Walmart.com

Initial Business Response /* (1000, 6, 2016/01/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On January 12, 2016, Ms. [redacted] placed an order for an NFL Sheet Set for a gift. Due to a shipping delay, the order did not arrive by the expected delivery date. We apologize for any inconvenience that this has caused. We contacted Ms. [redacted], issued a full refund and offered a 20% discount on a new order to be shipped directly to the recipient. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/10/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she had with a $35.00 overdraft charge. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]' order was canceled. She stated she was charged a $35.00 overdraft fee, as there was an authorization hold on her account. Ms. [redacted] stated she had screen shots of the hold. We advised her to send the screen shots to us. Ms. [redacted] advised she wanted nothing else to do with us. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]' for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She failed to add how she argued with me that they never took the money out of my account and she was extremely rude! If they never took the money out then why was there a negative charge from Wal-Mart.com taken from my bank account which overdrew my account? Exactly! They have no reason. My bank and myself have looked into this matter and
Since walmart would like to lie about what happened we will take this farther. Walmart has lost a great deal of business from myself and my entire family and friends along with any respect we had for them after their lies and bogus charges to my account . Instead of offering to refund the money by gift card or anything to solve the case they would rather lie and argue about the situation. If the money was never taken out of my account I would not be going through the hassle of writing these complaints!
Final Business Response /* (4000, 9, 2014/11/04) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. Our Billing team reviewed Ms. [redacted]' account and advised us her account was never charged and will not refund a $35.00 overdraft fee. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They dont have to worry about giving me a penny I will get my lawyer to handle it because they surely have lost my business along with all of my family and friends also because of their lies! I have full proof that they took the money from my checking and so does my bank!! So they can keep lying all they want I would have let this go if they would have admitted their wrong but since they want to sit there and lie, matters will be taken farther now!

Initial Business Response /* (1000, 5, 2014/12/14) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have confirmed [redacted] wanted to price match an item that was sold at a third party vendor called Hollandia through [redacted].com.
Per Walmart's price matching policy, we do not price match marketplace or third party sellers. However, we price match the following online retailers including [redacted]. On December 14, 2014, we sent [redacted] an email explaining these details. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided evidence to the contrary. The item was sold directly from [redacted] NOT any third party vendor. Walmart was provided with my order directly from [redacted] to prove the price on that day, plus a copy of my order from the company that did price match the item. Walmart is being dishonest by saying the item was sold by a third party vender. Walmart has failed to recognize their fault or try to correct this fault. Walmart is aware that I have already purchased this item elsewhere. Walmart needs to improve their hold times on the phone which can be as long as an hour or more. Walmart needs to improve response times to emails which can be as long as 8 days or more instead of the promised 1 day email response. Walmart needs to stop advertising price match guarantee if they do not guarantee to price match items. I went through sheer hell and in the end they did not price match, or deliver an appropiate apology. Because of this Walmart lost a sale and a customer. Walmart assumed a mere $25 gift card would make me shut up about the situation. I refused the bribe. Walmart continues to deny their wrongdoing, or apologize for this wrongdoing.
Final Business Response /* (4000, 9, 2014/12/26) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you again for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
We have confirmed that the associate she originally spoke with did not honor [redacted]'s price match request as the associate mistakenly identified the retailer as a marketplace retailer listing from [redacted].com. We have forwarded [redacted]'s concerns regarding the unsatisfactory service she received to the appropriate management groups where corrective action will be taken. Due to our company privacy policy, we cannot share the internal actions we make towards our associates. However, we can assure [redacted] that we are making every effort to prevent this issue from occurring in the future. As a courtesy for the inconvenience, we issued [redacted] a $25 egift card. On December 21, 2014, we sent [redacted] an email explaining these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Final Consumer Response /* (2000, 11, 2015/01/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart realized and admitted its error of identifying the brand as the seller instead of [redacted]. Walmart apologized for this error after I had pointed this error out SEVERAL times. I now realize that Walmart may not be the best place to get a price match, since it would take way too much time and effort to do so. If and when this process is made quicker, easier,and more streamlined without many hours being placed on hold,misinformed customer service reps, and having to contact cooperate headquarters I may consider Walmart once again to price match an item. Considering their advertisements on television this should never have been an issue. I want to thank Walmart for the mere $25 gift card, as all my hours of time spent on hold and patronage was worth $25 to them.

Initial Business Response /* (1000, 5, 2016/02/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his laptop order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] was concerned that the laptop he received did not have the features listed in the description on Walmart.com when he purchased it. As a one-time courtesy, we have refunded Mr. [redacted] for the laptop and partnered with his local Walmart store to coordinate the return to Walmart.com. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/01) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we confirmed that the contact information we had on file for Pasco Enterprises was correct. However, we have notified the appropriate management teams to refer our customers to the contact phone number (XXX) XXX-XXXX we have on file for Pasco Enterprises and avoid using the information for Pasco Patio. On August 1, 2014, we spoke with Mr. [redacted] directly over the phone and explained the above details. We apologized for the inconvenience and assured him that our Walmart.com customers should no longer be contacting him. We provided our direct number to Mr. [redacted] should he continue to receive calls from our customers or if he had additional questions or concerns. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak to [redacted] at Walmart last week and gave my concerns of receiving numerous calls per day from Walmart customers.
I assumed [redacted] would take care of it, I expected to receive more calls while he worked on it, and I did receive 4 calls on Saturday.
I expect I will continue to receive calls per the note above.
"After we received Mr. [redacted]'s complaint, we confirmed that the contact information we had on file for Pasco Enterprises was correct. However, we have notified the appropriate management teams to refer our customers to the contact phone number (XXX) XXX-XXXX we have on file for Pasco Enterprises and avoid using the information for Pasco Patio."
The number he confirmed as being the correct number for "Pasco Ent" is actually my business number and has been since 1-15-2006.
It is hard to imagine a Corporation like Walmart being so incapable as to have a correct phone number to give to their customers when they do not want to deal with their customers themselves.
Final Business Response /* (4000, 9, 2014/08/14) */
RE: [redacted] /Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. After receiving Mr. [redacted]'s rebuttal, we have confirmed that his phone number was not listed on our resource list. We have confirmed the number we have listed for Pasco Enterprises is X-XXX-XXX-XXXX. We also confirmed that this is the number our Customer Care department is referring Walmart customers to when they need to contact Pasco Enterprises directly. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/10/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent Walmart.com order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Our records indicate that when Mr. [redacted] attempted to return 2 of the rugs he had purchased on Walmart.com, the refund could not be processed due to a system error. The error has been addressed and we have provided refunds for the items. His feedback regarding his experience at the store has been addressed. For the inconvenience, we sent Mr. [redacted] a $20 eGift Card that can be used online or in the store. Walmart.com considers this matter closed but Mr. [redacted] is welcome to contact us directly if he needs further assistance.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the change of the shipping method of her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order and it was shipped to her local store. Ms. [redacted] wanted to have her order shipped to her home. Unfortunately, once an order processes, we are unable to make changes to the order. However, some items within in the order were successfully cancelled and other items were shipped to her store. The store was able to process the refund for the remaining items that were shipped. For the inconvenience, we have issued a $50 Egift Card. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2016/03/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a gift card he was trying to purchase. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records indicate Mr. [redacted]'s orders were cancelled because they did not pass [redacted] security checks. Mr. [redacted]'s account has been reviewed and the appropriate adjustments have been made in order to allow him to place successful orders. To help minimize problems in the future, we recommend placing orders from the same Walmart.com account and device. For the inconvenience, we have sent Mr. [redacted] a $20 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2014/10/27) */
Case# XXXXXXXX-We are still reviewing Ms. [redacted] request and would like to ask for an extension. We will post an official response when the issue is resolved.
Initial Consumer Rebuttal /* (3000, 8, 2014/10/29) */
(The...

consumer indicated he/she DID NOT accept the response from the business.)
I have not heard of anyone being caught and charge with identity theft or fraud. I still have not received an apology from the supervisor who originally took my call. Although the money was refunded and my bank issued me a new card, the concern about the information that was stolen is still important and needs to be addressed.
Final Business Response /* (1000, 12, 2014/11/20) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms.[redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
On October 31, 2014, we spoke with Ms. [redacted] directly over the phone. We apologized for the inconvenience and confirmed her issue was resolved. As a courtesy for the inconvenience, we issued Ms. [redacted] a $50 egift card. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 14, 2014/11/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/03/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund she has been waiting for. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] returned a tablet in December, and has been waiting for a refund. We truly apologize to Ms. [redacted] for the experience she has experienced. We have confirmed with our Billing Department the check was mailed to her today. We have issued Ms. [redacted] a $25.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/03/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We do apologize that Ms. [redacted] has not received the remaining amount of her refund. We have escalated this over to our billing team to review. They have processed the remaining amount of $140.37 into Ms. [redacted]'s original form of payment. We have escalated all coaching opportunities to the appropriate team to review and address. For the inconvenience, we have issued a $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 5, 2014/04/08) */
RE: [redacted] / Order #: XXXXXXXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding herPick-Up-Today order that was cancelled. I am very sorry to hear of the difficulty she has experienced.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks surrounding stores within a 50 mile radius for the inventory. If the item cannot be located, the order is cancelled. If the item is available in one of our warehouses, a new order is generated for Site to Store delivery. When this happens, we send the customer an email notifying them of the changes and provide the new delivery date. On April 7, 2014, we attempted to call her at (XXX) XXX-XXXX, but she was not available. In addition, we sent her an email with these details and provided our number if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records show that Ms. [redacted] placed an order on 4/07/2015 for a patio set. The seating set was delivered to her new address as we were able to change the address, however, the bench and umbrella were sent to the old address. We have issued a refund for the umbrella and bench to Ms. [redacted]' original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com refunded the monies for the items that were not delivered. Thank you for all your assistance.

Initial Business Response /* (1000, 18, 2015/01/15) */
RE: [redacted] / Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We have confirmed Mr. [redacted]'s order was lost in transit. On November 25, 2014, we communicated with Mr. [redacted] about his order that was lost in transit and issued him a refund. On January 9, 2015, we issued Mr. [redacted] a courtesy $40 egift card for the inconvenience and sent him an email advising him to contact us if he still needs assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/12/22) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that the 40" Samsung Smart Ultra Slim TV [redacted] mentioned in her letter was never adjusted or listed at $298 on December 5, 2014. The correct price for this item was given at check-out also. On December 22, 2014 we notified [redacted] about these details via email and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues he experienced with getting his concerns resolved. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. I'm sorry to hear that he was not satisfied with the way our Escalations Support Specialist handled his previous issue. I have followed up directly and addressed all of the coaching opportunities. I attempted to contact Mr. [redacted] by phone but was not able to reach him and was not able to leave a message. A follow-up email was sent with my direct contact information. At this time, Walmart.com considers this matter closed but I encourage Mr. [redacted] to contact me directly if he needs assistance.
Sincerely,
[redacted]
Associate Operations Manager
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order he placed for Electronic Arts Crysis 3. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We sent Mr. [redacted] an email with all pertinent information regarding his order. We do not have a phone number on file to reach out to Mr. [redacted]. We have not heard back from him after we sent the email. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2015/07/30) */
RE: [redacted]/Revdex.com Casalmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] purchased a lounge chair from the marketplace retailer In The Swim. Per our user terms, the marketplace retailer is responsible for marketplace refunds and returns. Unfortunately, Mr. [redacted] was unable to return his Lounge Chair as it passed [redacted] marketplace retailer's return window. Please understand that the marketplace retailer information is listed on the marketplace item's page beside the item image. However, we understand the frustration Mr. [redacted] has been through. That is why we have issued him a one-time courtesy refund for his order on July 30, 2015. On this day, we emailed these details to Mr. [redacted] and advised him to contact us if he has any follow up questions or concerns. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I accept the dinal response I am not happy with the whole process that I had to go through to get a refund.

Initial Business Response /* (1000, 10, 2015/01/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Unfortunately, Ms. [redacted]'s order was delayed due to a backorder that occurred after it was placed. On December 24, 2014, we issued Ms. [redacted] a courtesy refund of $39.16 back to her original method of payment. We confirmed that Ms. [redacted]'s order was delivered to her address on January 19, 2015. We attempted to call Ms. [redacted] at (XXX) XXX-XXXX to see if she still needed assistance and reached a disconnected number. We sent her an email explaining these details and advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, we will continue to assist Ms. [redacted] if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 12, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know I received the the 39.16, but it took me almost two months to receive my package. Plus your customers service was horrible. I have called for two months and no one could not help, until I talk to one of the [redacted] service manager. It took two weeks after I talk to him that I received my package. The [redacted] service representative lied like they were handling the situation but they didn't do nothing. I have received my package after I put in my complaint, but this is to notify you of the horrible experience I had to go through to receive my package. I hope I never experience this again and I hope no one else have to go through what I've been through.
Final Business Response /* (4000, 15, 2015/02/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
We apologize that Ms. [redacted] did not receive the $25 egift card we originally sent to her. We have processed another $25 egift card to her email address [redacted]@hotmail.com under order XXXXXXX-XXXXXX. On February 16, 2015, we sent Ms. [redacted] an email explaining these details and advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, we will continue to assist Ms. [redacted] if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 17, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.
 
After we received [redacted]...

complaint, we reviewed his Walmart.com account and order history. On September 27, 2016, [redacted] ordered a Crosman Comrade Semi-Auto Air Rifle. We’re sorry to hear he received the wrong item. Unfortunately, we were unable to confirm that the item was returned using the information [redacted] provided. However, as a one-time courtesy, a refund has been issued for the order. As such, Walmart.com considers this matter closed.
 
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
 
Sincerely,
 
[redacted]
Walmart.com