Walmart.com

Initial Business Response /* (1000, 10, 2015/09/18) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 15, 2015, Mr. [redacted] placed an order for Metropolitan 5-Piece Dining Set. Our records show that the order was lost in transit therefore our [redacted] service team issued a replacement for the item. The replacement order was lost in store. It was later found by an associate on August 6, 2015 and it was returned back to us. The item may have been put on the wrong pallet by the store, or checked in incorrectly by the returns center and this caused the refund to not process. We have manually processed the refund back to Mr. [redacted]'s original form of payment. For the inconvenience, we issued you a $25 EGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L
Walmart.com

Initial Business Response /* (1000, 5, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding issues he experienced with his and his wife's recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. On December 1, 2015, an order was placed for same day pickup at Mr. [redacted]'s local Walmart store. The order was not fulfilled and a full refund has been issued. We're very sorry for any inconvenience. As a one-time courtesy, we have processed a $15.00 eGift card to the email address on file. We are very sorry for all of the difficulty Mr. and Mrs. [redacted] experienced with this order. Walmart.com considers this matter closed but again, we encourage Mr. [redacted] to contact us directly is he needs assistance in the future.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On September 14, 2015 Ms. [redacted] placed an order for a Honeywell Portable Evaporative Air unit for her daughter. Prior to buying the item she contacted our [redacted] service and was told that Walmart has a 90 days to return policy on the item. This was inaccurate and has been addressed. Air conditioners and Evaporative Coolers may be returned within 30 days accompanied by the original invoice or receipt. Due to the misunderstanding we allowed Ms. [redacted] to return the item outside the normal return policy. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Resp4onse /* (1000, 10, 2016/02/15) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted]'s order was from AmericaRX Smart Shop, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all claims for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. Due to the fact that Mr. [redacted] was unable to get assistance from AmericaRX Smart Shop, we have issued a refund for his order. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/02/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart provided a refund in addition to a 5$ gift card for my inconveniences.

Initial Business Response /* (1000, 5, 2014/08/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order placed on July 13th for a PS4 Destiny Limited Edition. We thank you for the opportunity to address his concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed his order on July 13th for a Destiny Limited Edition (PS4) and was to receive a Beta code promotion. Mr. [redacted] contacted customer service when he did not receive his beta code and they were unable to help him. Our records indicate Mr. [redacted] canceled his order on July 22nd. We apologize for the inconvenience this caused him. We have a $20.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their offer, hopefully they will be more aware of time sensitive offers they place on their website and are more prepared. More prepared on their offer and their customer service.

Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.
Serif">After we received [redacted] complaint, we reviewed his Walmart.com account and order history. On September 21, 2016, [redacted] placed an order for an eDelivery Playstation game card. When an eDelivery order is placed, the eDelivery card is sent to the email address on file. We have checked the order and the eDelivery card that was sent. Our records show that the eDelivery game card was sent to a different email than the email address associated with the account. The eDelivery game card was sent to the email associated to this complaint which is also the same email we have been communicating with [redacted]. The status of the game card shows it was received and opened on 10/4/2016. We have tried to cancel the card, however, it appears the card has already been redeemed. Because of this, [redacted] would have needed to file a dispute for the charge if he has not received it. [redacted] did file a dispute, however, it was worked and closed in Walmart’s favor, so a refund was not processed. As a one-time courtesy, we have issued a refund in the amount of $49.99. The refund will post back onto [redacted] original form of payment. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time.Sincerely,
[redacted]Walmart.com

Initial Business Response /* (1000, 10, 2015/10/23) */
Walmart.com received a Revdex.com complaint from Ms. Anna Stewart regarding the incorrect item she received We thank you for the opportunity to address Ms. Stewart's concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. Stewart's complaint, we reviewed her Walmart.com account and order history. Ms. Stewart placed an order for a storage locker on September 25, 2015. Unfortunately, due to an error at our fulfillment center, the wrong item was selected and shipped to her. We have processed a call tag in order to pick up the incorrect item and processed a replacement order on October 14, 2015. As such, Walmart.com considers this matter closed.
Again, we thank Ms. Stewart for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at 855-559-5603 between the hours of 8am - 5pm, Pacific Time.
Sincerely,
Princess B.
Walmart.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. [redacted] was extremely helpful & courteous while addressing my issue. Although I did purchase the item at another store, she has restored my confidence that any future orders will be placed with ease. Thank you for quick resolution. 
Sincerely, [redacted]

Initial Business Response /* (1000, 5, 2014/08/19) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted] was unable to receive assistance from our [redacted] Care department for the tablet she received damaged. As a courtesy, we have issued her a refund for her order since the tablet was not in stock for replacement. On August 19, 2014, we spoke with Ms. [redacted] directly. We apologized for the inconvenience and explained the details above. We also confirmed during our conversation that she no longer needed assistance. In light of this, Walmart.com considers this case closed. However, Ms. [redacted] is free to contact us if she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/09/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak to someone from Walmart. They said since they no longer had the tablet, they would issue a refund that would be issued in three to five business days. I signed their return agreement and dropped the package off at the post office, but I still have not received the credit.
Final Business Response /* (4000, 9, 2014/09/12) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We confirmed that her tablet was returned at our returns center on September 5, 2014, and a refund email was sent out to her confirming her return. On September 12, 2014, we attempted to contact Ms. [redacted] at (XXX) XXX-XXXX, but she was not available. In addition, we sent her an email explaining the above details and advised her to contact us back if she still needed assistance. Unfortunately, we have not heard back from her. At this time, Walmart.com considers this matter closed. However, we will continue to work with Ms. [redacted] directly if she still needs assistance.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Final Consumer Response /* (4200, 11, 2014/09/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When I originally was contacted by Walmart, Bryan, the representative I spoke to, said the refund would take 3-5 days to be processed. That was on August 19th. I have not yet received the credit. They did call me once, but it was right before their call center closed for the weekend (I work during the day). I do not understand why their representative would have lied to me when I spoke to him and why the matter is taking so long to complete when I have done everything they asked. This is another example of their poor [redacted] service. I just want them to do what they said they were going to do and issue my refund as they already have the tablet back.

I made a photo album on Oct. 29 I was told after I paid that it will be at the store on Nov. 7th. Well the 7th came and not album. I called the next day to be told that my order would be at the store in two days. Two days pass and no alert no nothing. So I call today Nov 10th only to be told that they lost my order. I feel like I have been slapped in the face. You mean to tell me that you guys did not know that on the 8th when I called, and why did I have to call them back to get this information. If I did not call what would have happened. I feel like this is bad customer service, not to mention that I was doing this album for a customer so I lost out on money and I have to tell them that I do not have they order. This is not cool at all and all they offered was my money back or I could wait to see if it comes at the end of the day. Really so basically you are telling me you have NO clue where it is. I'm very unhappy with Walmar[redacted] at this time and I don't plan on buying anything online from them.

Initial Business Response /* (1000, 6, 2015/05/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding recent issues with his Walmart.com account. We have thoroughly reviewed Mr. [redacted]'s account and and can confirm that it has not been compromised. As we have attempted...

to explain to him on multiple occasions, his account erroneously reflected the issuance of a gift card to another [redacted], as a result of an error on our part. His account was not charged for the gift card and there was no breach of his account or information. Separately, due to Mr. [redacted]'s return history, his account has been closed. As such, future orders will be canceled. Walmart.com has nothing further to add to this matter and considers it closed. If you have any further questions or comments, please feel free to contact me.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I apologize if I have offended anyone in the process of resolving the issue and would like to start fresh.
I never returned anything prior to the items that [redacted], the person who responded to this complaint, processed personally. It's also not as if I wanted to return the items, only because they had come damaged, and to me as a collector, they were worthless and I still had to buy the same items in proper condition elsewhere. And the other item from order #XXXXXXX-XXXXXX I never even wanted in the first place, and was reassured it wouldn't never be delivered, but it was anyway.
I would understand if I was buying things, and then returning them again and again, but this was just one combined instance and it obviously wasn't some type of abuse, it was because of issue's on Walmart's side.
LOTS of people have been getting those same items I purchased damaged, and this has been a problem with all stores. Best Buy took notice and changed things about a month ago and posted about it in their community forums about how they now have special warehouse instructions for packing the items because so many of them were coming damaged to people. There are dozens of reports on this all over the internet just from Walmart alone. I would think escalated suppor has the power to change things at the warehouse level, they would have used my experience to change like Best Buy.
Looking back, it did seem like [redacted] genuinely wanted to help. If I had reached the limit all in one shot, I would have thought she would tell me and it would tell her on her systems or send me an automated message, especially when I inquired about it. Even beforehand, if she had warned me that I would be banned after this first time, I would have taken the loss and not risked my account as I value it. I would think being escalated support, especially their manager, they would have access to such vital information.
Actually my orders started getting canceled before I had even made the return, and prior to dealing with [redacted], I had not made any returns at all, that is why I would like to know what items lead to my account closure, to see if there was perhaps some type of error or something.
Honestly, I hope Walmart can see my point of view from the day [redacted] stopped responding to me. There was already the issue of the employee making the order on my account which I was trying to deal with. On top of that, I was not seeing the refund I was promised, plus I kept receiving an automated email telling me that I hadn't returned the items so my refund was canceled. Add on top of that my orders just started getting canceled. Then I called my credit card company which just scared me further once I told them what happened.
Perhaps people exaggerate sometimes, but even out of 10 people, you'll eventually get someone that is not exaggerating. I would think most people would be frantic under the same circumstances. In hindsight, perhaps I should have slowed down a bit.
What I'm saying is, how would this have fully been resolved per Walmart's policy? Because it stopped at basically the point I was inquiring more about my problem and orders were being canceled. My last response to them was a simply inquiry on why all this was happening and why the credit company told me to be worried. By that point, I was told nothing was wrong by Walmart, but obviously something was, and I was not notified of what it was up till May 10, 2015, more than a month after I was told everything was alright. At which point Walmart confirmed that indeed something was wrong, and that I had somehow been banned because of my return history, which exists only inside what [redacted] had approved herself. If I had hit the limit, how come I was never notified and only found out because I kept pressing the issue. I doubt I'm the first person that has been banned especially if the threshold is so low, so I'm assuming there should be an automated system to inform people, otherwise, what's the person supposed to think and believe if kept completely in the dark and then ignored?
I'm not looking for any compensation or some kind of apology. I just want to continue shopping at Walmart.com especially because there are a lot of items exclusively available on at Walmart.com and there are no Walmart's in NYC and even if there were, that's a population of 8 million to compete with. Even now, there's a release list of items coming out at Walmart up till November so far. That's a lot to miss for a collector.
If my account cannot be restored, then I would at the very least like "[redacted]" from the original order #XXXXXXX-XXXXXX reinstated at the original sale price. This was actually reinstated as order #XXXXXXX-XXXXXX, but then was canceled on April 2nd, the same day that [redacted] emailed me saying everything was fine, and also the last day I received any more responses. I had not made any further contact till April 5th, and as I said [redacted] did seem very sincere, so I don't know why the order was canceled and she didn't do anything about it the same day she sent an email trying to wrap up the issues. And also, if an attempt can be made to reinstate order XXXXXXX-XXXXXX since I stayed up till 4 AM to secure this constantly refreshing for several hours for it to go up and it is now gone everywhere.
Once again, I want to sincerely apologize to anyone I have offended, including [redacted] and sincerely ask for help. As I said, I just want an attempt made to get my account back and if not that, at the very least the reinstatement of the orders I mentioned or at least the "offending" order #XXXXXXX-XXXXXX , especially since Walmart.com is the ONLY place I can get that item. Everywhere else sold out in January when I originally made the choice to go with Walmart. It was all because of this item that this entire ordeal even occurred, and I feel really sad that at the end, for going to escalated support for help, I have ended up banned for something out of my control and Walmart's fault and have lost the item I wanted. I will also not make any returns.
I have looked at other solutions and small claims in the only other option I see, but that's a monetary solution and will not get me my Walmart.com account back and the finality of losing the account outweighs the money that could be won. Which will only serve to reimburse me for the damages related to this ordeal such as losing out all the orders that were canceled, since their market value prices are in some cases 5 times the retail price, and I still wish to obtain these items. That is why I am asking for help with this.
Final Business Response /* (4000, 12, 2015/06/18) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. As we advised in our previous response, Mr. [redacted]'s Walmart.com account has been closed due to his returns history and is separate from the issues that were escalated. We will not be reinstating canceled orders and any future orders will be canceled as well. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (3000, 17, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My "return history" is not separate from the issues that were escalated. My "return history" does not exist outside this escalation, so of course it's related. No returns occurred till the escalation and only during that.
Walmart has not explained why exactly my account is closed when I only returned what was authorized by [redacted], who this issue was escalated to and the items were damaged/something that was not supposed to be delivered at all (hence the point of escalating since the issue was from this order). Other than that, I have made ZERO returns, so how is one incident enough to lead to an account closure and why isn't Walmart clarifying exactly this "return history"
I have explained myself pretty clearly in the last message that the person who is responding to the Revdex.com correspondence, [redacted], is the same person who processed these returns. Was I supposed to keep something that obviously came damaged, and something I never wanted and was given a promise by Walmart that it would not arrive at all?
No where in the terms of service or any policy on Walmart's site does it state that such a low number of returns will lead to an account closure and the operations manager, [redacted], at such a high position, who processed these returns did not warn me at all.
How can the end result be that they closed my account, but cannot explain in detail what exactly caused the closure. I want to know the exact items that led to my account closure
Otherwise, how is any of this acceptable to the Revdex.com?

Initial Business Response /* (1000, 5, 2014/12/02) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for a Schwin Delmar Cruiser Bike. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Our records indicate two bikes were delivered. As a one-time courtesy we will be refunding [redacted] for his order. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2016/01/25) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to an issue with a refund request. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. Typically, when an order is returned, a refund or replacement is processed when the item is received by Walmart. At this time, our records do not indicate that Ms. [redacted]'s order has been returned. However, as a one-time courtesy, we have refunded Ms. [redacted] in full for $26.09. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2016/01/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I returned the item to them and they are saying they are doing a one time courtesy of returning my money!! Now if I continue to shop with them and something like this happens again. Hopefully not. I did my part by returning it. The tracking says I returned it. So I am at a lost. I shopped with them before and no problem. I received my money back so I am happy about that.
Final Business Response /* (4000, 9, 2016/02/17) */
Proposed response for: [redacted]
Order number: XXXXXXXXXXXXX
RESPONSE:
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. Walmart.com has attempted to contact Ms. [redacted] via email and telephone, however we have not received a response. Ms. [redacted] has been provided with our contact information and we welcome Ms. [redacted] to contact us, should she have any further issues or questions. In light of these events, Walmart.com considers this matter closed at this time. If either of you have any further questions or comments, please feel free to contact us. Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (2000, 11, 2016/02/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
AFTER CONTACTING Revdex.com I WAS REFUNDED MY MONIES. NO FURTHER CONTACT NECESSARY. THANK YOU.

Initial Business Response /* (1000, 5, 2016/02/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We contacted Ms. [redacted]'s local Walmart store and partnered with the Store Manager to assist her with her return. A full refund has been issued for the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The return was accepted and refund issued. Thank you very much.

Initial Business Response /* (1000, 5, 2014/03/11) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding unauthorized charges made to her card. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we contacted her via email at [redacted]@fairpoint.net advising to provide us with a copy of her bank statement showing the 23 charges of $48.81 she sees for further review. We have not heard back from her. We encourage Ms. [redacted] to contact as soon as possible to get this matter resolved.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 7, 2014/03/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We DID send all bank information to an email address on December 28th, 2013. Perhaps SOMEONE from Walmart.com should CONTACT me as to this day I still have not had 1 phone call or email from them. I have the proof that we sent it from our bank advisor. Many times I try to get in touch with the acounts dept at WAlmart.com and get told it is not allowed, We have to go through a ticket system, How many do I have to get before a hum being talks to me?? No contact has ever been made, I repeat this till I get a contact.
Final Business Response /* (4000, 9, 2014/03/26) */
Walmart.com received Ms. [redacted]'s additional rebuttal arising from her original Revdex.com complaint. We are sorry to hear that Ms. [redacted] is having difficulty sending her bank statement to us. We have attempted to contact Ms. [redacted] at XXX-XXX-XXXX and at the email address [redacted]@fairpoint.net, but have been unsuccessful. It appears her email address is not a valid one. In light of these events, we consider this matter closed, but Ms. [redacted] can contact us directly with any questions or concerns.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (4200, 11, 2014/03/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never been contacted. And my phone number has not changed. No contact was ever made.

July 7 2016 Order [redacted]
This order was a site to store order but some how ended up being a [redacted] delivery to the store but with my name as the recipient. So technically they don't have a site to store for me.....I cannot pick it up because it is not in the system and can't get a refund because it was delivered BUT not to me.
This was explained to me by a Walmart.com employee by the name of [redacted]---this person is not qualified to deal with the public, she was very nasty and abrupt . She is the one that told me I couldn't get the bike OR my money back. So Walmart gets to keep my money AND the bicycle??
UPdate; my local Walmart store when it was shipped let me show proof it was mine and gave me a refund. No Thanks To [redacted]

Initial Business Response /* (1000, 15, 2014/12/17) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancellation request for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have attempted to reach Mr. [redacted] on several occasions with no avail. In order to provide the best resolution possible, we would need to speak with Mr. [redacted]. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (3000, 19, 2014/12/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Phone don't work.
Final Business Response /* (4000, 23, 2014/12/22) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. Mr. [redacted]'s Lofty Galway SJ15SFB Free Standing Electric Stove of order#XXXXXXXXXXXXX was checked in at our Returns Center on December 16, 2014. Mr. [redacted]'s refund was processed on December 20, 2014. Walmart.com considers this matter closed at this time. However, if either of you have any further questions or comments please feel free to contact us.
Sincerely,
[redacted] J.
Walmart.com
Final Consumer Response /* (4200, 25, 2014/12/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Walmart bilked our order so bad online, we got none of the items ordered for Christmas, which we began shopping before Thanksgiving. You SOLD the first heater we tried to order out of our cart. Do you understand? That is in store theft! That forced us into this Lofty Galway which was cancelled when we thought we had found another one online. That was a scam, neverthless, we have no heater, no rugs which were intended for our business during Christmas.
Do we need another complaint?

Walmart.com received a Revdex.com complaint from [redacted] regarding his Walmart.com account. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his feedback and comments.After we received [redacted] complaint, we...

reviewed his Walmart.com account and order history. We have made several attempts to reach [redacted] regarding his Walmart.com account and Savings Catcher issues and we have not heard back. In order to provide the best resolution possible, we will need to speak with [redacted]. As such, Walmart.com considers this matter closed.Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am – 5pm, Pacific Time. Sincerely, [redacted]Walmart.com

Initial Business Response /* (1000, 10, 2014/06/24) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his refund request. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On June 22, 2014 we refunded Mr. [redacted] $86.49 onto his original method of payment. I contacted Mr. [redacted] on June 24, 2014 and he advised me the issue had been resolved. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 6, 2015/09/22) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On August 24, 2015, Ms. [redacted] placed an order for an Igloo 5.1 cu ft Chest Freeze. This order was delivered damaged, so a replacement was issued. Ms. [redacted] changed her mind and intent to cancel was placed on the replacement. Due to a system issue, the replacement order was stuck in an Intent to Cancel. My engineering team has pushed it to officially cancel. The refund in the amount of $212.43 has been processed back for Ms. [redacted] to pick up at a Walmart store. Our records show that Ms. [redacted] picked up the refund from her local store on 9/18/2015. For the inconvenience, we issued a $25 Egift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2015/09/24) */
Walmart.com finally gave me my money back after 25 days of them having my money. I was able to pick up my refund at my local Walmart store on 9-18-2015