Walmart.com

Initial Business Response /* (1000, 17, 2015/06/17) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her order. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We would like to apologize for the inconvenience this caused her. Our records indicate the order has been canceled and was refunded in full in the amount of $303.80 on May 6th. We also issued Ms. [redacted] a $25.00 eGift Card for her troubles. We sent Ms. [redacted] an email on June 4th and did not hear back from her. We also left her a message on June 5th and did not hear back. In light of these events, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

I placed an order for product on 6.15.16 as of this date 6.24.16 I still have not received my order. I have place four calls to Walmart.com put on hold collectively for 2hrs. Customer Service Rep [redacted] was of no use unprofessional and I have now been on hold for 42 mins and counting. First Email stated my item was shipped from Jurupa Ca on 6.17.16. Today 6.24.16 I was informed that it was just shipped out from Porterville Ca. My account has been debited and still I can not get an answer as to when I will receive my product.

Initial Business Response /* (1000, 6, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 13, 2015, Ms. [redacted] placed an order for Refurbished Beats by Dr. Dre Studio 2.0. There was a misunderstanding about the product description and when this item arrived it did not meet Ms. [redacted]'s expectations. The item she received was a wired headset and she wanted wireless. We contacted Ms. [redacted], arranged for her to place a new order and adjusted the price to match the sale price. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Initial Business Response /* (1000, 6, 2015/05/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding recent issues with his Walmart.com account. We have thoroughly reviewed Mr. [redacted]'s account and and can confirm that it has not been compromised. As we have attempted...

to explain to him on multiple occasions, his account erroneously reflected the issuance of a gift card to another [redacted], as a result of an error on our part. His account was not charged for the gift card and there was no breach of his account or information. Separately, due to Mr. [redacted]'s return history, his account has been closed. As such, future orders will be canceled. Walmart.com has nothing further to add to this matter and considers it closed. If you have any further questions or comments, please feel free to contact me.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (3000, 8, 2015/05/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I apologize if I have offended anyone in the process of resolving the issue and would like to start fresh.
I never returned anything prior to the items that [redacted], the person who responded to this complaint, processed personally. It's also not as if I wanted to return the items, only because they had come damaged, and to me as a collector, they were worthless and I still had to buy the same items in proper condition elsewhere. And the other item from order #XXXXXXX-XXXXXX I never even wanted in the first place, and was reassured it wouldn't never be delivered, but it was anyway.
I would understand if I was buying things, and then returning them again and again, but this was just one combined instance and it obviously wasn't some type of abuse, it was because of issue's on Walmart's side.
LOTS of people have been getting those same items I purchased damaged, and this has been a problem with all stores. Best Buy took notice and changed things about a month ago and posted about it in their community forums about how they now have special warehouse instructions for packing the items because so many of them were coming damaged to people. There are dozens of reports on this all over the internet just from Walmart alone. I would think escalated suppor has the power to change things at the warehouse level, they would have used my experience to change like Best Buy.
Looking back, it did seem like [redacted] genuinely wanted to help. If I had reached the limit all in one shot, I would have thought she would tell me and it would tell her on her systems or send me an automated message, especially when I inquired about it. Even beforehand, if she had warned me that I would be banned after this first time, I would have taken the loss and not risked my account as I value it. I would think being escalated support, especially their manager, they would have access to such vital information.
Actually my orders started getting canceled before I had even made the return, and prior to dealing with [redacted], I had not made any returns at all, that is why I would like to know what items lead to my account closure, to see if there was perhaps some type of error or something.
Honestly, I hope Walmart can see my point of view from the day [redacted] stopped responding to me. There was already the issue of the employee making the order on my account which I was trying to deal with. On top of that, I was not seeing the refund I was promised, plus I kept receiving an automated email telling me that I hadn't returned the items so my refund was canceled. Add on top of that my orders just started getting canceled. Then I called my credit card company which just scared me further once I told them what happened.
Perhaps people exaggerate sometimes, but even out of 10 people, you'll eventually get someone that is not exaggerating. I would think most people would be frantic under the same circumstances. In hindsight, perhaps I should have slowed down a bit.
What I'm saying is, how would this have fully been resolved per Walmart's policy? Because it stopped at basically the point I was inquiring more about my problem and orders were being canceled. My last response to them was a simply inquiry on why all this was happening and why the credit company told me to be worried. By that point, I was told nothing was wrong by Walmart, but obviously something was, and I was not notified of what it was up till May 10, 2015, more than a month after I was told everything was alright. At which point Walmart confirmed that indeed something was wrong, and that I had somehow been banned because of my return history, which exists only inside what [redacted] had approved herself. If I had hit the limit, how come I was never notified and only found out because I kept pressing the issue. I doubt I'm the first person that has been banned especially if the threshold is so low, so I'm assuming there should be an automated system to inform people, otherwise, what's the person supposed to think and believe if kept completely in the dark and then ignored?
I'm not looking for any compensation or some kind of apology. I just want to continue shopping at Walmart.com especially because there are a lot of items exclusively available on at Walmart.com and there are no Walmart's in NYC and even if there were, that's a population of 8 million to compete with. Even now, there's a release list of items coming out at Walmart up till November so far. That's a lot to miss for a collector.
If my account cannot be restored, then I would at the very least like "[redacted]" from the original order #XXXXXXX-XXXXXX reinstated at the original sale price. This was actually reinstated as order #XXXXXXX-XXXXXX, but then was canceled on April 2nd, the same day that [redacted] emailed me saying everything was fine, and also the last day I received any more responses. I had not made any further contact till April 5th, and as I said [redacted] did seem very sincere, so I don't know why the order was canceled and she didn't do anything about it the same day she sent an email trying to wrap up the issues. And also, if an attempt can be made to reinstate order XXXXXXX-XXXXXX since I stayed up till 4 AM to secure this constantly refreshing for several hours for it to go up and it is now gone everywhere.
Once again, I want to sincerely apologize to anyone I have offended, including [redacted] and sincerely ask for help. As I said, I just want an attempt made to get my account back and if not that, at the very least the reinstatement of the orders I mentioned or at least the "offending" order #XXXXXXX-XXXXXX , especially since Walmart.com is the ONLY place I can get that item. Everywhere else sold out in January when I originally made the choice to go with Walmart. It was all because of this item that this entire ordeal even occurred, and I feel really sad that at the end, for going to escalated support for help, I have ended up banned for something out of my control and Walmart's fault and have lost the item I wanted. I will also not make any returns.
I have looked at other solutions and small claims in the only other option I see, but that's a monetary solution and will not get me my Walmart.com account back and the finality of losing the account outweighs the money that could be won. Which will only serve to reimburse me for the damages related to this ordeal such as losing out all the orders that were canceled, since their market value prices are in some cases 5 times the retail price, and I still wish to obtain these items. That is why I am asking for help with this.
Final Business Response /* (4000, 12, 2015/06/18) */
Walmart.com received Mr. [redacted]'s additional rebuttal arising from his original Revdex.com complaint. As we advised in our previous response, Mr. [redacted]'s Walmart.com account has been closed due to his returns history and is separate from the issues that were escalated. We will not be reinstating canceled orders and any future orders will be canceled as well. Walmart.com considers this matter closed.
Sincerely,
[redacted]
Walmart.com
Final Consumer Response /* (3000, 17, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My "return history" is not separate from the issues that were escalated. My "return history" does not exist outside this escalation, so of course it's related. No returns occurred till the escalation and only during that.
Walmart has not explained why exactly my account is closed when I only returned what was authorized by [redacted], who this issue was escalated to and the items were damaged/something that was not supposed to be delivered at all (hence the point of escalating since the issue was from this order). Other than that, I have made ZERO returns, so how is one incident enough to lead to an account closure and why isn't Walmart clarifying exactly this "return history"
I have explained myself pretty clearly in the last message that the person who is responding to the Revdex.com correspondence, [redacted], is the same person who processed these returns. Was I supposed to keep something that obviously came damaged, and something I never wanted and was given a promise by Walmart that it would not arrive at all?
No where in the terms of service or any policy on Walmart's site does it state that such a low number of returns will lead to an account closure and the operations manager, [redacted], at such a high position, who processed these returns did not warn me at all.
How can the end result be that they closed my account, but cannot explain in detail what exactly caused the closure. I want to know the exact items that led to my account closure
Otherwise, how is any of this acceptable to the Revdex.com?

Initial Business Response /* (1000, 5, 2014/08/04) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his order placed on July 13th for a PS4 Destiny Limited Edition. We thank you for the opportunity to address his concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] placed his order on July 13th for a Destiny Limited Edition (PS4) and was to receive a Beta code promotion. Mr. [redacted] contacted customer service when he did not receive his beta code and they were unable to help him. Our records indicate Mr. [redacted] canceled his order on July 22nd. We apologize for the inconvenience this caused him. We have a $20.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2014/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their offer, hopefully they will be more aware of time sensitive offers they place on their website and are more prepared. More prepared on their offer and their customer service.

Initial Business Response /* (1000, 5, 2015/03/18) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding our cancellation process. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We contacted Ms. [redacted] and she confirmed she received the $644.43 refund we posted to her account on March 16, 2015. I advised Ms. [redacted] that her feedback regarding our cancellation policy is currently being reviewed and that we do listen to the voices of our customers. We are currently working on processes within our website in order to give our customers a better shopping experience. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/03/20) */
(The consumer indicated he/she ACCEPTED the response from the business.)

I made a photo album on Oct. 29 I was told after I paid that it will be at the store on Nov. 7th. Well the 7th came and not album. I called the next day to be told that my order would be at the store in two days. Two days pass and no alert no nothing. So I call today Nov 10th only to be told that they lost my order. I feel like I have been slapped in the face. You mean to tell me that you guys did not know that on the 8th when I called, and why did I have to call them back to get this information. If I did not call what would have happened. I feel like this is bad customer service, not to mention that I was doing this album for a customer so I lost out on money and I have to tell them that I do not have they order. This is not cool at all and all they offered was my money back or I could wait to see if it comes at the end of the day. Really so basically you are telling me you have NO clue where it is. I'm very unhappy with Walmar[redacted] at this time and I don't plan on buying anything online from them.

Initial Business Response /* (1000, 5, 2016/01/29) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On November 28, 2015, Ms. [redacted]'s placed an order for various items. There were two items that were sold through our Marketplace Retailers. Our Marketplace Retailers are third parties who sell on the Walmart.com platform. Our Marketplace Retailers have different pricing than Walmart.com as they operate independently. Our records show that Ms. [redacted] was only charged $123.60. We have escalated this over to our billing team to confirm. They have advised that the order was charged in two transactions. Once an order is placed, an authorization hold for the total amount of the order is put on the method of payment. Once the items ship, the authorization hold falls off and the order is charged. It appears the items updated to shipped at different times, which caused the system to split the charges. On 12/3/15, a charge of $59.86 was made and on 12/21/15 the remaining $63.74 was charged. We have tried to contact Ms. [redacted] via phone and email, but have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/07/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled Pick Up Today order and authorization hold. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. When orders are placed on Walmart.com there is an authorization hold placed for the amount of the order, so that when the order ships, there are no payment issues. Once the order ships, we bill the [redacted]. The standard timeframe for authorization hold is 3 business days. When orders are cancelled our system automatically reverses the authorization hold. We also partnered with the store to find the root cause of the order cancellation. The store's management team advised us that it was cancelled in error and that they have adequate inventory. We attempted to reach Mr. [redacted] in order to provide him with all of the information regarding his complaint and he disconnected the line. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 15, 2015/12/08) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On September 14, 2015 Ms. [redacted] placed an order for a Honeywell Portable Evaporative Air unit for her daughter. Prior to buying the item she contacted our [redacted] service and was told that Walmart has a 90 days to return policy on the item. This was inaccurate and has been addressed. Air conditioners and Evaporative Coolers may be returned within 30 days accompanied by the original invoice or receipt. Due to the misunderstanding we allowed Ms. [redacted] to return the item outside the normal return policy. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 5, 2014/09/25) */
Walmart.com received a Revdex.com complaint from Jon Holt regarding an issue he was having with a refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received [redacted]'s complaint, we reviewed his Walmart.com account and order history. We advised [redacted] that he needed to sign the affidavit in his email and the refund will begin to process. We see that a refund was issued on September 23rd. [redacted] should see this within five to seven business days. As such, Walmart.com considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
S[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/03/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her items she did not receive. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her...

feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an order for three multipurpose papers on March 1, 2015. Per the tracking it shows it was delivered on March 3, 2015 at 10:58 AM via UPS. It was signed for by [redacted] Because the item is not a high fraud item, we have issued replacements for the paper as a courtesy. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/03/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/12/02) */
[redacted] received a Revdex.com complaint from [redacted] regarding his order for a Schwin Delmar Cruiser Bike. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us...

with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. Our records indicate two bikes were delivered. As a one-time courtesy we will be refunding [redacted] for his order. In light of these events, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 5, 2016/02/17) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] in regards to her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After Walmart.com received Ms. [redacted]'s complaint, we reviewed her account and order history. We contacted Ms. [redacted]'s local Walmart store and partnered with the Store Manager to assist her with her return. A full refund has been issued for the order. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2016/02/26) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The return was accepted and refund issued. Thank you very much.

Initial Business Response /* (1000, 5, 2015/01/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for overdraft fees and charges she incurred for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an intent to cancel order#XXXXXXXXXXXXX on December 26, 2014. An intent to cancel is not 100%, and Ms. [redacted] had not receive the cancellation confirmation email, because the cancellation request was denied. We have spoken with Ms. [redacted] and have advised that Walmart.com does not reimburse NSF, finance or overdraft charges/fees. Ms. [redacted] has advised that she would not be returning the Sony BDPS1200 Blu-ray Player of order#XXXXXXXXXXXXX. For the inconvenience, we have adjusted/refunded Ms. [redacted]'s order $60.00. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2014/07/09) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted], but need additional time to work toward a resolution of his issue.

Initial Business Response /* (1000, 10, 2015/01/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s 2-year warranty was processed. On January 18, 2015, we sent Mr. [redacted] an email explaining these details and advised him to contact us if he still has not received his warranty confirmation email. We will be sure to have our warranty group send Mr. [redacted] another email confirmation if he still has not been received. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/23) */
Dear [redacted]
I have just received the warranty that prompted me to file the complaint. I am satisfied that all is well and have no further issues with this matter.
Thank you for all your help.
Sincerely,
[redacted]

Initial Business Response /* (1000, 10, 2015/07/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s laptop was not operating correctly one month after it was replaced. We truly understand the frustration this has caused Ms. [redacted]. That is why we have issued Ms. [redacted] a courtesy refund for her laptop. On July 27, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We emailed Ms. [redacted] with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have not recieved any phone calls but I have received the emails and they have resolved my issues and credits plus some and I THANK walmart and [redacted] for taking care of this matter. Any questions I will contact you thanks again for the prompt response. I am very satisfied.

Initial Business Response /* (1000, 6, 2014/11/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After receiving Mr. [redacted]' complaint, we reviewed his account records and order history. We have confirmed the pre-order release date of the game he ordered was November 3, 2014. Therefore, the game was shipped out on the actual release date of November 3, 2014. On November 17, 2014, we sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2015/03/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a preorder he attempted to place. We thank you for the opportunity to address Mr.[redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and he advised us that he attempted to place an order on February 26, 2015. We did not locate any orders or attempts for that date. We have advised Mr. [redacted] that order#XXXXXXXXXXXXX was placed on February 16, 2015, and was cancelled due to insufficient funds on his credit card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com