Walmart.com

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the incorrect item she received for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised she ordered the Golds Gym Trainer [redacted], but received the Pro Form 520ZNi instead. Ms. [redacted] advised that she needed the item picked up from her home as soon as possible and needed to be refunded. On January 18, 2016, freight carrier Seko Worldwide picked up the incorrect item. We refunded Ms. [redacted] $476.99 on her original method of payment. Also for the inconvenience we have issued a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/08/01) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we confirmed that the contact information we had on file for Pasco Enterprises was correct. However, we have notified the appropriate management teams to refer our customers to the contact phone number (XXX) XXX-XXXX we have on file for Pasco Enterprises and avoid using the information for Pasco Patio. On August 1, 2014, we spoke with Mr. [redacted] directly over the phone and explained the above details. We apologized for the inconvenience and assured him that our Walmart.com customers should no longer be contacting him. We provided our direct number to Mr. [redacted] should he continue to receive calls from our customers or if he had additional questions or concerns. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/08/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak to [redacted] at Walmart last week and gave my concerns of receiving numerous calls per day from Walmart customers.
I assumed [redacted] would take care of it, I expected to receive more calls while he worked on it, and I did receive 4 calls on Saturday.
I expect I will continue to receive calls per the note above.
"After we received Mr. [redacted]'s complaint, we confirmed that the contact information we had on file for Pasco Enterprises was correct. However, we have notified the appropriate management teams to refer our customers to the contact phone number (XXX) XXX-XXXX we have on file for Pasco Enterprises and avoid using the information for Pasco Patio."
The number he confirmed as being the correct number for "Pasco Ent" is actually my business number and has been since 1-15-2006.
It is hard to imagine a Corporation like Walmart being so incapable as to have a correct phone number to give to their customers when they do not want to deal with their customers themselves.
Final Business Response /* (4000, 9, 2014/08/14) */
RE: [redacted] /Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. After receiving Mr. [redacted]'s rebuttal, we have confirmed that his phone number was not listed on our resource list. We have confirmed the number we have listed for Pasco Enterprises is X-XXX-XXX-XXXX. We also confirmed that this is the number our Customer Care department is referring Walmart customers to when they need to contact Pasco Enterprises directly. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 8, 2015/09/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s complaint regarding her TV order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s TV order was several months over our 90 day return window. On September 8, 2015, we spoke with Ms. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience and explained these details. During our conversation, Ms. [redacted] advised her TV was already returned at a Walmart store and no longer needed assistance. We advised Ms. [redacted] to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund she has been waiting for. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] returned a tablet in December, and has been waiting for a refund. We truly apologize to Ms. [redacted] for the experience she has experienced. We have confirmed with our Billing Department the check was mailed to her today. We have issued Ms. [redacted] a $25.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/03/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We do apologize that Ms. [redacted] has not received the remaining amount of her refund. We have escalated this over to our billing team to review. They have processed the remaining amount of $140.37 into Ms. [redacted]'s original form of payment. We have escalated all coaching opportunities to the appropriate team to review and address. For the inconvenience, we have issued a $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 6, 2016/01/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On January 12, 2016, Ms. [redacted] placed an order for an NFL Sheet Set for a gift. Due to a shipping delay, the order did not arrive by the expected delivery date. We apologize for any inconvenience that this has caused. We contacted Ms. [redacted], issued a full refund and offered a 20% discount on a new order to be shipped directly to the recipient. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/09) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the change of the shipping method of her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order and it was shipped to her local store. Ms. [redacted] wanted to have her order shipped to her home. Unfortunately, once an order processes, we are unable to make changes to the order. However, some items within in the order were successfully cancelled and other items were shipped to her store. The store was able to process the refund for the remaining items that were shipped. For the inconvenience, we have issued a $50 Egift Card. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2016/02/16) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his laptop order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] was concerned that the laptop he received did not have the features listed in the description on Walmart.com when he purchased it. As a one-time courtesy, we have refunded Mr. [redacted] for the laptop and partnered with his local Walmart store to coordinate the return to Walmart.com. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Unfortunately, Ms. [redacted]'s order was delayed due to a backorder that occurred after it was placed. On December 24, 2014, we issued Ms. [redacted] a courtesy refund of $39.16 back to her original method of payment. We confirmed that Ms. [redacted]'s order was delivered to her address on January 19, 2015. We attempted to call Ms. [redacted] at (XXX) XXX-XXXX to see if she still needed assistance and reached a disconnected number. We sent her an email explaining these details and advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, we will continue to assist Ms. [redacted] if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (3000, 12, 2015/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I know I received the the 39.16, but it took me almost two months to receive my package. Plus your customers service was horrible. I have called for two months and no one could not help, until I talk to one of the [redacted] service manager. It took two weeks after I talk to him that I received my package. The [redacted] service representative lied like they were handling the situation but they didn't do nothing. I have received my package after I put in my complaint, but this is to notify you of the horrible experience I had to go through to receive my package. I hope I never experience this again and I hope no one else have to go through what I've been through.
Final Business Response /* (4000, 15, 2015/02/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received Ms. [redacted]'s rebuttal arising from her original Revdex.com complaint. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
We apologize that Ms. [redacted] did not receive the $25 egift card we originally sent to her. We have processed another $25 egift card to her email address [redacted]@hotmail.com under order XXXXXXX-XXXXXX. On February 16, 2015, we sent Ms. [redacted] an email explaining these details and advised her to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, we will continue to assist Ms. [redacted] if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 17, 2015/02/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/10/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent Walmart.com order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Our records indicate that when Mr. [redacted] attempted to return 2 of the rugs he had purchased on Walmart.com, the refund could not be processed due to a system error. The error has been addressed and we have provided refunds for the items. His feedback regarding his experience at the store has been addressed. For the inconvenience, we sent Mr. [redacted] a $20 eGift Card that can be used online or in the store. Walmart.com considers this matter closed but Mr. [redacted] is welcome to contact us directly if he needs further assistance.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2015/07/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues he experienced with an Air Conditioner he purchased on May 29, 2015. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has...

taken to provide us with his feedback and comments.
After receiving Mr. [redacted]'s complaint, we reviewed his account and order history. The return timeframe for the Air Conditioner he purchased was 30 days. However, as a one-time courtesy, we processed a refund in the amount of $213.18 and followed up with Mr. [redacted] to let him know. We also arranged to have him return the unit to his local Walmart store. I attempted to reach Mr. [redacted] to confirm the matter has been resolved but have not heard back him. At this time Walmart.com considers this matter closed but Mr. [redacted] is welcome to contact me directly if he has any follow up questions or concerns.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] M [redacted] regarding her orders that were cancelling. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. We have determined that the orders were cancelling due to a glitch in our finance screening system. We have escalated this to our billing team and they have put her account in a positive state, so she is able to process orders. Ms. [redacted] placed a new order, and it has shipped out. Ms. [redacted] should be able to place orders from here on out. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2015/11/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On October 12, 2015, Ms. [redacted] placed an order for various household items. When she received this order some of the items was damaged during shipping. Once we were made aware of the issue we partnered with our fulfillment center and corrected the packing error. Ms. [redacted] was sent a replacement order and a $50.00 gift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/11/20) */
This complaint has been resolved. I did speak with two different Wal Mart representatives. They went more than above and beyond in handling the complaint, much more than was necessary. I am extremely pleased with the result and have made another online purchase already. A sincere apology and an assurance they would take care of how the problem happened in the first place would have been good enough. I truly feel like a valued [redacted].

Initial Business Response /* (1000, 15, 2015/07/30) */
RE: [redacted]/Revdex.com Casalmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted] purchased a lounge chair from the marketplace retailer In The Swim. Per our user terms, the marketplace retailer is responsible for marketplace refunds and returns. Unfortunately, Mr. [redacted] was unable to return his Lounge Chair as it passed [redacted] marketplace retailer's return window. Please understand that the marketplace retailer information is listed on the marketplace item's page beside the item image. However, we understand the frustration Mr. [redacted] has been through. That is why we have issued him a one-time courtesy refund for his order on July 30, 2015. On this day, we emailed these details to Mr. [redacted] and advised him to contact us if he has any follow up questions or concerns. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 17, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
While I accept the dinal response I am not happy with the whole process that I had to go through to get a refund.

Initial Business Response /* (1000, 10, 2014/12/22) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received [redacted]'s complaint, we reviewed her account records and purchase history. We have confirmed that the 40" Samsung Smart Ultra Slim TV [redacted] mentioned in her letter was never adjusted or listed at $298 on December 5, 2014. The correct price for this item was given at check-out also. On December 22, 2014 we notified [redacted] about these details via email and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, [redacted] considers this case closed. However, [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/09/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his account and order history. We have confirmed that FedEx attempted to deliver Mr. [redacted]'s order on August 26, 2014 to the Ship To Store destination, but an associate was not available. As a result, our [redacted] care made arrangements for Mr. [redacted] to pick up his order at his local FedEx facility.
On September 10, 2014, we spoke with Mr. [redacted] over the phone. We apologized for the inconvenience and assured him that his concerns have been forwarded to the appropriate management groups to improve our service quality. We offered to send him a $25 egift card to compensate him for the inconvenience he experienced and he accepted. We also confirmed in our conversation that he no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2015/01/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order for a Step2Skyward Summit. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to sincerely apologize for the delayed delivery of his shipment. We have issued a $50.00 refund to the original payment method. He should see this refund within five to seven business days. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

I have recently made an online purchase for 2 bikes, $400/bike. Items never arrived as scheduled and when customer service was called, I was told to wait. Customer service was called again 1 week later and I was notified that there 'probably is an error in the fulfillment' stage of the ordering process and I should cancel and reorder these times.

Again, same scenario on my second order. Both items failed to arrive and online status remains at processing stage. Customer service called and I received the same feedback. Wait or cancel and re-order. I waited for 2 days and re-called customer service, and was informed "honestly, you will never receive these items as they will never get pass the processing stage." I was advised to cancel and reorder.

Poor business etiquette and customer service. Customer concern not only not addressed accordingly, but informing a customer who has made his/her $800 purchase online on an item that was 'available and in stock' is highly unacceptable. I question the professionalism and values (or lack there of) of walmart. It also questions whether there is a fraudulent component to walmart.com - Are items being sold that are not available?

I not only plan to cease future purchases at walmart.com and walmart for the above reasons, but appreciate a reasonable response from the company. As consumers, we should not feel intimidated of being defrauded with our online purchases with such a reputable, large scale company.

Initial Business Response /* (1000, 5, 2014/10/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she had with a $35.00 overdraft charge. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]' order was canceled. She stated she was charged a $35.00 overdraft fee, as there was an authorization hold on her account. Ms. [redacted] stated she had screen shots of the hold. We advised her to send the screen shots to us. Ms. [redacted] advised she wanted nothing else to do with us. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]' for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/10/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
She failed to add how she argued with me that they never took the money out of my account and she was extremely rude! If they never took the money out then why was there a negative charge from Wal-Mart.com taken from my bank account which overdrew my account? Exactly! They have no reason. My bank and myself have looked into this matter and
Since walmart would like to lie about what happened we will take this farther. Walmart has lost a great deal of business from myself and my entire family and friends along with any respect we had for them after their lies and bogus charges to my account . Instead of offering to refund the money by gift card or anything to solve the case they would rather lie and argue about the situation. If the money was never taken out of my account I would not be going through the hassle of writing these complaints!
Final Business Response /* (4000, 9, 2014/11/04) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. Our Billing team reviewed Ms. [redacted]' account and advised us her account was never charged and will not refund a $35.00 overdraft fee. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2014/11/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They dont have to worry about giving me a penny I will get my lawyer to handle it because they surely have lost my business along with all of my family and friends also because of their lies! I have full proof that they took the money from my checking and so does my bank!! So they can keep lying all they want I would have let this go if they would have admitted their wrong but since they want to sit there and lie, matters will be taken farther now!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, there was no confusion on my part. The website specifically said you got the gift card online. Then it was changed the following day to say in stores only. I'm glad they did something to try to make it right but the fact still remained that they falsely advertised a promotion and I was 1 week waiting for my money to be refunded for the item bought online; although it was being delivered site to Store they still would not refund me until it arrived at the store. Sincerely, [redacted]