com has resolved the issue by issuing me a $240 amount in an Egiftcard to cover the additional purchases I have to make. They were quick in their response and rectified the situation. Thank you!
Complaint Response Date bumped because: Holiday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/08/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding funds on her gift card. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Per our billing team Ms. [redacted]'s card was refunded $25.00 on August 13th and then used to purchase an order on August 14th. If Ms. [redacted] has any additional questions, she may contact us at the number below. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/18) */
They have refunded my money. You guys really get things done. Thanks so much!!
[redacted] J [redacted]

Initial Business Response /* (1000, 5, 2015/12/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to be refunded for her Avery XXXXX Eco Friendly White Shipping Label, 3-1/3" x 4", 600 Labels/Pack of order#XXXXXXXXXXXXX. We thank you for the opportunity...

to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We researched and Ms. [redacted]'s order shows scanned in on October 2, 2015 at Neighborhood Market of Farmers Branch, TX. Ms. [redacted] should have been automatically refunded once the order was not picked up after 7 days. We refunded Ms. [redacted] on December 2, 2015. She should receive this refund within the next 3-5 business days. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 6, 2015/12/08) */
EMAIL FROM CONSUMER:
From: [redacted] [mailto:[redacted]@yahoo.com]
Sent: Saturday, December 05, XXXX X:XX PM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX)
Thank you for your assistance in this matter, Walmart has this week issued the refund to my credit card. This case can be closed. Thank you much,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 24, 2015, Mr. [redacted] placed an order for Hatch NR209 Water Rescue Gloves. This item was processed and shipped by our marketplace vendor, Botach Inc. All returns or refunds need to be handled by Botach Inc. We contacted Botach Inc. regarding the wrong size Mr. [redacted] has received. They have advised that the order shows size XS that was placed. Mr. [redacted] did contact Botach Inc via email regarding this issue. Botach Inc has emailed Mr. [redacted] the return instructions, so Mr. [redacted] can return the gloves and get a refund. Additionally, we have sent all coaching opportunities to the appropriate team to review and address. For the inconvenience, we issued a $10 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/02/13) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding order XXXXXXX-XXXXXX. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After reviewing Mr. [redacted]’s account records, we have confirmed a refund for his order was issued to him on February 2, 2014. We contact him under incident XXXXXX-XXXXXX and advised him to contact us if he still needed assistance. We have not heard back from him. However, Mr. [redacted] is always welcome to contact us if he has any follow questions or concerns.
Again, we thank Ms. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/05) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her cancelled order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Our records indicate that Ms. [redacted]'s Walmart.com account has been closed due to an extensive return and claims history. As such, all of her future Walmart.com orders will be cancelled. When her order was placed on January 19, 2016, her payment information was authorized but the funds were not collected. When an order is cancelled, Walmart.com immediately releases the authorization hold and at that point, it is up to the customer's financial institution to determine how long the hold remains on their account. Ms. [redacted] will need to speak with her bank if the hold has not been removed. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/02/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know what account you are looking at. BUT I have one order on my account and it was not returned.
I have never even shopped on Walmart.com.
I did so that day because the store I work in didn't have what I needed and it was the closest one.
So to make something up after you hoarded my funds for over a week is appalling.
Final Business Response /* (4000, 9, 2016/02/18) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. As we advised in our previous response, Ms. [redacted]'s Walmart.com account has been closed. As such, when an order is placed in the future, it will not be successfully processed and will be canceled. Her payment information will be authorized at the time the order is placed but funds will not be collected and will be released back to her account in accordance with the policy at her financial institution. Ms. [redacted] is welcome to purchase items directly at her local Walmart store. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2016/02/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Matter is not closed because I haven't been refunded

Initial Business Response /* (1000, 10, 2014/08/28) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that a few products from her order were delivered a few days after the original expected delivery date. We have issued Ms. [redacted] a refund of $17.20 back to her account on August 28, 2014 as a courtesy for the inconvenience. We attempted to reach her at (XXX) XXX-XXXX, but she was not available. We left her a message with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/02) */
8/31/14
[redacted]
Walmart has refunded my shipping charges. Actually they have refunded me $17.20. Walmart left a message on my answering machine (XX-XX-XX), plus they emailed me (XX-XX-XX) that they were going to issue the additional amount due to this incident. The $17.20 refund has now posted to my credit card. I consider this case now closed.

Initial Business Response /* (1000, 10, 2014/09/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for a Black & Decker Drill. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] checked with Customer Service to see if this item came with a second battery. He received an email that it did. When he received the item in only came with one battery. We advised Mr. [redacted] to send us the email, and have assured him this will be escalated to the proper department. We also issued him a $50.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. Hartzell for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/10/22) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We have confirmed that [redacted]'s TV was purchased on July 31, 2013. [redacted] indicated in his letter that the damage occurred 11 1/3 months of owning his TV. The damage to [redacted]'s TV occurred nearly 8 months beyond our 90 day return window. Therefore, [redacted] would need to contact the manufacturer of his TV for further assistance. In addition, there are no records in our system indicating [redacted] has reported his TV damage with our customer care department. On October 22, 2014, we contacted [redacted] directly at [redacted]. Unfortunately, before we could provide [redacted] any assistance, he immediately proceeded with the call in a very unprofessional manner by yelling and using abusive language. [redacted] continued with this behavior on each attempt of us trying to explain our return policy and giving us a chance to assist him. Due to this information, we will not be assisting [redacted] with this issue and advise that he contact the manufacturer of his TV since it is eight months past our 90 day return window. In light of this, [redacted] considers this case closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific [redacted]e.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 28, 2014/12/23) */
Final Business Response /* (4000, 30, 2014/12/28) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from his original Revdex.com complaint. As stated in our previous responses, [redacted] failure to cooperate with us over the phone prevented us from assisting him. Walmart's return window for televisions is 90 days. Therefore, [redacted] would need to contact the manufacturer [redacted] at [redacted] to receive manufacturer warranty support as he stated the issue resulted on the 11th month of owning his television. In light of this, Walmart considers this case closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific [redacted]e.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request to be refunded. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and advised her to dispute the charges with her financial provider for resolution. We also advised her that due to her return history, her account has been closed. As such, any future orders will be canceled.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2016/01/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe I already responded but appears that response was may not have been received? I wil
Final Business Response /* (4000, 11, 2016/01/26) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. At this time, our resolution remains the same and there is nothing further we can provide. We do apologize for this. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 13, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Please make sure others are aware of what Walmart can do and how they choose to treat customers- Thank u again for all your help!
[redacted]

Initial Business Response /* (1000, 6, 2015/07/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On May 18, 2015, Mr. [redacted] purchased a Frigidaire FRA054XT7 High Efficiency 5,000-BTU Room Window Air Conditioner w/Remote Control. After Mr. [redacted] installed the the unit, he noticed cold air was not coming out, therefore, he wanted to return the item. The return policy for air conditioners is 30 days. However, as a one time courtesy, we will be more than happy to replace or refund the item. We have tried contacting Mr. [redacted], but have not heard back from him. Walmart.com considers this matter closed, but we encourage Mr. [redacted] to contact us if he requires additional assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our records indicate that on May 1, 2015, an order was placed on Ms. [redacted]'s account. An order confirmation was sent to the email address on file. On June 1, 2015, Ms. [redacted] notified us of the unauthorized charge and her account was closed at that time. All of the items that were ordered were shipped and delivered before we were notified of the charge. As such, Ms. [redacted] will need to dispute the charge with her Financial Institution. We have tried contacting Ms. [redacted] via phone at XXX XXX-XXXX on June 23, 2015 and June 29, 2015, but have not heard back from her. As such, Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/02) */
The business in Question has returned my funds.
Yesterday, Siskiyou Credit Union REFUNDED the $153.00 that was wrongfully deducted from my Checking account supposedly by Walmart.com.
At this point, it appears that I will NOT require any Additional Assistance in this matter.
Personally, this was a learning experience for me. I live in the Mountains and I depend greatly on Walmart.com and Amazon;com to be able to LIVE my daily LIFE. ALL of a SUDDEN the moment I reported something was amiss to them, my accounts with them were closed withholding all my purchasing information, from Me. I can no longer check any of my previous purchases, basically I have to start over from Scratch. I always thought the Buyer was protected? In this situation, it seemed that I was out of control, all these bad things happening, yet I did nothing wrong?
Even tho I think I am Ok? THANK HEAVENS for the Revdex.com.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his cancelled order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. We agreed to honor Mr. [redacted]' original order price if he placed a new order. Because this was a Sony Playstation purchase, we were unable to issue a refund to his credit card so we offered a gift card in the amount of the price difference. In addition, a $25 eGift card was sent to Mr. [redacted] for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I am not happy that I had to contact Walmart repeatedly to get an honest resolution I am content that they acknowledged the mistake and made an effort to partially compensate for the time/effort that I had to make to get this sorted out.

Initial Business Response /* (1000, 6, 2014/10/22) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Initial Consumer Rebuttal /* (2000,...

11, 2014/11/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received credit for the defective laptop. I received a prepaid label to return the item.
Thank you for the help. I greatly appreciate it!

Initial Business Response /* (1000, 10, 2014/08/26) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for Mainstays 5-Piece Counter Height Dining Set. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order and received the wrong item. She returned the item to the store. She received her replacement order, but was charged again. When we spoke with Ms. [redacted] she advised us she has received her refund. She was unhappy with the experience she had with customer service. We advised her we will be escalating her concerns to the proper department for review. We also issued Ms. [redacted] a $30.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was advised that the gift card would be for $40,not $30 and I have yet to receive an email with the giftcard.
Final Business Response /* (4000, 14, 2014/08/28) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] will be receiving a $40.00 eGift Card. We apologize for the delay as we have been having system issues. We have left a message for Ms. [redacted] with this information. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2014/09/25) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for Electronic Scooter. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for a scooter for Pick up Today. Ms. [redacted] advised us the scooter is not working properly. We left a message for Ms. [redacted] advising her she will need to return the scooter to her local Walmart store for a replacement. Ms. [redacted] also inquired about an authorization hold on her account and we advised Ms. [redacted] the authorization has been removed. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the latest browser and java. I do NOT understand what is taking them so long. It will soon be five months. [redacted]
Final Business Response /* (4000, 19, 2014/10/21) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We spoke with Mr. [redacted] and she claims she has not received her refund. We advised Mr. [redacted] to send us her credit card statements. She also advised us that the scooter is not working properly and may need help with the return or a new battery. She was going to our information to her granddaughter to contact us. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 21, 2014/10/30) */
Walmart has Not solved the problem. The broken (bad battery) will be returned to the Ponchatoula walmart store before11/01/2014. I do not have any statements to send. I had Walmart Discover card, they have switched to Walmart MasterCard. They can check my order that were placed in May.

Initial Business Response /* (1000, 10, 2014/05/23) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. Daleo but need additional time to work toward a resolution of his issue.

Initial Business Response /* (1000, 6, 2015/12/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 26, 2015, Ms. [redacted] placed an order for a Little Tikes Dunk n Toss Inflatable Bouncer to pick up in her local store. We have escalated this to the store and they were able to locate Ms. [redacted]'s item. US and the store have attempted to reach Ms. [redacted] at X-XXX-XXX-XXXX and as well as emailed her, but have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com