Walmart.com

Initial Business Response /* (1000, 5, 2015/12/08) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 27, 2015, Ms. [redacted] placed an order for two Xbox 360 games; Lego: Jurassic World and Lego: Marvel for same day pick up at her local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Ms. [redacted]. We contacted a local store in Ms. [redacted]'s area that has shipped her Lego: Marvel game and we have issued a replacement for the Lego: Jurassic World game. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/14) */
EMAIL FROM CONSUMER:
From: [redacted] [mailto:[redacted]@yahoo.com]
Sent: Monday, December 14, XXXX XX:XX AM
To: Revdex.com
Subject: Re: Revdex.com Complaint Case# [redacted] (Ref#XX-XXXXX-XXXXXXXX-X-XXXX)
I just wanted to inform you that the problem with WalMart has been taken care of. I am fully satisfied with the solution they provided. Thank you for all your assistance regarding this matter.
Mrs. [redacted]

Initial Business Response /* (1000, 18, 2015/08/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her shipping charge refund request for her late to arrive order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken...

to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We contacted iSave.com regarding the delivery status of Ms. [redacted]' order and advised of her compensation request. iSave contacted us back and advised that Ms. [redacted] has a scheduled delivery appointment for Saturday, August 8, 2015. iSave has advised she have also refunded the $99.00 shipping fees for [redacted] satisfaction. We have made several attempts to reach Ms. [redacted] and we have not heard back. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/05) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from **. [redacted]. We thank you for the opportunity to address **. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received **. [redacted]'s complaint, we immediately took corrective action to rectify her issue. On December 23, 2014, we processed a refund for **. [redacted]'s order. The refund was successfully deposited into **. [redacted]'s original method of payment on December 24, 2014.
In light of this, [redacted] considers this matter closed. However, **. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank **. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Consumer Rebuttal /* (2000, 7, 2015/01/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding our cancellation process. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and she confirmed she received the $644.43 refund we posted to her account on March 16, 2015. I advised Ms. [redacted] that her feedback regarding our cancellation policy is currently being reviewed and that we do listen to the voices of our customers. We are currently working on processes within our website in order to give our customers a better shopping experience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/03/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/10/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an order she placed on September 18th. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We sincerely apologize for the inconvenience she experience with her order and customer service. Her issues have been escalated to the proper department for review. We have issued Ms. [redacted] a $30.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/10/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although it isn't 100% what I asked for.. I do shop at the Walmart store locally, and can benefit from using it.. I do appreciate them taking the time to see that I am a valued [redacted], and appreciate their apology! I accept their resolution, and thank all parties for their time!
Sincerely,
[redacted]

Initial Business Response /* (1000, 11, 2015/02/23) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After we received Ms. [redacted]'s complaint, we reviewed her account records and purchase history. On February 19, 2015, we issued Ms. [redacted] a refund for the shipping charges she paid for her order in the amount of $53.34 back to her original method of payment. On February 23, 2015, we communicated with Ms. [redacted] via email and confirmed she received her refund and no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is more than welcome to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 13, 2015/02/25) */
Resolved. I called them and talked to a wonderful associate called Stewart and he resolved it right away. My shipping charges were refunded within 2 days.

Initial Business Response /* (1000, 5, 2015/02/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr....

[redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate a refund check has been sent to Mr. [redacted] for $291.78. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/02/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Revdex.com, I have had it with Walmart. [redacted] knows we haven't got a penny from her. And yesterday Walmart waisted two hours of my time. [redacted] said they won't refund my money. Now [redacted] says she did. Walmart is trying to keep the money for themselves . [redacted] told us to our face at [redacted] XXXXX that he will not refund my money and [redacted] said she said. Walmart.com is not truthful only [redacted] is in supporting us because we paid for our order she is the nicest lady there and we have proof we paid for this. I will continue to complain until I get my money. In [redacted] mind she thinks it closed. Is she the [redacted]. Because I am the [redacted] and it is not closed. If u sent the refund were is a copy of it send it to the Revdex.com please. If I don't receive my refund I think the Revdex.com would be interested to know Walmart is steeling my money because an accredited business cannot do this.
Final Business Response /* (4000, 21, 2015/03/09) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. I am very sorry that he has continued to have difficulty with receiving a refund for his order that was cancelled. We did attempt to issue refunds in the form of a check. However, we were advised multiple times that the check had incorrect information. As such, they have been cancelled and we arranged for Mr. [redacted] to pick up a cash refund at his local Walmart store. We have received confirmation that the full amount was picked up on Friday, March 6th. This matter has been considered closed.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 23, 2015/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Because [redacted] intentionally sent us to go get it and then called the police to set us up and cause the store said it was fraud. And the. Said if I come back it is trespassing

Initial Business Response /* (1000, 10, 2014/02/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding a refund he is waiting for. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed with our billing department Mr. [redacted]'s check will be mailed today, February 28, 2014 via Federal Express in the amount of $639.86. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

I placed an order for product on 6.15.16 as of this date 6.24.16 I still have not received my order. I have place four calls to Walmart.com put on hold collectively for 2hrs. Customer Service Rep [redacted] was of no use unprofessional and I have now been on hold for 42 mins and counting. First Email stated my item was shipped from Jurupa Ca on 6.17.16. Today 6.24.16 I was informed that it was just shipped out from Porterville Ca. My account has been debited and still I can not get an answer as to when I will receive my product.

Initial Business Response /* (1000, 16, 2015/01/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for photo order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and for all of the inconvenience and frustration we have issued $60.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 19, 2015/01/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There were still many problems in resolving my complaint. The executive had difficulty communicating with me via my preferred method (email) and because of this she was not able to refund my money (even tho she was provided my credit card statement). She offered a gift card for the amount in question, I reluctantly accepted. The case can be closed, but I will not deal with this company again. Terrible [redacted] service from bottom to top.

Initial Business Response /* (1000, 5, 2014/07/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his damaged/defective Insta-Bed Raised Air Bed with Built-In Pump, Queen and 2 Year Replacement Plan for Outdoor Sporting Goods $100 - $149.99. We thank you for the...

opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] advised that the replacement plan provider and customer service would not assist with resolving the issue. I advised Mr. [redacted] that the replacement plan provider would need to be contacted regarding his return request, and that he would need to initiate a claim with the replacement plan provider. Mr. [redacted] advised me that he wanted the issue resolved as soon as possible. For customer satisfaction, Mr. [redacted] has been refunded $135.89 as requested. We have also advised Mr. [redacted] to destroy of the damaged item safely. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 9, 2014/07/16) */

Walmart[redacted] received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address [redacted] concerns and appreciate the time she has taken to provide us with her feedback and comments.After we received [redacted] complaint, we reviewed her Walmart[redacted] account and...

order history. On November 07, 2014, [redacted] placed an order for a Razor Electric Tricycle to be picked up at her local Walmart store the same day. Unfortunately, the store she selected did not have the item in stock. If an item is out of stock, we offer customers the option to either pick up the item at the next closest Walmart store, if available, or send it to the original location. If an item is sent from a distribution center, a new order is created. In this case, we had to create a new order. Due to a technical error, [redacted] was double billed. We have since processed a refund for the error. As such, Walmart[redacted] considers this matter closed.Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time. Sincerely, [redacted] Walmart[redacted]

Initial Business Response /* (1000, 5, 2015/09/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled orders. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have spoken with Mr. [redacted] and he has advised us that the cancellation issues have been resolved. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/09/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The case has been resolved. Thank you for a prompt response.

Initial Business Response /* (1000, 10, 2014/03/17) */
We are working with Ms. [redacted] regarding this complaint but are requesting additional time to post our response.
Final Consumer Response /* (2000, 13, 2014/03/20) */
(The consumer indicated he/she ACCEPTED the response from the...

business.)
Walmart has offered, and I have accepted, a full refund. Thank you for your time in this matter.

Initial Business Response /* (1000, 15, 2015/04/21) */
Walmart.com received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s...

complaint, we reviewed her Walmart.com account and order history. We have reached out to Ms. [redacted] through email several times asking for an order number. We have not received a response. In order for us to proceed Ms. [redacted] will need to provide an order number. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 17, 2015/04/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My complaint is not about the purchase of the tablet but about the warranty through asurion.
Final Business Response /* (4000, 19, 2015/04/24) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Ms. [redacted] contacted us on April 23rd. She advised us her claim was not with Walmart but with Asurion. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 21, 2015/04/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My claim was not against walmart but asurion I contacted you about this last week and was told you all would fix the misunderstanding.

Initial Business Response /* (1000, 10, 2014/12/16) */
[redacted] received a Revdex.com complaint from [redacted] regarding her order he would like to return. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. We spoke to the store manager at the store [redacted] picked up his order. The store manager advised for [redacted] to return the item to the service desk and he will be issued a full refund. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 12, 2016/02/11) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After...

Walmart.com received Mr. [redacted]' complaint, we reviewed his account and order history. Mr. [redacted] placed an order to be shipped to his locate Walmart store in November. Unfortunately, it looks like the order may have been lost in transit. We're very sorry for the difficulty this issue caused Mr. [redacted]. A full refund was issued to Mr. [redacted]' original method of payment and confirmed. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 14, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/06/02) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with a Straight Talk card she purchased. We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide...

us with her feedback and comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for a Straight Talk card, and did not receive her item. Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. We do show Ms. [redacted] order was processed. Also, we apologize for the experience she had with [redacted] Service. We have escalated her complaint to the proper department. We have issued her a $10.00 eGift Card for her troubles. We tried to reach Ms. [redacted] at the phone number we have on file and could not leave a message. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted]'s for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2014/06/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Even though the process was completed it took countless and m overwhelming amount of time. The order confirmation and order status stated one thing and walmart did not follow through. It took approximately three hours and twelve placed phone calls to walmart to receive my order. After 24+ hours after Oder status said it should have been sent. I do not feel as though a ten dollar card comes remotely close to any type of resolution.
Final Business Response /* (4000, 14, 2014/06/19) */
We are requesting an extension for complaint XXXXXXXX, filed by Ms. [redacted]. We will continue to work with Ms. [redacted] but need additional time to work toward a resolution of her issue.
Final Consumer Response /* (4200, 16, 2014/06/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There should be no further reason to further look into an issue that is going on 31 days. A complete refund would be best at this point.

Initial Business Response /* (1000, 5, 2015/12/31) */
Hello,
This is to notify your office that the complaint filed by [redacted] has been received, and it has been determined this is an issue for our Walmart Stores Inc. escalation team. Please be informed that this concern has been...

forwarded to their attention, and they will respond directly to your office. If you have any questions or need to provide further information regarding this complaint, we can be reached by email at [redacted]@walmart.com or by phone at XXX-XXX-XXXX.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 15, 2014/12/17) */
RE: [redacted]/Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have confirmed that her order was cancelled on the same day it was placed as it was no longer in stock. Therefore, we did not collect the funds for [redacted]'s order. However, [redacted]'s bank may have placed an authorization hold on her account. Some banks may request an authorization release form from us in order to release the funds immediately. On December 17, 2014, we sent [redacted] an email explaining these details and advised her to contact us after gathering the necessary details from her bank so we could process an authorization release form to release her funds. In light of this, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]