Walmart.com

Initial Business Response /* (1000, 6, 2014/09/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his orders that were cancelling. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted] complaint, we reviewed his Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Unfortunately, unauthorized or fraudulent charges occur. We have reviewed [redacted] account and order history. Our records indicate that the orders did not pass our finance screenings and caused his orders to cancel. We have escalated this to our billing team and they have put his account in a positive state, so he is able to process orders. We apologized to [redacted] for the inconvenience. As such, Walmart considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding our return policy. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate he purchased the two TV Wall Mount online on January 24, 2014. The return timeframe for this item is 90 days. We have tried to reach Mr. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessful. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request to be refunded for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 29, 2014, as a one-time courtesy we refunded Mr. [redacted] $37.49. We have attempted to reach Mr. [redacted] via email ([redacted]@yahoo.com)but we have not heard back. Going forward if Mr. [redacted] enters the store's address he will have to dispute the charges with his financial provider. He will need to select his local store in order to place successful Site to Store orders. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bottom line- when I attempted to locate and locate my package with help from this corp. I was not and the fact that I placed the order 3-4 weeks prior to my refund was standard protocol, trust me I have not been back in any of there stores and never will Target and Amazon is the way to go.
Final Business Response /* (4000, 14, 2015/01/23) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have researched Mr. [redacted]'s account and we have added Walmart Supercenter of Sacramento, CA to his preferred pick up location. Mr. [redacted] should not have any issues with selecting his store when he places an order. Understand that not all Walmart.com items are available for Site to Store or Pick Up Today service. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/13) */
[redacted] received a Revdex.com complaint from [redacted]' regarding her order for HP Laptop. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]' complaint, we reviewed her [redacted] account and order history. [redacted]' original order was canceled due to item being out of stock. A new order has been placed and we have confirmed with our fulfillment team her item will be delivered by Christmas. We apologize for the inconvenience this has caused her and have issued her a $10.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 17, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a shipment notification today. As long as I get it for Chistmas all is good

Initial Business Response /* (1000, 5, 2014/11/24) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received [redacted]'s complaint, we reviewed her account records. We have confirmed the listing for the Turkey Roaster she ordered was incorrect. We have updated the listing with the correct information. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand that [redacted] was inconvenienced after she received an incorrect item. That is why we have arranged to issue her a $25 egift card to help her with her next purchase. On November 24, 2014, we attempted to reach [redacted] under incident [redacted]. We sent [redacted] an email explaining these details and advised her to contact us so we could assist her. Unfortunately, we have not heard back from her. As such, [redacted] considers this matter closed. However, we will continue to assist [redacted] should she contact us back.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/06/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

reviewing her complaint, we reviewed her account records and confirmed our customer care department assisted her with a replacement TV and a courtesy $50 egift card to compensate her for the inconvenience. On June 27, 2014, we spoke with Ms. [redacted] directly and confirmed she no longer needed assistance. We advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/07/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/03/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the defective Haier 1.46-cu. ft. Capacity Portable Top-Load Clothes Washer he wanted to return. We thank you for the opportunity to address Mr. [redacted] concerns and...

appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased the defective Haier 1.46-cu. ft. Capacity Portable Top-Load Clothes Washer and suddenly stopped working. We contacted Mr. [redacted] and advised that we can issue a replacement to him. We issued a SEKO call tag to have his defective Haier 1.46-cu. ft. Capacity Portable Top-Load Clothes Washer picked up from his home. SEKO should be in contact with him to arrange the pick-up. As such, Walmart.com considers this matter closed.
Again, we thank Mr. ** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it took a long time for walmart to replace a new one for me. The whole process is painful. They promised they can replace it. After waiting for a long time, they said they cannot, ask me to call another walmart branch which has nothing to do with my washer. After a several conversation, finally they replace the washer for me.
I GOT THE NEW LAST FRIDAY. IT RANS WELL WHEN I SET UP IT AND IT DID RUN FOR THE FIRST TIME. WHEN I USE IT FOR THE SECOND TIME, IT DID NOT RUN. I CHECKED THE POWER AND PUSHED EVERY BUTTON, THE WASHER JUST GIVE ME NO ACTION.
I WANT TO KNOW IF WALMART SEND ME A REFURBISHED/BAD ONE TO ME. THE EXPERIENCE MAKE ME FEEL REALLY SAD.
Final Business Response /* (4000, 14, 2014/04/11) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. We do apologize that Mr. ** received another defective washer. We have escalated this over to the appropriate team to research. We have issued a refund to Mr. ** for the washer and issued a call tag to have UPS pick up his defective washer. For the inconvenience, we have issued a $120 Egift Card. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 14, 2014/08/26) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding an issue she was having with a refund. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]' was issued a refund in full for $369.94 on August 25th. This went back onto her shopping card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] purchased a marketplace item and was unable to return her Washing Machine since it was past the marketplace retailer's return window. In addition, Ms. [redacted] states that there was no information indicating she was purchasing an item through a marketplace retailer. Please understand that the marketplace retailer information is listed on the marketplace's item page beside the item image. However, we understand the frustration Ms. [redacted] has been through. That is why we have issued her a one-time courtesy refund for her order on July 30, 2015. On this day, we emailed these details to Ms. [redacted] and advised her to contact us if she has any follow up questions or concerns. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/03/26) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s order#XXXXXXXXXXXXX was not able to be fulfilled by his selected store. We emailed Mr. [redacted] to advise him of the fulfillment issue at the store and requested he respond back to let us know if we could fulfill the order from our warehouse in order to have the order shipped to the store for pick up. We processed order#XXXXXXXXXXXXX, this order was cancelled. Mr. [redacted] was refunded $219.49 on March 5, 2015. For the inconvenience and for [redacted] satisfaction we have also issued Mr. [redacted] a $25.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/04) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. In the order, it shows a site to store order was placed and not a pick up today. This information is in the email confirmation that is sent once the order is placed. We have contacted the store and cancelled the order. The refund has been processed back to the original form of payment. Additionally, we have reviewed the correspondences Ms. [redacted] had with our [redacted] service team and have escalated all coaching opportunities to the appropriate team. For the inconvenience, we issued a $10 Egift Card to Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In their response they claim I placed a Site to store order which is untrue. I placed a Pick-Up order only because their advertising purported that I would be able to pick it up that day. Even their associates is spoke to on the phone acknowledged that and said the reason it was changed is because the stores inventory changed. The email I received was already reflecting the change. I would have never ordered it for ship to store because in all honesty Amazon would have delivered it in 2 days if I could have waited that long. so yet again I feel like that response is not an acceptance of the wrongdoing/misleading information.
Final Business Response /* (4000, 9, 2015/03/18) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Our records show that a site to order was placed. Walmart.com shows items are available for Pick up today and gives a list of stores that have the item in stock prior to the order being placed. If Ms. [redacted] chooses a store rather than looking at the list of stores that have Pick up Today available, it will automatically become a Site to Store order if the selected store doesn't have the item. This would have been indicated by the arrival date prior to purchasing the item. It would also have said the order was only available Site to Store before the order was finalized. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the cancellation of the Sterilite File Crate, New Leaf, 12-Pack . We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased a 12-pack file crate. This was a price error on our site for this item. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). Ms. [redacted]'s order was cancelled and refunded due to this error. For the inconvenience, we have issued a $10 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from [redacted] St. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. St. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. St. [redacted]' complaint, we reviewed his Walmart.com account and order history. On October 16, 2015, Mr. St. [redacted] placed an order for a workout bench and rack. This same day, he called to cancel the order. However, it was too far along in processing and could not be cancelled. Both items were returned and a full refund for the order was posted on 11/5/2015. I am sorry for any frustration or inconvenience he may have experienced. We have also sent an eGift Card in the amount of $25.00 as a courtesy. As such, Walmart.com considers this matter closed.
Again, we thank Mr. St. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Final Consumer Response /* (2000, 16, 2015/03/12) */
Dear Revdex.com:
Walmart has settled complaint by sending me a new Chair.
Thank you for your help in this matter.
[redacted]. [redacted]
#XXXXXXXX

Initial Business Response /* (1000, 5, 2015/02/20) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that Ms. [redacted] Patriotic physical gift card was used to make in-store purchases on January 14, 2015, January 18, 2015, and January 19, 2015. We sincerely apologize that Ms. [redacted] shopping card was used fraudulently. Please understand that per our gift card terms, neither Wal-Mart.com USA, LLC nor Wal-Mart Stores [redacted], LLC shall have liability to a [redacted] for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through a [redacted]'s Walmart.com account. On February 20, 2015, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and explained the details above. Ms. [redacted] understood that we were unable to issue a refund for her gift card that was used fraudulently. Lastly, we provided Ms. [redacted] details to protect her from being a victim of fraud activity. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. October 29, 2015 Mr. [redacted] placed order XXXXXXX-XXXXXX for an Evenflo Advanced Harnessed Booster Car Seat to be shipped to his local Walmart store. Typically, when an item is shipped to the store, the [redacted] has 7 days to pick up their order. If the order is not picked up, it is cancelled and a refund is issued. Due to a system issue, When Mr. [redacted]'s order was cancelled, the refund was not automatically processed. Once we were made aware of this issue, we immediately processed the refund. Mr. [redacted] has been fully refunded for the items and was issued a $20.00 eGift card for his inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/07/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for a GE LED 4.5 watt A15-3-pack, Site to Store. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When Mr. [redacted] picked up his order he received a single light bulb. Mr. [redacted] spoke with the store manager and they were not able to help him. We escalated Mr. [redacted]'s concerns to the proper department for review. We apologize to Mr. [redacted], and have issued him a $40.00 eGift Card for his troubles. We tried reaching out to Mr. [redacted] and were not able to speak with him directly. We left a message with the details. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart[redacted] received a Revdex.com complaint from Mr[redacted] the listed price for the Dell Black 15.6" Inspiron 15 sold by Walmart[redacted]'s Marketplace retailer, pcRUSH. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback...

and comments.After we received [redacted] complaint, we reviewed his Walmart[redacted] account and order history. Due to a technical error, the price for the laptop was listed incorrectly. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). However, as a one-time courtesy, we offered to honor 1 laptop at the incorrect low price. As such, Walmart[redacted] considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted]Walmart[redacted]

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 10, 2015, Ms. [redacted] placed an order for an Igloo Refrigerator and Freezer. Our tracking information indicates that the package was delivered on December 15, 2015. However Ms. [redacted] advised us she had not received it. We apologize for any inconvenience that this has caused
Ms. [redacted] and have fully refunded the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

I have recently placed 4 seperate orders for 3 different items, each time the wrong order was sent.