Walmart.com

Initial Business Response /* (1000, 10, 2014/07/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her issue with an order she placed for software. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased software that she was then to download from an email. Ms. [redacted]' had trouble with the download. She contacted [redacted] service, and was referred to another number for technical support. We apologized to Ms. [redacted]' and have escalated her concerns to the proper department. Per our Billing department, Ms. [redacted]' has filed a chargeback with PayPal, and the refund should be refunded this week. We also issued a $25.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]' for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/07/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the $25 gift card, but I have not received a refund for my purchase yet. Paypal denied my stop payment, as it was a downloadable item. I called the number for the Walmart.com customer service on July 21, 2014 and left a message, explaining the issue, and referencing the Revdex.com Case number. I have not received a returned phone call, nor have I received a refund.
Final Business Response /* (4000, 14, 2014/07/29) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Our Billing Department advised us that Ms. [redacted]'s PayPal dispute was closed in her favor. If she does not see it, she will need to contact PayPal for further assistance. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/02/24) */
We are requesting an extension for complaint XXXXXXXX, filed by [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.

Initial Business Response /* (1000, 5, 2016/02/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding our return policy. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate he purchased the two TV Wall Mount online on January 24, 2014. The return timeframe for this item is 90 days. We have tried to reach Mr. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessful. Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/24) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received [redacted]'s complaint, we reviewed her account records. We have confirmed the listing for the Turkey Roaster she ordered was incorrect. We have updated the listing with the correct information. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand that [redacted] was inconvenienced after she received an incorrect item. That is why we have arranged to issue her a $25 egift card to help her with her next purchase. On November 24, 2014, we attempted to reach [redacted] under incident [redacted]. We sent [redacted] an email explaining these details and advised her to contact us so we could assist her. Unfortunately, we have not heard back from her. As such, [redacted] considers this matter closed. However, we will continue to assist [redacted] should she contact us back.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2014/07/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for a GE LED 4.5 watt A15-3-pack, Site to Store. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When Mr. [redacted] picked up his order he received a single light bulb. Mr. [redacted] spoke with the store manager and they were not able to help him. We escalated Mr. [redacted]'s concerns to the proper department for review. We apologize to Mr. [redacted], and have issued him a $40.00 eGift Card for his troubles. We tried reaching out to Mr. [redacted] and were not able to speak with him directly. We left a message with the details. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the cancellation of the Sterilite File Crate, New Leaf, 12-Pack . We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased a 12-pack file crate. This was a price error on our site for this item. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). Ms. [redacted]'s order was cancelled and refunded due to this error. For the inconvenience, we have issued a $10 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/07/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/21) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We have confirmed that Mr. [redacted] was not able to pick up his original order within the pick up expiration date, which caused his order to cancel. Unfortunately, the price of the item he ordered was changed back to a higher price. As a courtesy, we have arranged to issue Mr. [redacted] a refund adjustment on a new order to match the price he originally paid. We have located the item at two local stores in his area for Pick Up Today. On December 21, 2014 we sent Mr. [redacted] an email explaining these details and advised him to contact us so we can move forward with this arrangement. Unfortunately, we have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he decides to move forward with this arrangement or has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received this email: On December 21, 2014 we sent Mr. [redacted] an email explaining these details and advised him to contact us so we can move forward with this arrangement.
I called the number XXX-XXX-XXXX and all it does is play music.
Final Business Response /* (4000, 14, 2015/01/05) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We confirmed our email was successfully sent to Mr. [redacted]'s email address at [redacted]@yahoo.com on December 21, 2014 under our incident number XXXXXX-XXXXXX. On January 5, 2015, we sent Mr. [redacted] another email explaining our arrangement to issue him a refund adjustment for a new order of the Mario Kart 8 (Wii U) game to price the price he originally paid. We will move forward with this arrangement upon receiving a reply from Mr. [redacted] and confirming his new order. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/04) */
RESPONSE:
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On November 10, 2015, Ms. [redacted] placed an order for two Apple iPad Air 2 for her twins for Christmas. Due to an error at our fulfillment center, instead of receiving the two iPads she ordered she only received one. Because the item was no longer in stock, the order was refunded. We apologize for any inconvenience that this has caused. Ms. [redacted] was sent a $25.00 eGift card for each of her sons. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The Walmart representative, [redacted] B., handled the issue right on the spot. Even going as far as sending gift cards for each of my twin sons, which was completely unexpected but greatly appreciated. When I received my refund, there was an error in my favor, and I promptly notified the representative. With her help the matter was resolved. Thank you, Ms. [redacted] B. for saving my sons' Christmas.
Blessings,
[redacted]

Final Consumer Response /* (2000, 16, 2015/03/12) */
Dear Revdex.com:
Walmart has settled complaint by sending me a new Chair.
Thank you for your help in this matter.
[redacted]. [redacted]
#XXXXXXXX

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from [redacted] St. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. St. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. St. [redacted]' complaint, we reviewed his Walmart.com account and order history. On October 16, 2015, Mr. St. [redacted] placed an order for a workout bench and rack. This same day, he called to cancel the order. However, it was too far along in processing and could not be cancelled. Both items were returned and a full refund for the order was posted on 11/5/2015. I am sorry for any frustration or inconvenience he may have experienced. We have also sent an eGift Card in the amount of $25.00 as a courtesy. As such, Walmart.com considers this matter closed.
Again, we thank Mr. St. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed for a Whalen Expresso TV Mount. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. When we spoke with Mr. [redacted] he informed us customer service was not able to help him with his order. Also, he was told that a supervisor would call him back, and that did not happen. We advised Mr. [redacted] his issues have been escalated to the proper department. We truly do apologize for his experience. We issued Mr. [redacted] a $50.00 eGift Card for his troubles. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2016/03/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On February 10, 2016, Ms. [redacted] placed an order for a Gold's Gym Vinyl Weight Set. We are very sorry to hear the order was received damaged. We contacted Ms. [redacted], advised her to dispose of the damaged items and issued her a full refund for the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have issued me a refund

Initial Business Response /* (1000, 5, 2015/02/20) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that Ms. [redacted] Patriotic physical gift card was used to make in-store purchases on January 14, 2015, January 18, 2015, and January 19, 2015. We sincerely apologize that Ms. [redacted] shopping card was used fraudulently. Please understand that per our gift card terms, neither Wal-Mart.com USA, LLC nor Wal-Mart Stores [redacted], LLC shall have liability to a [redacted] for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through a [redacted]'s Walmart.com account. On February 20, 2015, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and explained the details above. Ms. [redacted] understood that we were unable to issue a refund for her gift card that was used fraudulently. Lastly, we provided Ms. [redacted] details to protect her from being a victim of fraud activity. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/07/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his lost after delivery orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Due to his return history, we will not be able to replace or refund his orders. In light of these events, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
On 07/30/2014 I recieved a email from [redacted] with Walamrt Exectuive Office asking that I give her a call as she hasn't been able to reach me by telephone. On 07/31/2014 I contact the exectiuve number listed in the email and provided the reference number. I had spoken to [redacted] at first who advised me that [redacted] was handling my account and transferred the call to her. Immediately after [redacted] taking the call she stated that there was some notes on the account and stated she would need to contact her billing department for refund. She asked for a telephone number where I may be reached at. I informed her that I didn't have one at this time considering I had to go out and pay for the same purchase twice. She then informed me that she would be in contact with me via email. As of this writing I haven't gotten a single email from her.
This is the very first order I have placed with Walmart.com not to mention I rarely frequent the store. I would like to see a copy of this manufactured order history and return history.
Final Business Response /* (4000, 14, 2014/08/14) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. After further review from our Billing team, we have refunded Mr. [redacted] $380.12. This refund will post within 5-7 business days to his original payment method. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2014/08/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was honestly hoping to see a copy of the so- called manufactured account and return history she claimed to have..

Initial Business Response /* (1000, 5, 2014/10/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
On September 29, 2014, September 30, 2014, and October 2, 2014, we attempted to contact Mr. [redacted] at (XXX) XXX-XXXX and (XXX) XXX-XXXX, but he was not available. Unfortunately, Mr. [redacted]'s messaging system was full and could not accept messages. Therefore, we sent him an email and requested more information since we could not locate a Walmart.com order associated with the product he mentioned. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/05) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his request to be refunded for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On December 29, 2014, as a one-time courtesy we refunded Mr. [redacted] $37.49. We have attempted to reach Mr. [redacted] via email ([redacted]@yahoo.com)but we have not heard back. Going forward if Mr. [redacted] enters the store's address he will have to dispute the charges with his financial provider. He will need to select his local store in order to place successful Site to Store orders. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Bottom line- when I attempted to locate and locate my package with help from this corp. I was not and the fact that I placed the order 3-4 weeks prior to my refund was standard protocol, trust me I have not been back in any of there stores and never will Target and Amazon is the way to go.
Final Business Response /* (4000, 14, 2015/01/23) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We have researched Mr. [redacted]'s account and we have added Walmart Supercenter of Sacramento, CA to his preferred pick up location. Mr. [redacted] should not have any issues with selecting his store when he places an order. Understand that not all Walmart.com items are available for Site to Store or Pick Up Today service. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/26) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records. We have confirmed Ms. [redacted] filed a complaint specifically for Walmart Credit Card services. Ms. [redacted] will need to contact the Walmart Credit Card division directly at XXX-XXX-XXXX or email [redacted]@email.wal-mart.com. On November 26, 2014, we sent Ms. [redacted] a notification with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received any correspondence from walmart credit card. I would like their ridiculous, random fees removed and a final bill sent. I will pay the balance of my purchases and nothing more. Again, I do not agree with them adding a late fee because they changed the minimum due without telling me.
Final Business Response /* (1000, 19, 2014/12/23) */

Walmart.com received a [redacted] complaint from [redacted] regarding her late to arrive order and lack of communication. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received...

[redacted] complaint, we reviewed her Walmart.com account and order history. We have spoken with [redacted] and she advised us that she placed an order for a stroller on September 1, 2016. [redacted] called customer service on September 6, 2016 and requested to cancel the order. This order had already fulfilled and shipped directly from the manufacturer, but our system had not been updated with the correct status. [redacted] did receive the cancellation confirmation email, but the communication to cancel and stop the shipment did not make it to the manufacturer in time. The stroller was shipped and delivered on September 8, 2016. For all of the delay, inconvenience and miscommunication, we adjusted her order $50.00. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2014/11/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order he placed. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We sincerely apologize for the inconvenience Mr. [redacted] experienced with his order. Because this item was signed and delivered, Mr. [redacted] was asked to file a dispute with his financial provider. We have issued Mr. [redacted] a $25.00 eGift Card for his troubles. We have reached out to him and have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


Please be assured that Ms. [redacted]' concerns regarding the unsatisfactory experience she received with order XXXXXXXXXXXXX were heard. We want to assure Ms. [redacted] that we are making every effort to prevent the issues she experienced from occurring in the future. We understand that frustration that Ms. [redacted] has been through and apologize for the inconvenience. As a courtesy for the inconvenience, we issued Ms. [redacted] a $20 egift card to help her with her next purchase. On January 30, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We sent her an email explaining these details and advised her to contact us if she still needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com