Walmart.com

Initial Business Response /* (1000, 5, 2014/10/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
On September 29, 2014, September 30, 2014, and October 2, 2014, we attempted to contact Mr. [redacted] at (XXX) XXX-XXXX and (XXX) XXX-XXXX, but he was not available. Unfortunately, Mr. [redacted]'s messaging system was full and could not accept messages. Therefore, we sent him an email and requested more information since we could not locate a Walmart.com order associated with the product he mentioned. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding unwanted emails. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] reached out to us regarding unwanted emails he was receiving from us. We escalated this to the appropriate team who had Mr. [redacted]'s email address removed from any of our distribution lists. We also sent Mr. [redacted] a $25 eGift card for the inconvenience this issue caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/31) */
(The consumer indicated he/she ACCEPTED the response from the business.)
All the personel from Walmart were friendly, polite and they all tried to be helpful, but it took going to management to get the problem resolved. At this time all seems to be corrected and I would consider this case closed.
Thank you for your forum

Initial Business Response /* (1000, 10, 2014/12/04) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for a TV. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]' complaint, we reviewed her [redacted] account and order history. Our records indicate [redacted]' order was delivered on November 28th 2014, and was given a $94.41 refund. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2014/08/22) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that she received her camera on July 16, 2014 and contacted our Customer Care department on August 8, 2014 to process a return. Unfortunately, Ms. [redacted]'s camera was over the15 day return window when she called our Customer Care department. However, as a one-time courtesy, we have issued her a refund for her camera. On August XX XXXX, we attempted to reach Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. In regards to the issue she experienced with the online survey, we may have been experiencing server issues or running maintenance during that time. We can assure Ms. [redacted] that the online survey feature is working correctly. We left her a message with these details and provided our direct number so she could contact us if she has any follow up questions or concerns. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Complaint: [redacted]I am rejecting this response because:
It is not acceptable that this mistake happened on Black Friday! REALLY? I lost the opportunity to putchased the upright freezer from another store for a good price. Also, walmart.com wants to sell the same upright freezer fir the regular orice. This was a marketing wrongdoing strategy that walmart.com wants to use to make more money. During Black Friday, MANY stores are competitive with walmart.com prices, like [redacted], [redacted], [redacted], etc, but they by they these type of store cannot compete with walmart.com, which now is pressuring me to by from them because of a lower price.
Sincerely,[redacted]

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order.  We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to...

provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we reviewed his account and order history. On September 26, 2016, [redacted] placed an order for a Razor Electric Dirt Quad. [redacted] received his package and advised the battery was leaking through the box. We contacted the carrier, FedEx to investigate this claim. Fedex stated that there was no visible leakage from the package at the time of delivery and if any leaks were noticed, they wouldn’t have delivered the package. We contacted [redacted] and offered to replace the battery, but [redacted] insisted it could not be replaced. We have confirmed with the manufacturer that all Razor Dirt Quads batteries are replaceable and removable. In order to replace the battery for [redacted], we advised him to send us pictures of the damages and the battery, but [redacted] has not provided those to us. As such, Walmart.com considers this matter closed, but [redacted] can contact us directly if he wishes to move forward with the replacement. Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Complaint: [redacted]I am rejecting this response because: A system issue? Really? If I had a nickel for every time I heard that! I'm sorry but this was a totally disgusting and unnecessary drama trying to get my refund. Worse of all was having to speak to "customer service" people that I could barely understand! What ever happened to real customer service given by English speaking Americans? Then to be lied to again and again. Wait 5-7 days, then wait for 5-7 days. Had I not escalated this I would probably have waited for months! No, I am a VERY unhappy consumer. Funny how payment is due when I buy something but when I return it ..... system issues. I wonder if I could walk out of Walmart with a TV and tell them I can't pay for 5-7 days because I have system issues. heh[redacted]

I already filed a complaint case number [redacted]. It has to due with Wal-Mart ripping me off 134 dollars. I received a letter from the Revdex.com stating that they where reaching out to the company for a response but I have not heard anything except Wal-Mart corporate...

escalations team calling me and leaving me a very rude voicemail and telling me they don't Care [redacted]
[redacted]
[redacted]   Hello, it is 8:25pm and I have received a voicemail by someone from Wal-Mart that was not very friendly and they do not want to help me receive the refund that I should have and I was told this would be handled and I was told the refund would be processed and sent to me but I am having issues with them harassing me and I do NOT have the gift cards any longer. I just want to move on from this experience

Initial Business Response /* (1000, 6, 2015/05/26) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
On May 14,...

2015, we communicated with Mr. [redacted] via email. We offered to price match the price Mr. [redacted] originally paid for the same model of the iPad Air. Mr. [redacted] accepted our offer and we will issue a price adjustment after he places a new order. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his lost after delivery orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Due to his return history, we will not be able to replace or refund his orders. In light of these events, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 07/30/2014 I recieved a email from [redacted] with Walamrt Exectuive Office asking that I give her a call as she hasn't been able to reach me by telephone. On 07/31/2014 I contact the exectiuve number listed in the email and provided the reference number. I had spoken to [redacted] at first who advised me that [redacted] was handling my account and transferred the call to her. Immediately after [redacted] taking the call she stated that there was some notes on the account and stated she would need to contact her billing department for refund. She asked for a telephone number where I may be reached at. I informed her that I didn't have one at this time considering I had to go out and pay for the same purchase twice. She then informed me that she would be in contact with me via email. As of this writing I haven't gotten a single email from her.
This is the very first order I have placed with Walmart.com not to mention I rarely frequent the store. I would like to see a copy of this manufactured order history and return history.
Final Business Response /* (4000, 14, 2014/08/14) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. After further review from our Billing team, we have refunded Mr. [redacted] $380.12. This refund will post within 5-7 business days to his original payment method. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was honestly hoping to see a copy of the so- called manufactured account and return history she claimed to have..

Initial Business Response /* (1000, 10, 2014/07/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue with an order she placed for software. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased software that she was then to download from an email. Ms. [redacted]' had trouble with the download. She contacted [redacted] service, and was referred to another number for technical support. We apologized to Ms. [redacted]' and have escalated her concerns to the proper department. Per our Billing department, Ms. [redacted]' has filed a chargeback with PayPal, and the refund should be refunded this week. We also issued a $25.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]' for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the $25 gift card, but I have not received a refund for my purchase yet. Paypal denied my stop payment, as it was a downloadable item. I called the number for the Walmart.com customer service on July 21, 2014 and left a message, explaining the issue, and referencing the Revdex.com Case number. I have not received a returned phone call, nor have I received a refund.
Final Business Response /* (4000, 14, 2014/07/29) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Our Billing Department advised us that Ms. [redacted]'s PayPal dispute was closed in her favor. If she does not see it, she will need to contact PayPal for further assistance. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s complaint regarding her order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s order was delayed since the carrier picked up the package at our distribution center late. On September 2, 2015 and September 3, 2015, we attempted to reach Ms. [redacted] and left her a message with these details. In addition, we apologized for the inconvenience and issued Ms. [redacted] a courtesy $50 egift card to help her with her next online or in-store order. We provided our direct number so Ms. [redacted] could contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive an email contact from Wal-Mart. Although that I have indicated that I accept the response, that is not 100 percent true. I appreciate the gift card, but I am still bothered by the steps I had to take to have the matter resolved. All of this could have been avoided if the local stores kept an updated inventory list online. I would have never ordered the item from the store if I could not receive it that day. It took two more calls to the [redacted] service number, calls to PayPal, and this complaint to get a refund. It shouldn't be that difficult.

Initial Business Response /* (1000, 10, 2016/01/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] preordered Fallout 4 Pip-Boy Edition on June 23, 2015, with Value Shipping. Unfortunately, once an order is placed we are unable to make changes to the shipping method. Due to an error, his order was canceled. We contacted Mr. [redacted] to discuss this further. He stated that he had received the game and his issue was resolved. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/23) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed Site to Store order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time her has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and advised her that her shipment was delayed because it was shipped to an incorrect facility. This issue has been corrected and Ms. [redacted]'s order is currently in transit. This order is scheduled to arrive on July 25, 2015. We have partnered with the store's management team to contact her as soon as it delivers. For the inconvenience and delays Ms. [redacted] has been refunded $86.38 back to her original method of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We sincerely apologize for the inconvenience Mr. [redacted] experienced with his order. Because this item was signed and delivered, Mr. [redacted] was asked to file a dispute with his financial provider. We have issued Mr. [redacted] a $25.00 eGift Card for his troubles. We have reached out to him and have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/04) */
RESPONSE:
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On November 10, 2015, Ms. [redacted] placed an order for two Apple iPad Air 2 for her twins for Christmas. Due to an error at our fulfillment center, instead of receiving the two iPads she ordered she only received one. Because the item was no longer in stock, the order was refunded. We apologize for any inconvenience that this has caused. Ms. [redacted] was sent a $25.00 eGift card for each of her sons. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Walmart representative, [redacted] B., handled the issue right on the spot. Even going as far as sending gift cards for each of my twin sons, which was completely unexpected but greatly appreciated. When I received my refund, there was an error in my favor, and I promptly notified the representative. With her help the matter was resolved. Thank you, Ms. [redacted] B. for saving my sons' Christmas.
Blessings,
[redacted]

Initial Business Response /* (1000, 10, 2014/12/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We have confirmed that Mr. [redacted] was not able to pick up his original order within the pick up expiration date, which caused his order to cancel. Unfortunately, the price of the item he ordered was changed back to a higher price. As a courtesy, we have arranged to issue Mr. [redacted] a refund adjustment on a new order to match the price he originally paid. We have located the item at two local stores in his area for Pick Up Today. On December 21, 2014 we sent Mr. [redacted] an email explaining these details and advised him to contact us so we can move forward with this arrangement. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he decides to move forward with this arrangement or has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received this email: On December 21, 2014 we sent Mr. [redacted] an email explaining these details and advised him to contact us so we can move forward with this arrangement.
I called the number XXX-XXX-XXXX and all it does is play music.
Final Business Response /* (4000, 14, 2015/01/05) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We confirmed our email was successfully sent to Mr. [redacted]'s email address at [redacted]@yahoo.com on December 21, 2014 under our incident number XXXXXX-XXXXXX. On January 5, 2015, we sent Mr. [redacted] another email explaining our arrangement to issue him a refund adjustment for a new order of the Mario Kart 8 (Wii U) game to price the price he originally paid. We will move forward with this arrangement upon receiving a reply from Mr. [redacted] and confirming his new order. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/10/29) */
Walmart.com received [redacted]'s Revdex.com complaint regarding a problem we recently experienced on our website which due to a technical error, resulted in an item showing incorrect pricing. Once we became aware of this issue, we immediately...

took corrective action to investigate and rectify the error. Unfortunately, due to the discrepancy in pricing, we have canceled Mr. [redacted]'s order. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We apologize for the inconvenience this caused you. Again, we sincerely apologize for this and hope that Mr. [redacted] will give us the opportunity to serve him again. We have issued Mr. [redacted] a $10.00 eGift Card for his troubles. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed for a Whalen Expresso TV Mount. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke with Mr. [redacted] he informed us customer service was not able to help him with his order. Also, he was told that a supervisor would call him back, and that did not happen. We advised Mr. [redacted] his issues have been escalated to the proper department. We truly do apologize for his experience. We issued Mr. [redacted] a $50.00 eGift Card for his troubles. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent in-store pickup order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On September 25, 2015, Ms. [redacted] placed an order for an Intex Airbed Mattress for same day pickup at her local Walmart store. The store she selected did not have the mattress in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If the item is sent from a distribution center, a new order is created. In this case, the original order was canceled and a new order was created. Ms. [redacted] called in to cancel the replacement order, but it was too far along in processing and could not be cancelled. We have spoken with Ms. [redacted] and processed a full refund for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com