Walmart.com

Initial Business Response /* (1000, 5, 2015/08/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records show that Ms. [redacted] placed an order on 4/07/2015 for a patio set. The seating set was delivered to her new address as we were able to change the address, however, the bench and umbrella were sent to the old address. We have issued a refund for the umbrella and bench to Ms. [redacted]' original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart.com refunded the monies for the items that were not delivered. Thank you for all your assistance.

Initial Business Response /* (1000, 5, 2014/04/08) */
RE: [redacted] / Order #: XXXXXXXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding herPick-Up-Today order that was cancelled. I am very sorry to hear of the difficulty she has experienced.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When an order is placed for Pick Up Today, an associate at the store will gather the items they've requested online. If the store does not have the item in inventory, our system checks surrounding stores within a 50 mile radius for the inventory. If the item cannot be located, the order is cancelled. If the item is available in one of our warehouses, a new order is generated for Site to Store delivery. When this happens, we send the customer an email notifying them of the changes and provide the new delivery date. On April 7, 2014, we attempted to call her at (XXX) XXX-XXXX, but she was not available. In addition, we sent her an email with these details and provided our number if she still needed assistance. Unfortunately, we have not heard back from her. In light of this, walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2016/03/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to a gift card he was trying to purchase. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Our records indicate Mr. [redacted]'s orders were cancelled because they did not pass [redacted] security checks. Mr. [redacted]'s account has been reviewed and the appropriate adjustments have been made in order to allow him to place successful orders. To help minimize problems in the future, we recommend placing orders from the same Walmart.com account and device. For the inconvenience, we have sent Mr. [redacted] a $20 eGift card that can be used online or in the store. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/26) */
Walmart.com received a Revdex.com complaint from [redacted] regarding orders she is trying to place with gift cards. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our billing team has reviewed Ms. [redacted]'s account and suggest she use the same computer, and not to check out as a guest. We do see that Ms. [redacted] has been successful in purchasing an iPad with the gift cards. Ms. [redacted] is welcome to contact us at the number below after she places another order and our billing team can watch it and ensure the order goes through. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart is correct that I was finally able to purchase an iPad using the gift cards, but I was not able to have it shipped to my mother. Instead it had to be purchased using their Ship-to-Store option. I came up with the idea (no one at Walmart suggested that option to me) of trying to have the product shipped to the Walmart store closest to my mother. That worked, and that is why I was able to purchase the item. This entire purchasing experience has been such an inconvenience. I was originally told by [redacted] in Customer Service that I should try again within a few hours, and she would submit a complaint ticket. I did try again, but the order was cancelled again. I still have not heard from Walmart regarding this matter, either. I attempted to purchase the iPad and have it shipped to my mother several times after that, but it was cancelled each time. I spoke to [redacted] in Customer Service, and he told me I should try as a guest. I followed his advice, but my order was again cancelled (that purchase attempt is not shown below, since it was as a guest). Following are all of my attempts at purchasing the iPad. I was told that the purchases were cancelled due to their security protocol. Since I was using gift cards, that makes no sense. I do not want to go through this hassle again, and I would greatly appreciate it if Walmart would refund the balance of $349.90 that remains on the gift card.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Easy Returns Receipt
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Picked Up
Your Site to Store SM order was picked up on Tuesday, 08/26/2014.
See details
Easy returns via mail or in a store - learn how.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Basic Blue Walmart eGift Card

Canceled
Your order has been canceled by Wal-Mart as of Wednesday, 08/20/2014.
See details, or Contact Customer Service.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Basic Blue Walmart eGift Card

Canceled
Your order has been canceled by Wal-Mart as of Wednesday, 08/20/2014.
See details, or Contact Customer Service.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-Mart as of Wednesday, 08/20/2014.
See details, or Contact Customer Service.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-[redacted] as of Wednesday, 08/20/2014.
See details, or Contact Customer Service.
Purchase Date: 08/20/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-[redacted] as of Wednesday, 08/20/2014.
See details, or Contact Customer Service.
Purchase Date: 08/19/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-[redacted] as of Tuesday, 08/19/2014.
See details, or Contact Customer Service.
Purchase Date: 08/19/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-Mart as of Tuesday, 08/19/2014.
See details, or Contact [redacted] Service.
Purchase Date: 08/19/2014
Walmart.com
See details for this order: XXXXXXX-xxxxxx
Item Order Status & Delivery Date
1 Apple iPad with Retina Display 16GB with Wi-Fi (Black or White); Color: Black

Canceled
Your order has been canceled by Wal-Mart as of Tuesday, 08/19/2014.
See details, or Contact Customer Service.
Final Business Response /* (4000, 17, 2014/09/12) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with making a purchase with her gift cards. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our billing team has reviewed Ms. [redacted]'s account. Adjustments were made to the account on August 21st which put the account in a positive state. Ms. [redacted] has not tried to place orders since. We do not show this to be a problem with future orders. In light of these events, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 19, 2014/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I placed an order on 9/12/14 using a partial amount of my gift card. The order did process correctly, and it has shipped. Hopefully, I will not encounter any future problems with the remaining balance.
On a side note, this is not the first problem I have had with Walmart. In December, I purchased an email gift card for my sister. After a month, she contacted me stating that she never received it. I emailed Walmart, but I did not receive a response. I emailed them again, and I received an automated response, which was of no help. I telephoned them, and the customer service rep. was supposed to resolve the problem. After a couple of weeks, my sister told me that she still had not received it. After a few more attempts at contacting them, a customer service rep. decided to cancel the original gift card and issue a new gift card to me, which I could then send to her. Finally, on March 5, the Christmas gift was delivered.
Based on my experiences with Walmart, I will not continue to patronize them, and I hope you will seriously consider not giving them a good recommendation.

Initial Business Response /* (1000, 10, 2015/12/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent return. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We do apologize that Ms. [redacted] has not received her reimbursement for her tablet. We have contacted the warranty team, Asurion regarding this. They have resent the Egift card in the amount of $159.42 at her email [redacted]@optonline.net. We have tried to contact her via phone and email, but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This email from the conpany did not open and e guft card was not recieved tried several rimes, please maul pysical card to po box [redacted] mastic ny XXXXX
Final Business Response /* (4000, 14, 2016/01/05) */
January 5, 2016
[redacted]
P.O. Box 460
[redacted] XXXXX
Re: Complaint # XXXXXXXX
Ms. [redacted],
On behalf of Asurion, please accept this letter in response to your inquiry filed with the Revdex.com of San Francisco Bay Area & Northern Costal California, under the above referenced file number. I would like to offer my apology that your experience with Asurion did not meet your expectations.
Asurion Services, LLC (Asurion) formerly National Electronics Warranty, LLC is the current administrator of extended service plans, buyer protection services and product support programs that serves more top consumer electronics retailers than any other provider. Asurion offer retailers and manufacturers innovative, customizable solutions for the delivery of [redacted] service and support throughout the product ownership experience.
Asurion strives to provide world class [redacted] service. Each call or letter that comes into Asurion regarding concerns or issues relating to our service plan(s) is thoroughly investigated.
Your complaint filed with the Revdex.com was filed against Walmart.com and forwarded to Asurion for follow up. In your original complaint you stated the following.
You submitted a claim for a tablet purchased at Walmart.com. You did not receive a reimbursement of the purchase price you had been told to expect.
Your desired resolution is a reimbursement of the purchase price paid for the tablet.
A review of your service history for the Replacement Plan you purchased has been completed. The research revealed a representative from Walmart.com contacted us to let us know you did not receive the reimbursement as first expected. The original reimbursement was invoiced December 19, 2014 and sent in the form of an e-gift card to the e-mail address on file for you. On December 17, 2015 we learned you did not receive the original e-gift card. A second reimbursement was invoiced December 21, 2015 and also sent to the e-mail address on file for you. You informed Walmart that you did receive the e-mail with the reimbursement; however you were unable to open and access the attachment with the e-gift card. A request was submitted to mail a reimbursement check to your P.O. Box address at the top of this letter. Check # XXXXXXXXX payable to you in the amount of $141.19, the purchase price amount including sales tax, was issued December 31, 2015 and mailed to your P.O. Box address. If you have not received the reimbursement check upon receipt of this letter please contact me at XXX-XXX-XXXX or by e-mail at [redacted]@asurion.com.
I hope this response provides you with the necessary information to close out this complaint filed against Asurion If we can be of further assistance to you regarding this matter, please do not hesitate to contact me directly at XXX-XXX-XXXX.
Regards,
[redacted]
Compliance Coordinator [redacted]@asurion.com
[redacted] XXXXX

Initial Business Response /* (1000, 5, 2014/08/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order he placed for hand towels and Lysol wipes. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised us he was not happy with the way his items arrived. We advised him we would escalate his concerns to the proper department for review. Mr. [redacted] advised us that he just wanted the shipper to be notified. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/18) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]’s complaint, we immediately took corrective action to rectify her issue. We reached out to her on February 17, 2014, under incident XXXXXX-XXXXXX. We issued her a $50 egift card to help her purchase a newer model Vacuum that we reserved for her at her local Walmart store. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 11, 2014/07/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for a blanket that is no longer available in our inventory. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We contacted our fulfillment centers and have been advised that we no longer have this item available in our inventory any longer. We apologized to Ms. [redacted] for her troubles and issued her a $25.00 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did issue me this gift card, but they have still failed to take down the indirect posting on their website. The Purple Frog blanket is still available to be ordered and is still even shown as being in stock.
Final Business Response /* (4000, 15, 2014/07/24) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. We have been advised the blanket will be removed from our site, as we longer have that specific color in stock. We left Ms. [redacted] a message with the details. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2015/07/16) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that the listing for the Mainstays Student Desk Mr. [redacted] ordered is correct. The listing clearly indicates the following "Final price and shipping options depends on options you choose. Base price subject to availability." The listing also displays the optional chairs available along with the cost that would be added to the base price of the desk. This step is required before the final checkout. However, we understand the frustration and inconvenience this has caused Mr. [redacted]. That is why we have issued him a courtesy $20 egift card to help him with his next online or in-store purchase. On July 15, 2015, we attempted to call Mr. [redacted] and left him a message. We sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/08) */
[redacted] the store manager at the Kirkwood location contacted me today and we are able to resolve this issue in a professional manner

Initial Business Response /* (1000, 15, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. We contacted the manufacturer regarding Ms. [redacted]' concerns and confirmed that the label and name on the hair product has been changed and she was receiving the correct product. We have been informed that the formula for the product has not changed. We apologize for any inconvenience Ms. [redacted] experienced and are updating our website to ensure we have a correct details to avoid confusion in the future. We have refunded Ms. [redacted] in full for her order and sent her additional cans as a courtesy. If Ms. [redacted]' is not satisfied with the product she received, she is welcome to donate or discard it. Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Walmart.com associate is lying in saying that the product packaging changed, but not the product. I have the original empty can still. The ingredients are NOT the same. Yes, they sent extra cans of a product, but I am not aware of the BAIT AND SWITCH law going out of affect. It has been over a month since I placed the original order. My vacation/anniversary was a disaster, because I had nothing for my hair. I personally called Suave, BEFORE walmart.com did, I was told it was a new formula, but worked better. After research, I found a Facebook page that is being used by people with hair like mine to vent their frustration with the new product being worthless. I have every email from Walmart.com. Most of the responses aren't from anyone who speaks English. Walmart.com did refund my money 3 days short of a month of dealing with this, but, I do not feel it was ever handled correctly. The first box wasn't even packaged legally for transport. The second one was. I will NEVER order from Walmart.com again. I will never suggest to another [redacted] to order from Walmart.com. walmart.com feels that by sending me extra cans of a worthless product and refunding my money they have closed the complaint. I feel it should stay open permanently to be a caution to other consumers.
Final Business Response /* (4000, 19, 2016/03/03) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. As we advised in our previous response, we have confirmed with Suave that although the packaging has changed, the formula of the mousse she purchased remains the same. We are very sorry for any inconvenience this may have caused Ms. [redacted] but due to the fact that the packaging of the item has been changed by the manufacturer, we no longer carry the item in its exact form as Ms. [redacted] had previously received. We have updated our site with the new image to avoid any further confusion. The issues with the how the bottles were packaged for transit have been addressed. Walmart.com considers this matter closed as we have no further information to add at this time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 21, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have stated, "[redacted]" is lying. I have an empty can of the 10 items I paid for from Walmart.com. I have 17 cans of the substitute Walmart.com sent me. The ingredients are different! I spoke directly with [redacted], they sent me a coupon to try a different product, "as the product I am wanting is no longer manufactured and the new product isn't working for you"!!!!!
I want this complaint to stay open to warn other customers of bait and switch and lying employees. As well as the shipping department violations of federal laws.

Initial Business Response /* (1000, 10, 2015/01/14) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding a Pick up Today order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We spoke with **. [redacted] and he advised us he did not receive one video as the store could not find it. We have refunded **. [redacted] for the video and apologized for the inconvenience this caused him. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] has completely resolved the issue.

Initial Business Response /* (1000, 5, 2014/03/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Spa Sensations 8" Memory Foam Mattress, Multiple Sizes; Size: Queen she never received. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. The Spa Sensations 8" Memory Foam Mattress, Multiple Sizes; Size: Queen was lost in store and since has been returned back to our return centers as of March 17, 2014. Ms. [redacted] was able to have a replacement issued when calling our [redacted] service team. Our records show that the replacement Spa Sensations 8" Memory Foam Mattress, Multiple Sizes; Size: Queen was picked up at the store as of March 10, 2014. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 22, 2014/09/25) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a gift card. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted] complaint, we reviewed his Walmart.com account and order history. We apologized to [redacted] for not receiving his order on time. [redacted] received a full refund in the amount of $221.86 on September 12th. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 20, 2015, Ms. [redacted] placed an order for two Nerf Blasters and a refill pack to be picked up at her local store.
Ms. [redacted] was sent an email advising her that her order had arrived at the store and it was ready for pick up. The order was not picked up in the timeframe allotted and it was canceled and refunded. We have tried to reach Ms. [redacted] several times to discuss her refund at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the defective Keurig Elite K40 Single Serve Coffeemaker Brewing System she wanted to return. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s purchased the Keurig Elite K40 Single Serve Coffeemaker Brewing System and from the first day it has not been working properly. Because she is disabled, she can not go to her local Walmart store to exchange it. We contacted Ms. [redacted]'s and advised that we can issue a replacement to her. We issued a UPS call tag to have her defective Keurig Elite K40 Single Serve Coffeemaker Brewing System picked up from her home. For the inconvenience, we have issued a $45 Egift Card to help purchase new K-Cup coffees. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/03/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart did what they said they would do, but unfortunately, I'm having the same problems with the replacement brewer. I'd like some more time to continue observing what's happening with this brewer, as I've just received it. Eventually, I might want to replace it with a different model of a Keurig brewer.

Initial Business Response /* (1000, 10, 2015/09/23) */
Walmart.com received a Revdex.com complaint from [redacted] regarding ship to store items that were to be picked up by sister and niece. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] had her sister go to the store to pick up 3 items after a delay in status. When the doll was picked up, an item was missing in box, so the [redacted] received $24.42 as a return. The store representative also provided a $20.00 gift card to the sister and niece for the inconvenience and disappointing shopping experience.. The store's manager, [redacted] S., also reached out directly to the [redacted] and offered another $40.00 gift card directly to [redacted]. Our [redacted] was satisfied with our service. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because the whole situation was a big inconvience. A $20 online gift card and a $40 gift card does not suffice. The only reason you all reached out and did what you did is because I reached out first. Not one time did Walmart offer a solution to the problem when my sister went to pick up the item nor did they offer a solution when I called. You really think a $20 online gift card and a $40 gift card suffices after all of this. My nieces birthday was 9/13, I placed the order on 9/5 which was plenty of time for the gift to arrive. What has Walmart done to figure out where the gift was? But you know what that is fine, you all have lost me as a [redacted]. Point blank period, I already signed up for Amazon Prime. I will never make another Walmart.com purchase nor will I shop in Walmart stores. My shopping will be done at [redacted] cause Walmarts [redacted] service in stores is not that good either and half the time I have to go to other stores anyway. Thank you for not keeping me as a loyal [redacted].
Final Business Response /* (4000, 14, 2015/10/19) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. As Ms. [redacted] advised in her complaint, she had placed an order for her sister and niece on September 5, 2015 for 4 items. One of the items was listed as available for pick up that same day. However, when our store associate went to pick the item, we found it was not available. As such, that part of the order had to be canceled. Two items from the order were selected to be shipped to a Walmart store for pick up and one was shipped directly to the recipient. Unfortunately, one of the items that was shipped to the store was lost and we were unable to deliver the product. A refund in the amount of $24.42 was processed on September 14, 2015. As we previously advised, a store associate provided a $20.00 gift card to Ms. [redacted]'s sister and niece for the inconvenience and disappointing shopping experience and also provide Ms. [redacted] with a $40 Gift Card. We appreciate Ms. [redacted]'s feedback and are very sorry for the inconvenience. However, additional compensation will not be provided at this time. As such, Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response but I do not want anything from them not do I want them to contact me further. They need to know this was very unacceptable and have left a very bad taste in my mouth. The [redacted] service they provided through the whole ordeal was terrible. They still have not said what happened to the doll, but it was lost. But UPS has a signature on file from who signed for the doll and it was scanned in the store because I wouldn't have received the item is ready for pick up emails. No one offered a solution for the issue. Only until I sent complaints someone reached out, if I wouldn't have done that they wouldn't have reached out. Lesson learned, my family and I will never purchase anything from Walmart.com again.

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] ordered five $10.00 gift cards using his Visa rewards. Mr. [redacted] received 2 cards but advised that he was missing 3. As a one-time courtesy, we sent Mr. [redacted] a $30 gift card and escalated his concerns regarding his experience with our [redacted] service agents for review and coaching. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8:30am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 23, 2015, Mr. [redacted] placed an order for a VIZIO 39" LED HDTV for same day pick up at his local Walmart store. Unfortunately, the store he selected did not have the item in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If an item is sent from a distribution center, a new order is created. In this case, we had to create a new order. Due to the delay, Mr. [redacted] canceled the transaction with his financial institution and was issued a full refund. We have tried to reach Mr. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are full of it. There was no store on the east coast with the tv. The soonest possible pick up date was 3 weeks away. They didn't offer any terms to that. I accept they're response if they'll admit they're full of it. I had to go to extraordinary lengths to get my money back. Without the Revdex.com's help I was looking at a 3 week hold on my money. All they had to do was offer a similar tv, but no. They were deaf and dumb until the Revdex.com contacted them on my behalf.
Final Business Response /* (4000, 11, 2015/12/30) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We apologize for any inconvenience caused by this order. We tried to reach Mr. [redacted] several times at (XXX) XXX-XXXX and by email to discuss this matter but were unsuccessful. In light of these events, Walmart.com considers this matter closed at this time but we encourage Mr. [redacted] to contact us directly if he needs assistance.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for the Danskin Now Girls' Dance Leotard W/ Back Keyhole, Size: M, Actual Color: Savannah print of order#XXXXXXXXXXXXX. We thank you for the...

opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On December 27, 2015 we refunded Ms. [redacted] $11.00 back onto her original method of payment. We have attempted to reach Ms. [redacted] and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Paypal resolved the issue. No thanks to walmart.com.
Also, walmart.com never tried to contact me. Wow.
525.00 was held by walmart.com for over a month on a cancelled order. After many phone calls to them I finally got paypal to tefund the money. His case can be considered closed however it was paypal not walmart that made it right.
Final Business Response /* (4000, 14, 2016/01/20) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. We received Ms. [redacted]'s dispute from PayPal on December 17, 2015 before we received her Revdex.com complaint on December 22, 2015. Once a chargeback has been filed on an account, no refunds or replacements can be issued until the chargeback has been resolved. On November 22, 2015 Ms. [redacted] contacted our [redacted] Service Team and advised us that her order was shipping to an incorrect address. Our Team worked quickly and diligently to have the items of the order cancelled. We are sorry that the Danskin Now Girls' Dance Leotard was not able to be cancelled. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com