Walmart.com

Initial Business Response /* (1000, 7, 2014/03/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding Tipton Best Gun Vise that he purchased. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased the Tipton Best Gun Vise which should have included multiple accessories as stated in the ad. Mr. [redacted] advised he contacted the manufacturer and they confirmed the ad was listed incorrectly. We have contacted the appropriate team to update the ad. Mr. [redacted] was then contacted by the vendor to make sure all accessories were sent to Mr. [redacted]. The vendor only has the cleaning kit available, so we have mailed a $100 Visa Gift Card to Mr. [redacted], so he can purchase the additional accessories elsewhere. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 9, 2014/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was a long unfortunate process but was necessary since large companies sometimes forget they were not always able to just push everyone away when there was a problem. I am satisfied with the resolution but the way I had to go to get there was painful. I hope more people will stand up for what is right no matter how big the company they need to understand that the consumer is the reason they are so big.
As long as I receive what they claim to have sent I consider this resolved.

Initial Business Response /* (1000, 5, 2015/12/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent return. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On September 7, 2015, Ms. [redacted] placed an order for an Evenflo ExerSaucer. The item arrived damaged and she contacted our [redacted] service department to process a return. The item was refunded, however, due to a system error it was not showing returned at our returns center. This caused Ms. [redacted] to be recharged for the item. We were able to verify that the item was returned and issued Ms. [redacted] a full refund for the charge. Due to inconvenience she was also sent a $25.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2016/01/06) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed Site to Store order#XXXXXXXXXXXXX and assistance issues. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When Ms. [redacted] placed her order the expected delivery date promised was December 22, 2015. When Ms. [redacted] advised she checked the tracking it showed it would be delivered after the Christmas Holiday and she became worried. This order actually delivered on December 23, 2015. We have addressed the issues she experienced with [redacted] Service. We have also advised and educated Ms. [redacted] on the process of how Site to Store works. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Final Business Response /* (1000, 13, 2016/01/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed Site to Store order#XXXXXXXXXXXXX and assistance issues. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When Ms. [redacted] placed her order the expected delivery date promised was December 22, 2015. When Ms. [redacted] advised she checked the tracking it showed it would be delivered after the Christmas Holiday and she became worried. This order actually delivered on December 23, 2015. We have addressed the issues she experienced with [redacted] Service. We have also advised and educated Ms. [redacted] on the process of how Site to Store works. For the inconvenience and delay, we have adjusted Ms. [redacted]'s order $25.00. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2015/11/07) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On August 16, 2015, Ms. [redacted] ordered an LG HDTV that was unfortunately delivered to the wrong address. We're very sorry for the inconvenience. We have processed a refund for the order and advised Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 15, 2014/08/04) */
RE: [redacted]/ Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Earlier last month, we did experience a problem on our website which due to a technical error, resulted in this item showing incorrect pricing. Once we became aware of this issue, we immediately took corrective action to investigate and rectify the error. Unfortunately, given the wide discrepancy in pricing, we have canceled orders. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information).
We understand that Ms. [redacted] was inconvenienced after she received the correct amount of the crates she ordered. That is why we have arranged to send her a one-time courtesy egift card that will cover the cost of one set of the crates she ordered. On August 4, 2014, we spoke with Ms. [redacted]. She accepted our offer to be issued a $50 egift card that we processed under order XXXXXXX-XXXXXX and she no longer needed assistance. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/01/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We were unable to locate an order associated with the purchase Ms. [redacted] was referring to with the information she provided in her letter. On January 18, 2015, we notified Ms. [redacted] to send us the order number and contact information associated with the purchase she is referring to so we could help her find a resolution. We have not heard back from her. However, we will continue to work with Ms. [redacted] toward a resolution when she provides us the contact information and order number associated with the purchase. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/21) */
Walmart contacted me & sent the item at the advertised price. They even waived the shipping fee and gave me a gift card. I am satisfied with the resolution & will continue to be a Walmart shopper.

Initial Business Response /* (1000, 5, 2015/04/02) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request for PUT order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with...

his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and apologized for the inconvenience and delay. We have refunded Mr. [redacted] $15.12. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/11/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 17, 2014, we spoke with Ms. [redacted] directly at (XXX) XXX-XXXX. We apologized for the inconvenience and informed her of our arrangement to issue her a courtesy refund for her missing items. Ms. [redacted] accepted our offer and no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Unfortunately, due to a system error, Ms. [redacted]'s order shipment did not process. We understand that Ms. [redacted] was inconvenienced after finding out her order did not process. That is why we have arranged to issue Ms. [redacted] a courtesy $20 egift card. On November 10, 2014, we communicated with Ms. [redacted] via email. We apologized for the inconvenience and informed her of our arrangement to issue her a courtesy $20 egift card. Ms. [redacted] accepted our offer and no longer needed assistance. In light of this, Walmart.com considers this case closed. However, we will continue to work with Ms. Bates towards a resolution if she contacts us back.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/11/14) */
Satisfied with the outcome from Walmart

Initial Business Response /* (1000, 10, 2015/04/06) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. We confirmed that Mr. [redacted]'s order was not scanned at his local store after it was delivered to them. Therefore, Mr. [redacted]'s local store was unable to locate his tire order. On April 6, 2015, we notified Mr. [redacted] about these details and issued him a $50 egift card to compensate him for the inconvenience he experienced. We advised Mr. [redacted] to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2015/04/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The gift card doesn't work. I can attach screenshots and two attempts to order something from walmart.com.
Final Business Response /* (4000, 15, 2015/04/28) */
RE: [redacted]/Revdex.com Case
Walmart.com received Mr. [redacted]'s rebuttal arising from his original Revdex.com complaint. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his account records and purchase history. As we mentioned in our previous response, we confirmed that Mr. [redacted]'s tire order was delivered to his local Walmart store on March 13, 2015, but the store did not scan the tires until March 18, 2015. We communicated Mr. [redacted]'s concerns with the store management group to prevent this issue from occurring again in the future.
In regards to Mr. [redacted]'s gift card issue, we have confirmed that his gift card is active and working properly. Unfortunately, Mr. [redacted]'s orders may have been canceling as our site was undergoing maintenance and updates. We confirmed our site is working properly. We also updated Mr. [redacted]'s account to help his orders process. On April 24, 2015, April 27, 2015, and April 28, 2015, we left Mr. [redacted] a message and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this case closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/09/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for the Ozark Trail 10-Person 2 Room Instant Cabin Tent of order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]' concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have partnered with Asurion in order to get final resolution for Ms. [redacted]. Asurion will be issuing Ms. [redacted] a $232.18 check (this includes $15.19 in sales tax). As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/21) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We were unable to locate the $61.33 charge in [redacted]'s [redacted] account. On November 21, 2014, we notified [redacted] to send us a copy of his credit card/bank statement reflecting the $61.33 charge he claims we double billed him so we could further investigate this matter. Unfortunately, we have not heard back from him. In light of this, [redacted] considers this case closed. However, we will continue to work with [redacted] to investigate the $61.33 charge and will issue him a refund if we confirm the charge was a mistake on our end.

Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/12/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for two Xbox 360 games; Lego: Jurassic World and Lego: Marvel for same day pick up at her local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Ms. [redacted]. We contacted a local store in Ms. [redacted]'s area that has shipped her Lego: Marvel game and we have issued a replacement for the Lego: Jurassic World game. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
EMAIL FROM CONSUMER:
From: [redacted] [mailto:[redacted]@yahoo.com]
Sent: Monday, December 14, XXXX XX:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXXX)
I just wanted to inform you that the problem with WalMart has been taken care of. I am fully satisfied with the solution they provided. Thank you for all your assistance regarding this matter.
Mrs. [redacted]

Initial Business Response /* (1000, 10, 2014/08/14) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund for a warranty she purchased for a HKC Tablet. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] returned a HKC Tablet that she purchased as it was not working properly. When she spoke with [redacted] service to refund the warranty they were not able to help her. We have issued $28.00 refund to Ms. [redacted] for the warranty she purchased. We left a message for Ms. [redacted] with the above information. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they do what they say I will b ok; however they have dropped the ball three times: 1. refunded wrong amount 2. refused to refund my warranty monies after telling me in order to repair/replace my table use the warranty because manufacturer not doing the right thing 3. said they were refunding additional monies to correct mistake #1. Now they are saying allow 2 to 3 billing cycles to refund my 28.00. I cannot close thisw until I receive my corrected refund money in addition to my 28.00 warranty refund. So that will be mas in November 2014. They might drop the ball and do none of what they promise.
Final Business Response /* (4000, 31, 2014/09/08) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. We apologize that Ms. [redacted] has not received her refund. We do show a refund has been posted, and may take a couple months to post. We suggest she contact her financial institution if she has any further issues. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 38, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The 30.31 credit has posted and reflects on my bill; however as I mention in several emails, which walmart did not apparently read, whenever the last amount posted, IT WOULD STILL BE LESS THAN MY TOTAL PURCHASE. In other words. my refund STILL IS NOT COMPLETE AND I AM OWED ADDITIONAL MONIES. I even attached a copy of my purchase from online billing here at the Revdex.com, but obviously it did no good. Merely calculating the total refunds issued and subtracting it from my purchase total will indicate the MISCALCULATION and how much walmart still needs to refund.

Initial Business Response /* (1000, 10, 2014/08/22) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for an AT&T Answering System with 3 Cordless Handsets. We thank you for the opportunity to address her concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke to Ms. [redacted] she advised us that Walmart had sent her a replacement order. Ms. [redacted] advised us it was ok to close the complaint. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/09/08) */
Tuesday, July 01, 2014
Filed Electronically
Revdex.com of Arkansas, Inc.
XXXXX [redacted] XXXXX
RE: Revdex.com Complaint Case# XXXXXXXX [redacted] Ticket No. XXXXXXXX
Dear Janna
I am writing you in...

response to the above referenced complaint.
Store Manager [redacted] contacted Mr. [redacted] and they report this complaint has been resolved at store level to customer satisfaction. Our store mangers number one priority is our customer's satisfaction. When the call was made to Mr. [redacted], management apologized for the issues he had in the store's Tire and Lube Department. Mr. [redacted] was offered a refund for his oil change and he accepted.
We will consider this matter closed unless notified otherwise.
With regard,
[redacted]
Resolution Coordinator
Wal-Mart Stores, Inc.
Initial Consumer Rebuttal /* (2000, 7, 2014/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I was given a full refund for the services I paid for.

Initial Business Response /* (1000, 10, 2014/12/23) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding an order for a microwave placed on December 14th for Pick up Today. We thank you for the opportunity to address her concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received **. [redacted]'s complaint, we reviewed her [redacted] account and order history. We tried reaching out to **. [redacted] and were not able to speak with her directly. **. [redacted]'s order has been canceled and she should see her refund within three to five business days. We apologize for the inconvenience this has caused her. We have issued her a $20.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2016/01/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. Mr. [redacted] placed an order on our site on December 17. Unfortunately, due to a system error, the order was not properly fulfilled. Mr. [redacted] reached out to our [redacted] Service team and the order was canceled on December 30. The system issues have been addressed and we issued Mr. [redacted] a $20 eGift card for the inconvenience. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/07) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
On April 7, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX and left a message on her answering machine to contact us so we could assist her directly. In addition, we sent her an email and advised her to contact us she still needed assistance with her issue. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I was not able to respond to Walmart on April 7, 2014, as I arrived home from work too late to respond that day. It is both unethical and unfair of Walmart to try to close out my complaint after trying to reach me one time.
On April 8, 2014 at 2:40 pm Eastern Time, I did speak with [redacted], Resolution Specialist at Walmart. [redacted] agreed that my refund had not been correctly handled by Walmart and has agreed to issue me a refund for the money owed to me in the amount of $19.73 which is to be credited to my credit card in 3-5 business days.
Interestingly enough, after my conversation with [redacted] at Walmart, I received an email from Walmart stating it may take up to 2 months to see my credit on my credit card statement. This is not acceptable, as I was told 3-5 business days to receive my credit.
In view of the fact that Walmart has promised on several occasions to refund my money and has not yet done so, I ask that the Revdex.com keep my complaint OPEN until I actually receive the refund.
I will notify the Revdex.com by the end of next week as to whether or not the refund has been issued.
Revdex.com, I thank you very much for your assistance in this matter. It is very much appreciated.
Sincerely,
[redacted]
Final Business Response /* (4000, 16, 2014/04/22) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms. Janel [redacted]'s rebuttal arising from her original Revdex.com complaint. On April 8, 2014, we spoke with Ms. [redacted] directly over the phone. As a gesture of goodwill, we issued her a refund for $19.07 back into her account. We advised Ms. [redacted] to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart considers this case closed.
Again, we sincerely apologize for the inconvenience Ms. [redacted] experienced. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 19, 2014/04/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received my refund of $19.73 from WalMart.
I consider the matter to be resolved, so you may close the complaint.
Thank you very much,
[redacted] M [redacted]