Walmart.com

Walmart.com received a [redacted] complaint from [redacted] regarding her recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received [redacted] complaint,...

we reviewed her Walmart.com account and order history. On August 20, 2016, [redacted]  placed an order for an Ideal Ruff Weather Pet Door. Our records show that this order was through our marketplace vendor, [redacted]. We have determined that the ad was incorrect and therefore a refund was processed for the order. The ad has been updated to show the correct price and item details. We have offered the item at the original price she paid of $51.81. [redacted] accepted, so we have issued a $147.19 eGIft Card to cover the price difference. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.
Sincerely,
[redacted]Walmart.com

Initial Business Response /* (1000, 15, 2014/04/03) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed with Walmart.com. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We sent an email to Ms. [redacted] advising her we checked with USPS and they show Ms. [redacted]'s package was delivered on March 24th at 11:47 a.m. If this is not the case, please have Ms. [redacted] contact us at the number below. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2014/04/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did receive a package on the 24th. However, the order was wrong. I paid for 2 garments and only received 1.
Final Business Response /* (4000, 19, 2014/04/23) */
We reached out to Ms. [redacted] through email regarding her rebuttal. She stated her complaint was with [redacted] owner of internet company called Bodi Garments. She stated she was not sure how this was referred to someone with Walmart. In light of these events, we consider this matter closed.
[redacted]
Walmart.com
Final Consumer Response /* (2000, 21, 2014/04/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/12/23) */
[redacted] received a Revdex.com complaint from **. [redacted] regarding an order for a microwave placed on December 14th for Pick up Today. We thank you for the opportunity to address her concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received **. [redacted]'s complaint, we reviewed her [redacted] account and order history. We tried reaching out to **. [redacted] and were not able to speak with her directly. **. [redacted]'s order has been canceled and she should see her refund within three to five business days. We apologize for the inconvenience this has caused her. We have issued her a $20.00 eGift Card for her troubles. As such, [redacted] considers this matter closed.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 12, 2014/12/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/17) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 17, 2014, we spoke with Ms. [redacted] directly at (XXX) XXX-XXXX. We apologized for the inconvenience and informed her of our arrangement to issue her a courtesy refund for her missing items. Ms. [redacted] accepted our offer and no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Final Consumer Response /* (2000, 6, 2015/12/21) */
Walmart contacted me & sent the item at the advertised price. They even waived the shipping fee and gave me a gift card. I am satisfied with the resolution & will continue to be a Walmart shopper.

Initial Business Response /* (1000, 5, 2014/08/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We have confirmed that her AMC and Applebee's gift cards were not activated. We were able to work with our billing group to activate her gift cards. On August 18, 2014, we attempted to reach Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. We left her a message with these details and provided our direct number so she could contact us if she has any follow up questions or concerns. In light of this, Walmart.com considers this case closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Wal-Mart's response to my complaint of receiving gift cards that weren't activated. Wal-Mart did activate all three gift cards. (I have verified that the funds are on the gift cards). I received the product that I purchased and am satisfied.

Initial Business Response /* (1000, 10, 2015/01/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We were unable to locate an order associated with the purchase Ms. [redacted] was referring to with the information she provided in her letter. On January 18, 2015, we notified Ms. [redacted] to send us the order number and contact information associated with the purchase she is referring to so we could help her find a resolution. We have not heard back from her. However, we will continue to work with Ms. [redacted] toward a resolution when she provides us the contact information and order number associated with the purchase. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/03) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent return. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On September 7, 2015, Ms. [redacted] placed an order for an Evenflo ExerSaucer. The item arrived damaged and she contacted our [redacted] service department to process a return. The item was refunded, however, due to a system error it was not showing returned at our returns center. This caused Ms. [redacted] to be recharged for the item. We were able to verify that the item was returned and issued Ms. [redacted] a full refund for the charge. Due to inconvenience she was also sent a $25.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 11, 2014/11/12) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding a double billing issue. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Our Billing team has reviewed Ms. [redacted]'s account. Ms. [redacted] was issued a refund in full on November 7th. If Ms. [redacted] feels she has been double billed she will need to email her end of the month statement to [redacted]@wal-mart.com. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/01) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding the Kid Trax SRT Viper 16-Volt Battery-Powered Ride-On he purchased. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time...

he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] ordered a Kid Trax SRT Viper 16-Volt Battery-Powered Ride-On. He received an email stating it was delayed. Because it was a birthday present, he requested to cancel the order. Mr. [redacted] was not charged for the order, and the authorization hold for those funds have released back to his card. We contacted Mr. [redacted] and informed him that we have contacted our fulfillment team regarding the delay of the order and they have confirmed that at the time he placed the order, they could not find a fulfillment center that carried the Kid Trax SRT Viper 16-Volt Battery-Powered Ride-On. For the inconvenience, we issued a $25 Egift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They made it right, the $25 gift card made up for my time and convience

Initial Business Response /* (1000, 5, 2015/11/07) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On August 16, 2015, Ms. [redacted] ordered an LG HDTV that was unfortunately delivered to the wrong address. We're very sorry for the inconvenience. We have processed a refund for the order and advised Ms. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/04/03) */
Walmart.com received a Revdex.com complaint from [redacted] P. [redacted] regarding his order placed for tires and installation. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted] complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased four tires and had them installed. Mr. [redacted] noticed a significant bulge in one of the tires. We advised Mr. [redacted] to purchase a new tire on line, as the store did not have that brand in stock. We have issued Mr. [redacted] a full refund for the defective tire. We contacted his local store and they will install the new tire. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2014/03/03) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding Tipton Best Gun Vise that he purchased. We thank you for the opportunity to address Mr. [redacted] concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] purchased the Tipton Best Gun Vise which should have included multiple accessories as stated in the ad. Mr. [redacted] advised he contacted the manufacturer and they confirmed the ad was listed incorrectly. We have contacted the appropriate team to update the ad. Mr. [redacted] was then contacted by the vendor to make sure all accessories were sent to Mr. [redacted]. The vendor only has the cleaning kit available, so we have mailed a $100 Visa Gift Card to Mr. [redacted], so he can purchase the additional accessories elsewhere. As such, Walmart considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 9, 2014/03/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was a long unfortunate process but was necessary since large companies sometimes forget they were not always able to just push everyone away when there was a problem. I am satisfied with the resolution but the way I had to go to get there was painful. I hope more people will stand up for what is right no matter how big the company they need to understand that the consumer is the reason they are so big.
As long as I receive what they claim to have sent I consider this resolved.

Initial Business Response /* (1000, 10, 2014/08/14) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund for a warranty she purchased for a HKC Tablet. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] returned a HKC Tablet that she purchased as it was not working properly. When she spoke with [redacted] service to refund the warranty they were not able to help her. We have issued $28.00 refund to Ms. [redacted] for the warranty she purchased. We left a message for Ms. [redacted] with the above information. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/08/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
If they do what they say I will b ok; however they have dropped the ball three times: 1. refunded wrong amount 2. refused to refund my warranty monies after telling me in order to repair/replace my table use the warranty because manufacturer not doing the right thing 3. said they were refunding additional monies to correct mistake #1. Now they are saying allow 2 to 3 billing cycles to refund my 28.00. I cannot close thisw until I receive my corrected refund money in addition to my 28.00 warranty refund. So that will be mas in November 2014. They might drop the ball and do none of what they promise.
Final Business Response /* (4000, 31, 2014/09/08) */
Walmart.com received Ms. [redacted] additional rebuttal arising from her original Revdex.com complaint. We apologize that Ms. [redacted] has not received her refund. We do show a refund has been posted, and may take a couple months to post. We suggest she contact her financial institution if she has any further issues. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 38, 2014/09/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The 30.31 credit has posted and reflects on my bill; however as I mention in several emails, which walmart did not apparently read, whenever the last amount posted, IT WOULD STILL BE LESS THAN MY TOTAL PURCHASE. In other words. my refund STILL IS NOT COMPLETE AND I AM OWED ADDITIONAL MONIES. I even attached a copy of my purchase from online billing here at the Revdex.com, but obviously it did no good. Merely calculating the total refunds issued and subtracting it from my purchase total will indicate the MISCALCULATION and how much walmart still needs to refund.

Initial Business Response /* (1000, 10, 2014/04/07) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
On April 7, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX and left a message on her answering machine to contact us so we could assist her directly. In addition, we sent her an email and advised her to contact us she still needed assistance with her issue. Unfortunately, we have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 13, 2014/04/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, I was not able to respond to Walmart on April 7, 2014, as I arrived home from work too late to respond that day. It is both unethical and unfair of Walmart to try to close out my complaint after trying to reach me one time.
On April 8, 2014 at 2:40 pm Eastern Time, I did speak with [redacted], Resolution Specialist at Walmart. [redacted] agreed that my refund had not been correctly handled by Walmart and has agreed to issue me a refund for the money owed to me in the amount of $19.73 which is to be credited to my credit card in 3-5 business days.
Interestingly enough, after my conversation with [redacted] at Walmart, I received an email from Walmart stating it may take up to 2 months to see my credit on my credit card statement. This is not acceptable, as I was told 3-5 business days to receive my credit.
In view of the fact that Walmart has promised on several occasions to refund my money and has not yet done so, I ask that the Revdex.com keep my complaint OPEN until I actually receive the refund.
I will notify the Revdex.com by the end of next week as to whether or not the refund has been issued.
Revdex.com, I thank you very much for your assistance in this matter. It is very much appreciated.
Sincerely,
[redacted]
Final Business Response /* (4000, 16, 2014/04/22) */
RE: Revdex.com Case # XXXXXXXX
Walmart.com received Ms. Janel [redacted]'s rebuttal arising from her original Revdex.com complaint. On April 8, 2014, we spoke with Ms. [redacted] directly over the phone. As a gesture of goodwill, we issued her a refund for $19.07 back into her account. We advised Ms. [redacted] to contact us if she had any follow up questions or concerns. We have not heard back from her. In light of this, Walmart considers this case closed.
Again, we sincerely apologize for the inconvenience Ms. [redacted] experienced. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (2000, 19, 2014/04/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received my refund of $19.73 from WalMart.
I consider the matter to be resolved, so you may close the complaint.
Thank you very much,
[redacted] M [redacted]

Initial Business Response /* (1000, 10, 2014/12/29) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. We issued Ms. [redacted] a refund of $100 back into her original method of payment. In addition, Ms. [redacted]'s concerns regarding the unsatisfactory service she received from our [redacted] care associates have been forwarded to the appropriate management groups where corrective action will be taken. Due to our privacy policy we are unable to share any details regarding the course of action we make internally towards the [redacted] care department. However, we can assure you that we are making every effort to prevent these issues from occurring in the future. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 5, 2015/02/02) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding order#XXXXXXXXXXXXX for the 6- 8x11 Photo Calendar, 12 Month that failed to process. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate...

the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s photo order was stuck in processing and required special handling in order to successfully cancel. On today, February 2, 2015 Mr. [redacted]'s order has successfully cancelled. We have spoken with Mr. [redacted] and advised her that her $78.30PayPal refund should post within the next 7 business days. We have also issued a $40.00 eGift card for the inconvenience and delays. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/21) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We were unable to locate the $61.33 charge in [redacted]'s [redacted] account. On November 21, 2014, we notified [redacted] to send us a copy of his credit card/bank statement reflecting the $61.33 charge he claims we double billed him so we could further investigate this matter. Unfortunately, we have not heard back from him. In light of this, [redacted] considers this case closed. However, we will continue to work with [redacted] to investigate the $61.33 charge and will issue him a refund if we confirm the charge was a mistake on our end.

Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2015/06/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund and return request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We partnered with Seko Worldwide Freight. We have spoken with Mr. [redacted] and he has confirmed that the order was successfully picked up on June 3, 2015. Due to the inconvenience we have issued Mr. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/06/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
[redacted] helped solving the problem in timely manner

Initial Business Response /* (1000, 10, 2014/11/10) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Unfortunately, due to a system error, Ms. [redacted]'s order shipment did not process. We understand that Ms. [redacted] was inconvenienced after finding out her order did not process. That is why we have arranged to issue Ms. [redacted] a courtesy $20 egift card. On November 10, 2014, we communicated with Ms. [redacted] via email. We apologized for the inconvenience and informed her of our arrangement to issue her a courtesy $20 egift card. Ms. [redacted] accepted our offer and no longer needed assistance. In light of this, Walmart.com considers this case closed. However, we will continue to work with Ms. Bates towards a resolution if she contacts us back.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2014/11/14) */
Satisfied with the outcome from Walmart