Walmart.com

Initial Business Response /* (1000, 11, 2014/11/17) */
RE: [redacted] /Revdex.com Case
[redacted] received a Revdex.com complaint from [redacted]. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After receiving [redacted]'s complaint, we reviewed his account records and order history. We were unable to locate the additional shipping cost [redacted] claims we charged him. On November 12, 2014 and November 13, 2014, we communicated with [redacted] and arranged for him to fax us a copy of his credit card statement reflecting the additional shipping charge so we can issue him a refund. At this time, we have not received [redacted]'s credit card statement, but we will assist him with a refund once it is received and confirm the charge. In light of this, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Initial Consumer Rebuttal /* (3000, 13, 2014/11/18) */
We did have FED EX pick up the set at my home on Nov. 11. The purchase price has been refunded, however Walmart states that they did not charge us shipping on the set sent in error. My credit card statement reflects that they indeed charged us $49.37 in shipping. Numerous emails back and forth to Walmart with credit card statement which reflects charges recently faxed to them. STILL waiting for response!! Want shipping charges on set sent in error refunded. Any assistance from you will be greatly appreciated!!
Final Business Response /* (4000, 16, 2014/11/26) */
RE: [redacted]/Revdex.com Case
[redacted] received [redacted]'s rebuttal arising from his original Revdex.com complaint. We received [redacted]'s bank statement and issued him a refund for the additional shipping charge he did not receive. The refund will be credited back to [redacted]'s original method of payment within 3-5 business days. In light of this, Walmart considers this case closed. However, [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/01/21) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her refund request for overdraft fees and charges she incurred for order#XXXXXXXXXXXXX. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] placed an intent to cancel order#XXXXXXXXXXXXX on December 26, 2014. An intent to cancel is not 100%, and Ms. [redacted] had not receive the cancellation confirmation email, because the cancellation request was denied. We have spoken with Ms. [redacted] and have advised that Walmart.com does not reimburse NSF, finance or overdraft charges/fees. Ms. [redacted] has advised that she would not be returning the Sony BDPS1200 Blu-ray Player of order#XXXXXXXXXXXXX. For the inconvenience, we have adjusted/refunded Ms. [redacted]'s order $60.00. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

I made a purchase from a baby registry on walmar[redacted] and never received an order confirmation email or text. I checked my credit card statement and was charged 73.50. I contacted walmar[redacted] and they could not locate my order even though I could tell them what baby registry I ordered under, the specific date, my credit card reference number, etc. I was transferred twice- the first time I was on hold for 10 minutes only to have the next person ask me the same questions and give the same scripted answer. He then transferred me to corporate where there was a 43 MINUTE hold! This was my first order from walmar[redacted] and will never order from that site again and obviously never shop in their stores. How hard can it be to find an order? I had to dispute the charge with my credit card and file fraudulent claims against the business.

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled order and resolution request. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with...

his) feedback and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. We have made several attempts to reach Mr. [redacted] and we have not heard back. In order to provide the best resolution possible, we would need to speak with him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 6, 2015/12/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her damaged EA SPORTS 72 4in1 Swivel Combo Table of order#XXXXXXXXXXXXX and replacement request. We thank you for the opportunity to address Ms. [redacted]'s concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We spoke with Ms. [redacted] and she advised the EA SPORTS 72 4in1 Swivel Combo Table of order#XXXXXXXXXXXXX arrived damaged and she requested a replacement. We advised Ms. [redacted] that we are currently out of stock of the EA SPORTS 72 4in1 Swivel Combo Table and cannot replace. This item is considered seasonal. Once we have sold all of the units the model is not replenished. For the inconvenience we issued Ms. [redacted] a $50.00 eGift card. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2016/01/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/12/22) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his cancelled Pick Up Today order for the Zoomer Kitty Interactive Cat and his wait time at his local store. We thank you for the opportunity to address Mr. [redacted]'s...

concerns and appreciate the time he has taken to provide us with her feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We partnered with Walmart Supercenter of [redacted] for resolution. Due to the inconveniences at the store Mr. [redacted] was issued a $50.00 gift card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 10, 2014/09/08) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After reviewing Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was delivered and signed for at the Walmart store he selected for Ship To Store delivery on August 15, 2014. Unfortunately, due to a communication error at his local store, he was notified that his order was ready for pick up on August 21, 2014. On September 8, 2014, we spoke with Mr. [redacted] at (XXX) XXX-XXXX. We apologized for the inconvenience he experienced and assured his concerns have been forwarded to the appropriate management groups to improve our services. During our conversation over the phone, we confirmed he received his order and no longer needed assistance. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he would like us to address any of his questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/08/20) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an item he received late. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with her feedback...

and comments.
After we received Mr. [redacted]' complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] notified us that he did not receive his Vitamin Sport, 20 ct. After further research we see the item was delivered on August 18th at 9:23 a.m. We apologize for the inconvenience this caused Mr. [redacted] and have issued him a $10.00 eGift Card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2014/08/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They have gone above and beyond by taking care of the issue. I will respond to them and return the item. They sent out 2 too many. I appreciate all your help and please note I never intended to get them in trouble as I do use them often and this has been the first time this has happened. Thanks again.
[redacted]

Initial Business Response /* (1000, 5, 2014/07/21) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a refund he was waiting for. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We would like to apologize for the experience Mr. [redacted] experienced with [redacted] service, and for the wait time of his refund. We have escalated his concerns to the appropriate department for review. We see Mr. [redacted] was refunded in full for $186.56 on July 10th. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/11/07) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we...

received Mr. [redacted]' complaint, we searched for his Walmart.com account and order history. Unfortunately, we cannot locate an order number to be able to properly assist him further. We were not able to reach Mr. [redacted] by phone and have not heard back from him via email. As such, Walmart.com considers this matter closed but urge Mr. [redacted] to contact us directly if he needs further assistance.
If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (3000, 12, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
first I, Ms. [redacted], is a female, before you assume someone's gender. the service request #XXXXXXXX
tracking number on that order was 1z6vXXXXXXXXXXXXXX. Walmart has erased all history regarding this transactions. I cannot see previous orders. After the 3 delivery attempt. I decided to go to Sam's Club for assistance. I was without my TV for a month. FedEx is not reliable with electronic deliveries. I had to physically take the broken tv to sam's and to please with supervisor/manager about my situation. This was a mess and no one should have to endure that. I requested delivery and had to drive to get my unbroken TV. That is why they were not able to locate my order, due to it was completely erased. [redacted] service was awful, disrespectful and unknowledgeable of their process or procedures. too many cold transfers with no one knowing what to do. no one has tried to contact me. I do have VM. That is also a lie. Even when I went to Sam's club in hilliard-rome, the e-card [redacted] service was unprofessional.
Final Business Response /* (4000, 14, 2015/11/27) */
Walmart.com received Ms. [redacted]' additional rebuttal arising from her original Revdex.com complaint. Firstly, I apologize for using the incorrect salutation and referring to Ms. [redacted] as Mr. [redacted]. Upon receipt of Ms. [redacted]' follow up response, we reached out to Asurion, the warranty company. We confirmed that a gift card for processed in the amount of $642.85 for the price of the TV, plus tax. The gift card has been redeemed and currently has a $0.00 balance. We're very sorry for all of the difficulty Ms. [redacted] experienced and will be sure to address all of the coaching opportunities. However, additional compensation or a replacement TV will not be provided at this time. Due to the fact that Ms. [redacted] has received a full refund in the form of a gift card, Walmart.com considers this matter closed.
Sincerely,
[redacted].
Walmart.com

Initial Business Response /* (1000, 10, 2014/11/30) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s order was cancelled on the same day it was placed as it was no longer in stock. Please note, we reserve the right, at our sole discretion, to refuse or cancel any order for any reason (including, but not limited to, inaccuracies or errors in product or pricing information). We understand the frustration and inconvenience this has caused Mr. [redacted]. That is why we have emailed him a $183 egift card under order XXXXXXX-XXXXXX, which is the difference between the sale price and our current price online for the TV he ordered. Mr. [redacted] can either apply the egift card towards the same TV or another TV online or at his local Walmart store. On November 29, 2014, we sent Mr. [redacted] an email explaining these details and advised him to contact us if he has any follow up questions or concerns. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Consumer Rebuttal /* (2000, 12, 2014/12/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
their resolution was very fair. Thank you.

Initial Business Response /* (1000, 9, 2015/01/29) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her delayed Site to Store order#XXXXXXXXXXXXX for the Graco Spree Travel System, [redacted]. We thank you for the opportunity to address Ms. [redacted]' concerns and...

appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. We have researched and Mr. [redacted]' order was expected to arrive at store#[redacted] on December 19, 2014. On December 20, 2014 we see that the store has refunded Ms. [redacted] for the above order. Ms. [redacted] advised she had to purchase another travel system and the price was $26.34 more than she paid for the order above. For [redacted] satisfaction we have issued Ms. [redacted] a $27.00 eGift card as requested. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] J.
Walmart.com
Initial Consumer Rebuttal /* (2000, 11, 2015/02/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2015/07/27) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments. ...


After reviewing Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that Ms. [redacted]'s laptop was not operating correctly one month after it was replaced. We truly understand the frustration this has caused Ms. [redacted]. That is why we have issued Ms. [redacted] a courtesy refund for her laptop. On July 27, 2015, we attempted to call Ms. [redacted] at (XXX) XXX-XXXX and left her a message. We emailed Ms. [redacted] with these details and advised her to contact us if she still needed assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/07/29) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I have not recieved any phone calls but I have received the emails and they have resolved my issues and credits plus some and I THANK walmart and [redacted] for taking care of this matter. Any questions I will contact you thanks again for the prompt response. I am very satisfied.

I ordered merchandise (clothing) from Walmart[redacted] and had NO IDEA until after my order that they were having a 3rd party[redacted]pany, [redacted], process my order. I was CHARGED on my card by Walmart, yet they will not take back my return at a local store. In addition, [redacted], will not send me a return label even though their sizes are not true to size at all. I want to WARN everyone not to order from Walmart[redacted]. I have emailed both [redacted] and Walmart to no avail.

Initial Business Response /* (1000, 10, 2016/01/13) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. On November 9, 2015, Ms. [redacted] placed an order for True Digital Prints with Walmart's photo lab. Due to a system error we were not able to process the order and it had to be canceled. We apologize for any inconvenience that this has caused. We were not able to reach Ms. [redacted] by phone to discus the order however we were able to contact her via email and have advised her that her order was fully refunded. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept this, they have issued the refund. Thank you for your help in this matter. It truly expedited the matter.

Initial Business Response /* (1000, 5, 2015/02/10) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding an order he placed for H&R Block software. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] stated there was a $50.00 eGift Card bonus when purchasing this software package. The $50.00 eGift Card was if you put $400.00 or more of your tax return on a Walmart gift card. As a one time-courtesy we issued a $50.00 eGift Card to Mr. [redacted]. In light of these events, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/02/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Response is partially acceptable since a bonus $50 gift card was issued to me. However Walmart did not apologize or acknowledge that the advertising and sales listing failed to disclose the additional requirements for getting the bonus at the time of my purchase. Early purchasers like myself were mislead but at least now the Walmart advertising and the web sales listing have since been updated to reveal the previously hidden requirements before a purchase is made.

Initial Business Response /* (1000, 10, 2015/01/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We have confirmed that Mr. [redacted]'s 2-year warranty was processed. On January 18, 2015, we sent Mr. [redacted] an email explaining these details and advised him to contact us if he still has not received his warranty confirmation email. We will be sure to have our warranty group send Mr. [redacted] another email confirmation if he still has not been received. In light of this, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/01/23) */
Dear [redacted]
I have just received the warranty that prompted me to file the complaint. I am satisfied that all is well and have no further issues with this matter.
Thank you for all your help.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/14) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On November 27, 2015, Mr. [redacted] placed an order for Grand Theft Auto for PS4, for same day pick up at his local Walmart store. When the store went to fulfill the order, the item was out of stock and the order had to be canceled. We do apologize for the inconvenience this caused Mr. [redacted]. We contacted Mr. [redacted], placed a new order shipping the item to his home, and honored the Black Friday price. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted].
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Walmart responded very quickly and honored the price I originally paid.

Initial Business Response /* (1000, 5, 2014/07/09) */
We are requesting an extension for complaint XXXXXXXX, filed by Mr. [redacted]. We will continue to work with Mr. [redacted], but need additional time to work toward a resolution of his issue.

Initial Business Response /* (1000, 10, 2015/11/05) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her recent Walmart.com order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted]'s order was from Wholesale Party and Costume Supply, one of Walmart.com's Marketplace Retailers. When products are ordered from a Marketplace Retailer, all returns and refunds for products are handled through the specific retailer. Please note, we do provide contact information for each Marketplace Retailer on walmart.com, and the [redacted] is notified at the time of order that they are purchasing the item from the Marketplace Retailer. Additionally, the product description includes the specific Retailer's Shipping and Return Policy. We notified the Wholesale Party and Costume Supply team about Ms. [redacted]'s concerns and arranged for them to issue her a refund. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com