Walmart.com

Initial Business Response /* (1000, 10, 2015/01/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order he placed for Electronic Arts Crysis 3. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We sent Mr. [redacted] an email with all pertinent information regarding his order. We do not have a phone number on file to reach out to Mr. [redacted]. We have not heard back from him after we sent the email. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from [redacted] in regards to a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Her order was delayed due to a system issue. We have refunded Ms. [redacted] in full. As compensation for issues surrounding her order, we sent Ms. [redacted] a $20 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Business Response /* (1000, 8, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request for the rollback pricing adjustment for the Butterball Electric Turkey Fryer, Stainless Steel of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and we have honored the $12.33 as a one-time courtesy. For all of the inconvenience we have also issued $20.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Final Consumer Response /* (2000, 6, 2016/01/19) */
Would you please cancel my complaint.This issue has been resolved.Truly,M.[redacted]

Initial Business Response /* (1000, 18, 2015/01/15) */
RE: [redacted] / Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We have confirmed Mr. [redacted]'s order was lost in transit. On November 25, 2014, we communicated with Mr. [redacted] about his order that was lost in transit and issued him a refund. On January 9, 2015, we issued Mr. [redacted] a courtesy $40 egift card for the inconvenience and sent him an email advising him to contact us if he still needs assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 6, 2014/11/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding unsubscribing to emails, etc. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We were unable to remove on our end as Ms. [redacted] does not have an account with us, she signs in through a guest account. We have emailed Ms. [redacted] the instructions on the procedures with guest accounts. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us...

with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart.com account and order history. On September 15, 2016, [redacted] placed an order for a Shark HV322 Rocket TruePet Ultra-Light Upright Deep Cleaning Vacuum Cleaner. Our records show that the order was from VMInnovations, one of Walmart.com’s Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy.
 
Due to an error on our site, the item [redacted] purchased was listed incorrectly. The item was refurbished and not brand new. VMInnovations issued [redacted] a pre-paid return label to return the product and issued a full refund. We apologize for any inconvenience that this has caused. For the difficulty, we sent [redacted] a $25.00 eGift card. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Final Consumer Response /* (2000, 5, 2015/12/08) */
EMAIL FROM CONSUMER:
From: [redacted] [mailto:[redacted]@gmail.com]
Sent: Friday, December 04, XXXX X:XX PM
To: Revdex.com
Cc: [redacted]
Subject: Re: Revdex.com Complaint...

Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX)
Dear [redacted]
Thank you for processing my complaint promptly! I have been contacted by the company yesterday on 12/3/15 and they provided a solution that meets my expectation. I want to notify you that the complaint can be considered resolved and closed.
Again, appreciate for your kind help! Without Revdex.com intervention, my issue would not have been resolved.
Regards,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his stored $100.00 gift card that was used without his permission. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We spoke with Mr. [redacted], researched and found that his stored gift card was used when his email was compromised. We have advised and educated Mr. [redacted] on how to keep his information safe and have closed the account. For [redacted] satisfaction we have replaced the $100.00 and have added an additional $40.00 onto a Physical Gift card (total $140.00 Gift Card). As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got a prompt and courteous phone call response from walmart.com. They resolved my complaint completely.

Initial Business Response /* (1000, 10, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a survey she received. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. The survey Ms. [redacted] received was not sent by Walmart.com. This is a phishing email attempting to acquire a [redacted]'s personal information such as usernames, passwords, and credit card details. Phishing is the practice of tricking people into providing personal or confidential information for the purpose of committing fraud. Phishing primarily happens online via two common methods: email forgeries and spoofed websites. Phishing emails or websites may also install malware on a [redacted]'s computer and collect personal or confidential information directly from the computer while it's being entered. We informed Ms. [redacted] of the fraudulent email and asked her if she required any further assistance. Ms. [redacted] did not respond to our phone calls and email messages. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted] seleceted Ship To Home as a shipping method and included the Walmart store address as the delivery address. Therefore, the store's system was unable to identify the order. However, the store has agreed to contact Ms. [redacted] to compensate her for her order that she incorrectly shipped to the store. Unfortunately, the number (XXX)XXX-XXXX is not a working number. The store will be resolving Ms. [redacted]'s issue via email. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Athens issue was resolved, Walmart emailed me and I was able to get a full refund thank you so much Revdex.com.

Initial Business Response /* (1000, 6, 2015/12/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a pricing discrepancy. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We determined that there were two similar items posted online. One lamp was offered In-store and came with a CFL bulb and was lower in price. The other lamp is offered online at a higher price. Ms. [redacted] ordered the higher priced lamp. As a one-time courtesy, we have adjusted her order to reflect the sale price of the other lamp. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the difference and that's exactly what I wanted. Thank you Revdex.com.

Initial Business Response /* (1000, 10, 2014/02/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue he is having with a return. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We tried reaching out to him on February 14th and could not leave a message on his machine. We also emailed him on February 14th and we have not heard back from him. If Mr. [redacted] has any further questions, he may reach us at the number below. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.
 
After we received [redacted]...

complaint, we reviewed his Walmart.com account and order history. On September 27, 2016, [redacted] ordered a Crosman Comrade Semi-Auto Air Rifle. We’re sorry to hear he received the wrong item. Unfortunately, we were unable to confirm that the item was returned using the information [redacted] provided. However, as a one-time courtesy, a refund has been issued for the order. As such, Walmart.com considers this matter closed.
 
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
 
Sincerely,
 
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues he experienced with getting his concerns resolved. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. I'm sorry to hear that he was not satisfied with the way our Escalations Support Specialist handled his previous issue. I have followed up directly and addressed all of the coaching opportunities. I attempted to contact Mr. [redacted] by phone but was not able to reach him and was not able to leave a message. A follow-up email was sent with my direct contact information. At this time, Walmart.com considers this matter closed but I encourage Mr. [redacted] to contact me directly if he needs assistance.
Sincerely,
[redacted]
Associate Operations Manager
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/06) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com Rebuttal from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
On June 3, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to assist her with her issue and left her a voice message to call us directly. We also sent a detailed message to her email and advised her to contact us directly so we could help her with a resolution. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 9, 2014, Mr. [redacted] placed an order for two Samsung Galaxy S4 I9500 Smartphones. One of the smartphones no longer connects to Wifi. We have escalated this over to our merchandising team to review and address. The return policy for phones is 15 days, however, as a one time courtesy, we have issued a refund to Mr. [redacted]'s original form of payment as well as issued a call tag to return the phone. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/14) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have confirmed [redacted] wanted to price match an item that was sold at a third party vendor called Hollandia through [redacted].com.
Per Walmart's price matching policy, we do not price match marketplace or third party sellers. However, we price match the following online retailers including [redacted]. On December 14, 2014, we sent [redacted] an email explaining these details. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided evidence to the contrary. The item was sold directly from [redacted] NOT any third party vendor. Walmart was provided with my order directly from [redacted] to prove the price on that day, plus a copy of my order from the company that did price match the item. Walmart is being dishonest by saying the item was sold by a third party vender. Walmart has failed to recognize their fault or try to correct this fault. Walmart is aware that I have already purchased this item elsewhere. Walmart needs to improve their hold times on the phone which can be as long as an hour or more. Walmart needs to improve response times to emails which can be as long as 8 days or more instead of the promised 1 day email response. Walmart needs to stop advertising price match guarantee if they do not guarantee to price match items. I went through sheer hell and in the end they did not price match, or deliver an appropiate apology. Because of this Walmart lost a sale and a customer. Walmart assumed a mere $25 gift card would make me shut up about the situation. I refused the bribe. Walmart continues to deny their wrongdoing, or apologize for this wrongdoing.
Final Business Response /* (4000, 9, 2014/12/26) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you again for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
We have confirmed that the associate she originally spoke with did not honor [redacted]'s price match request as the associate mistakenly identified the retailer as a marketplace retailer listing from [redacted].com. We have forwarded [redacted]'s concerns regarding the unsatisfactory service she received to the appropriate management groups where corrective action will be taken. Due to our company privacy policy, we cannot share the internal actions we make towards our associates. However, we can assure [redacted] that we are making every effort to prevent this issue from occurring in the future. As a courtesy for the inconvenience, we issued [redacted] a $25 egift card. On December 21, 2014, we sent [redacted] an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Final Consumer Response /* (2000, 11, 2015/01/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart realized and admitted its error of identifying the brand as the seller instead of [redacted]. Walmart apologized for this error after I had pointed this error out SEVERAL times. I now realize that Walmart may not be the best place to get a price match, since it would take way too much time and effort to do so. If and when this process is made quicker, easier,and more streamlined without many hours being placed on hold,misinformed customer service reps, and having to contact cooperate headquarters I may consider Walmart once again to price match an item. Considering their advertisements on television this should never have been an issue. I want to thank Walmart for the mere $25 gift card, as all my hours of time spent on hold and patronage was worth $25 to them.

Initial Business Response /* (1000, 5, 2015/11/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On October 27, 2015, Ms. [redacted] placed an order for a Lalaloopsy Baby Potty for same day pickup at her local Walmart store. The store she selected did not have the item in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If an item is sent from a distribution center, a new order is created. In this case, we had to create a new order. We apologize for any inconvenience and per Ms. [redacted]'s request, we processed a refund for the order. For the difficulty, we also sent her a $20.00 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm so happy to have this issue done and over with. I will never place another site to store pickup online again. This has been a complete headache for no reason. It took almost a month for the refund to be given back. I feel as if it should be illegal for an order to be placed a second time, without [redacted] consent. I highly recommend Walmart.com cancelling the item if it is no longer in stock and leave it up to the [redacted] how they want to proceed with their options. It shouldn't be left up to someone else.

Initial Business Response /* (1000, 6, 2014/10/27) */
Case# XXXXXXXX-We are still reviewing Ms. [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.
Initial Consumer Rebuttal /* (3000, 8, 2014/10/29) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
I have not heard of anyone being caught and charge with identity theft or fraud. I still have not received an apology from the supervisor who originally took my call. Although the money was refunded and my bank issued me a new card, the concern about the information that was stolen is still important and needs to be addressed.
Final Business Response /* (1000, 12, 2014/11/20) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms.[redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
On October 31, 2014, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and confirmed her issue was resolved. As a courtesy for the inconvenience, we issued Ms. [redacted] a $50 egift card. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 14, 2014/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/28) */
Proposed response for: Revdex.com #XXXXXXXX
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received a Revdex.com complaint from [redacted]) regarding delay in delivery. We thank you for the opportunity to address [redacted])'...

concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted])' complaint, we reviewed her Walmart.com account and order history. She ordered Pelonis Fan-Forced Heater with Thermostat in the amount of $9.88. Since the item did not deliver on time, [redacted] received 20% off, which equals $1.98. She was able to pick up the heated the next day. As such, Walmart.com considers this matter closed.
Again, we thank [redacted]) for her) feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Executive Escalations