Walmart.com

Initial Business Response /* (1000, 5, 2015/11/30) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] in regards to his repair request for his laptop. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We put Mr. [redacted] in contact with our Warranty provider, Asurion Inc. Mr. [redacted] had previously requested service for his laptop but was unable to provide a physical street address so Asurion could not send him a box kit to send in the laptop. After a few days, Mr. [redacted] responded to Asurion and provided a physical street address. A box kit has been sent to Mr. [redacted] and he is sending in his laptop for repair. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 7, 2015/12/10) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Unfortunately I was stuck providing a street address, but Walmart/Asurion guaranteed me satisfaction with the repairs and delivery. Thank you.

Final Consumer Response /* (2000, 6, 2016/01/19) */
walmart has refunded my money.Thank you.

Initial Business Response /* (1000, 10, 2014/10/27) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her issue with Pick up Today order she placed. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with...

her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. When we spoke with Ms. [redacted] she advised us she placed an order for Pick up Today and the order was not available and the order converted into a Site to Store. We apologized to Ms. [redacted] for the inconvenience this caused her. Also, we will be escalating the issues Ms. [redacted] had in the store to the proper personnel. We issued Ms. [redacted] a $25.00 gift card for her troubles. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/08/04) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted].We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After...

we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. We have confirmed that a communication error between our system and the store prevented Ms. [redacted]'s order from being found. On August 4, 2015, we communicated with Ms. [redacted]. We apologized for the inconvenience and explained these details. We issued Ms. [redacted] a refund for her order and sent her a courtesy $30 egift card to help her with her next online or in-store purchase. Ms. [redacted] accepted the refund and egift card we issued to her. In light of this, Walmart.com considers this matter closed. However, Ms. [redacted] is more than welcome to contact us she has any follow up questions or concerns.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2015/03/19) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding a preorder he attempted to place. We thank you for the opportunity to address Mr.[redacted]'s concerns and appreciate the time he has taken to provide us with his feedback...

and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. We contacted Mr. [redacted] and he advised us that he attempted to place an order on February 26, 2015. We did not locate any orders or attempts for that date. We have advised Mr. [redacted] that order#XXXXXXXXXXXXX was placed on February 16, 2015, and was cancelled due to insufficient funds on his credit card. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time
Sincerely,
[redacted] J.
Walmart.com

Initial Business Response /* (1000, 5, 2015/12/31) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her recent order. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we...

received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. On December 17, 2015 Ms. [redacted] placed an order for an HP LaserJet Laser Printer and Toner Cartridge. She later contacted our [redacted] service department regarding her tax exempt status. In reviewing Ms. [redacted]'s account, her account is identified as tax exempt. We attempted to contact Ms. [redacted] to discus this issue however she was currently unavailable. We did communicate with her via email and explained that her account is identified as tax exempt. In order to receive a refund for the tax, Ms. [redacted] must contact our [redacted] service department each time an order is placed. We apologize for any confusion regarding her account status. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] B.
Walmart.com

Complaint: [redacted]I am rejecting this response because:  I am rejecting the response from the business Walmart because they advertised the iPad bundle as a price for $22.99 I order the items they remove the money from my bank the whole process went through and then they found out that they advertise these items wrong at a wrong price so then they canceled my order when I called in to find out why my order was canceled every person I spoke to verified that it was a pricing error on their behalf so and my response is how is it my fault that they put the wrong price on the website to me that is false advertising and they should have to honor that price I have additional screenshots to send if needed I was only allowed to download so many.
Sincerely,[redacted]

Initial Business Response /* (1000, 10, 2016/01/07) */
Walmart.com received a Revdex.com complaint from Mr. [redacted] regarding his mother-in-law's order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After Walmart.com received Mr. [redacted]'s complaint, we reviewed his account and order history. We were unable to locate a Walmart.com account using the information provided in Mr. [redacted]'s complaint. We have attempted to reach Mr. [redacted] by phone and by email to get more information regarding this transaction so that we can provide the best resolution possible. We have not heard back from him. As such, Walmart.com considers this matter closed but we encourage Mr. [redacted] to contact us directly if he still needs assistance.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] T.
Walmart.com

Initial Business Response /* (1000, 5, 2015/06/30) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his refund. We thank you for the opportunity to address his concerns and appreciate the time he has taken to provide us with his feedback and comments.
After we received...

Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Mr. [redacted] was issued a refund through PayPal (transaction #OLOXXXXXXYOXXXXXA). We apologized to Mr. [redacted] for the inconvenience this caused him. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 15, 2014/11/28) */
[redacted] received a Revdex.com complaint from [redacted] regarding his issue with an order he placed on November 16th. We thank you for the opportunity to address [redacted]'s concerns and appreciate the time he has taken to provide...

us with his feedback and comments.
After we received [redacted]'s complaint, we reviewed his [redacted] account and order history. [redacted] contacted customer service to discuss the damaged item he received and they were not able to help him. . [redacted] wasn't sure if it was UPS or Walmart. We advised him to return the item, but he said he was able to fix it. He will be sending pictures in. We advised [redacted] we will be escalating his call with customer service to appropriate personnel for coaching opportunities. We have issued [redacted] a $25.00 eGift Card for his troubles. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 6, 2014/11/18) */
RE: [redacted] /Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]' concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After receiving Mr. [redacted]' complaint, we reviewed his account records and order history. We have confirmed the pre-order release date of the game he ordered was November 3, 2014. Therefore, the game was shipped out on the actual release date of November 3, 2014. On November 17, 2014, we sent Mr. [redacted] an email explaining these details and advised him to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is more than welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com

Initial Business Response /* (1000, 10, 2014/03/28) */
Walmart.com received a Revdex.com complaint from Ms. [redacted] regarding her order for the Enchanted - Camelot Glider, Plush Taupe. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to...

provide us with her feedback and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] received invalid tracking numbers for her original order and replacement order for the Enchanted - Camelot Glider, Plush Taupe. We have escalated this to our fulfillment team to review. We contacted Ms. [redacted] via email advising we do apologize for this and any inconvenience this caused. We have escalated her experience with [redacted] service to the appropriate team to review and address.
We have reviewed the order and do see the whole order refunded back in full in the amount of $542.72. At this time, we are not able to reinstate the order for the Enchanted - Camelot Glider, Plush Taupe because it has already been cancelled. The Enchanted - Camelot Glider, Plush Taupe is still available at this time for the same price. We offered to have Ms. [redacted] reorder this item and we can issue a 50% credit back. We also advised that because the size of this item, we are not able to rush ship it as it will be shipped via freight. We have not heard back from Ms. [redacted] and therefore issued an Egift Card in the amount of half of the Enchanted - Camelot Glider, Plush Taupe, $168.75. As such, Walmart considers this matter closed, but Ms. [redacted] can contact us directly if she has any questions.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 10, 2016/01/11) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his recent order. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and...

comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. On July 20, 2015, Mr. [redacted] placed an order for an Apple iPhone 6 Plus Refurbished AT&T phone. We have escalated this over to our merchandising team to investigate this refurbished phone. The return policy for phones is 15 days, however, as a one-time courtesy we have issued a refund for the order back to Mr. [redacted]'s original form of payment. A return call tag was issued to have Mr. [redacted] return the phone. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2016/01/11) */
Walmart contacted me and a full refund has been issued to my credit card. No questions were asked.

Initial Business Response /* (1000, 6, 2014/06/09) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Mr. [redacted]. We thank you for the opportunity to address Mr. [redacted]'s concerns and appreciate the time he has taken to provide us with his feedback and comments. ...


After reviewing Mr. [redacted]'s complaint, we confirmed he was having difficulties reaching the manufacturer of his defective chair. On June 4, 2014, we spoke with Mr. [redacted] and issued him a courtesy refund for his chair. In addition, we issued him a $40 egift card to compensate him for the inconvenience he experienced. We advised Mr. [redacted] to contact us if he still needed assistance. We have not heard back from him. In light of this, Walmart.com considers this matter closed. However, Mr. [redacted] is always welcome to contact us if he has any follow up questions or concerns.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com
Initial Consumer Rebuttal /* (2000, 8, 2014/06/10) */
Walmart did contact me, Offered me the Refund as well as a $40 Gift Card for the inconvenience. As far as I'm concerned this case is resolved. Its sad that I had to go to the extreme of filing a case with the Revdex.com to actually get the customer service that should have been provided in the first place.

Initial Business Response /* (1000, 6, 2014/05/13) */
Walmart.com received a Revdex.com complaint from [redacted] regarding an issue she was having with the warranty for a Tablet she purchased. We thank you for the opportunity to address Ms. [redacted]' concerns and appreciate the time she...

has taken to provide us with her feedback and comments.
After we received Ms. [redacted]' complaint, we reviewed her Walmart.com account and order history. Ms. [redacted] purchased a 7" Tablet and the 2 year replacement plan. The tablet screen cracked and Ms. [redacted] contacted the warranty company. She was advised the tablet is out of stock, and they would be sending her a full refund. They also informed Ms. [redacted] the warranty is now void. We advised Ms. [redacted] that as a one-time courtesy we would refund the warranty if she purchased a new tablet with the warranty. We have reached out to Ms. [redacted] and have not heard back from her. As such, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 5, 2015/01/15) */
Walmart.com received a Revdex.com complaint from Ms. [redacted]. We thank you for the opportunity to address her concerns and appreciate the time she has taken to provide us with her feedback and comments.
After we received Ms. [redacted]'s...

complaint, we reviewed her Walmart.com account and order history. Our records indicate Ms. [redacted] has been issued a manual refund in the amount of $59.95 on January 14th. We apologize for troubles this caused her. In light of these events, Walmart.com considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com

Initial Business Response /* (1000, 7, 2015/03/16) */
Walmart.com received a Revdex.com complaint from [redacted] regarding her orders that were canceling. We thank you for the opportunity to address Ms. [redacted]'s concerns and appreciate the time she has taken to provide us with her feedback...

and comments.
After we received Ms. [redacted]'s complaint, we reviewed her Walmart.com account and order history. Please know, Walmart.com takes great care to ensure the safety and security of our customers' financial information stored on our site and to properly verify all purchases made on our site. Our records indicate that the orders did not pass [redacted] finance screenings and caused her orders to cancel. We have escalated this to our billing team and they have put her account in a positive state, so she is able to process orders. For the inconvenience, we have issued a $10 EGift Card. As such, Walmart considers this matter closed.
Again, we thank Ms. [redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] L.
Walmart.com

Initial Business Response /* (1000, 6, 2014/11/28) */
[redacted] received a Revdex.com complaint from [redacted] regarding his issue with a price match with Amazon. We thank you for the opportunity to address [redacted] concerns and appreciate the time he has taken to provide us with his...

feedback and comments.
After we received [redacted] complaint, we reviewed his [redacted] account and order history. [redacted] purchased a Vexilar FL-18 Ice ProPack II Locator with 12 Degree Ice Ducer for $469.18. Amazon had the item for $379.99. We have issued [redacted] the difference of $56.96 in an egift card. As such, [redacted] considers this matter closed.
Again, we thank [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at [redacted] between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
[redacted]

Initial Business Response /* (1000, 10, 2015/01/28) */
Walmart.com received a Revdex.com complaint from [redacted] regarding his order for a PlayStation Console Bundle he placed on 11/26/14. We thank you for the opportunity to address his concerns and appreciate the time he has taken to...

provide us with his feedback and comments.
After we received Mr. [redacted]'s complaint, we reviewed his Walmart.com account and order history. Our records indicate, Mr. [redacted]'s order was stuck in processing and was not fulfilled. We apologized to Mr. [redacted] for his inconvenience. The bundle included a $50.00 eGift Card which we sent to him in addition to a $25.00 eGift Card for his troubles. As such, Walmart.com considers this matter closed.
Again, we thank Mr. [redacted] for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am -5pm, Pacific Time.
Sincerely,
[redacted]
Walmart.com
Initial Consumer Rebuttal /* (2000, 12, 2015/02/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 10, 2014/10/03) */
RE: [redacted]/Revdex.com Case
Walmart.com received a Revdex.com complaint from Ms. [redacted] We thank you for the opportunity to address Ms. [redacted] concerns and appreciate the time she has taken to provide us with her feedback and...

comments.
After we received Ms. [redacted] complaint, we reviewed her Walmart.com account and order history. We notified the manufacturer Laview about her issue and they arranged to issue Ms. [redacted] a replacement DVR. We confirmed with Laview support that they spoke with Ms.[redacted] on September 30, 2014, at 2:30PM PST and she advised them to contact her back in an hour. Unfortunately, Ms.[redacted] was not available when Laview support tried to call her on the following hour. Laview support left Ms.[redacted] a message on September 30, 2014 and October 1, 2014 explaining their arrangement to issue her a replacement and provided their direct contact information. Unfortunately, Ms.[redacted] never called Laview support back. On October 2, 2014 and October 3, 2014, we attempted to reach Ms.[redacted] directly at (XXX) XXX-XXXX, but she was not available. We left her a message explaining the information above and advised her to contact us if she still needs assistance. We have not heard back from her. In light of this, Walmart.com considers this matter closed. However, Ms.[redacted] is always welcome to contact us if she would like us to address any of her questions or concerns.
Again, we thank Ms.[redacted] for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us. A specialist can be reached Monday - Friday at XXX-XXX-XXXX between the hours of 8am - 5pm, Pacific Time.
Sincerely,
[redacted] M.
Walmart.com