Walmart.com

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] preordered Fallout 4 Pip-Boy Edition on June 23, 2015, with Value Shipping. Unfortunately, once an order is placed we are unable to make changes to the shipping method. Due to an error, his order was canceled. We contacted Mr. [redacted] to discuss this further. He stated that he had received the game and his issue was resolved. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] purchased a marketplace item and was unable to return her Washing Machine since it was past the marketplace retailer's return window. In addition, Ms. [redacted] states that there was no information indicating she was purchasing an item through a marketplace retailer. Please understand that the marketplace retailer information is listed on the marketplace's item page beside the item image. However, we understand the frustration Ms. [redacted] has been through. That is why we have issued her a one-time courtesy refund for her order on July 30, 2015. On this day, we emailed these details to Ms. [redacted] and advised her to contact us if she has any follow up questions or concerns. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 10, 2015, Ms. [redacted] placed an order for an Igloo Refrigerator and Freezer. Our tracking information indicates that the package was delivered on December 15, 2015. However Ms. [redacted] advised us she had not received it. We apologize for any inconvenience that this has caused
Ms. [redacted] and have fully refunded the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent in-store pickup order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On September 25, 2015, Ms. [redacted] placed an order for an Intex Airbed Mattress for same day pickup at her local Walmart store. The store she selected did not have the mattress in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If the item is sent from a distribution center, a new order is created. In this case, the original order was canceled and a new order was created. Ms. [redacted] called in to cancel the replacement order, but it was too far along in processing and could not be cancelled. We have spoken with Ms. [redacted] and processed a full refund for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/03/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s order#XXXXXXXXXXXXX was not able to be fulfilled by his selected store. We emailed Mr. [redacted] to advise him of the fulfillment issue at the store and requested he respond back to let us know if we could fulfill the order from our warehouse in order to have the order shipped to the store for pick up. We processed order#XXXXXXXXXXXXX, this order was cancelled. Mr. [redacted] was refunded $219.49 on March 5, 2015. For the inconvenience and for [redacted] satisfaction we have also issued Mr. [redacted] a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order.  We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to...

provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed his account and order history. On September 26, 2016, [redacted] placed an order for a Razor Electric Dirt Quad. [redacted] received his package and advised the battery was leaking through the box. We contacted the carrier, FedEx to investigate this claim. Fedex stated that there was no visible leakage from the package at the time of delivery and if any leaks were noticed, they wouldn’t have delivered the package. We contacted [redacted] and offered to replace the battery, but [redacted] insisted it could not be replaced. We have confirmed with the manufacturer that all Razor Dirt Quads batteries are replaceable and removable. In order to replace the battery for [redacted], we advised him to send us pictures of the damages and the battery, but [redacted] has not provided those to us. As such, Walmart.com considers this matter closed, but [redacted] can contact us directly if he wishes to move forward with the replacement. Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Complaint: [redacted]I am rejecting this response because:
It is not acceptable that this mistake happened on Black Friday! REALLY? I lost the opportunity to putchased the upright freezer from another store for a good price. Also, walmart.com wants to sell the same upright freezer fir the regular orice. This was a marketing wrongdoing strategy that walmart.com wants to use to make more money. During Black Friday, MANY stores are competitive with walmart.com prices, like [redacted], [redacted], [redacted], etc, but they by they these type of store cannot compete with walmart.com, which now is pressuring me to by from them because of a lower price.
Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2014/12/04) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for a TV. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]' complaint, we reviewed her [redacted] account and order history. Our records indicate [redacted]' order was delivered on November 28th 2014, and was given a $94.41 refund. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 14, 2014/08/26) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an issue she was having with a refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]' was issued a refund in full for $369.94 on August 25th. This went back onto her shopping card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart[redacted] received a Revdex.com complaint from Mr[redacted] the listed price for the Dell Black 15.6" Inspiron 15 sold by Walmart[redacted]'s Marketplace retailer, pcRUSH. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback...

and comments.After we received [redacted] complaint, we reviewed his Walmart[redacted] account and order history. Due to a technical error, the price for the laptop was listed incorrectly. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). However, as a one-time courtesy, we offered to honor 1 laptop at the incorrect low price. As such, Walmart[redacted] considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted]Walmart[redacted]

Initial Business Response /* (1000, 5, 2015/07/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed Site to Store order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time her has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and advised her that her shipment was delayed because it was shipped to an incorrect facility. This issue has been corrected and Ms. [redacted]'s order is currently in transit. This order is scheduled to arrive on July 25, 2015. We have partnered with the store's management team to contact her as soon as it delivers. For the inconvenience and delays Ms. [redacted] has been refunded $86.38 back to her original method of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. In the order, it shows a site to store order was placed and not a pick up today. This information is in the email confirmation that is sent once the order is placed. We have contacted the store and cancelled the order. The refund has been processed back to the original form of payment. Additionally, we have reviewed the correspondences Ms. [redacted] had with our [redacted] service team and have escalated all coaching opportunities to the appropriate team. For the inconvenience, we issued a $10 Egift Card to Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In their response they claim I placed a Site to store order which is untrue. I placed a Pick-Up order only because their advertising purported that I would be able to pick it up that day. Even their associates is spoke to on the phone acknowledged that and said the reason it was changed is because the stores inventory changed. The email I received was already reflecting the change. I would have never ordered it for ship to store because in all honesty Amazon would have delivered it in 2 days if I could have waited that long. so yet again I feel like that response is not an acceptance of the wrongdoing/misleading information.
Final Business Response /* (4000, 9, 2015/03/18) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Our records show that a site to order was placed. Walmart.com shows items are available for Pick up today and gives a list of stores that have the item in stock prior to the order being placed. If Ms. [redacted] chooses a store rather than looking at the list of stores that have Pick up Today available, it will automatically become a Site to Store order if the selected store doesn't have the item. This would have been indicated by the arrival date prior to purchasing the item. It would also have said the order was only available Site to Store before the order was finalized. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted]' regarding her order for HP Laptop. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]' complaint, we reviewed her [redacted] account and order history. [redacted]' original order was canceled due to item being out of stock. A new order has been placed and we have confirmed with our fulfillment team her item will be delivered by Christmas. We apologize for the inconvenience this has caused her and have issued her a $10.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 17, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a shipment notification today. As long as I get it for Chistmas all is good

Initial Business Response /* (1000, 6, 2014/09/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his orders that were cancelling. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted] complaint, we reviewed his Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Unfortunately, unauthorized or fraudulent charges occur. We have reviewed [redacted] account and order history. Our records indicate that the orders did not pass our finance screenings and caused his orders to cancel. We have escalated this to our billing team and they have put his account in a positive state, so he is able to process orders. We apologized to [redacted] for the inconvenience. As such, Walmart considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/19) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have confirmed a communicate error with our system and the carrier caused a delay in [redacted] picking up [redacted]'s order. Our customer care department was able to communicate with [redacted] on December 16, 2014 and a refund for her order was issued back to her original method of payment. As a courtesy, we have issued [redacted] a $25 egift card under order [redacted]. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (2000, 7, 2014/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding unwanted emails. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] reached out to us regarding unwanted emails he was receiving from us. We escalated this to the appropriate team who had Mr. [redacted]'s email address removed from any of our distribution lists. We also sent Mr. [redacted] a $25 eGift card for the inconvenience this issue caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All the personel from Walmart were friendly, polite and they all tried to be helpful, but it took going to management to get the problem resolved. At this time all seems to be corrected and I would consider this case closed.
Thank you for your forum

I have recently placed 4 seperate orders for 3 different items, each time the wrong order was sent.

Initial Business Response /* (1000, 10, 2014/10/29) */
Walmart.com received [redacted]'s Revdex.com complaint regarding a problem we recently experienced on our website which due to a technical error, resulted in an item showing incorrect pricing. Once we became aware of this issue, we immediately...

took corrective action to investigate and rectify the error. Unfortunately, due to the discrepancy in pricing, we have canceled Mr. [redacted]'s order. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience this caused you. Again, we sincerely apologize for this and hope that Mr. [redacted] will give us the opportunity to serve him again. We have issued Mr. [redacted] a $10.00 eGift Card for his troubles. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/06/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

reviewing her complaint, we reviewed her account records and confirmed our customer care department assisted her with a replacement TV and a courtesy $50 egift card to compensate her for the inconvenience. On June 27, 2014, we spoke with Ms. [redacted] directly and confirmed she no longer needed assistance. We advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s complaint regarding her order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order was delayed since the carrier picked up the package at our distribution center late. On September 2, 2015 and September 3, 2015, we attempted to reach Ms. [redacted] and left her a message with these details. In addition, we apologized for the inconvenience and issued Ms. [redacted] a courtesy $50 egift card to help her with her next online or in-store order. We provided our direct number so Ms. [redacted] could contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive an email contact from Wal-Mart. Although that I have indicated that I accept the response, that is not 100 percent true. I appreciate the gift card, but I am still bothered by the steps I had to take to have the matter resolved. All of this could have been avoided if the local stores kept an updated inventory list online. I would have never ordered the item from the store if I could not receive it that day. It took two more calls to the [redacted] service number, calls to PayPal, and this complaint to get a refund. It shouldn't be that difficult.