Walmart.com

Initial Business Response /* (1000, 5, 2014/04/30) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her cancelled order and incorrect item and pricing on our mobile application. We thank you for the opportunity to address Ms. [redacted]\'s concerns and appreciate...

the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]\'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]\'s order was cancelled because it did not meet our security checks. As a one-time courtesy, we have cared for the [redacted] with the requested VIZIO E701i-A3E 70" 1080p 120Hz Razor LED Smart HDTV with Ematic Wireless Headphones and Transmitter with FM Radio. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/05/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] has been wonderful to work with, we have not yet received our order its where abouts are currently being disputed between the carrier and walmart.com it had a promise date of 05/05/14, but we do not see this occuring, [redacted] is looking into this matter as it shows shipped 04/23/14, we hope it will not be another 2 week wait to receive the order, again [redacted] has been a great [redacted] service oriented associate. Unlike everyone else we have had to work with at walmart.com We will not consider this closed unil we physically receive our Order. But we are happy that they are honoring the order and level of service we have received from this outstanding young lady.
In regards to security, I simply had to contact my bank and let them know it was an approved online purchase and purchase was processed by [redacted] without any further issue.
Final Business Response /* (4000, 9, 2014/05/15) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.

Walmart.com received a Revdex.com complaint from [redacted] regarding his account. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to...

provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed his account and order history. On September 24, 2016, an unauthorized order was placed using [redacted] Walmart.com account. We spoke with [redacted] and advised him that Walmart.com was not impacted by a security breach and provided him with recommendations on preventing his account and personal information from being compromised in the future. Customers are responsible for keeping their account login information safe. The order was cancelled and his account has been closed for future use. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2014/12/09) */
We are still reviewing [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.
Final Business Response /* (1000, 11, 2014/12/12) */
RE: [redacted] /...

Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted] complaint, we reviewed her account records and purchase history. We have confirmed that she recently contacted our customer care department to resolve her issue. On December 10, 2014, and December 11, 2014, we notified [redacted] to contact us if she still needed assistance. We have not heard back from her. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us back if she still needs assistance.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Walmart.com received a [redacted] complaint from [redacted] regarding. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her...

Walmart.com account and order history[redacted] placed an order for the [redacted] 3.1 cu ft Compact Refrigerator Black, this shipment was damaged in transit and was shipped back to our returns center. We issued a replacement order, which delivered on September 2, 2016. We have heard from [redacted] and she advised us that she received the shipment, but there were a few damaged areas. We have offered to discount this order, but we have not heard back. As such, Walmart.com considers this matter closed until [redacted] contacts us back.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 11, 2014/11/04) */
Walmart is requesting an extension as more research is required. We will respond as soon as we have all pertinent information.

Initial Business Response /* (1000, 10, 2014/02/24) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we immediately took corrective action to rectify her issue. We contacted her under incident XXXXXX-XXXXXX and apologized for the inconvenience. We forwarded her concerns to the appropriate department to correct the listing of the product she ordered. In addition, we issued her a $30 egift card to help her with her next purchase and to compensate her for the inconvenience. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 12, 2014/02/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been contacted from the business and accept their apology and resolution to my complaint. I consider the matter resolved and appreciate the assistance of the business and the assistance of the Revdex.com for sending my complaint to get my issue addressed.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/06/26) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her account. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and she has stated her concerns. Ms. [redacted] states that we have charged her in the amount of $131.11 on 6/10/2015. She advised that she closed the card because the charge of $131.11 was not by her and she suspected it was fraud. The charge was for an order that she placed back in May 10, 2015. There were issues with the order that caused this charge to go through 30 days after the original order was placed. We have escalated all coaching opportunities to the appropriate level to review and address. For the inconvenience, we have issued a $300 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/06/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Of course I dont accept it! Walmart needs to prove why they're entitled to, at the very least, $88.66! What was it for? Order number & date please? Doesn't exist! I explain below that they may have collected $16.91 too. I have a receipt showing so. I will be checking my balance repeatedly (like I have been) to ensure that they didnt keep it & refunded it. I just want my $88.66!
NO MATTER HOW LONG THIS IS IT NEEDS TO BE FULLY READ!
The original order was for $142.73 for order #XXXXXXX-XXXXXX. The charge was pending then disappeared several times. A new total for credits/discounts would be "wrangled" as their way of "apologizing" for mishaps in that order & orders in the past. I didn't ask, they offered. And yes, I found that odd. Generally, gift cards are offered to customers as a form of apology so the offer was odd. If they want to charge me the full $142.73 for that order instead of honoring the offer, fine by me! But what about the additional $88.66 & the $3.97 then? Those two amounts were what was taken out of my account for the SAME order XXXXXXX-XXXXXX. So for an order that totaled $142.73, they paid themselves $3.97, $88.66 and $131.11 for sure! Possibly $16.91 too. The $88.61 is my main concern. DO THE MATH!
I not only screenshot my Walmart order history, but I also used recording software to record as I go through my order history. I dont have any orders that I placed with Walmart that equaled $88.66. The $3.97 is explained below.
FACT: Order #XXXXXXX-XXXXXX placed on May 10th, 2015 was for $142.73. Portions of that order were shipped & other things were stuck in "processing" for days. Some didnt make it all. I called Walmart to discuss why the rest of my baby wipes order was stuck showing "processing" for days & I was told that she didnt know why & what she could do to "speed it up." That I'd have to place another order for those baby wipes & pay for them at FULL PRICE (they were on sale on May 10th) but as time passed ** & waited for them to get out of "processing", the price increased. She said I would have to pay the full price for them, & S&H, but that it would be refunded back to me. She said that I would be refunded $3.97, the "on sale price" (part of $142.73 total) & they would collect the new price + S&H, ($16.91) then refund THAT amount back to me & then re-collect $3.97 all over again. CONFUSING! But, I regretfully agreed.
On May 16th, 2015, Walmart collected $3.97 of the $142.73 & thats it. I waited & waited. Then, on May 21st, 2015, Walmart collected $88.66 & both of these amounts were for order number XXXXXXX-XXXXXX that totaled $142.73. I had not made a purchase for $88.66. After collecting both amounts, I spoke with Walmart after they collected the amounts on May 16th and May 21st, & all reps acknowledged my show of appreciation.
So after an entire month from placing order number XXXXXXX-XXXXXX on May 10th, 2015 & about 20 days after they collected the $3.97 & the $88.66, they decided to treat themselves to$131.11. If you add up $131.11 + $88.66 + $3.97, you will see that exceeds $142.73. They collected $223.74 for an order that totaled $142.73 though! Considering the matter "closed" is so arrogant! Keep in mind I also paid the $16.91 to "re-order" the baby wipes that I was told would be refunded back to me & that they would only collect the amount for which I was originally charged, or should of been charged I should say, when I placed the May 10th order of XXXXXXX-XXXXXX that totaled $142.73.
I will be going back over my balance history to be 100% sure about the $16.91 amount of babywipes + S&H to be sure that amount was refunded back to me. One thing is for certain, & my financial institution agrees 100%, I WAS charged $3.97 + $88.66 + $131.11 & none of those amounts have been refunded. The most Walmart is owed would be $142.73.
I would like to know how Walmart came up with $131.11 in the 1st place? If Walmart had not collected the $3.97 + $88.66 and only collected $131.11, then that would mean I would owe them $11.62 to total $142.73 since they decided against the "discounts." Perhaps the rep was out of line for offering?
I will reinterate, I made sure I recorded myself going through my Walmart order history with computer software & screenshot it too. I did this because they can manipulate the order history screen & to appear like something it isn't. Example: Cust-service reps "claim" they do not have the authority nor the means to "change" or "manipulate" my order history but thats not true. They did it while I was on the phone with them. In fact, it logged me out & I had to log back in. When I did, my order history was showing that I returned 3 bags of cat food & it was even dated! DATED! That's how detailed the lie was. Deception cant be sugarcoated. I have never returned anything to Walmart. It's just their "policy" & "standard practice" they claim. IT'S A LIE THOUGH! It reflected Walmart in a good light as it appears they did their part by shipping it, but creates a phony "return history" for me! Not cool. They even expect customers to partake in the lie & electronically sign paperwork agreeing to the "TOS!" Horrible. You got 7 days to sign & return TOS to them. Some cust-reps make exceptions for upset customers though. This is Walmarts policy & how they handle situations when they fail to ship you items. Orders stuck in "processing" will only be sent to the [redacted] IF they enter into that bogus agreement. Crazy! I find it crazy that when Walmart makes mistakes, be it human error, or computer error, they have a hard time admitting it & want the [redacted] to share in the blame for it. Or, take the full blame. They're major blame deflectors.
So on one end it's Walmart reps lying to me saying they limit me to one 30lb bag of cat food per order to "combat" the epidemic of people making illegal drugs out of cat food to the extreme which is now "theft" since they wont return my $.
So I say ALL OF THAT to say that right after THAT incident, it went downhill fast! If Walmart fails to ship an order, or part of that order, & its stuck in processing, they just might try to force U to sign an agreement to their TOS to "return it." How can you return something you never got? But, it's just "their policy" LOL! When they do ship out your items, but accidently ship out the wrong cat food flavor, their response just might be "What do you care? You're not eating it!" "It's the same brand, weight and cost, Ma'am!" That is what I was told! But prior to that rep telling me that nonsense about the drugs and cat food, I was a happy camper! I do find it odd that after that, it got real bad. I wish it wasn't so! Below is my order history minus when JJ (supervisor) used a giftcard to get my cat food out to me that was also stuck in "processing"
May 29th, 2015- $124.96 -Order #[redacted] ( I DO NOT DISPUTE THIS ORDER)
May 15, 2015- Order total $3.97 - Order #[redacted] (this was given a new order number for the "baby wipes" situation but it was most certainly NOT a seperate order for baby wipes for $3.97. These baby wipes ARE part of the May 10th, 2015 Order #XXXXXXX-XXXXXX! I have never placed an order with Walmart for a balance that small. My orders are 99% of the time $50 and above. I have a receipt showing that I was charged $16.91 for those wipes as well as $3.97 but as of right now, that amount ($16.91) may have been been refunded back to me. Again, I will be going over my transaction history and making sure my balance it right for that because I am NOT seeing where that amount was in fact refunded back to me)
May 10, 2015- Order total $142.73 - Order #XXXXXXX-XXXXXX
Apr 20, 2015- Order total $121.17 - Order #XXXXXXX-XXXXXX
Apr 3, 2015- Order total $137.01 - Order #XXXXXXX-XXXXXX
Mar 26, 2015- Order total $131.05 - Order #XXXXXXX-XXXXXX
Mar 26, 2015- Order total $7.99 - Order #[redacted] (I DID NOT order these silicone tongs as a "seperate order!" They're part of the March 26th for order #[redacted] (SEE ABOVE)& advertised on Walmarts site but sold by another merchant. Guess thats why)
Mar 11, 2015- Order total $155.31 - Order #XXXXXXX-XXXXXX
Feb 28, 2015- Order total $133.26 - Order #XXXXXXX-XXXXXX
Feb 3, 2015- Order total $239.32 - Order #XXXXXXX-XXXXXX
[redacted] 29, 2015- Order total $110.71 - Order #XXXXXXX-XXXXXX
[redacted] 13, 2015- Order total $60.06 - Order #XXXXXXX-XXXXXX
Additionally, I can prove OTHER odd things like sending me "shipment emails" for items that I already got a month before yet the two dates shown for "purchase" are June 11 & 12th which was AFTER I reported my card stolen. That makes THAT impossible! LOL! I can paint a pattern/history of this type of stuff.
[redacted]
Final Business Response /* (4000, 17, 2015/07/20) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We have contacted Ms. [redacted] on June 30, 2015 regarding her rebuttal for charges that were made on her card and additional concerns regarding her account. Ms. [redacted] addressed that she received a ship confirmation email on June 13, 2015 for gloves that she purchased and received back in May. We have escalated this to the appropriate team to research to see why she received the ship confirmation for that order. Additionally, I have requested a copy of Ms. [redacted]'s bank statement showing the charges that were made on her card. On July 6, 2015, Ms. [redacted] states that she was advised by her financial institution to not speak to us about those charges until they confirm it's ok. We have not heard back from Ms. [redacted] since then. In light of these events, Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/02/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that Ms. [redacted] was refunded as her order became lost in transit. On February 3, 2015, we spoke with Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and issued Ms. [redacted] a courtesy $40 egift card to help her with her next purchase and give her another chance at receiving a perfect shopping experience. During our conversation, Ms. [redacted] advised she no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a price match request. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. On November 27th, Mr. [redacted] visited our site intending to purchase a Vizio TV that was advertised on sale. Unfortunately, he experienced site issues and was unable to complete his order. As a one-time courtesy, we have honored the advertised sale price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Complaint Response Date bumped because: Holiday
Initial Consumer Rebuttal /* (2000, 7, 2015/12/24) */
EMAIL FROM CONSUMER:
Walmart promptly addressed this to my satisfaction and I thought I posted that this has been resolved. What do I need to do to close this?

Initial Business Response /* (1000, 5, 2016/02/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Due to an error, Ms. [redacted] order for a Sims 3 Starter Pack (Digital Code) could not be processed. We contacted Ms. [redacted] apologized for any inconvience that this has caused, canceled her order and issued her a full refund. The error has been addressed. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his issue with a refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] was issued a full refund for his purchase of Sterilite Quart Boxes, Set of 6. Mr. [redacted] was refunded $10.00 on August 26th and $37.80 on August 28th. We have left Mr. [redacted] a message on August 29th and sent him an email on September 2nd and have not heard back from him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I believe Walmart.com should give me the lower price the first time I ordered, by refunding me the $4.8 difference in the two prices.
Final Business Response /* (4000, 14, 2014/09/09) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have refunded Mr. [redacted] $4.80 on September 9, 2014. This refund went back to his original payment method. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2014/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com refunds the difference in prices.

Initial Business Response /* (1000, 10, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments....


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. To protect our customers, each order must go through a normal billing verification process. Our records indicate that Mr. [redacted]'s payment account did not pass [redacted] verification. However, our billing group has updated his account to help his next orders process successfully. On September 12, 2014, we contacted Mr. [redacted] and explained the above details. In addition, we advised him to use the same computer and email he used for his most recent order to process successfully. We provided our direct number so he could contact us if he still needed assistance with this matter. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They did finally contact me, it was a couple of weeks late, but better late than never.
Thank You

Initial Business Response /* (1000, 5, 2014/02/24) */
We are requesting an extension for complaint XXXXXXXX, filed by [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.

Initial Business Response /* (1000, 10, 2014/09/08) */
RE: [redacted] Brand/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her account and order history. We have confirmed that Ms. [redacted]'s marketplace order from The Poster Corp was delivered back to their shipping facility. On September 8, 2014, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and assured her concerns regarding her marketplace order was communicated with the management group for The Poster Corp. We were able to work with the support team for The Poster Corp to contact Ms. [redacted] directly and resolve her issue. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/13) */
Monday, October 13, 2014,
Filed Electronically
Revdex.com of Arkansas,[redacted]
XXXXX Kanis Road
Little Rock, AR XXXXX
RE: Revdex.com Complaint Case# 19057470 [redacted] Ticket No. XXXXXXXX
Dear...

Janna,
Thank you for notifying us of [redacted] complaint. This is to notify your agency that the above referenced complaint has been received and determined that this is an issue for Walmart Dotcom escalation team. Please be informed that this concern has been forwarded to their attention and they will respond directly to your agency with a response.
If you have any questions or need to provide further information regarding this complaint, you can either fax to my attention at (XXX)XXX-XXXX or call Walmart Dotcom at XXX-XXX-XXXX or by email them at [redacted]@walmart.com.
Thank you,
[redacted]
Resolution Specialist
Walmart Stores,[redacted]
Initial Consumer Rebuttal /* (3000, 27, 2014/11/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business known as Frontier Airlines has asked for an extension of time. I will agree to an extension of time and I will forego filing a lawsuit at this time. I will await Frontier's response and then act accordingly based on the response.
Final Consumer Response /* (2000, 29, 2014/11/14) */
MATTER WAS RESOLVED BY WALMART TO MY SATISFACTION. PLEASE CLOSE THIS FILE.

Initial Business Response /* (1000, 5, 2014/12/19) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have confirmed a communicate error with our system and the carrier caused a delay in [redacted] picking up [redacted]'s order. Our customer care department was able to communicate with [redacted] on December 16, 2014 and a refund for her order was issued back to her original method of payment. As a courtesy, we have issued [redacted] a $25 egift card under order [redacted]. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (2000, 7, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a [redacted] complaint from [redacted] regarding her late to arrive order and lack of communication. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received...

[redacted] complaint, we reviewed her Walmart.com account and order history. We have spoken with [redacted] and she advised us that she placed an order for a stroller on September 1, 2016. [redacted] called customer service on September 6, 2016 and requested to cancel the order. This order had already fulfilled and shipped directly from the manufacturer, but our system had not been updated with the correct status. [redacted] did receive the cancellation confirmation email, but the communication to cancel and stop the shipment did not make it to the manufacturer in time. The stroller was shipped and delivered on September 8, 2016. For all of the delay, inconvenience and miscommunication, we adjusted her order $50.00. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 6, 2016/03/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On February 10, 2016, Ms. [redacted] placed an order for a Gold's Gym Vinyl Weight Set. We are very sorry to hear the order was received damaged. We contacted Ms. [redacted], advised her to dispose of the damaged items and issued her a full refund for the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have issued me a refund

Initial Business Response /* (1000, 5, 2015/01/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


Please be assured that Ms. [redacted]' concerns regarding the unsatisfactory experience she received with order XXXXXXXXXXXXX were heard. We want to assure Ms. [redacted] that we are making every effort to prevent the issues she experienced from occurring in the future. We understand that frustration that Ms. [redacted] has been through and apologize for the inconvenience. As a courtesy for the inconvenience, we issued Ms. [redacted] a $20 egift card to help her with her next purchase. On January 30, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent her an email explaining these details and advised her to contact us if she still needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/26) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records. We have confirmed Ms. [redacted] filed a complaint specifically for Walmart Credit Card services. Ms. [redacted] will need to contact the Walmart Credit Card division directly at XXX-XXX-XXXX or email [redacted]@email.wal-mart.com. On November 26, 2014, we sent Ms. [redacted] a notification with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any correspondence from walmart credit card. I would like their ridiculous, random fees removed and a final bill sent. I will pay the balance of my purchases and nothing more. Again, I do not agree with them adding a late fee because they changed the minimum due without telling me.
Final Business Response /* (1000, 19, 2014/12/23) */