Walmart.com

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from [redacted] iop[
[redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 4, 2015, Ms. [redacted] placed an order for a $100 Red Merry Christmas Walmart Gift Card. We do apologize that Ms. [redacted] did not receive her item. This item was shipped via Fedex Smartpost and was delivered on 12/18/15 via US Postal Service. We have escalated this over to our billing team and they have advised the funds are still on the card, so they have processed a refund for the order back to Ms. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My credit card company recovered my money. I have shredded the gift card. I consider the matter closed.

Initial Business Response /* (1000, 10, 2014/06/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Link Depot 50' Ethernet Enhanced CAT6 Networking Cable. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has...

taken to provide us with his feedback and comments.

After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] ordered a Link Depot 50' Ethernet Enhanced CAT6 Networking Cable and had it shipped to his local store. When Mr. [redacted] went to pick up the item, they stated it was returned and refunded. We have reviewed the order and see that the item arrived at the store on May 12, 2014. Once an order is scanned in store, an email is sent reminding the customer. We see that there were three emails that were sent out with the reminders on May 12, 20 and 24th.

If an item is not picked up within 14 days of the scanned arrival, the item is shipped back and therefore refunded back to the original form of payment. Mr. [redacted] went to the store on May 27, 2014. Because it was past the 14 days, the order was returned back to us. For the inconvenience, we have issued a $15 Egift Card. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/06/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept it because walmart is useless and corporate policies come first than customer service and customer satisfaction

Initial Business Response /* (1000, 5, 2015/02/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a Fellowes Intellishred Shredder. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize to Mr. [redacted] that he did not receive his item and the issue was not resolved. A refund has been issued in full for $184.49. The refund will process to the original payment method. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/22) */
Walmart issued a refund as I requested.
Thanks
[redacted]

Initial Business Response /* (1000, 10, 2015/01/29) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr, [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
We have arranged to price match the price Mr. [redacted] paid for his original order. On January 29, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX to apologize for the inconvenience and notify him of our arrangement, but he was not available. We left him a message explaining these details. We also sent him an email to contact us. Unfortunately, we have not heard back from him. However, we will complete this arrangement once Mr. [redacted] contacts us. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that his order was lost in transit by the carrier and a refund was automatically issued to him after the package was returned back to our shipping facility. As a result, we were unable to process a replacement for his order. On August 13, 2014, we attempted to call Mr. [redacted] at his billing number (XXX) XXX-XXXX since he did not include a call back number in his letter. Unfortunately, we were unable to reach him. We wanted to formally apologize and offer to send him a $25 egift card to compensate him for the inconvenience. We sent him an email explaining these details and provided our direct number so he could contact us if he still needs assistance. At this time, we have not heard back from him. In light of this, Walmart.com considers this case closed. However, we will continue to work with Mr. [redacted] should he contact us back.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/01) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund he didn't receive for an item that was returned. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken...

to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased a Philips Sonicare Flexcare Rechargeable Power Toothbrush w/ UV Sanitizer HX6932/10. Mr. [redacted] states that he returned the item to his local store, but did not receive his refund. He has provided the receipts regarding the return and shows cash refund that was given. This has been escalated over to the appropriate team to review. Our records show he contacted our customer service team and they have issued a refund for the Philips Sonicare Flexcare Rechargeable Power Toothbrush w/ UV Sanitizer HX6932/10. The refund of $119.00 has been processed back to Mr. [redacted]'s original form of payment. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/04/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The fact that I had to deal with the situation for months and constantly be lied to by the local store and the web before someone finally fixed the matter should be worth something. I did finally get the refund back but almost 4 months of phone calls and time on the phone plus going into the store and then calling back again and again - I think something should be given to show Wal-Mart's understanding how much time and effort I had to put into this. A simple gift card showing their appreciation would have been a nice gesture.
Final Business Response /* (4000, 14, 2014/04/14) */
Walmart.com received Mr. [redacted] additional rebuttal arising from his original Revdex.com complaint. We do apologize for the experience Mr. [redacted] had with his order and that no compensation was offered for his troubles. For the inconvenience, we have issued a $50 Egift Card. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/10/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a refund. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] returned a chair to the store for a refund. She was not issued a refund for the tax. We have refunded Ms. [redacted] $4.61 to her original payment method on October 1, 2014. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 1, 2015, Ms. [redacted] placed an order for a My Life as 18" Doll of the Year Dogwalker for same day pick up at her local store. When the store went to fulfill the order, the item was out of stock and the order was substituted with what the store felt was a comparable item. We're sorry to hear she was not happy with the substitution. We contacted a local store in Ms. [redacted]'s area and arranged with her to pick up the doll she had original ordered. We do apologize for the inconvenience this caused and have issued Ms. [redacted] an eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/12/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never offered a substitute. The store was not out of stock when I placed the order and the doll was given away while being held for pick-up. Also, I purchased it a second time, to find out that the order was cancel again. That's when I was offered the egift card. My sister had to drive 36 minutes away from home & wait 3 hours. I had to go through so much trouble all because of the terrible [redacted] service. But thanks!
Final Business Response /* (4000, 9, 2016/01/14) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We tried to reach Ms. [redacted] at (XXX) XXX-XXXX and via email several times to discuss this matter further but were unsuccessful. Walmart.com considers this matter closed but we encourage Ms. [redacted] to contact us directly if she still needs assistance.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 6, 2015/04/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]'s complaint, we reviewed his account records and order history. We have confirmed that Mr. [redacted] placed his order on December 16, 2014 and received his projector on December 19, 2014. Mr. [redacted] contacted our [redacted] care department on March 14, 2015 to process a return for his projector. Please know that projectors are categorized under computer hardware and the return window for computer hardware is 15 days. Unfortunately, Mr. [redacted]'s projector was past the 15 day return window. However, we understand the frustration and inconvenience this has caused Mr. [redacted]. That is why we have processed a one-time courtesy refund back to his original method of payment. We notified Mr. [redacted] about the refund we issued to him and advised him to contact us if he still needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/08/24) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a recent Walmart.com order he had placed. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate Mr. [redacted] placed an order for a Canon camera lens on August 11, 2015. Per the tracking details, the item was delivered to Mr. [redacted]'s delivery address on August 13, 2015 and signed for. We're sorry to hear he didn't receive the item. Due to Mr. [redacted]'s return history, we will not be issuing a refund for this order. He will need to dispute the charges with his financial institution. Mr. [redacted]'s account has been closed and any future Walmart.com orders will be canceled. Walmart.com considers this matter closed.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/08/25) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They said, "Due to Mr. [redacted]'s return history, we will not be issuing a refund for this order." I have never returned anything from Walmart.com. I'd even provide my purchase history, and any information from my account needed, IF THEY DIDN'T CLOSE IT. I'd like to see any information they have on my "return history." I assure you, it's falsified.
Final Consumer Response /* (3000, 18, 2015/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What account history of mine are you rederring to? It certainly couldn't have been bad account history. I've never had a bad experience until now, to my recollection. I want a FULL account history, summary, explanation, and refund!
Final Business Response /* (4000, 23, 2015/09/29) */
Thanks again for the opportunity to address Mr. [redacted]'s concerns. Per our previous response, the camera lens he had purchased on August 11, 2015 was delivered on August 13, 2015 and signed for by S. [redacted]. Due to the fact that the order was signed for at the time of delivery, we will not be issuing a refund for the order. Mr. [redacted] will need to dispute the transaction with his financial institution. Separately, we have reviewed Mr. [redacted]'s order history and related accounts and found previous disputes and courtesy adjustments. As such, his account has been closed and future purchases will need to be made directly at a Walmart store. Walmart.com has nothing further to add at this time and considers this matter closed.

Initial Business Response /* (1000, 5, 2015/12/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for a PS4 Need for Speed game for same day pick up at his local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. We issued an Egift Card for the difference in price for the game in the amount of $28.56 to honor the Black Friday price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/31) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order his brother placed for a Walmart eGift Card. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. This process may take up to 48 hours. We have escalated Mr. [redacted]'s concerns to the proper department. We apologize for the inconvenience this has caused him. In light of these events, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/04/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart did not address the nature of the complaint which was the use of the wording "usually immediately". When you order the gift-card from the website it says the gift card will ship within 48 hours (usually immediately) which leads the [redacted] to believe that 99 out of 100 the gift card should email quickly. Then when wal-mart sends you a confirmation email they change "usually immediately" to the recipient should receive the email "within hours". Then when you call or email they tell you it WILL take 48 hours. The usually immediately terminology is a deceptive tactic used to get people to purchase the gift card thinking the recipient will get the funds quickly when that in fact is not the case.
As a sidebar to the conversation and Wal-Marts response that the consider the matter closed, it took over 72 hours and 3 phone calls to get the gift card released. Neither myself of my brother was ever contacted for "verification" To highlight how slow and deceptive this process was, I could have went to a Walmart store bought a physical gift card with the same credit card (funds available immediately) placed it in the US Postal Service regular mail and the gift card would have gotten to its destination over 30 hours sooner than by email.
Final Business Response /* (4000, 14, 2014/04/07) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. We apologize to Mr. [redacted]'s for the delay in his shipment. The majority of these orders are processed immediately, and we are sorry this was not his experience. We have issued Mr. [redacted] a $10.00 eGift Card for his troubles. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 16, 2014/04/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 15, 2014/07/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After investigating her issue with the Walmart store she selected for her Site to Store order directly, we confirmed her order was properly delivered and signed for by the store receiving department. Unfortunately, we confirmed her order could not be found due to either being misplaced or [redacted] theft. On July 17, 2014, we spoke with Ms. [redacted] directly over the phone at (XXX) XXX-XXXX. We apologized for the inconvenience she experienced and shared the details we found from our investigation with the Walmart store. We confirmed a refund was processed by the store's return department on June 27, 2014. We also sent her a $75 egift card to compensate her for the inconvenience she experienced. We provided our direct number so she could follow up with us if she still needed assistance. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she needs additional assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/06/12) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for the above order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] was refunded $655.91 on March 16, 2014. On June 12, 2014 we also refunded Mr. [redacted] $658.91. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/06/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will accept as soon as I see the refund back to my account.
They did this before and nothing was refunded back to my account. But for now I will consider this case still open.
Final Business Response /* (4000, 9, 2014/06/18) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. On June 12, 2014 we processed a $658.91 refund back to his original method of payment. We have also attempted to reach Mr. [redacted] on several occasions with no avail. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (2000, 11, 2014/06/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/02/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Stack-On 10-Gun Safe with Combination Lock, Hunter Green. We thank you for the opportunity to address Mr. [redacted]’s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]’s complaint, we reviewed his Walmart.com account and order history. We have looked into this further and it shows the order was placed on 2/3/2014 and delivered and signed for on 2/7/2014 which is 4 days after the order date. We see that the order was shipped via standard shipping which can take up to 5-7 days to be delivered. With this said, the order was not late to arrive. However, as a one-time courtesy, we have issued a $50 Egift Card for any inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Walmart[redacted] has advertised available items online which they have in stock, but they will not allow the purchase of the items. I was told that there is no carrier to deliver these items and once they get a carrier the price will probably have changed. This is false advertising that they even advertised an item that they will not sell to the customer. It is not out of stock and will not at least let the customer purchase prior hand to get their advertised pricing. They will give no guarantees for the advertised product with price when it truly becomes available for purchase.

Initial Business Response /* (1000, 5, 2014/08/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have confirmed that her AMC and Applebee's gift cards were not activated. We were able to work with our billing group to activate her gift cards. On August 18, 2014, we attempted to reach Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left her a message with these details and provided our direct number so she could contact us if she has any follow up questions or concerns. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Wal-Mart's response to my complaint of receiving gift cards that weren't activated. Wal-Mart did activate all three gift cards. (I have verified that the funds are on the gift cards). I received the product that I purchased and am satisfied.

Initial Business Response /* (1000, 10, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her smartphone order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We confirmed that Ms. [redacted] placed her order on Black Friday and received special pricing. The order was cancelled and Ms. [redacted] reordered the item at a higher price. We adjusted her new order to her original sale price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] placed an order for an Apple Ipad mini for same day pickup. Unfortunately, the store she chose found they did not have the item in stock when fulfilling her order. If an order is cancelled due to out of stock, we check other stores in the area or send the item from a fulfillment center to the original store. If the item is sent from a distribution center, a new order is created. We're sorry for any inconvenience this may have caused Ms. [redacted]. We contacted Ms. [redacted] and she advised that she would like to keep the order. For the inconvenience, we have issued 25% off her order which will be credited to her original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2015/03/13) */
I still have not received my item that was purchased almost a week ago. Matter not resolved.
[redacted]
Final Business Response /* (4000, 9, 2015/03/17) */
Walmart.com received [redacted]' additional rebuttal arising from her original Revdex.com complaint. Our records show that the Ipad arrived at the store on Friday 3/13/XXXX XX:XX PM and the pick-up email was sent to Ms. [redacted] that same day at 1:06 PM. Later in the day, Ms. [redacted] picked up the Ipad from the store at 4:26 PM. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted] L.
Walmart.com

Good Afternoon,After filing my complaint with the [redacted] I made one last attempt to reach out to Walmart.com.  During this interaction I noted that I had filed a complaint with the...

[redacted], after a few discussions and emails the complaint was resolved and a refund was issued.I appreciate any work that was put into my claim and can be reached at this email or by phone [redacted] if any additional information is needed.Sincerely,[redacted]