Walmart.com

Initial Business Response /* (1000, 10, 2014/09/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed with the warranty companty Newcorp that Mr. [redacted] filed a claim with them on August 14, 2014. Newcorp issued Mr. [redacted] a prepaid shipping label that was sent to his shipping address via United States Postal Service. We also confirmed that Mr. [redacted]'s phone was returned through UPS on August 28, 2014 and an electronic gift card for the amount of the phone was sent to him on September 2, 2014. On September 3, 2014, we spoke with Mr. [redacted] directly over the phone. We apologized for the inconvenience and assured his concerns have been communicated with the Newcorp management team. We confirmed in our conversation that he no longer needed assistance. In light of this, Walmart.com considers this case closed. However, we will continue to work with Mr. [redacted] if he needs further assistance from us.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/21) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding the failed delivery attempts of order#[redacted] and cancellation of order#[redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and...

appreciate the time he has taken to provide us with her feedback and comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. **. [redacted] has been refunded for order#[redacted]. Due to the cancellation issues with order#[redacted] the Management Team of Store#[redacted] has located the Samsung 46" 1080p 60Hz LED Smart HDTV, UN46H5203AFXZA /UPC# [redacted]. This item has been placed on hold for pick up. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2015/01/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart did gave me a TV but again they fooled me by giving defective TV. I hooked up my TV today and the TV did worked but there is a problem in the screen towards the right side of the screen which is popped out thus affecting the quality and the viewing experience.
I don't know what to do next? I am really tired of this rediculous walmart service, everytime they create some or the other problem and are just spending my time without any solution.
Please help...
Final Business Response /* (4000, 11, 2015/01/09) */
[redacted] received **. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. **. [redacted] has emailed and advised that he received the replacement from the store. I have contacted **. [redacted] at [redacted]. I advised him that his issue with [redacted] regarding order#[redacted] and [redacted] have all been refunded and the issue has been closed. I also advised him that the TV he purchased from store#[redacted] would have to be resolved by that store. **. [redacted] advised me that the first in-store TV he purchased was defective and he was able to make the exchange at the store. I advised him that going forward any future issues would need to be handled by the store and for any .com issues he would need to contact Walmart Customer Service. He verbalized understanding. [redacted] considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted]
Final Consumer Response /* (2000, 13, 2015/01/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 6, 2016/02/01) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] 's order was from Pharmapacks.com, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. We notified the Pharmapacks.com support team about Ms. [redacted]'s concerns. Pharmapacks shipped the item to Ms. [redacted] again and it was delivered to her on January 26, 2016. Ms. [redacted] has confirmed receipt of the new order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] A. [redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/01/09) */
Friday, January 9, 2015
Filed Electronically
Revdex.com of Arkansas, Inc.
XXXXX [redacted] Road
[redacted] XXXXX
RE: Revdex.com Complaint Case# XXXXXXXX [redacted] Ticket No. XXXXXXXX
Dear Janna
I am writing...

you in response to the above referenced complaint.
Our store manager's number one priority is our [redacted]'s satisfaction. Store Manager Alland Anderson contacted Guatam [redacted] and they report this complaint has been resolved at store level to [redacted] satisfaction. Alland advised they spoke with Mr. [redacted] in regards to his Iphone 6. He was advised the store did not have the product in stock to honor the rain check he requested as they only received a few since Thanksgiving. To satisfy the [redacted], Alland advised Mr. [redacted] to purchase the item from another retailer and bring in his receipt to the store. There they will give him the difference between what he has paid and what we advertised. They will also issue him a $75.00 Walmart gift card.
We will consider this matter closed unless notified otherwise.
With regard,
[redacted]
Resolution Coordinator
Wal-Mart Stores, Inc.
Initial Consumer Rebuttal /* (2000, 8, 2015/01/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
issue resolved. Walmart paid the diff between my buying price and advertised price.

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] placed an order on December 4, 2015 with one of our Marketplace retailers, Toywiz. Refunds and returns for items purchased through our Marketplace retailers do have to be handled by the retailer. Since she was having trouble contacting Toywiz, we reached out to them on her behalf and requested that they assist Ms. [redacted] in returning her item. Ms. [redacted] confirmed with us that she has been sent the return label for her item and that Toywiz has waived their restocking fees as a one-time courtesy. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Toywiz did not send me a return label, I was responsible for the cost to return the item. If I had known at the time when I placed my order at Walmart.com that I was dealing with a third party vendor and all the fee's associated with any returns then I would not have placed the order to begin with. The website clearly stated that I could return my item to the nearest Walmart store. I decided to give the toy to a child in need instead of paying the fee's to return the item. Lesson learned, I will not order anything else from Walmart.

Initial Business Response /* (1000, 5, 2015/02/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that the $50 gift card Mr. [redacted] received was included with the GoPro Hero 4 he purchased as part of a promotional offer. Per our gift card terms, gift cards cannot be refunded. However, we understand the frustration this has caused Mr. [redacted]. That is why we have issued him a courtesy $50 refund for his gift card. On February 11, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/31) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for order#XXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] has advised us that he was not able to exchange his Intex Queen 22" Rising Comfort Airbed Mattress with Built-In Electric Pump at his local store. For the inconvenience, as a one-time courtesy we refunded Mr. [redacted] $45.76 back onto his original method of payment. We have attempted to reach Ms. [redacted] via email and phone and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/09/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this. 1) I just checked my method of payment and a credit HAS NOT been issued as of today 9/4/15 @ 8:15am. 2) Walmart has not taken ownership of the problem and that is they stand by their employes NOT following written store policy. I wasted an hour of my day at the Walmart in Suisun trying to reach a solution to a simple exchange. I read the policy on line before I went there that day to make sure I was with in my rights to exchange, what followed was extremely poor [redacted] service.
I was left message on my phone by Walmart saying they would refund the money to my card and if I had questions please call them back. I didn't have question so I didn't call. They make it sound like they've been trying to contact me but I don't want to talk to them. They have my number if they want to talk to me about this the say "we would like to talk and can you please return my call"
Final Business Response /* (4000, 9, 2015/09/07) */
Walmart.com received Mr. [redacted]' additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted] did not sign the refund affidavit we issued on August 28, 2015 and this offer expired on September 5, 2015. We have contacted Mr. [redacted] and processed another refund without an affidavit. Mr. [redacted] will receive $45.76 within the next 3-5 business days onto his original method of payment. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2015/03/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We researched and saw where Mr. [redacted] did place an intent to cancel the order, but the Waterproof Underpad Bed Protector and 4-Foot Folding Table were shipped. We have refunded Ms. [redacted] $79.00 for the items she did not receive . As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/03/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A representative contacted me. Listened to my case. And agreed that I should be refunded the money. She applied the refund. And I received it. I am satisfied with the outcome of utilizing the Revdex.com to resolve this matter. Your services are much appreciated.

Initial Business Response /* (1000, 10, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his site to store order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. When Mr. [redacted] arrived at the store to pick up his order, it could not be located. Our Store Manager searched for the package and was able to locate it. As a courtesy, our Store Manager drove to Mr. [redacted]'s residence and attempted to hand deliver the package. Unfortunately, Mr. [redacted] could not be reached and the package was left at his mailbox. As a courtesy, we have refunded Mr. [redacted] for his order total. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate Walmart's effort to correct the situation. However, nobody can afford to lose hours on a purchase, let alone a $3.74 one. I did not request for the product to be delivered. And, I already had another one shipped directly to me. And, I had not requested a comp.
Final Business Response /* (4000, 14, 2016/01/25) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted]'s original desired resolution was to have the hooks shipped to him. When his concerns were escalated and we were able to locate the items, the store manager personally delivered the order to his door as a one-time courtesy and we also issued a full refund for the order. We attempted to contact Mr. [redacted] to discuss his concerns further, however he did not respond. As such, Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, I appreciate Walmart's effort to correct the situation. However, nobody can afford to lose hours on a purchase, let alone a $3.74 one. I did not request for the product to be delivered. And, I already had another one shipped directly to me. And, I had not requested a comp.

Initial Business Response /* (1000, 5, 2014/07/18) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Final Business Response /* (4000, 11,...

2014/07/31) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
On July 30, 2014, we spoke with Mr. [redacted]. We apologized for the inconvenience he experienced through our online customer support number and his local store. We assured him that his concerns were forwarded to the appropriate management groups to be reviewed. We offered the Backyard Grill at a discounted price if he decided to place a new order for the grill. Unfortunately, he declined our offer since he purchased a grill from another retailer. We issued Mr. [redacted] a $20 egift card to compensate him for the inconvenience and advised him to contact us if he had any follow up questions or concerns. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his orders that were cancelling. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Unfortunately, unauthorized or fraudulent charges occur. We have reviewed Mr. [redacted]'s account and order history. Our records indicate that the orders did not pass [redacted] finance screenings and caused his orders to cancel. We have escalated this to our billing team and they have put his account in a positive state, so he is able to process orders. We left Mr. [redacted] a message with the above information. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Now after placing order and credit department didn't flag my account was provided with confirmation that item was available for instore pickup! but now another surprise item was no where to be found and was automatically refunded without my knowledge and while in line another person was also have same issue with the store and went right inside my conversation with the manager [redacted] how walmart is [redacted] service has really deteriorated instore! The store was 45min away from my house! The item was 199.99 yesterday when I purchased online and now raise to $299.99 did I mention that I was instore wait "2 HOURS" to pickup item which was show ready with email confirmation for pickup
order number: XXXXXXX-XXXXXX

Initial Business Response /* (1000, 5, 2015/02/02) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr, [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We confirmed that the listing for the Kingdom of Heaven Blu Ray Mr. [redacted] ordered was incorrect. We have corrected the listing and issued Mr. [redacted] a refund for his order while allowing him to keep the copy he received. We understand the inconvenience this has caused Mr. [redacted]. That is why we have issued him a courtesy $10 egift card to help him with his next purchase. On February 2, 2015, we spoke with Mr. [redacted] directly over the phone. We assured him that his concerns were heard and we are making every effort to prevent this from happening again in the future. During our conversation, we confirmed Mr. [redacted] no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/04/08) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was issued a refund for her order and allowed to keep the Hello Kitty Pez Dispensers that were delivered to her at no charge. Earlier this month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand the frustration this has caused Ms. [redacted]. That is why we have arranged to issue Ms. [redacted] a courtesy $50 egift card to help her with her next purchase. On April 8, 2015, we reached out to Ms. [redacted] and explained the details above. We advised her to contact us so we could complete our arrangement to issue her a $50 egift card. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/12/22) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
On December 21, 2014 we issued [redacted] a refund for his [redacted] order while allowing him to keep the products he received. On December 22, 2014, we sent [redacted] an email explaining these details and advised him to contact us if he has any follow up questions or concerns. In light of this, [redacted] considers this matter closed. However, [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/05/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding the beauty box. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] was charged for the Spring beauty box, but did not receive it. We have escalated this to our beauty box team and they have shipped a replacement Spring beauty box on 5/28/2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Final Consumer Response /* (2000, 7, 2015/12/30) */
Walmart resolved this matter.

Initial Business Response /* (1000, 5, 2014/05/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] Wu regarding the order for the Kirby: Triple Deluxe (Nintendo 3DS) game. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. ** ordered the Kirby: Triple Deluxe (Nintendo 3DS) game. Ms. ** feels we cancelled her order, so she can repurchase it at the higher price. We contacted Ms. ** and let her know that an intent to cancel was placed on the order and that caused the order to cancel. Ms. ** claims that she did not authorize for anyone to cancel it, so we have escalated this over to the appropriate team to review and address. Ms. Wu has brought the game elsewhere, so we have issued a $30 Egift Card to her for the inconvenience. As such, Walmart considers this matter closed.
Again, we thank Ms. ** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Was issued a gift certificate at the same value as the cancelled order so this particular matter is closed. Will still be wary of lower price pre-orders from them in the future.

Initial Business Response /* (1000, 10, 2014/04/16) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the issues with her order for the Schwinn Traveler 2-Seater Trailer. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] was advised to purchase a gift card in order to purchase the Schwinn Traveler 2-Seater Trailer for $144 online. In store price was $169. It was out of stock and therefore cancelled. We contacted Ms. [redacted] and advised that even though Wal-mart is one company; the store and Walmart.com are two separate entities. Because we are not in competition with ourselves we do not ad match online pricing with stores and vice versa. What may show in stock online may not be the same in store. We have escalated this issue to the appropriate to review and address regarding the incorrect information that was given to Ms. [redacted].

Ms. [redacted] wanted cash back for the Gift Card she purchased, but unfortunately, we are unable to process any refunds for Gift Cards. However, we advised that we will be more than happy to contact the store she made the purchase from to see if they are willing to give cash back. Ms. [redacted] advised that after some consideration, she has decided to use the gift card instead. For the inconvenience, we have issued a $15 Egift Card. As Such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/28) */
RE: [redacted] / Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.

After thoroughly reviewing Mr. [redacted]'s account records, we have confirmed his gift card could not be refunded since it was already redeemed. Per our Gift Card terms and conditions, Walmart.com and its affiliates shall have no liability to customers for lost or stolen Walmart Gift Cards or use of any Walmart Gift Cards by third parties through their Walmart.com account. Customers are solely responsible for keeping the passwords for their Walmart.com account safe and for any activity conducted under their account. We attempted to call Mr. [redacted] at his day and evening phone numbers, but he was not available. We left him a detailed message on his voicemail and his email with these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart considers this case closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the condition of the box for the Designs 2 Go High Boy TV Stand in Black, for TVs up to 37" by Convenience Concepts, Actual Color: Black of order# XXXXXXXXXXXXX. We...

thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and apologized for the condition of the box. Ms. [redacted] advised she only wanted to give her feedback. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because [redacted] not only emailed me but called as well and I'm glad that they take feedback like this seriously because if they didn't it could be bad for business.
Complaint Response Date bumped because: Holiday