Walmart.com

Initial Business Response /* (1000, 11, 2014/12/09) */
[redacted] received a Revdex.com complaint from [redacted] regarding her cancelled order# [redacted] from our Marketplace Vendor, [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the...

time she has taken to provide us with her feedback and comments.
After we received [redacted]'s complaint, we reviewed her [redacted] account and order history. We have escalated her cancellation issue to the Marketplace Vendor, [redacted] and advised the customer would like the 1.00Ctw Diamond 0.30Ct Center Princess 3 Stone Bridal Set Women's Fixed Ring Size - 7 at the price of $218.53. [redacted] has attempted to reach [redacted] and have not been successful As such, [redacted] considers this matter closed.
Again, we thank [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (2000, 13, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart representative was rude and pretty much said I was out of luck. Then she told me a promise ring I previously purchased was discontinued and out of stock so I could do nothing about it. I explained That was not the ring in question, Then she realized this and again this ring was also discontinued and out of stock. I find this hard to believe since it is for sale at Sears. I told [redacted] I guess I would accept their offer of a 30 gift card but they left me no choice. So, no rings, no wedding, Merry Christmas!

I like shopping at Walmart, I think the parking area should have crossing guards and to improve safety.I think the photo shop could have better standards for developing pictures, privacy and safety standards.

Initial Business Response /* (1000, 5, 2015/05/19) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We apologized to Mr. [redacted] for the inconvenience he experienced with his order. We reached out to the manufacturer, Ameriwood and verified they are shipping the defective piece to Mr. [redacted]. We also issued Mr. [redacted] a $25.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/05/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/11/28) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for Homz 17-Gallon Rope-Handed Tub, set of 8. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Our records indicate [redacted] received a refund in full for $46.50 on November 21st. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/12/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart sent me a e mail saying they were crediting me for the tubes also included in the e mail was a note saying if I did not return the set of 8 tubes by a certain date I would be recharged with the tubes
The problem is that I never received 8 tubs so it's impossible foe me to send 8 tubs back to them
I only received 1 tub
That was the main problem from the start
They issued a Fed X pickup for a set of 8 tubs which I do not have to give to FedX
I only received 1 tub
No one seems to understand the problem
Final Business Response /* (4000, 10, 2014/12/15) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for Homz 17-Gallon Rope-Handed Tub, set of 8. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted] has returned the one tube that he had received and our records indicate [redacted] received a refund in full for $46.50 on November 21st. [redacted] will not be rebilled as the item he received has been returned. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]
Final Consumer Response /* (2000, 12, 2014/12/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 17, 2015/06/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We would like to apologize for the inconvenience this caused her. Our records indicate the order has been canceled and was refunded in full in the amount of $303.80 on May 6th. We also issued Ms. [redacted] a $25.00 eGift Card for her troubles. We sent Ms. [redacted] an email on June 4th and did not hear back from her. We also left her a message on June 5th and did not hear back. In light of these events, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 13, 2015/02/06) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order for a mini iPad. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke to Ms. [redacted] she advised us she received her item. We apologized for delay in receiving her item and the issues she had with [redacted] service. We have escalated her concerns to the proper department for review. We also issued her a $20.00 eGift Card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 15, 2015/02/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/03/04) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the Google Nexus 7" Tablet 32GB Memory she purchased. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] ordered the Google Nexus 7" Tablet 32GB Memory 2013. The ad was listed incorrectly and the Google Nexus 7" Tablet 32GB Memory was in fact a 2012 model. The ad has been updated on our site. We contacted Ms. [redacted] and she advised she already returned the initial tablet she received. We have offered the 2013 model of the Google Nexus 7" Tablet 32GB Memory and have issued a $75 Egift Card for the difference. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/03/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her items she did not receive. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for three multipurpose papers on March 1, 2015. Per the tracking it shows it was delivered on March 3, 2015 at 10:58 AM via UPS. It was signed for by [redacted] Because the item is not a high fraud item, we have issued replacements for the paper as a courtesy. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Complaint: [redacted]I am rejecting this response because: I was unable to ever order the tv so the response is ridiculous. I am able today to replicate the issue, Walmart just does not want me to prove it to them. [redacted] has now taken this personally which is unprofessional behavior again. 
I will continue the fight for them to make it right and do not appreciate the insinuation that I am lying. I have provided proof ten fold and can still. Sincerely,[redacted]

Initial Business Response /* (1000, 6, 2015/02/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding the shipping delay of order# XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us...

with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have spoken with Ms. [redacted] and confirmed this was a fulfillment issue. We have refunded Ms. [redacted] $4.96 for the shipping. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/10) */
RESPONSE:
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for the delayed KidKraft Rapid Waterfall Train Set 48 pcs and Wooden Table of order#XXXXXXXXXXXXX. We thank you for the opportunity to...

address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and she confirmed she eventually did receive the item, but it was well past the expected delivery date. For all of the inconvenience, we have refunded her order $65.00. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/03/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her feedback regarding the manual Site to Store Pick Up process. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time her has...

taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We partnered with Ms. [redacted]'s local store of [redacted], ** for resolution. We spoke with Ms. [redacted] and she advised that she has spoken with the [redacted] store team and that her issue had been resolved. We also spoke with the store's management team and confirmed that her feedback has been forwarded to the innovations team. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/03/19) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for your prompt attention and assistance.

Initial Business Response /* (1000, 5, 2016/01/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 28, 2015, Ms. [redacted]'s placed an order for various items. There were two items that were sold through our Marketplace Retailers. Our Marketplace Retailers are third parties who sell on the Walmart.com platform. Our Marketplace Retailers have different pricing than Walmart.com as they operate independently. Our records show that Ms. [redacted] was only charged $123.60. We have escalated this over to our billing team to confirm. They have advised that the order was charged in two transactions. Once an order is placed, an authorization hold for the total amount of the order is put on the method of payment. Once the items ship, the authorization hold falls off and the order is charged. It appears the items updated to shipped at different times, which caused the system to split the charges. On 12/3/15, a charge of $59.86 was made and on 12/21/15 the remaining $63.74 was charged. We have tried to contact Ms. [redacted] via phone and email, but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Unfortunately, the patio set ordered by Ms. [redacted] was not delivered due to being lost in transit. We have issued a full refund for the order and Ms. [redacted] has placed a new order, which was shipped directly to her home. We made various attempts to contact Ms. [redacted], both by phone and email but we did not receive a response. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 13, 2015, Ms. [redacted] placed an order for Refurbished Beats by Dr. Dre Studio 2.0. There was a misunderstanding about the product description and when this item arrived it did not meet Ms. [redacted]'s expectations. The item she received was a wired headset and she wanted wireless. We contacted Ms. [redacted], arranged for her to place a new order and adjusted the price to match the sale price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/25) */
Walmart.com received a Revdex.com complaint from Jon Holt regarding an issue he was having with a refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his Walmart.com account and order history. We advised [redacted] that he needed to sign the affidavit in his email and the refund will begin to process. We see that a refund was issued on September 23rd. [redacted] should see this within five to seven business days. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
S[redacted]
Walmart.com

Beware when ordering items from Walmar[redacted]. Walmart’s online customer service representative lied to me on several occasions on my order(S). On 3/15/16, I contacted customer service regarding my concern do to the fact I had not yet received a confirmation email for the order that was placed on 3/11/16, nor have I not receive any shipping information. I was told by customer service rep. [redacted]. (lie #1) that it DID ship on the 3/11/16 and it was on its way. On 3/19/16, I contacted customer service once again for an update, [redacted]. (lie #2) informed me that it shipped on 3/18/16 and was nice enough to supply me with a tracking number (finally after a week). When I looked up to see the whereabouts of the order I found that it in fact it hadn't even ship yet, it didn't ship out until a little after 9:00pm on 3/19/16. When I called them out on their lies, I receive no response back. No sorry we messed up, no nothing. On 3/21/16 the order shows up at the store of my choosing (again no email on its delivery and that it's ready for pick up) only to find that it’s the wrong order. The item and packing slip was for someone completely different and not even close to the item I ordered. I then called customer services and a rep. (named [redacted]) was able to fix the issue in a timely manner. But due to the fact that I was lied to twice, had not received a conformation emails on the order being received, shipped or on delivery and the lack of concern from customer service, I decided I would be choosing [redacted], [redacted] or other suppliers first. Walmar[redacted] use to be my first choice but not anymore, if at all. I will NOT be lied to. I think I will be limiting my time I physically spend in a Walmart store as well.
On 3/31/16, [redacted] (a Walmart Sr. Executive Escalations Specialist) called me and apologized for the situation and said how this experience would be used for future training.
Well against my better judgment I believed her and I tried to place another order and sure enough the issue happened again. I received no confirmation email on shipment. [redacted] (the online rep that was filling in for [redacted]) misinformed/lied to me, AGAIN. (Lie #3) She wrote in an email that the order did ship and she supplied me with a “tracking number.” Well it did NOT ship on the 4/15/16 like she said in her email. In fact, FedEx tracking page shows that the order didn't ship until 4/20/16, 5 days later than she said and now has a delivery date of 4/26/16. So, the order has missed the promised delivery date of 4/21/16 and I was misinformed/lied to once again. I emailed [redacted] 3 times regarding this last issue and even included Walmart's CEO [redacted] on the last email I sent on (4/21/16). I have not gotten any type of reply back since, not from anyone, not even from the CEO. I guess it's safe to say that I am being ignored.
So, when using Walmart's online services beware, because you too can be ignored if you have an issue as well. It's to bad, my wife and I WERE consistent and loyal customers.

Initial Business Response /* (1000, 10, 2015/07/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled Pick Up Today order and authorization hold. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. When orders are placed on Walmart.com there is an authorization hold placed for the amount of the order, so that when the order ships, there are no payment issues. Once the order ships, we bill the [redacted]. The standard timeframe for authorization hold is 3 business days. When orders are cancelled our system automatically reverses the authorization hold. We also partnered with the store to find the root cause of the order cancellation. The store's management team advised us that it was cancelled in error and that they have adequate inventory. We attempted to reach Mr. [redacted] in order to provide him with all of the information regarding his complaint and he disconnected the line. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Ms. [redacted] placed an order for a TV Mount on our site, but she never received it. She contacted our [redacted] Service team and a replacement order was issued. Ms. [redacted] had stated that her card was billed for the replacement item. We researched with our billing team and confirmed that we have no record that she was billed for her replacement order. We informed Ms. [redacted] of this and asked her to provide us with a copy of her bank statement if she is still seeing a double charge. We have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/01/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was showing as a debit to my account however it wasn't taken out of my account.

Walmart.com received a [redacted] complaint from [redacted] in regards to his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After Walmart.com received [redacted] complaint, we...

reviewed his account and order history. [redacted] first order was lost in transit. Unfortunately, we were unable to replace the pool as it was out of stock initially. At that time, we did not have a comparable pool to offer. The pool then came back into stock and a replacement order was shipped to [redacted] local Walmart store. [redacted] has confirmed that he did pick up the pool. [redacted]. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com