Walmart.com

Initial Business Response /* (1000, 5, 2014/05/20) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] Wu regarding the order for the Kirby: Triple Deluxe (Nintendo 3DS) game. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. ** ordered the Kirby: Triple Deluxe (Nintendo 3DS) game. Ms. ** feels we cancelled her order, so she can repurchase it at the higher price. We contacted Ms. ** and let her know that an intent to cancel was placed on the order and that caused the order to cancel. Ms. ** claims that she did not authorize for anyone to cancel it, so we have escalated this over to the appropriate team to review and address. Ms. Wu has brought the game elsewhere, so we have issued a $30 Egift Card to her for the inconvenience. As such, Walmart considers this matter closed.
Again, we thank Ms. ** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Was issued a gift certificate at the same value as the cancelled order so this particular matter is closed. Will still be wary of lower price pre-orders from them in the future.

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] ordered five $10.00 gift cards using his Visa rewards. Mr. [redacted] received 2 cards but advised that he was missing 3. As a one-time courtesy, we sent Mr. [redacted] a $30 gift card and escalated his concerns regarding his experience with our [redacted] service agents for review and coaching. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8:30am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/11) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that the $50 gift card Mr. [redacted] received was included with the GoPro Hero 4 he purchased as part of a promotional offer. Per our gift card terms, gift cards cannot be refunded. However, we understand the frustration this has caused Mr. [redacted]. That is why we have issued him a courtesy $50 refund for his gift card. On February 11, 2015, we attempted to call Mr. [redacted] at (XXX) XXX-XXXX and left him a message. We also sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needs assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/03/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Spa Sensations 8" Memory Foam Mattress, Multiple Sizes; Size: Queen she never received. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. The Spa Sensations 8" Memory Foam Mattress, Multiple Sizes; Size: Queen was lost in store and since has been returned back to our return centers as of March 17, 2014. Ms. [redacted] was able to have a replacement issued when calling our [redacted] service team. Our records show that the replacement Spa Sensations 8" Memory Foam Mattress, Multiple Sizes; Size: Queen was picked up at the store as of March 10, 2014. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/10/01) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a refund. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] returned a chair to the store for a refund. She was not issued a refund for the tax. We have refunded Ms. [redacted] $4.61 to her original payment method on October 1, 2014. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/12/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his site to store order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. When Mr. [redacted] arrived at the store to pick up his order, it could not be located. Our Store Manager searched for the package and was able to locate it. As a courtesy, our Store Manager drove to Mr. [redacted]'s residence and attempted to hand deliver the package. Unfortunately, Mr. [redacted] could not be reached and the package was left at his mailbox. As a courtesy, we have refunded Mr. [redacted] for his order total. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate Walmart's effort to correct the situation. However, nobody can afford to lose hours on a purchase, let alone a $3.74 one. I did not request for the product to be delivered. And, I already had another one shipped directly to me. And, I had not requested a comp.
Final Business Response /* (4000, 14, 2016/01/25) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted]'s original desired resolution was to have the hooks shipped to him. When his concerns were escalated and we were able to locate the items, the store manager personally delivered the order to his door as a one-time courtesy and we also issued a full refund for the order. We attempted to contact Mr. [redacted] to discuss his concerns further, however he did not respond. As such, Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 16, 2016/01/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Again, I appreciate Walmart's effort to correct the situation. However, nobody can afford to lose hours on a purchase, let alone a $3.74 one. I did not request for the product to be delivered. And, I already had another one shipped directly to me. And, I had not requested a comp.

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 20, 2015, Ms. [redacted] placed an order for two Nerf Blasters and a refill pack to be picked up at her local store.
Ms. [redacted] was sent an email advising her that her order had arrived at the store and it was ready for pick up. The order was not picked up in the timeframe allotted and it was canceled and refunded. We have tried to reach Ms. [redacted] several times to discuss her refund at (XXX) XXX-XXXX and via email, but have been unsuccessful. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/14) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding a Pick up Today order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received **. [redacted]'s complaint, we reviewed his [redacted] account and order history. We spoke with **. [redacted] and he advised us he did not receive one video as the store could not find it. We have refunded **. [redacted] for the video and apologized for the inconvenience this caused him. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2015/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] has completely resolved the issue.

Initial Business Response /* (1000, 5, 2014/08/13) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that his order was lost in transit by the carrier and a refund was automatically issued to him after the package was returned back to our shipping facility. As a result, we were unable to process a replacement for his order. On August 13, 2014, we attempted to call Mr. [redacted] at his billing number (XXX) XXX-XXXX since he did not include a call back number in his letter. Unfortunately, we were unable to reach him. We wanted to formally apologize and offer to send him a $25 egift card to compensate him for the inconvenience. We sent him an email explaining these details and provided our direct number so he could contact us if he still needs assistance. At this time, we have not heard back from him. In light of this, Walmart.com considers this case closed. However, we will continue to work with Mr. [redacted] should he contact us back.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/18) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted] but need additional time to work toward a resolution of his issue.
Final Business Response /* (4000, 11,...

2014/07/31) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
On July 30, 2014, we spoke with Mr. [redacted]. We apologized for the inconvenience he experienced through our online customer support number and his local store. We assured him that his concerns were forwarded to the appropriate management groups to be reviewed. We offered the Backyard Grill at a discounted price if he decided to place a new order for the grill. Unfortunately, he declined our offer since he purchased a grill from another retailer. We issued Mr. [redacted] a $20 egift card to compensate him for the inconvenience and advised him to contact us if he had any follow up questions or concerns. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2014/08/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his orders that were cancelling. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Unfortunately, unauthorized or fraudulent charges occur. We have reviewed Mr. [redacted]'s account and order history. Our records indicate that the orders did not pass [redacted] finance screenings and caused his orders to cancel. We have escalated this to our billing team and they have put his account in a positive state, so he is able to process orders. We left Mr. [redacted] a message with the above information. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Now after placing order and credit department didn't flag my account was provided with confirmation that item was available for instore pickup! but now another surprise item was no where to be found and was automatically refunded without my knowledge and while in line another person was also have same issue with the store and went right inside my conversation with the manager [redacted] how walmart is [redacted] service has really deteriorated instore! The store was 45min away from my house! The item was 199.99 yesterday when I purchased online and now raise to $299.99 did I mention that I was instore wait "2 HOURS" to pickup item which was show ready with email confirmation for pickup
order number: XXXXXXX-XXXXXX

Final Consumer Response /* (2000, 7, 2015/12/30) */
Walmart resolved this matter.

Initial Business Response /* (1000, 10, 2014/02/18) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]’s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]’s complaint, we immediately took corrective action to rectify her issue. We reached out to her on February 17, 2014, under incident XXXXXX-XXXXXX. We issued her a $50 egift card to help her purchase a newer model Vacuum that we reserved for her at her local Walmart store. In light of this, Walmart.com considers this matter resolved. However, Ms. [redacted] is always welcome to contact us if she has any follow questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/04) */
Walmart.com received a Revdex.com complaint from [redacted] iop[
[redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 4, 2015, Ms. [redacted] placed an order for a $100 Red Merry Christmas Walmart Gift Card. We do apologize that Ms. [redacted] did not receive her item. This item was shipped via Fedex Smartpost and was delivered on 12/18/15 via US Postal Service. We have escalated this over to our billing team and they have advised the funds are still on the card, so they have processed a refund for the order back to Ms. [redacted]'s original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My credit card company recovered my money. I have shredded the gift card. I consider the matter closed.

Initial Business Response /* (1000, 5, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the condition of the box for the Designs 2 Go High Boy TV Stand in Black, for TVs up to 37" by Convenience Concepts, Actual Color: Black of order# XXXXXXXXXXXXX. We...

thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and apologized for the condition of the box. Ms. [redacted] advised she only wanted to give her feedback. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept because [redacted] not only emailed me but called as well and I'm glad that they take feedback like this seriously because if they didn't it could be bad for business.
Complaint Response Date bumped because: Holiday

Initial Business Response /* (1000, 10, 2014/12/16) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order for Recycled Business Card Holder. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. Our records indicate [redacted] was issued a refund in full of $14.62 on December 9th. We also issued her a $20.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 12, 2014/12/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I STILL CAN NOT USE THE CARD THEY ARE SAYING I HAVE. I HAVE TRIED OVER AND OVER AND IT WILL NOT WORK!!!!
Final Business Response /* (4000, 14, 2014/12/22) */
[redacted] received [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We issued [redacted] a new $20.00 eGift Card. If she has any additional issues she may contact us at [redacted]. In light of these events, [redacted] considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
[redacted]
Final Consumer Response /* (2000, 16, 2014/12/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was able to see this one. Thanks

Initial Business Response /* (1000, 10, 2015/04/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We confirmed that Mr. [redacted]'s order was not scanned at his local store after it was delivered to them. Therefore, Mr. [redacted]'s local store was unable to locate his tire order. On April 6, 2015, we notified Mr. [redacted] about these details and issued him a $50 egift card to compensate him for the inconvenience he experienced. We advised Mr. [redacted] to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gift card doesn't work. I can attach screenshots and two attempts to order something from walmart.com.
Final Business Response /* (4000, 15, 2015/04/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. As we mentioned in our previous response, we confirmed that Mr. [redacted]'s tire order was delivered to his local Walmart store on March 13, 2015, but the store did not scan the tires until March 18, 2015. We communicated Mr. [redacted]'s concerns with the store management group to prevent this issue from occurring again in the future.
In regards to Mr. [redacted]'s gift card issue, we have confirmed that his gift card is active and working properly. Unfortunately, Mr. [redacted]'s orders may have been canceling as our site was undergoing maintenance and updates. We confirmed our site is working properly. We also updated Mr. [redacted]'s account to help his orders process. On April 24, 2015, April 27, 2015, and April 28, 2015, we left Mr. [redacted] a message and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Complaint: [redacted]I am rejecting this response because:
 
I cannot accept [redacted]'s (Representative of Walmart) response because it is highly inaccurate and indicates she has no clue what so ever of Walmart's errors.
 
Please review my response to [redacted] and Walmart:
[redacted],
 
Please be sure to read this email as you continue to not grasp what is being said.
 
1) First of all I didn't attempt to add anything with my recent order. Whatever happened with Walmart was on your company's end (as it has been in all these reported cases). Your check-out delayed 2 to 3 times before accepting the new card which your Engineering department added. Of course this is the card I used. Why would I select to use the "expired" care. Also your Walmart system would not allow me to select the "expired" card when all of this began. There's no logical reason why I would attempt using it ever again. Walmart should have deleted that card since the error is on Walmart's end not mine.
2) As you should know the order eventually went through. If you need more information, again, contact your Engineering department. I have no further information on that matter.
[redacted]
[redacted]
 
I don't appreciate your failure to grasp the seriousness of this matter or your condensing nature.
[redacted]
Sincerely,[redacted]

Good Afternoon,After filing my complaint with the [redacted] I made one last attempt to reach out to Walmart.com.  During this interaction I noted that I had filed a complaint with the...

[redacted], after a few discussions and emails the complaint was resolved and a refund was issued.I appreciate any work that was put into my claim and can be reached at this email or by phone [redacted] if any additional information is needed.Sincerely,[redacted]

Initial Business Response /* (1000, 5, 2014/09/08) */
Tuesday, July 01, 2014
Filed Electronically
Revdex.com of Arkansas, Inc.
XXXXX [redacted] XXXXX
RE: Revdex.com Complaint Case# XXXXXXXX [redacted] Ticket No. XXXXXXXX
Dear Janna
I am writing you in...

response to the above referenced complaint.
Store Manager [redacted] contacted Mr. [redacted] and they report this complaint has been resolved at store level to customer satisfaction. Our store mangers number one priority is our customer's satisfaction. When the call was made to Mr. [redacted], management apologized for the issues he had in the store's Tire and Lube Department. Mr. [redacted] was offered a refund for his oil change and he accepted.
We will consider this matter closed unless notified otherwise.
With regard,
[redacted]
Resolution Coordinator
Wal-Mart Stores, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was given a full refund for the services I paid for.