Walmart.com

Initial Business Response /* (1000, 5, 2014/09/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his account and order history. We have confirmed that FedEx attempted to deliver Mr. [redacted]'s order on August 26, 2014 to the Ship To Store destination, but an associate was not available. As a result, our [redacted] care made arrangements for Mr. [redacted] to pick up his order at his local FedEx facility.
On September 10, 2014, we spoke with Mr. [redacted] over the phone. We apologized for the inconvenience and assured him that his concerns have been forwarded to the appropriate management groups to improve our service quality. We offered to send him a $25 egift card to compensate him for the inconvenience he experienced and he accepted. We also confirmed in our conversation that he no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/09/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the incorrect item she received for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and she advised she ordered the Golds Gym Trainer [redacted], but received the Pro Form 520ZNi instead. Ms. [redacted] advised that she needed the item picked up from her home as soon as possible and needed to be refunded. On January 18, 2016, freight carrier Seko Worldwide picked up the incorrect item. We refunded Ms. [redacted] $476.99 on her original method of payment. Also for the inconvenience we have issued a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that Ms. [redacted] seleceted Ship To Home as a shipping method and included the Walmart store address as the delivery address. Therefore, the store's system was unable to identify the order. However, the store has agreed to contact Ms. [redacted] to compensate her for her order that she incorrectly shipped to the store. Unfortunately, the number (XXX)XXX-XXXX is not a working number. The store will be resolving Ms. [redacted]'s issue via email. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Athens issue was resolved, Walmart emailed me and I was able to get a full refund thank you so much Revdex.com.

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from [redacted] in regards to a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Her order was delayed due to a system issue. We have refunded Ms. [redacted] in full. As compensation for issues surrounding her order, we sent Ms. [redacted] a $20 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Business Response /* (1000, 8, 2015/12/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her request for the rollback pricing adjustment for the Butterball Electric Turkey Fryer, Stainless Steel of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and we have honored the $12.33 as a one-time courtesy. For all of the inconvenience we have also issued $20.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/27) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] M [redacted] regarding her orders that were cancelling. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. We have determined that the orders were cancelling due to a glitch in our finance screening system. We have escalated this to our billing team and they have put her account in a positive state, so she is able to process orders. Ms. [redacted] placed a new order, and it has shipped out. Ms. [redacted] should be able to place orders from here on out. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr, [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We confirmed that the listing for the Kingdom of Heaven Blu Ray Mr. [redacted] ordered was incorrect. We have corrected the listing and issued Mr. [redacted] a refund for his order while allowing him to keep the copy he received. We understand the inconvenience this has caused Mr. [redacted]. That is why we have issued him a courtesy $10 egift card to help him with his next purchase. On February 2, 2015, we spoke with Mr. [redacted] directly over the phone. We assured him that his concerns were heard and we are making every effort to prevent this from happening again in the future. During our conversation, we confirmed Mr. [redacted] no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/28) */
RE: [redacted] / Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.

After thoroughly reviewing Mr. [redacted]'s account records, we have confirmed his gift card could not be refunded since it was already redeemed. Per our Gift Card terms and conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com account. Customers are solely responsible for keeping the passwords for their Walmart.com account safe and for any activity conducted under their account. We attempted to call Mr. [redacted] at his day and evening phone numbers, but he was not available. We left him a detailed message on his voicemail and his email with these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart considers this case closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 7, 2015/12/09) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 23, 2015, Mr. [redacted] placed an order for a VIZIO 39" LED HDTV for same day pick up at his local Walmart store. Unfortunately, the store he selected did not have the item in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If an item is sent from a distribution center, a new order is created. In this case, we had to create a new order. Due to the delay, Mr. [redacted] canceled the transaction with his financial institution and was issued a full refund. We have tried to reach Mr. [redacted] several times to discuss this situation at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (3000, 9, 2015/12/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They are full of it. There was no store on the east coast with the tv. The soonest possible pick up date was 3 weeks away. They didn't offer any terms to that. I accept they're response if they'll admit they're full of it. I had to go to extraordinary lengths to get my money back. Without the Revdex.com's help I was looking at a 3 week hold on my money. All they had to do was offer a similar tv, but no. They were deaf and dumb until the Revdex.com contacted them on my behalf.
Final Business Response /* (4000, 11, 2015/12/30) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We apologize for any inconvenience caused by this order. We tried to reach Mr. [redacted] several times at (XXX) XXX-XXXX and by email to discuss this matter but were unsuccessful. In light of these events, Walmart.com considers this matter closed at this time but we encourage Mr. [redacted] to contact us directly if he needs assistance.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for the Danskin Now Girls' Dance Leotard W/ Back Keyhole, Size: M, Actual Color: Savannah print of order#XXXXXXXXXXXXX. We thank you for the...

opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On December 27, 2015 we refunded Ms. [redacted] $11.00 back onto her original method of payment. We have attempted to reach Ms. [redacted] and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Paypal resolved the issue. No thanks to walmart.com.
Also, walmart.com never tried to contact me. Wow.
525.00 was held by walmart.com for over a month on a cancelled order. After many phone calls to them I finally got paypal to tefund the money. His case can be considered closed however it was paypal not walmart that made it right.
Final Business Response /* (4000, 14, 2016/01/20) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. We received Ms. [redacted]'s dispute from PayPal on December 17, 2015 before we received her Revdex.com complaint on December 22, 2015. Once a chargeback has been filed on an account, no refunds or replacements can be issued until the chargeback has been resolved. On November 22, 2015 Ms. [redacted] contacted our [redacted] Service Team and advised us that her order was shipping to an incorrect address. Our Team worked quickly and diligently to have the items of the order cancelled. We are sorry that the Danskin Now Girls' Dance Leotard was not able to be cancelled. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/04/08) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was issued a refund for her order and allowed to keep the Hello Kitty Pez Dispensers that were delivered to her at no charge. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand the frustration this has caused Ms. [redacted]. That is why we have arranged to issue Ms. [redacted] a courtesy $50 egift card to help her with her next purchase. On April 8, 2015, we reached out to Ms. [redacted] and explained the details above. We advised her to contact us so we could complete our arrangement to issue her a $50 egift card. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for a PS4 Need for Speed game for same day pick up at his local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. We issued an Egift Card for the difference in price for the game in the amount of $28.56 to honor the Black Friday price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 11, 2014/07/14) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for a blanket that is no longer available in our inventory. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time...

she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We contacted our fulfillment centers and have been advised that we no longer have this item available in our inventory any longer. We apologized to Ms. [redacted] for her troubles and issued her a $25.00 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/07/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did issue me this gift card, but they have still failed to take down the indirect posting on their website. The Purple Frog blanket is still available to be ordered and is still even shown as being in stock.
Final Business Response /* (4000, 15, 2014/07/24) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. We have been advised the blanket will be removed from our site, as we longer have that specific color in stock. We left Ms. [redacted] a message with the details. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 22, 2014/09/25) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a gift card. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted] complaint, we reviewed his Walmart.com account and order history. We apologized to [redacted] for not receiving his order on time. [redacted] received a full refund in the amount of $221.86 on September 12th. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2016/02/01) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] 's order was from Pharmapacks.com, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. We notified the Pharmapacks.com support team about Ms. [redacted]'s concerns. Pharmapacks shipped the item to Ms. [redacted] again and it was delivered to her on January 26, 2016. Ms. [redacted] has confirmed receipt of the new order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] A. [redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After investigating her issue with the Walmart store she selected for her Site to Store order directly, we confirmed her order was properly delivered and signed for by the store receiving department. Unfortunately, we confirmed her order could not be found due to either being misplaced or [redacted] theft. On July 17, 2014, we spoke with Ms. [redacted] directly over the phone at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced and shared the details we found from our investigation with the Walmart store. We confirmed a refund was processed by the store's return department on June 27, 2014. We also sent her a $75 egift card to compensate her for the inconvenience she experienced. We provided our direct number so she could follow up with us if she still needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she needs additional assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/02/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Stack-On 10-Gun Safe with Combination Lock, Hunter Green. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]’s complaint, we reviewed his Walmart.com account and order history. We have looked into this further and it shows the order was placed on 2/3/2014 and delivered and signed for on 2/7/2014 which is 4 days after the order date. We see that the order was shipped via standard shipping which can take up to 5-7 days to be delivered. With this said, the order was not late to arrive. However, as a one-time courtesy, we have issued a $50 Egift Card for any inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/09/23) */
Walmart.com received a Revdex.com complaint from [redacted] regarding ship to store items that were to be picked up by sister and niece. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] had her sister go to the store to pick up 3 items after a delay in status. When the doll was picked up, an item was missing in box, so the [redacted] received $24.42 as a return. The store representative also provided a $20.00 gift card to the sister and niece for the inconvenience and disappointing shopping experience.. The store's manager, [redacted] S., also reached out directly to the [redacted] and offered another $40.00 gift card directly to [redacted]. Our [redacted] was satisfied with our service. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response because the whole situation was a big inconvience. A $20 online gift card and a $40 gift card does not suffice. The only reason you all reached out and did what you did is because I reached out first. Not one time did Walmart offer a solution to the problem when my sister went to pick up the item nor did they offer a solution when I called. You really think a $20 online gift card and a $40 gift card suffices after all of this. My nieces birthday was 9/13, I placed the order on 9/5 which was plenty of time for the gift to arrive. What has Walmart done to figure out where the gift was? But you know what that is fine, you all have lost me as a [redacted]. Point blank period, I already signed up for Amazon Prime. I will never make another Walmart.com purchase nor will I shop in Walmart stores. My shopping will be done at [redacted] cause Walmarts [redacted] service in stores is not that good either and half the time I have to go to other stores anyway. Thank you for not keeping me as a loyal [redacted].
Final Business Response /* (4000, 14, 2015/10/19) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. As Ms. [redacted] advised in her complaint, she had placed an order for her sister and niece on September 5, 2015 for 4 items. One of the items was listed as available for pick up that same day. However, when our store associate went to pick the item, we found it was not available. As such, that part of the order had to be canceled. Two items from the order were selected to be shipped to a Walmart store for pick up and one was shipped directly to the recipient. Unfortunately, one of the items that was shipped to the store was lost and we were unable to deliver the product. A refund in the amount of $24.42 was processed on September 14, 2015. As we previously advised, a store associate provided a $20.00 gift card to Ms. [redacted]'s sister and niece for the inconvenience and disappointing shopping experience and also provide Ms. [redacted] with a $40 Gift Card. We appreciate Ms. [redacted]'s feedback and are very sorry for the inconvenience. However, additional compensation will not be provided at this time. As such, Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2015/10/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response but I do not want anything from them not do I want them to contact me further. They need to know this was very unacceptable and have left a very bad taste in my mouth. The [redacted] service they provided through the whole ordeal was terrible. They still have not said what happened to the doll, but it was lost. But UPS has a signature on file from who signed for the doll and it was scanned in the store because I wouldn't have received the item is ready for pick up emails. No one offered a solution for the issue. Only until I sent complaints someone reached out, if I wouldn't have done that they wouldn't have reached out. Lesson learned, my family and I will never purchase anything from Walmart.com again.

Initial Business Response /* (1000, 5, 2015/08/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for order#XXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has advised us that he was not able to exchange his Intex Queen 22" Rising Comfort Airbed Mattress with Built-In Electric Pump at his local store. For the inconvenience, as a one-time courtesy we refunded Mr. [redacted] $45.76 back onto his original method of payment. We have attempted to reach Ms. [redacted] via email and phone and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this. 1) I just checked my method of payment and a credit HAS NOT been issued as of today 9/4/15 @ 8:15am. 2) Walmart has not taken ownership of the problem and that is they stand by their employes NOT following written store policy. I wasted an hour of my day at the Walmart in Suisun trying to reach a solution to a simple exchange. I read the policy on line before I went there that day to make sure I was with in my rights to exchange, what followed was extremely poor [redacted] service.
I was left message on my phone by Walmart saying they would refund the money to my card and if I had questions please call them back. I didn't have question so I didn't call. They make it sound like they've been trying to contact me but I don't want to talk to them. They have my number if they want to talk to me about this the say "we would like to talk and can you please return my call"
Final Business Response /* (4000, 9, 2015/09/07) */
Walmart.com received Mr. [redacted]' additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted] did not sign the refund affidavit we issued on August 28, 2015 and this offer expired on September 5, 2015. We have contacted Mr. [redacted] and processed another refund without an affidavit. Mr. [redacted] will receive $45.76 within the next 3-5 business days onto his original method of payment. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 15, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After Walmart.com received Ms. [redacted]' complaint, we reviewed her account and order history. We contacted the manufacturer regarding Ms. [redacted]' concerns and confirmed that the label and name on the hair product has been changed and she was receiving the correct product. We have been informed that the formula for the product has not changed. We apologize for any inconvenience Ms. [redacted] experienced and are updating our website to ensure we have a correct details to avoid confusion in the future. We have refunded Ms. [redacted] in full for her order and sent her additional cans as a courtesy. If Ms. [redacted]' is not satisfied with the product she received, she is welcome to donate or discard it. Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2016/02/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The Walmart.com associate is lying in saying that the product packaging changed, but not the product. I have the original empty can still. The ingredients are NOT the same. Yes, they sent extra cans of a product, but I am not aware of the BAIT AND SWITCH law going out of affect. It has been over a month since I placed the original order. My vacation/anniversary was a disaster, because I had nothing for my hair. I personally called Suave, BEFORE walmart.com did, I was told it was a new formula, but worked better. After research, I found a Facebook page that is being used by people with hair like mine to vent their frustration with the new product being worthless. I have every email from Walmart.com. Most of the responses aren't from anyone who speaks English. Walmart.com did refund my money 3 days short of a month of dealing with this, but, I do not feel it was ever handled correctly. The first box wasn't even packaged legally for transport. The second one was. I will NEVER order from Walmart.com again. I will never suggest to another [redacted] to order from Walmart.com. walmart.com feels that by sending me extra cans of a worthless product and refunding my money they have closed the complaint. I feel it should stay open permanently to be a caution to other consumers.
Final Business Response /* (4000, 19, 2016/03/03) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. As we advised in our previous response, we have confirmed with Suave that although the packaging has changed, the formula of the mousse she purchased remains the same. We are very sorry for any inconvenience this may have caused Ms. [redacted] but due to the fact that the packaging of the item has been changed by the manufacturer, we no longer carry the item in its exact form as Ms. [redacted] had previously received. We have updated our site with the new image to avoid any further confusion. The issues with the how the bottles were packaged for transit have been addressed. Walmart.com considers this matter closed as we have no further information to add at this time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 21, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As I have stated, "[redacted]" is lying. I have an empty can of the 10 items I paid for from Walmart.com. I have 17 cans of the substitute Walmart.com sent me. The ingredients are different! I spoke directly with [redacted], they sent me a coupon to try a different product, "as the product I am wanting is no longer manufactured and the new product isn't working for you"!!!!!
I want this complaint to stay open to warn other customers of bait and switch and lying employees. As well as the shipping department violations of federal laws.

Initial Business Response /* (1000, 10, 2014/04/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the issues with her order for the Schwinn Traveler 2-Seater Trailer. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] was advised to purchase a gift card in order to purchase the Schwinn Traveler 2-Seater Trailer for $144 online. In store price was $169. It was out of stock and therefore cancelled. We contacted Ms. [redacted] and advised that even though Wal-mart is one company; the store and Walmart.com are two separate entities. Because we are not in competition with ourselves we do not ad match online pricing with stores and vice versa. What may show in stock online may not be the same in store. We have escalated this issue to the appropriate to review and address regarding the incorrect information that was given to Ms. [redacted].

Ms. [redacted] wanted cash back for the Gift Card she purchased, but unfortunately, we are unable to process any refunds for Gift Cards. However, we advised that we will be more than happy to contact the store she made the purchase from to see if they are willing to give cash back. Ms. [redacted] advised that after some consideration, she has decided to use the gift card instead. For the inconvenience, we have issued a $15 Egift Card. As Such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com