Walmart.com

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us...

with his feedback and comments.After we received [redacted] complaint, we reviewed his Walmart.com account and order history. On September 15, 2016, [redacted] placed an order for a Shark HV322 Rocket TruePet Ultra-Light Upright Deep Cleaning Vacuum Cleaner. Our records show that the order was from VMInnovations, one of Walmart.com’s Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on Walmart.com, and the customer is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer’s Shipping and Return Policy.
 
Due to an error on our site, the item [redacted] purchased was listed incorrectly. The item was refurbished and not brand new. VMInnovations issued [redacted] a pre-paid return label to return the product and issued a full refund. We apologize for any inconvenience that this has caused. For the difficulty, we sent [redacted] a $25.00 eGift card. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. On October 27, 2015, Ms. [redacted] placed an order for a Lalaloopsy Baby Potty for same day pickup at her local Walmart store. The store she selected did not have the item in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If an item is sent from a distribution center, a new order is created. In this case, we had to create a new order. We apologize for any inconvenience and per Ms. [redacted]'s request, we processed a refund for the order. For the difficulty, we also sent her a $20.00 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/11/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm so happy to have this issue done and over with. I will never place another site to store pickup online again. This has been a complete headache for no reason. It took almost a month for the refund to be given back. I feel as if it should be illegal for an order to be placed a second time, without [redacted] consent. I highly recommend Walmart.com cancelling the item if it is no longer in stock and leave it up to the [redacted] how they want to proceed with their options. It shouldn't be left up to someone else.

Initial Business Response /* (1000, 5, 2014/06/06) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com Rebuttal from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
On June 3, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX to assist her with her issue and left her a voice message to call us directly. We also sent a detailed message to her email and advised her to contact us directly so we could help her with a resolution. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Final Consumer Response /* (2000, 6, 2016/01/19) */
Would you please cancel my complaint.This issue has been resolved.Truly,M.[redacted]

Initial Business Response /* (1000, 10, 2015/09/15) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 9, 2014, Mr. [redacted] placed an order for two Samsung Galaxy S4 I9500 Smartphones. One of the smartphones no longer connects to Wifi. We have escalated this over to our merchandising team to review and address. The return policy for phones is 15 days, however, as a one time courtesy, we have issued a refund to Mr. [redacted]'s original form of payment as well as issued a call tag to return the phone. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2015/11/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 12, 2015, Ms. [redacted] placed an order for various household items. When she received this order some of the items was damaged during shipping. Once we were made aware of the issue we partnered with our fulfillment center and corrected the packing error. Ms. [redacted] was sent a replacement order and a $50.00 gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/11/20) */
This complaint has been resolved. I did speak with two different Wal Mart representatives. They went more than above and beyond in handling the complaint, much more than was necessary. I am extremely pleased with the result and have made another online purchase already. A sincere apology and an assurance they would take care of how the problem happened in the first place would have been good enough. I truly feel like a valued [redacted].

Initial Business Response /* (1000, 5, 2016/02/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his stored $100.00 gift card that was used without his permission. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We spoke with Mr. [redacted], researched and found that his stored gift card was used when his email was compromised. We have advised and educated Mr. [redacted] on how to keep his information safe and have closed the account. For [redacted] satisfaction we have replaced the $100.00 and have added an additional $40.00 onto a Physical Gift card (total $140.00 Gift Card). As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got a prompt and courteous phone call response from walmart.com. They resolved my complaint completely.

Initial Business Response /* (1000, 5, 2015/07/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues he experienced with an Air Conditioner he purchased on May 29, 2015. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has...

taken to provide us with his feedback and comments.
After receiving Mr. [redacted]'s complaint, we reviewed his account and order history. The return timeframe for the Air Conditioner he purchased was 30 days. However, as a one-time courtesy, we processed a refund in the amount of $213.18 and followed up with Mr. [redacted] to let him know. We also arranged to have him return the unit to his local Walmart store. I attempted to reach Mr. [redacted] to confirm the matter has been resolved but have not heard back him. At this time Walmart.com considers this matter closed but Mr. [redacted] is welcome to contact me directly if he has any follow up questions or concerns.
Sincerely,
[redacted]
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, there was no confusion on my part. The website specifically said you got the gift card online. Then it was changed the following day to say in stores only. I'm glad they did something to try to make it right but the fact still remained that they falsely advertised a promotion and I was 1 week waiting for my money to be refunded for the item bought online; although it was being delivered site to Store they still would not refund me until it arrived at the store. Sincerely, [redacted]

Initial Business Response /* (1000, 10, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent return. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We do apologize that Ms. [redacted] has not received her reimbursement for her tablet. We have contacted the warranty team, Asurion regarding this. They have resent the Egift card in the amount of $159.42 at her email [redacted]@optonline.net. We have tried to contact her via phone and email, but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This email from the conpany did not open and e guft card was not recieved tried several rimes, please maul pysical card to po box [redacted] mastic ny XXXXX
Final Business Response /* (4000, 14, 2016/01/05) */
January 5, 2016
[redacted]
P.O. Box 460
[redacted] XXXXX
Re: Complaint # XXXXXXXX
Ms. [redacted],
On behalf of Asurion, please accept this letter in response to your inquiry filed with the Revdex.com of San Francisco Bay Area & Northern Costal California, under the above referenced file number. I would like to offer my apology that your experience with Asurion did not meet your expectations.
Asurion Services, LLC (Asurion) formerly National Electronics Warranty, LLC is the current administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. Asurion offer retailers and manufacturers innovative, customizable solutions for the delivery of [redacted] service and support throughout the product ownership experience.
Asurion strives to provide world class [redacted] service. Each call or letter that comes into Asurion regarding concerns or issues relating to our service plan(s) is thoroughly investigated.
Your complaint filed with the Revdex.com was filed against Walmart.com and forwarded to Asurion for follow up. In your original complaint you stated the following.
You submitted a claim for a tablet purchased at Walmart.com. You did not receive a reimbursement of the purchase price you had been told to expect.
Your desired resolution is a reimbursement of the purchase price paid for the tablet.
A review of your service history for the Replacement Plan you purchased has been completed. The research revealed a representative from Walmart.com contacted us to let us know you did not receive the reimbursement as first expected. The original reimbursement was invoiced December 19, 2014 and sent in the form of an e-gift card to the e-mail address on file for you. On December 17, 2015 we learned you did not receive the original e-gift card. A second reimbursement was invoiced December 21, 2015 and also sent to the e-mail address on file for you. You informed Walmart that you did receive the e-mail with the reimbursement; however you were unable to open and access the attachment with the e-gift card. A request was submitted to mail a reimbursement check to your P.O. Box address at the top of this letter. Check # XXXXXXXXX payable to you in the amount of $141.19, the purchase price amount including sales tax, was issued December 31, 2015 and mailed to your P.O. Box address. If you have not received the reimbursement check upon receipt of this letter please contact me at XXX-XXX-XXXX or by e-mail at [redacted]@asurion.com.
I hope this response provides you with the necessary information to close out this complaint filed against Asurion If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Regards,
[redacted]
Compliance Coordinator [redacted]@asurion.com
[redacted] XXXXX

I have recently made an online purchase for 2 bikes, $400/bike. Items never arrived as scheduled and when customer service was called, I was told to wait. Customer service was called again 1 week later and I was notified that there 'probably is an error in the fulfillment' stage of the ordering process and I should cancel and reorder these times.

Again, same scenario on my second order. Both items failed to arrive and online status remains at processing stage. Customer service called and I received the same feedback. Wait or cancel and re-order. I waited for 2 days and re-called customer service, and was informed "honestly, you will never receive these items as they will never get pass the processing stage." I was advised to cancel and reorder.

Poor business etiquette and customer service. Customer concern not only not addressed accordingly, but informing a customer who has made his/her $800 purchase online on an item that was 'available and in stock' is highly unacceptable. I question the professionalism and values (or lack there of) of walmart. It also questions whether there is a fraudulent component to walmart.com - Are items being sold that are not available?

I not only plan to cease future purchases at walmart.com and walmart for the above reasons, but appreciate a reasonable response from the company. As consumers, we should not feel intimidated of being defrauded with our online purchases with such a reputable, large scale company.

Initial Business Response /* (1000, 8, 2015/09/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s complaint regarding her TV order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s TV order was several months over our 90 day return window. On September 8, 2015, we spoke with Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and explained these details. During our conversation, Ms. [redacted] advised her TV was already returned at a Walmart store and no longer needed assistance. We advised Ms. [redacted] to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/20) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue he is having with a return. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We tried reaching out to him on February 14th and could not leave a message on his machine. We also emailed him on February 14th and we have not heard back from him. If Mr. [redacted] has any further questions, he may reach us at the number below. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a survey she received. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. The survey Ms. [redacted] received was not sent by Walmart.com. This is a phishing email attempting to acquire a [redacted]'s personal information such as usernames, passwords, and credit card details. Phishing is the practice of tricking people into providing personal or confidential information for the purpose of committing fraud. Phishing primarily happens online via two common methods: email forgeries and spoofed websites. Phishing emails or websites may also install malware on a [redacted]'s computer and collect personal or confidential information directly from the computer while it's being entered. We informed Ms. [redacted] of the fraudulent email and asked her if she required any further assistance. Ms. [redacted] did not respond to our phone calls and email messages. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/12/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/28) */
Proposed response for: Revdex.com #XXXXXXXX
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received a Revdex.com complaint from [redacted]) regarding delay in delivery. We thank you for the opportunity to address [redacted])'...

concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted])' complaint, we reviewed her Walmart.com account and order history. She ordered Pelonis Fan-Forced Heater with Thermostat in the amount of $9.88. Since the item did not deliver on time, [redacted] received 20% off, which equals $1.98. She was able to pick up the heated the next day. As such, Walmart.com considers this matter closed.
Again, we thank [redacted]) for her) feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Executive Escalations

Initial Business Response /* (1000, 6, 2014/11/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding unsubscribing to emails, etc. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We were unable to remove on our end as Ms. [redacted] does not have an account with us, she signs in through a guest account. We have emailed Ms. [redacted] the instructions on the procedures with guest accounts. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/12/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to a pricing discrepancy. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We determined that there were two similar items posted online. One lamp was offered In-store and came with a CFL bulb and was lower in price. The other lamp is offered online at a higher price. Ms. [redacted] ordered the higher priced lamp. As a one-time courtesy, we have adjusted her order to reflect the sale price of the other lamp. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/12/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I got the difference and that's exactly what I wanted. Thank you Revdex.com.

Initial Business Response /* (1000, 10, 2014/08/26) */
Walmart.com received a Revdex.com complaint from [redacted] regarding orders she is trying to place with gift cards. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our billing team has reviewed Ms. [redacted]'s account and suggest she use the same computer, and not to check out as a guest. We do see that Ms. [redacted] has been successful in purchasing an iPad with the gift cards. Ms. [redacted] is welcome to contact us at the number below after she places another order and our billing team can watch it and ensure the order goes through. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart is correct that I was finally able to purchase an iPad using the gift cards, but I was not able to have it shipped to my mother. Instead it had to be purchased using their Ship-to-Store option. I came up with the idea (no one at Walmart suggested that option to me) of trying to have the product shipped to the Walmart store closest to my mother. That worked, and that is why I was able to purchase the item. This entire purchasing experience has been such an inconvenience. I was originally told by [redacted] in Customer Service that I should try again within a few hours, and she would submit a complaint ticket. I did try again, but the order was cancelled again. I still have not heard from Walmart regarding this matter, either. I attempted to purchase the iPad and have it shipped to my mother several times after that, but it was cancelled each time. I spoke to [redacted] in Customer Service, and he told me I should try as a guest. I followed his advice, but my order was again cancelled (that purchase attempt is not shown below, since it was as a guest). Following are all of my attempts at purchasing the iPad. I was told that the purchases were cancelled due to their security protocol. Since I was using gift cards, that makes no sense. I do not want to go through this hassle again, and I would greatly appreciate it if Walmart would refund the balance of $349.90 that remains on the gift card.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Easy Returns Receipt
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Picked Up
Your Site to Store SM order was picked up on Tuesday, 08/26/2014.
See details
Easy returns via mail or in a store - learn how.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Basic Blue Walmart eGift Card

Canceled
Your order has been canceled by Wal-Mart as of Wednesday, 08/20/2014.
See details, or Contact Customer Service.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Basic Blue Walmart eGift Card

Canceled
Your order has been canceled by Wal-Mart as of Wednesday, 08/20/2014.
See details, or Contact Customer Service.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-Mart as of Wednesday, 08/20/2014.
See details, or Contact Customer Service.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-[redacted] as of Wednesday, 08/20/2014.
See details, or Contact Customer Service.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-[redacted] as of Wednesday, 08/20/2014.
See details, or Contact Customer Service.
Purchase Date: 08/19/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-[redacted] as of Tuesday, 08/19/2014.
See details, or Contact Customer Service.
Purchase Date: 08/19/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-Mart as of Tuesday, 08/19/2014.
See details, or Contact [redacted] Service.
Purchase Date: 08/19/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-Mart as of Tuesday, 08/19/2014.
See details, or Contact Customer Service.
Final Business Response /* (4000, 17, 2014/09/12) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with making a purchase with her gift cards. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our billing team has reviewed Ms. [redacted]'s account. Adjustments were made to the account on August 21st which put the account in a positive state. Ms. [redacted] has not tried to place orders since. We do not show this to be a problem with future orders. In light of these events, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 19, 2014/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I placed an order on 9/12/14 using a partial amount of my gift card. The order did process correctly, and it has shipped. Hopefully, I will not encounter any future problems with the remaining balance.
On a side note, this is not the first problem I have had with Walmart. In December, I purchased an email gift card for my sister. After a month, she contacted me stating that she never received it. I emailed Walmart, but I did not receive a response. I emailed them again, and I received an automated response, which was of no help. I telephoned them, and the customer service rep. was supposed to resolve the problem. After a couple of weeks, my sister told me that she still had not received it. After a few more attempts at contacting them, a customer service rep. decided to cancel the original gift card and issue a new gift card to me, which I could then send to her. Finally, on March 5, the Christmas gift was delivered.
Based on my experiences with Walmart, I will not continue to patronize them, and I hope you will seriously consider not giving them a good recommendation.

Initial Business Response /* (1000, 11, 2015/01/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for a Step2Skyward Summit. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to sincerely apologize for the delayed delivery of his shipment. We have issued a $50.00 refund to the original payment method. He should see this refund within five to seven business days. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 5, 2015/12/08) */
EMAIL FROM CONSUMER:
From: [redacted] [mailto:[redacted]@gmail.com]
Sent: Friday, December 04, XXXX X:XX PM
To: Revdex.com
Cc: [redacted]
Subject: Re: Revdex.com Complaint...

Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXX)
Dear [redacted]
Thank you for processing my complaint promptly! I have been contacted by the company yesterday on 12/3/15 and they provided a solution that meets my expectation. I want to notify you that the complaint can be considered resolved and closed.
Again, appreciate for your kind help! Without Revdex.com intervention, my issue would not have been resolved.
Regards,
[redacted]